Develop Bugs

Do not buy your phone from handtec!!!

I'd like to warn anyone who is considering purchasing their Galaxy Nexus from Handtec to think twice! Handtec does their business in a VERY unprofessional manner and it may impact you receiving the device you paid for as a result. I pre-ordered a Galaxy Nexus with them on 11-18 in the morning. A few hours later I received an email from them stating " Thank you for your purchase with Handtec..
This email is to notify you that your order has passed all security checks.
Your order is ready to be processed according to your selected delivery options and subject to stock availability.
Once your order is shipped you should receive tracking via email.
Please keep your order number safe for future reference to your purchase."
I later found out that in order to get information from them you have to constantly check their blog site because they don't update their official site with up to date information regarding their products, and even worse THEY DON'T COMMUNICATE INFORMATION REGARDING CHANGES IN PRODUCTS TO THOSE THAT ARE AWAITING THEIR ORDERS! What happened is that due to a bug that effects some Galaxy Nexus devices, HANDTEC STOPPED SHIPPING PHONES OUT unbeknownst to me. They also state on their blog that if you want to still receive your phone, that you have to email them and let them know. Well how the hell am I supposed to know to email you to let you know that I still want my phone IF YOU NEVER CONTACTED ME TO LET ME KNOW I NEED TO DO THAT?!!! I don't check your blog every single day! Ironically enough, I had a live chat with them this morning after checking their blog to confirm that they were indeed shipping. At the time that I checked their blog this morning it simply stated they were shipping devices. I contacted handtec to request that they ensure that my device would be shipped out today. Well apparently later on in the day they updated the blog to state they aren't shipping out anymore unless you email them to request it. Well...SINCE THEY NEVER CONTACTED ME IN ANY WAY TO LET ME KNOW OF THIS CHANGE I NOW WILL BE DELAYED IN RECEIVING MY PHONE.
Handtec is COMPLETELY UNPROFESSIONAL! Customers don't check your blog site everyday multiple times a day. I paid damn near $700 for a device that I EXPECT TO RECEIVE ASAP. If they are concerned if people still want it, then they should email people and let them know their phone will ship, and that if they do not want it, that they should email them to let them know. The concept of by default not shipping someone a product they just paid $700 for is ASININE! The concept that they only communicate updates concerning products people have paid for on a blog site or twitter is EVEN MORE ASININE AND BEYOND UNPROFESSIONAL. If I were not a member here at XDA I would never have even known that I needed to email them to have them ship my phone...since the last correspondence I received from them stated my order was being processed...and that when I spoke to them on the live chat this morning they made no mention of this. THIS IS COMPLETELY UNACCEPTABLE. There are people who have ordered from other places that have had much better experiences (like clove, negri electronics, expansys, etc). I wrote this to warn anyone who is considering purchasing from HANDTEC....DON'T DO IT. ORDER YOUR PHONE FROM SOMEWHERE ELSE!!!

And to those who may say well you only have to wait one more day...it isn't that simple. I expected to receive my phone before Thanksgiving. I will be leaving for Thanksgiving and won't be back for a little while. Fedex will only hold your package for a short period of time, after which they return it to the sender. So this ineptitude on the part of Handtec has caused a problem.

I think you're overreacting, it makes sense that they stop shipping on a defective product, and it also makes sense that they let you know it is defective before they shipped it to you. I'm sure if you lived in an area where you used the 900mhz frequency you would be more grateful.

actually i disagree with you this is a faulty product with a serious flaw until it is rectified they are selling a known faulty device under the pretence that its ok
yes they could've kept shipping like clove but personally i like that they ceased orders rather than ship a faulty product, that in the event of a recall would require everyone to send it back.
we all knew this had happened hours ago
handtec is a good reputable company who chose this option to avoid mass returns due to a potential recall. this way YOU are responsible for returns cause you knew ahead of time that it would arrive essentially broken
however i do think a mass email should've gone out to everyone saying they had ceased and what to do rather than just leave it up to the blog that i do agree with
this thread should be deleted :\

Sooo...you're going to receive your phone a day late?
Have you called the news yet? You might still have time to get it on the 8 o'clock special.
Jokes and sarcasm aside, it sucks when a company doesn't keep you up to date on something that's happening...but they most likely got more orders in a few days than your entire family has ever placed of *anything* in their lives. For a smaller company without a sufficient content-management solution it would be *incredibly* difficult to notify all the users that ordered this device that there was an issue.
Beyond that...you're flying off the handle because you won't get your phone for 1 more day? People that have Verizon were expecting to receive the phone before any other carrier in the world and now we're waiting until the 8th of December (possibly later). You don't see me flipping out about it to Verizon...because I'm an adult who has other things to occupy my time with.
Maybe get a hobby?

As I see it, you received the same email I received. I placed my order on Monday of this week. Not once did I receive an email notifying me of stock arrival, that I discovered on their site as well as here. So I waited, I also learned from these two same sources that they not only checked the stock for a known issue with the device but that they discovered it and halted shipping. Completely professional. The same methods they used to notify everyone of stock arrival is the same method they used to notify everyone that there are issues and they aren't shipping. They even provided you with a way to notify them if you don't mind receiving defective merchandise than let them know. Several did and they received emails of their shipments going out.

I had asked them to ship my product even its defective and they have still not shipped it. I won't be getting by thanksgiving now. I did email them that i am unhappy with it.. i don't think so they cared about that email. Its good thing they did ship the defective product at first time, but not letting customers know about it is bad.

rashad1 said:
I think you're overreacting, it makes sense that they stop shipping on a defective product, and it also makes sense that they let you know it is defective before they shipped it to you. I'm sure if you lived in an area where you used the 900mhz frequency you would be more grateful.
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No it makes sense that they let me know I need to let them know if I still want it. Putting it on a blog site is unacceptable and UNACCEPTABLE.
noobdeagle said:
actually i disagree with you this is a faulty product with a serious flaw until it is rectified they are selling a known faulty device under the pretence that its ok
yes they could've kept shipping like clove but personally i like that they ceased orders rather than ship a faulty product, that in the event of a recall would require everyone to send it back.
we all knew this had happened hours ago
handtec is a good reputable company who chose this option to avoid mass returns due to a potential recall. this way YOU are responsible for returns cause you knew ahead of time that it would arrive essentially broken
however i do think a mass email should've gone out to everyone saying they had ceased and what to do rather than just leave it up to the blog that i do agree with
this thread should be deleted :\
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No we didn't all know this happened hours ago. Had I known, I would have emailed them. They made absolutely no attempt to notify their customers of this change. If they are going to err on the side of not shipping, THEN THEY SHOULD AT THE VERY LEAST NOTIFY THE PEOPLE WHO ARE ALREADY WAITING. Completely unprofessional.
hotleadsingerguy said:
Sooo...you're going to receive your phone a day late?
Have you called the news yet? You might still have time to get it on the 8 o'clock special.
Jokes and sarcasm aside, it sucks when a company doesn't keep you up to date on something that's happening...but they most likely got more orders in a few days than your entire family has ever placed of *anything* in their lives. For a smaller company without a sufficient content-management solution it would be *incredibly* difficult to notify all the users that ordered this device that there was an issue.
Beyond that...you're flying off the handle because you won't get your phone for 1 more day? People that have Verizon were expecting to receive the phone before any other carrier in the world and now we're waiting until the 8th of December (possibly later). You don't see me flipping out about it to Verizon...because I'm an adult who has other things to occupy my time with.
Maybe get a hobby?
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You don't read do you?.....I already addressed people who might respond with your smart ass response. This will not equate in waiting "1 more day". This will result in me having to wait until I'm back in town before I can receive my device. Next time read before you decide to make a smart remark. Thanks.

