Well i ordered a Nillkin Ultra Slim Hard Shield Faceplate for Samsung Galaxy S2 couple of week back from Obostore.com.
Very disappointed with their service,
1st, i ordered from them under registered mail and they didn't give me the Tracking number for registered mail. So i emailed them, they send me a tracking number, BUT i didn't know the tracking number given was WRONG until later....
2nd, a WRONG product was mailed to my house, a iGlaze casing for iphone 4. Also at this time i spotted the mail tracking number was wrong. So i email them immediately. They gave me another tracking number which was the same as the mail i received. So i took the picture of the wrong product and emailed them. They denied that this product was from them, they do not sell this product in the shop and ask me to check again.
How can that be when the given registered mail tracking number matches with the one given and also mailing address is correct but i got the wrong product. They simply just deny it!!!
3rd, i emailed them and not received a reply for 5 days!!! So they simply trying to ignore this?
Well i guess they have this problem alot as there is a SPECIAL OFFER in their site. They can't do what they promise!
-Extracted from Obostore.com-
SPECIAL OFFER NOW!!!!
--We spend most time to think about how to make transactions more and more smoothly. It is believed that people are basically good. In order to save the time and cost involved in replacing wrong or broken items, we announce an excellent new offer:
Now our customers only need to take a photo to show the evidence and we will immediately ship correct replacements!
-------------------------------------------
I know some of you do not face such problem, maybe i am the unlucky one. But i just want to let people out there to know this and think twice before getting from Obostore.com You can get better service in other seller
i bought two cases for my i9100 and had a crappy experience too. i bought the same case as you, plus a similar one that looks exactly like the oem samsung mesh case with soft touch paint.
the prices are great, but their communication is brutal. they would take 4-7days to respond to an email and the response would be so short that they wouldnt answer the question fully. after 3 weeks of waiting for the product and dealing with their crap customer service i did receive the correct cases and was very impressed with the quality. even saying that, i dont think that i would deal with them again
Yeah, their reply barely even a sentense, just afew word to entertain you. I surely will never recommend this site to my friends.
Bought another casing through Ebay which more reliable, they even update you on the dispatched date blah blah blah. Much detailed.
Hi,
Sadly had to say that i have also problems with OBOstore - i've ordered 2 pieces of Nillkin Ultra Slim Hard Shield Faceplate for Samsung Galaxy S2 on June 17th and until today nothing arrives here...
They gave me a tracking number of Singapure Post, but all i could read out of it was, that the order was dispatched to overseas postage on June 23rd...
I'll give them another week and after than i will contact paypal for a refund of my money!
Rofor said:
Hi,
Sadly had to say that i have also problems with OBOstore - i've ordered 2 pieces of Nillkin Ultra Slim Hard Shield Faceplate for Samsung Galaxy S2 on June 17th and until today nothing arrives here...
They gave me a tracking number of Singapure Post, but all i could read out of it was, that the order was dispatched to overseas postage on June 23rd...
I'll give them another week and after than i will contact paypal for a refund of my money!
Click to expand...
Click to collapse
Do what I did and play hardball with them. Send them an email right now stating that it has been longer than the estimated delivery time and the items have not arrived and if they don't arrive by tomorrow you will start a refund request with PayPal. Why should you wait even longer for these morons?
They offered to resend them or give me a full refund but the items ended up arriving that same day
OBOstore.com very bad aftersell service and products
Hi,
I have juste experienced the very bad after sale service of this OBOstore site. I have bought a case for iPad 2, received it after almost 2 months and after 1 months of normal use, it begins to crack on the corners and when I have contacted the after sale service , they said that the warrenty period was finished and there was nothing to do !
I was very disappointed and decided to never buy products from them since they have bad products and bad after sell service.
Instead of buying from this ****ty site, try to buy from known brand like Belkin and other, they have long period warrenty, I saw for some cases, up to 10 years warrenty and for similar prices.
