Mobile data not working after Nougat update - One (M9) Q&A, Help & Troubleshooting

Unlocked non rooted phone updated to Nougat running 4.28.401.3 and the last 2-3 weeks my mobile data does not appear to be working most of the time. I get full signal of 4G on EE, have tried changing my APN settings, turning phone/data on/off, used the debug menu to change to LTE/WCDMA only and still have serious issues attempting to connect.
Eventually it starts working but then the connection dies at random intervals.
Wi-Fi is the only thing that appears to be working reliably but that's no good when out and about.
I read about the battery saver bug and have even turned off battery saver and forced apps to not use battery optimization and it doesn't fix the issue. This phone has been flawless for the last 2 years excepting having to replace the battery 2 months ago. Have seriously considered ditching this phone now for a HTC 10 or wait for the upcoming U 'Ocean'.
Has anyone else had this issue?

I have seen another thread with this issue but i dont know if it got fixed.
The best option is to call your carrier as they know what technology they use.
Beamed in by telepathy.

Related

Odd connection issue

It started yesterday and I don't know why. Go to check my weather, hit update and after about 10 seconds I get a bubble telling me that an unknown connection error ocurred and to try again later. I can make phone calls, send and receive texts, but can't check my weather. If I soft reset it works fine. Today, go to check my weather again and same problem. Been making phone calls and texting all morning without issue. Soft reset and again it works fine. Obviously, something is going wrong with my data connection over time, but what could cause it to just shut down completely requiring a soft reset to fix?
More weirdness. I tried manually turning on my data connection in the Connection Manager and as quickly as I turn it on it turns itself off. WTF! I haven't done/added anything to the phone in a week. Is this something on AT$T's end, could they be blocking me from using data for some reason?
About 2 weeks ago I did some regedit to have the data connection turn off automatically after 5 mins of non-use. It was working fine after that and anytime it needed a data connection it would make it. I don't remember where the setting was to change it back, but I doubt this is the problem because this issue just started yesterday.
I'm on AT&T also, on the new leaked ROM, and I have exactly the same issue. It started about 2-3 weeks ago, and I noticed the connection drops overnight (during the day I have no problems), and it'll only come back after restart or reset. I think it's AT&T's network...
Miami_Son said:
Is this something on AT$T's end, could they be blocking me from using data for some reason?.
Click to expand...
Click to collapse
Maybe they work on improving their towers and network lol
T-Mobile does that also.
i get a Could not coonect bubble,and have to manualy enable my data conection.If you guys are Tethering our providers automaticly drop our priority level...Unlimited my ass,they tried to cap me at Edge speed and all i had to do was disable/enable the data conection to blast 3g...
I found the problem, but I still don't know what caused it. I'm leaning towards something done on AT$T's end. I have always had my phone configured to use the AT$T ISP in network properties. Apparently, it no longer likes this setting. Switched back to MediaNet and all is working just fine. Problem is that when I first got the phone I did speed tests using both settings and AT$T ISP was faster, so that's why I set it that way. I can't test it now because it won't stay connected with that setting. Can AT$T block users from a particular connection? I don't tether and the most data I've ever used was 280mb last month. Hardly a reason to block me.
I'm not thethering either, my usage is roughly 600 MB/mo and my network is already set to MediaNet. This problem started recently, didn't have it before.
Looks like it is something going on with AT$T. A number of my friends from different states have reported issues over the past 2 weeks with several having severe connection issues the past few days. These are people on varying devices including iPhones, Blackberrys and smartphones. I hope it is due to AT$T finally upgrading their network and not overload from all the new iPhone users and abusive tetherers.

