Related
Anyone have any experience with dust under the top left screen? What did you do? How much did it cost? Procedures??
yeah for some reason i also have this problem, like a little patch of dust in top left of screen. thinking of sending it to sprint though
I know another user that had the same problem, he took it to sprint, and they fixed the screen for him.
So its covered with insurance?
Yea, it was deemed a hardware defect.
I also have dust coming in from the top left of the screen. It's annoying, but not preventing me from using my phone. It only covers about a cm² of space in the top left corner.
I called Sprint about it (I don't have insurance either). They said it is not covered by them and they won't do anything about it because it is a cosmetic issue. They said to call HTC. I emailed HTC and they will most likely cover it under the 1 year manufacturer warranty, but I would have to send it my phone and wait approx 3 weeks to get it back.
Therefore, I looked into fixing it myself. iFixit has a great repair manual website, that I've used before for my Mac-mini, and they have instructions on removing the front screen:
HTML:
http://www.ifixit.com/Guide/Repair/Installing-HTC-Evo-4G-Front-Panel/3081/1
Now this process was labeled "difficult" so I looked into something a bit easier because I have never taken apart an EVO before and I don't want to screw it up. So I found that I can eliminate a lot of the most difficult repair steps by replacing the front screen and LCD panel together.
This website has the parts needed. It's about $100:
HTML:
http://www.durapowerglobal.com/HTC-Evo-4g-Parts_c_204.html
So, I haven't done this yet. But I hope my research can help someone else out.
I have a good amount of dust under my screen on the upper left corner. Doesn't bother me as much cause I have gotten use to it.
Sent from my PC36100 using XDA Premium App
Today I had the M9 in a window mount for GPS. After arriving, I took it from the holder to see the sapphire glass had a big crack through it. This phone is 6 days old, hasnt been dropped or anything. Always in a case and always in an inside pocket or on the sofa arm in my house when not in my hand.
It looks a clear case of insurance
Sent from a mobile gadget...
That's not good & one would expect the sapphire to hold up to even high temperatures.
Insurance & or return for replacement.
Duncan1982 said:
That's not good & one would expect the sapphire to hold up to even high temperatures.
Insurance & or return for replacement.
Click to expand...
Click to collapse
No insurance on it so far, but will be popping back to the store ASAP. Ive always loved HTC Build quality but this has left me baffled and frustrated
DjLukeW said:
No insurance on it so far, but will be popping back to the store ASAP. Ive always loved HTC Build quality but this has left me baffled and frustrated
Click to expand...
Click to collapse
Yeh can understand why, hopefully an isolated incident.
Get back as soon as you can & good luck.
Looks like the case is scratched and the camera glass looks like it has an impact point on it..
It definately isnt or hasnt. I sed to work in mobile retail so I know excactly how it looks and sounds. But can guarantee that it nothing has impacted it.
Also IRL the crack is perfect and there is no impact point visible
DjLukeW said:
It definately isnt or hasnt. I sed to work in mobile retail so I know excactly how it looks and sounds. But can guarantee that it nothing has impacted it.
Also IRL the crack is perfect and there is no impact point visible
Click to expand...
Click to collapse
you should be within the return/exchange period which would not use up your Uh-Oh claim.
shenye said:
you should be within the return/exchange period which would not use up your Uh-Oh claim.
Click to expand...
Click to collapse
In the UK we dont have that.
However, sensible staff in O2 Hanley sorted me out today and replaced my phone as they could see it was a definate quality issue.
Case closed
DjLukeW said:
In the UK we dont have that.
However, sensible staff in O2 Hanley sorted me out today and replaced my phone as they could see it was a definate quality issue.
Case closed
Click to expand...
Click to collapse
Well that's great news, now to enjoy what is a great device
Were you climbing trees? Bro you must be like Tarzan. Sorry to hear that.
That's crazy. The sapphire glass on that is supposed to be tougher than gorilla glass.
Sent from my 0PJA2 using XDA Free mobile app
I'm not am expert in this area, but don't assume too much about sapphire. Though its very scratch resistant due to its hardness, it is also very brittle, and can easily chip or crack especially when impacted on an edge or corner.
Did not know that. Thanks for the info. I really don't want a case but I might have to buy one.
Sent from my 0PJA2 using XDA Free mobile app
You aren't the only one to have this happen to their M9 friend. I was lucky enough to be a part of the HTC champions program and have had the HTC m9 since before it was available to buy. Somehow or another the glass on my camera lens cracked as well. The device had previously never been dropped (was in a case) and at the time was in a box. I'm now wondering if the glass is cracking due to some sort of heat issue.
