Develop Bugs

USB doesn't work???

Can someone please help? I just bought a used P3300 from ebay (a wholesaler). The phone works great, absolutely everything works except for the activesync over USB. The phone is not even seen by the computer with or without activesync. I have tried it on several computers with the same issue, yet the battery charges through the USB cable.
I even reflashed the ROM using the SD card method and still have the same issue. What might be going on here??? How can the USB data connection be not working? I've never experienced this with many different phones I've had.
thanks,

Go to Settings, Connections, USB to PC, and untick Enable advanced network functionality.

I tried that, it didn't make a difference. I also tried both Activesync 4.5 and 4.2. Still nothing. I hard reset and soft reset several times - still nothing.

What Firewall is on your PC. Could be this causing the hassle.

Have you tried using a known-working usb lead?

I had this problem also to begin with, google an application called "USBKILLER" and put this .CAB onto your memory card and load this onto the phone.
When your in the application select SERIAL and click YES and this should resolve your problem - I am not sure why this happend but my mate who has the same phone does not have this problem and can resolve it by removing the check box in USB to PC settings

hey guys.... thanks for the input. My firewall is disabled - I read the Microsoft article regarding the ports Activesync uses. But AS works with my other phones, so I know that's not the problem. Same thing with the USB cable. It works with the other phones but not this one.
nicko666, I will try that USBkiller program later tonight. Thank you for the suggestion. I'll let everyone know how it goes.

Found USBkiller Cab File Attached - good luck

I tired the USBkiller program (found it myself earlier) but it also doesn't make a difference. I tried changing the setting to SERIAL in the program and also playing with the "advanced network functionality" and activesync connection settings and it's a no-go.
Still nothing works. Do I have a broken device?

hardware problem
i had the same problem after 1 month of using my p3600 i pay 59 euro to change it because the garanty not include this problem.the service told me that it was my fault !!!!

Hello. Is your PPC detected by Windows in the manager of peripheral? It is necessary that you look at if you have a new network card named "Windows Mobile".

I had that problem. I am sorry, but I think you bought a used and not-functional phone. The problem is probably due to high power that the phone got, probably when charging it through a car-charger. You should NEVER connect the phone to a car charger and then start the car - the power can damage the USB connection. You should always first start the engine and only then connect the phone to the charger.
Anyway, I had the same problem - the USB could charge the phone, but no Active Sync connection. I sent my phone to HTC UK, and after one week I got it back with a new board (they replaced the whole inside of the phone). Free of charge.
If this is the situation with your phone - no software solution will help you.

Damn, that sounds like what's going on with my phone. How do I find out how to have it serviced? I can't find anything on the useless HTC site. Please help....
And thanks to you all for the help so far.
mattan said:
I had that problem. I am sorry, but I think you bought a used and not-functional phone. The problem is probably due to high power that the phone got, probably when charging it through a car-charger. You should NEVER connect the phone to a car charger and then start the car - the power can damage the USB connection. You should always first start the engine and only then connect the phone to the charger.
Anyway, I had the same problem - the USB could charge the phone, but no Active Sync connection. I sent my phone to HTC UK, and after one week I got it back with a new board (they replaced the whole inside of the phone). Free of charge.
If this is the situation with your phone - no software solution will help you.
Click to expand...
Click to collapse

I remember sending them mail regarding the problem, via HTC site (mail: [email protected]).
After all the solutions they suggested didn't work, they called me and asked me to send the phone to the UK (they gave me all the details and were very nice and efficient). I must say that my phone was still at warranty period.

this may sound silly, but have you tried the usb ports on the back of the computer?
for some reason, the usb headers on my motherboard don't seem to recongise the phone, i'm not sure if theres no enough power or what, i've onbly tried the cable in a laptop and that works fine...if i plug them in the front usb ports i get the error in windows 'Your device has malfunctioned, Replace the Device and Try Again' or something very simular, tried the other usb header on the board, same problem, back ports, no problem...all other usb devices work fine in all the ports!

