Develop Bugs

[Q] Loss of BT and WiFi every day

I received a brand new Galaxy Note 4 from Sprint a few months ago to replace a problematic LG G2, but didn't activate it until last week (it sat in it's box prior to that and wasn't even turned on). At first, it worked great, but recently it has been losing Bluetooth and 2.4 GHz (I think) WiFi connectivity every day or so (usually when I wake up in the morning), and the only way to get it back is to restart the phone.
Has anyone heard of this? Or have any suggestions on troubleshooting or resolutions?
Thanks very much!
Three things to mention:
1) I did the tap & go to transfer my data from my old LG G2 (running some version of Android 4.x - I can't remember which one specifically) to my Note 4, but that was a week or so ago and the problems only started in the last few days.
2) The Note 4 came with a version of Android 4.x, but I updated it to Android Lollipop - again, this was done a week or so ago and the device seemed to work with no issues after doing it.
3) I am using the Samsung Gear 2 watch with the phone via Bluetooth but it seems all BT connectivity dies when the above issue happens (such as no ability to connect it to my car BT, etc.)
Thanks for any assistance!

Have you changed the visibility timeout to never? Then keep Wi-Fi on during sleep? For the Bluetooth problem, which I had also,I did a factory reset and haven't had as many problems since.

w7excursion said:
Have you changed the visibility timeout to never? Then keep Wi-Fi on during sleep? For the Bluetooth problem, which I had also,I did a factory reset and haven't had as many problems since.
Click to expand...
Click to collapse
Thanks for the info. I haven't ever made any of those setting changes previously, which is what leads me to believe something is wrong. For Bluetooth visibility, it is set to "2 minutes", but wouldn't this just be when a device is initially connecting to my phone, and not when a device is already connected? And for WiFi, it is set to "Always" for "Keep Wi-Fi on during sleep", so this is already set per your suggestion. Basically, things used to work fine, and now every night it seems to lose BT and 2.4 GHz WiFi. Per suggestions on another forum, I did a cache partition wipe, but this doesn't seem to have helped. This morning I woke up, and the device had lost it's connection with my 2.4 GHz WiFi network (wasn't even seeing it), and had connected to my 5 GHz WiFi network, and while it still showed connected to my Samsung Gear 2 watch, I don't think BT was working since I tried to connect it to another BT device and it failed. I then restarted, and it worked fine (until tomorrow morning presumably). I'd prefer not to hard reset, especially since there's no guarantee doing so will fix the issue and it won't just re-occur, and because it'll take me a lot of time to back everything up, hard reset, and then restore data, settings, and customizations to my device.
Any other suggestions or thoughts? Thanks!

I just wanted to say that my connectivity timeout is set to two minutes as well. I use my BT everyday for my headset and my head unit in my big truck and have had no issues.
From my Alliance powered Note4

schlepprock said:
I just wanted to say that my connectivity timeout is set to two minutes as well. I use my BT everyday for my headset and my head unit in my big truck and have had no issues.
From my Alliance powered Note4
Click to expand...
Click to collapse
Thanks for the info! This is so frustrating - just started using this device, and already it's broken...lol! Anyone have any other good thoughts or suggestions on what I might be able to do to resolve without a hard reset? Thanks!

Any other thoughts/suggestions? I'm open to Anything at this point!!

I spoke with someone at Sprint Tech Support, and they had me turn off WiFi Power Save Mode using *#0011# (and then choosing WiFi from the three dots menu) to see if this would help resolve the above issues. It didn't, and now even after re-enabling the power save mode, things have gotten worse. Now, every time I leave a location where I'm on WiFi (such as my home), my device's WiFi never refreshes to auto reconnect to other WiFi SSID's elsewhere. So even if I leave my home and arrive at an office where I've previously saved a WiFi connection, the phone stays on 4G/LTE until I manually turn off WiFi and then turn it back on a minute or so later. And I still think the 2.4 GHz issue (above) is happening as well.
WiFi is basically useless on my phone now - anyone have any ideas at all?
Thanks!

Phone Restarts With Google Maps?

Anyone else have the issue of their phone restarting when using Google Maps? The phone also happens to be plugged into Dash Car Charger as well.

