Related
Good day dear xda-developers community,
I have a very strange problem, searching the net did not bring any results so I thought I'd ask the guys here, perhaps somebody has had a similar problem as well.
A couple of months ago my video card broke, I could start up my phone but had a lot of artefacts so I brought it to the store I bought it at and they sent it out for repairs under warranty conditions. I got the phone back and I had no artefacts anymore so I was more than happy.
A couple of days after that I noticed a scratch on the screen, a small one but still quiet noticeable. The phone was never dropped and always carried in the pocket, so I thought to my self "ohh well, I guess this could happen".
Now though, a couple of weeks using the phone I have a strange feeling that the screen that was put on my phone after replacement isn't Gorilla Glass at all, it feels weird when you touch it, not as smooth and there is A LOT of grease that stays on the phone, never really noticed any in a whole year using the phone before, plus the proximity sensor doesn't always work, when I bring the phone to my ear I have to do it a couple of times before it goes out.
Now here's what I am wondering, is there any way to check whether the screen is Gorilla Glass or not, and that the company hasn't just put some cheap replacement glass on my phone to save up money?
Anybody got any idea what's up?
well the easiest thing to do it putting two HOX side by side and compare the two screens i guess
Go back to the shop and demand a detailed repair overview. Your entitled to one since its your phone !
Or let them take it in for another repair/research. Just dont take no for an answer.
beast1944 said:
Anybody got any idea what's up?
Click to expand...
Click to collapse
You might like to see my earlier posting, also my screen now is broke and some greasy stuff was on my screen as well...
http://forum.xda-developers.com/showthread.php?t=2314196&goto=newpost
Unetwork said:
You might like to see my earlier posting, also my screen now is broke and some greasy stuff was on my screen as well...
http://forum.xda-developers.com/showthread.php?t=2314196&goto=newpost
Click to expand...
Click to collapse
I guess we were both duped and had some clone screen put into our phone instead of the original HOX screen, which really sucks, cause I don't even know how to prove that, also I noticed that I have 2 yellow spots on the left-top side of the screen, they are very well visible on the white background and they get even Yellower as the phone gets hotter.
beast1944 said:
I guess we were both duped and had some clone screen put into our phone instead of the original HOX screen, which really sucks, cause I don't even know how to prove that, also I noticed that I have 2 yellow spots on the left-top side of the screen, they are very well visible on the white background and they get even Yellower as the phone gets hotter.
Click to expand...
Click to collapse
Wauw thats what I had when I just got mine brand new..its a known issue with the One X
It has to do something with the glue..better get it replaced and ask for the old screen so you can check if its a clone.
Hope it will work out well for you bro, I took my loss as they will not give me a refund..
Unetwork said:
Wauw thats what I had when I just got mine brand new..its a known issue with the One X
It has to do something with the glue..better get it replaced and ask for the old screen so you can check if its a clone.
Hope it will work out well for you bro, I took my loss as they will not give me a refund..
Click to expand...
Click to collapse
They won't give you a refund, but did you try getting it fixed? is it covered by the warranty? The problem is that I bought it in the netherlands and I was just there a couple of weeks ago, had the phone done and went back to Belarus, where we don't the HTC service centres. I will have to wait till I go to the netherlands again to give the phone back into repairs.
beast1944 said:
They won't give you a refund, but did you try getting it fixed? is it covered by the warranty? The problem is that I bought it in the netherlands and I was just there a couple of weeks ago, had the phone done and went back to Belarus, where we don't the HTC service centres. I will have to wait till I go to the netherlands again to give the phone back into repairs.
Click to expand...
Click to collapse
No refund here in Macedonia, the service told me I dropped the phone which I did not...
I am trying to find a replacement screen with digitizer
Guys, over the past few days I have noticed at the foot of the screen in the centre there is a yellow line (approx 1 to 2mm thickness) appearing which looks very much like screen burn.
It can only be seen when a lighter colour is present but it is there no matter what you are looking at.
When watching movies it is horrendous as your eyes are constantly drawn to the yellow thick line.
Question being has anyone else noticed this?
Sounds like a faulty panel to me
Lennyuk said:
Sounds like a faulty panel to me
Click to expand...
Click to collapse
That's what I am thinking but before I contact Clove tomorrow it would be interesting to hear if this is an isolated case?
Give us a picture
htc_HD2 said:
Give us a picture
Click to expand...
Click to collapse
Impossible to see if you do a screen grab. The grab would not show the screen burn.
