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Engaget is reporting a world wide recall of the Note 7 because of exploding batteries.
Hopefully they will also deal with the Gorilla Glass 5 problem too.
Shofar1
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It seems a full recall of all phones sold. Hopefully they also replace the Samsung screen protector I bought with the phone
An official statement by Samsung.
"Statement on Galaxy Note 7
Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note 7, we conducted a thorough investigation and found a battery cell issue.
To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers' safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note 7.
For customers who already have Galaxy Note 7 devices, we will voluntarily replace their current device with a new one over the coming weeks.
We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible."
Lets see what happens.
Ryland Johnson said:
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Thank goodness I haven't gotten my unit yet!!! Long business trips do have their benefits.
One interesting takeaway from the CNN story's the quote from the President of Sammy's Mobile Communications about how much the recall's going to cost: "it is a big amount that is heartbreaking." Looks like they're going to have huge write-offs.
Maybe they'll have to bin all the batches they're recalling and the suspect ones in inventory. Then there's the issue of lost sales and some people not wanting to buy even later batches because -- well, because you never know. I mean -- Google Pixel Phone Plus (or whatever it's called) -- here I come!!!
The problem with these metal and glass devices is they can't just open these things, replace the batteries and re-ship them. Those glass backs will inevitably break during the process. The colored foil behind the glass is also going to have to be replaced. Then there's the waterproofing...
I wonder if it's simply a battery flaw or a design flaw that causes the device to overheat under certain circumstances. Global recalls like this don't just happen unless there's a very serious issue, regardless of what Sammy's lawyers wrote in their official release. I've been buying smartphones since the early days and this is the only time I can remember a recall of this scale happening.
While it's nice that Sammy was so quick to address it, it's a damn shame because the Note 7 was their best device yet.
The irony is that if Sammy had insisted on keeping their plastic designs -- the same designs we crucified them for -- or maintained removable batteries in metal-framed phones (hello Note 4!) -- this could've been addressed with in-store battery exchanges. Again, that's assuming it's not a design flaw.
And I have such a good device too. None of this user created lag or battery drain.... Sigh.
Sent from my SM-N930P using Tapatalk
Interestingly me and a friend of mine have not had any of the issues mentioned here "yet" battery life is amazing and no boot loop. And we were also part of the pre-order batch.
I demand compensation for my Temperglass screen!!... everything else i could backup and transfer easily... i still have to fine tune a few other setting that dont let me "backup setting"
After this Samsung's recall statement will be known worldwide, IMHO the Note 7 reputation, confidence and appeal for the customers will be heavily affected....
Therefore I personally expect the announcement of the release of a new revised model, for example a Note "7s" with a Snapdragon 821 and 6 GB of RAM, very soon, just before Christmas time, to compete with new Apple's and Google's smartphones.
what if mine is ok ?
Sent from my SM-N930F using Tapatalk
You think we will have the option to change color of phone in recall?
Sent from my Galaxy Note7 using XDA Labs
judy.baby2013 said:
what if mine is ok
Sent from my SM-N930F using Tapatalk
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What if it is not? :fingers-crossed:
This is scaring me at the moment... I was one of the first to get this device in the world during it's release in Dubai.
Sent from my SM-N930FD using Tapatalk
alltaken123 said:
What if it is not? :fingers-crossed:
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That's actually a great point. I love my phone, it's performing perfectly, but you don't just do a worldwide recall because a couple people used a bad charger. They were able to recreate it.
It is sad, this is undoubtedly the best phone Samsung has ever made and it's going to be a financial and PR disaster. On the other hand, those of us who stick with it will probably get a 2nd promotional item haha.
Really sucks but yeah hopefully they will give us something free for the inconvenience or some money for the screen protectors everyone has already purchased and put on the phone...
Feel bad for them though and all of the bad pr. This is an amazing phone and I love it. I guess they will be taking quality control much more seriously in the future (they should have originally since it is the most expensive phone ever).
The phone is still to be released in the UK, was due to be released today I think. The recall will probably delay that by quite some time.
Hopefully Samsung can narrow the problem down to a specific set of serial numbers. A global recall is very unusual, and does perhaps point to a design flaw rather than the batteries.
Apple will be enjoying this...
RandyKaoss said:
The phone is still to be released in the UK, was due to be released today I think. The recall will probably delay that by quite some time.
Hopefully Samsung can narrow the problem down to a specific set of serial numbers. A global recall is very unusual, and does perhaps point to a design flaw rather than the batteries.
Apple will be enjoying this...
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Today was the official date, but Carphone Warehouse gave me my N7 on Tuesday!
It's great that they're doing it but also.... uuugh, why
Also, can you imagine the after work drinks over at Apple today?
DITTO on the Screen Protector issue!
It was so dang hard to find my genuine samsung screen protectors, not to mention the cost. It came with two but used them both already since both my wife and I have the same phones. Right after I finalized my purchase from ebay (the only US seller I've found period), the guy jacked the price from $16.99 to $99 and then to a clown-shoes $299. The samsung SP is actually curved and, IMO, feels great. Hopefully I can get them to pony up a replacement set.
Femmetechstic said:
It's great that they're doing it but also.... uuugh, why
Also, can you imagine the after work drinks over at Apple today?
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I bet Apple (and Samsung) have failure lights around the building that flash when theres a fail...
Apple will send everyone home early today!
