Related
In lieu of this HORROR to my beloved Note 7, to which i have enjoyed a replacement since around 9/12 with not a single blip nor issue... I do NOT want to send back this device, but under the current circumstances and warnings by the CDSC, we have no choice. So Samsung, you want to keep me from going off to Schmapple or HTC, Motorola, Sony.. Here is what you do...
You inform the carriers to give us replacement devices, lets say the S7E or what have you. Then, Upon release of a Fixed, New, and Tested NOTE 8.. You have the carriers bypass all the bullcrap they are going to feed us about upgrading, and let any known and proven Note 7 UPGRADE TO IT FOR FREE.
That is customer service, and showing how to take care of the Loyal Samsung consumer. Most of us here do not want to leave your brand, and still put faith in the company, even in the hardest times with the Note 7. Its a fantastic device, best phone i have ever seen or had IMO hands down. I personally used a Note 3 for 4 YEARS, bypassing the 4 and 5, to wait on this device. Im not giving up so easily, but in all good faith your in severe crisis mode now. Treat the consumer right. You can't live without us, and some of us have chosen to stand by your product.
SuBDivisions said:
In lieu of this HORROR to my beloved Note 7, to which i have enjoyed a replacement since around 9/12 with not a single blip nor issue... I do NOT want to send back this device, but under the current circumstances and warnings by the CDSC, we have no choice. So Samsung, you want to keep me from going off to Schmapple or HTC, Motorola, Sony.. Here is what you do...
You inform the carriers to give us replacement devices, lets say the S7E or what have you. Then, Upon release of a Fixed, New, and Tested NOTE 8.. You have the carriers bypass all the bullcrap they are going to feed us about upgrading, and let any known and proven Note 7 UPGRADE TO IT FOR FREE.
That is customer service, and showing how to take care of the Loyal Samsung consumer. Most of us here do not want to leave your brand, and still put faith in the company, even in the hardest times with the Note 7. Its a fantastic device, best phone i have ever seen or had IMO hands down. I personally used a Note 3 for 4 YEARS, bypassing the 4 and 5, to wait on this device. Im not giving up so easily, but in all good faith your in severe crisis mode now. Treat the consumer right. You can't live without us, and some of us have chosen to stand by your product.
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Click to collapse
I agree this is their best course of action. I've been an LG owner for 4 phones in a row (Spectrum, G2, G3, and V10) and decided to try the Note 7 because the V20 was taking too long to release. Now I really like the Note 7 and don't want to return it. I'm actually going to hang on to it as long as possible because I want more news and information as to what is going to happen. There isn't anything out that even comes close to being able to replace the Note 7. I use the S-Pen constantly and it's the reason I wanted to try a Note 7 to begin with. I never use my finger on this phone and I love always having a fingerprint free screen.
Samsung needs to make this right though if they want to salvage some of what they've lost because of it.
I hope they do something like that. I would be shocked if it actually happened. I have owned many Samsung phones. Fascinate, Droid Charge, Galaxy Nexus, Galaxy S3, Note 2, Note 3, Note 4, Note 5 and the Note 7.
I am pretty much done. I preordered a Pixel XL from Google. I will probably pick up a Moto G4 for the month and keep it as a spare.
Sent from my XT1650 using Tapatalk
Mr. Toad said:
I hope they do something like that. I would be shocked if it actually happened. I have owned many Samsung phones. Fascinate, Droid Charge, Galaxy Nexus, Galaxy S3, Note 2, Note 3, Note 4, Note 5 and the Note 7.
I am pretty much done. I preordered a Pixel XL from Google. I will probably pick up a Moto G4 for the month and keep it as a spare.
Sent from my XT1650 using Tapatalk
Click to expand...
Click to collapse
Sad think this whole bit makes the charge not seem so bad
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dottat said:
Sad think this whole bit makes the charge not seem so bad
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Click to collapse
The Galaxy Nexus was probably the worst I owned. I went through 5 of them. The Charge was pretty bad though.
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I hope my idea and words gets passed around, i tweeted it (@Baldassano), so if anyone wants to RT it, Get samsung to see it, it just may help everyone's situation.
