Hello everybody,
2 days ago, my Google Pixel XL received the January patch and downloaded it. It installed the first step flawlessly, but the second phase took a lot of time (the progress bar was staying around 50% for at least 60 minutes). Since I was not watching my phone during the rest of the process, I cannot say precisely what happened, but as I wanted to look how far the progress bar is, the phone did not respond anymore.
here is a summary of the situation:
- it is the pixel XL with 128GB of memory directly bought on the Google store
- the battery was fully charged before the update began, an it was approximately around 85% as I looked at the progress bar for the last time
- the phone was not hot during or after the update
- the screen is now black and does not display anything (I have tried everything I thought about: it is definitely black and nothing happens anymore, even when plugged for charging, or when connected to a PC (the USB communication with the PC is not building up anymore))
- the phone react only when the power button is maintained pressed for several seconds: it vibrates briefly, but nothing more happens
- the phone was never rooted, there was no "unknown sources" app installed (I had Cerberus installed but have uninstalled it 2 days before the Android patch was installed), and the USB debugging is not activated
- I called the Google support and they immediately proposed to ship a replacement device (they did not ask me to do some tries)
I have tried to discharge the battery by maintaining the power-on button pressed during hours: the red led then turns on when the charger is plugged in, but the screen stays black.
If somebody has an idea of a test I could make, I would appreciate the held.
Thanks a lot in advance for your suggestions.
Best regards
Vincent
Have you held power and volume down for 14 seconds?
vincent.lorentz said:
Hello everybody,
2 days ago, my Google Pixel XL received the January patch and downloaded it. It installed the first step flawlessly, but the second phase took a lot of time (the progress bar was staying around 50% for at least 60 minutes). Since I was not watching my phone during the rest of the process, I cannot say precisely what happened, but as I wanted to look how far the progress bar is, the phone did not respond anymore.
here is a summary of the situation:
- it is the pixel XL with 128GB of memory directly bought on the Google store
- the battery was fully charged before the update began, an it was approximately around 85% as I looked at the progress bar for the last time
- the phone was not hot during or after the update
- the screen is now black and does not display anything (I have tried everything I thought about: it is definitely black and nothing happens anymore, even when plugged for charging, or when connected to a PC (the USB communication with the PC is not building up anymore))
- the phone react only when the power button is maintained pressed for several seconds: it vibrates briefly, but nothing more happens
- the phone was never rooted, there was no "unknown sources" app installed (I had Cerberus installed but have uninstalled it 2 days before the Android patch was installed), and the USB debugging is not activated
- I called the Google support and they immediately proposed to ship a replacement device (they did not ask me to do some tries)
I have tried to discharge the battery by maintaining the power-on button pressed during hours: the red led then turns on when the charger is plugged in, but the screen stays black.
If somebody has an idea of a test I could make, I would appreciate the held.
Thanks a lot in advance for your suggestions.
Best regards
Vincent
Click to expand...
Click to collapse
How long have you had it plugged in? It sounds like the battery is empty.
Try to leave it on the charger for a couple of hours.
If it does not boot by pressing the power button, you can try to boot bootloader by pressing volume down and power at the same time.
The battery has been fully charged, so I am pretty sure that it is not the battery (the phone has been plugged in for more than 12 hours to recharge it).
I have also tried every button combination that I know and that I found on the web: there is nothing else than a short vibration when the power button is pressed, but no reboot and nothing is displayed.
vincent.lorentz said:
The battery has been fully charged, so I am pretty sure that it is not the battery (the phone has been plugged in for more than 12 hours to recharge it).
I have also tried every button combination that I know and that I found on the web: there is nothing else than a short vibration when the power button is pressed, but no reboot and nothing is displayed.
Click to expand...
Click to collapse
I would try pressing and holding the power and volume down buttons until you get the short vibration. Hopefully after vibration you will be in bootloader. Then connect to a PC and try and flash-all the factory image.
Golf c said:
I would try pressing and holding the power and volume down buttons until you get the short vibration. Hopefully after vibration you will be in bootloader. Then connect to a PC and try and flash-all the factory image.
Click to expand...
