Mobile Data Connection don't work - Moto Z Play Questions & Answers

Hi,
my Z Play has stock nougat ROM and I have a big problem.
If I go out of a WiFi network area, the phone switches to mobile network. Signal shows full. But if I start apps like TuneIn or make a Google web search or anything like this, it doesn't work. It loads and loads and loads forever.
So I have to switch it to airplane mode and back and then it works.
WhatsApp comes to my device in this case, but nothing bigger.
Does someone have this problem, too and can help me what I can do?
That's really annoying. Sometimes it lost connection while I'm in mobile network, then I have to do the airplane mode thing, too....

Yep...doing this since yesterday when I got nougat...Of course Verizon sending a new sim..will let u know if it fixes..This update screwed this phone
Sent from my LG-H918 using Tapatalk

Oh well.... Yeah, thanks for further updates

Try wipe cache partition

Related

[Q] Phone hangs after calls

My phone have been acting strange for awhile now. Sometimes after I end a call the phone seams to lock itself så I can't recive or make calls or sms.
It does'nt happen all the time and it started when my phone was completly stock aslo.
I've tried diffrent roms without any change. Did a factory reset today and did'nt install anything and it still happend.
Got a tip to try another SIM card but it seams my kids have lost it somewhere so I can't do that now.
Also had it sent to service and they changed the motherboard on the phone, so it should'nt be hardware related either.
Any other tips perhaps?
No ideas what this can be?
I have to restart my phone like 15-20 times a day because of this problem
PeterDer said:
My phone have been acting strange for awhile now. Sometimes after I end a call the phone seams to lock itself så I can't recive or make calls or sms.
It does'nt happen all the time and it started when my phone was completly stock aslo.
I've tried diffrent roms without any change. Did a factory reset today and did'nt install anything and it still happend.
Got a tip to try another SIM card but it seams my kids have lost it somewhere so I can't do that now.
Also had it sent to service and they changed the motherboard on the phone, so it should'nt be hardware related either.
Any other tips perhaps?
Click to expand...
Click to collapse
I cannot understand what you mean by "lock itself", is your phone getting frozen? does it disconnect from network? does it just simply stay connected and do nothing when you dial/sms?
I think this info can help people directing you in the right direction...
When I end the call the phone icon stays in the notificationbar for like 15 seconds and after that I can't call or send sms.
Only way to get it working again is to reboot the phone.
I can still check e-mails and use browser when it happens, so it's only calls and sms that's not working.
Tried to format my memorycard today to see if it helps.
For some reason it seams to be working better when I'm at home and use WiFi.
Could it be that when I'm talking on the phone and it tries to sync something it happens? But when WiFi is on it works anyway? But it's a workphone so I don't use it much at home so that could be it too
If you are not using 3g/HSPA data and only using WiFi, it is worth putting your phone into 2g network only and see if that helps the issue.
You can do that in wireless and network setting, mobile network and chose GSM only.
Guess I could try that to. Question is what to do if it work.
Seams pointless to have a smartphone without 3g.
Or is there something more then the motherboard that could be changed perhaps?
Sent from my Desire HD using XDA App
PeterDer said:
Guess I could try that to. Question is what to do if it work.
Seams pointless to have a smartphone without 3g.
Or is there something more then the motherboard that could be changed perhaps?
Sent from my Desire HD using XDA App
Click to expand...
Click to collapse
If switching to 2g works, either it is a Radio problem/Network compatibility problem or hardware. I would suggest contacting HTC again and see they have an option to change something else.
Tried this week with mobile internet turned of and the phone worked like a charm then.
Think it could be the sim card that causes that?
Gonna try contacting htc again and see if there is anything else that could cause it.
Have been trying different radios aswell without luck.
Sent from my Desire HD using XDA App