Lootes said:
As I see it, you received the same email I received. I placed my order on Monday of this week. Not once did I receive an email notifying me of stock arrival, that I discovered on their site as well as here. So I waited, I also learned from these two same sources that they not only checked the stock for a known issue with the device but that they discovered it and halted shipping. Completely professional. The same methods they used to notify everyone of stock arrival is the same method they used to notify everyone that there are issues and they aren't shipping. They even provided you with a way to notify them if you don't mind receiving defective merchandise than let them know. Several did and they received emails of their shipments going out.
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Wrong, completely unprofessional. They are assuming people are going to check their blog every day several times a day. If it weren't for XDA I wouldn't have even known to check their blog for timely updates to begin with. I guess I'm used to competent service where companies actually correspond with their customer. Furthermore, I checked their blog around 6am this morning (11am their time) and there was no new information on there. How many times today do you think I should have checked their blog? Why should I have to keep checking a companies twitter page or their blog?!...ESPECIALLY when I've already paid them my $700! The LEAST they can do is keep me apprised of information regarding MY PURCHASE. Why do I have to check information regarding MY PURCHASE on a twitter page or a blog?! THAT IS UNPROFESSIONAL.

mysterioustko said:
You don't read do you?.....I already addressed people who might respond with your smart ass response. This will not equate in waiting "1 more day". This will result in me having to wait until I'm back in town before I can receive my device. Next time read before you decide to make a smart remark. Thanks.
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I read very well, actually. I read your post saying you'd be out of town and wouldn't be able to get it right away. How long is out of town? Since you didn't say, my guess would be a matter of days. I'm going to be out of town this coming weekend, as well, and if Verizon launches the phone this weekend I'll say, "Hmm. Well I guess my life comes first and I'll have to pick up the phone when I get the chance in the future".
Once again, because I'm an adult and have priorities that outweigh receiving a gadget before everyone else that won't have an effect on my life in any way.
I understand you're mad, but you're flying off the handle and about to burst a blood vessel because you might have to wait awhile for a device that just released. If this isn't a first-world problem, I don't know what is.
When I was in the military I didn't complain and cry because I was going to miss Christmas...because I understood what the word "priority" meant. Put it on the backburner and get it when you get it. It's *really* not that big of a deal.

rashad1 said:
I think you're overreacting.
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I've bought lots of stuff from both Handtec and Clove and never had a problem that was within their control. They rely on both distributors and Samsung to receive their products (they don't get product direct from Samsung) and, with high-demand devices, the communication can get muddled. Samsung's not exactly communicative.
If this has you wigged out, you definately shouldn't have imported a phone. If it needs service and you have to be without it for a month while it's repaired in the UK you will probably go apoplectic.

As far as not notifying (those that have preordered) people by direct email correspondence (at the time the decision was made to stop shipping) is unacceptable as far as I'm concerned, and if they don't have the ability to send a batch email of this type is not my concern.
In the future this type of business practice will weigh heavily on my decision whether or not to purchase from Handtec.

You are missing the point of my statement. For pre ordered devices, Handtech has a method in which they notify people of when they receive stock and that is their blog. I could understand you being upset if they emailed you saying it was in and then didn't email you to tell you to communicate if you want them to send it now. But that didn't happen. But I get it, you are angry, you wanted it before your trip, so don't do business with them. There is an entire other thread for Handtech and most over there seem to be happy with how they have handled it.
PS: Also, we know this issue effects 900mhz bands, none of us know how 850mhz will work out. For a $700 device, as you pointed out, wouldn't you want to know the issue isn't happening here in the US too?

hotleadsingerguy said:
I read very well, actually. I read your post saying you'd be out of town and wouldn't be able to get it right away. How long is out of town? Since you didn't say, my guess would be a matter of days. I'm going to be out of town this coming weekend, as well, and if Verizon launches the phone this weekend I'll say, "Hmm. Well I guess my life comes first and I'll have to pick up the phone when I get the chance in the future".
Once again, because I'm an adult and have priorities that outweigh receiving a gadget before everyone else that won't have an effect on my life in any way.
I understand you're mad, but you're flying off the handle and about to burst a blood vessel because you might have to wait awhile for a device that just released. If this isn't a first-world problem, I don't know what is.
When I was in the military I didn't complain and cry because I was going to miss Christmas...because I understood what the word "priority" meant. Put it on the backburner and get it when you get it. It's *really* not that big of a deal.
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First, save your little internet catch phrases for someone else. And quite frankly I don't really give a damn about what you thought when you were in the military. That has absolutely no bearing on what I'm discussing. The bottom line is, I'm not receiving what I was supposed to be receiving when I was supposed to be receiving it, WHEN I PAID TO RECEIVE IT WHEN I WAS SUPPOSED TO RECEIVE IT. It's that simple. Due to a company's ineptitude and unprofessionalism this situation has arised. If you can't seem to grasp that then I don't know how else to put it to you. When I pay for something I expect to receive it according to the terms I agreed to when I paid for it. I don't think that's asking too much. At the very least if there is a change, I expect to be notified in a proper manner of the change. All they had to do was email me, and I would have responded immediately and all of this could have very easily been avoided. Instead they gambled that I might check their blog for a 2nd time today instead of notifying me directly. That is unacceptable. If you can't see that then I don't know what else to tell you.

You ordered on the 18th right? Defects aside, you do realize no one knew on that day when they would actually be receiving their shipment? If you were familiar with importing a device, or asked ahead of time you would have known that "Expected Stock Dates" are in flux until they get it in hand.

mysterioustko said:
Wrong, completely unprofessional. They are assuming people are going to check their blog every day several times a day. If it weren't for XDA I wouldn't have even known to check their blog for timely updates to begin with. I guess I'm used to competent service where companies actually correspond with their customer. Furthermore, I checked their blog around 6am this morning (11am their time) and there was no new information on there. How many times today do you think I should have checked their blog? Why should I have to keep checking a companies twitter page or their blog?!...ESPECIALLY when I've already paid them my $700! The LEAST they can do is keep me apprised of information regarding MY PURCHASE. Why do I have to check information regarding MY PURCHASE on a twitter page or a blog?! THAT IS UNPROFESSIONAL.
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Thankfully, someone at Handtec just sent am email. At 1am UK.
Long nights for them....
Sent from my myTouch_4G_Slide using Tapatalk

What a ridiculous over reaction by the OP. Yes it's frustrating and had I not been keeping an eye on this forum I might have missed the blog entry. I've chosen to take delivery of my device but I still think Handtec made the right decision. The way it was communicated was poor but have clove etc done a better job? No they haven't.
In the end I emailed them at 5.30pm (UK time), I received an email with the tracking ref at 7.05pm and a final email from customer services at 9pm. (NB they ordinarily shut at 5.30pm).
Sent from my Nexus S using XDA App

BarryH_GEG said:
I've bought lots of stuff from both Handtec and Clove and never had a problem that was within their control. They rely on both distributors and Samsung to receive their products (they don't get product direct from Samsung) and, with high-demand devices, the communication can get muddled. Samsung's not exactly communicative.
If this has you wigged out, you definately shouldn't have imported a phone. If it needs service and you have to be without it for a month while it's repaired in the UK you will probably go apoplectic.
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Click to collapse
This has nothing to do with Handtec not communicating with their customer and them HOPING you happen to go to their blog site. If the last email you received from them tells you that your order is being processed then you may not ever even check their blog...because you're under the impression that your order is being processed. Since they never contacted you to tell you any different you have no reason to believe different and would therefore have no reason to check their blog. COMMUNICATION IS KEY!
harolds said:
As far as not notifying (those that have preordered) people by direct email correspondence (at the time the decision was made to stop shipping) is unacceptable as far as I'm concerned, and if they don't have the ability to send a batch email of this type is not my concern.
In the future this type of business practice will weigh heavily on my decision whether or not to purchase from Handtec.
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Click to collapse
EXACTLY! If they don't have systems in place to send out batch emails, that has nothing to do with me. As far as I'm concerned I paid my money for a product and I expect to be kept apprised of information regarding MY PURCHASE. I don't think that's asking too much.
Lootes said:
You are missing the point of my statement. For pre ordered devices, Handtech has a method in which they notify people of when they receive stock and that is their blog. I could understand you being upset if they emailed you saying it was in and then didn't email you to tell you to communicate if you want them to send it now. But that didn't happen. But I get it, you are angry, you wanted it before your trip, so don't do business with them. There is an entire other thread for Handtech and most over there seem to be happy with how they have handled it.
PS: Also, we know this issue effects 900mhz bands, none of us know how 850mhz will work out. For a $700 device, as you pointed out, wouldn't you want to know the issue isn't happening here in the US too?
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You're missing the point. Their method of communication is inadequate. It operates on the assumption that you will continuously and repeatedly check their blog. Let me remind you that I DID CHECK THEIR BLOG THIS MORNING BEFORE GETTING ON THE LIVE CHAT WITH THEM. I don't know about you, but I tend to not check company's blogs several times per day. I checked it today and that information was not there. THIS is why they need to communicate directly with their customers. Posting on twitter or a blog IS UNPROFESSIONAL! Furthermore, some people may not ever check their blog...so how will they get information about THEIR ORDERS?...look at it this way, if the last email you received from them tells you that your order is being processed then you may not ever even check their blog...because you're under the impression that your order is being processed. Since they never contacted you to tell you any different you have no reason to believe different and would therefore have no reason to check their blog. COMMUNICATION IS KEY!

mysterioustko said:
First, save your little internet catch phrases for someone else. And quite frankly I don't really give a damn about what you thought when you were in the military. That has absolutely no bearing on what I'm discussing. The bottom line is, I'm not receiving what I was supposed to be receiving when I was supposed to be receiving it, WHEN I PAID TO RECEIVE IT WHEN I WAS SUPPOSED TO RECEIVE IT. It's that simple. Due to a company's ineptitude and unprofessionalism this situation has arised. If you can't seem to grasp that then I don't know how else to put it to you. When I pay for something I expect to receive it according to the terms I agreed to when I paid for it. I don't think that's asking too much. At the very least if there is a change, I expect to be notified in a proper manner of the change. All they had to do was email me, and I would have responded immediately and all of this could have very easily been avoided. Instead they gambled that I might check their blog for a 2nd time today instead of notifying me directly. That is unacceptable. If you can't see that then I don't know what else to tell you.
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Your argument would be valid if there was a definitive shipping date, and if the phones weren't defective.

