Hi
I am facing a strange problem. Sometimes fingerprint sensor doesnot work. On touching no vibration and screen does not unlock. I have to press power button, enter the pin and unlock. After that it will start working.
Anyone facing same problem?
Any solution to this?
Is it hardware problem or some configuration issue??
No such problems on my MZP , try to remove registered finger prints and add them again - or make a phone reset . Or clean finger print sensor with dry cloth .
Faulty fingerprint sensor
I've had the same problem with my Moto Z.
It eventually stopped working completely and was no longer showing as an option in the Security menu.
I sent it for checks/repairs and got a new device sent.
cipnt said:
I've had the same problem with my Moto Z.
It eventually stopped working completely and was no longer showing as an option in the Security menu.
I sent it for checks/repairs and got a new device sent.
Click to expand...
Click to collapse
How many weeks/months did it take to fail completely?
My Moto Z Play also requests the pin every now and then. I thought it does that because of all those modifications like Xposed and screwing with services and receivers...
daniel_m said:
How many weeks/months did it take to fail completely?
Click to expand...
Click to collapse
Three or four weeks I think... It gradually became worse.
It completely failed a few days after the end of my 1-year warranty, but after explaining to Motorola that this was going on for few weeks they agreed to fix/replace it under warranty
cipnt said:
Three or four weeks I think... It gradually became worse.
It completely failed a few days after the end of my 1-year warranty, but after explaining to Motorola that this was going on for few weeks they agreed to fix/replace it under warranty
Click to expand...
Click to collapse
Thanks for the information. Then mine should be working fine and the system is wonky
Related
Hi, the vibrator of my HTC one M9 (french operator) seems down, I'v got no feedback when I turn my phone On, no vibration on any notifiacation, even when the vibrate mode is on.
My phone yet never dropped or have no kind of Oxydation, and I'm lost, I don't know how to fix this issue.
Thank's for all your answers, it's an awfull issue and i'd be so glad if you could help me solving it
I've tried turning it off and on, cleaning all the apps in uses, trying to force a vibration whith an app... yet nothing got me the slietest vibration :/
[after trying the *#*#3424#*#* vibrator test, it appeared it was an hardware issue, my carrier got me a new phone. thanx for all the replies, I've notifie HTC of this issue, they seems not knowing about it]
Do you have any power saving options selected?
Sent from my HTC One M9 using Tapatalk
gargoylelol said:
Hi, the vibrator of my HTC one M9 (french operator) seems down, I'v got no feedback when I turn my phone On, no vibration on any notifiacation, even when the vibrate mode is on.
My phone yet never dropped or have no kind of Oxydation, and I'm lost, I don't know how to fix this issue.
Thank's for all your answers, it's an awfull issue and i'd be so glad if you could help me solving it
I've tried turning it off and on, cleaning all the apps in uses, trying to force a vibration whith an app... yet nothing got me the slietest vibration :/
Click to expand...
Click to collapse
from the phone dialer call *#*#3424#*#* click accept
theirs a test for vibration, if it doesn't work it's broken hardware
you'll need to send it in for repair
thanks for the test page, i didn't know of this feature, i'm affraid it's broken hardware :/
my phone is a mounth old, i'm so sad
i hope htc will be quick and nice
thanks again for the quick reply
if you happen to have any information about the repair (wher to send it, how to contact them) I'd gladly take the information too
Mine has also just died (vodafone UK fw)
i had the same issue
I had the same Issue 2 weeks ago,
my vibration motor work when i used an test app and knock on the right edge on my phone it works for ~1 sec.
I started the test app to put my phone on the front knocked against the right edge and it worked. I let it vibrate for 1h and had no more problems since
sorry for my misery english
Noko193 said:
I had the same Issue 2 weeks ago,
my vibration motor work when i used an test app and knock on the right edge on my phone it works for ~1 sec.
I started the test app to put my phone on the front knocked against the right edge and it worked. I let it vibrate for 1h and had no more problems since
sorry for my misery english
Click to expand...
Click to collapse
yeh i tapped mine and got it to work for a short while then it totally stopped working.... its being picked up today to be taken for repair
PeyWetWork said:
yeh i tapped mine and got it to work for a short while then it totally stopped working.... its being picked up today to be taken for repair
Click to expand...
Click to collapse
Any update? I am in the same shoes as you. Will be sending mine for repair this Monday.
Happened to me too. I lightly tapped the side of my phone on a table and vibration came back. Very odd!
Sent from my HTC One M9 using Tapatalk
afhum said:
Any update? I am in the same shoes as you. Will be sending mine for repair this Monday.
