Z5 Premium Dual - Does Not Turn On... - Xperia Z5 Premium Q&A, Help & Troubleshooting

I did a software update recently on my Z5 Premium Dual E6833, and when I look at it later it was off! I tried to turn it on, but it was unresponsive. No signs of life at all. Its completely dead. OFF button in SIM slot does nothing, even if I hold it for more than two minutes. No charging LED light when connected to wall charger. When I plug it to my PC, it was being detected as "Unknown Device". Tried loading some ADB driver but it was not accepting it. Tried few different chargers and cables as well. Also Volume Up + Power does nothing at all, same for Volume Down + Power...
Looks like it runs out of charge when it did a software update, it was still have more than 50% when I started the software update. ..
Can anyone guide me on what to do next? I am in the middle of the desert at the moment for the next three weeks, and no access to any local service center. Thank you in advance for any advice that you might have... :crying:

i am worried since you did the volume up + power button trick!
charge your device over night , hold the volumeup+ power button for atleast 15 seconds , the device must jerk thrice! remove fingers on second jerk . the device will shutdown . at this point connect device in flashmode and flash the kernel!

Thank you for your reply, appreciate it! I have tried that trick of holding the Volume Up + Power even up to 30 seconds, but for some unknown reason, it does not vibrate at all. I have tried it on numerous occasion but the vibration was not coming at all...

Related

[Q] [ION] Please help with possible hard brick, I've read other threads

Hi, today while I was browsing on Firefox, the app closed by itself and the home screen got distorted (the wallpaper got black and some icons started to show up in the background). Since it has happened before, twice in the last week, I tried to reset the phone. However this time the phone did not turn on. I put it in the charger and the LED is also not turning on. I've had it plugged in for about 9 hours now and the LED is still off and the phone is not even getting warm, like it usually does when it's charging. The charger is also not warming up, and when I tried to connect the phone to the computer USB port, Windows doesn't report any power consumption.
I've read some threads about bricking, so I know people mention longer times to get the LED turn red, but is it normal that it doesn't warm up and doesn't suck any power from a USB port?
For anyone familiar with AT&T operations, if I sent it as warranty replacement, would they bother running diagnostics? I have it with LT28i .68 firmware, rooted and with CWM.
Also, is there a way to retrieve the data from the internal SD card? I tried connecting it to the computer and nothing happened. Nothing happens when I press either volume button + power button. An nothing happens when I connect it to the computer pressing either volume button.
Any help will be much appreciated.
Have you tried the Hard reset?
Holding Power Button and Volume button together for at-least 3-5 seconds and you would feel 3 vibration.
auni said:
Have you tried the Hard reset?
Holding Power Button and Volume button together for at-least 3-5 seconds and you would feel 3 vibration.
Click to expand...
Click to collapse
I have. I don't get any vibration with either volume down or volume up + power.
josemald said:
I have. I don't get any vibration with either volume down or volume up + power.
Click to expand...
Click to collapse
Hold VolUP+VolDOWN at the same time, and then press Power button, holding it too, the 3 at same time for some secs...
the_biu said:
Hold VolUP+VolDOWN at the same time, and then press Power button, holding it too, the 3 at same time for some secs...
Click to expand...
Click to collapse
I tried that too, the phone also doesn't respond.
Does ION has removable battery? If yes try to remove it for a while.
If not. Then try the buttons combo with the phone connect to charger...
the_biu said:
Does ION has removable battery? If yes try to remove it for a while.
If not. Then try the buttons combo with the phone connect to charger...
Click to expand...
Click to collapse
The Ion doesn't have a removable battery. I already tried all combinations of power+volume buttons, while disconnected and connected to the charger, and nothing. Maybe the battery somehow got disconnected internally, I don't know if that's even possible.
I've called AT&T, they'll send another warranty replacement, the second replacement I get. Hopefully this one will last enough at least for an early renewal.
I don't know if AT&T still does this but back when I was in the states last year I had them give me an early upgrade because two of the handsets they gave me were faulty (original and one replacement). Try talking to CS Reps sometimes it pays off. You might be able to get an early upgrade if you tell them how this can't keep happening you have important data blah blah blah.
Anyways good luck!
Sent from my LT28i using xda app-developers app

