Locked out of phone, factory reset isn't an option - HTC 10 Questions & Answers

My girlfriend got the Pixel a couple months ago and I assume she factory reset her HTC10 and threw it in a drawer.
Well now she wants to give it to her mom so she pulls it out and it's asking for a pattern, she had a password before resetting it, not a pattern. I've booted it into bootloader/download mode and factory reset doesn't seem to be an option anymore. Anyone have any ideas? This phone is entirely stock.

You should have it in download mode. (I have it there still at least)
But maybe a ruu could help.
http://forum.xda-developers.com/htc-10/how-to/stock-stock-collection-recovery-ruu-ota-t3359297/

Couple options here. First option if you have root/twrp you can adb shell into the phone, and rm -rf /data/system/*.key and locksettings*. This has saved me from when i did a twrp restore and the pin/password didnt work. Option #2 is to flash a stock RUU from htc. The RUU will basically be the equivalent to factory resetting. Visit http://www.htc.com/us/support/rom-downloads.html and you can find the correct firmware for your carrier. Occasionally the RUU will not run correctly due to lack of missing dependencies. Please visit http://venomroms.com/ruu/ and read through the post. It has great instructions on how to properly install the RUU and it has a list of required packages. Please note though, that the oem provided RUUs from HTC directly require windows to be installed. Good luck. If you need help you may PM or reply.
Oh, I forgot. Power off device completely. Hold down power and volume down to boot into download mode. From this menu, you should have the option to factory reset. You will not see a factory reset option in the bootloader, only download mode.

Once you are in Bootloader mode, go to Recovery Mode. You should see a red upside-down triangle with !. Press and hold Power and press Volume Up just once. A new menu should appears with Factory Reset.
Update: Just find out there is a video in this thread showing how it is done. *** Important: According to the video, you will need the email/password used previously for backup synch. I did not need to use a different email so I assume he is correct.
https://forum.xda-developers.com/htc-10/how-to/videos-unlock-bootloader-root-twrp-htc-t3377315

Related

[Q] Help, I can't unlock my screen

I haven't used my nexus in a couple months, turned it on today and there's a PIN lock.
I don't remember ever setting this up, I tried my usual PINs and none work.
I keep trying but I never get a forgot password log in with google option. I always get 5 wrong entries, wait 30 secs.
I'm at 35 incorrect PINs so far.
-I've also tried going to device manager but my device is always unavailable so I can't send a lock screen to it.
-I can't do a factory reset because my recovery is broken and I can't get into it to erase my data.
-I can't flash a new recovery because my computer isn't a trusted device to access it and I can't allow it because I can't log in.
I'm not sure what else to do.
I have a secondary user on it but I can't turn on the developer options for it because it's not the primary account.
Any ideas what I can do?
If you can get your driver issues figured out, so that the Fast Boot driver works, you can just reflash images from the Bootloader. You do not need to get into Recovery, or get passed the pin lock to reflash. To make it easy, you can use something like Wug's NRT and use the "Bricked Device" option to flash images from the bootloader screen.

Wipe w/broken screen

So I have a busted screen, and due to work email and such, I'd like to wipe the phone before sending it back. I have attempted to navigate the factory reset with the buttons with no success. Any suggestions? The phone is factory unlocked.
Help is much appreciated!
ReMMy1100 said:
So I have a busted screen, and due to work email and such, I'd like to wipe the phone before sending it back. I have attempted to navigate the factory reset with the buttons with no success. Any suggestions? The phone is factory unlocked.
Help is much appreciated!
Click to expand...
Click to collapse
You have a few options.
Get the screen fixed.
Buy an mhl cable and show the screen on a TV, do what you like from there.
Not 100% but try adb commands through a PC and see if there is one to wipe the phone.
Again not 100% but you could use USB OTG to communicate and type in the code within the dialer to wipe the phone.
Flash an ruu, this should nuke the devices memory AFAIK.
There are probably more ways but they're what I would try first.
Or change your password on your work email, if you use a client like good, you can remove it from the device and the password will stop people entering it anyway, not to mention that its sandboxed.
If you have a password (pattern or pin) and you're rooted then you can easily remove them from TWRP recovery by deleting one file, however would the people who get the broken phone go to those lengths?
Hope this helps.

HTC One M9 - Not booting properly after Factory Reset - Please Help!

