HTC ONE M8 SIM/Radio problem? - One (M8) Q&A, Help & Troubleshooting

Got this phone from a friend and immediately flashed the last CM 14 Rom before they shut down. Flashed the experimental Lineage Rom then started the Nightlies. It's on the most recent Nightly now. The issue I'm having involves the SIM card, and now bluetooth (though that only happened once). I can't get it to connect to the network. It was an AT&T phone originally, and yesterday I finally got it unlocked to use on T-Mobile. The card is registering, I see the triangle in the status bar, but none of the solutions I've found can make it connect (the card works in another phone). When trying to connect to the network it eventually just times out. I can't even add APN settings as they won't save. This morning it forgot previous bluetooth connections as soon as I clicked on them. I'm thinking I need to flash an older radio.img but I can't find anything that isn't almost 3 years old. In addition, I can't keep the SIM unlocked. It asks for the SIM unlock PIN every time the phone boots, and the Security setting option is grayed out so I can't even turn it off. Any ideas? Is this all related to being S-on? Based on what I've read, I was under the impression that didn't matter anymore.

Related

No Service Selected network (AT&T) unavailable! No Signal

I flashed in JB AOKP was working fine all of last night. I also entered my SIM Pin or unlock code. The first time I put in an 8 digit unlock code I have. Second time it prompted me I skipped it. I'm pretty sure it was the security pin and not the network unlock. I don't have any other phone's micro SIM I can insert into my phone and a local phone store's T Mobile SIM produced no different of a result except for replacing AT&T with T-Mobile (I have not however put my microSIM into another phone...because I don't have another micro sim phone). Reboot phone this morning and it's no longer working. Tried to enable 2g. Nothing. Tried a battery pull with the phone on, pulling the SIM (same message with SIM pulled out),
Wifi works
This sucks big time ;(
Note: I am pretty sure I did not network lock the phone or anything because the SIM prompt that came up when I flashed JB did not ask me for my unlock or network code (I would have known). The first time I entered that code was 'just in case it's asking me to unlock" but why would it ask me a second time then? So I doubt it was prompting me for a network unlock code. The prompt from youtube videos was different too.
Also APN is empty, but I think that's becasue I'm not connected to any network
Pressing Available networks brings up AT&T AT&T AT&T T-Mobile T-Mobile "311660" pressing any of them you get a quick window connect "too fast" goes back to/stays in available networks screen and says "Can't connect to this network right now. Try again later."
So I added the AOKP and Corresponding kernel yesterday and I mean it was working fine with 4g... apparently this thread says that you need to flash a new radio in some cases when you change kernels?
http://miuiandroid.com/community/threads/no-service-galaxy-s.6529/page-2
zetsui said:
I flashed in JB AOKP was working fine all of last night. I also entered my SIM Pin or unlock code. The first time I put in an 8 digit unlock code I have. Second time it prompted me I skipped it. I'm pretty sure it was the security pin and not the network unlock. I don't have any other phone's micro SIM I can insert into my phone and a local phone store's T Mobile SIM produced no different of a result except for replacing AT&T with T-Mobile (I have not however put my microSIM into another phone...because I don't have another micro sim phone). Reboot phone this morning and it's no longer working. Tried to enable 2g. Nothing. Tried a battery pull with the phone on, pulling the SIM (same message with SIM pulled out),
Wifi works
This sucks big time ;(
Note: I am pretty sure I did not network lock the phone or anything because the SIM prompt that came up when I flashed JB did not ask me for my unlock or network code (I would have known). The first time I entered that code was 'just in case it's asking me to unlock" but why would it ask me a second time then? So I doubt it was prompting me for a network unlock code. The prompt from youtube videos was different too.
Also APN is empty, but I think that's becasue I'm not connected to any network
Pressing Available networks brings up AT&T AT&T AT&T T-Mobile T-Mobile "311660" pressing any of them you get a quick window connect "too fast" goes back to/stays in available networks screen and says "Can't connect to this network right now. Try again later."
Click to expand...
Click to collapse
Pardon my newbness if I'm way off base, but lost IMEI? sounds like the same symptoms I was getting a couple days ago when I flashed CM10.
Kostazu said:
Pardon my newbness if I'm way off base, but lost IMEI? sounds like the same symptoms I was getting a couple days ago when I flashed CM10.
Click to expand...
Click to collapse
...what are you talking about. My IMEI isn't mentioned once in that post. In fact now that you mention it, since people's IMEI changed...nothing like that my phone still has its IMEI
I also did not get a "phone frozen" from entering the wrong code too many times...so I doubt its locked like that. There was a random reboot that I WOKE UP to, but nothing weird...it rebooted randomly but worked finely after that
zetsui said:
...what are you talking about. My IMEI isn't mentioned once in that post. In fact now that you mention it, since people's IMEI changed...nothing like that my phone still has its IMEI
I also did not get a "phone frozen" from entering the wrong code too many times...so I doubt its locked like that. There was a random reboot that I WOKE UP to, but nothing weird...it rebooted randomly but worked finely after that
Click to expand...
