Factory reset a phone with no screen? - Xperia Play Q&A, Help & Troubleshooting

Hello all, I am trying to sell a xperia play with a failed flex cable (I believe) which I can't get a picture out of. Is there a way to factory reset the phone to get all my texts/numbers/etc. off the phone, using my computer and not the phone itself, given that I can't navigate the phone's menu? The phone is not password locked.
Thank you!

respectful bump, would appreciate any help!

bonapartist said:
respectful bump, would appreciate any help!
Click to expand...
Click to collapse
You could try with Sony PC companion and see will it access phone's contacts.

Sadly using the Xperia Companion app did not do the trick. Does anyone else have any ideas?

Related

[Q] Did I brick my Arc?

I install this black theme http://forum.xda-developers.com/showthread.php?t=1084835 and I install back the original file again when i reboot it stuck after the SE animation and it keeps rebooting it self
how to recover guys pls help Thank You
Just repair using SEUS or PC companion.. If you've unlocked your bootloader then do the same with that instead..
Easy!
cant use SEUS or PC companion my phone stuck SEUS PC companion cant detect my phone.... I did not unlock my bootloader too lol..... is there any other way?
you have to flash you phone ..
i had the same issue, installed the battery mod icon..
no solution but flashing
swishman said:
you have to flash you phone ..
i had the same issue, installed the battery mod icon..
no solution but flashing
Click to expand...
Click to collapse
how to flash my phone without bootloader unlock?
oooops double post.
lighterlp said:
how to flash my phone without bootloader unlock?
Click to expand...
Click to collapse
either unlock your bootloader then use flashtool to flash it back or install PC Companion and try it again. When using the PC companion go to support zone then click update phone then chose the highlighted(blue) word "repair" then just follow the prompt
animboo said:
either unlock your bootloader then use flashtool to flash it back or install PC Companion and try it again. When using the PC companion go to support zone then click update phone then chose the highlighted(blue) word "repair" then just follow the prompt
Click to expand...
Click to collapse
thanks for the help man....
but how to connect to PC companion since my phone cant start, it stuck before it can enter to the screen so that i press my phone manually connect with the PC companion? I cant go to that option
sorry for not understanding cos im newbie LOL
lighterlp said:
thanks for the help man....
but how to connect to PC companion since my phone cant start, it stuck before it can enter to the screen so that i press my phone manually connect with the PC companion? I cant go to that option
sorry for not understanding cos im newbie LOL
Click to expand...
Click to collapse
for repairing the arc, it must be turned off, just open up pc companion, then it will instruct you how to connect your arc without turning it on(usually you hold down the back button while plugging it into the usb). Make sure to select the correct phone type when prompted(chose xperia arc). also make sure that your phone is atleast 50% above battery.
Follow the prompt, you cant go wrong.
try it now.
lighterlp said:
how to flash my phone without bootloader unlock?
Click to expand...
Click to collapse
Sorry dude I didnt give up on you just had stuff to do for a bit, looks like your being looked after now
Sent via noahs ark
rustynuts34 said:
Sorry dude I didnt give up on you just had stuff to do for a bit, looks like your being looked after now
Sent via noahs ark
Click to expand...
Click to collapse
just helping out a fellow new arc users. we all have been there, i can understand the panic and frustration(also felt that way when my arc bootloop on me lol).
Hi - Forgive me if I'm saying stuff that you already know...
-Switch your phone OFF. Leave it for 30 seconds or so..
-fire up SEUS.
-Select Arc (LT15 or SO1C depending on which you have..)
-HOLD THE "BACK" KEY down on your phone WHILE you plug the USB cable in.. Keep it pressed until SEUS tells you to release it.
SEUS will then either update your phone, or say that you have the latest software.
If it says that you have the latest software then you will get an option to repair your phone..
Use it!
If SEUS doesn't work do the same with Flashtool... it's like SEUS but not made by SE!
animboo said:
for repairing the arc, it must be turned off, just open up pc companion, then it will instruct you how to connect your arc without turning it on(usually you hold down the back button while plugging it into the usb). Make sure to select the correct phone type when prompted(chose xperia arc). also make sure that your phone is atleast 50% above battery.
Follow the prompt, you cant go wrong.
try it now.
Click to expand...
Click to collapse
Thanks man
im_iceman said:
Hi - Forgive me if I'm saying stuff that you already know...
-Switch your phone OFF. Leave it for 30 seconds or so..
-fire up SEUS.
-Select Arc (LT15 or SO1C depending on which you have..)
-HOLD THE "BACK" KEY down on your phone WHILE you plug the USB cable in.. Keep it pressed until SEUS tells you to release it.
SEUS will then either update your phone, or say that you have the latest software.
If it says that you have the latest software then you will get an option to repair your phone..
Use it!
If SEUS doesn't work do the same with Flashtool... it's like SEUS but not made by SE!
Click to expand...
Click to collapse
i did not see the blue repair words in the 1st place lol thank you very much
rustynuts34 said:
Sorry dude I didnt give up on you just had stuff to do for a bit, looks like your being looked after now
Sent via noahs ark
Click to expand...
Click to collapse
yes, Thanks man
hope you solve your problem with the help we have provided.
Flash tools can also be used on locked bootloader. ~the end~