Don't buy from this site, the day you'll have problems with your product, you'll find no one to talk to and even if you find someone he will give you no solutions !
Have a good day
Tom
Related
Anybody hunting for XDA2 here is a list of ebay xda2 on sale now, this guy has sold a bunch of them in the past and has excellent feedback.
Go to www.ebay.co.uk and search for 3379006265 if that one is sold just click on sellers other items, It says he has 15 units for sale.
I bought from him. Very reliable person
Regards,
Claudio.
Claudio,
What about invoice and warranty?
Rgds,
Jos
Crap!
I just spent £85.00 more than I needed!
DOH!
um.... seems tempting to buy one but seems too good to be true :S
his user id name has been changed past 30 days
and also if he has sold 15 units before dont you think hell have enough cash to buy a digicam :roll:
I bought mine on ebay for £375 brand new, for some reason the price is coming down very quickly.
damn why cant i find a cheap xda 2 one at £375 would do me fine lol or even £350
help lol
£400 is bit much for me to spend on a phone im 17, no job, student gah
Well at £399 I think its still a bargain, there is nothing stopping you from contacting the previous buyers, just send emails to the people that have given feedback.
eBay @ £399
I bought one from this guy, I too were concerned re the change of ID however changing your ID doesn't negate your feedback profile it follows you. I did contact a previous buyer who was pleased with his service.
Mine arrived yesterday by Special delivery, brand new as stated and it took a whole 3 minutes to unlock it using the software from this site.
Just having fun learning to use it now.
O2 may have commisioned a great product but as phone providers they suck, spending most of my time getting their s#*t of the XDA II.
The reasons why people change id are many, it can be that the person was using an account along with other people, or a private trader that then becomes a business and wants his id to reflect his trading name etc. I am very good at checking up on frauds, I got bitten once and that was enough for me. I am glad you got a good deal from him, the fact is he could get more if he auctioned them instead of buy now but he told me he is happy with his mark up and he wants to be known as a reasonable person with very fair prices. Anyway, I just bought an xda2 on ebay using "buy now", it is 3 weeks old in box with everything supplied, cost me £279.
i live in sheffield and got the 1st one from him sunday before xmas. went to his house and picked it up. he is 110% genuine and works for some large software company.my feed back is by wot you want on his 2nd page.grab a bargin they are brand new and sealed and i got the unlock code via o2 (for free) so if they were hookey i would have got to know!!
Orderer one as well myself. Shipped Tuesday arrived this morning. Everything as expected. Easy unclock instructions inside. I hope he'll sell me some more as I'll need to supply to some friends of mine
i bought one from this guy also ,very trustworthy,arrived 2 days later
Skinomi has their Galaxy Nexus screen protectors and adhesive back protectors up on amazon. I ordered one last night and If it's anything like the one my mom bought for her Blackberry I'll be happy... once I get the damn thing on anyway. I'm really hoping I can get an OtterBox for it though.
How the going to a back protector for that textured back?
I voided my warranty and your nexus.
Thanks for the tip, just picked one up!
they do have a coupon out I think it is- skinomi25 thats 25% off
tnx, Skinomi is new of me, i jest order 2 units and hope that the screen quality will be fine.
Well, It still isn't here... I placed my order on the 24th and the USPS tracking website has said "electronic shipping info received" since the 31st. I have contacted the seller and am waiting to hear back.
has anyone who ordered one of these received them yet i received my tracking number a week ago and the never actually shipped
I emailed skinomi..they just received their actual stock today..
Sent from my Galaxy Nexus using xda premium
aly19 said:
I emailed skinomi..they just received their actual stock today..
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
sigh I hope so...
this reminds me of when I ordered Notion Ink screen protectors. They sent people tracking numbers and everything.. then 2 weeks down the road, we all found out that they didnt even have any stock and there were delays. They didn't even bother informing their customers.
