My Pixel C has been flawless since I bought it two months ago on Swappa (New/resale). When I booted it up this morning, there are a lot of lines across the screen and the colors are washed out. Looks like a TV from 40 years ago with rabbit ears and very poor reception.
No mods of any kind. Locked bootloader with stock 7.0 November security patch. NRD91N
I've searched and not found anything similar on this forum. I tried clearing cache and factory reset without any effect.
Any recommendations before I try to contact Google? Not optimistic about their support because I didn't buy directly from them.
Update: I contacted Google Support, and while they were polite they basically told me to go pound sand. They said they could provide no support since I didn't purchase from the Google Store. Said "return it to the store you bought it from". The guy had never heard of Swappa, and didn't care. So, while I bought a new device via Swappa, it appears I'm left holding the bag.
I did open a case on PayPal, but I am not optimistic about the outcome. The seller has been unresponsive, so far.
Any recommendations appreciated.
Update: while I wait for some resolution from PayPal, one thing I've learned, that I'll pass on to other users is: do not buy a "new" device on eBay or Swappa. If you didn't buy it from Google or one of their authorized resellers and something goes wrong, you're left holding the bag. Google will do nothing to help you.
Final update:. PayPal refunded my money today. Decided the claim in my favor. Three cheers for PayPal. Raspberries for Swappa and Google.
Yikes, sorry to hear that. My Google RMA was fairly painless, though I purchased through Amazon.
If your PayPal case falls through, you may have an option to request reimbursement through your credit card (if you used one through PayPal). American Express, for example, provides extended warranties for most purchases automatically. I've used that for other electronics that have failed on me in the past and they've been very easy to work with.
I will certainly stay away from Swappa!
hugehead83 said:
Yikes, sorry to hear that. My Google RMA was fairly painless, though I purchased through Amazon.
If your PayPal case falls through, you may have an option to request reimbursement through your credit card (if you used one through PayPal). American Express, for example, provides extended warranties for most purchases automatically. I've used that for other electronics that have failed on me in the past and they've been very easy to work with.
I will certainly stay away from Swappa!
Click to expand...
Click to collapse
. PayPal refunded my money today. Decided the claim in my favor. Three cheers for PayPal. Raspberries for Swappa and Google
Congrats. Good to hear there was some decent outcome.
What next...another Pixel C or you going a different route?
bluestang said:
Congrats. Good to hear there was some decent outcome.
What next...another Pixel C or you going a different route?
Click to expand...
Click to collapse
Another Pixel C
Related
Where can i buy Rhodium without Contract in UK. I buy HTC touch HD without contract at Carphone before but just wonder if i can buy Rhodium there too ^^. My house is quite far from it so i dont have time to go there to ask -_-
Not sure where the best buy is at the moment
Check places like Devicewire, Expansys, Clove, and Handtec I suspect they will be cheaper than Carphone Warehouse. There was a thread here about prices, but not sure if it's still active.
Good Luck!
Gordon
Hit google with the UK only radio button. There's 1000+1 places to buy from. I got mine from launch at Amazon.co.uk
The good things from carphone is u can go there to check if there is something like dead pixel on the fone before make decisions.
Last time when i bought my HD there it took me only 450 GBP for the fone while i checked at clove it was around 500 GBP -_-.
#3: I know how to search man -_-
Try eBay.
oh man ebay is not different from the other online site. If u buy it and u get smt like dead pixel on the screen u have to send it back -_-
I got mine from http://www.mobilephonesdirect.co.uk/ £434 on voda pay2go. For some reason it was cheaper than simfree. Phone is not branded or locked as using with my 3 sim.
That's a pretty good deal from mpd ... only problem I'd have with buying from them is that I've heard nightmare stories about people having probs with the phone, and mpd won't have anything to do with them...
For Sale Touch Pro 2 - Vodafone Branded
I currently got a touch pro 2 on vodafone as an upgrade but the wife had already bought me one offline.
So it is up for grabs for £375 plus £5.00 to cover royal mail registered post.
cash to be paid ia bank transfer or paypal. If paypal used then buyer to pay paypal charges.