Hi forum,
I have just reset my HTC One M9 back to factory settings and now when it starts it immediately gives me Google Play errors and will not boot. The errors repeatedly show on the screen and it will not boot normally rendering the phone useless. The messages I am getting are:
1: Unfortunately, Google Play services has stopped
2. Unfortunatley, the process com.google.process.gapps has stopped
I click OK and they just keep coming over and over.
I can't get onto the phone to change settings and would just like it to work again. I am not bothered about custom ROMS, just want it working however I can.
Can anyone point me in the right direction, please?
Thanks for your help.
J
HTCjaystroke said:
Hi forum,
I have just reset my HTC One M9 back to factory settings and now when it starts it immediately gives me Google Play errors and will not boot. The errors repeatedly show on the screen and it will not boot normally rendering the phone useless. The messages I am getting are:
1: Unfortunately, Google Play services has stopped
2. Unfortunatley, the process com.google.process.gapps has stopped
I click OK and they just keep coming over and over.
I can't get onto the phone to change settings and would just like it to work again. I am not bothered about custom ROMS, just want it working however I can.
Can anyone point me in the right direction, please?
Thanks for your help.
J
Click to expand...
Click to collapse
You can try starting your phone in safe mode by holding the vol down button when the HTC logo shows when you start up. *release power key and start pressing vol down when htc logo shows*
See if you can start properly with Safe Mode and if anything can be updated there. If it doesn't work, just wipe the phone once more using recovery mode and see if it works. If it fails again even after another wipe, you have to install the RUU for your phone again using the SD card method in the Readme thread.
hi,
shut down your phone
boot into bootloader mode - select boot to recovery
"WARNING - ALL DATA WILL BE LOST"
Next select from Recovery Mode menu "wipe data / factory reset" using Volume buttons to navigate and Power button to confirm.
Choose "Yes -- delete all user data" to confirm the whole operation.
After that select option "reboot system now".