Click to expand...
Click to collapse
Phone arrived at htc Tuesday but still not been scanned in at repair centre but they have the phone
PeyWetWork said:
Phone arrived at htc Tuesday but still not been scanned in at repair centre but they have the phone
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?p=61208025
still not been scanned in at repair centre
*UPDATE*
10 Days after HTC received the phone at repair centre its finally been repaired and is now in the "Device Packing" stage....... must have alot to repair as last time i sent a phone in (HTC One X) i had it sent, repaired and returned to me in 5 days
Hi
i also just bought an HTC M9, huge fan of HTC.
Anyways, i had the same problem where the vibration stopped working at times. If i hit the phone on one of the sides, it worked for a while, and while i was diagnosing, i could hear that something was loose inside, so i decided to get all the gear needed (did not wanna bother with sending it in and spend 14 days without a phone, its 2016 FFS ), and open the phone, easy enough.
Inside i could see a piece of loosened solder metal, and after i removed this its been working fine ever since.
So my guess is that this piece of solder metal is a common weakness of this phone and would at times get stuck between motor.
So if your motor is not working, try *#*#3424#*#*, run vibration test and listen for small clicking noises, if thats there, then im certain its the same fault as i had in my phone.
Hello, for those who have the problem of vibration that no longer works, before sending it in for service try the following steps (I so I solved the problem!):
Remove the microSD slot and blow hard inside.
Magically my M9 has started to vibrate forever ....
Hey guys, just wanted to share my experience. I too had the exact same problem. Few taps on the right corner and vibration was back, but always stopped working again.
I tried the "blow hard" method and didnt work.
Took my M9 to my local tech-hardware guru and after opening it we found the problem. Seems that the motor is defective, its like "really tight" in its interior. For the amount of posts on this thread could be a faulty batch of motors that HTC installed on some devices.
What he did was desoldier the 2 cables that bo to the motherboard, raplced with another motor he had on stock. Its not the original one, but one that fitted perfectly. Solder it again and vuala! Worked perfectly.
Only thing i noticed after the quick fix was the motor he installed does not have the same "power" or "feeling" as the original, seems a bit a TINY BIT less powerfull, but works perfecly.
So if you have this problem, just take it to your local tech saavy guy or if you have warranty sent it to HTC, but the tech guy fix will be 100 times faster. he fixed mine in 10 minutes.
Regards!
-Andres
Got M9 and same problem occured, glad to found this thread. Smack on my knee, so it get bump not so hard and it's working again. Gonna try with blowing SD tray next
Has anybody noticed an intermittently unresponsive touch screen after the latest OTA? I haven't had any problems since they fixed the original problem way back when.
It goes completely unresponsive and I have to reboot several times to get it to work until it stops again. I'm assuming this is a hardware issue on my end since I haven't heard anybody else talking about it but I just wanted to make sure.
I think I will try a different kernel and/or ROM to see what that does.
Hi,
I have the same issue here, it started a few days ago for me. Up till today I just had to reboot but now it seems completely blocked... I will try again later but this is becoming really annoying
.
I had the same happen to me about 2 months ago. Happened around an OTA.
In the process of trying to replace it. Tried flashing recent factor images but no luck
I've had exactly the same issue as described. Hardware buttons work fine, but no response to touch. Started intermittently and got progressively worse until there is no touch response at all.
The first time this happened, I contacted google support, and they arranged a replacement. That was in June.
The replacement device has now developed the same fault, which progressed in the same way as the first device.
Just got off of the phone with Google support, and my second replacement is now on it's way.
Fingers crossed for 3rd time lucky.
Same thing...
This has started to happen to me -_- replacement is on its way. Doesn't seem like the problem is being fixed more or less just addressed...
DG android fanboy said:
This has started to happen to me -_- replacement is on its way. Doesn't seem like the problem is being fixed more or less just addressed...
Click to expand...
Click to collapse
Sadly they don't think the Pixel c is important enough but least the RMA is straight forward.
Sent from my Pixel C using Tapatalk
Hertshammer said:
I've had exactly the same issue as described. Hardware buttons work fine, but no response to touch. Started intermittently and got progressively worse until there is no touch response at all.
The first time this happened, I contacted google support, and they arranged a replacement....
Click to expand...
Click to collapse
Ditto here. Just received "refurbished" (was actually new--factory wrap, unopened) replacement unit two days ago. Had my initial Pixel C about 10 months with zero issues. Then, a couple weeks ago, touch responsive became spotty, typically cured by putting tablet to sleep and waking. Progressively got worse until no touch response whatsoever. Physical buttons worked fine. Factory reset, tried flashing prior OS versions, etc. Nothing worked. Stock / unrooted.