Network Connection Issue - No 3g/4g

OK, I have been dealing with this since I bought my GSII and cannot find any information about it.
Firstly I want to say that I am completely stock and unrooted.
My phone does not like to keep a stable data connection. About 50% of the time, when I try to do anything that requires a data connection (facebook, browser, gmail, etc.) the 2 arrows under the 2g/3g/4g icon will stick being grey and my phone just sits there "loading". I tried a factory reset, didn't install any apps, and also got a new sim card and the issue remains. It happens everywhere so it is not just a bad network connection.
I decided to post the question here because yesterday I was playing with my brother's GSII, and his did the same thing.. So it made me think that maybe it wasn't just me. Has anyone else experienced this? Or does anyone know what might be the cause?
Edit: I set my phone to use 2g only, and the problem vanished.. So it doesn't like to connect to 3g/4g.
Sent from my SGH-T989 using xda premium
Try going to your mobile network connection settings, choose access point names, hit your menu button and click "restore defaults".. It may fix it, I had data issues and it did the job. Hope it works for you!
Sent from my SGH-T989 using Tapatalk
Do what the gut above me said. Also call Tmobile and tell them, they will refresh your data connection on their end. That will clear up three problems your having.
But if it's also happening to your brothers phone, it's a network error. Call Tmobile.
Sent from my SGH-T989 using XDA App
munzik said:
Do what the gut above me said. Also call Tmobile and tell them, they will refresh your data connection on their end. That will clear up three problems your having.
But if it's also happening to your brothers phone, it's a network error. Call Tmobile.
Sent from my SGH-T989 using XDA App
Click to expand...
Click to collapse
I restored the apn settings and had Tmobile refresh my data connection, and it still happens. I noticed today that it's not just data, I'm also unable to call or text when it happens.. Tmobile just said everything tested normal so there is nothing they can do.. And I really don't think it's the phone so I don't want to exchange for a refurbished unless I have to.
Sent from my SGH-T989 using xda premiu
Its happened to me before. For about a week, the data connection just dropped. It would come back for a bit and later vanish. I called t-mobile and they guided me through routine steps (i.e. taking the battery out, rebooting, resetting) but nothing seemed to work. They really couldn't figure it out and later told me to replace the SIM. I can't remember if they shipped me one or had to go to the store but either way that relieved the problem. This was on an HTC HD2.
That might not be the case with you though. At one point in time all the phones under my name lost data connectivity just as you explain. This really had no solution but to wait it out.
Towle said:
I restored the apn settings and had Tmobile refresh my data connection, and it still happens. I noticed today that it's not just data, I'm also unable to call or text when it happens.. Tmobile just said everything tested normal so there is nothing they can do.. And I really don't think it's the phone so I don't want to exchange for a refurbished unless I have to.
Sent from my SGH-T989 using xda premiu
Click to expand...
Click to collapse
Are you paying for teathering?
sgip2000 said:
Are you paying for teathering?
Click to expand...
Click to collapse
No I don't use tethering, my download speeds are too slow where I live.
Sent from my SGH-T989 using xda premium
you mentioned your brother's is doing the same thing, its probably not the phone, but rather the cell tower your connected to is fuggin up. Try going 5 miles from where you currently are and see if its still happening.
Network error
Sent from my SGH-T989 using XDA App
Just in case it's not a cell tower or network problem . . . My SGS2, purchased in October, had the same symptoms as the OP. After trying everything the OP did, and more, I came to the conclusion that the firmware on the phone was corrupt. I used Odin to flash the factory stock ROM & Kernel images (2.3.5 at the time). There was a definite improvement in the faltering/hesitant/fail connectivity problem at that point, but it was still very subpar. So I then also flashed, again using Odin, the baseband ("modem") image - I did it twice for good measure. The problem was finally immediately solved at that point and I had very prompt loading of webpages, etc. Still working fine months later (and even better with a custom ROM). See the thread entitled "[Q]Is there a "true" factory restore for T-Mobile Galaxy S II?" for help about the seemingly same symptoms/problem you (and your brother) are experiencing. If your underlying problem is in fact the same as mine (and the poster of the thread I cited) then it's apparently either a bad factory flash or a post-factory corruption occurrence that is causing your problem . . . the coincidence of your brother also having the same problem aside. Good luck!
Sent from my SGH-T989 (now on GingerSnap v1.21) using XDA App