In need of help I bricked my xperia play...

In need of help.. I reset my play to factory settings, however it made things worse and now my xperia play has no lockscreen, and doesn't recognize USB mode as I try to restore by pc companion.. Please help me...
cutthroat31 said:
In need of help.. I reset my play to factory settings, however it made things worse and now my xperia play has no lockscreen, and doesn't recognize USB mode as I try to restore by pc companion.. Please help me...
Click to expand...
Click to collapse
What were you doing to it previously? Can't you get warranty service? If you unlocked the bootloader or did anything funny/weird/technical, you should say so so that we can know enough to help (not me personally because I'm still learning!).

[Q] Xperia ARC no any response /please help...

my english is not good i'm sorry for bad english.
when i dragging phone screen lock, phone is switch off suddenly. and the phone does not open. when i plug charger no any led notification and any response. when i connect phone to pc driver seems "qhsusb_dload"
i don't setup any rom,
i don't any unlocking
i don't any other
i only setup game and play game, and watch film.
i'm too sad and afraid now please help me anyone... thanks and regards
Already tried to remove the battery for a minute, then put it back?
yes, i tried this many times..
I know what qhsusb_dload is. It was shown to me when I was unlocking my bootloader whit the testpoint method. But I don't know how it can be shown suddenly, and you didn't nothing. Maybe a hardware failure, when it is happen suddenly.
I hope solving my problem and i hope not hardware failure. too thanks and regard for replies
Kutukcu said:
I hope solving my problem and i hope not hardware failure. too thanks and regard for replies
Click to expand...
Click to collapse
If I remember it well, what I read, then its mostly a hardware failure or a software failure, what happens whit a bad rom. You didn't do a update? A official from Sony Ericsson? Try to recover your phone whit the Sony Ericsson tool (Sony Ericsson PC Companion) then the tab Support Zone
When phone recovery from Sony Ericsson work, you will lose all your data on the phone, but the data on your sd card will maintain.
Thanks but sony companion recovery is not see my phone, when hold back and plug cable
Kutukcu said:
Thanks but sony companion recovery is not see my phone, when hold back and plug cable
Click to expand...
Click to collapse
Then I'm afraid that I can't help you. But if it's a software failure, it can be repaired whit SeTool, but it cost money. Search in the Arc forum, and you will find something about SeTool and how to repair, but it's not free.
But if you still have warranty on your phone, then send up your phone.
You can try the testpoint method to unlock youre bootloader, because whit the testpoint method your computer ask for a driver for qhsusb_dload, maybe it's work for your phone, but I can't guarantee it. But you must have a generic branded phone.
http://forum.xda-developers.com/showthread.php?t=1551494