Yes it has happened to me a few times.... Knock on wood I haven't had any issues recently. I used tasker to setup a profile so when I use my nav apps (maps, waze, etc) it turns off Bluetooth and sets the location mode to gps/device only vs. high accuracy. Not sure if there's any correlation, but I've gone about 1 week with no issues. I use waze to and from work daily.
Sent from my ONEPLUS A3000 using Tapatalk

I had that happen the other day while on the highway. Not the most convenient place to have to get things up and running again.
Not sure why it happened, but I hope it gets sorted out.
Sent from my ONEPLUS A3000 using Tapatalk

Never happened to me, commonly use both

Happened to me a few days after upgrading to OOS 3.2.2. On a secondary highway in mountains where signal was spotty. Have a feeling it was related to loss of LTE/4G signal while in maps.

Silly22 said:
Happened to me a few days after upgrading to OOS 3.2.2. On a secondary highway in mountains where signal was spotty. Have a feeling it was related to loss of LTE/4G signal while in maps.
Click to expand...
Click to collapse
I can also say this happened to me. Everytime it did happen I just so happened to "switch" over to edge network. After using data on the other sim, which has better coverage, it didn't happen.
Tested using one carrier sim on way up, and other carrier sim on way down. I was also using Bluetooth streaming Pandora the entire time each way. It never happened before oos 3.2.2, only Pandora would cut out when hitting the edge network.
Sent from the OnePlus 3...
making it "RAIN!"

acheney1990 said:
Anyone else have the issue of their phone restarting when using Google Maps? The phone also happens to be plugged into Dash Car Charger as well.
Click to expand...
Click to collapse
Same Here..

I've had this happen as well, but only when my phone has been plugged into a charger in my car.. it's possible that it has been shutting down thinking that something was going wrong with charging?

Rebooted when using Google Maps.
OnePlus 3 (3.2.2 OS)
Rebooted 3 times in a row
Was not charging at the time.

Rebooted when using Google Maps and Radardroid.
5-6 Reboots in 2 hours . No troubles in 6-7 hours before.
Reboots with and without original car charger.
Enviado desde mi ONEPLUS A3003

Same here. Restarts while driving
Maps in the background. BT on. The phone restarts when the screen timeout function tries to shut down the display.
3.2.4 unlocked, rooted, Xposed.
That's a little bit disappointment...

I've occured this, too
I found case :
1. car-charging
2. use GPS
3. connect Bluetooth.
when I don't charging in car, that was never again.

jsuch2362 said:
I've occured this, too
I found case :
1. car-charging
2. use GPS
3. connect Bluetooth.
when I don't charging in car, that was never again.
Click to expand...
Click to collapse
Mine restarts without being charged in the car

EP2008 said:
Not the most convenient place to have to get things up and running again.
Click to expand...
Click to collapse
Yeah...especially since even if you have a fingerprint lock, you still have to enter your password after a reboot. OOS 3.2.4 fixed some of these issues, at least according to the change log. But I mostly use custom ROMs (Resurrection Remix at the moment), so I haven't tested OOS 3.2.4 yet.
Edit: well, never mind about 3.2.4 fixing the issue:
geminium said:
Same here. Restarts while driving
...
3.2.4 unlocked, rooted, Xposed.
That's a little bit disappointment...
Click to expand...
Click to collapse
You know, there is actually another thread about this, if you dig around the Q&A section. Now, several people said they thought random rebooting is a hardware issue. The thing is, I get random reboots too, but it only happens while driving, BT connected, Pandora playing, and navigation going. Outside that one particular scenario, I have never had a random reboot. I don't call myself an expert, but that doesn't sound like a hardware failure to me if it only happens under one (very particular) set of circumstances.

Pandemic187 said:
You know, there is actually another thread about this, if you dig around the Q&A section. Now, several people said they thought random rebooting is a hardware issue. The thing is, I get random reboots too, but it only happens while driving, BT connected, Pandora playing, and navigation going. Outside that one particular scenario, I have never had a random reboot. I don't call myself an expert, but that doesn't sound like a hardware failure to me if it only happens under one (very particular) set of circumstances.
Click to expand...
Click to collapse
agree. i tried to make this problem reoccured at home (meaning bt on; played music over the bt; maps on) -- no restarts.
smthng telling me it's related to gps. BUT i haven't had this problem before 3.2.4 update.
i only hope the OP team will take a deep look into this.

me too, while using Android Auto (so the phone is plugged in and charging, and connected by bluetooth, if it matters)
once it starts it will repeatedly reboot every few minutes.
If I close maps and clear cache it seems to help.