Internet connection not working on my HTC Desire

hello folks..
hope you all doing good..
since 2 hours my Internet connection is not working on my desire,,it was working in afternoon but not since evening..
when on the internet, its shows a Sync sign on my notification bar But nothing sync & only upload bar is ON and download bar is off, so not able to open any web page.. and the other thing is my internal memory shows 60mb free which earlier showed as 50mb.. so i'm little confused here. whats going on..
need help from you guys,so should i make my internet work.
thanks
First of all, what ROM are you running, or are you still running on HTC's factory Sense? Secondly are you using WIFI or cellular network? And how do you know that your internet connection is not working? Give us some more detail to work with
i have not root my phone,,im running official gingerbread on my desire & using htc factory sense..
i'm trying to use cellular network,,dont have wi-fi.
i'm not able to open any webpage or android market...there is sync icon on notification icon which appears once i connect to cellular network & nothing happens..
Just for asking, but have you tried rebooting your phone?
Also, do you know of anyone else who is using the same carrier, and check if they are having the same issues?
Did you maybe skip your contract limit?
I'm asking you these questions, to be able to isolate the problem, and not just point fingers at your phone
yes i reboot my phone,removed battery & again restarted,,but still internet doesnot work..
nope,,non of my friends are facing this issue & net is working my other nokia phone..and still 850mb data is available for me to use,,
yea i understand that..
This problem is dwindling down to be related to your mobile.
Are you using an APN? If so, can you open it, write down the settings, *delete it* reboot your phone and create a new one with the same settings?
If you are not, I'm beginning to run out of ideas of what could be causing you this issue.
guys i got the solution... the below software made me help copy messages & all my contacts to pc..
http://www.wondershare.com/android-manager/guide.html
try it,,u will love it..
thanks for ur reply
gbu
hey mate i did factory reset,,still same problem occurs,, & cannot connect to internet...
any suggestions ..what can i do next?
You may want to try one last thing. Swap your sim into another mobile from which you can access your carrier network and access your internet from it. If it works then I'm afraid you're going to have to take your mobile for repair since you're still on stock rom. If not then somethings up with your contract, and should contact your carrier for an explanation.
Sent from my HTC Desire using XDA
yea im currently doing that... :/
i insert my sim into different cellphone,,still internet does not work.. it gives following message---
Data connectivity problem. The server failed to communicate , Try again later.
now, what to do?
I suggest you talk to your contract carrier since it seems that your phone is not the problem.
Sent from my HTC Desire using XDA

data issues .

Any of u guys having issues where data just stops working and nothing would load? i have to toggle airplane mode work it to work again
Thank god
littlegreenalien said:
Any of u guys having issues where data just stops working and nothing would load? i have to toggle airplane mode work it to work again
Click to expand...
Click to collapse
I have the same issue, and this is one of the only posts about it. Have you found a way to fix it? I'm at a point where I'm about to just sell this. I can't get anything done. Do you by chance have T-Mobile?
Same issue. T-Mobile here. Doesn't disturb me enough to sell the phone, haven't had the issue since going to a custom ROM. I'm sure it'll be fixed with OTA's or whatever.
Hello
i have the same problem
i am on VIPNET Croatia
is some fix coming soon
it is very annoying
Really nice to know I'm not the only one. But my god, it's getting worse as time goes on. I'm at the point where I can't even get data unless I reboot the phone 5-6 times, and only for a few seconds. I am completely out of ideas.
Sent from my HTC One_M8 using XDA Free mobile app
CMP27240 said:
Really nice to know I'm not the only one. But my god, it's getting worse as time goes on. I'm at the point where I can't even get data unless I reboot the phone 5-6 times, and only for a few seconds. I am completely out of ideas.
Sent from my HTC One_M8 using XDA Free mobile app
Click to expand...
Click to collapse
is there any fix for this
my data mobile vorking about 3-4 minutes a then stop
then i must to setings to turn off and on mobile data
then is ok for some time
please help
Unfortunately, not that I have found. So, until we get someone to actually help, No.
CMP27240 said:
Unfortunately, not that I have found. So, until we get someone to actually help, No.
Click to expand...
Click to collapse
any help
i still have the issue
i don't want to sell the phone
but is very close
helpppp
SeanFloyd said:
Same issue. T-Mobile here. Doesn't disturb me enough to sell the phone, haven't had the issue since going to a custom ROM. I'm sure it'll be fixed with OTA's or whatever.
Click to expand...
Click to collapse
please can you tell me witch coustom rom did you put in htc M8
and solve the data issue
i am going crazy with this phone
and i want to put same coustom rom like you
to get problem fix
please help
I have been using my m8 since the day I got it back in early April and have never experienced that issue. I am also on tmo but have the dev edition with stock rom but I live in the city so I always get a strong and good signal.
Possible solution
My M8 worked great for a month when about a week ago I've started having serious issues with the HSPA data.
After working great for a few minutes the data stopped working.
The H icon showed that traffic was sent from the phone but no traffic received by the phone.
Sometimes the data connection was restored by itself and sometimes I has to toggle the data connection off/on to have it restored.
It both cases the data connection failed again after several minutes.
All the diagnostics app showen that there was hspa connection.
After trying almost anything I could think of I found out what causes my problem:
It's the F**** NFC!!!
I've forgot that a week ago I've disabled the NFC thinking this will save battery life (though the battery life is great).
Turning the NFC on (followed by a power-down/power up cycle) solved all the data connection problem.
I've verified several times that NFC disable is indeed the cause of my problem.
Hope this helps others on this thread.

