Any other verizon Htc ones having the purple/red low light issues? I just received mine yesterday and after about 10 seconds in the camera it will start to turn red or purple in low light. The first shot is usually ok but after that it gets really bad. Is there a consensus this is a hardware issue and not software related?
xjakeryanx said:
Any other verizon Htc ones having the purple/red low light issues? I just received mine yesterday and after about 10 seconds in the camera it will start to turn red or purple in low light. The first shot is usually ok but after that it gets really bad. Is there a consensus this is a hardware issue and not software related?
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Is it the screen itself (while in the camera viewer) that's turning purple / red? And are we talking low enough light where it requires the flash? I'm curious if the shots you're taking while it's doing this are flashing or not - and the ones that are really bad, what's bad about them? Not focusing on anything?
I know exactly what you're talking about and it happens to me too. I found that changing the ISO to 100 alleviates the issue a bit, but its still there. I found a HUGE thread on this a week ago:
http://forum.xda-developers.com/showthread.php?p=42400071
It seems it definitely gets worse when the phone is hot. I noticed this problem REALLY bad when I was trying to take pics while the phone was charging. It seemed to be better the next day though. I will try it again tonight.
My dad actually got an HTC One today as well so it was perfect to compare the camera. His camera doesn't seem to have the same problem ours do. I took pictures in similar lighting and his didn't depict any of the red/blue tint that I would get sometimes . Kinda bummed out. I'm afraid of returning it and then getting one that is even worse or getting dead pixels. Not to mention that you can no longer root/unlock at this point. Using flash will always fix the issue, but I don't think I want to resort to that.
No idea what to do.
Here is a picture to give you an idea how bad it is. When the flash is on it doesn't look like that but it's really out of focus. Even when I turn the iso to 100 it still looks the same. I to am worried about replacing it and getting one with worse issues. I'm thinking about going the moto x route with all the issues these phones seem to have.
xjakeryanx said:
Here is a picture to give you an idea how bad it is. When the flash is on it doesn't look like that but it's really out of focus. Even when I turn the iso to 100 it still looks the same. I to am worried about replacing it and getting one with worse issues. I'm thinking about going the moto x route with all the issues these phones seem to have.
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I would imagine those scenarios are a small percentage of the time right? I'm not saying they're not noteworthy, but don't go with the Moto X just on camera alone. I tried out a Droid Maxx and the One's camera runs circles around it. That said, my one complaint with the One is that it can't handle situation's like you're describing - the uber-low-light scenarios that really need a flash. The problem is it doesn't light up the flash when it's trying to focus, and therefore can't focus because it can't see anything to focus on, and the flash shots will, a lot of times, end up blurry. The non-flash shots are pointless in that low amount of light, purple/reddish hue or not. .
My phone is about 4 weeks old now. Last week I noticed that sometimes, powering the screen on shows some light pink/grey horizontal lines. This is in standard portrait mode.
They are more obvious in medium to bright light and eventually go away after another screen off/on.
I'm using the standard HTC ROM (Sense 5.0, Android 4.2.2).
Would this be a hardware issue?
Thanks!
huitz said:
My phone is about 4 weeks old now. Last week I noticed that sometimes, powering the screen on shows some light pink/grey horizontal lines. This is in standard portrait mode.
They are more obvious in medium to bright light and eventually go away after another screen off/on.
I'm using the standard HTC ROM (Sense 5.0, Android 4.2.2).
Would this be a hardware issue?
Thanks!
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Sounds like hardware. I knew someone with a Thunderbolt with a similar issue. Next time you see it, don't turn your screen off, but lighly push on the screen in different areas and see if it makes it better (or worse). This may have happened (if its hardware related) due to too much pressure being put on the screen accidentally, perhaps while in your pocket or something.
peteschlabar said:
Sounds like hardware. I knew someone with a Thunderbolt with a similar issue. Next time you see it, don't turn your screen off, but lighly push on the screen in different areas and see if it makes it better (or worse). This may have happened (if its hardware related) due to too much pressure being put on the screen accidentally, perhaps while in your pocket or something.