How about handtech which advertise on xda forum. I found it quite cheap only 438 with simfree
the problem with a lot of uk sites these days is their quality control. i always buy sim free and hate it when the "new" phone arrives in an opened box, factory screen protector half off etc.. they do a **** job of putting it all back in the box after "checking contents".
i used to buy from Play but their prices aren't competitve any more and no confirmed despatch date.
try King of Gadgets. all their stuff is factory sealed and there's a really good bloke over the phone who wont muck you about.
good luck.
panos123 said:
the problem with a lot of uk sites these days is their quality control. i always buy sim free and hate it when the "new" phone arrives in an opened box, factory screen protector half off etc.. they do a **** job of putting it all back in the box after "checking contents".
i used to buy from Play but their prices aren't competitve any more and no confirmed despatch date.
try King of Gadgets. all their stuff is factory sealed and there's a really good bloke over the phone who wont muck you about.
good luck.
Click to expand...
Click to collapse
Thank u very much ^^ . And about handtec ? Do u have any info about them ?
no experience sorry. but I'm always weary of low prices. I think with them you still have to pay a fair amount for next day delivery. over the last few years I've learnt the hard way there's no such thing as a bargain
i've just chatted with them online and they told me that i don't have to pay any fee for nextday delivery but the problem for the dead pixel is. HTC only accepts to replace fone with more than 3 deadpixels -_- .
Handtec sell brand new and sealed phones but they are gray imports meaning no automatic network settings and detection and probably some warranty issues. This was the experience I had when I bought a Kaiser from them and when I returned it and asked for a UK spec, they simply sent the same phone back to me in a UK spec box (lol). I returned it and did a charge back when they started trying to act funny. Devicewire sell UK spec phones at the most competitive prices in my opinion.
Seriously boss. You can buy from anyone of these sellers and if you're not happy, dead pixel or otherwise then you can send it back with no obligation citing distance selling act. The common vendors like expansys, amazon etc are all good for it. Pick someone whom you trust and pull the trigger!
thank you very much. Maybe i will try with clove.co.uk kkkk
Well i ordered a Nillkin Ultra Slim Hard Shield Faceplate for Samsung Galaxy S2 couple of week back from Obostore.com.
Very disappointed with their service,
1st, i ordered from them under registered mail and they didn't give me the Tracking number for registered mail. So i emailed them, they send me a tracking number, BUT i didn't know the tracking number given was WRONG until later....
2nd, a WRONG product was mailed to my house, a iGlaze casing for iphone 4. Also at this time i spotted the mail tracking number was wrong. So i email them immediately. They gave me another tracking number which was the same as the mail i received. So i took the picture of the wrong product and emailed them. They denied that this product was from them, they do not sell this product in the shop and ask me to check again.
How can that be when the given registered mail tracking number matches with the one given and also mailing address is correct but i got the wrong product. They simply just deny it!!!
3rd, i emailed them and not received a reply for 5 days!!! So they simply trying to ignore this?
Well i guess they have this problem alot as there is a SPECIAL OFFER in their site. They can't do what they promise!
-Extracted from Obostore.com-
SPECIAL OFFER NOW!!!!
--We spend most time to think about how to make transactions more and more smoothly. It is believed that people are basically good. In order to save the time and cost involved in replacing wrong or broken items, we announce an excellent new offer:
Now our customers only need to take a photo to show the evidence and we will immediately ship correct replacements!
-------------------------------------------
I know some of you do not face such problem, maybe i am the unlucky one. But i just want to let people out there to know this and think twice before getting from Obostore.com You can get better service in other seller
i bought two cases for my i9100 and had a crappy experience too. i bought the same case as you, plus a similar one that looks exactly like the oem samsung mesh case with soft touch paint.
the prices are great, but their communication is brutal. they would take 4-7days to respond to an email and the response would be so short that they wouldnt answer the question fully. after 3 weeks of waiting for the product and dealing with their crap customer service i did receive the correct cases and was very impressed with the quality. even saying that, i dont think that i would deal with them again
Yeah, their reply barely even a sentense, just afew word to entertain you. I surely will never recommend this site to my friends.
Bought another casing through Ebay which more reliable, they even update you on the dispatched date blah blah blah. Much detailed.
Hi,
Sadly had to say that i have also problems with OBOstore - i've ordered 2 pieces of Nillkin Ultra Slim Hard Shield Faceplate for Samsung Galaxy S2 on June 17th and until today nothing arrives here...