I had to use the "uh-oh" insurance to have repaired unfortunately.
My htc one m9 dev edition was always in a case from day one never dropped or mishandled , I have been looking at the camera glass every time I put it down because of this post and I always lay it down on the face of the screen because temper glass protector and case keeps it from touching the table. I just came back to my phone and there is a clean crack from top to bottom almost in the center of the camera glass. Now I don't know what to do I ordered directly from HTC I guess I will be contacting them, I love the phone but I am not to happy about this.
update: Chatting with HTC Support they have no knowledge of this issue.
update: Only option given was to use my uhoh protection, I declined because if this is a common problem it should be fixed and what if it happens again, having reference number made so I can contact a supervisor when I get home.
update: 1-866-449-8358 is the number HTC has given me and it sends me directly to a operator saying to check the number and try again, I have really started to dislike this whole experience and seeing how its still under 30 days that I just got off the phone with their third party order center Digital River they said I will receive a shipping label in a few days to mail the device back, I really don't want to go to another device but after this I might, if I do stay with the One m9 Ill just order through my carrier to make a much less painless return if it happens again, but after all the wasted time there are other devices from manufactures that I never had any problems with.
My M9 camera cracked too
Hey guys, my camera cracked as well after 2 days of owning it with no sort of mishandling it at all. I just pulled it out once and noticed the camera is cracked. It would be really nice of HTC to recognize it is faulty hardware & offer to replace it for M9 owners...
Lens glass cracked within 24hrs of owning it
Lens glass cracked within 24hrs of owning it, took it back to Sprint. They won't replace it.
Well I am jumping ship, even though I really like this phone, I feel the company is becoming a joke, all tech support can do via chat is issue a uhoh protection and good luck reaching htc in the USA, seems they must have forgot to pay the phone bill. This issue needs to be proven and known but I am not going to spend my money on quality testing, hopefully they will revise the part, but without enough people complaining I doubt anything will be done. It almost feels like it is intentional to get us out of the uhoh protection.
Same thing happened to my phone a few weeks ago. I let my phone charge overnight, woke up & it was blazing hot. I thought nothing of it. I was looking at my phone & noticed a clean crack on the lens. I sent it back and it wasn't counted as a UH-OH protection. That's a plus.
Anyone else noticed and scratches/cracks on the screen?
The damage seems to have appeared from nowhere and there has not been any drops, impact or contact with sharp objects which leads me to believe that my unit may have a slight defect in the screen that causes easy scratching and cracking? The crack is only about 4mm in length and if you run your finger across the scratch there’s a definite crack as your fingernail runs over it.
I’m almost certain that the screen, especially one that’s Gorilla glass should not show signs of damage as mine has with little to no stress.
I’ve emailed HTC on 26th May and yet to get a response.
None here.
Neither here (4 weeks so far)
Enviado desde mi HTC 10 mediante Tapatalk
Nothing here neither, I never had a problem like that with a HTC phone, you should ask to your family or your dog/cat if they know something about that
None here
My HTC 10 dropped from about 15cm and my display is scratched and broken on bottom side!!!
But gorilla glass 3 shouldn't be resistant???
I come from Samsung note 4 dropped few times and display never scratched neither broken!!!
Is it sure HTC 10 uses gorilla glass??
Question: is it possible HTC fraud us not using gorilla glass? How to check it?
last_nooby said:
My HTC 10 dropped from about 15cm and my display is scratched and broken on bottom side!!!
But gorilla glass 3 shouldn't be resistant???
I come from Samsung note 4 dropped few times and display never scratched neither broken!!!
Is it sure HTC 10 uses gorilla glass??
Click to expand...
Click to collapse
Glass is glass, and will always crack. Consider yourself lucky that the note didn't crack. Perhaps the falls were different because if you drop a phone face down, the chances of cracking the screen are greater than dropping the phone on its back or side.
Sent from my HTC6545LVW using Tapatalk
Naked or with a case? Cases absorb some of the shock.
what was HTC thinking, they should of used the new Gorilla Glass 4
How much could cost substitute it? They didn't tell me by phone. Approx I mean.
afuller42 said:
what was HTC thinking, they should of used the new Gorilla Glass 4
Click to expand...