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I did notice the lines again and tried pressing on the screen but nothing changed from what I could tell.
I ended up contacting HTC support and was recommended a 'Dead Pixel' app. Except they didn't specify which one. There's tons on the market and some claim to fix dead pixels. Not sure how true that is or that I even have that problem. Anyone know if those apps work?
Also, they recommended doing a factory reset. Not sure how that would help but I'm willing to give it a shot if there's no other ideas.
I'm not familiar with the apps either, a factory reset would help rule out a software related issue, and is probably the first thing that Verizon would do.
Sent from my M7 using the xda app
Hello
My Note 4 gets pretty hot when using camera (either when camera is just on, taking just low as 3,4 pictures or using viber, Skype or tango). Phone becomes hot in back by camera and screen area itself. Once camera goes off everything it's back to normal in a minute. Does anyone else is experiencing something like this? I asked this on another thread but this way question might get more attention and more answers.
I just realized next: when I turn the camera on and put phone next to my ear there is something like static sound coming from speaker. As aoon I exit camera, that sound is gone... Can someone try this?
Thanks!
Wow... OK. Did anyone at least try to test for this sound and press home button while holding phone by the ear?
Update:
I just got of the phone with Best Buy and they confirmed couple cases of Note 4's overheating as well. Well, at least I am not the only one...
erik077 said:
Hello
My Note 4 gets pretty hot when using camera (either when camera is just on, taking just low as 3,4 pictures or using viber, Skype or tango). Phone becomes hot in back by camera and screen area itself. Once camera goes off everything it's back to normal in a minute. Does anyone else is experiencing something like this? I asked this on another thread but this way question might get more attention and more answers.
I just realized next: when I turn the camera on and put phone next to my ear there is something like static sound coming from speaker. As aoon I exit camera, that sound is gone... Can someone try this?
Thanks!
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Click to collapse
Hi there,
I have exactly the same problem. After open the camera and take few pictures the phone back and especially phone screen will be very hot. As soon as shutdown the camera and keep phone not used about 10 minutes the phone returns to normal. I was looking for the advice how to solve this problem but so far could not find any answer. if you have any good solution please post here for reference. Thanks
coming from the htc m7, im not used to my photos being post processed on the fly. i didnt know the first set of photos i took with the note 4 it was processing filter effects on my face which leaves me nice and smooth looking.
so im thinking all that extra cpu power during camera use for on the fly post processing could be heating your phone up.
maybe scrounge around the settings and try to turn all that off??
mine doesnt overheat, the screen does get brighter when using the camera as with most phones ive used which ive always thought was on purpose when using indoors and outside.
kieuminhvn said:
Hi there,
I have exactly the same problem. After open the camera and take few pictures the phone back and especially phone screen will be very hot. As soon as shutdown the camera and keep phone not used about 10 minutes the phone returns to normal. I was looking for the advice how to solve this problem but so far could not find any answer. if you have any good solution please post here for reference. Thanks
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Don't have solution, I returned that Note 4 and got another one.
Ok I have noticed my Note 4 can take the LONGEST time to focus. I mean over a minute sometimes. The only settings I have on is HDR and have video set to record in full HD. Is this normal for the Note 4? Just curious as I am coming up on 30 days and if its got a camera issue I can exchange it at ATT.
Normal !
Lots of people having that issue, me included. I just choose to live with it.
One thing to make it focus properly is pointing it up and tap the screen, then it would focus normal (macro or not).
Hopefully it would be fixed in Lolipop.
Attempted to fix
Hello, I recently got the Note 4 myself about a month ago too. Since I purchased it from Best Buy, I thought I had 30 days to exchange it once I noticed and endured the camera issue. I waited too long. However if you go to the Samsung Repair Center and tell them your issue with your camera they will fix it. However, when they attempted to fix it, they ended up frying my motherboard and I had to wait 3-4 days while they received a new motherboard. Afterward though, everything works perfectly and its instantly focusing. The frying motherboard is probably independent of the camera so its a gamble if you want to risk it, make sure you back up all your data and go as soon as early as possible since all the Samsung Repair Centers get busy fast.