The only way to do it is to take a photo of the G3's screen and I don't have another camera at hand with me this weekend.
Dead pixel maybe
Sent from my LG-D850 using Tapatalk
StreetkillnHD said:
Dead pixel maybe
Sent from my LG-D850 using Tapatalk
Click to expand...
Click to collapse
No, it's nothing like a dead pixel.
It's more like a yellow stain that progressively gets darker the longer the screen is left on.
I contacted Clove who would send it back to LG for them to look at.
In the meantime if I change the Home a Touch Buttons to Black it covers up the Yellow stain whenever a screen uses the touch buttons.
It's when you are either looking at photos, watching movies or playing games where you don't have touch buttons displayed that you see it.
Beards said:
No, it's nothing like a dead pixel.
It's more like a yellow stain that progressively gets darker the longer the screen is left on.
I contacted Clove who would send it back to LG for them to look at.
In the meantime if I change the Home a Touch Buttons to Black it covers up the Yellow stain whenever a screen uses the touch buttons.
It's when you are either looking at photos, watching movies or playing games where you don't have touch buttons displayed that you see it.
Click to expand...
Click to collapse
I have had this on devices in the past, its certainly a faulty screen.
Yes, I definitely agree on that.
Okay I should return it for repair but I would find it murder to be without the phone.
So far it is limited to the area of the touch buttons and like I mention if I change to black you then don't see it a lot of the time.
I'm seeing if I can live with it..........
Beards said:
Yes, I definitely agree on that.
Okay I should return it for repair but I would find it murder to be without the phone.
So far it is limited to the area of the touch buttons and like I mention if I change to black you then don't see it a lot of the time.
I'm seeing if I can live with it..........
Click to expand...
Click to collapse
Just as a warning, when I have had this on devices in the past it is something that gets worse over time, the yellow area will spread, its probably worthwhile getting it fixed now to avoid having it become a bigger problem in the future.
Have you spoke to clove yet? Surely they might just swap it out rather than force you to get a repair?
Lennyuk said:
Just as a warning, when I have had this on devices in the past it is something that gets worse over time, the yellow area will spread, its probably worthwhile getting it fixed now to avoid having it become a bigger problem in the future.
Have you spoke to clove yet? Surely they might just swap it out rather than force you to get a repair?
Click to expand...
Click to collapse
Yes I spoke with Clove and was quite surprised they would send it back for repair.
At the time I had had the G3 for 18 days.
As such seeing as being without the phone is going to be a nightmare and it's not spreading or getting worse for the time being, I'm mulling over my options.
Fortunately money is not a problem. If it gets that bad I would rather buy another and set up the new G3 in the presence of the faulty G3 then either give the faulty one away to a member of the family which I do with all of my phones and let them decide what to do....
I have the exact same problem. Found this thread googling for it. It's almost right in the bottom center. Looks yellowish and it's driving me nuts. I'll probably hold off exchanging for a while since I cannot afford to go without a phone and have no way to backup everything until someone unlocks the boot loader.
bpyazel said:
I have the exact same problem. Found this thread googling for it. It's almost right in the bottom center. Looks yellowish and it's driving me nuts. I'll probably hold off exchanging for a while since I cannot afford to go without a phone and have no way to backup everything until someone unlocks the boot loader.
Click to expand...
Click to collapse
Well, if it's any help to you all I can tell you is it doesn't appear to get any worse.
Yes it's there and more prominant when it gets hotter but it doesn't appear to be spreading or going darker.
At the moment I am still living with it.
hey guys... my G3 was working perfectly when i bought it 5 months from now, just today i noticed a blue spot on the screen it can be very annoying at times, and it only appears on dark colors and black mostly.
what should i do? please help.
ps. the device got warm today and i was watching 1080p video on it, not to mention that the weather here is REALLY HOT. but it's not the first time it gets warm soo i don't know what to do
omaroid said:
hey guys... my G3 was working perfectly when i bought it 5 months from now, just today i noticed a blue spot on the screen it can be very annoying at times, and it only appears on dark colors and black mostly.
what should i do? please help.
ps. the device got warm today and i was watching 1080p video on it, not to mention that the weather here is REALLY HOT. but it's not the first time it gets warm soo i don't know what to do
Click to expand...
Click to collapse
Take it to a service center to get it looked at
omaroid said:
hey guys... my G3 was working perfectly when i bought it 5 months from now, just today i noticed a blue spot on the screen it can be very annoying at times, and it only appears on dark colors and black mostly.
what should i do? please help.
ps. the device got warm today and i was watching 1080p video on it, not to mention that the weather here is REALLY HOT. but it's not the first time it gets warm soo i don't know what to do
Click to expand...