Thanks
They lost like...$17 Billion yesterday. It's just getting started. I'm not expecting much, they're a huge diversified company that doesn't even try that hard to maintain phones from a year ago. This was a brilliant phone (I thought) but I doubt I'll buy another Samsung after this nightmare. I'd love to think they'd make some dramatic turn toward the customer and become reborn as a something better, like an Android version of what Apple has going, but no one seems to know how to do that in the Android space.
Your dreaming. Verizon would not honor the $25 promised gift. I love the replacement note 7 and I'm keeping it.
pego99 said:
Your dreaming. Verizon would not honor the $25 promised gift. I love the replacement note 7 and I'm keeping it.
Click to expand...
Click to collapse
Get on chat with them. That's how I got mine. Just mentioned what Samsung said on their page.
Sent from my HTC6545LVW using Tapatalk
Yea you need to take care of this after, with customer care. It's a mess. Again.
OG Note 7 owner - still rockin mine
pego99 said:
Your dreaming. Verizon would not honor the $25 promised gift. I love the replacement note 7 and I'm keeping it.
Click to expand...
Click to collapse
Well, I guess i'm one of the only people who owns two of the original Note 7's . I have had no issues with my phone except for the darn warning that pop's up when i charge it. My reason for still having these two devices in my possession is that Verizon never got around to sending replacements to their retailers and wouldn't except all returns to the corporate store. So here we sit with original Note 7 devices.
I have owned every note except for the original one which was only offered by ATT, not i'm being offered a galaxy S-7, hell the S series is which i ended with a note, can't handle it, i need the pen, i need the functionality, i need the freedom which is why i came on to see if i can find a root for my device. If i find a root and get rid of the recall message i will not be trading in my phone, if the message appears I might consider it, but i still i won't especially since my only choice if i want to trade in my phone is a 32 GB note 5, hell i traded in 64 GB to get this device.
What's a Note user to do until the next release. ........
Here's my theory. I had the original, had no issues. Exchanged it. I've taken this thing in the sauna at the y 3 times and it still hasn't done anything. Hell, I charged it on the arm of the couch last night and monitored the temp just to see, and it actually cooked down from 91 to 77. What exactly is causing the issues to begin with is my question?
Well they lost me. I have been an iPhone user since the iPhone 4 and recently just got the Note 7 because I am sick of Apple too, but got my new Note 7 about a week ago and here I am sending it back. I enjoyed my Note 7 over the iPhone but after this cluster f*** I am going to the iPhone 7. I am so disappointed in this whole thing though. I had a VR headset coming and everything.
I loved my 2 Note 7s and never had any issues with either of them. I'm back on my note 4 for now. I'm contacting my carrier to see if they'll waive the year's wait for the Jump program so I can get another Note when it launches. I believe it'll be up to the carrier, not Samsung.
RIP Note 7.
Sent from my SM-N910T using XDA Free mobile app
GolfMan90 said:
Well they lost me. I have been an iPhone user since the iPhone 4 and recently just got the Note 7 because I am sick of Apple too, but got my new Note 7 about a week ago and here I am sending it back. I enjoyed my Note 7 over the iPhone but after this cluster f*** I am going to the iPhone 7. I am so disappointed in this whole thing though. I had a VR headset coming and everything.
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Click to collapse
Cool story bro
I have an original note 7 and yeah that notice that pops up when you charge your phone is annoying but I'm not giving this phone up. I've even dropped it once when it was out of its case and the screen cracked a bit. Came from a note 4 and this is hands down the best and most comfortable smart phone out right now, or it was at least. Nothing else out there really peaks my interest too much.
pego99 said:
Your dreaming. Verizon would not honor the $25 promised gift. I love the replacement note 7 and I'm keeping it.
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Click to collapse
Verizon doesn't honor a God d**n thing... F**k those guys
---------- Post added at 06:28 AM ---------- Previous post was at 06:27 AM ----------
Verizon didn't want to do my exchange because the line that I had with the N7 is no longer active
After going through stages of grieving lol, there is just no other phone out there for me to get right now. Not even close.
What/when will Samsung do to replace the Note 7?