Click to collapse
I was proposing the theory that you may have lost your IMEI, since the symptoms you report were very similar to what I was experiencing when I lost mine, however since you still have yours, must be something else, eh?
Kostazu said:
I was proposing the theory that you may have lost your IMEI, since the symptoms you report were very similar to what I was experiencing when I lost mine, however since you still have yours, must be something else, eh?
Click to expand...
Click to collapse
Just flashed an old version of the same rom...still nothing, although this version had 4g lte working for sure gonna try one more flash of the same rom with only some system settings moved around.. I actually need this phone to travel to Europe ;( ffs worst time
Kostazu what was the fix for you?
Ok just flashed Nostalgia which is the stock rom minus bloatware and I get No SIM Insert SIM card (it is in) and when I try to make a call "not registered on network"
zetsui said:
Just flashed an old version of the same rom...still nothing, although this version had 4g lte working for sure gonna try one more flash of the same rom with only some system settings moved around.. I actually need this phone to travel to Europe ;( ffs worst time
Kostazu what was the fix for you?
Click to expand...
Click to collapse
Well, mine was definitely due to a lost imei that happened sometime when flashing.
I did get the network unlock warning thingy twice, and then had no cellular connectivity, which is why I mentioned the lost imei. I restored my nandroid back to stock, then used the method here with a little driver tapdancing to reinject my imei, and that solved my issues, but sounds like you have something else going on.
http://forum.xda-developers.com/showthread.php?t=1801997
If I flash back to stock and no longer have the stock kernel, what is the steps for flashing back then?
1. flash stock kernel
2 fix partitions
3. factory rest/cache/davlik
reboot into oden and flash new image?
Long story short, Don't cut your own microsd..the sim pins on this phone are VERY sensitive and hard to fix/see. Don't bend em.
I am having the same problems right now, I keep on getting " NO SERVICE" - SELECTED NETWORK UNAVAILABLE" Error.
Rebooting doesnt help, flashing modem through CWM doesnt help. I know for a fact that the simcard it good because other apps that I install can read the sim with no problem, and my WIFI is working like a charm.
Someone got a solution for this? This is already like 4 days ongoing, please any help will be appreciated !!
Im having the same no service selected network issue. I can search and find att and the mobile but when I try to have it connect to att that's the error I get. I have an att SIM card in the phone. Sph l720 SIM unlocked, it didn't ask me for an unlock code or anything like that but I also don't get the invalid SIM card error. I've added the main apn from the att website but that doesn't help and the phone is current set to gsm/umts. If anyone has a fix please let me know, thank you.

No Connection to Carrier, please help!

Ok, so I updated my s3 to 4.1.1 but after a week of using the update, I still hadn't seen any sign of the expandable notification options. So I decided to re-install the update by flashing via Odin, which I did. After the flash, the expandable notifications still weren't available, so I instead flashed the stock firmware, hoping to update from stock and see if the problem was fixed. Unfortunately when I rebooted after the stock install, my phone would no longer connect to data, or even to the network period. I can't text, make calls, or connect to data. It shows full bars but when I try to do anything it tells me the network is unavailable.
I tried a lot of options for fixing it:
-I checked all my network settings. Data was on, I switched into and out of airplane mode, no luck.
-I tried to set my network operator by manually selecting tmobile. No luck.
-I tried re-entering T-Mobile's APN settings. No luck.
-I tried to restore from a backup I made of my 4.1.1 when it was first updated. No luck.
-I tried flashing multiple versions of stock firmware, as well as cm10. No luck.
-I checked my IMEI, it's correct.
-I flashed a few different modems. No luck.
I've run out of ideas and I can't find any other ideas in the forums. The closest I have come to getting a fix was during one instance when I was flashing stock again, I cleared my cache, dalvik cache, and did a factory reset as well as formatting my internal storage. When it did the first boot it had service for about thirty seconds. I was able to receive a few waiting text messages, and I had edge data for the remainder of the 30 second or so period. Then I lost data again. Every time I boot a notification ticks on my status bar that says "Restricted Access Changed" and before I can pull down and tap it, the notification is gone. When I try to set a Network Operator, it says something along the lines of "Unable to connect, not registered on the network." I'm stumped.
Has anybody else had this problem, and does anybody know how to fix it?
Just a guess, but perhaps T-Mobile has blocked your IMEI? Did you buy the phone off of someone or straight from T-Mobile?
Did you ever report it lost or stolen?
Only thing I can think of given your scenario.
ingenious247 said:
Just a guess, but perhaps T-Mobile has blocked your IMEI? Did you buy the phone off of someone or straight from T-Mobile?
Did you ever report it lost or stolen?
Only thing I can think of given your scenario.