Click to collapse
Sounds like a damaged LCD...unfortunately. If you have insurance its probably time to use it. If you don't, then look into the cost of a replacement front assembly(should be @$80-90us) to repair it yourself. It's an easy fix though...just a lil pricey.
I have insurance but here in my country i don't think it's a good idea going there, and i'm afraid they make it worse...
The blue spot only appears on black, so if you're sure it's a damaged LCD and not a software stuff nor hot related i shall take the phone to them to check it out. That's the best i can do
I mean what makes a damaged screen? The phone didn't fall or anything the spot just happend >_< is it wrong manufacturing by LG?? Sorry but it's driving me crazy
omaroid said:
I mean what makes a damaged screen? The phone didn't fall or anything the spot just happend >_< is it wrong manufacturing by LG?? Sorry but it's driving me crazy
Click to expand...
Click to collapse
It could be anything really... It could be a manufacturing defect that just showed up now over time, it could be heavy use causing high heat and the processor burned your LCD, it could be a hard thumb or fingerprint that compressed the LCD, etc.; many possibilities.
Check this reddit thread because you're not alone... https://www.reddit.com/r/LGG3/comments/2qfzz9/lg_g3_screen_burnpurple_smudge/
It seems like the most common solution was to get a replacement.
If your curiosity is really driving you crazy try posting a pic so xda'ers can see what and where it is. Someone may be able to diagnose it for you or at least give you an educated guess as to what happened.
i added some pics above ^ hope they help
I also have a faint blue spot on my screen, but it's only visible on white backgrounds. Not worth sending it in for.
Verstuurd vanaf mijn LG-D855 met Tapatalk
Mine only appears on black.. It's not affecting much, but i still think it should be fixed as quickly as possible.
My pixel 2 XL has a small bump by the top of the LCD.
It doesn't affect the screen at all but I'm just wondering if I'm the only one. I'll try and get a picture of it. Only visible when screen is off. I noticed it today and my OCD went off. Maybe in the only one. Do any of you guys have it? It's right under the earpiece speaker. Top center of the LCD.
Why is this not posted on the QA section ?
Not seeing one, post a picture if possible when thread is moved...
Z51 said:
My pixel 2 XL has a small bump by the top of the LCD.
It doesn't affect the screen at all but I'm just wondering if I'm the only one. I'll try and get a picture of it. Only visible when screen is off. I noticed it today and my OCD went off. Maybe in the only one. Do any of you guys have it? It's right under the earpiece speaker. Top center of the LCD.
Click to expand...
Click to collapse
That is not normal at all. I would contact Google about it right away.
I'll post pic tomorrow. I'll be contacting Google to get an exchange. It's bugging me too much now.
Best I could get. Real hard to get with camera.
Z51 said:
Best I could get. Real hard to get with camera.
Click to expand...
Click to collapse
Wow, that's something really pressed from the other side. I would return it. This doesn't seem normal.
Sent from my Pixel 2 XL using Tapatalk
RMA it ASAP
From what I see, RMA it...
Already RMA'd the device.
Advanced RMA. So they're charging my credit card and sending a whole nother unit. Once I get it, I send my faulty device back and get credited back . I hope I'm the only one. I had no blue tint too. Sucks. With my luck I'll get a blue tint screen lol
Z51 said:
Already RMA'd the device.
Advanced RMA. So they're charging my credit card and sending a whole nother unit. Once I get it, I send my faulty device back and get credited back . I hope I'm the only one. I had no blue tint too. Sucks. With my luck I'll get a blue tint screen lol
Click to expand...
Click to collapse
Got my new device today. All is good now.
My buddy had the same issue as me, so it's more than likely not an isolated issue. Anyone else here with this problem?
Not sure how you got one with a LCD. It's supposed to have an OLED.
Was that reply necessary? Jesus.
LG G8S here in UK.
MASSIVE screen burn.
Literally half the screen has gone a VERY dark green.
Any way to fix this?
thanks
Matt
matthew33 said:
LG G8S here in UK.
MASSIVE screen burn.
Literally half the screen has gone a VERY dark green.
Any way to fix this?
thanks
Matt
Click to expand...
Click to collapse
No need to spam like 5 threads here dude... And no, it's almost certainly a hardware issue. So buy a new phone, find an expensive replacement screen somewhere, or send to lg repair center