For what it's worth, I just received an email stating shipments are on hold and the reasons. Professional? Like I said, with prdordrrs never hold the estimated dare on stone, will lead to disappointment.
Sent from my SGH-I777 using Tapatalk

Is there a way to bypass the charging limit completely

As the title... I know you can uncheck a button and raise the charging limit to 80%, but just wanna know if there's a method, with root or not, with custom Rom or not, to completely remove the limit and make my Note 100% again?
Really sick of this limit [emoji24]
Sent from my SM-N930F using XDA-Developers mobile app

I'd love to know the answer to this question as well.
Sent from my SM-N930F using XDA-Developers mobile app

alexcarterkarsus said:
As the title... I know you can uncheck a button and raise the charging limit to 80%, but just wanna know if there's a method, with root or not, with custom Rom or not, to completely remove the limit and make my Note 100% again?
Really sick of this limit [emoji24]
Sent from my SM-N930F using XDA-Developers mobile app
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Yes, replace the phone with a safer one and stop risking yourself or people around you.

captainbirdseye86 said:
Yes, replace the phone with a safer one and stop risking yourself or people around you.
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Samsung Germany is a mess and positively retarded: 3 weeks ago they told me someone will contact me "shortly" with procedure for the exchange. 3 weeks later still no such thing.
It's them who made this mess out of a great phone in the first place, and then their disastrous customer service only made it worse.
I'm just trying to lessen the inconvenience unfairly heaped upon me here
Sent from my SM-N930F using XDA-Developers mobile app

Extra 20% doesn't make much difference

So there are places where the exchange has not even started until now? That's bad!

Aimara said:
Extra 20% doesn't make much difference
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It does for me... after a whole day of medium use during the work day, I'm usually forced to plug in with 5% or less. If I have 20% more, I'll have the peace of mind and won't have to think about the battery whatsoever again
Sent from my SM-N930F using XDA-Developers mobile app

alexcarterkarsus said:
I'm just trying to lessen the inconvenience unfairly heaped upon me here
Sent from my SM-N930F using XDA-Developers mobile app
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and should the device fail and cause damage to you or your property, how much of an inconvenience would that be ?

nookcoloruser said:
and should the device fail and cause damage to you or your property, how much of an inconvenience would that be ?
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Should that happen, I have a very very valid legal case to go against Samsung for failing to respond in a timely manner to my request for exchange long time ago ?
Sent from my SM-N930F using XDA-Developers mobile app

alexcarterkarsus said:
Should that happen, I have a very very valid legal case to go against Samsung for failing to respond in a timely manner to my request for exchange long time ago ?
Sent from my SM-N930F using XDA-Developers mobile app
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Where did you purchase your Note 7 from?
Ryland

alexcarterkarsus said:
Should that happen, I have a very very valid legal case to go against Samsung for failing to respond in a timely manner to my request for exchange long time ago [emoji56]
Sent from my SM-N930F using XDA-Developers mobile app
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Not if they claim it was caused when you circumvented their limiter ... is it worth the risk doing so rather than just suffer the minor inconvenience now.

Ryland Johnson said:
Where did you purchase your Note 7 from?
Ryland
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Amazon Germany
Sent from my SM-N930F using XDA-Developers mobile app

alexcarterkarsus said:
Should that happen, I have a very very valid legal case to go against Samsung for failing to respond in a timely manner to my request for exchange long time ago
[/URL]
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You will not have any recourse as Samsung stated from the beginning to shut the phone off and do not use it until you get a replacement. If you choose to circumvent their warnings then you are assuming responsibility.

alexcarterkarsus said:
Samsung Germany is a mess and positively retarded: 3 weeks ago they told me someone will contact me "shortly" with procedure for the exchange. 3 weeks later still no such thing.
It's them who made this mess out of a great phone in the first place, and then their disastrous customer service only made it worse.
I'm just trying to lessen the inconvenience unfairly heaped upon me here
Sent from my SM-N930F using XDA-Developers mobile app
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Click to collapse
For you as a European citizen the law is B+W. Samsung has NOTHING to do with your situation. You made your purchase through Amazon.de. If you log onto your Amazon.de account you will eventually find a help section that gives various advice of shoppers problems. If you are not satisfied with that you can further click on 'Contact us'. Here a new page will open where you can highlight your order and ask Amazon for a call back either now or when you are free.
I advise you click 'now' and your phone will ring immediately. You can then discuss your problem with the Amazon representative who will be most helpful.
IF you have one of the first batch, the Amazon rep' will send you a prepaid postal address where all you need to do is re-box your Note 7 and place the return label on the box, take it to your local post office where your printed receipt will be stamped dated and signed. As soon as Amazon.de receive that parcel you will be refunded directly to the method you paid originally. All done and dusted.
You have zero excuses for not doing this. Amazon.de will help you 100% with this situation. It wont cost you a cent. :good:
Ryland

DIXZ06 said:
You will not have any recourse as Samsung stated from the beginning to shut the phone off and do not use it until you get a replacement. If you choose to circumvent their warnings then you are assuming responsibility.
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That, is exactly why a legal case is necessary: did they really expect ppl to not use their phone, while not providing ANY recourse, either a replacement phone, any sort of replacement phone, or a speedy exchange? We paid big bucks for it... remember? That shining hole of 850€ in our bank account is screaming literally "compensation"
Sent from my SM-N930F using XDA-Developers mobile app

alexcarterkarsus said:
That, is exactly why a legal case is necessary: did they really expect ppl to not use their phone, while not providing ANY recourse, either a replacement phone, any sort of replacement phone, or a speedy exchange? We paid big bucks for it... remember? That shining hole of 850€ in our bank account is screaming literally "compensation"
Sent from my SM-N930F using XDA-Developers mobile app
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Are you looking for a reimbursement, replacement unit or compensation? Had you contacted Amazon.de you would have received your money back within 7 days of your returning the purchase. That is the most any store will offer and better than some.
Let me add this. Thank God this was not the fruity brand. In this country once the plastic outer packing is broken the store will not replace it even though this is contrary to law.
There have been some genuine cases of stores not cooperating with those who have requested a full refund or exchange unit. Amazon.de is not, however, one of them.
Ryland

Ryland Johnson said:
For you as a European citizen the law is B+W. Samsung has NOTHING to do with your situation. You made your purchase through Amazon.de. If you log onto your Amazon.de account you will eventually find a help section that gives various advice of shoppers problems. If you are not satisfied with that you can further click on 'Contact us'. Here a new page will open where you can highlight your order and ask Amazon for a call back either now or when you are free.
I advise you click 'now' and your phone will ring immediately. You can then discuss your problem with the Amazon representative who will be most helpful.
IF you have one of the first batch, the Amazon rep' will send you a prepaid postal address where all you need to do is re-box your Note 7 and place the return label on the box, take it to your local post office where your printed receipt will be stamped dated and signed. As soon as Amazon.de receive that parcel you will be refunded directly to the method you paid originally. All done and dusted.
You have zero excuses for not doing this. Amazon.de will help you 100% with this situation. It wont cost you a cent. :good:
Ryland
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That part about Samsung not responsible for handling the exchange is simply not true: Samsung Germany specifically set up a webpage so customers who purchased Note7 through all channels in Germany could register their information in order for Samsung Germany to handle the exchange. And they replied repeatedly someone would contact me shortly for the detailed exchange plan... 3 weeks and nada
As for Amazon, it was them who initially pointed me to the Samsung Germany page, and that's about it. But you might be right, I should try them again
Sent from my SM-N930F using XDA-Developers mobile app

alexcarterkarsus said:
That part about Samsung not responsible for handling the exchange is simply not true: Samsung Germany specifically set up a webpage so customers who purchased Note7 through all channels in Germany could register their information in order for Samsung Germany to handle the exchange. And they replied repeatedly someone would contact me shortly for the detailed exchange plan... 3 weeks and nada
As for Amazon, it was them who initially pointed me to the Samsung Germany page, and that's about it. But you might be right, I should try them again
Sent from my SM-N930F using XDA-Developers mobile app
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I am sorry to doubt you but I must on this occasion.
If you had called Amazon.de they would NOT have requested you contact Samsung. They have been instructed from day one to accept returns on all Note 7's.
Amazon.de will not request Samsung become involved as THE LAW states very clearly here in Europe that you MUST deal with the party who sold you the item. No one in Amazon has told you to contact Samsung. You are mistaken.
If you even mention Note 7 to an Amazon.de representative said rep will pee their pants to get that mobile from you. All contacts with Amazon.de are recorded and an email sent to you confirming the details of your call and action to be taken. Caution when you say you have spoken to Amazon as there will be a record.
Ryland
Amazon.de have not even sold the replacement Notes. I guess they are taboo in Amazon.de.