Just wondering who here is keeping the note 7 and taking the risk of it exploding? I'm happy to keep mine though little annoyed that they've stopped gear VR support and I'm 80% certain Samsung will eventually force us all to return the note 7 by maybe a software update that renders the phone useless.
I honestly have no idea what phone I'd get, I had the S7 edge as a temporary replacement phone while the recall was going on and it didn't feel as good as the note 7, the software wasn't as good and I missed the little features like the swipe gesture in the camera app for example. I still have my note 4 but it uses a different sim card so will have to get an adaptor but even then the note 4 seems really out dated in comparison but I get to keep the S-pen which is the biggest reason I got a note device in the first place. I also have a gear s2 smart watch and while it should work with other android phones it's just works better with a Samsung phone. I hope Samsung do something quick maybe release a note 8 and replace the note 7s with it lol there's just no alternatives.
What are you doing with your note 7?
Heading to VZW over lunch. No clue what I'm replacing with, or if they will even allow me yet (VZW 3rd Party).
mikesaa309 said:
What are you doing with your note 7?
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Hanging on to it for as long as I possibly can. If the deadline for a replacement or refund is midnight on 31st December, I'll hand it in on 31st December.
Is a p**s take though like what about people who've brought cases for the note 7 and other accessories? I purchased my gear vr from ebay for £80 as the seller had it with the note 7 but didn't want it and I couldn't seem to find it anywhere online or in shops probably due to the recall. I had the S7 edge at the time so could still use it but now they've cut off note 7 support so I no longer can use my gear VR so I'd at least like to know exactly what's going on so I can possibly see about selling it. Add on top the money I've spent on apps which I can no long use on the gear VR it's just ridiculous. I personally wouldn't mind waiting through another recall as long as I get to keep and use the note 7 I have then just swap it for a new and hopefully completely safe note 7 but looks like the note 7 is done for.
I'm keeping mine. I will treasure it even more now knowing once it's gone, it's gone forever. Now I need to figure out a way getting rid of the 60% charging cap. I love this phone so much!
jak341 said:
Heading to VZW over lunch. No clue what I'm replacing with, or if they will even allow me yet (VZW 3rd Party).
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VZW was no help here. They said deal w Samsung. BS.
If I change the build.prop file, do you reckon I can trick the oculus app into thinking it's an S7 edge not a note 7?? I used it on the gear vr before the update and it seemed to work okay without getting stupidly hot even had it on charge lol.
The phones I want aren't out yet... Hoping final refund instructions come out in time to pre order the v20.. or maybe the pixel . I'm in the Philippines... Don't know how I can order the pixel lol
juliend said:
VZW was no help here. They said deal w Samsung. BS.
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If not today, give it some time. This is still breaking news and info. hasn't flown down yet.
I did notice in my VZW account that my Note 7 now says "Upgrade Eligible". This wasn't there yesterday. Something on the back end happened.
At minimum, I'm going to deactivate this device and put an old phone on the account for now.
TMO has offered to exchange me out of this POS. But as others have said, there is nothing out there right now to really hold it down. So my question is this, Nougat won't be released for the N7 I suppose, what is the true lifespan of the phone with updates not being released for it? And of course, there is the explosion possibility?
androidcentralsucks said:
TMO has offered to exchange me out of this POS. But as others have said, there is nothing out there right now to really hold it down. So my question is this, Nougat won't be released for the N7 I suppose, what is the true lifespan of the phone with updates not being released for it? And of course, there is the explosion possibility?
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Personally - and you have to make up your own mind on this - I am not even 0.000000000001 % bothered about the "explosion risk". You have about as much chance of winning Euromillions tonight, and in my view, that is no basis to reject a piece of equipment.
The lack of updates and also dismal resale value is much more concerning.
But worse than any of that, I think Samsung will send out an update that cripples the phone. They did it with Rev.1. so I have no reason to assume they won't do the same with Rev.2. Your choice to keep it may very well be taken out of your hands, which personally, I think is disgusting.
jak341 said:
If not today, give it some time. This is still breaking news and info. hasn't flown down yet.
I did notice in my VZW account that my Note 7 now says "Upgrade Eligible". This wasn't there yesterday. Something on the back end happened.
At minimum, I'm going to deactivate this device and put an old phone on the account for now.
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Yeah, I'm back on my OG HTC One, lol. So far 1 hour on the phone with Samsung and everyone is clueless. About to hang up and just hit VZW again in a day or two. I have to say, though, it's irritating to be paying on a device that is powered down and not activated on my line (Edge financing).
Time to cut loses. Thats what samsung did. The phone hase become a liability. Get your money back if you can.
juliend said:
Yeah, I'm back on my OG HTC One, lol. So far 1 hour on the phone with Samsung and everyone is clueless. About to hang up and just hit VZW again in a day or two. I have to say, though, it's irritating to be paying on a device that is powered down and not activated on my line (Edge financing).
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Why don't you just use it? Seriously there's been like 8 with problems out of what, 2 million, 3 million? Seriously you have more chance of being run over than having a problem with the device.
The thing with statistics is they can be unintuitive and lead to strange conclusions. Let's say one phone in every 500,000 is going to develop a fault and catch fire. From Samsung's perspective, that means they can be certain they will have lots of unhappy customers, potential lawsuits and bad publicity and therefore it's a bit of a no-brainer to stop selling it.