I'd still like a phone just like Note 7. Add bigger ram. I won't go into battery details, just make one that doesn't bloody explode :laugh:
Keep the Coral Blue, it is amazing color (no other phone has it, Google Pixel only comes close and only on the back of the phone)! Keep waterproof, it was great not having to worry about water at the swimming training!! I am sure you can do it.
Make it soon.
Make it an exchangeable battery again. What a difference that would make right about now, eh?
Sent from my SM-N930T using Tapatalk
It is unlikely that they will produce any phone to replace the Note 7. We will likely have to wait until next August to know what will happen. Also, they will likely end the Note line and call it something else. I'm sure by the end of October we will have more information.
Hopefuly. Call it Style or something (so it is not stylus). As long as it is still basically the same product.
DuffmasterFresh said:
It is unlikely that they will produce any phone to replace the Note 7. We will likely have to wait until next August to know what will happen. Also, they will likely end the Note line and call it something else. I'm sure by the end of October we will have more information.
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end the note line call it something else ? they did mess up the recall but i doubt they will rename it , note name just represents what note series about
they will do nothing. Now will sell as much as possible S7 and S7E and when S8 comes they will just release it with note 7 body and new hardware... Thats why I rly don't want to get S7E... But you always can resell them :/
I have no idea, the battery in my iCrystalball just caught fire.
It appears Samsung don't yet understand this situation. Until they do they will not release any replacement for the Note 7. I don't think Samsung mobile division could take another hit like this. I suspect many staff at Samsung are having sleepless nights over this.
Ryland
What does this mean now?
http://m.androidcentral.com/cpsc-is...l&utm_source=facebook.com&utm_campaign=buffer
The s8 will come Q1 of next year. There won't be a new note or its variant until next August. They need a flagship phone to compete with iPhone which releases around that time. Their cycle of 2 flagships a year is perfect. They won't change that. They certainly won't have the note 8 compete with its sibling s8
Damn, just realised I miss Always on display. Didn't realise I have gotten so used t nit. Do you think they could give updates for N4 and N5 to make it more N7 like? Apps for Always on drain my battery like crazy.
Well, SOMETHING will be going on at least:
http://www.mirror.co.uk/tech/samsung-galaxy-s8-release-date-9016256
The Note will reemerge
Hi Y'all
I'm quite sure Samsung will keep on producing a phone with a pessure sensitive stylus.
Apart from this unfortunate incident, the Note series has been selling like hotcakes.
They singlehandedly started the "Phablet" category.
The Note crowd chose it for a reason.
I'm currently running Note 3 and Note Pro 12.2.
If i can't get a new Note there's no reason to stick with Samsung.
The Note series is the one and only "Native" pressure sensitive solution in -droid country.
I'm not even sure there is an aftermarket solution.
As far as tablets go - the Ipad pro is the only other viable solution - And that means switching ecosystem and spending a fortune in apps.
I haven't come across any bluetooth stylii that came even close to the S-pen. I do a lot of technical drawing. I NEED a quick working stylus.
A 12.2" version of the Note 7 (Well - without the exploding battery of course ) would get my pre order in nanoseconds.
Perhaps it'll get a new name (how about Galaxy Scribe ?)
Regards
Elo
TL-DR : No way they are canceling or renaming the note line. Note 8 will be more of the usual. Note 9 is going to be a game changer using new battery tech.
Every other post on any note 7 forum has been "there is no replacement for the note line." There is no way they will rename, or flat out cancel the note line. The brand loyalty is to strong.
The Note 8 will be a higher spec version of the S8, with the normal Note goodies. I don't think the Note 8 is going to be anything revolutionary including something new on par to the iris scanner or waterproofing. More memory, faster processor, the normal upgrades from the previous years model.
The Note 9, on the other hand, is going to blow the lid off the market in one major area. Battery. I see Sammy using it's muscle in available finances and r&d to bring to market one of these new batteries the dozens of companies around the world have been working on over the past how ever many years. I'd be watching the battery industry and wait to hear about potential big value purchases of these companies by Samsung.
Think about it. What has been the one sore spot industry wide? Battery. Samsung certainly has a reason to push this now, and it would be the one feature that would truly attack Apple.
SammysFriend said:
TL-DR : No way they are canceling or renaming the note line. Note 8 will be more of the usual. Note 9 is going to be a game changer using new battery tech.