They gave me a tracking number of Singapure Post, but all i could read out of it was, that the order was dispatched to overseas postage on June 23rd...
I'll give them another week and after than i will contact paypal for a refund of my money!
Rofor said:
Hi,
Sadly had to say that i have also problems with OBOstore - i've ordered 2 pieces of Nillkin Ultra Slim Hard Shield Faceplate for Samsung Galaxy S2 on June 17th and until today nothing arrives here...
They gave me a tracking number of Singapure Post, but all i could read out of it was, that the order was dispatched to overseas postage on June 23rd...
I'll give them another week and after than i will contact paypal for a refund of my money!
Click to expand...
Click to collapse
Do what I did and play hardball with them. Send them an email right now stating that it has been longer than the estimated delivery time and the items have not arrived and if they don't arrive by tomorrow you will start a refund request with PayPal. Why should you wait even longer for these morons?
They offered to resend them or give me a full refund but the items ended up arriving that same day
OBOstore.com very bad aftersell service and products
Hi,
I have juste experienced the very bad after sale service of this OBOstore site. I have bought a case for iPad 2, received it after almost 2 months and after 1 months of normal use, it begins to crack on the corners and when I have contacted the after sale service , they said that the warrenty period was finished and there was nothing to do !
I was very disappointed and decided to never buy products from them since they have bad products and bad after sell service.
Instead of buying from this ****ty site, try to buy from known brand like Belkin and other, they have long period warrenty, I saw for some cases, up to 10 years warrenty and for similar prices.
Don't buy from this site, the day you'll have problems with your product, you'll find no one to talk to and even if you find someone he will give you no solutions !
Have a good day
Tom
I got a Verizon HTC One by auction from ebay and the seller claimed it is brand new.Everything looks like it is new but there is a defect on the screen.Looks like a purple blemish and it doesn't seem like a dead pixel or something since I can see the defect even when the phone is powered off.The seller said he got it from craigslist and I contact Verizon and HTC and looks like they only take care of the phones sold by them.Any suggestions?
Thanks in advance.
fix for you
You aren't stuck with this. eBay has a money-back program that you reach thru their Resolution Center.
Quote from eBay:
What is the eBay Money Back Guarantee?
We guarantee that you will get the item you ordered or get your money back. We have a simple three-step eBay Buyer Protection process to assist you in case something goes wrong with a transaction. You can go to the Resolution Center and contact the seller. Most sellers will quickly help you, but if you are not happy after a few days you can easily refer the case to eBay. If you haven't received your item, or the item is not as described, we'll refund your purchase price plus original shipping on virtually all items. If return shipping is not payable by seller in accordance with the seller’s return policy, return shipping costs are the buyer’s responsibility.
michaelbsheldon said:
You aren't stuck with this. eBay has a money-back program that you reach thru their Resolution Center.
Quote from eBay:
What is the eBay Money Back Guarantee?
We guarantee that you will get the item you ordered or get your money back. We have a simple three-step eBay Buyer Protection process to assist you in case something goes wrong with a transaction. You can go to the Resolution Center and contact the seller. Most sellers will quickly help you, but if you are not happy after a few days you can easily refer the case to eBay. If you haven't received your item, or the item is not as described, we'll refund your purchase price plus original shipping on virtually all items. If return shipping is not payable by seller in accordance with the seller’s return policy, return shipping costs are the buyer’s responsibility.
Click to expand...
Click to collapse
Yeah I'm aware of this.However it looks like it is a manufacturing defect.The seller just claims it is brand new and I guess new device could have defects so it's not the seller to blame I guess.The seller should be an individual though,not a company or something like that.
yes, but
He sold it to you and is obligated to send exactly what was described, not a reject.
And he's likely in a better position to get it replaced than you.
No shame to say you didn't get what you expected and would like a refund.
michaelbsheldon said:
He sold it to you and is obligated to send exactly what was described, not a reject.
And he's likely in a better position to get it replaced than you.
No shame to say you didn't get what you expected and would like a refund.
Click to expand...
Click to collapse
Thanks for your help.I sent the seller a message asking if I can just return it.Hope he agrees then there's no need to ask ebay get into this.
michaelbsheldon said:
He sold it to you and is obligated to send exactly what was described, not a reject.