Click to expand...
Click to collapse
I bought it through Costco as an authorized upgrade offer by T-Mobile. I can't imagine any reason why my IMEI would be blocked. I went to the t-mobile store yesterday and they told me that it should be working and that I should take it back to Costco and see if they can do anything for me in terms of replacement.
Problem Solved!
Apparently it was because when I got my phone they didn't give me the upgraded sim, they just cut my current one to fit the microsim slot. Go figure. This could have been solved by tmobile last night if the guy hadn't refused to help me just because I had rom manager installed on my phone. Just because I have a root program installed on my phone doesn't mean my phone got messed up playing around with root. Anyways, i updated my sim card through tmobile's phone service and I'm a happy camper now!

Keep losing data connection and apn setting access

I picked up a Sprint prepaid HTC 816 recently and decided to flash this rom below
[ROM][UNOFFICIAL][CM12.1][5.1.1][VirginMobileUS][A5][single sim][1/1/2016 security]
That one
It installed great, had everything everything working after I added my Sprint APN settings. The phone still displayed it as Virgin Mobile and only 3g seemed to be working. But I was making and receiving calls, text messages and had mobile data.
Fast forward a couple of hours, I installed a custom theme from the Play store, rebooted and ever since then I lost the ability to pickup a network signal and access my APN settings.
If I re-seat the sim and toggle airplane mode it will pickup a network signal and I can regain apn setting access again but it drops within minutes.
Ive reflashed the rom, wiped everything reflashed again, same thing. Any ideas on what has happened?
Thanks and appreciate your time!
monsai83 said:
I picked up a Sprint prepaid HTC 816 recently and decided to flash this rom below
[ROM][UNOFFICIAL][CM12.1][5.1.1][VirginMobileUS][A5][single sim][1/1/2016 security]
That one
It installed great, had everything everything working after I added my Sprint APN settings. The phone still displayed it as Virgin Mobile and only 3g seemed to be working. But I was making and receiving calls, text messages and had mobile data.
Fast forward a couple of hours, I installed a custom theme from the Play store, rebooted and ever since then I lost the ability to pickup a network signal and access my APN settings.
If I re-seat the sim and toggle airplane mode it will pickup a network signal and I can regain apn setting access again but it drops within minutes.
Ive reflashed the rom, wiped everything reflashed again, same thing. Any ideas on what has happened?
Thanks and appreciate your time!
Click to expand...
Click to collapse
Are these the APN codes you used(poster corrected a mistake in green text)? Looks like there is a different APN for prepaid /postpaid.
http://androidforums.com/threads/working-sprint-prepaid-apn-settings.920752/
I indeed use the apn settings in the green from that post. They were working fine until I had a reboot. Then everything went to ****. It wont even let me access the apn settings and when I can its briefly and then I lose signal and apn access.
monsai83 said:
I indeed use the apn settings in the green from that post. They were working fine until I had a reboot. Then everything went to ****. It wont even let me access the apn settings and when I can its briefly and then I lose signal and apn access.
Click to expand...
Click to collapse
I had an issue with something on my Virgin mobile 816 a5_chl a while back and a member @wxppro was very knowledgeable about APN settings and their intricacies. He had a MVNO 816 at the time with an APN issue and I bet he could help you with this as that was my best suggestion for a fix and it didn't help you.
See if you can direct him here to this forum so that if he can help out the info is here to help others as well. Good luck.
Not sure how much I can help. APN is a tricky business. If your APN settings disappear after some time, it is generally because the cellular network the phone connects to does not match the APN's MCC/MNC numbers. Or it could be the phone is in 3G mode (CDMA EvDo mode).
You can try these things:
Switch network types, from LTE to 3G, wait a minute, and then back to LTE. APNs do not show up in 3G mode. They only show up in LTE (or global) mode.
When you have the APNs show up, check the parameters are correct, you can do a "Restore to default" and then add the new one following that post.
Hope this helps.
I'm having a similar issue as well (except on virgin mobile)
A month ago I flashed squid's version of CM 13 on my phone and everything was fine for a few days, until I completely lost LTE and access to APNs. I reverted to stock and still was unable to get LTE, although I could get a shaky 3g connection if I changed the network mode to CDMA only. I called virgin mobile and they walked me through the troubleshooting steps and eventually determined it was a network outage (even though two desires in my house belonging to other family members had LTE). I called again after they verified that the network was working again and they were still unable to fix the issue.
Recently, a friend upgraded from a desire to a different phone on a different network, and gave me his old phone. I plugged in my sim card and activated this new phone and I got LTE. Figuring everything was good, I decided to flash squid's ROM once again. The same issue happened, I got LTE for a day or two until it cut out service again. No access to APNs, not even any service in stock or on the official build of CM12 with the APN fix (I can't access APNs there either). I'm out of ideas and would appreciate if anyone had any input on my issues.