The chances are very slim
nookcoloruser said:
and should the device fail and cause damage to you or your property, how much of an inconvenience would that be ?
Click to expand...
Click to collapse
The amount of people that had/have a ticking time bomb was/is counted at a total of 100 units out of the 2.5 million units first sold world wide. Not very high odds. I had bought one of the originals which didn't give me any problems, but after hearing the hype and that they would exchange it, I then got it replaced with a "safe" unit with green battery icon... all was good until this morning. Now they want me to only have 60% on a unit that THEY said (just like the original) works just fine! What kind of crap are these dummies playing? It does work fine. If it was not SO it would have failed very quickly, as they(news media) supposedly said happen on an commercial airplane, of all places..(I didn't know you could charge your phone on a plane, while in flight or what kind of games was this "person" playing to get it to so HOT) but it appears some moron was able to do this. Why and how I ask? hmmm... Anyhow, This has lead me to root the device in an attempt to circumvent their attempts at forcing BS on us. I have noticed that when the device is in (TWRP) recovery, it will charge up beyond 60%, so there is a (simple) way of getting around this BS; I just have yet to find it. I most likely will trade this in for the Galaxy edge s7, but i really like the S-pen so will have to wait an see how things go with the Samsung rep tomorrow; I guess if they can give me an unlocked international version like the duos I have now, I could live with that. They ARE basically the same except for just a few items (s-pen and USB type, if not mistaken)...but if not, Samsung will lose my business. What a bunch of F'd up'd individuals. Don't they product test their phones prior to launch, especially when using a new vender for batteries!? What kind of R&D are they working with (I work in R&D, this is complete BS)? My opinion IS this is just part of a BS deal with Apple, Inc. to settle some patent infringement crap from years ago. The truth is, anytime the mainstream news says something like this (over and over on all networks), it is always masonic BS. The fact is, unless you know someone with one that got burnt up, or at least got really really hot and started to smoke; I call it all BS. They really should have gotten to the bottom of this prior to exchanging any phones. These corporate morons always trying to save their own wallets and not anyone elses'. Should I find an all the time way to *fix* the 60% charge limit, I will post an update. Hope others will do the same. Without a doubt there IS a way. They did the limit by OTA update (that I didn't authorize in the first place-just forced pushed to phone) which is all software related anyhow...so there is a way by software to undo this error. :good:

KhunDee said:
The amount of people that had/have a ticking time bomb was/is counted at a total of 100 units out of the 2.5 million units first sold world wide. Not very high odds. I had bought one of the originals which didn't give me any problems, but after hearing the hype and that they would exchange it, I then got it replaced with a "safe" unit with green battery icon... all was good until this morning. Now they want me to only have 60% on a unit that THEY said (just like the original) works just fine! What kind of crap are these dummies playing? It does work fine. If it was not SO it would have failed very quickly, as they(news media) supposedly said happen on an commercial airplane, of all places..(I didn't know you could charge your phone on a plane, while in flight or what kind of games was this "person" playing to get it to so HOT) but it appears some moron was able to do this. Why and how I ask? hmmm... Anyhow, This has lead me to root the device in an attempt to circumvent their attempts at forcing BS on us. I have noticed that when the device is in (TWRP) recovery, it will charge up beyond 60%, so there is a (simple) way of getting around this BS; I just have yet to find it. I most likely will trade this in for the Galaxy edge s7, but i really like the S-pen so will have to wait an see how things go with the Samsung rep tomorrow; I guess if they can give me an unlocked international version like the duos I have now, I could live with that. They ARE basically the same except for just a few items (s-pen and USB type, if not mistaken)...but if not, Samsung will lose my business. What a bunch of F'd up'd individuals. Don't they product test their phones prior to launch, especially when using a new vender for batteries!? What kind of R&D are they working with (I work in R&D, this is complete BS)? My opinion IS this is just part of a BS deal with Apple, Inc. to settle some patent infringement crap from years ago. The truth is, anytime the mainstream news says something like this (over and over on all networks), it is always masonic BS. The fact is, unless you know someone with one that got burnt up, or at least got really really hot and started to smoke; I call it all BS. They really should have gotten to the bottom of this prior to exchanging any phones. These corporate morons always trying to save their own wallets and not anyone elses'. Should I find an all the time way to *fix* the 60% charge limit, I will post an update. Hope others will do the same. Without a doubt there IS a way. They did the limit by OTA update (that I didn't authorize in the first place-just forced pushed to phone) which is all software related anyhow...so there is a way by software to undo this error. :good:
Click to expand...
Click to collapse
Ok let's drop the conspiracy theories and do the math and the forecast projections on which Samsung would have formulated their final decision to kill the N7.
Firstly of 2.5 million recalled units, these include unsold inventory. There was actually just over 1 million units sold in the USA and around 200,000 in China.
Secondly now let's look at failures and projections.
100 incidents in NA over 34 days of device being on sale equates to 3 devices a day failing,
Assuming that failure rate continues based on those 1 million units after 1 year there would be 1068 incidents in USA
Now let's project that forward with Sales increasing to 6 million units sold in USA over the year, based on the failure rate reported by the CPSC we would be looking at 6,408 'dramatic'• failures.
[•clarification - a normal failure happens to all devices, a dramatic failure is the device frying itself and spewing smoke]
Now let's add Europe should the Note had been released there and estimate over a year it would have sold 10 million units, based on the actual failure rate of USA then we would be at 10,680
Add another 4 million units for China and Asian territories at 4,272.
So with a projected 20 million units based on the current failure rate of USA we would be looking at around 21,360 going up in smoke and potentially destroying property and injuring users..
Now that is only for year 1.
So we project forward. Let's assume in year 2 the devices shifted another 5 million units, and should the rate of failure be sustained we would then be looking at. 21,360 x 2 (second year) = 42,720 + additionally 5,300 total = 49,000 .... potential incidents.
The 'potential' number here shifts the normal risk / reward balance clearly more into risk than the possible rewards continued sales and incidents occurring would have brought.
Samsung are looking at a $17 billion hole in their account because of the Note 7. They did not cancel the device completely on a whim or media sabotage. They cancelled it because projecting forward based on the fact they could not resolve what we was causing them to fail, the potential damages and losses not only in liability but to the entire Samsung brand would be more than the $17 billion hole cancelling the device creates. That should tell you how serious the issue was and is.
But if you think you know better than Samsung and dream up conspiracy theories, please be my guest. The view from cloud cuckoo land must be breathtaking ....
But I think more of Samsung, and trust they made their decision based on the laws of probability and sound financial judgment. Clearly you think less of them if you think they would cancel a device and face a financial hole in their books based on media and Apple fanboys.

Recall IMEI Block, How Low Will They Go?

Ok, so I'm one of the "brave" ones that is keeping the Galaxy Note 7 despite what's going on (I'm sorry if you don't agree with this).
Anyways, so simply enough I have used a 'Package Disabler app' to block any future updates that could be pushed onto the Note 7 that would cap the battery charge limit or annoying me with any pop ups & notifications to return it like they did on the first recall; if T-Mobile keeps sending me text messages to return it, then I'm blocking their number as well... these things will NO LONGER a problem.
My only concern now is that since the CPSC is involved and has pretty much officially issued a recall to return all the Note 7's back to Samsung, how LOW will they go to get us to do that? The worse case scenario that I have seen people bring up is that somehow, someway the carriers will "blacklist" or "block" the IMEI numbers of any active Note 7's on their network, thus rendering the phone pretty much useless.
I'm not sure if there's a deadline to return these recalled devices, but I would HATE for my IMEI to be blocked out of service 3 or 6 months down the line & then T-Mobile telling me I have to go through Samsung for a refund now since I missed the return window for carrier returns & exchanges.
I think this is down right RIDICOULUS, (we live in America) but I am not completely dismissing the possibility of this happening considering all of the bad energy behind this whole situation.
Just a thought though, do you think that maybe this will be the next step, to block the IMEI completely & FORCE an exchange from us "diehard" fans REFUSING to return it? Seems like they could flex that muscle in this situation but I don't know.
What do you all think? Any input is GREATLY appreciated!