5.1.1 WiFi/Cell Standby Battery Drain

Anyone else getting this after the update? Cell standby is absolutely killing my battery when WiFi is on. Turning it off, I'm (kind of) back to normal. I've done a factory reset, forgotten my WiFi then cleared the cache, and it's still the same. My phone was running perfectly fine before, now I regret installing the update.
I am not. I have better battery when on Wi-Fi.
Samsung Galaxy s6 Battery Drain
i have the same problem with my galaxy s6, since I made the update the cell standby is killing my battery, i use lte all the day because of that..
Battery life has been abysmal for me since the update as well. Samsung needs to fix this ****.
Sent from my SM-G925T using Tapatalk
cvsolidx17 said:
Battery life has been abysmal for me since the update as well. Samsung needs to fix this ****.
Sent from my SM-G925T using Tapatalk
Click to expand...
Click to collapse
Turn wifi on, let it connect, then go forget your connection. Reboot into recovery, wipe cache, then reboot your phone. It has worked for me so far. Cell Standby still shows up on the list but I'm only losing about 2% battery/hour with moderate texting.
It is an issue with WiFi! I have tried all the fixes found in a google search for "S6 Edge Cell Standby Battery Drain". Here is what I found from my testing:
Day 1: All day with WiFi on, with good cell coverage. Had to charge twice throughout the day, and Cell Standby was at about 40% each time I put it on the charger. Charged overnight to 100%
Day 2: All day with WiFi off, same location as Day 1. Battery never drained past 30% with the same amount of use. Cell Standby at the bottom of my list at 1%. Charged overnight to 100%
Day 3: All Day with WiFi on, using WiFi calling. (VoLTE turned off) Same result as Day 1. Had to charge multiple times throughout day and Cell Standby at 40%.
VoLTE turned off, cleared cache, factory reset. Tmobile device running 5.1.1
I think the issue here pertains to what apps are installed and not necessarily running actively.
I you have any or several social networking apps ( Fb, Skype, instagram, twitter ) you don't even have to use them because they are always busy in the background unless you setup auto stop.
I have no social networking apps installed or active so my system runs very lean, have seen cell standby but never higher than 2% or 3%.
I have ran my WiFi all day while at home and connected to a network and have gotten a full day with 20% to 10% left on the battery.
Now results would be different if you travel and aren't connected to a network.
I'm in a metropolitan area with great lte 4g signal and don't use WiFi that often and just using 4g I have gotten great battery life to the tune of 30+ hours with battery to spare.
Do some app inventory.
Pp.
Synyster06Gates said:
Turn wifi on, let it connect, then go forget your connection. Reboot into recovery, wipe cache, then reboot your phone. It has worked for me so far. Cell Standby still shows up on the list but I'm only losing about 2% battery/hour with moderate texting.
Click to expand...
Click to collapse
This has worked for me so far. I'll use the day to test whether or not it's a successful workaround solution. Thank you :good:
Synyster06Gates said:
Turn wifi on, let it connect, then go forget your connection. Reboot into recovery, wipe cache, then reboot your phone. It has worked for me so far. Cell Standby still shows up on the list but I'm only losing about 2% battery/hour with moderate texting.
Click to expand...
Click to collapse
I tried this, unfortunately didn't work for me. Battery drain is making me hate this phone with each passing day.
My issue is NOT app related.
I Factory reset, then ran two days of testing.
After factory reset, I also cleared cache again.
No social media apps configured.
Turned on phone from reset and setup google account only.
No apps installed, aside from factory apps.
My tests are with VoLTE turned off and WiFi calling turned off.
*Day 1 - WiFi off completely*
100% charge at 0700, used it all day at work and home. Cell Standby used 1% total and I ended the day at 2300 with over 50% battery remaining.
*Day2 - WiFi on all day*
100% charge at 0700, used it all day at work and home. Cell Standby used 43% total and my battery died at about 1530.
T-Mobile support stated it was a known issue, Samsung could not "troubleshoot" it properly and just wants me to ship it in for "repair". They did suggest taking my device to a "Samsung Experience Shop" in my local Best Buy. I did and they factory reset the phone. They also informed me that this is an issue with the S6 Edge, and that the factory reset is not going to resolve my issue.
T-Mobile Support Chat:
You :
First Name:
Last Name:
Account Holder Name:
T-Mobile Number: XXXXXXXXXX
Account PIN or SSN: XXXX
Business/Government Account: No
Prepaid Account: No
Reason for Chat: Phones & Devices