Techdude154 said:
I'm having a similar issue as well (except on virgin mobile)
A month ago I flashed squid's version of CM 13 on my phone and everything was fine for a few days, until I completely lost LTE and access to APNs. I reverted to stock and still was unable to get LTE, although I could get a shaky 3g connection if I changed the network mode to CDMA only. I called virgin mobile and they walked me through the troubleshooting steps and eventually determined it was a network outage (even though two desires in my house belonging to other family members had LTE). I called again after they verified that the network was working again and they were still unable to fix the issue.
Recently, a friend upgraded from a desire to a different phone on a different network, and gave me his old phone. I plugged in my sim card and activated this new phone and I got LTE. Figuring everything was good, I decided to flash squid's ROM once again. The same issue happened, I got LTE for a day or two until it cut out service again. No access to APNs, not even any service in stock or on the official build of CM12 with the APN fix (I can't access APNs there either). I'm out of ideas and would appreciate if anyone had any input on my issues.
Click to expand...
Click to collapse
I have this same phone a5_chl Virgin Mobile. Did you factory reset your device before flashing back to your stock rom? The other thing is and this is just my opinion not a statement of fact or a knock on the wonderful Bigsupersquid but that 13 CM ROM is nowhere close to being stable enough for me to risk flashing it to my daily driver phone. Just read all the posts and his candid responses. You were basically a beta tester .
I'm not an expert in APN's but if you can't get that fixed your last resort might have to be wiping your system and then flashing or running the executable RUU (rom utility upgrade) file found for our device on HTC/downloads . This is a last resort option and wiping your system will remove your existing firmware so have the correct RUU for your phone downloaded to your computer before attempting a wipe. If it's an exe, which I believe the U.S. Virgin Mobile one is ,you will hook up your phone fully charged in fastboot mode then from your computer run the exe RUU like any other exe executable program and wait. It will reformat all partitions and reinstall pure stock ROM. Hope someone else had an easier fix for your data issues and good luck.
EDIT: you will need your stock recovery flashed back and a relocked bootloader before flashing the RUU but I've read that some have flashed their RUU over a custom recovery with a locked bootloader and it wrote over the custom recovery with the stock recovery. I have never personally tried this just the first way I mentioned and that worked for me.
thoctor said:
I have this same phone a5_chl Virgin Mobile. Did you factory reset your device before flashing back to your stock rom? The other thing is and this is just my opinion not a statement of fact or a knock on the wonderful Supersquid but that 13 CM ROM is nowhere close to being stable enough for me to risk flashing it to my daily driver phone. Just read all the posts and his candid responses. You were basically a beta tester .
I'm not an expert in APN's but if you can't get that fixed your last resort might have to be wiping your system and then flashing or running the executable RUU (rom utility upgrade) file found for our device on HTC/downloads . This is a last resort option and wiping your system will remove your existing firmware so have the correct RUU for your phone downloaded to your computer before attempting a wipe. If it's an exe, which I believe the U.S. Virgin Mobile one is ,you will hook up your phone fully charged in fastboot mode then from your computer run the exe RUU like any other exe executable program and wait. It will reformat all partitions and reinstall pure stock ROM. Hope someone else had an easier fix for your data issues and good luck.
EDIT: you will need your stock recovery flashed back and a relocked bootloader before flashing the RUU but I've read that some have flashed their RUU over a custom recovery with a locked bootloader and it wrote over the custom recovery with the stock recovery. I have never personally tried this just the first way I mentioned and that worked for me.
Click to expand...
Click to collapse
I did try factory resetting and I am on stock after flashing the RUU. It makes no sense as the RUU should have reset everything. That perplexes me the most
Techdude154 said:
I did try factory resetting and I am on stock after flashing the RUU. It makes no sense as the RUU should have reset everything. That perplexes me the most
Click to expand...
Click to collapse
OK then you did get back to stock not from a nandroid backup but from flashing or running exe stock RUU? If that's the case then it replaced everything that might have been changed and your issues shouldn't be related to any APN changes. You also removed and reinserted your sim card as I believe, correct?
EDIT: that perplexes me as well my friend!
Techdude154 said:
I did try factory resetting and I am on stock after flashing the RUU. It makes no sense as the RUU should have reset everything. That perplexes me the most
Click to expand...