Google: "Samsung Repair Center Locations" and pick, I cannot post links as I just made an account to post this.
This is NOT normal. It should focus right away. The Note 4 is one of the first phones to have moving parts in the lens, and Optical Image Stabilizer (OIS). Apparently there is a problem with it sticking due to many factors, I'm guessing most of it is from shipping since there is no padding in the boxes. Once you load your camera app and it doesnt focus, try slapping the side of the phone, if it focuses then, return it. I had 2 replaced due to this issue. If you can return within your return period, do it. Everyone else can just do a warranty replacement.
I am having the same issue, but am able to correct it relatively quickly by rotating to potrait or landscape depending. Not quick enough for those "moments" necessitating instant response time though.
bluetoothless said:
I am having the same issue, but am able to correct it relatively quickly by rotating to potrait or landscape depending. Not quick enough for those "moments" necessitating instant response time though.
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Thanks for the info. For the moment, this works.
bluetoothless said:
I am having the same issue, but am able to correct it relatively quickly by rotating to potrait or landscape depending. Not quick enough for those "moments" necessitating instant response time though.
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That does seem to help me also, at least its faster. Thanks for the tip!!
jpinks said:
Ok I have noticed my Note 4 can take the LONGEST time to focus. I mean over a minute sometimes. The only settings I have on is HDR and have video set to record in full HD. Is this normal for the Note 4? Just curious as I am coming up on 30 days and if its got a camera issue I can exchange it at ATT.
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Click to collapse
I am using two phones - one personal (Note 4) and the new BlackBerry Passport for work. I do notice that Note 4 is pretty slow with focusing. The darker it gets the longer it takes to focus. I think it is pretty normal. Just the software is like that.
Happens when you're in auto night mode. To disable just set your ISO
Sent from my SAMSUNG-SM-N910A
greekunit690 said:
Happens when you're in auto night mode. To disable just set your ISO
Sent from my SAMSUNG-SM-N910A
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Nice thanks for the info. I couldn't understand why my note 2 took night pics so much faster. Now that I set the iso to 100 it works fast. What iso are you setting your to?
Sent from my SAMSUNG-SM-N910A using xda premium
borijess said:
Nice thanks for the info. I couldn't understand why my note 2 took night pics so much faster. Now that I set the iso to 100 it works fast. What iso are you setting your to?
Sent from my SAMSUNG-SM-N910A using xda premium
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Depends on the lighting. If it's dark I set it a bit higher (600 to 800)... Bright out I set it to 100 or 200. I also really like camera fv-5. Try it out if you want an amazing picture experience
Sent from my SAMSUNG-SM-N910A
Thanks for all the tips!! I will be trying them!!
When I first got my Tmobile note 4, camera focused really fast, in a split of a second. Then one day, it suddenly slowed down to several seconds being unable to focus at all every time it started, sometimes up to 10 seconds. I had to tap it, shake it, or rotate it, then it starts to focus.
Today, I tried to reboot into safe mode to see if there's any downloaded app that might be the culprit, and no improvement at all. I started to disable pre-loaded apps, turning off GPS didn't help. But when I disabled/turned off S Health, the camera focused almost immediately just like new. Camera on and off, tested repeatedly, it worked very quick and smoothly. Afterwards, I turned on S Health again, seems the camera keeps working normally. Under low light, I do have to tap the focus ring one or two times to make it focus properly.
My testing results are when S Health is completely disabled, the camera focuses super fast. When S Health is turned on again, it slows slightly by maybe half to one second. I vaguely remember the focusing issue happened sometime after I turned on S Health. I suspect it'll slow down again after S Health has been running for a couple weeks. I'll keep an eye on it.
Maybe S Health keeps holding on some sensors until camera app asks for them, which may take a few seconds. S Health does slow down steadily when more and more data are accumulated. But at this point, I can't say for sure that S Health is the real problem. YMMV.
hz-zh said:
My testing results are when S Health is completely disabled, the camera focuses super fast. When S Health is turned on again, it slows slightly by maybe half to one second. I vaguely remember the focusing issue happened sometime after I turned on S Health. I suspect it'll slow down again after S Health has been running for a couple weeks. I'll keep an eye on it.