Xperia crashed; red light blinking

Hi all;
i think my SE Xperia Play has crasehd (since some months)
sent it to the nearest phone shop; they said they cannot repair.
It doesnt power on; the red light keeps blinking;
My PC or any MAC doesnt detect the phone when plugged in.
A friend of mine asked me to flash it through a linux-operating computer.
What should i do..
Thhanks.
Vinessen
omg, I got the same problem too. can't turn on completely. just the red led blinking. can't flash any roms because pc doesn't detect my Xperia PLAY :c
Xperia play not being detected by pc
Yeah, in fact when connecting it yesterday the pc displayed 'unknown device' connected but
afterwards says that the device has malfunctioned..
i tried reinstalling the drivers to no avail..
vsen1407 said:
Yeah, in fact when connecting it yesterday the pc displayed 'unknown device' connected but
afterwards says that the device has malfunctioned..
i tried reinstalling the drivers to no avail..
Click to expand...
Click to collapse
what drivers did you install?
try flash fw using flashtool..
ezadsyafiq99 said:
try flash fw using flashtool..
Click to expand...
Click to collapse
how can I flash fw using flashtool if the computer doesn't recognize my phone...
i think nobody can really help us here (just like on the official Sony support forum)
i tried lots of things but still nobody could help me out with this prob.
Think gonna throw that ****ing phone to the trash!
vsen1407 said:
i think nobody can really help us here (just like on the official Sony support forum)
i tried lots of things but still nobody could help me out with this prob.
Think gonna throw that ****ing phone to the trash!
Click to expand...
Click to collapse
yeah me too... :c and buy a new phone. huhu...
Dead boot??
After some research on the net, i foud something called dead boot;
Apparently medusa or setool2 can solve the problem;
CAn anyone help to use this software?
There's something called Testpoint used to recover the r800i??
Please help
Thanks
vsen1407 said:
After some research on the net, i foud something called dead boot;
Apparently medusa or setool2 can solve the problem;
CAn anyone help to use this software?
There's something called Testpoint used to recover the r800i??
Please help
Thanks
Click to expand...
Click to collapse
hey, my phone was fixed. yes it used that testpoint thing. try contact Alejandrissimo (here's his gmail, [email protected])
he is the one who help me about the dead boot problem.
aslo, go http://forum.xda-developers.com/showthread.php?t=1252019
Dead Bootloader
Hi there; I sent her a mail, not replied yet; but would surely answer..
So you mob got fixed?? Glad for you; it gives me hope..
can you explain me how the process goes on?
Thanks;
Vsen1407
I also heard that the guys who unlock bootloaders can also fix that problem using that method, but I guess you fuys figured it out already so im to late to help. Good luck.
Sent from my R800i using xda premium
Try plugging usb into pc and hold the power and the search key for a couple secs?
Sent from my R800i using xda app-developers app
have a look at this post guys: http://forum.xda-developers.com/showthread.php?t=1252038
might just work for you too.
if a phone shop cannot repair, there's always sony repair, i had no option but to do the same
tampering with you're phone can void warranty and is always not suggested
Got some similar probs with my old k610....tohh it to repair and after 8 weeks with guarantee problems,not gettin informed....i got the answer the problem is not fixable.took it back home,plug power on, pressed the power button and this got damn thing worked fine like nothinh ever happened...
Sent from my R800i using xda premium
ihsanfauzi said:
omg, I got the same problem too. can't turn on completely. just the red led blinking. can't flash any roms because pc doesn't detect my Xperia PLAY :c
Click to expand...
Click to collapse
Have you found any solution....pls let me know.....im also facing this problem

Backing up Acro S prior to rooting

Hi folks,
I've been trying to get my Acro S backed up using Sony PC Companion prior to rooting the phone.
I've got the software to connect to the phone, she have been able to explore the phone using the file manager no problem. However, if I try to get it to backup it just appears to try to connect for ages with no apparent progress
Any suggestions from the founts of knowledge here welcome.
In preparation for rooting I have Flashtool downloaded, the adb drivers installed along with the God Doomlords easy rooting toolkit. Reading through Flashtool it looks like I have to disconnect the usb cable, power down the phone, then press the back button, while reconnecting the cable, then power back up?
Getting impatient for the back up - I have tried this, but it doesn't appear to have done anything. Can anybody please point me in the right direction?
Many thanks in advance to anyone who can help.
John
Sent from my LT26w using xda app-developers app
Jwsail said:
Hi folks,
I've been trying to get my Acro S backed up using Sony PC Companion prior to rooting the phone.
I've got the software to connect to the phone, she have been able to explore the phone using the file manager no problem. However, if I try to get it to backup it just appears to try to connect for ages with no apparent progress
Any suggestions from the founts of knowledge here welcome.
In preparation for rooting I have Flashtool downloaded, the adb drivers installed along with the God Doomlords easy rooting toolkit. Reading through Flashtool it looks like I have to disconnect the usb cable, power down the phone, then press the back button, while reconnecting the cable, then power back up?
Getting impatient for the back up - I have tried this, but it doesn't appear to have done anything. Can anybody please point me in the right direction?
Many thanks in advance to anyone who can help.
John
Sent from my LT26w using xda app-developers app
Click to expand...
Click to collapse
Use the backup and restore app from the phone, choose external card to where to save it and remove ext.card when using flashtool to ensure it doesn't wipe it.
Also try using the root tool in the development section, vroot I think. I personnally tried it with my friend's acro s and it worked.

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