Click to collapse
i posted about my lte issues i had for nearly two weeks, running stock just to verify the data service problem wasn't my rom...
i had to install stock recovery, relock bootloader, download the ruu.exe from htc and extract the .img file in Wine, then rename it onto the sdcard and reboot into hboot so it'd flash. neither Wine nor virtualbox xp talk correctly to any of my phones over usb. and i wasn't about to native install Windoze.
factory reset stock didn't fix it, even trying activation, update profile, etc.
i learned i could get 3g data but switching to lte instead of cdma shut down data entirely.
virgin eventually directly escalated me to tier 2 tech support in my last call, they sent a couple service programming pushes to the phone that got my lte back online.
i tried the various service programming menu options repeatedly, with no results but the prl updated once; but the trigger to fix my lte seemed to come from upstream.
i tried various apns, in cm12, cm13, and stock lollipop. rebuilt init_a5.cpp with different mccmnc and adjusted apns. i really tried most tricks in the book plus a few more.
as far as alpha testing goes, at this point I'm just sharing something cool... i always enjoyed flashing latest greatest on my ov way before i was building.
not too many actual logs to really bug report for either rom.
bigsupersquid said:
i posted about my lte issues i had for nearly two weeks, running stock just to verify the data service problem wasn't my rom...
i had to install stock recovery, relock bootloader, download the ruu.exe from htc and extract the .img file in Wine, then rename it onto the sdcard and reboot into hboot so it'd flash. neither Wine nor virtualbox xp talk correctly to any of my phones over usb. and i wasn't about to native install Windoze.
factory reset stock didn't fix it, even trying activation, update profile, etc.
i learned i could get 3g data but switching to lte instead of cdma shut down data entirely.
virgin eventually directly escalated me to tier 2 tech support in my last call, they sent a couple service programming pushes to the phone that got my lte back online.
i tried the various service programming menu options repeatedly, with no results but the prl updated once; but the trigger to fix my lte seemed to come from upstream.
i tried various apns, in cm12, cm13, and stock lollipop. rebuilt init_a5.cpp with different mccmnc and adjusted apns. i really tried most tricks in the book plus a few more.
as far as alpha testing goes, at this point I'm just sharing something cool... i always enjoyed flashing latest greatest on my ov way before i was building.
not too many actual logs to really bug report for either rom.
Click to expand...
Click to collapse
Some of that was over my head but happily not all of it. Basically what your saying is the fix needs to come from the carrier and it's a reset issue on their end not a custom rom issue? By the way I'm a big fan of your work. Hell I might be on one of your older ROMs right now I've flashed so many I forget. Thanks for the education.
thoctor said:
OK then you did get back to stock not from a nandroid backup but from flashing or running exe stock RUU? If that's the case then it replaced everything that might have been changed and your issues shouldn't be related to any APN changes. You also removed and reinserted your sim card as I believe, correct?
EDIT: that perplexes me as well my friend!
Click to expand...
Click to collapse
The first time it happened, I flashed back to stock using the RUU.exe. I tried again but the second time I took out the SIM card before running the program, I still can't get LTE.
bigsupersquid said:
i posted about my lte issues i had for nearly two weeks, running stock just to verify the data service problem wasn't my rom...
i had to install stock recovery, relock bootloader, download the ruu.exe from htc and extract the .img file in Wine, then rename it onto the sdcard and reboot into hboot so it'd flash. neither Wine nor virtualbox xp talk correctly to any of my phones over usb. and i wasn't about to native install Windoze.
factory reset stock didn't fix it, even trying activation, update profile, etc.
i learned i could get 3g data but switching to lte instead of cdma shut down data entirely.
virgin eventually directly escalated me to tier 2 tech support in my last call, they sent a couple service programming pushes to the phone that got my lte back online.
i tried the various service programming menu options repeatedly, with no results but the prl updated once; but the trigger to fix my lte seemed to come from upstream.
i tried various apns, in cm12, cm13, and stock lollipop. rebuilt init_a5.cpp with different mccmnc and adjusted apns. i really tried most tricks in the book plus a few more.
as far as alpha testing goes, at this point I'm just sharing something cool... i always enjoyed flashing latest greatest on my ov way before i was building.
not too many actual logs to really bug report for either rom.
Click to expand...
Click to collapse
It does sound a lot like a carrier/account issue as I managed to kill 2 different 816s. I don't think it's the SIM card itself because I put it into a 3rd phone and got LTE, although since it was someone else's phone, I didn' t bother activating it.
I guess you got lucky with support, I tried talking to them and they tried the same thing with me. Although all I got was excuses saying they're logging a ticket with their "network engineers" and to call back in a few days. This continued on for a few weeks until they determined I needed a new phone, which I was also bounced around for another few weeks (I still don't have it).
I'm just completely lost now. I'm almost certain it's my account and it needs to be reset, but I can't get a tech who can help me. How did you manage to get someone in tier 2?
Techdude154 said:
The first time it happened, I flashed back to stock using the RUU.exe. I tried again but the second time I took out the SIM card before running the program, I still can't get LTE.
This is starting to scare me as well because I'm thinking of going back to stock once Marshmallow gets pushed to our phone to get my beats drivers back and this is making me think twice. Sorry your having so much trouble.
Click to expand...
Click to collapse
thoctor said:
Some of that was over my head but happily not all of it. Basically what your saying is the fix needs to come from the carrier and it's a reset issue on their end not a custom rom issue? By the way I'm a big fan of your work. Hell I might be on one of your older ROMs right now I've flashed so many I forget. Thanks for the education.
