Signal is ok but no mobile data - Moto Z Play Questions & Answers

Hey everyone, I just got a used Moto Z Play which I unlocked bootloader and rooted, the thing is that I didnt realize I didnt have any mobile data, even if I get perfect signal and can mak calls and send sms, I already triple checked the APN settings and they seem ok according to multiple websites, my carrier is Telcel, the phone was bought originally in ATT but it was unlocked, so I come to ask if any of you has had a similar problem, the sim card is not the problem because it works perfectly fine in my Oneplus 3, any ideas?
Thanks in advance.

Yes, I had no data once rooted. Ended up reflashing everything to stock. My experience hasn't been typical.

Related

Can't find network, no data, WiFi works fine though.

Got this phone with the problem already, I installed a custom ROM hoping that would fix it but still doesn't work.
Cannot find network, though it is showing 3 bars?
Can't make calls, can't use data.
WiFi works just fine.
EDIT: Should probablly give some more info:
T-Mobile model
ROM: CleanROM A.C.E.
SIM card works fine in my other phone.
EDIT2: Ok so after more fiddling I got it to pick up a signal from AT&T with the "Find Network" search. I'm thinking this has been locked to AT&T and I just need to flash back to a stock ROM and unlock it, thoughts?
I know I get T-Mobile signal at my house my other phone picks it up just fine and I'm using the same exact SIM in both.
epicelite said:
Got this phone with the problem already, I installed a custom ROM hoping that would fix it but still doesn't work.
Cannot find network, though it is showing 3 bars?
Can't make calls, can't use data.
WiFi works just fine.
EDIT: Should probablly give some more info:
T-Mobile model
ROM: CleanROM A.C.E.
SIM card works fine in my other phone.
EDIT2: Ok so after more fiddling I got it to pick up a signal from AT&T with the "Find Network" search. I'm thinking this has been locked to AT&T and I just need to flash back to a stock ROM and unlock it, thoughts?
I know I get T-Mobile signal at my house my other phone picks it up just fine and I'm using the same exact SIM in both.
Click to expand...
Click to collapse
Maybe someone has flashed a wrong modem/rom on the phone so it ruined everything..
You said it's T-Mobile phone.. I guess it's gotta be locked to t-mobile..
I would suggest to post this on T-Mobile Note 2 forum.. They would know a way to solve your problem.. This forum is for international note 2..
Sent from my GT-N7100
epicelite said:
Got this phone with the problem already, I installed a custom ROM hoping that would fix it but still doesn't work.
Cannot find network, though it is showing 3 bars?
Can't make calls, can't use data.
WiFi works just fine.
EDIT: Should probablly give some more info:
T-Mobile model
ROM: CleanROM A.C.E.
SIM card works fine in my other phone.
EDIT2: Ok so after more fiddling I got it to pick up a signal from AT&T with the "Find Network" search. I'm thinking this has been locked to AT&T and I just need to flash back to a stock ROM and unlock it, thoughts?
I know I get T-Mobile signal at my house my other phone picks it up just fine and I'm using the same exact SIM in both.
Click to expand...
Click to collapse
*#06 etc to get your imei display on the phone. Check imei matches with imei number underneath the battery. If they match and apeears to be valid you may have a locked or blacklisted phone. Blacklisted means its imei blocked nationally due to fraud such as lost stolen and insurance replacement provided etc.
Good luck
Sent from my GT-N7100 using xda app-developers app