[Q] Wifi problems

I bought a used Xperia M for my mother.
Everything works great (i update to latest stock sofware) except wifi.
it says I'm connected but wifi keeps droping. When using chrome, it just hangs there and no page loads. And I tried using Fongo (Voip app), I can place a call, but after 10-20 seconds, I can't hear anything, and the other side either.
The wifi icon is always there, but clearly the phone drops the signal.
other phones/computer in the house have no problem on my wifi network.
Any ideas?
fullpampers said:
I bought a used Xperia M for my mother.
Everything works great (i update to latest stock sofware) except wifi.
it says I'm connected but wifi keeps droping. When using chrome, it just hangs there and no page loads. And I tried using Fongo (Voip app), I can place a call, but after 10-20 seconds, I can't hear anything, and the other side either.
The wifi icon is always there, but clearly the phone drops the signal.
other phones/computer in the house have no problem on my wifi network.
Any ideas?
Click to expand...
Click to collapse
May be, you've been fooled. Oops, sorry!
Try reflashing stock firmware, full wipe will be great!
fullpampers said:
I bought a used Xperia M for my mother.
Everything works great (i update to latest stock sofware) except wifi.
it says I'm connected but wifi keeps droping. When using chrome, it just hangs there and no page loads. And I tried using Fongo (Voip app), I can place a call, but after 10-20 seconds, I can't hear anything, and the other side either.
The wifi icon is always there, but clearly the phone drops the signal.
other phones/computer in the house have no problem on my wifi network.
Any ideas?
Click to expand...
Click to collapse
yaa try to reflashing, using sony pc companion for safety use
StraightEdgeKid said:
May be, you've been fooled. Oops, sorry!
Try reflashing stock firmware, full wipe will be great!
Click to expand...
Click to collapse
It's possible, but I doubt it. The lady that sold it to me didn't strike me as the scamming type. If something is wrong with the phone, she probably didn't know it. And either way, fooled or not, I'm stuck with the phone now...
My mother doesn't use the wifi on the phone, but if she wants to switch to using voip, it would be nice to have the option.
And the first thing I did when I got home was a full wipe with a flash/upgrade of stock firmware using Sony program.
I'll try doing another one just in case.
I read on other forums that people were having these problems, but no one had a fix for it..
Thanks!
fullpampers said:
It's possible, but I doubt it. The lady that sold it to me didn't strike me as the scamming type. If something is wrong with the phone, she probably didn't know it. And either way, fooled or not, I'm stuck with the phone now...
My mother doesn't use the wifi on the phone, but if she wants to switch to using voip, it would be nice to have the option.
And the first thing I did when I got home was a full wipe with a flash/upgrade of stock firmware using Sony program.
I'll try doing another one just in case.
I read on other forums that people were having these problems, but no one had a fix for it..
Thanks!
Click to expand...
Click to collapse
but are you sure, you have try to repair with pc companion and it's still broken?
Yeah i just did it. I did a repair with complete wipe. It does connect to my wifi but it works only for a couple of minutes. Like i said my mother just uses the phone for calling and texting so it's not that big a deal. But I would have wanted to give her a 100% working phone...
I check around and on the sony forums some people are having the same problem, but no clear fixes.
fullpampers said:
Yeah i just did it. I did a repair with complete wipe. It does connect to my wifi but it works only for a couple of minutes. Like i said my mother just uses the phone for calling and texting so it's not that big a deal. But I would have wanted to give her a 100% working phone...
Click to expand...
Click to collapse
if that still happen, maybe that's is hardware issue, take to service center for safety
fullpampers said:
I check around and on the sony forums some people are having the same problem, but no clear fixes.
Click to expand...
Click to collapse
Brother, have you checked what WiFi band frequency is selected, I had same prob when I had 5ghz selected and my office Wi-Fi was on 2.5ghz, I selected auto then.
StraightEdgeKid said:
Brother, have you checked what WiFi band frequency is selected, I had same prob when I had 5ghz selected and my office Wi-Fi was on 2.5ghz, I selected auto then.
Click to expand...
Click to collapse
The wifi band is set to auto, i tried both separately too. Keep wifi awake is set to always. And i tried a combination of all the other settings. The phone is set up just like my phone and my g-f's phone. The reception is excellent on the xperia, it just sort of freezes...
Anyway my mother came to pick up the phone this morning and she didn't mind the wifi not working. If she ever chooses to switch to voip, I'll either try to fix it or change the phone.
I'll try to look around in the mean time if I come across a fix. If I do i'll try it when she comes to visit.
Thanks!

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