lorenzobjuarez said:
Ok, so I'm one of the "brave" ones that is keeping the Galaxy Note 7 despite what's going on (I'm sorry if you don't agree with this).
Anyways, so simply enough I have used a 'Package Disabler app' to block any future updates that could be pushed onto the Note 7 that would cap the battery charge limit or annoying me with any pop ups & notifications to return it like they did on the first recall; if T-Mobile keeps sending me text messages to return it, then I'm blocking their number as well... these things will NO LONGER a problem.
My only concern now is that since the CPSC is involved and has pretty much officially issued a recall to return all the Note 7's back to Samsung, how LOW will they go to get us to do that? The worse case scenario that I have seen people bring up is that somehow, someway the carriers will "blacklist" or "block" the IMEI numbers of any active Note 7's on their network, thus rendering the phone pretty much useless.
I'm not sure if there's a deadline to return these recalled devices, but I would HATE for my IMEI to be blocked out of service 3 or 6 months down the line & then T-Mobile telling me I have to go through Samsung for a refund now since I missed the return window for carrier returns & exchanges.
I think this is down right RIDICOULUS, (we live in America) but I am not completely dismissing the possibility of this happening considering all of the bad energy behind this whole situation.
Just a thought though, do you think that maybe this will be the next step, to block the IMEI completely & FORCE an exchange from us "diehard" fans REFUSING to return it? Seems like they could flex that muscle in this situation but I don't know.
What do you all think? Any input is GREATLY appreciated!
Click to expand...
Click to collapse
Yes it is i can confirm from a manger friend who works at verizon
Expect this in the coming months

I'm glad to see someone else is planning on keeping the Note 7. I'm thinking of holding on to mine until the S8 comes out in February. The risk is low (statistically) and I love the phone. I disabled software updates.
If they do the IMEI block, I'm obviously sunk. I suppose they might do that at some point, but I assume they would have to give advance warning. I'd also like to see if they put a deadline on returning the phone--although I can't imagine they could refuse a return after that.

eelton said:
I'm glad to see someone else is planning on keeping the Note 7. I'm thinking of holding on to mine until the S8 comes out in February. The risk is low (statistically) and I love the phone. I disabled software updates.
If they do the IMEI block, I'm obviously sunk. I suppose they might do that at some point, but I assume they would have to give advance warning. I'd also like to see if they put a deadline on returning the phone--although I can't imagine they could refuse a return after that.
Click to expand...
Click to collapse
they have said for everyone to turn off the phone and return it to the retailer, so they wouldn't actually need to give notice before blocking the phones as they have already directly informed everyone to turn off and return them now.
so if you are keeping one all you are doing is keeping a phone that is likely to have no further development and also likely to be heavily targeted by people to stop use of the phone. basically hanging onto the phone all you are doing is asking for problems, as you are keeping something that has been deemed unsafe and had a direct instruction from the manufacturer to turn off and return as soon as physically possible.

Belimawr said:
they have said for everyone to turn off the phone and return it to the retailer, so they wouldn't actually need to give notice before blocking the phones as they have already directly informed everyone to turn off and return them now.
so if you are keeping one all you are doing is keeping a phone that is likely to have no further development and also likely to be heavily targeted by people to stop use of the phone. basically hanging onto the phone all you are doing is asking for problems, as you are keeping something that has been deemed unsafe and had a direct instruction from the manufacturer to turn off and return as soon as physically possible.
Click to expand...
Click to collapse
By direct instruction from the Manufacturer does this mean Samsung has sent out Emails or Txts to Note 7 Customers? I ask because from what I have heard they haven't (yet/so far) like was the scenario during the initial recall.

The Phone Company said:
By direct instruction from the Manufacturer does this mean Samsung has sent out Emails or Txts to Note 7 Customers? I ask because from what I have heard they haven't (yet/so far) like was the scenario during the initial recall.
Click to expand...
Click to collapse
they have issued the instruction via various news outlets and media as they have to by law and also via the phone suppliers, networks in the UK have been texting/contacting all Note owners telling them to turn off and return the device. so they have fulfilled their need to give notice that is why yesterday there was a massive amount of media coverage as the media coverage is used as a form of notice as it also reaches people who purchased from unofficial sources.

Belimawr said:
they have said for everyone to turn off the phone and return it to the retailer, so they wouldn't actually need to give notice before blocking the phones as they have already directly informed everyone to turn off and return them now.
so if you are keeping one all you are doing is keeping a phone that is likely to have no further development and also likely to be heavily targeted by people to stop use of the phone. basically hanging onto the phone all you are doing is asking for problems, as you are keeping something that has been deemed unsafe and had a direct instruction from the manufacturer to turn off and return as soon as physically possible.
Click to expand...
Click to collapse
Again it's a VOLUNTARY recall. Read for yourself is in the first line and was updated today 10/13/16
http://www.samsung.com/us/note7recall/?cid=ppc-

Belimawr said:
they have said for everyone to turn off the phone and return it to the retailer, so they wouldn't actually need to give notice before blocking the phones as they have already directly informed everyone to turn off and return them now.
so if you are keeping one all you are doing is keeping a phone that is likely to have no further development and also likely to be heavily targeted by people to stop use of the phone. basically hanging onto the phone all you are doing is asking for problems, as you are keeping something that has been deemed unsafe and had a direct instruction from the manufacturer to turn off and return as soon as physically possible.
Click to expand...
Click to collapse
Belimawr said:
they have issued the instruction via various news outlets and media as they have to by law and also via the phone suppliers, networks in the UK have been texting/contacting all Note owners telling them to turn off and return the device. so they have fulfilled their need to give notice that is why yesterday there was a massive amount of media coverage as the media coverage is used as a form of notice as it also reaches people who purchased from unofficial sources.
Click to expand...
Click to collapse
You do realize, especially with the advent of the Internet (which brought about 'Alternative Media' that some of us Free-Thinkers totally do NOT follow Mainstream News in the slightest, or even have TV's, as anyone in their right mind should have figured out by now that 'News' is nothing more than misery and fear-mongering.
I choose to steer well clear of such form of negative mind-controlling indoctrination and as an individual who has control of their own mind I live life independently.
Thank you, and have a GREAT day!

I feel kind of sad
I feel kind of sad. Out of the large number of these phones only an extremely small fraction had a problem. We don't even know what the complete story was with the ones that had issues: Did the users use after-market chargers? Was it only a small lot of batteries that had issues?. I was looking forward to saving up and getting one.
The good side is that Samsung is a great company. I'm sure they will come out with a Note 7.5 or Note 8 in the near future that will be even better.

The Phone Company said:
You do realize, especially with the advent of the Internet (which brought about 'Alternative Media' that some of us Free-Thinkers totally do NOT follow Mainstream News in the slightest, or even have TV's, as anyone in their right mind should have figured out by now that 'News' is nothing more than misery and fear-mongering.
I choose to steer well clear of such form of negative mind-controlling indoctrination and as an individual who has control of their own mind I live life independently.
Thank you, and have a GREAT day!
Click to expand...
Click to collapse
But yet you have a smart device.... Way to be a free thinker.

The Phone Company said:
You do realize, especially with the advent of the Internet (which brought about 'Alternative Media' that some of us Free-Thinkers totally do NOT follow Mainstream News in the slightest, or even have TV's, as anyone in their right mind should have figured out by now that 'News' is nothing more than misery and fear-mongering.
I choose to steer well clear of such form of negative mind-controlling indoctrination and as an individual who has control of their own mind I live life independently.
Thank you, and have a GREAT day!
Click to expand...
Click to collapse
yet you are posting on a site that also covered the news that the phones should be turned off and returned, that is why I said other media as well as they have sent the info out in that many ways unless you are living under a rock you will have seen it.
@Novarider they have to put that as they can't force people to give up the phone, but basically by the way they have worked it if you hang onto the phone should it fail or have problems it comes back to you, should it break down the road it's discontinued so you have no option to get it fixed or replaced, the same as after the instruction the phone companies and other companies have the right to ban the phones use over safety concerns, so while they say voluntary basically you are taking all responsibility for the device.
---------- Post added at 06:41 PM ---------- Previous post was at 06:40 PM ----------
Aethera said:
I feel kind of sad. Out of the large number of these phones only an extremely small fraction had a problem. We don't even know what the complete story was with the ones that had issues: Did the users use after-market chargers? Was it only a small lot of batteries that had issues?. I was looking forward to saving up and getting one.
The good side is that Samsung is a great company. I'm sure they will come out with a Note 7.5 or Note 8 in the near future that will be even better.
Click to expand...
Click to collapse
the problem is with the new ones there is too much fear from people so it was easier to just kill the device.

Here in France it seems that Samsung will do the replacement of the phones, not the carriers. I think I'll ask for a S7Edge, and then I'm considering keeping both phones, not retirning the Note7... Apparently in the first recall, only the first phone batch was IMEI disabled, so if you didn't return it, you would end up with a phone-disabled device. But I don't really care if they disable my Note7 IMEI, as I wouldn't use it as a phone anymore but more like a Note phablet/media player/relic of the past (and kept safely inside a metallic/glass box while not in use). My only hope is that they would disable the new S7E I'd got, simply because I didn't return the Note7... But it's going to go to waste after all so I don't really think they'll care about it... What'd ya think? (Please no comments about risks and safety).