Sim unlocked, can't use phone on same network

Hi,
I recently went to India and thought it would be cheaper there to get my note 2 unlocked but, the person who tried unlocking my device got mad at me as my phone was rooted. He said, everyone wants to be a developer nowadays and thus it made his job harder. He asked me the model number of my phone as it shows GT-N7105 because I have DN3 v 5.2 installed but it is actually sgh-i317m from Telus in Canada. He gave up and said he was unable to do it. After coming back home, my original sim that I have been using in the same phone, does not work anymore. There is no network. My wife's sim card, which is from another provider, works now though it never did before. I though there could be something wrong with my sim card so I tried it in an old phone and it works perfectly in it. What would you suggest, I should do to try and resolve this problem? I am thinking of erasing everything from my phone and factory resetting it. Eagerly waiting for your expert suggestions!
Just to add: I chose factory reset option from under the settings menu and wiped all my data but it still does not work with my sim. I also, went under the available networks settings, chose the option to search networks and then selected mine (telus) but it say's no service (telus) not available. There is another message in the notification bar, which reads "data roaming: You have lost data connectivity because you left your home network with data roaming turned off". I am not sure if that tells you something related to my problem but I though I should mention that as well.

LG G3 (D858HK) MMS not working in Australia

Howdy,
I can't send or receive MMS on my LG-D858HK. Everything else is working and I'm with Virgin Mobile (Australia).
*Confirmed all mobile settings are correct; I visited the Virgin Mobile store twice for this.
*MMS works if I put my sim card in another phone - tested it with Samsung Galaxy S3 and Sony Xperia Z.
*Signal strength is good, 4 bars on 3G network.
*Have tried factory reset.
*Firmware/Apps are up to date.
*I'm locked to Asian regions in some stock apps.
*On the lock-screen it says "No Sim Card, No Signal", but still works.
What should I do? If I want to install a different firmware/ROM, which one do you suggest (I don't care if my secondary sim card slot is disabled)?
Thank you for your help.
hebel88 said:
Howdy,
I can't send or receive MMS on my LG-D858HK. Everything else is working and I'm with Virgin Mobile (Australia).
*Confirmed all mobile settings are correct; I visited the Virgin Mobile store twice for this.
*MMS works if I put my sim card in another phone - tested it with Samsung Galaxy S3 and Sony Xperia Z.
*Signal strength is good, 4 bars on 3G network.
*Have tried factory reset.
*Firmware/Apps are up to date.
*I'm locked to Asian regions in some stock apps.
*On the lock-screen it says "No Sim Card, No Signal", but still works.
What should I do? If I want to install a different firmware/ROM, which one do you suggest (I don't care if my secondary sim card slot is disabled)?
Thank you for your help.
Click to expand...
Click to collapse
What network are you trying to run it on?
I'm running on the Optus network atm. I was on VirginInternet previously, same result.
hebel88 said:
I'm running on the Optus network atm. I was on VirginInternet previously, same result.
Click to expand...
Click to collapse
And youve made sure the APNs have been properly setup?
I know for my G3 i had to manually add the APN
Yep, I had to enter them manually as well, following the instruction on the Virgin site. I went to the Virgin store yesterday afternoon, the guy checked all the settings (including APN) for me. The guy at the store couldn't figure it out, so he suggested I might want to look online for a different firmware/custom rom.
ty
ss of my apn settings.
hebel88 said:
ss of my apn settings.
Click to expand...
Click to collapse
So what does it say when you try to send a MMS to yourself?
It would be stuck trying to download the mms. It's the same if I try to send mms from my g3, it would stuck on "Sending...".
I fixed it! I switched back to the stock sms app and everything worked like it should. Google's Messenger app is having issues with MMS.
Thank you for your help itsbighead, it's very appreciated.