Click to collapse
Whats wrong with gg3? I mean its nearly the same resistant but its a bit thicker(0,7 mm to 0,4mm). And this is a clear advantage. Take a grab on a lg g5. The glass is so thin and flexi that u can easily bend it by touching it, until its hits the lcd.
I have not used a screen protector this time. I have some very faint surface scratches in direct sunlight on the coating but nothing deep or noticeable with daily use
Sent from my HTC 10 using XDA-Developers mobile app
xperia x root said:
Whats wrong with gg3? I mean its nearly the same resistant but its a bit thicker(0,7 mm to 0,4mm). And this is a clear advantage. Take a grab on a lg g5. The glass is so thin and flexi that u can easily bend it by touching it, until its hits the lcd.
Click to expand...
Click to collapse
It was a sarcastic post
Contacting HTC
Deano1889 said:
Anyone else noticed and scratches/cracks on the screen?
The damage seems to have appeared from nowhere and there has not been any drops, impact or contact with sharp objects which leads me to believe that my unit may have a slight defect in the screen that causes easy scratching and cracking? The crack is only about 4mm in length and if you run your finger across the scratch there’s a definite crack as your fingernail runs over it.
I’m almost certain that the screen, especially one that’s Gorilla glass should not show signs of damage as mine has with little to no stress.
I’ve emailed HTC on 26th May and yet to get a response.
Click to expand...
Click to collapse
Have you had any luck with contacting HTC? I've noticed the same on my HTC 10. My three year old HTC M7 hasn't got a visible scratch on it's screen but my new HTC 10 has a couple of bad ones and I haven't dropped it or done anything out of the ordinary.
Yes I got the below back:
Hi,
Thank you for contacting HTC. We are committed to delivering a great customer experience. We apologize for any inconvenience you have experienced and at the same time, appreciate your patience as we work quickly to address your concern.
I understand that you want to have a working phone without any scratches or crack on the screen. Let me shed some light unto your issue.
You may need to send your device for repair so that we can fix the damages on the screen. Let me set your expectation though that there is a possible quotation if out of warranty damages will be diagnosed on it by our repair facility. Please be advised as well that we are unable to book a repair ticket via email due to security reasons. We highly recommend that you will contact our support hotline at 0845 890 0079 (Outside the UK dial +44 203 684 5000) so that we can properly process a repair ticket for you.
I hope this information is helpful. If you need further assistance, please feel free to reply to this email.
Again, thank you very much for choosing HTC! We truly appreciate your continued business.
Sincerely,
Christine
I then replied with the below and heard nothing back:
Hi Christine,
Many thanks for your email.
I have to be honest and say I’m somewhat disappointed that you cannot
guarantee me a screen repair, I believe this is a service that is offered
to your American customers in addition to a free gift of a USB type C
cable? Why isn’t this something that is mirrored on the UK?
I would imagine that the cost of a replacement screen + fitting would be
around the £80 mark and unfortunately not something I can commit to seeing
as I have just paid £512 for the brand new HTC10.
Is there anything you can do to help? Even as a good will gesture for
being such a committed customer?
So yeah a pretty null shrug off from HTC and I’ve had to resort to using a Spigen screen protector
I just dropped mine yesterday. Unfortunately... Went to grab it off the counter and knock it onto the ceramic tile ????
I have a tempered glass screen protector on my phone and nothing happened. Just some minor scuffs on the top of the phone above that grey plastic liner, and a small gouge on the bottom left where the chamfer and flat edge meet which I buffed and filed down so you can barely notice it. Other than that, my screen didn't take a single knick and it even bounced off of the face. I thought screen was going to be cracked for sure. Phone still looks ALMOST brand new besides the minor scuffs you see on the top portion in the back if the light hits it just right.
Deano1889 said:
Yes I got the below back:
Hi,
Thank you for contacting HTC. We are committed to delivering a great customer experience. We apologize for any inconvenience you have experienced and at the same time, appreciate your patience as we work quickly to address your concern.
I understand that you want to have a working phone without any scratches or crack on the screen. Let me shed some light unto your issue.
You may need to send your device for repair so that we can fix the damages on the screen. Let me set your expectation though that there is a possible quotation if out of warranty damages will be diagnosed on it by our repair facility. Please be advised as well that we are unable to book a repair ticket via email due to security reasons. We highly recommend that you will contact our support hotline at 0845 890 0079 (Outside the UK dial +44 203 684 5000) so that we can properly process a repair ticket for you.
I hope this information is helpful. If you need further assistance, please feel free to reply to this email.