But from your perspective, you have a 500,000:1 on chance that your phone will have no problems. And in the remotely unlikely event that it does, how likely is it to kill you, burn your house down or anything like that. Even less likely. There are ZERO such reports.
So it's up to you, but for me, it's a no brainer to keep using it, and I hope Samsung will respect that point of view and not cripple our phones with some unnecessary and unwanted forced update.
Chippy_boy said:
Personally - and you have to make up your own mind on this - I am not even 0.000000000001 % bothered about the "explosion risk". You have about as much chance of winning Euromillions tonight, and in my view, that is no basis to reject a piece of equipment.
The lack of updates and also dismal resale value is much more concerning.
But worse than any of that, I think Samsung will send out an update that cripples the phone. They did it with Rev.1. so I have no reason to assume they won't do the same with Rev.2. Your choice to keep it may very well be taken out of your hands, which personally, I think is disgusting.
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Yeah I agree I'm not so much concerned about the explosion risk but just the lack of support and updates in the future. Wish they'd just let us take the risk I for one wouldn't sue Samsung if my note 7 does explode there's little chance that you haven't heard about the issues from somewhere therefore it's not Samsung's fault that I took the risk.
What did samsung do with the phone after they recalled it, if they didn't fix the issue?
Samsung UK web site has no mention of recall for v2.
Doing nothing until Samsung (who I bought it from) contact me. Even then it won't be going back until it's knocked out by Samsung.
Rick GM said:
Samsung UK web site has no mention of recall for v2.
Doing nothing until Samsung (who I bought it from) contact me. Even then it won't be going back until it's knocked out by Samsung.
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https://twitter.com/SamsungUK/status/785863444696272896, they want UK note 7 owners to give the phone back
mikesaa309 said:
Yeah I agree I'm not so much concerned about the explosion risk but just the lack of support and updates in the future. Wish they'd just let us take the risk I for one wouldn't sue Samsung if my note 7 does explode there's little chance that you haven't heard about the issues from somewhere therefore it's not Samsung's fault that I took the risk.
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Indeed. Just looking it up now, you are 500 times more likely to die from riding a motorbike than you are to have a fire with your Note 7. (Assuming 1 phone per 500,000 has a problem.)
best buy exchanged mine out with no questions asked. I was told to even keep the 256GB SD card. unfortunate I went to the dark side and got iphone7 plus. The LG was just cheap and I was unimpressed. Buying the Google Pixel XL outright to bring over to Sprint was not a option for me. I am done with Sammy with all the issues I have had with there products since the Note 4 and other house hold appliances. Iphone was my only option.
So here is the thing. People claim that their notes "caught on fire". Both the original and replacements. Have these people sent all of their phones back to Samsung for inspection? If I just say that my note caught on fire and provide no proof, do they still count his as a case? This whole fiasco seems very odd to me. It is not like companies like apple have not tried stuffing the most battery in a phone before. Plus, does anybody really know how these people who have proven cases were using their phones?
I mean, we all know that every phone is not perfect and a few are going to have these issues. Samsung supposively cannot replicate this issue. The fact that the Note 7 beat the iphone to the punch and was a real threat to their 7 plus just seems a bit strange to me that all of a sudden this was going on.
I will do my due diligence and check out the pixel and the V20, but if either does not meet what I want, I am keeping my note. Samsung washers have reportedly "exploded" too, but I still use it and there has not been a recall.
You shouldn't take things so personally, as if Samsung is going to kill you or mangle you if you don't return that damned Note 7. The right thing to do is return it, if you can't see that then that's your problem but know if you don't return it and something actually does happen - you get injured in some manner or someone else does, or property gets damaged in some manner - you're on your own and you have no legal recourse to sue Samsung or anyone else now that the worldwide recall is official.
You and many others like you can ramble on with post after post after post about how Samsung is at fault (they know it), how bad this is for Samsung (they know it), that people will miss the Note products from Samsung (they know it), that Samsung should do something to fix things (they know it and they're working on it and it's costing them billions to do so), and how pissed you and others are about this whole fiasco (they know it).
We all know it, things happen, mistakes happen, sometimes it all goes wrong and nothing can be done to curtail that until AFTER it's happened which is the case here with the Note 7.
What's done is done, get over it. Return the device, get the refund, move on, because anything else is just whining.
The problem I have.....
I just signed up for a 2 yr payment plan for the phone...have had it 2 weeks now I need to swap it for another phone... THERE IS NO OTHER PHONE that can match the Note 7 other then maybe the S7edge.....but that phone has been out since march and now I'll have it for another 2 years!!!
So my upgrade just got really downgraded for 2 years!!
Sent from my SM-N930V using Tapatalk
br0adband said:
You shouldn't take things so personally, as if Samsung is going to kill you or mangle you if you don't return that damned Note 7. The right thing to do is return it, if you can't see that then that's your problem but know if you don't return it and something actually does happen - you get injured in some manner or someone else does, or property gets damaged in some manner - you're on your own and you have no legal recourse to sue Samsung or anyone else now that the worldwide recall is official.
You and many others like you can ramble on with post after post after post about how Samsung is at fault (they know it), how bad this is for Samsung (they know it), that people will miss the Note products from Samsung (they know it), that Samsung should do something to fix things (they know it and they're working on it and it's costing them billions to do so), and how pissed you and others are about this whole fiasco (they know it).
We all know it, things happen, mistakes happen, sometimes it all goes wrong and nothing can be done to curtail that until AFTER it's happened which is the case here with the Note 7.