So what do we do?
I have the same restarting problem, using Waze as satnav and gps,on non Dash charger in car, and with 3.2.4 update. What can we do to get Oneplus to take this problem seriously?

I have exactly the same set up and exactly the same problem: Waze, OxygenOS 3.2.4, with or with out charger in the car.
This problem only started yesterday. On my 1 hour commute last night the phone restarted 5 time. On the 1 hour commute this morning it rebooted 5 times in 30 mins before I gave up and drove without it.
Anyone found a fix for this?

Maps running without issues
Maps ver9.36.1

nottheusualtoday said:
I have the same restarting problem, using Waze as satnav and gps,on non Dash charger in car, and with 3.2.4 update. What can we do to get Oneplus to take this problem seriously?
Click to expand...
Click to collapse
Well, I don't know about what OP is going to do, but for me, the problem seems to have been fixed by EX Kernel.

Bluetooth "Phone Audio" turns off and cannot turn back on

I believe I have narrowed it down to the phone as the feature works after I reboot the phone. I noticed this when I got in the car and only the Media Audio led was lit on the receiver. When I go to the bluetooth menu on the phone and select the paired device (car receiver), Phone Audio is unchecked and I cannot re-check it. I have tried deleting the phone from teh car receiver and also the device from the phone and repairing and setting it up. It will connect and cannot select 'Phone Audio'. I also noted that after a reboot, bluetooth feature is turned off and needs to be turned back on. Once I turn it back on and click the gear on the BT device, I can turn on and off the Phone Audio and it will work for a while.
This is an 'all of a sudden' development as I have been running the same firmware and ROM for 9+ months. I am S-off and am running firmware 3.35.401.12 with the ViperOne 4.3 ROM. I have upgraded programs from the play store, but cannot figure out what might be causing this. Can anyone here help me fond a solution?
Thanks!
Keith

So just to clarify, you're using BOTH phone and media Bluetooth connections to the one single bluetooth media AND voice enabled head unit in the car?. One receiver?.
Do you have any apps running that will disable things when battery power gets low, like snapdragon battery guru?. Does your rom have any such features built in?.
Make sure both devices bluetooth lists are clear of old devices that no longer have access on resonable terms. Just to make sure its not scanning for another device as a primary.
Make sure you car audio system is running the latest firmware. It can usually be updated via cd/dvd/sdcard.
As mad as it seems, make sure the time is correctly set on both devices.
Beamed in by telepathy.

Yep, yep and yep.
Battery is full , I do not have battery guru installed. I did not change anything. It just now needs to be rebooted before it will connect to BT Phone Audio. Medial Audio connects and works properly, just as it always has.
I have a single Pioneer Premier head unit that I have used for years with multiple phones. If I reboot the phone before it tries to connect, it will connect and Phone Audio works. When it is 'locked out' (my term), I cannot select the block on the that is labeled 'Phone Audio' to check it. As the screenshot shows, it is 'unchecked' and no amount of touching it will check it. The only way to 'check' it is to reboot the phone. Oddly, it reboots with bluetooth turned off and when I turn it on, usually, it is already enabled (Phone Audio).
Thanks for the help,
Keith

After a little research it would appear that, apart from being right about the max enroled devices allowed is 3, "discoverable mode" is required.
Did you connect the phone to the radio or the radio to the phone?. Which discovered which for pairing?. Try pairing the other way from the way you did.
Can you access any options by holding or tapping on any of the fields in the picture above. Something to do with pbap if you can find it and turn it off, most likely under contact sharing. If not, dont worry.
Try turning contact sharing off or see if the stereo will copy them and store them so you can turn that feature off.
Other than that it could just be an incompatibility between the devices. It is not unknown for car audios to be crap hardware.
Beamed in by telepathy.