ATT Note 5 Native Tether/hotspot (NO Root) 6.0.1 MM

I am using an at&t note 5 (sm-920A) i downgraded from Nougat EQC6, 7.0.1 to 6.0.1. MM CPK1 with Binary 4 bootloader. This phone has never been rooted.
I now have access to hotspot in my notifications drop down menu, and USB tethering along with Bluetooth tethering work by just going to the option and switching them on.
My Goal was initially to downgrade to 5.1.1 to get root so i could make use of the Native Tether/Hotspot and other root apps on my ATT Note 5.
I am using this phone on the Straight Talk network.
This is my first how-to and first post. I apologize if i post in the wrong section or am unable to give more help to those in need.
I've searched/googled and although i have found workarounds i have not found any how-to's to get to this end result.
Ive been using my note 5 this way for a few days now with no problems. disabled att bloatware, knox, and system updates with package disabler pro.
With not having any issues, I flashed back to the 6.01 firmware to check my steps and write this how-to. Will update if anything changes.
WARNING!!
Some things i did may be unnessary but were in my process at the time of writing/doing this so are included
I haven't tested everything on this phone.
I don't know if there are any bugs.
I don't know what will happen when updated.
I do not garuntee this will work for you.
I take NO responsibility if your decision to try/do this fails.
The Search button and google were my biggest helpers.
Here is my process as laid out and straight forward as i could think to write it.
Things you will need:
1. N920AUCS4CPK1 posted by droidvoider (https://forum.xda-developers.com/at...lution-samsung-note-5-sm-n920a-error-t3545600 using odin) by droidvoider
2. Odin3 v3.12.10 posted by anycallmongolia (https://forum.xda-developers.com/showthread.php?t=2711451) by anycallmongolia,
3. COMBINATION_FA51_N920AUCU4APL1_CL6053901_QB11816686_REV00_user_mid_noship posted by BE8ST (https://androidfilehost.com/?w=files&flid=124797)
4. N920AUCE2APB2.tar posted by TechNyne66 (https://forum.xda-developers.com/att-galaxy-note5/general/att-note-5-n920a-teather-root-t3356666)
Big Thank you to these guys for posting this stuff, and everything else they post.
I am assuming you know how to put your phone into download mode and use odin in the following instructions. I left my phone connected to my pc with sim card in the entire process.
1. Unzip N920AUCS4CPK1, then Flash using odin. Use all 4 files in their respected spots. nothing else has to be changed hit start.
After reboot I setup up the phone enough to get to settings and enable developer options. making sure to turn on adb debugging and oem unlock. then rebooted to download mode
2. In Odin, Flash N920AUCE2APB2.tar in the BL slot and COMBINATION_FA51_N920AUCU4APL1_CL6053901_QB11816686_REV00_user_mid_noship.tar in the AP slot. (I flashed these two at the same time)
Phone will reboot to binary splash screen then start regularly. For me the phone Played boot music and (vibrated then vibrate twice) repeatedly. Bootloop
If this happens to you as well,
2a. Shut phone off by holding volume down key and power button.
(If you are brought to a screen that says power key long press in yellow with other information below[well call this the info screen, not sure on its proper name],
then power off by holding volume down key and power key again, releasing both when screen goes blank.
2b. When the phone is completly off reboot to recovery by holding volume up key and power key.
Do a factory reset and wipe cache. Then reboot. (If it freezes at cache complete, power off with volume down key and power key).
Holding power button for 10 seconds or more will boot you to info screen again.
3. Your phone should load to a home screen with what looks like a debugging menu as the background.
4. Turn phone off and boot to download mode.
5. In Odin, load BL, AP, and CP from N920AUCS4CPK1. Leave CSC blank. No other options should be changed in Odin.
6. You will reboot to recovery. Use reboot option. dm verity check will start then phone should reboot to normal setup initialization.
7. If for some reason your phone shows the wrong storage size, go to back-up and resert in settings and o a factory data reset mine was showing up as 16gb where as it is 64gb
That was everything i did.
If with straight talk send a text to 611611 with the mesage being apn.
afrter a few minutes they will send a configuration message for browser and mms.
Install both. They should say installed when complete.
For others you will have to input your apn settings manually.
My phone showed H+ for the first few minutes, has been showing 4g ever since.
Just a few thoughts before i post, but are in no way tested or confirmed...
I'm thinking coming from cpk1 full firmware you could just flash the combination file in the AP slot.
Then after reboot to Download mode flash the cpk1 firmware without the CSC file and hve the same result,
but I havnt had a chance to test that yet as i need my phone running, and will soon have to go to work.
The main reason the N920AUCE2APB2.tar file was used was because i was playing around flashing different files it may or may not be needed. further testing is needed. but it was there during this process so i included it. Again I apologize if this could be simplified or if i left anything out. any comments are appreciated positive or negative. Thanks
So i did a little testing. Flash cpk1 all files. Then flash the custom binary and rebooting to download mode. Then flash the cpk1 files again minus the csc file. Leave that slot(csc) empty in odin and it will give you native hotspot and tethering. You get hotspot from notification drop down menu and No more contact att. It will take away the calls over wifi option though.
I will edit this walkthrough (if you canveven call it that) soon to reflect the changes. Thank you for reading.
Badbrane said:
So i did a little testing. Flash cpk1 all files. Then flash the custom binary and rebooting to download mode. Then flash the cpk1 files again minus the csc file. Leave that slot(csc) empty in odin and it will give you native hotspot and tethering. You get hotspot from notification drop down menu and No more contact att. It will take away the calls over wifi option though.
I will edit this walkthrough (if you canveven call it that) soon to reflect the changes. Thank you for reading.
Click to expand...
Click to collapse
https://forum.xda-developers.com/att-galaxy-note5/general/update-t3738023 N920A_N920AUCS4EQL1_ATT_USA_7.0.zip post #2
by huynhlam thank you
[ATT Note 5. on straight talk]
This process also works using this firmware. i updated from cpk1 using my process in post #2. i left out the (csc) and pit file in the N920A_N920AUCS4EQL1_ATT_USA_7.0.zip huynhlam posted in the link above. I am now on 7.0 with native hotspot and mobile hotspot icon in the notification drop down menu working . i can upload pictures but atm im not familiar with the best free file hosting sites so any suggestions would be greatly appreciated. i will keep trying different firmwares and update with results.
Badbrane said:
I am using an at&t note 5 (sm-920A) i downgraded from Nougat EQC6, 7.0.1 to 6.0.1. MM CPK1 with Binary 4 bootloader. This phone has never been rooted.
I now have access to hotspot in my notifications drop down menu, and USB tethering along with Bluetooth tethering work by just going to the option and switching them on.
My Goal was initially to downgrade to 5.1.1 to get root so i could make use of the Native Tether/Hotspot and other root apps on my ATT Note 5.
I am using this phone on the Straight Talk network.
This is my first how-to and first post. I apologize if i post in the wrong section or am unable to give more help to those in need.