Maybe S Health keeps holding on some sensors until camera app asks for them, which may take a few seconds. S Health does slow down steadily when more and more data are accumulated. But at this point, I can't say for sure that S Health is the real problem. YMMV.
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It helps.
Thanks
I think I should write a follow-up on this issue.
My previous method of turning off/on S Health worked only temporarily, unfortunately. After a few days, auto focus problem came back again. Basically the symptom is like this: leave the phone sitting on desk for a while, say 10+ minutes to half an hour, the camera app has focus issue that needs 10-20 seconds to start auto-focus, like something suddenly wakes up. When camera app is opened/closed several times in a row non-stop, there's no auto-focus problem.
Also tried the method of modifying /system/build.prop file, didn't work.
Eventually what worked for me is this: my phone has wallet cover, so I tried the method someone suggested, slapping the top back part of the phone against my palm. It took me three tries, once a day slapping 10-20 times. I thought it'll never work in the first two days, but still tried the method. The 3rd day, it suddenly worked. Now the phone auto-focuses properly.
However, there's one issue, initially the phone takes picture just like +1ev is set when the setting is actually at zero, and range of view showing on screen is like shrinking by about 5% on both sides. To take normal pictures, had to manually set to -1ev. What I did next is doing the opposite, slapping the top glass/screen part of the phone against my palm. It took several rounds of back & forth slapping, loosing fast auto-focus then getting it back, etc. Now it looks like it's only at +0.5ev, which is acceptable, photos are slightly brighter than normal. Most probably picture size is also back to original.
So my feeling is maybe there is a hardware defect with Note 4's camera module. Right now, I'm ok with it. But the final solution is probably buying a new camera module and replace it. If you're handy enough, that's not a bad idea. There're youtube videos showing how to replace, but I'd prefer not peeling off the screen from main board. Comments on videos showed how-to not taking off screen when replacing camera.
I have same issue with camera. Since getting the phone it's been so slow.
I finally just found that tapping the screen pretty hard right about where the camera is located jolts it enough to focus quickly.
Sent from my SAMSUNG-SM-N910A using XDA Free mobile app
I've had the same issue with the camera, it was pretty fast when I first got the phone and it slowed down over time.
Recently I accidentally dropped the phone as it slipped from my hand and the issue seemed to have gone away for good (knock on wood).
My brand new Note 4 (back in November, I think?) couldn't focus close up (& keep it), was slow to gain focus at all, and made me despise the camera. Had to use the warranty service to replace it (didn't get it at a corporate store --got it at an authorized retailer-- and the one I got worked a thousand times better. You have a hardware defect. I found people in the T-Mobile forums I think back then having similar problems. Nobody ever found a "fix" outside replacing the camera or the phone.
Sent from my SAMSUNG-SM-N910A using XDA Free mobile app
keithfrombm said:
My brand new Note 4 (back in November, I think?) couldn't focus close up (& keep it), was slow to gain focus at all, and made me despise the camera. Had to use the warranty service to replace it (didn't get it at a corporate store --got it at an authorized retailer-- and the one I got worked a thousand times better. You have a hardware defect. I found people in the T-Mobile forums I think back then having similar problems. Nobody ever found a "fix" outside replacing the camera or the phone.
Sent from my SAMSUNG-SM-N910A using XDA Free mobile app
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I had same problem with my note edge, I replace camera module and for last 3 days so fare so good. I think this is hardware problem since I had to shake or tap phone to get my focus to work.
Sent from my SAMSUNG-SM-N915A using XDA Premium HD app
keithfrombm said:
Nobody ever found a "fix" outside replacing the camera or the phone.
Sent from my SAMSUNG-SM-N910A using XDA Free mobile app
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You're right, the HW is defective. Eventually I bought a new rear camera, and replaced by myself. Easy fix. Worked like a charm, focused in a split second again.