It was a disaster
Sounds like handtec. Im wondering where my skinomi is also. My window for receive date was 11/22-11/28 and i ordered around the 16 th or so. Im gonna cancel and not buy from them again. Lame.
Sent from my samsung gt i9250 which is in the wrong country.
I'm still waiting on my skinomi skin from Amazon. Ordered on the 9th and it was supposed to be delivered by the 22nd. On the 24th I emailed the seller to find out it was a pre-order item and they would get them out as soon as possible.
Perhaps they should have listed it as pre-order on the Amazon page.
SphericalPuma said:
I'm still waiting on my skinomi skin from Amazon. Ordered on the 9th and it was supposed to be delivered by the 22nd. On the 24th I emailed the seller to find out it was a pre-order item and they would get them out as soon as possible.
Perhaps they should have listed it as pre-order on the Amazon page.
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Click to collapse
No ****. Because it wasnt listed as pre order. Ill give em til my nexus gets here to report to amazon.
Sent from my samsung gt i9250 which is in the wrong country.
Odd. I ordered on Amazon as well but received a shipping notice shortly after, however the tracking is basically empty for it. This happen to you guys as well?
Brandon3003 said:
Odd. I ordered on Amazon as well but received a shipping notice shortly after, however the tracking is basically empty for it. This happen to you guys as well?
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Click to collapse
yea.. thats skinomi's style.. god damnit, I can't believe theyre doing this for another product launch again -_-
Just wait till you try to do a replacement with them for their lifetime warranty guarantee. I had to make a claim for my skinomi on my Motorola Xoom a while back and they asked me to fill out a form and FAX it to them along with my receipt. I asked if I could use email instead and they told me no. So they said out of kindness they would send me a replacement without me faxing them the form and proof of purchase. The replacement arrived in about 4 weeks during which I continuously asked them to update me with tracking which was never given to me. I will never again order anything from that company even though the skins are actually good quality.
konman795 said:
Just wait till you try to do a replacement with them for their lifetime warranty guarantee. I had to make a claim for my skinomi on my Motorola Xoom a while back and they asked me to fill out a form and FAX it to them along with my receipt. I asked if I could use email instead and they told me no. So they said out of kindness they would send me a replacement without me faxing them the form and proof of purchase. The replacement arrived in about 4 weeks during which I continuously asked them to update me with tracking which was never given to me. I will never again order anything from that company even though the skins are actually good quality.
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damn
well, I emailed them the other day... still no response, here's hoping for something good...
In the meantime, I went ahead and ordered ZAGG :S
Brandon3003 said:
Odd. I ordered on Amazon as well but received a shipping notice shortly after, however the tracking is basically empty for it. This happen to you guys as well?
Click to expand...
Click to collapse
"Your package is currently not eligible for Text Trace. Only Amazon fulfilled packages are currently eligible." this?
JohnnyTrue said:
"Your package is currently not eligible for Text Trace. Only Amazon fulfilled packages are currently eligible." this?
Click to expand...
Click to collapse
Nope, this: "We're sorry. We are unable to retrieve tracking information for this shipment at this time."
The tracking number basically doesn't exist.
Just got this email back from Skinomi, I thought I would share...
according to them, they actually shipped my skin. last time I confronted them about this kind of situation (with the NotionInk protectors), they readily admitted they didn't ship it or had any in stock. So, I have no reason not to believe them...... I hope?
Hello,
Please be assured we do have this item in stock and your item is well on its way. We must advise though that it normally it may take about 1-2 weeks from the time your package ships for international items to arrive. Unfortunately it usually is not possible to track international items. However 99% of the time our international customers receive their packages during that 1-2 week. Usually most orders actually arrive sooner.