And he's likely in a better position to get it replaced than you.
No shame to say you didn't get what you expected and would like a refund.
Click to expand...
Click to collapse
The seller refused to accept the return stating that he claimed no return on his listing.Looks like I have to ask eBay to step in.Do you think I have a chance to win this?
anderssonyang said:
The seller refused to accept the return stating that he claimed no return on his listing.Looks like I have to ask eBay to step in.Do you think I have a chance to win this?
Click to expand...
Click to collapse
If it's not as described yes.
Sent from my HTC6600LVW using Tapatalk
dottat said:
If it's not as described yes.
Sent from my HTC6600LVW using Tapatalk
Click to expand...
Click to collapse
+1 I buy and sell on eBay daily and I can assure you will get your money back. I also recommend paying with PayPal to add an "extra layer of protection".
next
My cynical take: he bought it from a shady Craigslist seller, discovered the flaw, then turned around and sold it on eBay with no returns.
Even though he specified No Returns, eBay will still open a case if the item is not As Described.
You can explain to eBay that you did not get a New item as was posted by the Seller because there is a flaw.
Clearly describe flaw. Document it well with multiple pictures from several angles.
No fight or argument here; just you saying you'd like to return it because of the undisclosed flaw. Then let eBay decide it.
This happened to me and after a week or so, I was refunded thru Paypal and returned it to Seller's address.
dottat said:
If it's not as described yes.
Sent from my HTC6600LVW using Tapatalk
Click to expand...
Click to collapse
Thanks for the reply.He always emphasizes that it is factory sealed phone and there is no way for him to check if there's defect but actually if you own a One you know the box is not sealed and anyone can open the box and take the phone out.The plastic wrap can also stick multiple times.He just put brand new on his listing and he said he sold me exactly what the listing said.He even said my request is "ridiculous"now I'm done arguing with him.Just wait until Friday to ask ebay step in.
Chilidog said:
+1 I buy and sell on eBay daily and I can assure you will get your money back. I also recommend paying with PayPal to add an "extra layer of protection".
Click to expand...
Click to collapse
I guess if you purchased through ebay you have to pay with paypal right?Anyway I paid with paypal and hope everything goes well after ebay steps in.This seller looks good at first but starts to get ridiculous after I told him about the defect.Now I think he just put no return on his listing trying to avoid this kind of problem.
anderssonyang said:
I guess if you purchased through ebay you have to pay with paypal right?Anyway I paid with paypal and hope everything goes well after ebay steps in.This seller looks good at first but starts to get ridiculous after I told him about the defect.Now I think he just put no return on his listing trying to avoid this kind of problem.
Click to expand...
Click to collapse
PayPal is usually the only payment option but not always.. Anyways eBay will get it all sorted out for you.
michaelbsheldon said:
My cynical take: he bought it from a shady Craigslist seller, discovered the flaw, then turned around and sold it on eBay with no returns.
Even though he specified No Returns, eBay will still open a case if the item is not As Described.
You can explain to eBay that you did not get a New item as was posted by the Seller because there is a flaw.
Clearly describe flaw. Document it well with multiple pictures from several angles.
No fight or argument here; just you saying you'd like to return it because of the undisclosed flaw. Then let eBay decide it.
This happened to me and after a week or so, I was refunded thru Paypal and returned it to Seller's address.
Click to expand...
Click to collapse
Now I feel the same way as yours.He replied several times stating that it is a factory sealed phone and he can't check if anything is wrong and since I powered on the device,it becomes an used phone.Actually the box is not sealed and anyone can take the phone out and power it on.He even blame me about this saying I could make the defect myself.Reminds me of rude sellers back in China on taobao years ago.
Again,thanks very much for your help.
Chilidog said:
PayPal is usually the only payment option but not always.. Anyways eBay will get it all sorted out for you.
Click to expand...
Click to collapse
Hope so.Made a lot of purchases on ebay and got no problem at all.This one is the first time and the seller is unbelievable.
Thanks for your reply.
anderssonyang said:
Hope so.Made a lot of purchases on ebay and got no problem at all.This one is the first time and the seller is unbelievable.
Thanks for your reply.
Click to expand...