Click to collapse
Thanks for your response. Unfortunately, after the vibrations, I do not get anything on the screen. In my previous phones, I was used to flash ROMs and so on. I never bricked a phone. But with the Google Pixel XL, I must admit that I do not have anymore ideas how to rescue it. I have tried the following:
- holding only the power button for several seconds --> short vibrations after several seconds, but nothing else
- holding the power button and the volume down button for several seconds --> short vibrations after several seconds, but nothing else
- holding the power button and the volume up button for several seconds --> short vibrations after several seconds, but nothing else
- holding the power button and the volume down + up buttons for several seconds --> short vibrations after several seconds, but nothing else
I have made these tries with the charger plugged in, plugged out, and removed at different instants. Nothing more than just the short vibrations.
vincent.lorentz said:
Thanks for your response. Unfortunately, after the vibrations, I do not get anything on the screen. In my previous phones, I was used to flash ROMs and so on. I never bricked a phone. But with the Google Pixel XL, I must admit that I do not have anymore ideas how to rescue it. I have tried the following:
- holding only the power button for several seconds --> short vibrations after several seconds, but nothing else
- holding the power button and the volume down button for several seconds --> short vibrations after several seconds, but nothing else
- holding the power button and the volume up button for several seconds --> short vibrations after several seconds, but nothing else
- holding the power button and the volume down + up buttons for several seconds --> short vibrations after several seconds, but nothing else
I have made these tries with the charger plugged in, plugged out, and removed at different instants. Nothing more than just the short vibrations.
Click to expand...
Click to collapse
Your screen may be black, but there is a small chance your still in the bootloader. I have read that other people have recovered from a black screen. I still think its worth a try to connect to a PC and see if the factory image flashes after holding power and volume down and after vibration. Those vibrations have meaning.
Thank you, I gave it a try: the PC does not even ask to install a driver, when the phone is connected. I made several tests, exactly as it is required to flash it, but there is no communication with the PC. :crying:
vincent.lorentz said:
Thank you, I gave it a try: the PC does not even ask to install a driver, when the phone is connected. I made several tests, exactly as it is required to flash it, but there is no communication with the PC. :crying:
Click to expand...
Click to collapse
I thought there might be a small chance. At least you will get a new phone. Best of luck.
I hate to tell you this but I had the same issue with a 32 GB 5 inch pixel...It was dead...Everything you have said is what happened with mine.
What happened was the slot the phone was trying to boot into had no bootloader or it was a bad flash...Either way, the slot didn't have a bootloader on it when it tried to boot and that black screen is the result...Google sent me a new one and all was well and they will do the same for you.
This is why I don't trust OTA updates...I manually flash everything and I'm sure to flash the bootloader to both slots anytime I update my phone...Good way to keep this from happening again....Best of luck man
You keep saying several seconds. You gotta hold the power and volume down for a pretty long while. Just saying.
Probably a bad boot partition though..
Thank you very much for your kind support, guys.
Your explanations is very interesting. This means that the strategy implemented for the bootloader itself is not very safe. I would be interested in knowing how such a faulty flash can happen and what are the possible reasons behind. Is there a procedure that can increase the chances for a successful flash by doing some things before the OTA update is allowed to be installed?
xocomaox said:
You keep saying several seconds. You gotta hold the power and volume down for a pretty long while. Just saying.
Probably a bad boot partition though..
Click to expand...
Click to collapse
Believe me, I pressed the button for a very long while also (hours) by blocking the button in such a was that the phone boots up until the battery is discharged. So also such an extreme tray was made. The only consequence was the red light flashing.
Iam having similar(exactly) situation as stated by OP. Phone dead, only short vibration, no boot loader, no dshub qualcomm either detected while plugging USB to pc. Charging still ok.
update: now phone can be detected as Qualcomm HS-USB QDLoader 9008 in Device Manager.
droidan said:
Iam having similar(exactly) situation as stated by OP. Phone dead, only short vibration, no boot loader, no dshub qualcomm either detected while plugging USB to pc. Charging still ok.
update: now phone can be detected as Qualcomm HS-USB QDLoader 9008 in Device Manager.
Click to expand...
Click to collapse
Phone is in Qualcomm Emergency Download mode. What happened? Also a bad OTA flash?
You only have two options:
Press power button for ~ 30 seconds to get out of EDL. If it's completly bricked then RMA. You're under warranty yeah?!
5.1 said:
Phone is in Qualcomm Emergency Download mode. What happened? Also a bad OTA flash?
You only have two options:
Press power button for ~ 30 seconds to get out of EDL. If it's completly bricked then RMA. You're under warranty yeah?!
Click to expand...
Click to collapse
Yes. Bad OTA Flash.
Hold 30secs still nothing.
droidan said:
Yes. Bad OTA Flash.
Hold 30secs still nothing.
Click to expand...
Click to collapse
RMA is your only option so
Related
Hello,
I'm a new user and this is my first post here. I felt the need to "contribute" with my somewhat of a unique case.
I bought the Xperia SL 48h ago, and managed to "brick" it. The phone just died on me during regular use, I was in astro manager at the moment of the brick, the screen gradually turned off, and the phone became unresponsive soon afterwards. It didn't react when I plugged in the charger or when I connected it to my pc, the LED was dead, power + vol up button combo was also useless, and the pc saw my device as "QHSUSB_DLOAD".