Please check with your local customs/post office for any information about your package. Your tracking ID is your customs ID. If you do not receive your package within 2 and a half weeks please let us know
Thank you
****Expect possible shipping delays due to the holiday season right around the corner. We apperciate your patience and understanding, and wish you very happy holidays!****
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Click to collapse
I ordered mine from their website, said was shipped on the 26th. Four days later, never got the package (I live an hour away from their warehouse). Contacted them, they said 'lost in shipment with USPS' and they'll ship another one, hopefully its true :/
I'm sorry I just need to vent this, mostly because they have been horrible at communicating and have yet to respond to prior inquiries.
This entire order/experience has been botched from the beginning. I ordered Thursday morning requesting overnight shipping for delivery on Friday. Apparently the bank flagged this transaction as suspicious but I never received an email/call/contact of any kind from Expansys until late Thursday night. I just happened to check the status on the website and noticed that there was an issue about 20 minutes before your offices closed, so I called and was on hold for almost 35 minutes (at this point past closing time) and no one ever picked up. I then called today, Friday, to request priority overnight shipping for Saturday delivery and to change the shipping address to my home address (as I was originally expecting to have it delivered Friday at work). The man I spoke with said it would be an additional charge for Saturday delivery, to which I agreed. Now I get the tracking number for "standard overnight" which will be delivered to my home on Monday while I will of course be at work! Additionally, I was still charged for the priority overnight shipping and Saturday delivery! I'm not taking off work to receive this shipment so I imagine I'll have to drive way out to go get it from their sorting facility.
The end result is that something that was ordered with overnight shipping on Thursday will be arriving on Monday, if I'm lucky enough to have the time to go pick it up myself. This could have been completely avoided had you not dropped the ball more than a few times. At this point I'd like my shipping costs refunded, or someone get a hold of FedEx in time and have that packaged delivered on Saturday. How does this happen?
ellesshoo said:
Apparently the bank flagged this transaction as suspicious but I never received an email/call/contact of any kind from Expansys until late Thursday night.
Click to expand...
Click to collapse
Had this not happened, you would have received your phone by now.
That's not Expansys' fault.
My transaction from them was superb. Phone in my hands hours after ordering.
My bank also did not flag anything.
ericshmerick said:
Had this not happened, you would have received your phone by now.
That's not Expansys' fault.
My transaction from them was superb. Phone in my hands hours after ordering.
My bank also did not flag anything.
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Click to collapse
They had about 7 hours from when they knew this before close of business that day and did not contact me in any fashion. Their FAQ even implies this happens to them often. One would think they might want to get in touch with someone who requested/paid for overnight shipping at some point before it was too late. Instead I had to find out myself and when I did and tried to contact them it was like everyone skipped out of work 30min before office closing time. The next day, still no contact until I called them and what do they do? They botched things up royally again and charged me more money. Just not smooth or impressive at all.
I'm on the hook for freaking $40+ for "overnight" shipping that is going to take from Thursday to Monday (Monday at best since it will not be shipped to my work). Can you even call it a "delivery" if I'm the one who will be driving 14 miles out to a FedEx facility to pick it up?
I just find it amazing that I talked to the same rep twice today about the shipping thing, confirmed, yada yada.. Even charged correctly for it. But then they still managed to drop the ball.
I ordered mine from them and my bank did the same thing. Didn't you notice where it said if the delivery and billing addresses don't match additional security checks will be needed? It said it right at the bottom of the order confirmation page you get right after you submit your order. I called and got it squared away preemptively right after I ordered. It took 23 hours for me to get it.
Sent from my Galaxy Nexus
Patience is your friend.
Sent from my Galaxy Nexus using xda premium
i also want to add in experience for NEWEGG.COM
I ordered from newegg.com, rather than expansys, mobilecity, pvcs, or any other specialty shops, because newegg is an established and credible retailer; ive purchased stuff from them for over 10 years.
i paid for expedited shipping because i travel often, and i needed it to arrive home at a precise time.
