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hi, i have a problem with installation of rom.
i have put cwm. all ok. root, installation. turn off phone, now turn on but black screen. i have read is possible the battery is not charge 100% but now i charging and not see the phone turn on.
now i have put a micro sd in my computer but not work... it is possible had lock it??
i need to try with new card but now i not have back-up of my boot.
phone not turn on now... all lock.
help me please!!!!
thaks to all
First, are you charging your phone via USB or through the wall charger? I have found on some phones if they are completely dead, USB wont charge them at all. So plug it into the wall. When you plug it into the wall do you get the Charge animation? Let it charge for awhile before attempting anything else, i would say at least 45 mins.
If you let it charge and it still wont turn on, you need to attempt to get into download mode. First, pull the battery and sim and let the phone sit for about 5 minutes just to be safe. Reinstall battery and DO NOT push the power button. Instead hold the Vol + and insert your USB cable that should be plugged into the computer as well. The good news is if you can get download mode, i think you can pretty much always save this phone. You just need to refer to one of the threads that guide you through it.
moved to general
not see a battery animation when i plug in the wall charger.
if i connect to computer and push + computer lost a connection to phone and see nothing. when i release botton see a qualcomm modem
Good Day,
Phone:
Asus Zenfone 2 ZE551ML (ASUS_Z00AD) - 1.8GHz, 4GB RAM, 32GB storage. (Not Rooted)
Kernel Version: 3.10.20-x86_64_moor_265182-gb0fff5c
Build Number: LRX21V.WW-ASUS-Z00A-2.13.40.13_20150401_8390_user
Problem:
My brother couldn't update an application in Google Play Store. He tried to restart the phone through Hold Power Button -> Restart but the phone does not turn-on anymore
Methods Tried:
1. Hold the power button around ten seconds. The phone slightly vibrates but still does not turn on.
2. Hold the Volume Up + power button for ten seconds. The phone slightly vibrates but still does not turn on.
3. Charge the phone using provided Asus charger and try to turn the phone on. Still, the phone slightly vibrates but still does not turn on.
4. Tried charging the phone for around 30mins and the phone gets warm. Tried turning the phone on but still, same results.
Please help advise for solutions or possible fixes. Thanks in advance.
Regards,
Ed
Please ensure to use the bundled AC power adapter and micro-USB cable to charge your device. This model may not come equipped with 18w Boostmaster adapter and will require longer charge. Please see http://www.asus.com/us/support/Sear...5-480F-AADA-FE49EDD81C01/?keyword=boostmaster
ZenFone Quick Service - http://www.asus.com/us/support/self-service/11/
FAQ - http://www.asus.com/us/Phones/ZenFone_2_ZE551ML/HelpDesk_knowledge/
If still unable to power on it will require RMA service.
Sincerely,
ASUS_USA
Asus_USA said:
Please ensure to use the bundled AC power adapter and micro-USB cable to charge your device. This model may not come equipped with 18w Boostmaster adapter and will require longer charge.
Click to expand...
Click to collapse
Thanks for the quick response. Yes, the bundled AC power adapter and micro-USB cable is used for charging. The AC power adapter output is 5.2V and 1.35A. Also tried to charge the phone for a few hours but still, the same problem is encountered.
Does the LED indicator light up when charging? Have you tried charging while being connected to a PC? (this will take longer to charge)
Sincerely,
ASUS_USA
Asus_USA said:
Does the LED indicator light up when charging? Have you tried charging while being connected to a PC? (this will take longer to charge)
Sincerely,
ASUS_USA
Click to expand...
Click to collapse
Sorry for the late reply, sir. Many thanks for the prompt responses. As advised by my brother, he tried charging it again using the AC charger for more than two hours and turned the phone on. Good news that the phone booted properly.
It seems that the problem is really about a drained battery. This issue can now be closed.
Thank you very much.
Regards,
Ed Oswald Go
Hi Sir, I am facing the same problem right now. Please help me with this. I am getting Error symbol with dead andriod symbol. Even it is not showing the LED indicator while charging.
santhosh_kv said:
Hi Sir, I am facing the same problem right now. Please help me with this. I am getting Error symbol with dead andriod symbol. Even it is not showing the LED indicator while charging.
Click to expand...
Click to collapse
That's the "welcome message" before going to recovery mode.. Long press power button to turn off... Then you may turning it on again or connect the charger...