I've searched/googled and although i have found workarounds i have not found any how-to's to get to this end result.
Ive been using my note 5 this way for a few days now with no problems. disabled att bloatware, knox, and system updates with package disabler pro.
With not having any issues, I flashed back to the 6.01 firmware to check my steps and write this how-to. Will update if anything changes.
WARNING!!
Some things i did may be unnessary but were in my process at the time of writing/doing this so are included
I haven't tested everything on this phone.
I don't know if there are any bugs.
I don't know what will happen when updated.
I do not garuntee this will work for you.
I take NO responsibility if your decision to try/do this fails.
The Search button and google were my biggest helpers.
Here is my process as laid out and straight forward as i could think to write it.
Things you will need:
1. N920AUCS4CPK1 posted by droidvoider (https://forum.xda-developers.com/at...lution-samsung-note-5-sm-n920a-error-t3545600 using odin) by droidvoider
2. Odin3 v3.12.10 posted by anycallmongolia (https://forum.xda-developers.com/showthread.php?t=2711451) by anycallmongolia,
3. COMBINATION_FA51_N920AUCU4APL1_CL6053901_QB11816686_REV00_user_mid_noship posted by BE8ST (https://androidfilehost.com/?w=files&flid=124797)
4. N920AUCE2APB2.tar posted by TechNyne66 (https://forum.xda-developers.com/att-galaxy-note5/general/att-note-5-n920a-teather-root-t3356666)
Big Thank you to these guys for posting this stuff, and everything else they post.
I am assuming you know how to put your phone into download mode and use odin in the following instructions. I left my phone connected to my pc with sim card in the entire process.
1. Unzip N920AUCS4CPK1, then Flash using odin. Use all 4 files in their respected spots. nothing else has to be changed hit start.
After reboot I setup up the phone enough to get to settings and enable developer options. making sure to turn on adb debugging and oem unlock. then rebooted to download mode
2. In Odin, Flash N920AUCE2APB2.tar in the BL slot and COMBINATION_FA51_N920AUCU4APL1_CL6053901_QB11816686_REV00_user_mid_noship.tar in the AP slot. (I flashed these two at the same time)
Phone will reboot to binary splash screen then start regularly. For me the phone Played boot music and (vibrated then vibrate twice) repeatedly. Bootloop
If this happens to you as well,
2a. Shut phone off by holding volume down key and power button.
(If you are brought to a screen that says power key long press in yellow with other information below[well call this the info screen, not sure on its proper name],
then power off by holding volume down key and power key again, releasing both when screen goes blank.
2b. When the phone is completly off reboot to recovery by holding volume up key and power key.
Do a factory reset and wipe cache. Then reboot. (If it freezes at cache complete, power off with volume down key and power key).
Holding power button for 10 seconds or more will boot you to info screen again.
3. Your phone should load to a home screen with what looks like a debugging menu as the background.
4. Turn phone off and boot to download mode.
5. In Odin, load BL, AP, and CP from N920AUCS4CPK1. Leave CSC blank. No other options should be changed in Odin.
6. You will reboot to recovery. Use reboot option. dm verity check will start then phone should reboot to normal setup initialization.
7. If for some reason your phone shows the wrong storage size, go to back-up and resert in settings and o a factory data reset mine was showing up as 16gb where as it is 64gb
That was everything i did.
If with straight talk send a text to 611611 with the mesage being apn.
afrter a few minutes they will send a configuration message for browser and mms.
Install both. They should say installed when complete.
For others you will have to input your apn settings manually.
My phone showed H+ for the first few minutes, has been showing 4g ever since.
Just a few thoughts before i post, but are in no way tested or confirmed...
I'm thinking coming from cpk1 full firmware you could just flash the combination file in the AP slot.
Then after reboot to Download mode flash the cpk1 firmware without the CSC file and hve the same result,
but I havnt had a chance to test that yet as i need my phone running, and will soon have to go to work.
The main reason the N920AUCE2APB2.tar file was used was because i was playing around flashing different files it may or may not be needed. further testing is needed. but it was there during this process so i included it. Again I apologize if this could be simplified or if i left anything out. any comments are appreciated positive or negative. Thanks
Click to expand...
Click to collapse
If anyone could link me to the original poster of the combination file, it would be much apreciated. the user name i got was off android filehost site annd i would like to give them thanks if they are on the xda site. i searched their user name on xda and could not find. thanks again
Badbrane said:
https://forum.xda-developers.com/att-galaxy-note5/general/update-t3738023 N920A_N920AUCS4EQL1_ATT_USA_7.0.zip post #2
by huynhlam thank you
[ATT Note 5. on straight talk]
This process also works using this firmware. i updated from cpk1 using my process in post #2. i left out the (csc) and pit file in the N920A_N920AUCS4EQL1_ATT_USA_7.0.zip huynhlam posted in the link above. I am now on 7.0 with native hotspot and mobile hotspot icon in the notification drop down menu working . i can upload pictures but atm im not familiar with the best free file hosting sites so any suggestions would be greatly appreciated. i will keep trying different firmwares and update with results.
Click to expand...
Click to collapse
Hello Badbrane, I followed your instructions and I succeeded
Thanks a lot!
EDIT: After some testing I found out a bluetooth issue.
The first time I turn the device on, the bluetooth works fine. Then, after a reboot, I can't turn bluetooth on any more.
If I go through a Factory reset I will get the bluetooth working again, till next reboot
I need some help. I'm stuck in 2b (yellow information screen). when i hold [volume down] + [power button] it restarts instead of turning off. What should I do?
The combination file is no longer on Android file host. Any chance you have another link?
Im blind
https://1drv.ms/f/s!AhYiTPM1C3QkbQJswYeC0PtRMEY
not sure how long this link will be live but here's N920AUCS4CPK1.rar and COMBINATION_FA51_N920AUCU4APL1_CL6053901_QB11816686_REV00_user_mid_noship.rar. sorry it took so long to reply.
crazydoria said:
I need some help. I'm stuck in 2b (yellow information screen). when i hold [volume down] + [power button] it restarts instead of turning off. What should I do?
Click to expand...
Click to collapse
hold vol down and power till screen goes black immediatly change to 3 finger salute for dl or recovery. have to do it fast, that or wait for the battery to die and resume from there.
gmlai said:
Hello Badbrane, I followed your instructions and I succeeded
Thanks a lot!
EDIT: After some testing I found out a bluetooth issue.
The first time I turn the device on, the bluetooth works fine. Then, after a reboot, I can't turn bluetooth on any more.
If I go through a Factory reset I will get the bluetooth working again, till next reboot
Click to expand...
Click to collapse
I havnt really messed with the bluetooth much on my note 5 since i did this process. there are definetly a few bugs but my only concern was being able to use hotspot and tether. found out later that the system will try to auto update but it crashes every time so i no worring about hitting binary 5, as far as i know that is