What can we help with: Galaxy S6 Edge, "Cell Standby" is draining my battery FAST, if I have WiFi turned on. I have factory reset device, cleared cache, turned off VoLTE, tried with and without WiFi calling turned on, it is ONLY an Issue if I am connected to a WiFi network. Doesn't matter if it's 2.4Ghz or 5Ghz.
T-Mobile : Hi!
T-Mobile : I'm sorry to know if Cell Standby is draining your battery fast when connected to WiFi. I'd be very happy to help you out!
T-Mobile : Is this for line XXXX?
You : yes
T-Mobile : All right, I'm checking on a few things. One moment please.
You : thanks
T-Mobile : You're welcome. May I have your phone's software version please? Here's how to check:
You : 5.1.1
T-Mobile : From the Home screen, tap the Apps icon.
Tap Settings.
Scroll down to 'System,' and then tap About device.
Read the baseband version on the phone.
You : I am on the most recent firmware, based on the T-Mobile support site
T-Mobile : Great! Please bear with me.
You : Baseband is G925TUVU2COF6
T-Mobile : I appreciate that, one moment please.
T-Mobile : Thanks for waiting. I checked on this further and see that this a known issue that Samsung is aware of and is hoping to get fixed by next update.
You : any timeline for this issue resolution? I don't want to use up all my data, just so that my phone will stay powered on for an entire day
You : If I turn off WiFi, my battery performs normally, and can get through about 2 days without charging ... If WiFi is turned on, I can't even get through an entire day
T-Mobile : My apologies but there is no timeline as we speak yet. One recommendation I see here is to turn off Smart Network Switching in your WiFi settings. Here's how:
T-Mobile : From the home screen, tap the Apps icon.
Tap Settings.
Tap Wi-Fi.
Tap MORE.
Tap Smart network switch.
Tap Off.
You : That is turned off
T-Mobile : Oh, I see. I apologize but we'll need to wait until the next update from Samsung. You may contact them directly at (888) 987-HELP (4357).
You : I have ... they stated I needed to send my device in for repair.
T-Mobile : Oh, we are unable to replace the phone since the issue is software related. This all started after the 5.0.1 update.
T-Mobile : This should be addressed by next software release.
You : it started the day I took the phone out of the box, 3 weeks or so ago. Got an update to 5.1.1 in the 2nd week, but the issue remains
T-Mobile : I understand where you are coming from. WiFi bug fix should be included in next software update. We are still standing by for more information from Samsung as to approximate of the release.
You : thank you
T-Mobile : You're welcome! Your patience and understanding is truly appreciated. Anything I may have missed for you today?
PanchoPlanet said:
I'm in a metropolitan area with great lte 4g signal and don't use WiFi that often and just using 4g I have gotten great battery life to the tune of 30+ hours with battery to spare.
Pp.
Click to expand...
Click to collapse
I too have great 4G signal here, and if I leave WiFi off, I also get great battery life. The issue is when WiFi is ON. No matter what, I MUST have access to a charger if I use WiFi at all throughout my day.
jnp1974 said:
I too have great 4G signal here, and if I leave WiFi off, I also get great battery life. The issue is when WiFi is ON. No matter what, I MUST have access to a charger if I use WiFi at all throughout my day.
Click to expand...
Click to collapse
That makes sense, especially if the wifi radio is scanning all the time looking for networks to connect to.
We should have the option to "turn off" wifi scanning and turn on when needed.
Pp.
Synyster06Gates said:
Anyone else getting this after the update? Cell standby is absolutely killing my battery when WiFi is on. Turning it off, I'm (kind of) back to normal. I've done a factory reset, forgotten my WiFi then cleared the cache, and it's still the same. My phone was running perfectly fine before, now I regret installing the update.
Click to expand...
Click to collapse
I had that problem since 5.01 nothing new here.
Sent from my SM-G925T using Tapatalk
Although not ideal, turning off wifi fixes the issue for me.
Any news on this issue? My phone immediately start to lag and drain out the battery when I connect it to a wifi. On cellular it works fine though. This should not be a hard one to straighten out!
Synyster06Gates said:
Anyone else getting this after the update? Cell standby is absolutely killing my battery when WiFi is on. Turning it off, I'm (kind of) back to normal. I've done a factory reset, forgotten my WiFi then cleared the cache, and it's still the same. My phone was running perfectly fine before, now I regret installing the update.
Click to expand...
Click to collapse
ok i have same problem. and only 1 way for fix it is turn off LTE. go to mobile networks >>> network mode >>> choice "WCDMA only"(4G only). it will be fine. For sure.
this problem is because software android 5.0 from GG. if can please go to SS website and report. let them fix it.