Nexus 5X Xfinity Mobile (Verizon) only data works

So I had a LG X charge and I swapped the sim to my Nexus 5X the first time I did it everything worked great I was able to make calls and send SMS, a few months later (now) after i did a factory reset on my Nexus 5X, i put the sim card in it and only data works can't make calls or send SMS, I think when I first tried it and it worked I was on Oreo 8.0 and now I'm on 8.1 which shouldn't nake a difference.
What am I doing wrong or what should I try?
Unfortunately, xfinity doesn't officially support the phone, but if it worked before it should work again unless something changed in 8.1
You're right, os shouldn't matter. It might be phone apn settings. Does the sim still work in the Charge or any other Verizon phone?
This was posted on Xfinity Forums:
burritofury New Poster
‎06-15-2018 03:25 PM
Re: Successful Android BYOD?? Please Post
This is a little old now. But I wanted to point out that what I did was make sure my Samsung Galaxy S8+ was unlocked through the AT&T process. Once I received confirmation and a code to unlock my phone. I installed the Comcast xfinity sim card. Then I did a full reset of the phone. The phone went through the process then it rebooted again with a message saying the carrier network settings had changed. After the reboot, the phone came back on all set up and ready to use on the xfinity network.
Hope this helps someone.
Yes, sim works fine in the LG charge X, I checked the APN, only thing I see different is there is a username and a password on the charge, other than that it's all the same, besides the name is Verizon on the 5x and Xfinity mobile on the charge.
Do you know what generally means when you can only use data and can't make calls and send SMS?

Calls and texts not working.

Hello everyone,
I'm having a bizarre problem that no one can seem to fix. I have an unlocked AT&T branded Note 10+. I used it on my preferred service, MetroPCS.
A couple of weeks ago it stopped receiving or allowing me to make calls. The signal showed full bars and everything else worked fine. After attempting to fix it and failing I switched providers and went to Verizon.
Bizarrely, my phone will not work on prepaid vzw but did work on a post paid so I signed up. Everything phone related worked. It was however very expensive.
Seeing my phone work on a network made me think my phone wasn't the issue so I went back to my preferred network.
Now the situation is this: With a metro sim inserted I show 4G LTE icon but no bars, instead it's just a circle with a line thru it. In this state I have full data but now calls and texts don't work. When I try to make a call the 4G icon disappears and full signal bars replace the circle with the line.
I tried metro tech support, they are no help at all. So I called Samsung. They informed me that my device is still locked. That can't be true as I've used it on two networks that weren't AT&T. However, rather than writing them off I went back to VZW and had a worker insert his sim into my phone and it worked flawlessly, just reassuring me that my device is unlocked.
This device, other than being unlocked is unmodified and had been used in a 100% stock state. Is there anyone here who can please direct me to a solution for this issue?
Edit: I have tried switching to new metro sim cards. Reset my apns and network settings. I even tried a full factory reset.
kingnarkissos said:
Hello everyone,
I'm having a bizarre problem that no one can seem to fix. I have an unlocked AT&T branded Note 10+. I used it on my preferred service, MetroPCS.
A couple of weeks ago it stopped receiving or allowing me to make calls. The signal showed full bars and everything else worked fine. After attempting to fix it and failing I switched providers and went to Verizon.
Bizarrely, my phone will not work on prepaid vzw but did work on a post paid so I signed up. Everything phone related worked. It was however very expensive.
Seeing my phone work on a network made me think my phone wasn't the issue so I went back to my preferred network.
Now the situation is this: With a metro sim inserted I show 4G LTE icon but no bars, instead it's just a circle with a line thru it. In this state I have full data but now calls and texts don't work. When I try to make a call the 4G icon disappears and full signal bars replace the circle with the line.
I tried metro tech support, they are no help at all. So I called Samsung. They informed me that my device is still locked. That can't be true as I've used it on two networks that weren't AT&T. However, rather than writing them off I went back to VZW and had a worker insert his sim into my phone and it worked flawlessly, just reassuring me that my device is unlocked.
This device, other than being unlocked is unmodified and had been used in a 100% stock state. Is there anyone here who can please direct me to a solution for this issue?
Click to expand...
Click to collapse
You just proved either the SIM or the account is the issue.
Sent from my SM-N976V using Tapatalk
I would agree. I should've included that I have tried 3 new metro sim cards, with the same result.
However, please tell me more about how this could be an account issue? Because that could lead me down a path to a resolution. Thank you

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