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Click to collapse
One small flaw in your statement... The Note 8.0 came out in 2013. Logically, they'd already have planned on changing the Note name on the next release similar to how Google dropped the Nexus name on what would have been the Nexus 7 (since there was already two nexus 7 models in 2012 and 2013).
The form factor may live on but the "Note" name is dead and buried.
DeMi-GoD said:
What does this mean now?
http://m.androidcentral.com/cpsc-is...l&utm_source=facebook.com&utm_campaign=buffer
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Click to collapse
It means bad journalism. Are they claiming there were 23 new "fires" since the first recall so therefore those were all replacement Note 7s? That's a ridiculous assumption.
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JinxtPhoto said:
One small flaw in your statement... The Note 8.0 came out in 2013. Logically, they'd already have planned on changing the Note name on the next release similar to how Google dropped the Nexus name on what would have been the Nexus 7 (since there was already two nexus 7 models in 2012 and 2013).
The form factor may live on but the "Note" name is dead and buried.
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Click to collapse
I see what you are saying about the Note 8.0 and agree with you. That info being laid out, I can see them changing the name of line. Not because of the explosion issue, but because they already used 8.
Regardless of the name, I still stand by what I said about the battery.
SammysFriend said:
I see what you are saying about the Note 8.0 and agree with you. That info being laid out, I can see them changing the name of line. Not because of the explosion issue, but because they already used 8.
Regardless of the name, I still stand by what I said about the battery.
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Click to collapse
Sorry but I beg to differ.. Tab Note 8.0 will not be confuse with Galaxy Note 8. And 8 to Asians rhymes with Wealth. And it is look upon as a auspicious number. I'm sure they will use it.
But to me personally, it doesn't matter. I'm getting because of the function a hardware provides... not the name.
Sorry.. my bad. After reading carefully.. probably the number will still stays but the name Note may or may not..
Stick an S Pen up the bigger S8's arse. Scrap the note, and embed its functionality into the S edge series.
In spite of my best intentions, and really attempting to remain loyal to Samsung during a decidedly rough time for the company, I am being completely abandoned by Samsung. Do they care? Not at all. Do they think the loss of one (more) customer is significant? It would appear not. That attitude is not really great, but it's understandable. If we, the consumers are in a bad way over this, and we certainly are, depending on your particular circumstances, then it's not hard to imagine how messed up thing must be for those Samsung employees that are dedicated and we rightfully proud of the N7.
It's a nightmare for all. That being said, we the living still have to work and play and go on with our lives. I sat on a fence for a week, just paralyzed - I was in denial, I realize; "this can't be... it just can. not. be...
But acceptance is one of the steps I think, and with that in mind I came up with a plan. Trading the Note 7 for an S7 or S7 Edge was not an option. I already HAVE an S7 (work phone) and an S7 Edge (personal phone that I kept when upgrading to Note 7. Besides, neither is a Note. I sold my Note 4 when I got the N7. The S7 Edge is a beautiful phone. It's just not a NOTE. Different usage case.
So I decided, with my options disappearing, that a Note 5 was the best (least worst?) option available to me, as sad as that appears. The Note 5 has the newer build methods and materials, though it's not as balanced, nor as slick as the Note 7 was/is (or as slippery) and I sure don't have to list why it's a weak substitute in this space, but it IS the closest thing to a N7 in a Note Series phone. So I decide to bite the bullet and live with half the internal memory, no water resistance, a smaller battery (but not prone to meltdown at least) etc.
Guess what? No Note 5 to be had. There's obviously SOME around since a guy posted that Verizon got him one for about $375 or so - but AT&T? Nope. Nada. They must have divested themselves of them knowing that NOBODY would want one with the N& selling alongside it. Whoopsie. Bad call. Note 5 would be more popular today than when it was new on the market.
So I tried Samsung. Thinking I would give them a really hard time and hopefully get them to GIVE me one until a new model - ANY new model phone comes out. I have gotten stuff in the past when a company is trying really hard to keep customers.