Connection issues with 4G/LTE

Hey!
I've had my Oneplus 3 for a couple of weeks now, and I am having major connection issues while using mobile data. Most of the time I am unable to get any connection so I can't even make a phone call. I have read about similar issues and how they have been resolved, but none of the tricks have done it for me. If I enable airplane mode and then disable it, I get a weak connection for a while (maybe 10 minutes). I have two IMEI-codes on my phone, like I should. WiFi connection works well. I am on OOS 3.2.4 at the moment.
Here's a list of all the things that I have tried:
Another SIM-card
Another service provider
Manual APN settings
Different OS versions
Turning radio off and on from the "secret menu" (*#*#4636#*#*). This has the same effect as the airplane mode, which means that I get a weak connection for a moment.
Every bit of help is greatly appreciated.
I had the same problem with 6 ROM (all based on CM). After a day or so i lost connection.
Now i'm on Official CM13 and its all working for 4 days (fingers crossed).
The only thing that i've done different is that i didn't use Titanium Backup and also CMThemer.
I don't know how helpful this is, but that's my experience with the matter.
Cheers !
I am having same issue from the day 1 of my usage. Upgraded OxygenOS, tried different SIMs, changed APN, toggled preferred connection LTE to 3G etc and even on Official Cm13, the issue persists. Even when I am outdoors, the connection is poor and unstable. The same SIM works very well on Oneplus 1 without any issues. I am really fed up and regretting my choice to buy Oneplus 3. Is there any way to solve this issue? I stay in Dubai and there are no Oneplus service centers here and neither I can return the device, as the return period has expired.

Nougat disabled my hotspot after 3 weeks of good behavior?

So weird, ive been running Nougat 4.0.2 for a couple weeks and havent found any real bugs or problems. I take advantage of T-mobile as much as i can and Hotspot off my phone for my tablet and Google Chrome. If your familiar with T-mobile, it is unlimited.
So last night i found my tablet had an update for Nougat, and turned on my hotsopt from the OP3 and about 5 min later i found the hotspot was off..... But not due to no device connected....(had that problem a couple of times) It is now completely grayed out. Wont let me toggle the option on anymore!
When i talked to T-mobile they think its a problem on my phones side and they suggested to a re install of my OS...
Received 4.0.2 over OTA (running great for about 3 weeks)
Stock/Not rooted
Bootloader is stock
Any suggestions?
well in the screen shots you added the option isn't grayed out. the usb tethering is grayed out because it isnt connected to a pc. what you want is to toggle portable wifi hotspot
OMG..... i feel like a complete Tard.... I was going back and forth with T-MOBILE changing APNs and about to do a master reset, convinced i had a problem!
Sorry for creating a new thread to just to confirm my wife's thoughts that i am a complete TARD.....my bad.... And thank you
its an OOS 4.x issues, if u have a wifi hotspot security code it shows that u do u not have a device connected so it disables wifi hotspot after 5 minutes. i noticed mine stays on for more than 5 min if i do not have a wifi hotspot security code and device shows connected

Network connection drops and squeeze for assistant stops working

Just checking to see if I am the only one having these issues.
I have the 3 XL on ATT, and I randomly have no internet access over mobile data, even though the notification shows LTE and decent signal strength. Screenshots attached to show what I'm talking about. This has happened about 4 or 5 times since I received the phone a few weeks ago. I went to ATT and got a brand new sim, thinking that my old sim may have been going bad, but that did nothing. Only way to get the mobile network connection working again is to reboot the phone.
I have also noticed a few times that the squeeze for google assistant feature will stop working, and I have to reboot the phone to get it working again. Anyone suggestions? I am leaning towards just doing a factory reset this weekend, but I would like to avoid that if possible.
Thanks
dont know about the edge squeeze assisit not working (i use edge sense module and app) but i have to reboot or go into airplane mode to get data to work when i get the x. maybe using a different apn would help... im on att too
AT&T issues
This is now a problem for me. I have to put my phone in airplane and then back to lte at least once a day in order to get mobile data working again. I'm not really sure if it's a network issue or a phone issue.
Issue for me here too, but I'm in Australia on Telstra network.
Sent from my Pixel 3 XL using Tapatalk

Categories

Resources