Rado_vr6 said:
But yet you have a smart device.... Way to be a free thinker.
Click to expand...
Click to collapse
You got me there!
Although I did sell my Gear VR on eBay as I wholeheartedly do NOT consent to "virtual" reality. ACTUAL reality for me all day long please!

Mwyann said:
Here in France it seems that Samsung will do the replacement of the phones, not the carriers. I think I'll ask for a S7Edge, and then I'm considering keeping both phones, not retirning the Note7... Apparently in the first recall, only the first phone batch was IMEI disabled, so if you didn't return it, you would end up with a phone-disabled device. But I don't really care if they disable my Note7 IMEI, as I wouldn't use it as a phone anymore but more like a Note phablet/media player/relic of the past (and kept safely inside a metallic/glass box while not in use). My only hope is that they would disable the new S7E I'd got, simply because I didn't return the Note7... But it's going to go to waste after all so I don't really think they'll care about it... What'd ya think? (Please no comments about risks and safety).
Click to expand...
Click to collapse
you will totally have to return the device to get a new one, as if you don't you technically still have the product even if they disable it.

They would not call it a voluntary recall then torn around and blacklist the imei of the devices. Blacklisting them would make it not voluntary

Belimawr said:
you will totally have to return the device to get a new one, as if you don't you technically still have the product even if they disable it.
Click to expand...
Click to collapse
On first recall I got the replacement phone shipped with a box to return the old phone. I could've kept both phones if I wanted to. I'm pretty sure they'll do the same thing again but this time I'm really considering keeping it, not returning any phone back to Samsung. When IU asked the Samsung lady I got on the phone, she said that old phones will be IMEI blacklisted anyway, she didn't told me about anything else... but who knows .
---------- Post added at 08:55 PM ---------- Previous post was at 08:49 PM ----------
From Reddit: https://www.reddit.com/r/galaxynote7/comments/53rngg/_/d7wasiu
Seems "safe" not to return it (no extra charge). I'll ask the Samsung employee about this (and record the call in the process) but I think that's what I'm gonna do.

Mwyann said:
On first recall I got the replacement phone shipped with a box to return the old phone. I could've kept both phones if I wanted to. I'm pretty sure they'll do the same thing again but this time I'm really considering keeping it, not returning any phone back to Samsung. When IU asked the Samsung lady I got on the phone, she said that old phones will be IMEI blacklisted anyway, she didn't told me about anything else... but who knows .
---------- Post added at 08:55 PM ---------- Previous post was at 08:49 PM ----------
From Reddit: https://www.reddit.com/r/galaxynote7/comments/53rngg/_/d7wasiu
Seems "safe" not to return it (no extra charge). I'll ask the Samsung employee about this (and record the call in the process) but I think that's what I'm gonna do.
Click to expand...
Click to collapse
it seems unlikely they will let the phones stay in the wild when returning, things will be up in the air due to the amount of people involved in the recall, but I would put money on when the dust settles they will go after the people who failed to return as they will technically have 2 devices while only paying for one.

Belimawr said:
it seems unlikely they will let the phones stay in the wild when returning, things will be up in the air due to the amount of people involved in the recall, but I would put money on when the dust settles they will go after the people who failed to return as they will technically have 2 devices while only paying for one.
Click to expand...
Click to collapse
What if it's been "stolen"? Do you think they'll bother looking for proofs that my phone hasn't really been stolen and sue me?

Mwyann said:
What if it's been "stolen"? Do you think they'll bother looking for proofs that my phone hasn't really been stolen and sue me?
Click to expand...
Click to collapse
The word you're looking for is "fraud"
They're shipped back and forth with tracking, are they not? How would you show it has been stolen?
Also, they wont be suing you, that's something an insurance agency will do.

Mwyann said:
What if it's been "stolen"? Do you think they'll bother looking for proofs that my phone hasn't really been stolen and sue me?
Click to expand...
Click to collapse
they will ask for a crime report, meaning you would also need to make a false report to the police, or the insurance firm who is likely recovering the devices will come after you for it down the road.

read: SAMSUNG PUSH FW UPDATE NOTE7 KILL DEVICE!

Block service: Urgent fw update and software update in your note.
Samsung is pushing a update that makes your note 7 unusable!
Confirmed by samsung holland..
Maybe package disable pro can do it...

I don't actually see this as a problem considering the devices have been recalled worldwide.

escobar035 said:
Block service: Urgent fw update and software update in your note.
Samsung is pushing a update that makes your note 7 unusable!
Confirmed by samsung holland..
Maybe package disable pro can do it...
Click to expand...
Click to collapse
Why would you want to prevent Samsung from disabling a dangerous device they sold? Have you not been offered a return of your cash by Samsung? IN a few months Samsung will release its S8 series then we can take a look at that.
I need someone to explain why its imperative to keep ownership of a dangerous device that has been recalled twice losing the company multi billions of euros?
Ryland

They need to ban the iPhone too. I mean who would be comfortable knowing someone was carrying a device so dangerous it has been REPORTED it spontaneously explodes even when off?
The iPhone is DANGEROUS people. Ban it! I read about it in the news:
http://www.dailymail.co.uk/news/art...-college-student-s-iPhone-explodes-class.html

The Phone Company said:
*snip*
Click to expand...
Click to collapse
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Ryland Johnson said:
Why would you want to prevent Samsung from disabling a dangerous device they sold? Have you not been offered a return of your cash by Samsung? IN a few months Samsung will release its S8 series then we can take a look at that.
I need someone to explain why its imperative to keep ownership of a dangerous device that has been recalled twice losing the company multi billions of euros?
Ryland
Click to expand...
Click to collapse
It's not so much that it is imperative to keep ownership of these devices. It's the point that it is a voluntary recall, and Samsung sending out an update that disables these devices makes it a bit involuntary. Plus, if someone has paid the phone in full, don't they legally own it? For Samsung to disable it in that situation is a bit much I'd say. This is of course all regardless of whether it is a good idea to keep the phone or not, but that's not the discussion here.

The Phone Company said:
They need to ban the iPhone too. I mean who would be comfortable knowing someone was carrying a device so dangerous it has been REPORTED it spontaneously explodes even when off?
The iPhone is DANGEROUS people. Ban it! I read about it in the news:
http://www.dailymail.co.uk/news/art...-college-student-s-iPhone-explodes-class.html
Click to expand...
Click to collapse
I have to fight one battle at a time. I am mourning the loss of my Note 7. I don't want to be rude and certainly not confrontational when I write I don't care if the fruity brand goes bust and ceases to trade, no concern of mine. What is of concern to me is my families welfare to that end I hope I don't see someone with a Note 7 on an aircraft or public transport.
Every opportunity has been offered to return this defective device. There are zero excuses if an owner keeps one and causes others damage.
Ryland
---------- Post added at 10:48 AM ---------- Previous post was at 10:39 AM ----------
svache said:
It's not so much that it is imperative to keep ownership of these devices. It's the point that it is a voluntary recall, and Samsung sending out an update that disables these devices makes it a bit involuntary. Plus, if someone has paid the phone in full, don't they legally own it? For Samsung to disable it in that situation is a bit much I'd say. This is of course all regardless of whether it is a good idea to keep the phone or not, but that's not the discussion here.
Click to expand...
Click to collapse
So its morally incorrect for Samsung to block the use of a defective dangerous device but not morally incorrect for us to use them in public? Double standards me thinks?
Samsung are NOT going to take away your device. You can still own one as long as the recall where you live is not[/U] official, its the carriers who will block the phone etc. Samsung will not honour further warranties nor offer updates.
Can you explain why you would not want to cooperate with Samsung over the recall?
Ryland
I just noticed you live in the USA where the recall is official.