Again, thank you very much for choosing HTC! We truly appreciate your continued business.
Sincerely,
Christine
I then replied with the below and heard nothing back:
Hi Christine,
Many thanks for your email.
I have to be honest and say I’m somewhat disappointed that you cannot
guarantee me a screen repair, I believe this is a service that is offered
to your American customers in addition to a free gift of a USB type C
cable? Why isn’t this something that is mirrored on the UK?
I would imagine that the cost of a replacement screen + fitting would be
around the £80 mark and unfortunately not something I can commit to seeing
as I have just paid £512 for the brand new HTC10.
Is there anything you can do to help? Even as a good will gesture for
being such a committed customer?
So yeah a pretty null shrug off from HTC and I’ve had to resort to using a Spigen screen protector
Click to expand...
Click to collapse
Looks to me that they are giving you instructions on how to get it fixed. It is routine practice to warn you that if they find something wrong with it other than you describe that it may not be covered. It should surely be covered but only with Uh Oh protection. One time use. Warranty never guarantees the screen.
LibertyMonger said:
Looks to me that they are giving you instructions on how to get it fixed. It is routine practice to warn you that if they find something wrong with it other than you describe that it may not be covered. It should surely be covered but only with Uh Oh protection. One time use. Warranty never guarantees the screen.
Click to expand...
Click to collapse
I'm in the UK. HTC don't offer any kind of Uh Oh protection as they do for those in the US.
mine fell sideways on an iron rod. the volume-button is slightly bent, but not a scratch, thankfully
nonamecase without extra screen protection
Anyone else have hairline cracks on the fold of the inner screen? Mine feel like they are on the screen protector, my screen display is fine. Anyone else experiencing this?
Talking to support now, supposed to take to an authorized repair place. They say it covered by warranty due to normal use causing the cracks. Being sent to an authorized Samsung repair place.
Just inconvenient.
Adhesive failure. Probably due to excessive stretching of the plastic protector during assembly.
blackhawk said:
Adhesive failure. Probably due to excessive stretching of the plastic protector during assembly.
Click to expand...
Click to collapse
Likely, but luckily it's covered by the warranty.
dirtybudha said:
Likely, but luckily it's covered by the warranty.
Click to expand...
Click to collapse
Did you end up getting this fixed under warranty? Mine did the same thing (and the entire screen protector along the fold ripped up all at once).
I did a chat and they told me to take it in to get it fixed, but I'm curious as to what they'll do.
Squeaky369 said:
Did you end up getting this fixed under warranty? Mine did the same thing (and the entire screen protector along the fold ripped up all at once).
I did a chat and they told me to take it in to get it fixed, but I'm curious as to what they'll do.
Click to expand...
Click to collapse
Squeaky369 said:
Did you end up getting this fixed under warranty? Mine did the same thing (and the entire screen protector along the fold ripped up all at once).
I did a chat and they told me to take it in to get it fixed, but I'm curious as to what they'll do.
Click to expand...
Click to collapse
Yes I did. They sent me to a certified repair shop.
They essentially replace the whole interior screen. The process worked, but the guys at the location were not that knowledgeable. We plugged it into a computer and it didn't see the USB access. Once I got it home, it worked on my computer. Who doesn't have the drivers for a device that they repair?
Anyway, it works great now.
That's good to hear it worked out for you. My inner screen also failed in the same manner with hairline fractures and black line down the middle turning it in to a Microsoft Duo. I've been on the phone with Samsung three separate times and have had nothing but resistance from them. They sent me to a local repair shop and the manager told me I must have gotten a piece of sand in the hinge or something....huh? He said go ahead and start a claim, but the final word was with him. He also said he got rid of his Fold 3 because he didn't want the same thing to happen to him. So there's definitely a problem with some of the units out there. I'll be sending mine to Samsung soon. I have no confidence that Samsung will actually cover this under warranty in my case due to the treatment I've received from their customer service. It's upsetting.
What a bummer... I got my phone Sept 24, and now on March 24, I just noticed that I have a small crack right where the phone folds. I am going in to Verizon tomorrow. The "Samsung Care+" wanted me to send it in with $249... This is definitely a warranty issue.
I went to my local corporate Verizon store this morning. They will treat it as warranty and my replacement phone arrives tomorrow. The area manager was there, took pics of the screen, and the phone to document current condition (which I appreciate) before approving the swap. Plus she says they are monitoring how many come in like this. Mine wasn't the first. They suspect, like many here, that it's the screen protector. (I guess the Flip 3 has issues too, but my daughter has one that is so far so good).
