Hi, I have my Defy for about a month and just now noticed 2 tiny stuck pixels of green/blue colour. They are actually visible only on black screen and in normal usage you can only find them if you know where they are, otherwise it only looks like a tiny particle of dust.
Since I only noticed it now it's too late for me to send it back
Have tried different software solutions and ran them over some nights, but nothing helped. So it seems they are permanent. I'm still on stock firwmare and havent flashed it yet.
It's sort of psychological thing... personally, I find it frustrating and it pisses me off because I know the problem is there and I have paid the full price for the phone to be perfect.
I was wondering how many of you experienced this and is there any chance that motorola would cover this problem under warrianty (in EU)?
My first Defy got a stuck pixel within the first week of me owning it. I phoned T-Mo and they sent me a replacement the next day. Before I did that though, I asked a T-Mo employee in one of their shops about it. He told me that if I couldn't get it sorted over the phone, to come back into the shop and they would help me get it replaced under warranty.
I don't really know how it all works but that was just my situation - hopefully it's of some use.
My defy that I just sold had two dead white pixels. One in the middle of the screen and one about the height of the volume rocker. Only visible on black screen though.
Sent from my ADR6300 using XDA App
I purchased my N7 Flo in August but I left the country before it came.
Finally got back and it was sitting there sealed in its plastic.
Used for 2 days before I noticed a patch of discoloration on the back panel. Can't be wiped off or anything and doesn't fade at all.
Have been suggested to slap on a case (which I've been using) but still not too happy about paying same price as everyone for one with a cosmetic defect.
Don't really wanna ship back to Amazon, do you think Asus would do something if I sent it back?
Picture attached - can't use html cause I haven't posted enough lel
Since the nexus gets international warranty form Asus, i think they will honour their warranty. But as for cosmetic defect, i am not too sure, perhaps you can search for your local Asus service center and ask them..
The problem with this sort of malfunction is whether it can be releated to a production error (warrenty) or user abuse (no warrenty). Innocent until proven guilty doesn't always apply here. I had a similair case with damaged screen coating on a Grouper. Over the phone and mail I could not convince Asus, with clear pictures and related cases found on the internet, that it was the result of a production fault. In the end I was offered to send in the device and have it examined by them. If they would decide it was the result of user abuse, they could either return the device for €70,- (95 USD) or replace the screen under warrenty. I didn't want to be at the mercy of some tech guy and wind up having both a faulty screen and taken €70,- from me. I put on a screenprotector, which circumvented the problem.
I say contact Asus support first and hear what they have to say. After, you can always decide to slap on a cover...
Cosmetic defects not hindering functionality of the device are not covered according to Asus warranty policy
redeye25 said:
I purchased my N7 Flo in August but I left the country before it came.
Finally got back and it was sitting there sealed in its plastic.
Used for 2 days before I noticed a patch of discoloration on the back panel. Can't be wiped off or anything and doesn't fade at all.
Have been suggested to slap on a case (which I've been using) but still not too happy about paying same price as everyone for one with a cosmetic defect.
Don't really wanna ship back to Amazon, do you think Asus would do something if I sent it back?
Picture attached - can't use html cause I haven't posted enough lel
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Click to collapse
Your patch is pretty large compared to others I've seen posted. I believe folks mentioned they were able to remove by rubbing a microfiber cloth on the patch.
=/ sigh, that's pretty lame.
Thanks for the suggestions~ have tried the microfiber idea too and unfortunately it did absolutely nothing.
Oh well. I guess I'll see how it goes with Asus but won't be too hopeful if cosmetic defects aren't covered.
Hi Guys,
So my S3 bit the dust last week and I have gotten an Nexus 5 as a replacement.
My S3 has three major issues and I am trying to decide what if anything to do with it, or what the possible value of it is.
This is a 32gb model locked to my local carrier (Rogers)
1. The glass has a crack, it fell while out of my Otterbox and the glass got a spider crack on it, the LCD panel and digitizer were still working perfectly fine last time I used it a week ago. The screen protector is on top of the glass.
2. the OS is screwed up, I was having issues with the modem and connecting to my carrier and SIM and flashed a .zip file with a baseband and it caused my phone to instantly hardbrick.
3. I thought a JTAG servicing would revive the device back to stock OS so I brought it into a local shop for the JTAG (and then likely the glass replacement if they could get the S3 unbricked) they told me that the IC power chip in the device is broken. How that happened I have no idea, last thing I did with the phone was flash a .zip file to it via ClockworkMod Recovery, no idea how doing THAT broke an actual chip in the board of the phone.