But, Google customer service was very cool about the replacement.
How were everyone able to contact Google Support? I have the same problems with the touch screen, but am not able to find a way to contact Google about it. I had bought mine straight from Google Store.
DukyY said:
How were everyone able to contact Google Support? I have the same problems with the touch screen, but am not able to find a way to contact Google about it. I had bought mine straight from Google Store.
Click to expand...
Click to collapse
Top right hand corner, "contact Google" > https://support.google.com/store/troubleshooter/3070579?hl=en
I had the same problem after an OTA Security update yesterday. Booting into recovery and erasing cache fixed it for some time, then problem reappeared. Can be fixed by repeating the procedure. Seems a software problem to me.
Same problem. I can't even get it unlocked now as nothing registers.
Sent from my ZTE A2017U using XDA-Developers Legacy app
I guess this is just a hardware issue because it happened to me twice and both times Google provided me with a new tablet. The only advice I can give you is to contact the support because in my opinion nothing can be done at our individual level...
Will they still replace out of warranty? Purchased Dec 21, 15. Tablet had been flawless until yesterday.
Sent from my ZTE A2017U using XDA-Developers Legacy app
Hmmm I highly doubt it, but you can give it a try. Did you try to factory reset yet, just in case?
Yes, initiallyit was slightly working as of Wednesday and I factory reset. No change, but it registers no touches now so I can't even unlock it.
Google is getting me a replacement so I thank them greatly for that.
Sent from my ZTE A2017U using XDA-Developers Legacy app
yeah, google did the right thing by shipping a replacement, bill3508. i just hope whatever hit your device is isolated.
2 issues I've come across lately with my Pixel C tablet:
1. Touchscreen unresponsive
The tablet has lost touchscreen responsiveness. When I touch the screen, nothing happens. Buttons pressing ok - it works.
I have connected the device to the PC by Vysor app. Using a mouse from PC I can manage. I tried diagnostics in programming options (I've turned on show touches on touchscreen and localization of the pointer) but no touches detected however mouse moves yes.
Rebooting didn't help - many trials. Safe mode neither.
I haven't done a full recovery to factory settings yet. I am afraid of loosing USB debugging mode. Looking foreward to finding software resolution before warranty replacement.
2. Power button doesn't light up the screen - possibly backlight fault (software?)
After few trials with power button the screen shows up. Sometimes I try reboot but the problem returns. It is randomly, sometimes after one pressing power buton, sometimes lastlky after few trials withe few rebooting.
When I put the tablet on light (a lamp or sunshine throug window) I can see the view of the screen darkly. So there is the view but without brightness.
Android 7.1.2, N2G47D
I have the same problem now.. However I've noticed the following: When the device is in the case which covers the screen and has a magnet, the problem will persist. If removed from the case and left for a day outside, the problem is gone (so far at least). I will return the device for a replacement and hope google can replicate the issue. Anyone else using a case with a magnet?
Yes I have the same problem and also a magnet case. But for me the problem is not gone, after removed from the case and left for a day outside .
Now I get a replacement from google.
Should I now no longer use a case with magnet? Is the case the reason for a broken pixel c?
I am using lm-g710eaw plus variant in india.
Everything is working fine except fingerprint.
It works average 7 out of 10 times.
Behaving same when unlocking the phone and in apps.
Somethime after covering proximity senser phone recognizes the fingerprint. But not always.
Sometime fingerprint works after double tapping on locked screen. But not always
Is any body know where is the problem?
Will flashing custome rom work?
Running android 9
Software version v20f-ind-xx
hardware problem
maXDAmn said:
hardware problem
Click to expand...
Click to collapse
Its a manufacturing defect or any problem with fingerprint part
I had the same problem about 3 months ago... 2 weeks ago fingerprint scanner completly died. I send my phone for warranty repair, and there wasn't any problems with it, now everythink works great.
Hazard17 said:
I had the same problem about 3 months ago... 2 weeks ago fingerprint scanner completly died. I send my phone for warranty repair, and there wasn't any problems with it, now everythink works great.
Click to expand...
Click to collapse
My fingerprint was working fine. But started to give problem after software update. But after few days it started to work properly.
But now again it giving problem.
Have u got any info from service center where was the problem?
Hello. Since few days I've experienced some issues with my LG G7. Fingerprint scanner seems stop to work sometimes, sometimes it works fine. Doctor shows same results - sometimes "good" sometimes "wrong". Any chance to repair it by myself? Or I need to ask support center for help?