Ryland Johnson said:
I have to fight one battle at a time. I am mourning the loss of my Note 7. I don't want to be rude and certainly not confrontational when I write I don't care if the fruity brand goes bust and ceases to trade, no concern of mine. What is of concern to me is my families welfare to that end I hope I don't see someone with a Note 7 on an aircraft or public transport.
Every opportunity has been offered to return this defective device. There are zero excuses if an owner keeps one and causes others damage.
Ryland
---------- Post added at 10:48 AM ---------- Previous post was at 10:39 AM ----------
So its morally incorrect for Samsung to block the use of a defective dangerous device but not morally incorrect for us to use them in public? Double standards me thinks?
Samsung are NOT going to take away your device. You can still own one as long as the recall where you live is not[/U] official, its the carriers who will block the phone etc. Samsung will not honour further warranties nor offer updates.
Can you explain why you would not want to cooperate with Samsung over the recall?
Ryland
Click to expand...
Click to collapse
One good reason: I don't get my replacement phone until at least 10/28 because thats the day Pixel XL's ship.

svache said:
It's the point that it is a voluntary recall, and Samsung sending out an update that disables these devices makes it a bit involuntary.
Click to expand...
Click to collapse
It's not a voluntary recall in the United States since Thursday at 3PM Eastern time (October 13 2016), it's mandatory:
https://www.cpsc.gov/Recalls/2017/s...-Additional-Incidents-with-Replacement-Phones
If Samsung were to issue a "magic bullet" over the air that does brick/disable the Note 7 models that people are refusing to return as part of the worldwide recall process all that does is force the customers to do it anyway: they're not going to be happy with a dead/bricked device but they still have the option - even after all that BS they've gone through - to return it to Samsung and get a refund on their costs.
Again, I don't see a negative here.

Ryland Johnson said:
So its morally incorrect for Samsung to block the use of a defective dangerous device but not morally incorrect for us to use them in public? Double standards me thinks?
Samsung are NOT going to take away your device. You can still own one as long as the recall where you live is not[/U] official, its the carriers who will block the phone etc. Samsung will not honour further warranties nor offer updates.
Can you explain why you would not want to cooperate with Samsung over the recall?
Ryland
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No double standards at all. If I want to use the device in a fire proof bunker, then that would be totally up to me as long as this is a voluntary recall. Disabling the device makes it impossible to use it, and renders it to nothing but a paperweight. The double standard is there when Samsung disables the device while you own it and calls it "voluntary".
Nobody is saying anything about not cooperating. As a matter of fact, my own and the wifes are both going back sometime early this coming week. But this isn't about that, this is about Samsung possibly disabling a device, rendering it useless while people may have paid over 800 bucks for it.

svache said:
But this isn't about that, this is about Samsung possibly disabling a device, rendering it useless while people may have paid over 800 bucks for it.
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I just covered that aspect in the post right above yours.

br0adband said:
It's not a voluntary recall in the United States since Thursday at 3PM Eastern time (October 13 2016), it's mandatory:
https://www.cpsc.gov/Recalls/2017/s...-Additional-Incidents-with-Replacement-Phones
If Samsung were to issue a "magic bullet" over the air that does brick/disable the Note 7 models that people are refusing to return as part of the worldwide recall process all that does is force the customers to do it anyway: they're not going to be happy with a dead/bricked device but they still have the option - even after all that BS they've gone through - to return it to Samsung and get a refund on their costs.
Again, I don't see a negative here.
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Where do you read that it is mandatory?
Please, read the small prints at the CPSC site, there's a whole article on the matter. But in short, it is a manufacturer initiated recall, making it voluntary. It is not the CPSC that initiated it, which otherwise would make it mandatory.

PhoenixJedi said:
One good reason: I don't get my replacement phone until at least 10/28 because thats the day Pixel XL's ship.
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Okay. I can see you are, like me, upset about the loss of your Note 7. I get it I truly do.
It is fine for you to take a pee in your own home swimming pool. You paid for it your water blah blah however, when you visit your local public swimming pool and despite the fact you pay an entrance fee is it okay for you to pee in your public swimming pool even though you have paid for entrance?
I hope your answer to that is no? Its no longer a question of morality when an action we make jeopardises the health and safety of the community we share and live in.
There is another post on this forum where a father and mother have returned their Note 7's as they have a young child in the house. Some call that stupidity I call that responsibility.
Providing you don't endanger others I don't have any objection to another person owning a Note 7. I fear that scenario in real life doesn't exist though?
Ryland

Ryland Johnson said:
Okay. I can see you are, like me, upset about the loss of your Note 7. I get it I truly do.
It is fine for you to take a pee in your own home swimming pool. You paid for it your water blah blah however, when you visit your local public swimming pool and despite the fact you pay an entrance fee is it okay for you to pee in your public swimming pool even though you have paid for entrance?
I hope your answer to that is no? Its no longer a question of morality when an action we make jeopardises the health and safety of the community we share and live in.
There is another post on this forum where a father and mother have returned their Note 7's as they have a young child in the house. Some call that stupidity I call that responsibility.
Providing you don't endanger others I don't have any objection to another person owning a Note 7. I fear that scenario in real life doesn't exist though?
Ryland
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To take your analogy for a moment, it wouldn't be up to the water company to stop delivering water if he wanted to pee in the water of a public pool, though. That's a bit the issue I'm having with Samsung if they do this. I totally agree with you on the other points, but I also feel Samsung shouldn't be doing that next step.

Ryland Johnson said:
Okay. I can see you are, like me, upset about the loss of your Note 7. I get it I truly do.
It is fine for you to take a pee in your own home swimming pool. You paid for it your water blah blah however, when you visit your local public swimming pool and despite the fact you pay an entrance fee is it okay for you to pee in your public swimming pool even though you have paid for entrance?
I hope your answer to that is no? Its no longer a question of morality when an action we make jeopardises the health and safety of the community we share and live in.
There is another post on this forum where a father and mother have returned their Note 7's as they have a young child in the house. Some call that stupidity I call that responsibility.
Providing you don't endanger others I don't have any objection to another person owning a Note 7. I fear that scenario in real life doesn't exist though?
Ryland
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Here's the thing. The phones that verizon is offering as possible replacements (top of the line units) that you can switch the note 7 with include the iPhone 7, Pixel, Pixel XL, V20, S7, S7 Edge and a few others. Three of those phones are not out yet, therefore the Note 7 should not be allowed to be killed off until such a time as it HAS been replaced by the company with another phone. I get it, the phone can be dangerous, but people have lives and they've only given us ONE upgrade to replace it with. Why force people to waste it on a device they're not going to want when there are three brand new devices coming out that are eligable as replacement coming out?

svache said:
It's the point that it is a voluntary recall
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About the possible "voluntary" term misunderstanding... maybe you and others missed this explicative post about this definition:
notefreak said:
Why do people think voluntary recall is any less serious?
"Most recalls of defective products are characterized as “voluntary,” a confusing term that can lead consumers to believe that the recall is optional. But voluntary recall is just government-speak for a deal that a manufacturer or retailer of a hazardous product has negotiated with the federal agency in charge of overseeing the safety of that product category. Voluntary recall would also seem to indicate that there are “mandatory recalls” that can be issued by the government should manufacturers or retailers refuse to cooperate, but nearly all the recalls announced last year were voluntary.
In light of this definition, consumers affected by this (or any other) recall should never assume voluntary implies:
less urgency for the need to comply with the recall, or that the recall is a preliminary measure taken by the company strictly out of an abundance of caution, i.e. that it would not otherwise be mandated by the regulating authority.
Do not be confused by the language: it is absolutely imperative that you take action and comply with the recall as soon as possible if you haven’t done so already."
This is from food safety site, but definition stands.
Aldo regarding liability:
"In some cases, a firm or company may initiate a recall voluntarily—meaning without a mandate from the CPSC. Such recalls are often the product of a negotiation between the product manufacturer/retailer with the federal agency that oversees their product category’s safety. Almost all announced recalls are voluntary. Voluntary product recalls are considered to be safeguards against potential lawsuits and sticky legal situations."
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http://forum.xda-developers.com/showpost.php?p=69116188&postcount=21
To sum up:
voluntary means that the recall has been asked "voluntarily" by a manufacturer/seller (Samsung in this case)
mandatory means that an authority has imposed the recall on a manufacturer/seller
Therefore the "voluntary" has nothing to do with a possible customer's option to comply or not with the recall!
I hope these 2 terms are more clear now...