Dear all.
I work for a company that has over 600 of the htc p3300. Some of them will work in the usb and some don't.
I have 4 at the moment, 2 of them will work with the usb and the other 2 won't........
Tries all the stuff mentioned here and nothing helps.
Can't update them because of the usb........
HTC are not a lot of help either......

stead said:
this may sound silly, but have you tried the usb ports on the back of the computer?
for some reason, the usb headers on my motherboard don't seem to recongise the phone, i'm not sure if theres no enough power or what, i've onbly tried the cable in a laptop and that works fine...if i plug them in the front usb ports i get the error in windows 'Your device has malfunctioned, Replace the Device and Try Again' or something very simular, tried the other usb header on the board, same problem, back ports, no problem...all other usb devices work fine in all the ports!
Click to expand...
Click to collapse
Hi I had been trying to sort this problem out too, and after reading about starting cars with the device on charge I thought I was doomed. But what stead suggests has just worked for me too. I was using the nearest USB on my laptop but plugin it in round the back has just got it working again. The last time it synced it was 'Repairing' the Active Sync 4.5 setup program run through. I must admit that the cable into the phone is also resting on a pen at the base of the phone- just to make sure....

Phone does not recognize it is connected to computer through USB

Good day fine sirs and ma'ams.
I would just like to say I love my Tilt 2, and have had it for a few months now with no real problems and this is about my 4th WM phone.
As of about a month ago, I have been unable to connect or sync the device to my PC.
I have WM Device center 6.1 (the latest from the website)
I am running windows 7
I had been able to sync the phone until about a month ago.
I have unchecked the box in the USB to PC for faster data synchronization.
Essentially, when I plug the phone into the computer, it just acts as if it is connected to a charger. Nothing comes up on the phone and nothing comes up on the computer. It just charges. I have even installed and uninstalled WMDC a couple of times.
I really am at my wits end here.
My question is, is there a fix for this apart from sending the phone in? I am able to flash the phone via the microsd card, and even tried going back to the e2 rom that is as close to the ATT rom as I could find.
I did find the stock rom, but it does not come with the image file, just the ruu.exe I believe. I cannot flash roms via the USB cable either, so I am only able to change things like I said, via the microsd card.
Any help is greatly appreciated! Thanks!
And yes, I have searched, and have found many other people posting in other threads saying they have the same problem, and everyone just says to uncheck that one box, which I have done, so that is NOT the problem.

Also, I would just like to add that when I go into the windows directory and attempt to run activesync (repllog.exe) I get the following message.
(cannot communicate with the pc because of the fllowing remote networking error (Error 608)
I have seen others ask help for this question without an answer on xda-dev also.
Thanks again! If anyone has the solution here I think a lot of people will be very happy!

:-(
turn off your firewall then pug ur device in and see if that works... works for me... perhaps your firewall started blocking it for some reason... other than that good luck

I had similar things happen to me in the past. While the phone is connected, check Windows Update whether there is a new version of Sync Center. This has fixed the problem for me.

i appreciate the suggestions.
However,
I have the firewall disabled and it still does not connect.
I uninstalled and reinstalled the WMDC using the latest software directly from the website. There appears to be no updates for the program once it is installed.
Any other suggestions?

Have you tried multiple USB cables, multiple USB ports, or even multiple computers? I've had USB cables which aren't capable of data transfer, as well as USB ports on the computer go bad. You might also considering a hard reset, to ensure no software on the phone could be causing the problem. If it's truly the USB port on the device that's broken, then you're in bad shape if you want to return it to AT&T for repair. You may be able to flash the AT&T stock ROM, but you won't be able to restore the AT&T stock SPL, which they check when fixing the device, so you may very well have to fork over some money to get it fixed. Best of luck

My phone is doing this also.
Multiple PC's, multiple USB ports, multiple cables. All of which worked perfectly beforehand...
The other thing to try is Internet Sharing - when I go in there and press 'connect', then it says Check USB cable connection, connect USB to any of my PC's/laptops and it doesn't register on the phone.
This phone is really a piece of ****. I could rant on for hours about the stupid problems there are with this handset, I'm sure I'm not alone. Perhaps I expected too much.
Anyway, if anyone has any info on how to make my USB connection work I'd love them forever...!