Sylurek said:
Hello. Since few days I've experienced some issues with my LG G7. Fingerprint scanner seems stop to work sometimes, sometimes it works fine. Doctor shows same results - sometimes "good" sometimes "wrong". Any chance to repair it by myself? Or I need to ask support center for help?
Click to expand...
Click to collapse
I've had the same issue. I know how frustrating it can be especially if like me you use it to unlock everything. All I can tell you is for me restarting the phone solves the problem. It eventually stops working again after a couple of months. A friend of mine has a G7 and hers did it too. Do not try and fix it yourself. Contact support. If you bought your phone new remember LG started offering 2 year warrenties with their phones so if you fall into that category take advantage of it and Contact LG. If that's not an option keep an eye out for open enrollment insurance. Insurance is normally something you have to get when buying the phone, but I know Sprint, T Mobile, and several MVNO's will offer open enrollment periods for about a month for existing customers. If by chance you get enrolled pay at least one bill then contact about the issue and insurance will cover it. I'm just sticking with the reboot fix for now. It's been 2 months and no problems.
i have same exact problem any solution without reboot you have found.
Nothing works to solve it for me now. Fingerprint unlock works about 10% of the time - always random.
LG hardware is garbage. Never again - 3 devices all failed or failing
I disabled all fingerprint login options for all apps that i installed from Google Play (Mobile Bank, PayPal app, App for paying with NFC, Mobile Operator App, etc.) and for now it works without problems.
Mine is Fixed.
Hi All,
I had the same issue where my phone would intermittently detect my fingerprints. This was painful & frustrating, to say the least.
For other issues with the phone, I had to format the phone, that seems to have done the trick. My phone now detects my fingerprint as it did before. I am not sure what the issue may have been but if you are really frustrated with the scanner not working, you may want to give this a shot.
Please help me to solve this issue.
Try this step again, Go to Settings > About Phone > All specs, tap kernel version many times, test fingerprint sensor. Visit the service center if the test fails or install android 11 new version.
I'm sure this is a software problem. I've never been this careful with a phone in my life and I also have the same problem. Unless the update somehow tucked with the motherboard idk. But my best option is to wait for another update to roll out
Dondiriraa said:
I'm sure this is a software problem. I've never been this careful with a phone in my life and I also have the same problem. Unless the update somehow tucked with the motherboard idk. But my best option is to wait for another update to roll out
Click to expand...
Click to collapse
I bought this phone and after some months i faced this stupid issue too. I've been very careful but had to send the phone to a service center. They said that they changed the fingerptint sensor. Since then no more fingerprint issues...
Same thing with me, it was hardware. After only 6 months of use, I had to send it to a repair service under warranty. So far I had no issues with the sensor.
same here, fingerprint sensor is missing from menus. I will send it to a repair service.
Well it seems the only solution is to send to repair and i think warranty will cover that.. Seems like factory problem :/
But I don't care anymore, since if i send it, it would take maybe 1-2 months, so during that period i would be without phone..
Possible fingerprint sensor flex cable damage. Try restarting your phone while gently pressing around finger print sensor.
this is not a software issiue i have the same issiue and i changed the sensor 7 months later it still works great
I was also careful with my phone and after 3 months of buying it, the fingerprint unlock option disappeared. I couldn't find any solution and tried everything I could. In the end, I took it to a repair shop and they told me that the cable connecting the fingerprint sensor to the motherboard was damaged. They said it was due to a design flaw by Xiaomi. I would recommend you doing the same thing if the rest of things dont work.
The same problem started for me. I had used it very carefully until this time. As you mentioned, it seems to be a chronic problem. When I did some research, many people mentioned that it was fixed with a software update. My sensor disappeared a few days after the last security patch. It could be a coincidence, of course. For now, I am waiting for the upcoming MIUI 14 update instead of sending it to any service. I hope it solves the problem or I will probably send it to the service.
mtastepe said:
The same problem started for me. I had used it very carefully until this time. As you mentioned, it seems to be a chronic problem. When I did some research, many people mentioned that it was fixed with a software update. My sensor disappeared a few days after the last security patch. It could be a coincidence, of course. For now, I am waiting for the upcoming MIUI 14 update instead of sending it to any service. I hope it solves the problem or I will probably send it to the service.
Click to expand...
Click to collapse
Unfortunaly its hardware problem bro. Button needs replacement , and there is no guarantee how much time will work even replaced. I hate to send to official repair shop, as it will takes weeks, and i have no spare phone. So i just use double tap to turn on the screen aswell to turn off the screen on display
..