Now, as long as Verizon doesn't declare my phone as "damaged" by me it will be a free swap. If not, they'll try to bill me. But the area manager agrees that it looks like a defect (and it really is a defect).
One last gripe: I guess I was too eager to get my Fold 3 to realize that the "protection plan" carries a potential $249 fee for a broken screen. Thank goodness this is a defect.
emtownsend said:
. They suspect, like many here, that it's the screen protector. (I guess the Flip 3 has issues too, but my daughter has one that is so far so good).
Click to expand...
Click to collapse
do you mean that they suspect the screen protector is broken or that the screen protector is causing the UTG screen to break?
The thought was that the screen protector is cracking, but not the screen. I've not lost any functionality over the area that is "cracked".
Yeah, when I ran my finger nail over the cracks it would snag. It was absolutely my screen protector...which is factory installed and therefore falls under the manufacturer.
Yes, I think this will be an issue. I don't think this will totally kill the market or much of the sales. My replacement is still going strong, and I haven't heard too many others experiencing the cracks.
I'm sure the Fold 5 will have it all together. Hahaha
100% screen protector, I just replaced mine myself and small crack in the crease is gone!
Yeah, my nail would catch on it. At least it's not the screen...oy. That would be a nightmare.
Checked online, there is a few threads on the Sammy forums, and removing the inner screen protector does NOT void warranty. If the display/screen is damaged in the process, then iti is void.
My replacement protector, OEM, got it's first hairline crack. Gonna remove the OEM one and replace it myself. That way I can just replace it when it goes bad.
NOW I'll say I wouldn't recommend this phone to anyone because of this issue. Samsung failed here, but there's a chance to learn from it and improve it.
dirtybudha said:
Checked online, there is a few threads on the Sammy forums, and removing the inner screen protector does NOT void warranty. If the display/screen is damaged in the process, then iti is void.
My replacement protector, OEM, got it's first hairline crack. Gonna remove the OEM one and replace it myself. That way I can just replace it when it goes bad.
NOW I'll say I wouldn't recommend this phone to anyone because of this issue. Samsung failed here, but there's a chance to learn from it and improve it.
Click to expand...
Click to collapse
getting the same OEM Samsung screen protector was a bad decision and you should've known that already since it broke once. Samsung's screen protector is an ultra thin plastic layer that's why it breaks. I removed it myself and knew its nature. That's why I installed the Whitestone Dome Film instead (myself) and this protector is elastic and bends easily with the fold. You get definately no cracks because it's a film layer.
try it and you won't regret it. By the way it's so easy to install, and costs only $10- $15
A: How should I have known?? They could have replaced it with better materials.
B: Thanks for the insight into the Whitestone Dome.
My inner screen protector has started coming up right along the crease. It started just at the edge and has started going down along the fold for the last week or so. Has anyone else had this problem? I was thinking I would probably get one of the WD replacement ones and swap them out. I'd probably have someone do it for me so I don't mess it up. Anyone else experience this and is that the best screen protector to get?
pside15 said:
My inner screen protector has started coming up right along the crease. It started just at the edge and has started going down along the fold for the last week or so. Has anyone else had this problem? I was thinking I would probably get one of the WD replacement ones and swap them out. I'd probably have someone do it for me so I don't mess it up. Anyone else experience this and is that the best screen protector to get?
Click to expand...
Click to collapse
Pretty common I think, lots of posts around Reddit about it etc. Whitestone don't do their glass one anymore but I think their PET one is good for it.
Mine started with a couple bubbles near the middle. Next day worse. Removed it, going without for now and may replace. Reviews on Amazon say they only last so long.
same here
Thanks for the replies. Just glad to know that it is fairly common. I was just going to remove it but I'm too chicken to go sans protector on the inner display.
Same here. It is unnoticed when the screen is on, but when it is of or dark scene, I can see the protector is starting to get loose at the bottom of the crease.
I took mine off and replaced it with the Whitestone Dome Film which is waaay better
Here is my Reddit post on installing the WSD Film:
https://www.reddit.com/r/ZFold3/comments/tji7a9
The reviews on Amazon aren't that great for WSD
catman51 said:
The reviews on Amazon aren't that great for WSD
Click to expand...
Click to collapse
it's not good for the ultra thin glass protector. We used the film protector
Samsung UK ended up replacing my entire screen to fix this...
flakmunky said:
Samsung UK ended up replacing my entire screen to fix this...