Sent from my ASUS_Z00AD using Tapatalk
This is happening to my zenphoe 2 as well. Is this a problem when the battery completly drained?. I am using ac adapter and led indicator is also not glowing to show if its charging. The ac adapter is good as its charing other phone.. ? Kindly help. If the bttery is completly drained then how long will it take for the phone to start?
chepoz said:
That's the "welcome message" before going to recovery mode.. Long press power button to turn off... Then you may turning it on again or connect the charger...
Sent from my ASUS_Z00AD using Tapatalk
Click to expand...
Click to collapse
Hi Sir, I have tried it. But it is still not going into recovery mode. And when to connecting to charger the dead android symbol is getting popped up and the mobile is heating heated without switching on.
:crying:
Hi Sir, yur reply is very much necessary as i am stuck with the dead symbol even after battery getting drained and recharged as well.
Hi Sir santhosh_kv,
My brother's phone couldn't be switched on before and we just sent the phone to the service center. After a month or two, they replaced the unit with a new one. I think my brother got a lemon unit before.
Thank you.
Sent from my ASUS_Z00AD using Tapatalk
santhosh_kv said:
Hi Sir, yur reply is very much necessary as i am stuck with the dead symbol even after battery getting drained and recharged as well.
Click to expand...
Click to collapse
Maybe there's something wrong with the system. Try flash stock rom using adb sideload. While in that dead android symbol, press power+vol up to go to recovery.
Sent from my ASUS_Z00AD using Tapatalk
chepoz said:
Maybe there's something wrong with the system. Try flash stock rom using adb sideload. While in that dead android symbol, press power+vol up to go to recovery.
Sent from my ASUS_Z00AD using Tapatalk
Click to expand...
Click to collapse
Hi Sir, when i have connected it to my PC, it is showing me Android bootloader interface. Can you please tell me the procedure on how to recover my mobile back.
santhosh_kv said:
Hi Sir, when i have connected it to my PC, it is showing me Android bootloader interface. Can you please tell me the procedure on how to recover my mobile back.
Click to expand...
Click to collapse
Hi Sir, I have tried the procedure u said. But nothing seems to be working. Please help me with this. I have installed the ABD divers and updated it. But its not working after re-switching on.
After using the phone until the battery was completely drained, I tried to charge it. Initially the indicator showed orange (suggesting it was charging), but after attempting to turn the phone on, it vibrated once or twice and the indicator stopped glowing. The phone has since failed to turn on at all, and connecting the charger no longer shows any sign of charging (ie. no orange indicator or on-screen battery icon).
Has anyone eno****ered this issue, or know of a way to fix it? Let me know if I can provide any more information, and thanks
I have recently bought asus zenfone 2 ze550ml in september,when i connected my phone to laptop it suddenly got turned off and it is not at all restarting i tried many ways like i charged for an hour and tried to on it but i am not successful its not at all responding the light on the top is not even blinking.....and no vibration too
what to do...?
Hi I have the same problem. I have also tried to charge it for 2 hours. The phone vibrates when pressing the power button or the power and up arrow button simultaneously or when the charger is plugged in but does not show anything. The screen is black. The led indicator also does not show any light.
Hi Im having the same problem, I was charging my phone but it is not charging when i notice it was a bit warm what I did was I restartedmy phone and it did not turn on anymore. I tried the reboot process of holding the power button and volume but it wont start it just vibrates, have done the charging it for almost an hour but it still wont turn on. what to do about this, Asus Zenfone
Hi guys, today I'm using my phone and the phone shutdown without any warning.
I try to connect the phone the charger and not load or show any image.
I open the phone disconnect the battery and connect it again.
I try again the charger and not work.
I try to connect to my pc and show qhsusb_bulk.
Can I recover it?
or is dead?
Try amazon warranty if you have, mine is replaced, hardbrick
just had the same and need to recover my info. did you figure out a solution?
Hi guys today I check my phone again, I push the power button and vibrate like when is 0% battery.
Then I connect it to the charger, after 5 minutes I see the battery indicator!
I wait to the 100% loaded and power on.
My phone now work again.
I woke up not able to boot up my xperia s. Tried to reset it with power and volume up and it doesn't work and tried other button combinations without luck. I put it on a charger without response no any led lights and on PC with the same results as the charger. I tried to pull out and in the battery but it doesn't work. Please help me :crying: I've been using this device for 6 years :crying:
I need your help please!
luigi0824 said:
I need your help please!
Click to expand...
Click to collapse
Connect to PC and check on device manager..that what is showing there..stay connected for about an hour and see anything happens..try with another battery..
nageswarswain said:
Connect to PC and check on device manager..that what is showing there..stay connected for about an hour and see anything happens..try with another battery..
Click to expand...