I am on teh same page of keithspg
I recently resetted my HTC M9 and as coinsequence I have been obligated to reinstall all BT devices (car, 2 headest, laptop)
It worked well (as in the past) for few days but now I have the same issue : I cannot switch on the audio phone !!!
Below the picture:

I could not find any other solution than to wipe the ROM and reinstall. I am now running viper 6.0. no problems. If you are not soff, you may want to ruu it. If you are soff you may want to wipe and install again whichever ROM you are running.
Keith

keithspg said:
I could not find any other solution than to wipe the ROM and reinstall. I am now running viper 6.0. no problems. If you are not soff, you may want to ruu it. If you are soff you may want to wipe and install again whichever ROM you are running.
Keith
Click to expand...
Click to collapse
I am S-On and completely stock
I cannot wipe my smartphone (it is a company smartphone)

I fixed the problem with a simple soft reboot
Inviato dal mio HTC One M9 utilizzando Tapatalk

I am also having the exact same issue. I still have not been able to track down which app is the one causing this conflict. I have also done a factory restore and that seems to have worked for a time but the issue started again. It may be unrelated but... Have you changed the themes? I think that's one of the last things I did before it stopped working. Also restarting the phone "fixes" the issue for one connect/disconnect, but after the bluetooth is disconnected it will no longer allow to use phone audio. I have gone into the settings for the "Paired Bluetoth devices" and I am unable to check "Phone audio". It is not grayed out but it doesn't work either. This issue is driving me crazy, I hate to have to restart the phone every time I get in and out of the car just because the bluetooth wont sync. That being said, I have another clue into the issue. Today I was using the bluetooth in the car while on a phone call and transitioned to my Jawbone Icon when I exited the car flawlessly. I turned off the car, turned on Jawbone (so there wouldn't be a conflict of the Jawbone trying to connect to the phone while it was still connected to the car) Immediately the Jawbone connected and I was able to carry on with the conversation. I was really happy about this. However, when I was done with my phone call I turned off the Bluetooth and turned off the Jawbone. About an hour later I received a video through Whatsapp and when I played it there was no volume. When I pressed the volume button on the phone the volume bar had the Bluetooth symbol!!! The Bluetooth had been off for quite a while now and there where no Bluetoth devices present.
Hopefully this gives some insight into this issue that will help resolve it. Thank you very much!
I have also tried the soft reset and the issue persists.
HTC One M9 Not Rooted
Android 6.0
Patch Lvl Dec 1, 2016
Sense 7.0
Software # 3.37.605.19

This is currently happening to me too. No fix yet. I tried this on other bluetooth devices that are hands-free capable like my portable speaker, and the same issue occurs.
HTC One M9
Android Revolution HD 20.0
Android 6.0
Sense 7.0
S-off

I am having the same issue
HTC One m9
Viperonem9 5.1.0
I have tried wiping / reflashing and still haven't resloved the issue.
this is super annoying I hope someone finds a fix soon

The issue is randomically annoying me too but , as I said few time ago, fortunately I am fixing always doing a restart
Inviato dal mio HTC One M9 utilizzando Tapatalk

I have recently had this problem on my stock ROM HTC 10. The HTC Australia website online chat actually gave me a solution which worked (!)
Settings > Apps > ... (menu) > Show system > Bluetooth Share > Storage > Clear Data

New findings on my phone.
I have an M9, rooted, unlocked and s-off. It has a stock ROM. I have had this issue for a while now. I don't know when or how it started. Everything used to apparently work fine. Could have been some update or an app I added at some point in time that possibly we all share. I had been restarting the phone as well to get the "phone audio" to work. That became excruciatingly tedious. I did find that, on my phone at least, placing the phone in airplane mode, waiting a moment for that to kick in, then starting up the Bluetooth, brought it up with "phone audio" checked. Then I would just turn airplane mode off.
Still a ridiculous way of getting it to work correctly. However, if this technique works for others as well, then I am thinking that airplane mode is disabling a service or something that is keeping it from connecting correctly. I will be looking into this as I hope some more savvy folks will be as well. If someone does figure it out, please share.
---------- Post added at 11:24 AM ---------- Previous post was at 10:30 AM ----------
I found another thing that might be causing the issue by reading other forums. I made the adjustment on my phone this morning and I believe it to be working at this time. (For now anyway). I think it might be related to location services accuracy settings. There are a couple of ways to get there. In Bluetooth settings when the Bluetooth is off, you might see a link to it on the initial Bluetooth page. Otherwise, I found them under, Settings/Location. I have my mode set to "Battery Saving". But under the triple dot should be Scanning. Here I turned off Bluetooth scanning and things seem to be doing okay thus far. Just seems like it takes a few seconds longer to connect to my devices. However, so far, no issues. I may be speaking too soon. If I find it didn't work, I will correct myself in another post.
Best Regards,
Lyndon