Click to collapse
Make sure that you're sending him message through the e-bay page and not personal e-mail. This way you'll have a "paper" trail showing paypal/ebay all of the sellers BS and how rude he is to you. If all else fails you can contact your bank and they will forcefully reverse the transaction and get you back the money. I would use that as a last resort after trying paypal/ebay.
zetsumeikuro said:
Make sure that you're sending him message through the e-bay page and not personal e-mail. This way you'll have a "paper" trail showing paypal/ebay all of the sellers BS and how rude he is to you. If all else fails you can contact your bank and they will forcefully reverse the transaction and get you back the money. I would use that as a last resort after trying paypal/ebay.
Click to expand...
Click to collapse
Thanks for your advice. I did contact him through eBay and they should have all the records.I think my request is pretty reasonable and hope I won't need to contact my bank.
From tapatalk on my Moto X
So I've never bought a phone from Google before since I'm on Verizon and this is the first Nexus that's ever been available to me and I'm unfamiliar with their support procedures.
With the 10% cash back with Chase Freedom next week, I'm thinking about buying the phone through Amazon since it's now available there, but I've seen people commenting that Google support is very good in the case that I ever need an RMA. Can anyone comment on how long the RMA period is through Google and whether it is worth buying from them directly vs getting it through Amazon? How many people have actually needed to RMA the device?
Thanks!
Isn't it cheaper through Google--at least enough to cover the 10%? I've never needed to RMA, but wish I could have dealt with Google on my N9 which I bought from Amazon (open box, though). Like you, I've read great reports about Google support and have bought 5 phones from them, including the N6P. On the other hand, I've not read horror stories about LG (like I read about HTC). My N5 is still going strong. You will double your warranty through the visa card (no matter where you purchase) plus 120 day purchase protection-at least mine does. I used it once years ago. You still have LG warranty no matter what.
Thanks for the heads up on the 10%. I didn't know.
Sent from my Nexus 9 using Tapatalk
ritchea said:
Isn't it cheaper through Google--at least enough to cover the 10%? I've never needed to RMA, but wish I could have dealt with Google on my N9 which I bought from Amazon (open box, though). Like you, I've read great reports about Google support and have bought 5 phones from them, including the N6P. On the other hand, I've not read horror stories about LG (like I read about HTC). My N5 is still going strong. You will double your warranty through the visa card (no matter where you purchase) plus 120 day purchase protection-at least mine does. I used it once years ago. You still have LG warranty no matter what.
Thanks for the heads up on the 10%. I didn't know.
Sent from my Nexus 9 using Tapatalk
Click to expand...
Click to collapse
It's the same price now. Think it was updated on Amazon yesterday.
I just read that Amazon has the 5x discounted. http://deals.kinja.com/save-80-on-the-new-nexus-5x-1744859161.
Sent from my Nexus 9 using Tapatalk
Google's website has $80 off the Nexus 5X for Black Friday weekend. $350 for the 32GB model, I wish I had waited for this deal.
Those of you who got the gifts i.e. Gear VR, SD card, etc. with your Note 7, please share with us how is in your countries, whether you need to return these items together with phone or not ?
Thank you beforehand.
Here in Slovenia, they want that we return all although accessosries were added as a gift for our preorders.
You don't need to return them anywhere
pre official recall... as in before people knew how to handle it... some did take it back. Others just took the phone
Legal wise they cant ask for it. It was a gift and Samsung is recalling a product and forcing you to return it.
Here in Singapore, we got the lens kit.
I'm keeping that. The lens is good.
KJThaDon said:
You don't need to return them anywhere
Click to expand...
Click to collapse
Simply untrue.
I only received my Gear VR TODAY from the outlet where I bought my original Note 7 over two months ago! The store has applied on my behalf to Samsung FIVE times to receive my 'free gift' . I have received five confirmation emails yet in the months gone by, with exchange etc, I had still not received one.
On the advice of my lawyer he told me to write a letter to the store outlining the situation. I did that and today the manager of the outlet gave me a Gear VR headset out of his back room stock as the local Samsung importer had informed him yesterday and again today that as there was going to be a total recall on the Note 7 all customers would have to return the free gift!!!!
The manager of the store contacted his head office and was told to give me the VR with the stores best wishes. Samsung's attitude was typical for this country. We have your money now go forth and multiply.