So now I have a device that is screwed on three levels.
Any idea what I should do with it now. Anyone had experience with a broken IC chip? Is it worth anything on the ebay market for parts?
I see people selling the IC chip online but I am not even going to attempt soldering things to the main board.
nobody?
bueller?
you can get a replacement glass for less than 20 USD
Jtag... anybody's guess
bad chip? possibly damaged when it fell (cracked traces, etc)
I'd try to fix the first 2, but that 3rd one is a nail in the coffin. For what its worth, these things are second rate in less than a year and obsolete in 3.
It might be time to move on.
I would post an ad to see if anybody would like to buy it for spare parts. If you get no responses after a while, I would toss it in the trash.
Sent from my GT-N5110 using Tapatalk
i just Bought my LG G3 Yesterday ,
it was used gently, as i appreciate the feeling of a new device in my hands like any geek,
i did not drop it ( no need to justify here )
i took my G3 to show off a friend and i asked people were in the room if anyone noticed that my phone fell in the past few minutes - one of them is working in a cellular shop and he immediately brought me the news that he already knows what happened by my response because some one who bought g3 from his store came back with the exact same crack and claim he did not drop the phone at all as well.
so i have a broken Lens, camera cant take photos right and i am Deeply disappointed By Lg as i was expecting a higher build quality,
i might be the first to report but just - wait for it ,
people will Google the problem and i am just the first to let you know.
photos added
I don't believe it. Your friends lied.
Sent from my LG-D850 using Tapatalk
It doesn't just crack I dropped mine off a balcony 3 floors onto some rocks and it broke the screen of my F400S and some other stuff, but the lens was fine. Hence why I have a D850 but lenses don't just crack.
Sent from my LG-D850 using XDA Premium 4 mobile app
I just had the same thing happen to mine. Not sure how or why it happened but it did. It was in my hot car turned off for an hour or so and then when I got home ours later, I noticed it. It has never been dropped or hit.
i think someone hijacked your phone... lol friends are friends...
Sent from from my LG-D855
It is a very, very small chance that it happened by itself - BUT if the glass was fitted in the phone, and was made with too high tension; it COULD technically brake "on its own". However, very rare for this to happen...
I just tried pressing my lens with my thumb, with quite a lot of pressure - didnt do anything
Anyone know where I can get a replacement lense or where to be looking for them when they come available? Talked to LG and they said they could repair but it would take 2 weeks and they could not tell me what it would cost. I can use my camera because my glass is completely gone over the camera, I would just like to get something over it to keep dust out.
Sent from my VS985 4G using Tapatalk
I just bought an LCD separator machine send it to me I need practice lol. I seen someone else say the sent there's into lg and cost $150 to fix. You could always get a square trade warranty and go that route
Sent from my LG-D850 using XDA Premium 4 mobile app
If I could just find a thin 1/2 inch diameter piece of glass, I could fix it myself. Problem is finding the glass. Would not be hard at all to fix and like I said my camera works perfectly fine.
I just had the exact same thing happen. Phone was fine last night. Set it on night stand before bed. Showered and got ready in the morning. No drops. Got in the car in the morning and touched something jaggedy when I was stopped at a light. Weiiiird. Looks exactly like OP's pic. Luckily I paid for insurance since it's included in T-Mobile's jump program, so hopefully they'll swap it out.
It is one of the areas of the phone which get hotter from use, but I find that an unlikely factor in causing that problem.
DroidApprentice said:
It is one of the areas of the phone which get hotter from use, but I find that an unlikely factor in causing that problem.
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Yeah, I'm really at a loss. I kept it in the bathroom as I showered, but it doesn't get that hot/humid...not enough that one would think it'd make a substantial difference.
Hate to say it, but my lens just cracked as well about an hour ago. I went to take the phone off my desk, and it kinda slipped from my fingers. The phone never made it completely off the desk. The two bottom corners were still touching, and the top half maybe a few cm off. Nothing I would ever consider a drop. When I flipped the phone around, to my surprise the lens was cracked. I don't know what to say? Any other phone I've owned in the past this wouldn't have happened to it in this very same situation.
WilliamStern said:
Hate to say it, but my lens just cracked as well about an hour ago. I went to take the phone off my desk, and it kinda slipped from my fingers. The phone never made it completely off the desk. The two bottom corners were still touching, and the top half maybe a few cm off. Nothing I would ever consider a drop. When I flipped the phone around, to my surprise the lens was cracked. I don't know what to say? Any other phone I've owned in the past this wouldn't have happened to it in this very same situation.