[Q] Nexus 7 32GB LTE wont turn on or charge

Hello I need your help. I didn't make any changes like root, ROM flash, unlocking bootloader and so. In the morning I had about 8 % battery so I plugged tablet into charger (it was on and wifi was also on). When I came home afte 4-5 hours I press power button and lock screen (i didnt unlock it) showed up but I noticed that battery icon showed only 2/3 and there was not charging flash indication, I was confused so I unplug it and lock the screen. Then I press power button again to show unlock screen but nothing happened. After that I tried to plug it back to charger (nothing happened) , try to hold power button for more then 2 minutes, also power + vol UP or vol DOWN (to access bootloader) or both but nothing appeared, I try to connect to PC nothing only when I press power + both volume buttons and plug it into PC then PC shows missing driver QHSUSB_DLOAD but nothing appers on screen. I read that this message indicates brick. How can I brick nexus by nothing doing? I also try google video ,,Nexus 7 won't charge or turn on,, (i cant post link) but only more then 2 hours connection in AC. I'll try leave it over night but I dont think so that it will help.
kinkopop said:
Hello I need your help. I didn't make any changes like root, ROM flash, unlocking bootloader and so. In the morning I had about 8 % battery so I plugged tablet into charger (it was on and wifi was also on). When I came home afte 4-5 hours I press power button and lock screen (i didnt unlock it) showed up but I noticed that battery icon showed only 2/3 and there was not charging flash indication, I was confused so I unplug it and lock the screen. Then I press power button again to show unlock screen but nothing happened. After that I tried to plug it back to charger (nothing happened) , try to hold power button for more then 2 minutes, also power + vol UP or vol DOWN (to access bootloader) or both but nothing appeared, I try to connect to PC nothing only when I press power + both volume buttons and plug it into PC then PC shows missing driver QHSUSB_DLOAD but nothing appers on screen. I read that this message indicates brick. How can I brick nexus by nothing doing? I also try google video ,,Nexus 7 won't charge or turn on,, (i cant post link) but only more then 2 hours connection in AC. I'll try leave it over night but I dont think so that it will help.
Click to expand...
Click to collapse
Use the warranty.
jak3z said:
Use the warranty.
Click to expand...
Click to collapse
I hoped that there is another option , but on the other hand I thanks god I didnt break warranty.
If i'll come up to something , i'll let know.

phone not booting and led blinking

Hi guys,
Yesterday suddenly when i was in a call my (htc desire 820 dual sim) phone got off after that i tried to restart it went to bootloop and i tried voldown+power button and i was able to enter fastboot mode once i enter after few suddenly phone made a strange noise and it got off now the led is blinking and i tried charging it for one hour ,tried pressing volup+power button,voldown+power button,both volup+voldown+power button there's no response if i connect it to pc the phone led is blinking and pc isn't detecting my phone if i connect it to wall charger the led blinks but there's no other response please kindly help me to resolve the issue
??
thanks in advance
Orange light blinking and phone won't turn on?
Hi guys give this a try next time you're phone has a orange blinking light. Especially for those phones that have a non removable Battery in there phones like htc 820 or an iPhone. Ok so unplug your phone press the power button 10 times at 1 second intervals to discharge it, then hold the power button for 16-30 seconds until it turns on. Then plug it up to the charger to properly charge even if it says it's charged. Hope that helps you guys out.
Credits goes to Charkoftboo member.
xpvijay said:
Hi guys,
Yesterday suddenly when i was in a call my (htc desire 820 dual sim) phone got off after that i tried to restart it went to bootloop and i tried voldown+power button and i was able to enter fastboot mode once i enter after few suddenly phone made a strange noise and it got off now the led is blinking and i tried charging it for one hour ,tried pressing volup+power button,voldown+power button,both volup+voldown+power button there's no response if i connect it to pc the phone led is blinking and pc isn't detecting my phone if i connect it to wall charger the led blinks but there's no other response please kindly help me to resolve the issue
??
thanks in advance
Click to expand...
Click to collapse
WOW... my phone is alive!! All i did now was:
I tried charger from my galaxy core (same amperage like htc 820 = 1A) but i used original cable from my htc charger. The led was still blinking so i decided to "knock" the back panel (around the place where connector from batterry is), then i pressed vol and vol- and power button for around 20-30s, then i pressed vol- and power button for around 30s then i released everything, then i pressed power button for 10sec and my phone turned on!!! im so happy! my phone is still on warranty but i live abroad now so i need to send it to my country to start warranty procedure but no im free of this!
Thank You guys for pushing me to try once more the magical tricks with cables, chargers and buttons
Btw.
My batterry is now 100% = that means it was charging all the time?
i don't know what was that but i am happy that it work now.
Hii...I'm facing exactly same problem...Did you fix it?
My phone goes to bootloop everytime I start it. HBOOT and Fastboot are working fine although!