freakygeek said:
My phone is doing this also.
Multiple PC's, multiple USB ports, multiple cables. All of which worked perfectly beforehand...
The other thing to try is Internet Sharing - when I go in there and press 'connect', then it says Check USB cable connection, connect USB to any of my PC's/laptops and it doesn't register on the phone.
This phone is really a piece of ****. I could rant on for hours about the stupid problems there are with this handset, I'm sure I'm not alone. Perhaps I expected too much.
Anyway, if anyone has any info on how to make my USB connection work I'd love them forever...!
Click to expand...
Click to collapse
Could be a faulty device...my phone connects to every computer, every time. take the phone to your provider and show them whats happening.
Also, i've had issues with the standard mini USB ( http://www.meditronik.com.pl/doc/mini/usb-kabel-mini=foto=canon.jpg ) not properly connecting/loosing connection.
Try a HTC usb it might work better: http://bestcellbuy.com/bargainsea/Pictures/HTC/OEM_Home_Charger_USB_Cable/OEM_HTC_Data_Cable_07.jpg

I've tried the HTC USB lead that shipped with my phone to no avail.
I think the device is faulty (surprise surprise). It charges from USB perfectly fine, every time.
I'll post back once I find out what Telstra say... it's obviously still under warranty but that isn't really the issue - It is just such a major PITA having to switch to a loan phone and deleting confidential business data etc from my phone before sending away for repair etc etc...
Thanks for the help though, it is appreciated.

Well, I've got my USB going again. Not sure exactly what I've done, but basically I pulled the battery out for a few minutes and replaced it, turned on and off the 'high speed' checkbox in USB Connection Settings, and it has come good.
****box phone.

Somehow mine started working again last night too. Same cable, same port and everything.
Really odd, but I'm not complaining at the moment!

It seems this problem is spreading, as i'm being terrorized by this stupid bug... This afternoon I've tried to get internet on my laptop (by connecting my phone to it), but it was just charging my phone, so I thought the cable was broken. Next I tried it at home on my desktop computer, with another cable, and it did the same (several reboots have passed).
I don't know if someone already tried it, but when you enter the bootloader, it says "Serial". Normally when you connect the USB-cable it changes to "USB" (at least with my kaiser, universal and wizard). on my phone it didn't...... can anyone check this for me??
to enter bootloader: hold volume-down-button and pres soft-reset-button.
thanks in advance!

InjecTioN said:
It seems this problem is spreading, as i'm being terrorized by this stupid bug... This afternoon I've tried to get internet on my laptop (by connecting my phone to it), but it was just charging my phone, so I thought the cable was broken. Next I tried it at home on my desktop computer, with another cable, and it did the same (several reboots have passed).
I don't know if someone already tried it, but when you enter the bootloader, it says "Serial". Normally when you connect the USB-cable it changes to "USB" (at least with my kaiser, universal and wizard). on my phone it didn't...... can anyone check this for me??
to enter bootloader: hold volume-down-button and pres soft-reset-button.
thanks in advance!
Click to expand...
Click to collapse
Verified - I cannot flash with USB.

Bright.Light said:
Verified - I cannot flash with USB.
Click to expand...
Click to collapse
thanks for your help.
I've flashed my device with the newest official from HTC, and it still doesn't connect with the usb-data (i used the "flash-from-SD" -method).
The strange thing was that it happened suddenly... i never use a headset with cable, so its almost impossible the connector is broken. Any ideas people??
btw, the device isn't SPL flashed, so i can't use other roms beside the official roms...