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Click to collapse
Yeah, man. My old HTC M7...I always run skinless, treat my phones like dirt. Dropped it maybe three times onto concrete from waist height, nothing. So this is pretty gnarly.
Update on T-Mobile, they basically said that they'd take it back under warranty IF it's a manufacturer's defect. But because it's physical damage, they'll probably flag it as user error and charge me for it. I'm claiming manufacturer's defect because I swear this happened spontaneously without a drop whatsoever. So now I basically have to call LG directly, and I'd probably be up for a fight. If anyone here has experience or advice it'd be greatly appreciated.
Same Issue
Hey, I had the same issue with the AT&T version, ended up having to send it back along with my powermat (since I assumed that might have caused the crack). They repaired it without charge since they determined that it was indeed a manufacture defect. So if you have something similar it is probably a manufacture defect, and hopefully they will make a note of this soon.
julz05 said:
Hey, I had the same issue with the AT&T version, ended up having to send it back along with my powermat (since I assumed that might have caused the crack). They repaired it without charge since they determined that it was indeed a manufacture defect. So if you have something similar it is probably a manufacture defect, and hopefully they will make a note of this soon.
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Click to collapse
I just looked at my phone last night and I have the same issue. I'm on att and I'm going to call them today to see if they will repair it for me. I'm a bit upset honestly. The camera world buy the broken glass distorts the pictures and makes them look foggy. Julz05 who did you send it back to? LG or AT&T?
No matter what, I can never stay away from android for long.
idelgado782 said:
I just looked at my phone last night and I have the same issue. I'm on att and I'm going to call them today to see if they will repair it for me. I'm a bit upset honestly. The camera world buy the broken glass distorts the pictures and makes them look foggy. Julz05 who did you send it back to? LG or AT&T?
No matter what, I can never stay away from android for long.
Click to expand...
Click to collapse
I sent it back to LG. I called the LG service number and explained the problem, they issue a RA# and you have to send it to their warehouse. Took them almost 2 weeks to fix the phone, and they are just mailing it back now
I wanted to come back and post an update for my circumstance just in case any in the future needs to do the same.
Unfortunately I couldn't send my unit back to att or lg because my water damage sticker had been tripped. I had my phone in my pocket and I went on a ride in an amusement park and didn't realize we want under waterfalls! Needless to say I got soaked and water seeped into the phone but after sticking it in rice overnight I was lucky enough to not have water damage besides the tripped sensor. I went on a search and found a seller on eBay selling the top piece which includes the camera lens cover, power/volume rocker. It cost $38 plus $6 shipping and took about a week to get to me. To replace it was fairly easy. Removed 7 screws and unsnapped the old part and then applied the new piece.
One thing to note: the original piece States 850 in various areas and the new piece States 855. However it is the same exact part and for $44 I replaced itself myself without having to be without my phone. Here are some pictures :
Here's the link for the eBay auction http://pages.ebay.com/link/?nav=item.view&id=351144850263&alt=web
No matter what, I can never stay away from android for long.
Just found this thread after my UK D855 did exactly the same, I've had it several months. found Replacement parts on ebay
Exact Same Problem
Hi - today I found the exact same fault in my phone. Like other posts here, I did not drop it or get any impact on the phone.
I am in New Zealand and am really disappointed in what I thought was otherwise a great phone. I now have to waste my time trying to establish whether I have any cover for this problem and also realise that it looks like impact damage and technicians will claim it was my fault.
I think this is a manufacturing fault and reading here confirms that something is very wrong here.
Thanks.
Hi xda,
I am observing something very strange on my phone, and since I dropped it last week, I observed a new occurrence.
So now I have 3 scratch-like scars on my display, but they are not on the surface, but down below, they are perfectly straight and seem to be on the exact border between the display and the frame.
Sadly, I could only make one picture, since my phone has the better camera.
Hi,
i have a similar scratch in my P6 similar of yours...I didn't notice right away,only looking the screen very closely...My scratch is at the left-top of the border,straight to it.
you too. has the same scratch. is under the glass. I wonder if the warranty replaces.
So, it's not just me.... When I have time I will go back to stock and then go to the operator and ask for opinion and/or replacement.
I went to my carrier but they refused to fix it under warranty. It was due to the use of the phone, and I'd be charged 200 euro for the complete screen replacement. Not that this phone worth more now a days. And sadly my scratches have gotten a little big longer