Motorola One Action auto update failed now stuck on "Just a sec..."

Hi,
My Motorola One Action is original (so no custom firmware or rooted) and every now and then i receive auto updates. Recently the phone was upgraded to Android 11. Fine.
Last weekend there was an update and in the morning the phone was stuck on Android bootloader with the question "format" or "retry" (cannot remember exactly, but it was 2 questions) and i chose "retry". The device rebooted; android logo showed up and then the google/android assistant showed up with the notification "Hello" and a lanuage selector.
I choose NL or EN and then a white screen with "Just a sec..." appears and this screen will stay there forever. I put the phone on charger and waited 30 hours, still the same.
What i tried:
- reboot;
- press & hold power button long time; reboot;
- turn off and then volume Down + Power key bootloader. There isnt much i can do here;
- from screen above; go to fastboot mode (volume Up + power) but unfortunately there is no whipe cache option; only whipe data / factory reset.
FYI: there are still a lot of photo's on the device; i dont want a factory reset and/or whipe data.
I put device in bootloader mode again, connect with usb and installed "Rescue and Smart Assistant". The device recognized, IMEI is found and more stuff. In this Windows app i can download the correct firmware; i store it in c:/motorola/firware. The file is troika_reteu_rsbs31.q1-48-36-23-2_subsidy-default_regulatory-default_cfc.xml.zip
The the "Start Rescue" button is shown; but the message "Flashing removes all data from device".
I dont want that so i followed this guide:
The conversion went OK and executed the file generated (.bat), immediately a upload process starts; this takes about 5-6 minutes. After that; a device reboot and still... the same result.
Any tips or advice would be very helpful (i hope).
I found this; looks promising
Moto One Action FRP Bypass Android 11 2022 Google unlock XT2013
How to bypass Google Account Verification - FRP lock on Motorola One Action Android 11 2021 2022 without computer XT2013 Amazon Prime & Factory Unlocked
lgstylo3plus.com
But unfortunately the image browser does not respond.
I have contacted Motorola / Lenovo using their forum. In short their answer is that for almost sure the only way is to completely reset the device that means whiping data.
Is there absolutely no way to access the data partition?
I used ADB to flash a newer and older version of android.
Both version gave a error message directly when phone powered on.
Then i re-installed the current version of android; phone worked again. Unfortunately all data lost.

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