2 days after ordering, my order was still "processing". then i finally received an email saying Order on Hold - phone # or address does not match credit card information.
i called back immediately, but was placed on a 20 minute wait before being able to speak to an agent. (the online chat service had a similar wait). the agent confirmed that my information was 100% correct, but that she would need to forward this information to the "security team", and the order would not ship until cleared by security team..... despite, yes, that she herself was able to confirm my information, as entered, was 100% correct
i canceled the order, and im never buying from them again
Overall, Expansys is pretty decent to work with. Their systems are only semi-automated which means inventory levels shown on their site are wrong and back-end communication is almost totally manual. They're very good at after sale follow-up even though their bankers hours can be frustrating when you need to talk to some one. They and Negri are the only two that provide warranty support and that's a plus that goes on longer than the initial purchase which is a one time event.
P.S. - NewEgg's international phones have no warranty so the last poster may have dodged a bullet.
BarryH_GEG said:
Overall, Expansys is pretty decent to work with. Their systems are only semi-automated which means inventory levels shown on their site are wrong and back-end communication is almost totally manual. They're very good at after sale follow-up even though their bankers hours can be frustrating when you need to talk to some one. They and Negri are the only two that provide warranty support and that's a plus that goes on longer than the initial purchase which is a one time event.
P.S. - NewEgg's international phones have no warranty so the last poster may have dodged a bullet.
Click to expand...
Click to collapse
After my experience I whole heartedly disagree about their "after sale follow up". I got my Nexus S from Negri and things went smooth as butter. I have no idea why I didn't go with them this time. Negri from here on out for me.
ellesshoo said:
After my experience I whole heartedly disagree about their "after sale follow up". I got my Nexus S from Negri and things went smooth as butter. I have no idea why I didn't go with them this time. Negri from here on out for me.
Click to expand...
Click to collapse
Good luck with the warranty from negri. I think someone posted that they had a problem with their SGN and negri blew them off.
My experience with Expansys
I pre-ordered via website and gave them PayPal. They emailed me to confirm and told me that I would need to confirm again once the stock arrived.
Then they emailed me and said "we've got the stock, please confirm the mailing address, method and payment". I did and the parcel arrived 4 days later (with the Thanksgiving Thursday in between).
All was well and smooth with my order, I have no complaints and I am loving my Galaxy Nexus. Thanks Expansys.
Today only, daily steals has the silver & white galaxy nexus phone unlocked and brand NEW! I and many other fellow xda members bought the phone last time DailySteals had the phone for sale and I can say that I am very happy with the phone! It came brand new and it works great for my tmobile service! The only problem with DailySteals is that they take awhile to ship the phone, but if you are patient, it will pay off!
http://lastcall.dailysteals.com/?ut..._2012_Thur_5_Deals_2_29_2012&utm_medium=email
Mitchmoney said:
Today only, daily steals has the silver & white galaxy nexus phone unlocked and brand NEW! I and many other fellow xda members bought the phone last time DailySteals had the phone for sale and I can say that I am very happy with the phone! It came brand new and it works great for my tmobile service! The only problem with DailySteals is that they take awhile to ship the phone, but if you are patient, it will pay off!
http://lastcall.dailysteals.com/?ut..._2012_Thur_5_Deals_2_29_2012&utm_medium=email
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My brother ordered the white one last night. How long did it take for you to get yours? From date of order to the day it arrived at your doorsteps.
DOHCtor said:
My brother ordered the white one last night. How long did it take for you to get yours? From date of order to the day it arrived at your doorsteps.
Click to expand...
Click to collapse
I dont remember the exact days but about 2 weeks... Took about a week for them to ship it and about another one after it was shipped. It also matters when you bought it. If you were one of the first to buy it and got into the first batch, you will get it a little bit sooner!
Figures this would happen two days after I finally bite the bullet and just order through Negri after waiting a while for a deal to pop up somewhere.
Oh well, at least I will have it earlier.
Very nice find.