What's done is done, get over it. Return the device, get the refund, move on, because anything else is just whining.
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Do we actually have any real proof of what is actually going on with the phone and why this is happening? Like i said, I will do my due diligence and take a look at other options. But this whole thing stinks of apple having their hand in this. They have no innovations since who knows when and Samsung was pretty much beating them in everything.
tttuning said:
The problem I have.....
I just signed up for a 2 yr payment plan for the phone...have had it 2 weeks now I need to swap it for another phone... THERE IS NO OTHER PHONE that can match the Note 7 other then maybe the S7edge.....but that phone has been out since march and now I'll have it for another 2 years!!!
So my upgrade just got really downgraded for 2 years!!
Sent from my SM-N930V using Tapatalk
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Yup. My only option is to just get a full refund and wait till the Galaxy 8 pro or whatever they will call it comes out.
I wish that was an option for me...but I just swapped the vzw due to service in my area so my note 4 was traded in!!! Uggg
Sent from my SM-N930V using Tapatalk
Fourstarzzzz said:
... and Samsung was pretty much beating them in everything.
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Except actual sales.
As for the rest of what you said, Samsung is currently conducting their internal investigation and that will take as long as it takes. If and when they do reach a conclusion and discover what caused the issues with the Note 7 that eventually prompted the worldwide recall they will make a public statement.
Until that actual public statement appears on a Samsung official website (based on countries, as in there's a Korean site, a US site, a Canadian site, a UK site, etc) then pretty much everything you hear, read, or see can be considered speculative conjecture at best.
There can be some actually logical speculative conjecture in some degrees because Li-Ion batteries work in predictable and very well known ways - the issue here is what's causing them to end up in runaway conditions aka burning up and sometimes exploding. It could be a charging issue, it could be an issue with the thermal limitations being exceeded, it could be an issue with pressure on the battery inside the device once it's all closed up caused by the construction of the device itself, it could be any additional pressure exerted on the already compressed battery by outside forces (bending, punctures, sitting down with a Note 7 in a pocket especially a back pocket), and so on.
We don't know anything for 100% actual fact at this point except to say that some Note 7 devices have catastrophically failed and enough of them have failed to cause Samsung to issue the worldwide recall.
All that matters is that the recall is in place and that the devices should be returned for exchange with another device (not a Note 7 of course) or a refund of the purchase price.
Anything else is just babbling from idiots.
br0adband said:
Except actual sales.
As for the rest of what you said, Samsung is currently conducting their internal investigation and that will take as long as it takes. If and when they do reach a conclusion and discover what caused the issues with the Note 7 that eventually prompted the worldwide recall they will make a public statement.
Until that actual public statement appears on a Samsung official website (based on countries, as in there's a Korean site, a US site, a Canadian site, a UK site, etc) then pretty much everything you hear, read, or see can be considered speculative conjecture at best.
There can be some actually logical speculative conjecture in some degrees because Li-Ion batteries work in predictable and very well known ways - the issue here is what's causing them to end up in runaway conditions aka burning up and sometimes exploding. It could be a charging issue, it could be an issue with the thermal limitations being exceeded, it could be an issue with pressure on the battery inside the device once it's all closed up caused by the construction of the device itself, it could be any additional pressure exerted on the already compressed battery by outside forces (bending, punctures, sitting down with a Note 7 in a pocket especially a back pocket), and so on.
We don't know anything for 100% actual fact at this point except to say that some Note 7 devices have catastrophically failed and enough of them have failed to cause Samsung to issue the worldwide recall.
All that matters is that the recall is in place and that the devices should be returned for exchange with another device (not a Note 7 of course) or a refund of the purchase price.
Anything else is just babbling from idiots.
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Any reason why you are taking this so personal and calling people names? Must be a Hillary supporter....
You think humans in general aren't idiotic and stupid more often than not?
Seriously?
Has there been one single case of me naming and calling out any specific member here and saying "Hey, <member name, you're a stupid person..." or anything of that nature, or are you just taking my belief that people in general are stupid and my pointing that out in general (without naming specific people) at times is a problem for someone in specific 'cause I don't see any actual proof of that happening.
Pretty sure that there are more Samsung phones worldwide than Apple. I know for a fact there are WAY more android phones worldwide - over 70% of the market share, if not more. So I guess it depends on what your definition is in "beating them in sales".
OK, I just looked it up. In 2016, Samsung has 22.8% of the phones world wide. Apple has 11.7%. So Samsung has about twice the amount of phones selling as Apple. 87.6% of the phones world wide are Android BTW.
We're talking about the Note 7, not every Android-based smartphone on the market today and especially not every Samsung smartphone on the market today either.
In terms of sales, the amount of Note 7 devices sold since release in August 2016 was a drop in the bucket in terms of worldwide sales compared to the iPhone 7 or even the iPhone 7 Plus just a week or two after they were released - hell, the iPhone 7/7 Plus probably had more pre-orders than the Note 7 sold physical units of.
br0adband said:
We're talking about the Note 7, not every Android-based smartphone on the market today and especially not every Samsung smartphone on the market today either.
In terms of sales, the amount of Note 7 devices sold since release in August 2016 was a drop in the bucket in terms of worldwide sales compared to the iPhone 7 or even the iPhone 7 Plus just a week or two after they were released - hell, the iPhone 7/7 Plus probably had more pre-orders than the Note 7 sold physical units of.