I managed to solve this issue by holding power + vol up button combination for four (4!) minutes. I didn't really have a stopwatch, but I was in the bus on road to the store to return the phone, and just thought I might give persistence and stubbornness a chance. Three bus stops later, the phone vibrates and just turns on normally, like nothing happened.
I don't know how bugs like this occur, nor do I know how to prevent them; I am going to pretend this was just a work of gremlins.
Bottom line - if power on + vol up button combo didn't work for you for a 5 second, 10 second or a 30 second time-span, hold them buttons for a couple of minutes and pray that it works. I hope this helps someone.
Best regards
Did it have enough charge?
Sent from my LT26i using xda app-developers app
Seems your phone got stuck and turned the screen off.
Holding power+volume Up forces it to shutdown without messing with the battery-removal.
So you might have been able to restart it successfully.
bluechelsea said:
Did it have enough charge?
Click to expand...
Click to collapse
The battery was at 14% at the time of power+vol up wake up. I didn't charge it though, I plugged in the charger just to see if there was a LED on, but there wasn't any LED response whatsoever.
razormc said:
Seems your phone got stuck and turned the screen off. Holding power+volume Up forces it to shutdown without messing with the battery-removal.
So you might have been able to restart it successfully.
Click to expand...
Click to collapse
That must be it. At the moment of the brick, screen gradually turned off, with darker colors becoming instantly black, and brigther colors getting a yellow tint just before everything vanished from the screen. Thing is though, the phone didn't react to the power+vol up combo right away, but two hours later and almost four minutes of holding the buttons.
One more thing that I noticed was, when the phone was connected to my pc, if I held the power+vol up, the pc would add/remove my hardware in a cycle, or at least play the sound of a device connected/disconnected. The phone still remained dead, but returned later for a miraculous wake up.
sl0e said:
...
One more thing that I noticed was, when the phone was connected to my pc, if I held the power+vol up, the pc would add/remove my hardware in a cycle, or at least play the sound of a device connected/disconnected. The phone still remained dead, but returned later for a miraculous wake up.
Click to expand...
Click to collapse
I'm not an expert, but this is probably your phone entering fastboot mode and then being disconnected due to incorrect drivers on the PC.
Glad your phone came back though. Comatose phones are terrifying, no?
razormc said:
I'm not an expert, but this is probably your phone entering fastboot mode and then being disconnected due to incorrect drivers on the PC.
Glad your phone came back though. Comatose phones are terrifying, no?
Click to expand...
Click to collapse
I'm not out of the woods yet.
Got myself a second brick, and I've been trying to work it out for the past 24+ hours. I won't post about it on this thread, I've posted here: http://forum.xda-developers.com/showpost.php?p=39847797&postcount=532 , but I will report back with any advancements on the matter.
The phone won't boot at all, I've tried all the volume+power button combinations possible, not a single response/vibration. I installed the htc sync/drivers and it's not recognized on my pc, doesn't appear in device manager or adb devices. The power led turns on when I plug it in at least.
Backstory as you'd ask how someone could manage this: I was running a mostly stock 4.4.4 rom for the past month, no problems here. Decided to upgrade tothis 6.0 rom (MRA58K.H11), opted for some tweaks in aroma, nothing too special,
it ran with no problems for the evening. Today the alarm ringed at 9am, I disabled it, woke up at ~11am and here we are, black screen.
I was running TWRP and had no problems with 6.0 roms in the past.
Does the charging LED come on, and stay on? What color LED?
Try charging for several hours (overnight) then hold power+vol up, or holding just power (for a minute or so) with and without the charger connected.
The red led stays on if it's plugged in, which it was for most of the day. Other than that there's 0 feedback from the phone, black screen, all the button combinations do nothing, not recognized on any pc, etc.
I'll take it to warranty and hope they don't care about the unlocked bootloader and stuff.
NexusR7 said:
The red led stays on if it's plugged in, which it was for most of the day. Other than that there's 0 feedback from the phone, black screen, all the button combinations do nothing, not recognized on any pc, etc.
I'll take it to warranty and hope they don't care about the unlocked bootloader and stuff.
Click to expand...
Click to collapse
Your device is not 100% dead, mine was(no led's while charging...). While is pluggen in PC, try and hold few minutes(i held 8 minutes, YES 8 MINUTES) all buttons, volume + and - and power button, and it turned itself on lol.