January 2017 patch bricked my Pixel XL 128GB?!

Hello everybody,
2 days ago, my Google Pixel XL received the January patch and downloaded it. It installed the first step flawlessly, but the second phase took a lot of time (the progress bar was staying around 50% for at least 60 minutes). Since I was not watching my phone during the rest of the process, I cannot say precisely what happened, but as I wanted to look how far the progress bar is, the phone did not respond anymore.
here is a summary of the situation:
- it is the pixel XL with 128GB of memory directly bought on the Google store
- the battery was fully charged before the update began, an it was approximately around 85% as I looked at the progress bar for the last time
- the phone was not hot during or after the update
- the screen is now black and does not display anything (I have tried everything I thought about: it is definitely black and nothing happens anymore, even when plugged for charging, or when connected to a PC (the USB communication with the PC is not building up anymore))
- the phone react only when the power button is maintained pressed for several seconds: it vibrates briefly, but nothing more happens
- the phone was never rooted, there was no "unknown sources" app installed (I had Cerberus installed but have uninstalled it 2 days before the Android patch was installed), and the USB debugging is not activated
- I called the Google support and they immediately proposed to ship a replacement device (they did not ask me to do some tries)
I have tried to discharge the battery by maintaining the power-on button pressed during hours: the red led then turns on when the charger is plugged in, but the screen stays black.
If somebody has an idea of a test I could make, I would appreciate the held.
Thanks a lot in advance for your suggestions.
Best regards
Vincent
Have you held power and volume down for 14 seconds?
vincent.lorentz said:
Hello everybody,
2 days ago, my Google Pixel XL received the January patch and downloaded it. It installed the first step flawlessly, but the second phase took a lot of time (the progress bar was staying around 50% for at least 60 minutes). Since I was not watching my phone during the rest of the process, I cannot say precisely what happened, but as I wanted to look how far the progress bar is, the phone did not respond anymore.
here is a summary of the situation:
- it is the pixel XL with 128GB of memory directly bought on the Google store
- the battery was fully charged before the update began, an it was approximately around 85% as I looked at the progress bar for the last time
- the phone was not hot during or after the update
- the screen is now black and does not display anything (I have tried everything I thought about: it is definitely black and nothing happens anymore, even when plugged for charging, or when connected to a PC (the USB communication with the PC is not building up anymore))
- the phone react only when the power button is maintained pressed for several seconds: it vibrates briefly, but nothing more happens
- the phone was never rooted, there was no "unknown sources" app installed (I had Cerberus installed but have uninstalled it 2 days before the Android patch was installed), and the USB debugging is not activated
- I called the Google support and they immediately proposed to ship a replacement device (they did not ask me to do some tries)
I have tried to discharge the battery by maintaining the power-on button pressed during hours: the red led then turns on when the charger is plugged in, but the screen stays black.
If somebody has an idea of a test I could make, I would appreciate the held.
Thanks a lot in advance for your suggestions.
Best regards
Vincent
Click to expand...
Click to collapse
How long have you had it plugged in? It sounds like the battery is empty.
Try to leave it on the charger for a couple of hours.
If it does not boot by pressing the power button, you can try to boot bootloader by pressing volume down and power at the same time.
The battery has been fully charged, so I am pretty sure that it is not the battery (the phone has been plugged in for more than 12 hours to recharge it).
I have also tried every button combination that I know and that I found on the web: there is nothing else than a short vibration when the power button is pressed, but no reboot and nothing is displayed.
vincent.lorentz said:
The battery has been fully charged, so I am pretty sure that it is not the battery (the phone has been plugged in for more than 12 hours to recharge it).
I have also tried every button combination that I know and that I found on the web: there is nothing else than a short vibration when the power button is pressed, but no reboot and nothing is displayed.
Click to expand...
Click to collapse
I would try pressing and holding the power and volume down buttons until you get the short vibration. Hopefully after vibration you will be in bootloader. Then connect to a PC and try and flash-all the factory image.
Golf c said:
I would try pressing and holding the power and volume down buttons until you get the short vibration. Hopefully after vibration you will be in bootloader. Then connect to a PC and try and flash-all the factory image.
Click to expand...
Click to collapse
Thanks for your response. Unfortunately, after the vibrations, I do not get anything on the screen. In my previous phones, I was used to flash ROMs and so on. I never bricked a phone. But with the Google Pixel XL, I must admit that I do not have anymore ideas how to rescue it. I have tried the following:
- holding only the power button for several seconds --> short vibrations after several seconds, but nothing else
- holding the power button and the volume down button for several seconds --> short vibrations after several seconds, but nothing else
- holding the power button and the volume up button for several seconds --> short vibrations after several seconds, but nothing else
- holding the power button and the volume down + up buttons for several seconds --> short vibrations after several seconds, but nothing else
I have made these tries with the charger plugged in, plugged out, and removed at different instants. Nothing more than just the short vibrations.
vincent.lorentz said:
Thanks for your response. Unfortunately, after the vibrations, I do not get anything on the screen. In my previous phones, I was used to flash ROMs and so on. I never bricked a phone. But with the Google Pixel XL, I must admit that I do not have anymore ideas how to rescue it. I have tried the following:
- holding only the power button for several seconds --> short vibrations after several seconds, but nothing else
- holding the power button and the volume down button for several seconds --> short vibrations after several seconds, but nothing else
- holding the power button and the volume up button for several seconds --> short vibrations after several seconds, but nothing else
- holding the power button and the volume down + up buttons for several seconds --> short vibrations after several seconds, but nothing else
I have made these tries with the charger plugged in, plugged out, and removed at different instants. Nothing more than just the short vibrations.
Click to expand...
Click to collapse
Your screen may be black, but there is a small chance your still in the bootloader. I have read that other people have recovered from a black screen. I still think its worth a try to connect to a PC and see if the factory image flashes after holding power and volume down and after vibration. Those vibrations have meaning.
Thank you, I gave it a try: the PC does not even ask to install a driver, when the phone is connected. I made several tests, exactly as it is required to flash it, but there is no communication with the PC. :crying:
vincent.lorentz said:
Thank you, I gave it a try: the PC does not even ask to install a driver, when the phone is connected. I made several tests, exactly as it is required to flash it, but there is no communication with the PC. :crying:
Click to expand...
Click to collapse
I thought there might be a small chance. At least you will get a new phone. Best of luck.
I hate to tell you this but I had the same issue with a 32 GB 5 inch pixel...It was dead...Everything you have said is what happened with mine.
What happened was the slot the phone was trying to boot into had no bootloader or it was a bad flash...Either way, the slot didn't have a bootloader on it when it tried to boot and that black screen is the result...Google sent me a new one and all was well and they will do the same for you.
This is why I don't trust OTA updates...I manually flash everything and I'm sure to flash the bootloader to both slots anytime I update my phone...Good way to keep this from happening again....Best of luck man
You keep saying several seconds. You gotta hold the power and volume down for a pretty long while. Just saying.
Probably a bad boot partition though..
Thank you very much for your kind support, guys.
Your explanations is very interesting. This means that the strategy implemented for the bootloader itself is not very safe. I would be interested in knowing how such a faulty flash can happen and what are the possible reasons behind. Is there a procedure that can increase the chances for a successful flash by doing some things before the OTA update is allowed to be installed?
xocomaox said:
You keep saying several seconds. You gotta hold the power and volume down for a pretty long while. Just saying.
Probably a bad boot partition though..
Click to expand...
Click to collapse
Believe me, I pressed the button for a very long while also (hours) by blocking the button in such a was that the phone boots up until the battery is discharged. So also such an extreme tray was made. The only consequence was the red light flashing.
Iam having similar(exactly) situation as stated by OP. Phone dead, only short vibration, no boot loader, no dshub qualcomm either detected while plugging USB to pc. Charging still ok.
update: now phone can be detected as Qualcomm HS-USB QDLoader 9008 in Device Manager.
droidan said:
Iam having similar(exactly) situation as stated by OP. Phone dead, only short vibration, no boot loader, no dshub qualcomm either detected while plugging USB to pc. Charging still ok.
update: now phone can be detected as Qualcomm HS-USB QDLoader 9008 in Device Manager.
Click to expand...
Click to collapse
Phone is in Qualcomm Emergency Download mode. What happened? Also a bad OTA flash?
You only have two options:
Press power button for ~ 30 seconds to get out of EDL. If it's completly bricked then RMA. You're under warranty yeah?!
5.1 said:
Phone is in Qualcomm Emergency Download mode. What happened? Also a bad OTA flash?
You only have two options:
Press power button for ~ 30 seconds to get out of EDL. If it's completly bricked then RMA. You're under warranty yeah?!
Click to expand...
Click to collapse
Yes. Bad OTA Flash.
Hold 30secs still nothing.
droidan said:
Yes. Bad OTA Flash.
Hold 30secs still nothing.
Click to expand...
Click to collapse
RMA is your only option so