The site offers great deals, but customer service is practically non-existent. Your credit card will be charged immediately when you make a purchase, but the product might not ship for two weeks (which is what happened in my case so it took three weeks in total to get the product to my door). There is no number to call and don’t expect a reply to any emails you send them for two days, if at all. Know that all sales are final, so, if you are in the US and have a problem with a grey market product, which this phone is, you will have to ship it internationally to get it fixed.
Caveat emptor.
On it
I just bought a used one on craigslist last weekend for $500 so when I saw this last night I was a bit pissed off I didn't wait longer. I put a craigslist ad last night for $550 and had someone offer $600 this morning if I delivered it to him (20 mins away). I literally just deposited the money now and ordered this one for $530 brand new....a bit crazy but now I won't be OCD about my phone trying to figure out if any scratches were there before me.
Just pulled the trigger!
geez, I hope nothing goes wrong with my order. Looks like the customer service suck based on the comments.
QUEDRO said:
Just pulled the trigger!
geez, I hope nothing goes wrong with my order. Looks like the customer service suck based on the comments.
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I've noticed some bad feedback but I've also seen many people have no issues whatsoever. I think it's mostly people who get impatient and don't read the whole taking up to 6 business days to ship thing. Also, a lot of items are specifically stated as refurb where as these are said to be new in retail packaging. I read somewhere using paypal is a good move since you get the buyer protection if the item is broken etc.
My gut feeling says this deal is some cellphone reseller trying to clear it's stock and dailysteals will gather up a bulk orders and order a high volume from them at the end of the 24 hour period. So our money is used first to buy what we ordered and I'm assuming that's why it may take up to 6 business days to ship to us.
I purchased a new open box GN for $529 but returned it once I learned (after contacting Samsung) that the warranty is only valid if the receipt shows it was purchased in the country it will be repaired in. I was surprised as Samsung US never asked for my receipt when I sent my Nexus S in. Bought one from Negri instead so I have a warranty if anything goes wrong in the next 12 months.
i think that most sites like dailysteals and 1saleaday you are paying for the cheap price, not quick shipping and customer service
it sucks to wait and the tracking is usually terrible but the item does arrive eventually
I'd be all over this if I didn't have my extended battery which I need and would kill the white color .
Damn....
Sent from my Galaxy Nexus using XDA App
claud_face said:
I'd be all over this if I didn't have my extended battery which I need and would kill the white color .
Damn....
Click to expand...
Click to collapse
You can get the titanium one...
Lol I have one already. Just would love a white one with a white extended battery door
martonikaj said:
You can get the titanium one...
Click to expand...
Click to collapse
Sent from my Galaxy Nexus using XDA App
I'm already getting antsy...these are going to be two very long weeks waiting on the shipping.
No joke....these guys really do not update *ish
I had not received any updates emails. No wonder the service is bad.
Has anyone received their phone yet or at least see their status updated? Mine still says it's open and I was gonna give them a few more days before I start emailing them. I ordered mine very early in the sale so I hope that I got into the first batch.
All of us that ordered should keep this thread updated so we can hopefully get a rough idea of when we can expect our new phones
Sent from my SAMSUNG-SGH-I777 using Tapatalk
They posted it up at 9pm Pacific time and my brother ordered it at 9:15pm. I think he's one of the first to order it, but still hasn't received it yet. I'll keep you guys posted.
Does anyone know anyone who picked one of these up during a previous dailysteal sale?
I'm curious what build this will come with after reading multiple threads on the yakju vs yakjuxx builds.
Just so you know, DailySteals took a LONG time to ship on the first deal and I NEVER got a tracking email. However, I was able to track it by going to UPS's tracking website and using my order number as the reference number. Remember to select "Track by Reference".
The version I got from them was a South Korean model with the Google build on it. However, others reported getting one from China, so it depends what batch you get. I believe everyone I spoke with had the Google build on it.