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I reported your disruptive behavior.
nabbed said:
I reported your disruptive behavior.
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Telling people that you reported them for <whatever> is usually considered to be a bad thing and generally frowned upon but thanks for your efforts just the same.
br0adband said:
Telling people that you reported them for <whatever> is usually considered to be a bad thing and generally frowned upon but thanks for your efforts just the same.
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Your logic is twisted.
br0adband said:
We're talking about the Note 7, not every Android-based smartphone on the market today and especially not every Samsung smartphone on the market today either.
In terms of sales, the amount of Note 7 devices sold since release in August 2016 was a drop in the bucket in terms of worldwide sales compared to the iPhone 7 or even the iPhone 7 Plus just a week or two after they were released - hell, the iPhone 7/7 Plus probably had more pre-orders than the Note 7 sold physical units of.
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In a previous post you said Apple was beating Samsung in sales. That is categorically untrue. Now you are backtracking. Samsung has more than just 2 phones they offer. But that doesn't matter. The phones they DO offer, they sell twice as many of them a year than the two phones Apple does offer (and remember, it wasn't long ago Apple scoffed at the idea that they would need to offer more than one device, or a larger display device at all).
We all know this discussion is on the Note 7. You threw in a quip that was inclusive of more than the Note 7 as a "gotcha", but a gotcha that wasn't at all accurate to the actual statistical sales data. What was your point? The same as your point in typing thousands of words in many posts on a Note 7 forum when you don't even own a Note 7 and never did. Pointless.
The Note 7 is basically Samsung's flagship device to compete directly with the launch of the iPhone 7 and iPhone 7 Plus, is that really in dispute? And at this moment in time, there have been more iPhone 7 and iPhone 7 Plus units sold worldwide than there have been Note 7 units sold worldwide, by a fairly large margin. In probable fact, there were more iPhone 7 sales than the Note 7 and there were more iPhone 7 Plus sales than the Note 7 when taken as individual devices even though they were released at the same time - that means the iPhone 7 and iPhone 7 Plus being released at the same time in September, not the Note 7 which was released in August.
That's all I said, twice now.
You said Apple is beating Samsung in sales. Which is not even remotely true. So now you want to backtrack and single onto one device and make the same claim. And FYI, in 2015, Samsung sold more phones than Apple in Q4, which is usually when Apple does the best as they release the new Ifones in Q4. As I mentioned in a previous post, Samsung sells almost twice as many phones a year as Apple.
No one is debating Apple sells a lot of ifones. Especially in the US. But you might as well acknowledge that they actually don't sell more phones than Samsung, not even close. Unless you want to tweak the stats to just one phone for Samsung, of which they offer several different devices. No one says they only have to offer one or two different models. IDC if Apple sells more or Samsung sells more - that never had anything to do with any of this anyway, but you had to make your quip about it as if it does.
In a chat with US Cellular I was just told "with the recall, it will not be able to stay on your account much longer, due at some point, Samsung will be turning off all the phones on all carriers."
I asked when but she said they do not know the date yet.
She also said I could re activate my Note 7 (which I didn't think was allowed) if the Note 5 I purchased online doesn't work properly.
It is inevitable.
They will try to get everyone to return or exchange their Note 7s first. And then this kill switch to reach out to those who has been living under a rock.
Unless you root the device and circumvent the kill switch.
Sent from my MI PAD 2 using Tapatalk
Novarider said:
As stated we know your position on the subject. If you returned your phone why are you even still on the note 7 forum? Go troll somewhere else.
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My phone is on the way back.
But I'm sticking around because I still want to know what happened with the Note 7.
You know, it's like losing your loved ones in an accident, you gotta wait for the autopsy report.
BozQ said:
My phone is on the way back.
But I'm sticking around because I still want to know what happened with the Note 7.
You know, it's like losing your loved ones in an accident, you gotta wait for the autopsy report.
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I can understand that. That is until you start saying things like people "have a problem" and there is "something wrong" with people because they still have a note 7. Br0adband has said these things and worse.
Novarider said:
As stated we know your position on the subject. If you returned your phone why are you even still on the note 7 forum? Go troll somewhere else.
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what is more laughable is that he has never owned one. From memory he had/has an S7E and was thinking about upgrading (before all the shxtstorm).
I am willing to suffer a phone sizzle if it means I get a few more weeks with this fantastic phone. I understand the risks, they are significantly low, but I also understand the impact of a total battery failure (running without the 256G SD card currently to avoid damage to it in the event of the phone internally melting).
I do not appreciate BrOadbands incessant drilling of existing N7 users, worse than a 19 year old cop doing the "respect my authority" thing.
Only 2 phones have cooked in Australia, from the original batch (1 was a forum member on Whirlpool forums, the other Samsung indicated when they were quoting numbers), we were getting the second batch a bit later than you guys in the US which may have meant slightly improved production process (made in Vietnam though, if that means anything).
I am however(unfortunately) getting this replaced, as I do fly and the American FAA getting a bit nervous and doing the banning meant globally all airlines followed not to mention that Samsung are giving some financial incentives that may not last forever to replace with S7E/S7 (got told almost 2 weeks ago now by a local Samsung phone rep "your S7E is coming within 21 days"...)
I think part of the product pull by Samsung was not about an inherent fault in all units, but some inevitable butt covering, since the product reputation was tainted, no way to recover from that, the phone would be impossible to sell with all the transportation bans, and how many different battery icon colours could they use to indicate if you owned a v1,2 or 3 lol.