Suggestions for things to try with bricked 5x

I was getting a notice on boot that said "Your device is corrupted and cannot be trusted," so I held down the power and volume down buttons to get it to fastboot mode. However, I couldn't get it to be recognized in fastboot on my laptop. At one point I selected "reboot bootloader" and the phone promptly shut off, black screen and completely unresponsive.
From that point on, I can't get it to do anything. I've tried holding power + volume down for 20 seconds and then plugging it in (as noted in another thread) as well as taking it apart and disconnecting the battery to see if that would reset it somehow. No dice.
Any other suggestions before I give up? Thanks very much in advance...
olm3ca said:
I was getting a notice on boot that said "Your device is corrupted and cannot be trusted," so I held down the power and volume down buttons to get it to fastboot mode. However, I couldn't get it to be recognized in fastboot on my laptop. At one point I selected "reboot bootloader" and the phone promptly shut off, black screen and completely unresponsive.
From that point on, I can't get it to do anything. I've tried holding power + volume down for 20 seconds and then plugging it in (as noted in another thread) as well as taking it apart and disconnecting the battery to see if that would reset it somehow. No dice.
Any other suggestions before I give up? Thanks very much in advance...
Click to expand...
Click to collapse
my device is for the most part of the time in qualcomm mode, but I managed to have access to the phone 3 days ago, installing apps & stuff, worked perfectly well until I had
the bad idea to try to charge it through the charger instead of charging it through my computer...
how I've done it?
I used the power reboot technic :
1) pressing the power button for 1 minute
2) doing nothing for some seconds
3) pressing the power button again for 1 minute
4) connecting the phone to the charger, the red light flashed
5) the battery icon appeared soon after
6) waiting for complete charge, phone rebooting
it worked once, so I suppose it can work again. fingers crossed.

Categories

Resources