Same thing happened to me. No USB sync, no USB connection at all; it only charges. Thankfully I had a chance to flash to a custom ROM before this happened.
The only way I can sync my data is to use a bluetooth USB in my PC. Works quite well with my contacts, calendar, & email, but I have yet to try to transfer any large files.
The bluetooth USB I went with was ASUS USB-BT21 USB 2.0 Mini Bluetooth Dongle. It is VERY low profile, too, but I would have liked for it to come with an end cap like those USB flash drives, otherwise I have yet to find any complaints about it. The price was great and so much cheaper than spending an additional $70-$100 to get my USB port on my device fixed.
Here's my saga: No Syncing, No USB Connection
Best of luck!
Debbie

this happened to me before...when you connect your devivce to your laptop/comp, are you guys not getting the little pop up that says activesync & disc drive...??? if so jus make sure at least one of those are checked...sometimes both of the circles will be blank, thus the comp will simply charge it...
unplug the device for approx 10 sec then plug it in again, and the box should pop up again...
also...if you are tethered to your comp using the tp2's internet, your comp will not recognize your tp2's storage...

da9th_one said:
this happened to me before...when you connect your devivce to your laptop/comp, are you guys not getting the little pop up that says activesync & disc drive...??? if so jus make sure at least one of those are checked...sometimes both of the circles will be blank, thus the comp will simply charge it...
unplug the device for approx 10 sec then plug it in again, and the box should pop up again...
also...if you are tethered to your comp using the tp2's internet, your comp will not recognize your tp2's storage...
Click to expand...
Click to collapse
was the first thing I checked. thanks for your input though

InjecTioN said:
thanks for your help.
I've flashed my device with the newest official from HTC, and it still doesn't connect with the usb-data (i used the "flash-from-SD" -method).
The strange thing was that it happened suddenly... i never use a headset with cable, so its almost impossible the connector is broken. Any ideas people??
btw, the device isn't SPL flashed, so i can't use other roms beside the official roms...
Click to expand...
Click to collapse
I did not know one could flash to new ROM by use of the SD card?
Mine is de-HSPL, so now I can not select another ROM anymore. (Got the 6.1 default one again)

Bright.Light said:
I did not know one could flash to new ROM by use of the SD card?
Click to expand...
Click to collapse
I've never used the SD-Card method myself, but now will have to due to my USB port no longer working.
I've been syncing by using Bluetooth USB and just tried transferring files via Bluetooth and it worked like a charm! Smaller files were instantaneous and large files took longer (of course), but also worked fine.
I just tried copying over a RHODIMG.nbh file and that bugger worked (188MB)... Excellent!!!
I did buy a USB card reader to transfer files, just to be on the safe side, but I must say that this little Bluetooth USB that I picked up is working awesome.
Debbie

i exactly have the same problem.I guess i need to send it back

[Q] cant connect to computer

my Evo wont connect to CPU any more ive tried reading all the other threads but still not working

I just want to flesh out some of the details here.
Is the phone charging when you plug it into the computer?
Is there any activity from your PC or the phone when you select "Disk Drive" from the USB menu? (Like maybe a USB error/not connected sound in Windows).
Are you able to access or see it through ADB using the SDK?
Does it work on any other computers?
Have you done anything recently? Did it just happen today?

usb connection not working
I'm having the same problem--my original usb cable was damaged, and I just bought a new (generic) one. Does the EVO require a special type of cable rather than just a standard micro usb?
Here's the details:
USB Debugging is enabled.
Phone is set to ask for connection type (default is disk drive).
Phone charges when plugged into the PC but the computer doesn't recognize it.
In the notification bar, there is the usb debugging icon, but not the other one that usually says charge only/disk drive, etc.
ADB doesn't see the phone.
So far I haven't been able to get to another computer to see if it does the same thing. I tried disabling usb debugging, no effect.

update
Ok, yesterday I got my phone replaced because the screen was damaged. I also got a new usb cable; this one specifically for the EVO. Same thing. I plug it into the computer, and it charges, but the PC doesn't recognize it, and the phone just seems to think it's plugged into an AC adapter. The phone is set to ask what to do whenever I connect it to a PC. Since this is a brand new phone and cable, I would think this would have to be a computer issue, but the PC doesn't seem to recognize that anything has even been connected.
Update: solved--it was the usb port. For some reason the usb ports on my pc case stopped working; plugged into one of the back panel ports and it works fine.