Guess what? No Note 5 to be had here either. SAMSUNG got rid of them all, at least all the ones in the sales channel. So both AT&T and Samsung can't get me ANY model note phone, including prepaid devices or refurbs (why the rep thought she could find a Prepaid Note 5 is a joke in itself.
To add (another) insult to (yet more) injury, the AT&T rep tells me "You can use the S-Pen on the S7" I kindly explain to her why that is not so, no Wacom digitizer, thus no S-Pen, but she INSISTS! Sher READ IT SOMEWHERE (therefore it MUST be true, right?) So, since I HAVE an S& and 2 S-Pens (one kept back from the 1st N7 recall) I tell okay, let's TRY IT! HEY! Guess what? (I say that a lot here, don't I?) It DOESN'Y WORK! WHAT A SURPRISE! I am SO disappointed. But she tells me (wait for it) You must be doing something wrong. My documentation says a stylus works with the Note 7. FACE PALM (when what I feel like doing is reaching through the phone line and (expletive deleted)
So yeah. Truly without a viable option. And the sad part is, I didn't even WANT the damn Note 5 very much, but was willing to make the best of it, AND stay loyal to Samsung, and buy yet ANOTHER Samsung Phone next year. They keep this up they will be competing with HTC and Motorola on phone sales again. You can't stay at the top of the tier when you a) have no product to sell at that level, and b) Give your (potentially loyal) customers no way to remain so, despite their willingness to work with you.
Based on these realizations I have to believe Samsung will reap exactly what they are sowing today which is big losses of sales, loss of market share, and loss of loyal customer base. It doesn't get much worse than that. But fret not. Even these extremes wouldn't send me over the dark side of the apple.
Note 5's for ATT are everywhere. Have you looked at Amazon lately? BH Photo?
My search was really fruitless. No Verizon Note 5's anywhere except at Verizon, where I would have to pay as much as the Note 7 costs while simultaneously losing my Upgrade status and be stuck with it for 24 months to boot.
So I feel for you but only half as much as I feel for me.
Yes but I need AT&T to GIVE the NOTE 5 to me. I dont want to buy one, lol! I would, under the right circumstances give up the NOTE 7 (sob!) but there's no way I am using up an upgrade or the GO TO on an N5. It has to just be a placeholder, not a replacement for N7.
Just to ask:
Have you tried calling Samsung's Note 7 department based in Colorado? The number is 855-291-6255 - no matter who you first speak with ask for the Note 7 department in Colorado. If you get any grief over it tell them you had called earlier (a little white lie) and you had been on hold with that department for an hour or so and got disconnected and nobody has called you back.
I know of 13 people personally that have used that method to get a full retail refund of the purchase price on their Note 7 devices: 5 of them with AT&T, 4 of them with Verizon, 3 with T-Mobile, and 1 with Sprint. How do I know? Because I gave them that number and those instructions last week after I saw the number posted over at Reddit with the same info and instructions.
Now, as of this minute Samsung might be doing things a bit differently, I don't know, but 5 (2 from AT&T, 1 from Sprint, 1 from T-Mobile, and 1 from Verizon) of those 13 people I provided the number and info too already got their refunds this week (they told me when their checks arrived). They also returned their devices to their carriers and were told to either keep them or wait for Samsung to send the return packaging.
It sure can't hurt to give 'em a call and see what happens. If you're successful and you get the refund congrats, now you'll have money to go buy whatever phone you want (given that if you were under contract with the Note 7 purchase you'd be paying that off if required, some carriers are just writing off those losses at this point).
I read the other day that the Note is only good for about one or two percent of their phone sales, so while it bites, it's probably not biting them as much as it should be, resulting in a general feel among people that they don't care. Or that's my guess at this point.
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br0adband said:
Just to ask:
Have you tried calling Samsung's Note 7 department based in Colorado? The number is 855-291-6255 - no matter who you first speak with ask for the Note 7 department in Colorado. If you get any grief over it tell ...
It sure can't hurt to give 'em a call and see what happens. If you're successful and you get the refund congrats, now you'll have money to go buy whatever phone you want (given that if you were under contract with the Note 7 purchase you'd be paying that off if required, some carriers are just writing off those losses at this point).