Click to expand...
Click to collapse
seemed that way.
i took radio logs before and after it worked, and worked only on 3g, and it looked to me like the sim card responded differently to the ril after things were running right again.
mine might've been a special case, though, it came from ebay with no sim, and virgin had to go to a little effort to get it programmed when i installed the sim initially.
they also claimed for several days that the local Sprint tower was down for lte service.
---------- Post added at 10:37 PM ---------- Previous post was at 10:32 PM ----------
Techdude154 said:
The first time it happened, I flashed back to stock using the RUU.exe. I tried again but the second time I took out the SIM card before running the program, I still can't get LTE.
It does sound a lot like a carrier/account issue as I managed to kill 2 different 816s. I don't think it's the SIM card itself because I put it into a 3rd phone and got LTE, although since it was someone else's phone, I didn' t bother activating it.
I guess you got lucky with support, I tried talking to them and they tried the same thing with me. Although all I got was excuses saying they're logging a ticket with their "network engineers" and to call back in a few days. This continued on for a few weeks until they determined I needed a new phone, which I was also bounced around for another few weeks (I still don't have it).
I'm just completely lost now. I'm almost certain it's my account and it needs to be reset, but I can't get a tech who can help me. How did you manage to get someone in tier 2?
Click to expand...
Click to collapse
tier 2 takes luck, time, many calls, and eventually you learn the answers to all the questions tier 1 outsourced from India asks so you can feed it to them so fast they want to shuffle you along. takes a couple of weeks to over a month to get to tier 2 and sometimes they have to be involved multiple times as well.
I've been dealing with virgin since 2009... replaced only two phones, eventually got the rest of the issues hammered out with persistence.
for a little while, twice, i had direct toll free numbers to American tier two even because my issues were so hard to solve. it didn't take too long for those numbers to be disconnected, though.

No SIM card issue

Hi all,
Am running a Galaxy S5 (klte) which I'd been using CM13 on without problem. I moved over to Lineage at the weekend - full factory reset, clear cache/Dalvik, use latest TWRP to install Lineage and re-install everything. So Saturday, Sunday, Monday everything fine. Then switch the phone off overnight (as I had done on the other nights) and switch back on this morning. The phone boots fine, no sign of any issues - but I don't get my usual "Enter your SIM PIN" screen, it boots straight to the desktop.
Can't access anything to do with phone functions and the signal icon sits as a triangle but hollow, a bit like when you get zero signal strength... it's not the SIM card with a line through it (no SIM card) icon, which is odd. Trying to access settings to select a network, or go for auto network detection draws a blank (can't access SIM card/network).
I've gone back into TWRP and cleared the cache and Dalvik again and the problem persists. I took the latest nightly (2017-02-13) and flashed that hoping it might fix it, but also no joy.
Any ideas without me having to factory reset the device and re-install everything again (pain!)
Thanks,
adamchap said:
Hi all,
Am running a Galaxy S5 (klte) which I'd been using CM13 on without problem. I moved over to Lineage at the weekend - full factory reset, clear cache/Dalvik, use latest TWRP to install Lineage and re-install everything. So Saturday, Sunday, Monday everything fine. Then switch the phone off overnight (as I had done on the other nights) and switch back on this morning. The phone boots fine, no sign of any issues - but I don't get my usual "Enter your SIM PIN" screen, it boots straight to the desktop.
Can't access anything to do with phone functions and the signal icon sits as a triangle but hollow, a bit like when you get zero signal strength... it's not the SIM card with a line through it (no SIM card) icon, which is odd. Trying to access settings to select a network, or go for auto network detection draws a blank (can't access SIM card/network).
I've gone back into TWRP and cleared the cache and Dalvik again and the problem persists. I took the latest nightly (2017-02-13) and flashed that hoping it might fix it, but also no joy.
Any ideas without me having to factory reset the device and re-install everything again (pain!)
Thanks,
Click to expand...
Click to collapse
I had this before as well. I was able to fix it using the correct modem and bootloader software. After this, it worked fine until I did a restore with TWRP. All restored but the modem was not working. I discovered a ADB command to easily fix it but I lost the bookmark for this page. ATM I am looking for this command. Something like "ADB SHELL /AUTO ....."
If you find it, please post it here. I do as well.
Regards, Gopher.
Solved not solved
Well I've been playing around a bit more testing to find exactly what it is causing this issue.
It's system profiles. I use these extensively with triggers so my phone connects to my car, goes on vibrate at work etc. With system profiles active (whole menu turned on) the issue occurs. With the profiles off, it's resolved. It does matter how the profiles are configured (I tested with just 1 profile and all settings on "do not change").
So this is something for the Lineage OS team to look at and fix in a later build because as it stands system profiles are broken, at least for klte. Does anyone else have a different experience on their device and what device are you using?