Same problem. Either after using my Fiat Car bluetooth system, or after my BLT bluetooth headset, my Phone audio stops and I have to restart my phone.
On my bluteooth headset I only use the "media" audio.
I am using a Samung galaxy 3 watch also.
Huib

Thank you!
[/COLOR]I found another thing that might be causing the issue by reading other forums. I made the adjustment on my phone this morning and I believe it to be working at this time. (For now anyway). I think it might be related to location services accuracy settings. There are a couple of ways to get there. In Bluetooth settings when the Bluetooth is off, you might see a link to it on the initial Bluetooth page. Otherwise, I found them under, Settings/Location. I have my mode set to "Battery Saving". But under the triple dot should be Scanning. Here I turned off Bluetooth scanning and things seem to be doing okay thus far. Just seems like it takes a few seconds longer to connect to my devices. However, so far, no issues. I may be speaking too soon. If I find it didn't work, I will correct myself in another post.
Best Regards,
Lyndon[/QUOTE]
Thanks - I believe this has fixed the issue for me!
Brett

Late post, but just ran into the same problem with my One M8 with final Viper ROM and my newly installed Pioneer BT head unit. Turning off BT scanning on the M8 worked for me as well.

Bluetooth audio and or media check boxes can't be checked
I was able to resolve the issue on my HTC One M9 by turning WiFi scanning and Bluetooth scanning off, updating the Bluetooth checkboxes for audio and media (both of which were unchecked and wouldn't allow me to check them), and turning the scanning back on.

Does Oreo update fix all these issues ?

I got the phone on launch day from Three store. I've already had 3 replacements in store and got a 4th one RMA'd from Razer.
Dont know if its worth waiting for this update. Some people say its fixed most issues some say it hasn't.
Currently i get that auto screen dimming when gaming or on a app for like 5 minutes or so. Very frustrating since the screen is not so bright anyway and it goes down so much, I literally cannot see the screen content when I am outside.
On top of that I have this Bluetooth issue when I connect to a device, either car stereo or any device literally.. It connects and says its connected/paired successfully but when I play something, it plays from the phone speakers.
The only fix to this is I need to go back and delete the paired connection. go to app settings and delete Bluetooth share and Bluetooth midi service app data, restart phone, pair again.
If these two things are not fixed. I've got no more patience left, I'm just going to sell the phone.
Great idea of a phone it is with the loud speakers and 120Hz screen but software has been the worst I've used on a phone by far.
Any info from you guys regarding all this ?

The screen dimming while gaming issue happened to me once, but I was just covering the light sensor with my finger, so I just fliped the phone and never happened again

Well, sincerely I have been with this device for 1 day, I will see if it brings problems, although for now I have not found an anomaly.

alexaraz14 said:
I got the phone on launch day from Three store. I've already had 3 replacements in store and got a 4th one RMA'd from Razer.
Dont know if its worth waiting for this update. Some people say its fixed most issues some say it hasn't.
Currently i get that auto screen dimming when gaming or on a app for like 5 minutes or so. Very frustrating since the screen is not so bright anyway and it goes down so much, I literally cannot see the screen content when I am outside.
On top of that I have this Bluetooth issue when I connect to a device, either car stereo or any device literally.. It connects and says its connected/paired successfully but when I play something, it plays from the phone speakers.
The only fix to this is I need to go back and delete the paired connection. go to app settings and delete Bluetooth share and Bluetooth midi service app data, restart phone, pair again.
If these two things are not fixed. I've got no more patience left, I'm just going to sell the phone.
Great idea of a phone it is with the loud speakers and 120Hz screen but software has been the worst I've used on a phone by far.
Any info from you guys regarding all this ?
Click to expand...
Click to collapse
I haven't had those problems, but clicking the down arrow on the mobile data quick settings crashes, every so often my phone freezes and reboots (though less than Nougat), and there's the multitouch bug which gets fixed in the May security patch (which as far as i know is not out yet).