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Click to collapse
Thanks for your thoughts, I appreciate it, but I think you may have missed the entire point of my long winded tale... I don't WANT a REFUND. AT&T will give me a refund, take back the device, shut down the extra line I assigned it and all that. None of which helps me in any way. What I need is a NOTE PHONE. Having sold my perfect condition NOTE 3 and Note 4 after grabbing the Note 7, I have nothing to fall back on and no way to GET a NOTE PHONE. Having a refund leaves me without the phone I need and no reasonable replacement. Thanks anyway, though.
So you're trying to get a Note 5 for free? You think they're just going to do that? After all of this mess?
You said AT&T couldn't find one to sell you... so what is is, you are trying to get one for free, or you can't find one to buy? Apparently you CAN buy one. https://www.amazon.com/Samsung-N920C-Factory-Unlocked-Galaxy/dp/B013WACF4S?th=1
This has sucked for everyone affected. Personally I've been through two Note7's and ended up with a S7 Edge. If I wanted a S7 Edge I would have pre-ordered it when it came out. I stuck with Samsung because I use their features across all my other Samsung devices. Those devices include a NotePRO 12.2 (my laptop), Note 10.1 2014 (retired - now primarily my TiVo remote), Galaxy View (my portable home and away TV), and Gear S2. I use SideSync, S Note (including the Windows app), Scrapbook, Samsung Link, Samsung Pay, and Samsung's browser (ad free w/o root) and wasn't prepared to give those up. My non-Samsung device choices on AT&T amount to the LG V20 (too big for its screen size, not enough sizzle) or iPhone 7 (I'm not changing eco-systems). So I'm keeping the S7 Edge until the S8 comes out which will most likely be a Note7 with beefier specs and no S Pen. I'll hope for a Note8 in the fall and then I'll move from the S8 to it.
Like OP I had Note5 I was fine with. If the Note7 never came out I would have kept it and waited for what followed the S7-series. I do like the S7 Edge though and like the edge features I grew accustomed to on my time with the Note7. Since I do use S Note heavily I picked up a Tab A 8 with 4G and S Pen that I imported from Malaysia. It's a nifty small little tablet that's great for taking notes and it's on 6.0 so has the Note7's S Pen features. When I only want to carry one device I forward my calls from my S7 Edge to it and I can send and receive MMS on it using AT&T's unified messaging.
So I've exchanged phones three times, have a phone I wouldn't have chosen, and had to buy a tablet I wouldn't have needed. Sh!t happens. Samsung didn't want what happened to happen and neither did AT&T. I'm loyal to Samsung and Note devices especially so I'm just rolling with it. Of the over a dozen Samsung devices I own or owned this is the first time I've been let down. Assuming this incident has taught them humility their future products will be the best designed, best tested, and best QC'd on the market.
It is what it is.
Wow this thread truly makes my head hurt....
Let me make sure I get this right.
You are fully aware you can get a refund... for the FULL RETAIL AMOUNT of the phone, but don't want to do that, because you want AT&T or Samsung, to give you a Note 5... as a matter of principle???
There are PLENTY of Note 5 devices available for sale, at a MUCH lower price than the Note 7.
So you are UNWILLING to get a refund, and use that money to BUY a Note 5, and use the rest of the money for whatever you want.
This makes Z. E. R. O. sense. Please tell me I am missing something here, but getting around your generic rant and getting to the details was a bit difficult. End of an era? Like others have stated, the Note is a small percentage of their total sales. Until S7s and S7 edges start catching on fire, the era will continue just fine.
svache said:
I read the other day that the Note is only good for about one or two percent of their phone sales, so while it bites, it's probably not biting them as much as it should be, resulting in a general feel among people that they don't care. Or that's my guess at this point.
Sent from my SAMSUNG-SM-N930A using Tapatalk
Click to expand...
Click to collapse
I read the other day that the Earth is in fact flat and not round after all <- True story!
The Phone Company said:
I read the other day that the Earth is in fact flat and not round after all <- True story!
Click to expand...
Click to collapse
Thank you for that insightful contributing post.
poor_red_neck said:
Wow this thread truly makes my head hurt....
Let me make sure I get this right.
You are fully aware you can get a refund... for the FULL RETAIL AMOUNT of the phone, but don't want to do that, because you want AT&T or Samsung, to give you a Note 5... as a matter of principle???