For Samsung, bottom line is that with all the commentary here and elsewhere of folks insisting they will keep the device regardless, they've little choice but to force an update to ensure the unit is disabled. Sure it will upset some owners and may lose them a few customers, but it is the right thing for them to do given the situation. What the folks shouting about keeping them they aren't seeming to care about the risk they will be placing other innocent parties under.
Sure I liked the 7 overall, only -ve for me was the edge glass, I've been in since the original note-1 came out. Mine is sat in its box waiting to be shipped back and I've switched to SIM only and reverted back to the note-3 until something better than current offerings are available. For me it makes no sense at all to hold onto the 7 even if they were not actively disabled by an update/IMEI block. No way am I prepared to take the risk of it failing while I am driving/travelling, am with my family/friends or at work, thereby putting other lives at risk.
Bit like driving drunk really, sure you may be ok and get home safely 98% of the time, but that one time when you don't, how many others got hurt and who's fault was it, the maker of the alcohol, the publican who served you, or you yourself for exercising poor judgement?
If you do continue to keep the device and go the custom ROM route to try to evade disable measures, you are fully and personally liable for whatever transpires thereafter. Can you really afford to compensate an airline for the loss of an aircraft? All the families for their loss? The cost of search and recovery operations?
Bear in mind too that just being there with a note-7 may lead to being implicated even if the device was not the initial cause, just because it's a known hazard and you hadn't returned it...

themissionimpossible said:
About the possible "voluntary" term misunderstanding... maybe you and others missed this explicative post about this definition:
http://forum.xda-developers.com/showpost.php?p=69116188&postcount=21
To sum up:
voluntary means that the recall has been asked "voluntarily" by a manufacturer/seller (Samsung in this case)
mandatory means that an authority has imposed the recall on a manufacturer/seller
Therefore the "voluntary" has nothing to do with a possible customer's option to comply or not with the recall!
I hope these 2 terms are more clear now...
Click to expand...
Click to collapse
Thanks, reading that I think there may indeed a bit of a misunderstanding on both sides.
The rest of what I said still stands, though. While I agree people would be best to comply with the situation, I feel it should not be up to Samsung to actually disable the devices if someone paid them in full, and that was my point really. If providers at the other hand stop serving them, stop allowing them on their network and whatnot, then that would be a different situation entirely, but the device shouldn't be bricked.

svache said:
No double standards at all. If I want to use the device in a fire proof bunker, then that would be totally up to me as long as this is a voluntary recall. Disabling the device makes it impossible to use it, and renders it to nothing but a paperweight. The double standard is there when Samsung disables the device while you own it and calls it "voluntary".
Nobody is saying anything about not cooperating. As a matter of fact, my own and the wifes are both going back sometime early this coming week. But this isn't about that, this is about Samsung possibly disabling a device, rendering it useless while people may have paid over 800 bucks for it.
Click to expand...
Click to collapse
I truly understand your point. I think, perhaps, our wires are getting crossed. Maybe we are getting hung up on the word 'voluntary' as apposed to obligatory?
Perhaps, I don't know, so far Samsung have requested owners help them resolve this nightmare by returning their mobiles for a swop or full refund. I took the refund and will wait till March when the new devices are out.
Now, lets place ourselves in the shoes of Samsung. They produced arguably the most technologically developed mobile phone to date and we loved them. (trying to avoid the word 'best' as its subjective). Most unfortunately for us also Samsung, the said device has a major safety issue. Proof of that is Samsung has recalled the mobile twice, lost multi billions of euros and its another unknow what the brand damage fall out will be.
Has Samsung the legal right to block an unsafe device they released for public sale? I don't know? I know here in Europe once a recall is made 'official' it IS illegal to own, store, trade or sell such an item. I didn't need for the recall to be made 'official' Once I saw Samsung taking this massive blow I realised this was for real and I had to return both my devices twice.
Can you imagine how you would feel if while driving down the motorway your Note 7 decided to go pop and you swerved and caused an accident. WE cant claim ignorance after the fact. This is world wide news. I am sick and tired of seeing people take the pi55 out of the Note 7 and Samsung and us. The sooner all owners cooperate and return the mobile the sooner the vultures will stop circling and both Samsung and we can move on in safety.
You have the freedom of speech to walk into a cinema and shout 'FIRE'. With freedom comes responsibility.
Ryland

Here's the one thing though. What if they find that it wasn't a random issue and that the overheating was actually caused by some stupid people using defective USB-C cables with the phone (as that is a likely possibility, a bad USB-C cable can damage the phone in a way that the battery protection board and/or the charging circuits could be damaged). That would then prove the phones were not defective but were made defective by an external uncertified device. Then, anyone who DID keep their Note 7 is completely screwed even if its found that a faulty device/cable was plugged into the unit.
And don't say its not a likely scenario. They are still investigating, they can't replicate the situation in the lab, and this is a commonly known issue with USB-C cables that Samsung wouldn't try in the lab. CPSC says 92 units out of 1.9 million sold in the US overheated. It is completely possible there are 92 idiots in the world who don't know what a USB-IF certification is.

Nightmare Repair Story

So, I bought 8 Pro back in June of 2020 and I live in Europe. This is important because of law differences between countries.
Last week my 8 Pro died right after OTA, MSM wouldn't work (I am experienced I don't need fix suggestions, trust me, I've done everything) at all. I spent few hours trying to fix it and no luck. Phone is completely dead, no USB sound nor dmesg logs no matter what I do. I used to have various hard bricks before on 8 Pro and other devices. All successfully recovered. This time on the other hand it happened during an OTA, designed for this device. What that means is that this procedure has no right to break the phone, but it did, so it means that something went terribly wrong and possibly lead to hardware damage somehow? No idea.
Next thing I did was to go to OnePlus Support website and register for repair. I took pictures before sending the phone as reviews of the repair place were extremely bad, in fact they have hundreds of negative reviews. Of course I don't believe everything I read and that's why I asked my friends about their experience and two of them had successful repair/replacement and others had bad experience too (and funny enough, I already had to deal with them before! Back then I did actually have warranty but they were refusing to fix it for free, giving me completely stupid reasons)
Pictures taken, phone safely packed (this is important) and here we go, now I'm just waiting for their reply.
They got it! Their reply? "We found that Your motherboard is in fact damaged and it has to be replaced, quotation for that will be almost 500 USD", reason for quotation: "device out of warranty".
Now this kinda confused me because in Europe all phones have 24 month warranty as long as they were purchased in Europe. Now, for example Samsung knows this and their warranty documentation mentions that You can buy Your S22 Ultra in Germany and fix it in other EU countries for example. And this also applies to other companies as I've used warranty repair before and within 24 month period it went smoothly.
So I decided to contact OnePlus directly, they told me that devices bought from stores other than their own one have only 12 month warranty. Why did I even buy it from a different store? Because theirs was out of stock when I wanted to buy the phone and it didn't have Cash on Delivery payment option which I just needed at the time. So it pretty much meant that I can no longer get my phone fixed for free. At that point I contacted Consumer Rights in order to verify if a company can actually do something like their own kind of a limited warranty (they haven't replied yet). And in the meantime rejected quotation as I got a backup phone for cheap so I'll just sell 8 Pro for parts and if I'll get enough from parts I'll get a used one in okayish condition for cheap. (I have lots of Development projects for this device so time matters a lot to me)
Sounds like nothing else could go wrong right? Wrong! As soon as the device was sent back, it came in just plastic foil packaging which offers absolutely no protection. What's even worse? DISPLAY IS CRACKED. No, not from the outside. From the inside!
I had no idea how that happened until one guy from my Telegram Group told me it's most likely because Repair guy mixed up screws during the "expertise" and ended up damaging the display. And You guessed it, others in reviews also mentioned occasionally such things happening to them.
"Authorised repair service", authorised to destroy people's devices I assume?
So now I basically have a 100% trash phone that has no functional parts.
And You'd ask why don't You go to court? Well. I messed up. Usually these businesses have a simple policy "check the item in front of the delivery guy" and I didn't. I could use for an excuse the fact that yesterday I had a diabetic hypoglycemic seizure and I fell on the concrete floor and messed up my head really badly, back of my head is swollen, it was bleeding before as well, my right eye is all red and my foot is missing a lot of skin but most importantly I have extreme headaches, I can barely think straight and I'm very thankful for XDA using dark theme right now because my eyes are crazy sensitive to light. So yes, I just didn't think about it.
Check out pictures below. I also wanted to show their packing instructions which I followed a little too much just to ensure that such expensive phone (1200 USD) will be delivered safely but somehow their pdf website is 404 now. And You can see in the picture what they actually used for packing. Plastic. Thin, plastic.
This thread is mostly a warning for people to be very careful with their OnePlus phones and NEVER buy them from other websites. I paid the same price and got half of the warranty time and no sellable parts.

Sorry to hear about this.
First things first, sounds like you have a concussion, at least. You should have x-rays to rule out a fracture(s). Eye examination to rule out structural damaged especially the retina.
Concussions take at least 30 days to heal. Jacking up your bp isn't being of service to you.
Laying down ramps your bp down a lot... it can save your life. Rest.
Be very careful not to fall again while recovering especially in the bathroom and kitchen.
Phones can be replaced but your health can't.
Once I have a Android OS that's fast, stable and is fulfilling its mission, I leave it alone. Updates can and do break things. It's possible the mobo failed under the strain of updating, but much more likely it was hard bricked by it.
Your best recourse may be to use the consumer protection laws that are in place in your country. It takes time so be patient.
Document everything including a call log.
When you're feeling better go after the One Plus reps. Lean on them, if it takes 3 dozen phone calls keep at them. If you can get the CEO's office number even better.
Letters to the CEO if you're so inclined. At the very least they owe you a display.
File a claim with the carrier; they have more and better resources than you. This may save you from the burden of proof as you did document it and hopefully insured your shipment.
I've gotten a refund check from Sony, which is almost unheard of. Being assertive and having the facts work. Don't let them weasel their way out of this.