SupWiz17 said:
Has anyone received their phone yet or at least see their status updated? Mine still says it's open and I was gonna give them a few more days before I start emailing them. I ordered mine very early in the sale so I hope that I got into the first batch.
All of us that ordered should keep this thread updated so we can hopefully get a rough idea of when we can expect our new phones
Sent from my SAMSUNG-SGH-I777 using Tapatalk
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Click to collapse
I would give it 6 business days before you contact them. My status still says open as well (I check it way too much for my own good) but their site said the 6 business day thing with the occasional slight delay depending on the product. I ordered mine at 11am EST so I'm hoping I'll be on the first batch of shipping.
I'm going to try the order number with the UPS site as someone here has mentioned. Let's definitely post on this thread when we see any updates and/or receive our phones to give the rest of us a good idea of when to expect our goodies.
For those who have ordered with Spigen in the past, how long does it take to get the items shipped out? Are they fast to get the items shipped out? The reason I am asking, I placed an order on Friday morning (14th of September) and have yet to have any updates via the tracking #. I also sent them an email, and no answer yet, anyone have a direct phone # to spigen?
I got everything shipped via USPS Expressmail International to Canada, and I have another package shipped from another vendor from within the US, also via express and this one has updates every couple hours.
Sorry if this post isn't in the correct forum, mods please feel free to move it where it belongs if not in this section.
Thanks,
JP
jproy12 said:
For those who have ordered with Spigen in the past, how long does it take to get the items shipped out? Are they fast to get the items shipped out? The reason I am asking, I placed an order on Friday morning (14th of September) and have yet to have any updates via the tracking #. I also sent them an email, and no answer yet, anyone have a direct phone # to spigen?
I got everything shipped via USPS Expressmail International to Canada, and I have another package shipped from another vendor from within the US, also via express and this one has updates every couple hours.
Sorry if this post isn't in the correct forum, mods please feel free to move it where it belongs if not in this section.
Thanks,
JP
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Click to collapse
That is quite normal actually. you will not see any updates for a few days, and even when they provide you a tracking number it will only show that it was processed in the local US mail office and that's it. Here is how my order from them went:
-I ordered their galaxy S3 case from spigen.com on Aug 31st.
-I got a shipping confirmation from them on sept 4th
-The USPS.com website only said that it was processed in the local Los Angeles office
-On Sept 14th I got a US international package with my case it.
I live in Calgary in case you were wondering.
sluma said:
That is quite normal actually. you will not see any updates for a few days, and even when they provide you a tracking number it will only show that it was processed in the local US mail office and that's it. Here is how my order from them went:
-I ordered their galaxy S3 case from spigen.com on Aug 31st.
-I got a shipping confirmation from them on sept 4th
-The USPS.com website only said that it was processed in the local Los Angeles office
-On Sept 14th I got a US international package with my case it.
I live in Calgary in case you were wondering.
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Click to collapse
Thanks! However, I paid for express, so I am hoping it wont take 14days like your order.
What method of shipping did you use?
JP
Shop from CRETOUCH.com (fyi I'm not a cretouch representative or promoter)
My experience with spigen main site has been nothing but terrible! Slow response and no notification of shipped item has you wondering for days, long refund process etc....
Cretouch is authorized third party dealer. They are really good with customer service and also have live chat so you can get your answers same day! All their items ships out same or next day depends on time and I usually get it within 3 days. Also they offer FREE shipping to US residents unlike Spigen main site.
Sent from my GT-I9300 using Tapatalk 2
jproy12 said:
Thanks! However, I paid for express, so I am hoping it wont take 14days like your order.
What method of shipping did you use?
JP
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Click to collapse
No way should Express take 2 weeks to Canada. It should arrive within a week of placing your order.