.
Click to expand...
Click to collapse
I can understand their point because I have gone through the same dilemma.
I had a Note 4 I was relatively happy with, but starting to get long in the tooth. I tend to get a phone every 2 versions if the new version is reasonable (so went from N2 to N4 for example). I never considered the N5 as I have a pretty full SD card and no way am I giving up running that.
So the N7 specs came out, and it was everything I wanted. Fork out the huge $1350au and pre ordered it. The rest of that chapter is well known (2 perfect Note 7s in 4 weeks).
Now, with what is assumed to be total abandonment of the Note 7 series, what are my options?
1-full refund-ok, but then I need to get a phone (N4 is now being used by my wife)
2-S7/S7E with gift card style refund ($450/$350au).
I forked out the $ to upgrade to a phone I really wanted. Now I have to still lose some of those $ to get a phone I never really wanted, nor would have considered.
The only resolution I can see is to have Samsung provide a loan device and re-release a Note/SPEN model again with SD card ASAP, or allow the cheap purchase of an inferior model and a discounted purchase of the new model when it becomes available. I will certainly be somewhat out of pocket over all this, plus not being able to use the phone I really was wanting to buy.
I have decided instead to get the closest phone to the N7, the S7E, with the Samsung offer in au it is basically getting it for $100 less, and hopefully it will have good resell value when the next N series comes out (but I haven't sold a phone in a long time now, always handy to keep older phone just in case!)
I never certainly planned to buy two new phones so soon!
I think buying the N5 at this stage is a massive compromise for most (esp with so little on board storage and no SD slot), I would think anyone taking this route now is doing it temporarily to keep them going to the next N release and thus 2 phones purchased when really they were after just 1, thus why we get all these threads. The N7 is almost perfect, anything else is a compromise until the N7 comes back into sale again (as N6+ lol).
Sent from my SM-N930F using Tapatalk
I will still buy another samsung phone most like the next s8. Yes, i need to return the phone twice. But i got a few valuable free gifts. And got a full refund at the end. Not even iphone will do that. If you do the math, Samsung basically just gave me a travellers charger, a wireless charge, a power bank for free. So, why not getting the s8 next year, you won't have anything to lose
br0adband said:
Just to ask:
Have you tried calling Samsung's Note 7 department based in Colorado? The number is 855-291-6255 - no matter who you first speak with ask for the Note 7 department in Colorado. If you get any grief over it tell them you had called earlier (a little white lie) and you had been on hold with that department for an hour or so and got disconnected and nobody has called you back.
I know of 13 people personally that have used that method to get a full retail refund of the purchase price on their Note 7 devices: 5 of them with AT&T, 4 of them with Verizon, 3 with T-Mobile, and 1 with Sprint. How do I know? Because I gave them that number and those instructions last week after I saw the number posted over at Reddit with the same info and instructions.
Now, as of this minute Samsung might be doing things a bit differently, I don't know, but 5 (2 from AT&T, 1 from Sprint, 1 from T-Mobile, and 1 from Verizon) of those 13 people I provided the number and info too already got their refunds this week (they told me when their checks arrived). They also returned their devices to their carriers and were told to either keep them or wait for Samsung to send the return packaging.
It sure can't hurt to give 'em a call and see what happens. If you're successful and you get the refund congrats, now you'll have money to go buy whatever phone you want (given that if you were under contract with the Note 7 purchase you'd be paying that off if required, some carriers are just writing off those losses at this point).
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I seen the reddit site where people were talking about this refund process. So you know people who have confirmed getting a full retail check back already? I wanted to take this route with my sprint note 7 but I didn't want them to de activate my phone once I call to get the box sent. Rather it be blacklisted once I take it off my account when I get the return box.
As stated, the 13 people I provided that info to were "OK" with getting the refund from Samsung. Since I made that post one other person got their check already as well so it seems to be the course to take. Samsung might change things as I mentioned so the only way to know is call it and see what happens.