Click to expand...
Click to collapse
How did you do this? My screen protector is coming up, so went to their support chat.
After a long conversation, it was determined that the screen protector is a consumable so not covered by warranty or care+ which I have.
I could have an engineer visit, but as its a consumable they would charge £40 to replace.
In the end, the CS advised I remove the screen protector myself. This would not void any warranty.
Then, if I had any subsequent damage, to make a claim on care+
I used the Samsung Members App --> Support and then Text Chat.
I just read through the transcript and I actually started asking about another issue I had, which was that it wouldn't open completely flat and had lost the snap when you close it. I also mentioned in the chat the issue with the screen protector.
I had to send them pictures of the issues, and they arranged for the engineer visit. I got the same messages that it would cost me £40 if there wasn't a fault. When they guy came out he looked at the screen and said that it would need a new screen because "when you remove the screen protector they crack down the middle" which I thought was BS and I asked him if they was really the case. He ended up transplanting the motherboard from my phone into a new chassis with new screens and new batteries.
He said it needed a new screen, I didn't think it did...
As for the phone not opening fully, it wouldn't hold open like it did when it was new, not did it snap open the last 5 degrees when opening. Night and day difference when I got it back. Took about an hour to fix.
Maybe, if yours won't open fully, you could get the same repair done under warranty?
I started asking about the screen protector lifting as I didn't think they were going to do anything about the phone opening fully, as it was only a few degrees away from being flat, so I threw in the screen protector as well to cover my ass for the £40 as I read on Reddit that this was a warranty repair...
I actually thought the screen protector was the reason I got the warranty repair but after reading what you posted, it must have been the folding issue. I've just looked at I've deleted the photos I sent them, but the folding issue was very minor, which is why I thought the screen protector was my ace card.
flakmunky said:
I used the Samsung Members App --> Support and then Text Chat.
I just read through the transcript and I actually started asking about another issue I had, which was that it wouldn't open completely flat and had lost the snap when you close it. I also mentioned in the chat the issue with the screen protector.
I had to send them pictures of the issues, and they arranged for the engineer visit. I got the same messages that it would cost me £40 if there wasn't a fault. When they guy came out he looked at the screen and said that it would need a new screen because "when you remove the screen protector they crack down the middle" which I thought was BS and I asked him if they was really the case. He ended up transplanting the motherboard from my phone into a new chassis with new screens and new batteries.
He said it needed a new screen, I didn't think it did...
As for the phone not opening fully, it wouldn't hold open like it did when it was new, not did it snap open the last 5 degrees when opening. Night and day difference when I got it back. Took about an hour to fix.
Maybe, if yours won't open fully, you could get the same repair done under warranty?
Click to expand...
Click to collapse
Apart from the screen protector coming up (it's only 3-4mm at the moment, but it's getting bigger) the phone has performed and behaved brilliantly. No issues with the hinge or folding/unfolding
I've just been on chat with them as mine has started lifting at the top and bottom of the fold. Was told it's not covered by the warranty, I could send it back to them and they would charge me for it, although couldn't tell me how much and they "might" be able to get it back to me in ten days. I told them I wasn't going to send it back without knowing how long or how much and that's where it ended.
frogdr1ver said:
I've just been on chat with them as mine has started lifting at the top and bottom of the fold. Was told it's not covered by the warranty, I could send it back to them and they would charge me for it, although couldn't tell me how much and they "might" be able to get it back to me in ten days. I told them I wasn't going to send it back without knowing how long or how much and that's where it ended.
Click to expand...
Click to collapse
Yes. They offered me the same - with the same vagueness around timescales.
That's why I asked for an on-site engineer.
m_w_clarke said:
Yes. They offered me the same - with the same vagueness around timescales.
That's why I asked for an on-site engineer.
Click to expand...
Click to collapse
Yep asked for that as well and they said no, I could either go to Stoke or send it in, checking online it looks like we don't have a door repair technician in Yorkshire.
Just an update; in the past 24 hours the bubble/peeling/rainbow effect has reached the whole length of the crease. So this morning, I decided to remove the screen protector.
Still a little nervous of having a naked screen - and at the moment my finger doesn't seem to glide as well on it.
I'll wait and see how things go
I peeled mine off yesterday and fitted the whitestone dome one, went on perfectly much to my surprise, feels great, my mate who has a fold as well commented that the screen looks sharper than his with the original one on.