I do believe it had a higher than normal failure rate though, esp in the US, my speculation is the soft construction of the battery was allowing it to get sufficiently distorted during assembly that some further condition was causing battery failure for those excessively distorted (such as plate to plate crystal growth).
Edit: look at this discussion about li-ion failure modes: http://www.mpoweruk.com/lithium_failures.htm
Essentially, it says that the anode SEI layer can break down in as low temps as 80degC including from external heating. I know when we had that dodgy Ocululus update, my CPU when I checked was over 70degC and the whole phone was very warm due to very high current draw due to the max CPU load. So heat from both current draw from the battery, and external heat from the CPU getting toasty would not have helped any phone where the battery was also a little squashed/distorted when packed into the phone during assembly.
Sent from my SM-N930F using Tapatalk
NO Turn Off but will only be able to Use 60% battery from 1st Nov
just now got Notification on phone
http://www.samsung.com/ae/note7exchange/
Still holding on to it to Exchange it with the Galxy S8
ilordvader said:
NO Turn Off but will only be able to Use 60% battery from 1st Nov
just now got Notification on phone
http://www.samsung.com/ae/note7exchange/
Still holding on to it to Exchange it with the Galxy S8
Click to expand...
Click to collapse
Are you in the UK?
chrisnosleep said:
Are you in the UK?
Click to expand...
Click to collapse
im in Dubai
Hope this Helps -
Is there a way to disable updates without root?
This update is meant to correct all those replacement phones that run at 100% battery. Since this was found to be 1 of 3 suspected issues with the phone igniting the second time too
Sent from my SM-N930F using XDA-Developers mobile app
CerveCesar said:
This update is meant to correct all those replacement phones that run at 100% battery. Since this was found to be 1 of 3 suspected issues with the phone igniting the second time too
Sent from my SM-N930F using XDA-Developers mobile app
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Click to collapse
Would have preferred they nerfed the CPU instead. And disable fast charge and wireless charging. All to prevent it from generating too much heat. Limiting to 60% probably isn't going to help much.
Sent from my MI PAD 2 using Tapatalk
If the battery has any charge at all it can still "explode" I am not sure this would make the device any less of a risk than a 100 charged battery. Sure the fire might be less but it would still pack a punch.
Really disabling fast charge would be more beneficial I would think.
Sent from my LG-H901 using XDA-Developers mobile app
Aaaaand...my Note 7 just got nerfed. Forced update.
Oh well, I won't be holding on to this phone for another 4 days. Then it's out of my hands.
Sent from my LG-H990 using Tapatalk
BozQ said:
Aaaaand...my Note 7 just got nerfed. Forced update.
Oh well, I won't be holding on to this phone for another 4 days. Then it's out of my hands.
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Did you disable updates packages? If so which ones?
LightningJay said:
Did you disable updates packages? If so which ones?
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Click to collapse
Sorry. I didn't.
It was powered off for a few days. And I just got my V20. Turned it on to get some files out but I was shocked to find my Note 7 shut off. And then it rebooted and update my unit. And as expected, it was the 60% battery update.
Sent from my LG-H990 using Tapatalk
BozQ said:
Aaaaand...my Note 7 just got nerfed. Forced update.
Oh well, I won't be holding on to this phone for another 4 days. Then it's out of my hands.
Sent from my LG-H990 using Tapatalk
Click to expand...
Click to collapse
Was your Note rooted?
Thanks
evo4g63t said:
If the battery has any charge at all it can still "explode" I am not sure this would make the device any less of a risk than a 100 charged battery. Sure the fire might be less but it would still pack a punch.
Really disabling fast charge would be more beneficial I would think.
Sent from my LG-H901 using XDA-Developers mobile app
Click to expand...
Click to collapse
If you paid any attention to the pictures we were shown about the burned out phones. There was a a complete burn out and the phones were destroyed. Not a single phone was just damaged a little and stopped working. That shows the battery had a complete or near complete charge.
The batteries burned out completely because of the amount of charge held into them. Not because of their chemical composition. If you know what I mean.
If you ever worked with batteries; You'll know they get very hot and can expand as they overcharge. Thus expansion plus the new sharp aluminum frame inside, may have been 1 of the reasons for ignition we believe.
Keeping your charge at 60/80% lowers the risk of ignition by a lot.
Sent from my SM-N930F using XDA-Developers mobile app
I actually think BroadBand or whatever actually did post a receipt of the purchase, although everyone knows you can find that on the internet. The person is a far-left lib/progressive who thinks their safe spaces are in jeopardy because a phone (Iphone 7 anyone??) may catch fire.
Anyway, I seriously, seriously doubt they will disable the phone completely. You bought the phone, and it is your phone. If you choose to use another battery inside the note 7, then press on (I have heard reports of folks trying this...it worked, but not sure of the specifics. One guy cracked his screen trying to get the battery out).
Plus, it is an FCC violation to disrupt a communications device. You don't know the person's circumstances. They may live on the fringe of civilization and haven't heard the news or didn't get the push. The first person that is harmed because their working phone was disabled will lead to humongous lawsuits.