Imotep95 said:
Your device is not 100% dead, mine was(no led's while charging...). While is pluggen in PC, try and hold few minutes(i held 8 minutes, YES 8 MINUTES) all buttons, volume + and - and power button, and it turned itself on lol.
Click to expand...
Click to collapse
I tried what you said for 10 minutes and there was no response, my fingers hurt now tho
NexusR7 said:
I tried what you said for 10 minutes and there was no response, my fingers hurt now tho
Click to expand...
Click to collapse
Be patient. Try few times(30-40 times, im not joking).
I did a software update recently on my Z5 Premium Dual E6833, and when I look at it later it was off! I tried to turn it on, but it was unresponsive. No signs of life at all. Its completely dead. OFF button in SIM slot does nothing, even if I hold it for more than two minutes. No charging LED light when connected to wall charger. When I plug it to my PC, it was being detected as "Unknown Device". Tried loading some ADB driver but it was not accepting it. Tried few different chargers and cables as well. Also Volume Up + Power does nothing at all, same for Volume Down + Power...
Looks like it runs out of charge when it did a software update, it was still have more than 50% when I started the software update. ..
Can anyone guide me on what to do next? I am in the middle of the desert at the moment for the next three weeks, and no access to any local service center. Thank you in advance for any advice that you might have... :crying:
i am worried since you did the volume up + power button trick!
charge your device over night , hold the volumeup+ power button for atleast 15 seconds , the device must jerk thrice! remove fingers on second jerk . the device will shutdown . at this point connect device in flashmode and flash the kernel!
Thank you for your reply, appreciate it! I have tried that trick of holding the Volume Up + Power even up to 30 seconds, but for some unknown reason, it does not vibrate at all. I have tried it on numerous occasion but the vibration was not coming at all...
I was getting a notice on boot that said "Your device is corrupted and cannot be trusted," so I held down the power and volume down buttons to get it to fastboot mode. However, I couldn't get it to be recognized in fastboot on my laptop. At one point I selected "reboot bootloader" and the phone promptly shut off, black screen and completely unresponsive.
From that point on, I can't get it to do anything. I've tried holding power + volume down for 20 seconds and then plugging it in (as noted in another thread) as well as taking it apart and disconnecting the battery to see if that would reset it somehow. No dice.
Any other suggestions before I give up? Thanks very much in advance...
olm3ca said:
I was getting a notice on boot that said "Your device is corrupted and cannot be trusted," so I held down the power and volume down buttons to get it to fastboot mode. However, I couldn't get it to be recognized in fastboot on my laptop. At one point I selected "reboot bootloader" and the phone promptly shut off, black screen and completely unresponsive.
From that point on, I can't get it to do anything. I've tried holding power + volume down for 20 seconds and then plugging it in (as noted in another thread) as well as taking it apart and disconnecting the battery to see if that would reset it somehow. No dice.
Any other suggestions before I give up? Thanks very much in advance...
Click to expand...
Click to collapse
my device is for the most part of the time in qualcomm mode, but I managed to have access to the phone 3 days ago, installing apps & stuff, worked perfectly well until I had
the bad idea to try to charge it through the charger instead of charging it through my computer...
how I've done it?
I used the power reboot technic :
1) pressing the power button for 1 minute
2) doing nothing for some seconds
3) pressing the power button again for 1 minute
4) connecting the phone to the charger, the red light flashed
5) the battery icon appeared soon after
6) waiting for complete charge, phone rebooting
it worked once, so I suppose it can work again. fingers crossed.
Hi,
Here's the backstory, I was using the phone normally and suddenly the volume slider went down like the button was pressed and the touch screen stopped responding. I held the power button to shut down the phone and it couldn't boot again. Before it happened the phone had been working without issue.
What happens:
- When the battery is low and I unplug it or hold the power button for a few seconds, the battery icon appears
- When the battery is charged or it is plugged, I hold the power button and it will only vibrate after 30 seconds
So the screen, battery and buttons work. I tried plugging the phone to my PC but it's not detected, the OS doesn't begin to boot. I tried all possible combinations of power and volume buttons.
Would this be a mobo short, and would it be repairable? I've bought the phone second hand so I have no warranty AFAIK. I've moved to the P2XL but would love to get the PXL working and get my GF away from Apple, she's ready, lol.
Any experience with this issue?
had a similar issue with my htc M7 so idk if it will work or if you tried it but follow these steps:
https://www.wikihow.tech/Turn-on-an-HTC-Phone
SynisterWolf said:
had a similar issue with my htc M7 so idk if it will work or if you tried it but follow these steps:
https://www.wikihow.tech/Turn-on-an-HTC-Phone
Click to expand...
Click to collapse
Thanks for the response, I tried and it doesn't work unfortunately