Any microsd cable will work, I'm using my palm pre's now, my htc cable went out a month ago.
I
Chevk device manager whole you are plugging your phone in. just in case there is some bad driver issue, it should show there.
Swyped from a galaxy far far away......

ariston72 said:
Ok, yesterday I got my phone replaced because the screen was damaged. I also got a new usb cable; this one specifically for the EVO. Same thing. I plug it into the computer, and it charges, but the PC doesn't recognize it, and the phone just seems to think it's plugged into an AC adapter. The phone is set to ask what to do whenever I connect it to a PC. Since this is a brand new phone and cable, I would think this would have to be a computer issue, but the PC doesn't seem to recognize that anything has even been connected.
Click to expand...
Click to collapse
connect ur evo to ur comp with usb.. then reboot and do fastboot should fix the problem.

bryanno7 said:
connect ur evo to ur comp with usb.. then reboot and do fastboot should fix the problem.
Click to expand...
Click to collapse
how do you fastboot?

ariston72 said:
Here's the details:
USB Debugging is enabled.
Phone is set to ask for connection type (default is disk drive).
Phone charges when plugged into the PC but the computer doesn't recognize it.
In the notification bar, there is the usb debugging icon, but not the other one that usually says charge only/disk drive, etc.
ADB doesn't see the phone.
Click to expand...
Click to collapse
I have this exact same problem. Can anyone help me out here? The only dif is I installed a kernal http://forum.xda-developers.com/showthread.php?t=719763
Universal Builds:4.3.1:
--CFS builds--
netarchy-toastmod-cfs-havs-nosbc-universal
and after that the usb connection was lost from my cpu. It will only charge now. Any help here would be much appreciated! Thanks

[Q] PC won't even acknowledge that a device is connected via USB when M8 is connected

I've had my One M8 for about 6 months and had no issues, until now. The phone is unrooted, and has never been altered in such a way.
About a week ago I noticed that when I connected my phone to the USB charger plug socket that it said "Slow Charging" in the status bar, however other than that everything seemed to be fine.
However, today I've connected the USB cable to my PC in order to copy some data, however the phone simply states that it's "slow charging" and does not recognise that it is connected to a PC. The PC does not show anything in device manager (not even an unknown device), and I have tried using multiple different drivers, USB cables, and even a completely different PC (a windows 7 one vs my windows 8.1 pc).
Whatever I've tried I cannot get the PC to even acknowledge that a device has been connected, even after twice factory resetting the phone.
Any ideas how I can get a PC to even recognise that there is something connected?
Thanks

mynameisjonny said:
I've had my One M8 for about 6 months and had no issues, until now. The phone is unrooted, and has never been altered in such a way.
About a week ago I noticed that when I connected my phone to the USB charger plug socket that it said "Slow Charging" in the status bar, however other than that everything seemed to be fine.
However, today I've connected the USB cable to my PC in order to copy some data, however the phone simply states that it's "slow charging" and does not recognise that it is connected to a PC. The PC does not show anything in device manager (not even an unknown device), and I have tried using multiple different drivers, USB cables, and even a completely different PC (a windows 7 one vs my windows 8.1 pc).
Whatever I've tried I cannot get the PC to even acknowledge that a device has been connected, even after twice factory resetting the phone.
Any ideas how I can get a PC to even recognise that there is something connected?
Thanks
Click to expand...
Click to collapse
Install HTC Sync. Run it to get the drivers, then uninstall HTC Sync.

Also try to give an update
when/if you fix it and what you did so those that view your thread can learn

HTC M8 won't connect to Computer after Marshmellow

Was working right b4 the update. Installed HTC sync manager to see if that was the problem but it didn't help. Its not the cable. Its not the computer usb port. Its probably not the micro usb port as it will still charge and would be a pretty big coincidence.

Do you get a notification on the phone. that USB is used for charging? If so, you need to tap that, and enable file sync via USB.

Restarted my laptop. Phone is showing up again. Guess my laptop is just being funny.