A Sprint employee in Newnan Georgia told my daughter that Samsung would be shutting off her phone, and it was against the law for her to keep using. They pressured her hard, made her cry (she's young, first time away from home) because she couldn't get in touch with me. She didn't know what to do because she didn't want to get "arrested," which was the implication they were trying to make. She ended up getting pressured in a S7 because she was afraid of getting in trouble (and she is super furious for getting duped). She wanted to keep the phone until the release of the s8. She was in the store to pay her bill and they saw the phone sticking out of her pocket.
---------- Post added at 10:53 AM ---------- Previous post was at 10:48 AM ----------
By the way, Samsung has publicly stated that less than half of the phones were returned. That indicates a million or so are still out there.
I promise you, PROMISE YOU, that the very FIRST Note7 to catch fire despite the recall (because not being returned), would be splattered over every news channel.
How many post-recall reports of exploding batteries have we seen??? As far as I can tell, ZERO!!!! Don't mean it won't happen, but I think the danger is over-blown. Samsung did it because of the media coverage. A single injury (if they had not recalled) given the history of the phone would have resulted in 10s of millions of dollars in damages via litigation.
BozQ said:
Aaaaand...my Note 7 just got nerfed. Forced update.
Oh well, I won't be holding on to this phone for another 4 days. Then it's out of my hands.
Sent from my LG-H990 using Tapatalk
Click to expand...
Click to collapse
Thanks for the Update Bro
wondering what city are you in ?
so i know who got the shut down update 1st
ilordvader said:
Thanks for the Update Bro
wondering what city are you in ?
so i know who got the shut down update 1st
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Click to collapse
I'm from Singapore. I'm pretty sure the update was rolled out on 30 October local time here. (GMT+8)
BozQ said:
I'm from Singapore. I'm pretty sure the update was rolled out on 30 October local time here. (GMT+8)
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Click to collapse
I got this Notification few days back
so seem all get the Software update at the same time
As a pre-order Note 7 customer who never received one due to the Recall Farce I can outright state I am still a happy, content user of my now over 2 years old Note 4.
I was extremely upset at never getting a Note 7, but my point is, with all the other options being spouted out on these forums, iPhone 7, Pixel, V20, Mate 9 Porsche, Xiaomi Mi Note 2, S7 Edge I am so SOO happy I held off.
Why?
Because the rumors of the new Galaxy S8, and even Note 8, are just too exciting, and to all those who rushed in to a new 24 month locked in contract they may end up wishing they waited. I was so close to doing so with the S7 Edge, but kept telling myself, be patient!
The main points pushing me to sign a new contract were twofold, I have £50 Store Credit with Carphone Warehouse and the resale value of my current Note 4 is STILL very much of significance.
Who else is happy they waited and are excited about the new S8?
:highfive:
Considering I am still using my note 7, I am waiting till the s8 comes out or the note 8 before I turn this in. The only way they will get me to come in is if they deactivate it.
I'm waiting until they tell us how they are going to take care of us. I'm guessing they never will, so until then, I'll take advantage of them like they've done to me.
Like a few others on here I got mine sim free direct from Samsung UK using their 'Upgrade on finance' deal they were doing (£31 per month x 24 + 10% deposit). I still have N7#2 (on 100% battery thanks to early version of Package Disabler Pro) and intend to keep using it until the N8 comes out. As per the original Samsung deal, I return the N7 for the next version come next summer/autumn or whenever the next Note is out.
If they succeed in having me return the N7 before then I get a refund of any monies paid and we just start again when the N8 appears.
I cant imagine using Big Ass note 4 or 5, laugh!!
It is absolutely normal to get that feeling OP but is it really worth it? As you will be missing out on certain stage and the experience. There will always be a phone newer than yours. With your future s8 or note8 you will still go through exactly same experience as you mention before. In my opinion nothing changes. Note8 will also get old.
Note 7 to me is the crim de la crim. There is nothing about the phone that i don't like. It has it all. (if note 8 will be better, im sure ill wish i had it.)
Tiny bezels,
Curved screen(yes once you go curve its hard to go back)
Wireless fast charge(Super important. My future phones will always wireless)
Quick access camera button.
Big display(never will I go for 5.5) (S7 Edge look tiny) and Note 4 looks like a tanks compared to N7
Waterproof (piece of mind )
Awesome Display(which is one of the big features of Samsung for me)
Many, many other features that i don't want to mention as the aboves ones are enough to have glued to this phone and not want any other.
I thought about Pixel and V20 but those don't have what note 7 has therefore the phone is not for me.
I hope to keep the phone at very least till Note8 comes out. May be longer. (depending what N8 will have over N7) I usually change my phones every year tho but ill be happy keeping this one till N9. If possible.
Me too, I still use mine every day. See quite a few others around my job doing the same. I'll turn it in when they release the S8 or whatever comes next.
Like I have said many times on this forum, I really believe there is nothing wrong with this phone. The first batch, yeah, something was awry. But the second batch looks fine to me. This really had to do with perception. Once a second batch phone had a problem, Samsung had no choice. Whereas with most phones a simple battery fire wouldn't have been an issue, given the debacle with the first batch, Sammy would've been sued badly should any more of the 2nd batch phones lit up.
The last I heard, like 10% haven't returned their phones, so that means many, many thousands are still out there. And no reports of fire. Trust me, the media would be all over a fire caused by a user that failed to return their phone.
Just my opinion of course, your mileage may vary.
---------- Post added at 06:12 PM ---------- Previous post was at 06:08 PM ----------
Still mad I can't root though...Messed around and took the update. I was going to have them exchange, but then the recall happened. I'm fugged on that front...oh well.