Thanks! It worked!
adamchap said:
Well I've been playing around a bit more testing to find exactly what it is causing this issue.
It's system profiles. I use these extensively with triggers so my phone connects to my car, goes on vibrate at work etc. With system profiles active (whole menu turned on) the issue occurs. With the profiles off, it's resolved. It does matter how the profiles are configured (I tested with just 1 profile and all settings on "do not change").
So this is something for the Lineage OS team to look at and fix in a later build because as it stands system profiles are broken, at least for klte. Does anyone else have a different experience on their device and what device are you using?
Click to expand...
Click to collapse
In my case I only had to turn off the whole System Profiles general button.
Same for me
I have done exactly as the first post and my sim is also not working now when it was fine. I have a Galaxy s3 i9305 lte. It's just says no sim. I have Lineage 14.1 and have updated to the latest nightly. Any ideas how to get my sim working again?
adamchap said:
Well I've been playing around a bit more testing to find exactly what it is causing this issue.
It's system profiles. I use these extensively with triggers so my phone connects to my car, goes on vibrate at work etc. With system profiles active (whole menu turned on) the issue occurs. With the profiles off, it's resolved. It does matter how the profiles are configured (I tested with just 1 profile and all settings on "do not change").
So this is something for the Lineage OS team to look at and fix in a later build because as it stands system profiles are broken, at least for klte. Does anyone else have a different experience on their device and what device are you using?
Click to expand...
Click to collapse
Same problem here and i don't use profiles Galaxy S4
adamchap said:
Well I've been playing around a bit more testing to find exactly what it is causing this issue.
It's system profiles. I use these extensively with triggers so my phone connects to my car, goes on vibrate at work etc. With system profiles active (whole menu turned on) the issue occurs. With the profiles off, it's resolved. It does matter how the profiles are configured (I tested with just 1 profile and all settings on "do not change").
So this is something for the Lineage OS team to look at and fix in a later build because as it stands system profiles are broken, at least for klte. Does anyone else have a different experience on their device and what device are you using?
Click to expand...
Click to collapse
On my S4 Mini LTE the profiles seem to sometimes stop the home button (long press) pulling up last apps used even though the button works fine as two quick presses gives me split screen. I think it's automotive profile that activates when it connects to my car Bluetooth that is the cause, but not sure as haven't had chance to pull a log.
Same here on Motorola Moto E XT1021, tried getting CyanogenMod 13, but all the mirrors are down and I don't feel like getting Android from not trusted source.
It's definitely a problem with the ROM because everything works fine on different ROMs, but on Lineage there is no SIM card detection at all and nothing seems to help.
I'm trying to get older Lineage ROM hoping it will work.
Consider removing and reassigning the PIN
Mikeyb2k said:
I have done exactly as the first post and my sim is also not working now when it was fine. I have a Galaxy s3 i9305 lte. It's just says no sim. I have Lineage 14.1 and have updated to the latest nightly. Any ideas how to get my sim working again?
Click to expand...
Click to collapse
What software was on the phone you first locked your SIM in?
Sometimes a SIM will respond to a config file that might be absent when you flash a new ROM.
If you can put your SIM in a different device that recognizes it, use that device to disable the PIN.
Then power down and eject it.
Then, re-insert it into the problem device to see if it works.
If it does, re-assign a PIN using that device.
Hey. Yeah that sounds like a good thing to try although I removed Lineage and have a stock KitKat rom now and works faultlessly. Still have root access and the s3 doesn't need a later version really. Tbh I would have been happy staying on kk if it wasn't for the tech industry moving forward with their software development! How dare they!
adamchap said:
Well I've been playing around a bit more testing to find exactly what it is causing this issue.
It's system profiles. I use these extensively with triggers so my phone connects to my car, goes on vibrate at work etc. With system profiles active (whole menu turned on) the issue occurs. With the profiles off, it's resolved. It does matter how the profiles are configured (I tested with just 1 profile and all settings on "do not change").
So this is something for the Lineage OS team to look at and fix in a later build because as it stands system profiles are broken, at least for klte. Does anyone else have a different experience on their device and what device are you using?
Click to expand...
Click to collapse
The trick with disabling the profiles works nicely on my Xperia T with the CM based Resurrection Remix ROM, android version 7.1.2.
XT has no main Profiles button, so i deleted all the profiles manually and restarted the phone. Now trying to find out which profile caused the problem.
.....
Made several new profiles, restarted the phone after each one, but the problem didn't turn back. I think it has issues only with the built-in profiles.
Thanks for the tip man!:good:
Single Sim Working Dual Sim Not
In my case when I remove both the sims and put in only one at a time regardless which slot or which sim it works but when I put two in together it doesn't, driving me to believe that the lineage is not supporting dual sim and is failing hence when both are inserted.