When I am told to return the Note 7 it will HAVE to be in the box with receipt and every single accessory that came with it or Samsung will bill the store! Had I not got a very good relationship with this local store and am an excellent customer I would not have received today the stores gift of the Gear VR.
I said from the start of this awful fiasco that regardless of how Samsung Korea play this out, how each country treats its customers will vary. The American habit of litigation is the reason those in America will be treated totally differently to those of us who live in Europe.
I am stuck with 100.00€ of SAMSUNG cases and screen protectors. I dread to think what Samsung here would tell me what to do with them! If Samsung didn't produce such good devices I would never purchase Samsung again. I accept there has been a major **** up but the way its been handled here is disgusting.
Ryland
Post deleted
It's official (got e-mail today from service provider) - we in Estonia have to return gift with the phone to get refund or another Samsung phone (S7 or S7 Edge).
Unless it is already official announced and you have read the official statement, else it is still too early to make any assumptions...
Here in Malaysia, before any official statement from Samsung Malaysia was made, people have been spreading "official" rumors that all the free gifts are to be returned to Samsung Malaysia should we opt of a refund. Today, Samsung Malaysia just announced, all we need to return is the Note 7 and its box. All official accessories bought in their or their retail partners' stores can be refunded, provided we can show them the proof of purchase. Those folks who opt for S7 edge will get some extra cash back. Not as good as Samsung US, but can consider not bad.
In the Philippines, I asked Samsung if we need to return the v (welcome gift) and they said no need.
Returned everything today to service provider. They said that promotional gift has to be returned and I did.
At least I could return cases I bought from them and to other shops (and got refunded!).
O2 in the UK told me I needed to return the phone and free gifts, the courier they sent refused to take anything other than the phone. so who knows.
Got a deal from reseller. So not complaining anymore.
CPW here in the UK seem to have wanted the Gear VR back too - I complained and told them I've already sold it on (which is true), so can't return even if I wanted to.
They when relented and will accept just the phone back (not that I've returned it yet).
Rob F1UK said:
CPW here in the UK seem to have wanted the Gear VR back too - I complained and told them I've already sold it on (which is true), so can't return even if I wanted to.
They when relented and will accept just the phone back (not that I've returned it yet).
Click to expand...
Click to collapse
That's a bum deal. It must just be CPW policy, because I bought mine direct from Samsung UK Store with the free Gear VR and they don't want it back.
Come to think of it, what are they going to do with a used VR ? It's not like they can re-box it and sell it. It wouldn't be particularly hygienic either!
Maybe the staff in the store will... 'find' a use for them and stick them on eBay!
.
Canada I've had to return it.
Yet, if i knew better id put up a fight and would most likely be able to keep my wireless charger and 125gig sd card.
apprentice said:
That's a bum deal. It must just be CPW policy, because I bought mine direct from Samsung UK Store with the free Gear VR and they don't want it back.
Come to think of it, what are they going to do with a used VR ? It's not like they can re-box it and sell it. It wouldn't be particularly hygienic either!
Maybe the staff in the store will... 'find' a use for them and stick them on eBay!
.
Click to expand...
Click to collapse
Have you got any Emails to confrim this?
When I spoke to the the other day, they said the wanted everything back.
Well for me, I moaned at them as part of my ongoing complaint, and they have "updated my notes" to reflect the fact that I can return the N7 without the Gear VR. I have this via email so do have it in writing.
Not sure how they would fair refusing to accept a return without it though, considering the situation...
s_h_a_g_g_y said:
Have you got any Emails to confrim this?
When I spoke to the the other day, they said the wanted everything back.
Click to expand...
Click to collapse
I don't have it in writing but the woman said on the customer helpline, just return the phone. The last recall I didn't even return the phone accessories. It was the phone in a jiffy bag.
The VR was a gift for pre-ordering early. So that's what I did, and that's what they gave. So, if they are forcing me to return the phone they cannot expect the VR to go back too. They haven't asked for it anyway, but if they did they would get the biggest gob full of abuse, no mistake!
.
It's a GIFT. I sent my note complete with all accesories without Gear VR. If someone ask for a gift back in a normal life...how would you call it...rude? Maybe worse....
Sent from my SM-N920C using XDA-Developers mobile app