Yes, actually I am also using my faithful old Note4. Waiting for next Samsung goodies, preferably with s-pen.
pinetreehater said:
The last I heard, like 10% haven't returned their phones, so that means many, many thousands are still out there. And no reports of fire. Trust me, the media would be all over a fire caused by a user that failed to return their phone.
Just my opinion of course, your mileage may vary.
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Click to collapse
The is a very fair point. Even with say 5 or 10% of the phones out there, we'd expect to see incidents continuing to be reported albeit at a reduced rate. Yet there is no such news, and I like you I would think it would be big news not to be missed by the media. And yet, silence.
That said, I was happy to take the risk anyway, but unfortunately I am not happy to live with a phone that has no updates for 2 years and which doesn't work with my GearVR, so I will have to return it at some point.
Chippy_boy said:
The is a very fair point. Even with say 5 or 10% of the phones out there, we'd expect to see incidents continuing to be reported albeit at a reduced rate. Yet there is no such news, and I like you I would think it would be big news not to be missed by the media. And yet, silence.
That said, I was happy to take the risk anyway, but unfortunately I am not happy to live with a phone that has no updates for 2 years and which doesn't work with my GearVR, so I will have to return it at some point.
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Click to collapse
The story with the "thief's" Note7 exploding last week got quite a bit of coverage last week?
Chippy_boy said:
The is a very fair point. Even with say 5 or 10% of the phones out there, we'd expect to see incidents continuing to be reported albeit at a reduced rate. Yet there is no such news, and I like you I would think it would be big news not to be missed by the media. And yet, silence.
That said, I was happy to take the risk anyway, but unfortunately I am not happy to live with a phone that has no updates for 2 years and which doesn't work with my GearVR, so I will have to return it at some point.
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Click to collapse
Updates to me are over rated. I always freeze the OTA apk's as soon as I get my phone and root it. Unless there is some huge benefit to upgrading (which I have never seen yet in about 9 years of owning android phones), I just keep my phone how it is once I root and lock in my ROM. Usually I go with a stock based ROM that someone on XDA has made and just stick with that.
As far as the N7, one can root and then from there you can do changes to make the Gear VR work. You can even use an old IMEI from a previous phone you owned and use that on the N7 if you really wanted (from what I have read - I have not done that). So if one really wanted to keep their N7, they could root and then do all of these things and still use it for a long time. I suspect there will be more people than we think who end up doing this and using their N7 until the N8 or similar option is available.
As of now, the N7 is still working 100% as it is supposed to on Verizon for me. I disabled all OTA apk's right away with package disabler, so my phone has never been updated. Unless Verizon and other carriers start blacklisting IMEI's, I will continue to use mine unless and viable option becomes available. I have been close to swapping for an S7 edge, but am going to wait and see what deals come out for it on Black friday and for the holiday season. If the deals are good enough I may yet just take my $100 I get for turning in my N7 and get the discounted S7. I can use that until either the S8 comes out, or even until the N8. I can always give my S7 to my girlfriend (she may be my wife by then) if/when I upgrade. Those are the options I am looking at right now. Happily using my N7 until the decision is either forced upon me or it seems the right time to turn it in and get the S7.
I'm very keen on an S8 though, especially if there's any chance of a 4k screen, which would make some VR experiences simply incredible - not that they are not already.
teegunn said:
Updates to me are over rated. I always freeze the OTA apk's as soon as I get my phone and root it. Unless there is some huge benefit to upgrading (which I have never seen yet in about 9 years of owning android phones), I just keep my phone how it is once I root and lock in my ROM. Usually I go with a stock based ROM that someone on XDA has made and just stick with that.
As far as the N7, one can root and then from there you can do changes to make the Gear VR work. You can even use an old IMEI from a previous phone you owned and use that on the N7 if you really wanted (from what I have read - I have not done that). So if one really wanted to keep their N7, they could root and then do all of these things and still use it for a long time. I suspect there will be more people than we think who end up doing this and using their N7 until the N8 or similar option is available.
As of now, the N7 is still working 100% as it is supposed to on Verizon for me. I disabled all OTA apk's right away with package disabler, so my phone has never been updated. Unless Verizon and other carriers start blacklisting IMEI's, I will continue to use mine unless and viable option becomes available. I have been close to swapping for an S7 edge, but am going to wait and see what deals come out for it on Black friday and for the holiday season. If the deals are good enough I may yet just take my $100 I get for turning in my N7 and get the discounted S7. I can use that until either the S8 comes out, or even until the N8. I can always give my S7 to my girlfriend (she may be my wife by then) if/when I upgrade. Those are the options I am looking at right now. Happily using my N7 until the decision is either forced upon me or it seems the right time to turn it in and get the S7.
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Similar to bow I run Windows 7 in lieu of 10. I don't need "updates". The thing works fine as is, "security updates" are a farce. On Windows 7 I never update and in all of 6 years I have had a "security issue". Ever.
I broke down after they crippled me with the 60% battery, sucks, i didnt want to go back to my s4 which i had for 3.5 years so ordered Note 4 edge from ebay, hope to have it by Monday and also hope nothing wrong with it lol. Plan on atleast using that for the next year til the S8 plus or whatever they want to call the new NOTE is comes out and is SAFELY on the market for a FEW MONTHS before i jump on it lol, not dealing with returning phones again!!