I am running Lineage OS 15 on my S7, and other than a few glitches, the SIM card issue is the only significant problem I have experienced. I have looked through the settings, and I found out that my baseband version is "Unknown." I tried flashing some files, in an attempt to fix it, but I still have no luck. I hope someone fixes this problem.
Hope this helps...
adamchap said:
Hi all,
Am running a Galaxy S5 (klte) which I'd been using CM13 on without problem. I moved over to Lineage at the weekend - full factory reset, clear cache/Dalvik, use latest TWRP to install Lineage and re-install everything. So Saturday, Sunday, Monday everything fine. Then switch the phone off overnight (as I had done on the other nights) and switch back on this morning. The phone boots fine, no sign of any issues - but I don't get my usual "Enter your SIM PIN" screen, it boots straight to the desktop.
Can't access anything to do with phone functions and the signal icon sits as a triangle but hollow, a bit like when you get zero signal strength... it's not the SIM card with a line through it (no SIM card) icon, which is odd. Trying to access settings to select a network, or go for auto network detection draws a blank (can't access SIM card/network).
I've gone back into TWRP and cleared the cache and Dalvik again and the problem persists. I took the latest nightly (2017-02-13) and flashed that hoping it might fix it, but also no joy.
Any ideas without me having to factory reset the device and re-install everything again (pain!)
Thanks,
Click to expand...
Click to collapse
On the latest Lineage build, I was having the issue with it not reading my SIM, so here's what I did:
-clean install of lineageOS (wipe, install rom, install gapps, and install Kernel)
It wouldn't read my SIM at this point, so I
-factory reset
-installed LG G3 Tekcafe VS985-49A_stock (I'm sure any rom would have worked though)
-installed Lineage over top of this rom and wallah! everything works great!
Download and flash this if you have sim card problem https://forum.xda-developers.com/ga...om-xperia-source-project-galaxy-core-t3616744
Please go to this thread : LINK
No access to sim card contacts
Hi all, first sorry for my english, is not my home lenguage, i have an samsung galaxy s5 SM-G900T with custom room lineage-14.1-20180309-nightly-klte-signed.zip, all fine at the moment, except that i can't wiew my contacts stored in sim card and i can't save new contacts in the sim either, any body have a solution for this issue?. Regards.
It's gapps...
Hola!
I am experiencing the same issue and I relate it to the gapps.
The sim works perfectly fine with normal lineage OS. With gapps the sim doesn't work. Reproduced 3 times.
Hello, I'm using a Grand Prime SM-G530H phone with LineageOS 16.0, and here it says, no SIM card but I have a card running normally, I uninstalled Lineage and installed the stock rom, and it normally worked the SIM card, but when I installed it back Lineage continued the same error, what can be ???
My Galaxy S5 somehow detects a Sim Card which is not even inserted. The signal strength showed at the screen is the same as the wifi strength, but never at zero. But if I try to call someone it says no sim card detected. Of course boy there isn't. The problem is that inserting the sim card changes nothing. Same Problem. I switched from lineage to the original firmware back... HELP

Got phone registered on the network! Too scared to power off, what to do?

Hey All,
So I've had issues with my phone where I rooted it and messed it up to the point where it no longer registered on any networks (tried several providers here in the UK). A few days back trying to get it up and running I managed to get it registered on the network (this after reloading various software versions, some failing some not). After powering it off and back on again with my primary sim, I was back to no network (I have two A70s). Swapped SIMS back (powered phone off) and again, no network.
This morning, I started again (Installing TWRP and was planning to root again):
- Flashed stock firmware using ODIN.
- Unlocked bootloader.
- Flashed vbmeta.tar (v3.3.1-5 from Grarak).
- Rebooted, wiped data/cache
- Rebooted, started going through the setup and noticed it was on the network! (have not flashed TWRP recovery).
​I'm reluctant to power off again and wondered if there's anything I can do now whilst it's working and registered, making calls etc. The reason being, I've got 5 days before I can return the other A70, if not, I'll be stuck with 3 O2 contracts
Besides the usual backup (Google/Samsung/) - is there anything I should do via ADB? It's not rooted and TWRP is not installed, I've literally just flashed vbmeta.tar from Grarak's TWRP post....
did you try installing a custom rom. i am on havoc os n i own A70FN. i believe havoc works on A70F/FN/Q. the only issue it has is of fingerprint and volte but since i don't lock my phone that's not a problem for me.
other than that the rom is stable no reboots no crashes or anything. so maybe try a custom rom just make sure ur model is supported. n besides even if u r afraid of rebooting there's bound to be a day that the phone would need a reboot.
So i say go ahead root it, install a custom rom.
also i remember having this sim issue myself. my sim worked in all the sets at my home except the A70.
i had to get a new sim n it just started working.
Try some other sim in your A70.
Also rooting shouldn't cause such a problem. from my experience i believe its something else.
i have rooted several phones n never got a network issue. i even messed up the the rooting process on the A70 n either ended up with a bootloop or occasional system crash but no network issue

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