alexaraz14 said:
I got the phone on launch day from Three store. I've already had 3 replacements in store and got a 4th one RMA'd from Razer.
Dont know if its worth waiting for this update. Some people say its fixed most issues some say it hasn't.
Currently i get that auto screen dimming when gaming or on a app for like 5 minutes or so. Very frustrating since the screen is not so bright anyway and it goes down so much, I literally cannot see the screen content when I am outside.
On top of that I have this Bluetooth issue when I connect to a device, either car stereo or any device literally.. It connects and says its connected/paired successfully but when I play something, it plays from the phone speakers.
The only fix to this is I need to go back and delete the paired connection. go to app settings and delete Bluetooth share and Bluetooth midi service app data, restart phone, pair again.
If these two things are not fixed. I've got no more patience left, I'm just going to sell the phone.
Great idea of a phone it is with the loud speakers and 120Hz screen but software has been the worst I've used on a phone by far.
Any info from you guys regarding all this ?
Click to expand...
Click to collapse
The Bluetooth problem may be a problem with your cars radio and not the phone. I have a 2012 Scion TC and and tried connecting my Razer Phone, HTC 10 and an iPhone 8 and they all had similar connectivity issues where audio was just being routed through the phone.

waiflih said:
The screen dimming while gaming issue happened to me once, but I was just covering the light sensor with my finger, so I just fliped the phone and never happened again
Click to expand...
Click to collapse
The issue itself is nothing to do with covering the light sensor. I've read on here and on Razer Insider forum that it is heat/power related and that lowers the screen brightness because it consumes too much power. A lot of people get this problem and a lot dont know about it too.
ThatGuy94 said:
The Bluetooth problem may be a problem with your cars radio and not the phone. I have a 2012 Scion TC and and tried connecting my Razer Phone, HTC 10 and an iPhone 8 and they all had similar connectivity issues where audio was just being routed through the phone.
Click to expand...
Click to collapse
Its not my car radio. I've tried on 3 different car radio's and a Bluetooth portable speaker, I get this problem with literally every device i connect to. I still have not had a fix or a solution. Only thing Razer suggests every time is a factory reset which did not change anything.

This thing on max settings according to Ampere is pulling nearly 1.5amps from the battery with brightness at full and all settings maxed
Sent from my Phone using Tapatalk

Bluetooth disconnections and unpairing driving me to distraction

My issue seems to be different from others' as mine isn't just bluetooth losing its connection - it actually unpairs.
In my car (it has an Android Auto compatible infotainment system) it works fine for ages then fails to connect all of a sudden. Then after a while a message pops up on the car's screen saying "bluetooth pairing successful". The phone then asks me for contact sharing permissions. Of course it screws up the smart unlock feature as a result forcing me to set it up again.
On my Huawei watch 2 sport it loses connection and so the wear os app says the watch is disconnected. Bluetooth settings show the watch to be invisible and, as a result, smart unlock gets unconfigured and I have to set it up again. The watch battery discharges very quickly - probably constantly searching for the phone.
I reboot of both devices seems to fix it, for a while.
This is all since the Pie official update.
Does anyone have any fixes please?

gadgetgaz said:
My issue seems to be different from others' as mine isn't just bluetooth losing its connection - it actually unpairs.
In my car (it has an Android Auto compatible infotainment system) it works fine for ages then fails to connect all of a sudden. Then after a while a message pops up on the car's screen saying "bluetooth pairing successful". The phone then asks me for contact sharing permissions. Of course it screws up the smart unlock feature as a result forcing me to set it up again.
On my Huawei watch 2 sport it loses connection and so the wear os app says the watch is disconnected. Bluetooth settings show the watch to be invisible and, as a result, smart unlock gets unconfigured and I have to set it up again. The watch battery discharges very quickly - probably constantly searching for the phone.
I reboot of both devices seems to fix it, for a while.
This is all since the Pie official update.
Does anyone have any fixes please?
Click to expand...
Click to collapse
No fixes but same problems here

I'm having the same issue also very frequently with WiFi dropping all the time. These two reasons are linked from what I been told. Google telling me to RMA. The pain of that

Mine has done this with my Gear S3 watch since I first got the phone a few months ago, it had me seriously considering returning it for a while. Sometimes it would just disconnect from the bluetooth, but often it would unpair causing me to have to go through the whole set up process again. It did this on Android O, various DP builds of P but so far (touch wood) has been good with the latest version of the Samsung software and Android P.

I'm having the same issues as well and currently searching for answers.