Click to collapse
The battery was new but a different brand. I did tried to connect it to the PC but no response, no led lights whatsoever But I haven't tried it for an hour so I will try then
Hey everyone,
So, I got a new Xperia XA1 Ultra (G3223) through a trade running stock Android 7.0. Checked everything and initially it looked fine.
Over the last few days, things have been acting weird. Every time I start the device, it gives me a blank (black) screen with a blinking white notification light - it doesn't even show me the boot screen at times when it boots. Just yesterday, I got it to boot by pressing VOLUME UP + POWER after being in that state - but, that's not normal. Does anyone know why in the world my phone does that?
Furthermore, when using the Sony charger that came with the device, it takes over 6 hours to charge and doesn't even show the charging sign while charging. Could this be an Android 7.0 bug or is something seriously wrong with my phone? Only one time since I got it, did I get it to charge normal with the charging sign and everything; it actually charged quite rapidly at that point.
Any help would be appreciated with this, guys, because I'm at a loss. I do want to mention that the device doesn't seem to be recognized by the computer, so I'm not even sure that the cable is original.
vince.lupe said:
Furthermore, when using the Sony charger that came with the device, it takes over 6 hours to charge and doesn't even show the charging sign while charging. Could this be an Android 7.0 bug or is something seriously wrong with my phone? Only one time since I got it, did I get it to charge normal with the charging sign and everything; it actually charged quite rapidly at that point.
Any help would be appreciated with this, guys, because I'm at a loss. I do want to mention that the device doesn't seem to be recognized by the computer, so I'm not even sure that the cable is original.
Click to expand...
Click to collapse
Try a new cable and/or charger. (I found I had a bad charger once)
Since you had computer issues, I'd start with the cable. Also check the charging port on the phone for debris/damage.
avg2424 said:
Try a new cable and/or charger./QUOTE]
Okay, I'll do that - but, do you have any idea regarding the blank screen issue, my friend?
Click to expand...
Click to collapse
vince.lupe said:
Okay, I'll do that - but, do you have any idea regarding the blank screen issue, my friend?
Click to expand...
Click to collapse
How is your phone turning on? Power button or inserting the USB cable?
Only thing I can think of is perhaps a stuck volume key placing the phone into recovery or flash mode.
Try turning on the phone with no USB cable attached. Before you turn it on, press the volume keys a few times to make sure they aren't stuck and then power on.
avg2424 said:
How is your phone turning on? Power button or inserting the USB cable?
Only thing I can think of is perhaps a stuck volume key placing the phone into recovery or flash mode.
Try turning on the phone with no USB cable attached. Before you turn it on, press the volume keys a few times to make sure they aren't stuck and then power on.
Click to expand...
Click to collapse
The thing is that it's weird.... For one, sometimes when I use the touch reset/turn off button, it takes at least two minutes to reset, or it doesn't even reset. Then, when I turn the phone on while it's off, the phone sometimes enters into this weird state with the flashing white notification light. I never power on the phone via USB cable, so I don't know, really. Yesterday, I shut the phone off to test it, plugged the phone in to charge it, it wouldn't charge while off, but then hit power on, and then it wouldn't turn on, so I used VOLUME UP + POWER, and then it turned on just fine.
Hi
Happened also to be with my older Xperia J.
Backup your phone (cause you'll lose your data), connect it to a PC (or Mac) and install Xperia companion, then select "repair phone" or something similar (I know the written in Italian version ).
Wait and it will be all fine.
Regards
Faby:highfive:
vince.lupe said:
The thing is that it's weird.... For one, sometimes when I use the touch reset/turn off button, it takes at least two minutes to reset, or it doesn't even reset. Then, when I turn the phone on while it's off, the phone sometimes enters into this weird state with the flashing white notification light. I never power on the phone via USB cable, so I don't know, really. Yesterday, I shut the phone off to test it, plugged the phone in to charge it, it wouldn't charge while off, but then hit power on, and then it wouldn't turn on, so I used VOLUME UP + POWER, and then it turned on just fine.
Click to expand...
Click to collapse
faby GT said:
Hi
Happened also to be with my older Xperia J.
Backup your phone (cause you'll lose your data), connect it to a PC (or Mac) and install Xperia companion, then select "repair phone" or something similar (I know the written in Italian version ).
Wait and it will be all fine.
Regards
Faby:highfive:
Click to expand...
Click to collapse
Okay, let me see if I can get it to connect to the computer, and then I'll let you know if I have progress.
I have the same slow charging problem on my xperia xa1 ultra. you could solve it?