I'm from the southern California area so shipping is much quicker since they're based here, but I also order from them through Amazon. If it's fulfilled by Amazon, you'll usually get your items quicker. Anyways, ordered the neo hybrid lumi and modello cases from Spigen through Amazon yesterday and it's scheduled to be delivered tomorrow. Give Amazon a try if Spigen direct website isn't working out well.
pmoradi2002 said:
No way should Express take 2 weeks to Canada. It should arrive within a week of placing your order.
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I am really hoping it arrives before Friday. As for xgear, I might be ordering a Spectre Tempered Glass Screen Protector, sent an email this afternoon and within a couple hours I got a reply.
zen0s said:
Shop from CRETOUCH.com (fyi I'm not a cretouch representative or promoter)
My experience with spigen main site has been nothing but terrible! Slow response and no notification of shipped item has you wondering for days, long refund process etc....
Cretouch is authorized third party dealer. They are really good with customer service and also have live chat so you can get your answers same day! All their items ships out same or next day depends on time and I usually get it within 3 days. Also they offer FREE shipping to US residents unlike Spigen main site.
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Next time I'll know for sure in case I need to order something again! I'll definitely consider them. I was finally able to get an email back, and if I dont have any news before Friday, I will most likely get a refund, according to SPG...
JP
jproy12 said:
Thanks! However, I paid for express, so I am hoping it wont take 14days like your order.
What method of shipping did you use?
JP
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Their website only had international first as international shipping
I just bought a case from spigen, I live on east coast US. I ordered it direct and got it in 3 days flat with the standard shipping.
I also had an issue with the case and have emailed them and they got back to my email the same day.
sluma said:
Their website only had international first as international shipping
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Weird... But I know I checked out with United States Postal Service - Express Mail International. Here's the format of my tracking #: EC##########US.
Either way, I'll wait till Friday, as express shipping is 3-5 days to Canada, 5 being the most, and Friday will be 5 days, if I don't have anything I'll ask to get refunded and I'll buy from another vendor.
JP
Been 6 days since I placed my order via expressmail international, which is supposed to take 3-5days, and have yet received anything.
I placed my order early Friday morning (sept 14th) and it was shipped late Monday (sept 17). They dont mention that it takes a couple days to ship out items. I placed an order via bestskinsever on Friday evening, was shipped that same evening and I received it Friday of the next week, also via expressmail.
Anyways, will update when I get my stuff, really wanted it sooner than later.
is a hit and miss, I live in Texas and some times I get their stuff on 3 days sometimes 7 days and one time it took 2 weeks... always standard USPS shipping.
eortizr said:
is a hit and miss, I live in Texas and some times I get their stuff on 3 days sometimes 7 days and one time it took 2 weeks... always standard USPS shipping.
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True... I'll see in a couple days! It's just that even the USPS website hasn't been updated since the 18th...
So it seems like it'll be delivered this afternoon... soo much for taking 3-5days! Took more like 9days!
jproy12 said:
True... I'll see in a couple days! It's just that even the USPS website hasn't been updated since the 18th...
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Check FedEx first apparently they use FedEx to ship from factory to ur local post office first then usps will ship to ur house
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Finally installed the screen protectors, really great quality, however, the neo hybrid case have problems with the volume key... Waiting to be contacted to see what they will do...
Probably the last time I order directly from them, slow answers and what seems like poor customer service, to me at least.
JP
Spigen extremely slow shipping time, customer service is only email and limited.
Called no answer, voice mail always full. Looked at yelp, same thing all complaints about customer service contact, and especially delivery time, and tracking information. Their products are 5 star but their customer service and delivery service is so frustrating I couldn't give them 5 stars. I've gone as far as complaining to the Better Business Bureau, etc. I've called all numbers including the one off my charge card and BBB with no success. Someone needs to hire me to get their A$$ in gear, answer the phones, clear and return voice mails and ship the dam products. OR TELL people up front, our products is so dam good your going to have to get on a waiting list. JUST GET IT DONE OR BE HONEST. Right?
The last time I got a screen protector of theirs it was through eBay. No problems. Fast shipping
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