Can't speak for any blacklisting going on, all I keep hearing are rumors and the occasional report from someone that says their device has been blacklisted but there never seems to be any way to verify those stories. If the carriers actually publish statements that they plan to blacklist the Note 7 (which is within their rights to do since it's their networks) then I'll attach some more credence to it at that time but I don't expect it anytime soon if it ever does.
Samsung has said they'll accept returns through December 31, 2016 so, after that we'll see what happens with the carriers too I guess.
I remained on my Note4 for the time being. But I don't think I can wait one whole year for the Note8. One, my phone may not last that long. Two there is competition out there already surpasing the Note7 in some aspects. Three I think people like to change phones as their contracts expire, which was a probably while ago now for many. The question is though CAN they make it happen sooner. They still supposedly don't know the cause of Note7 failure so time does not seem to be on their side. Which, for me at least, sucks. Note7 is just too expencive for me with all the downsides. So unless Samsung does something soon, I can see a lot of people turning away after some time.
I don't think Samsung can afford to rush it. Look what happened with the Note 7. If they rush the 8 and have similar issues that would be catastrophic. I thought I read they were aiming for summer time launch for the note 8,and February for the S8. Loved my note 7 so very interested in how they'll handle the next 8. After two very expensive recalls on the N7, I truly hope they can make sure the 8 comes out successful.
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But we already have the Galaxy Note 8.0
http://www.samsung.com/uk/consumer/mobile-devices/tablets/others/GT-N5110ZWABTU
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Smart answer
Wow you have impressive patient! I'm still on the Note7 trying to hold out to see if Canada adopts the 50 percent discount on the Note8 like Korea is doing, but it looks like I'm liking the Xiaomi Mi MIX more and more everyday.
I also think Samsung needs to take their time with releasing future devices and not get ahead of them self just to beat the competition.
I am pretty sure I have no patient and I don't have much patience . Likenthey say, 6 months is already eternity in tech world. I am afraid Samsung will loose battle with time if they don't hurry up . I am simply not interested in a device s7 with such a small screen to be tied to for 2 years.
Honestly speaking, the Note 7 didn't feel like a rushed product to me.
Everything feels good, the software was solid, the features were outstanding.
I'm a firm believer now that the exploding batteries was due to a design flaw of the phone itself, and not defective batteries. And that it was something not easy to identify during testing phase.
I hope Samsung will be honest and forthcoming with their investigation reports and then draw out what preventive measure they have in place to prevent this from happening again.
Yes so I think they don't have to quite make a foldable phone yet (I would not buy it anyway hahaha), but they need to make a better version of Note7. More ram, bigger battery, better screen to bezel ratio with keeping ip68 and design would be enough for me. But if it was fast enough. If not there are at least 2 phones competing even now.
I also think they should reach a firm cause of Note7 disaster and make sure they make it right. But they are professionals, they can't take forever doing it. People won't wait that long. They owe it to us to work well and swiftly, otherwise they may as well give up in the phone making alltogether.
Samsung shouldn't hurry with Note 8. They should take their time to make the best phone ever so that people cannot refuse buying it.
Hurrying is what got Samsung in trouble in the first place. Repeating such a mistake would be... well, idiotic, for them.
For consumers, there's also a silver lining - this gives room to some other company to step up to the plate and knock it out of the park.
amyf27 said:
I don't think Samsung can afford to rush it. Look what happened with the Note 7. If they rush the 8 and have similar issues that would be catastrophic. I thought I read they were aiming for summer time launch for the note 8,and February for the S8. Loved my note 7 so very interested in how they'll handle the next 8. After two very expensive recalls on the N7, I truly hope they can make sure the 8 comes out successful.
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Samsung has a history of making good mobiles. If I am not mistaken they have produced more mobile phones than any other brand to date? Why would you think Samsung could or may botch up the Note 8? There proven test record clearly shows they are expert at what they do.
I have every confidence the Note 8 will be another marvel of technology as all previous Samsung phones have been. This episode with the Note 7 is not about mass problems its the prevention or possible prevention. If we exaggerate the number of known failed Note 7 by 100% this still makes the note 7 have a failure rate of about 100 out of 3.5 million. Now apply the math to all the Samsung phones out there and the possibility of the Note 8 being a lemon is so Infinitesimal it cant be recorded.
Ryland
If Samsung make me eat my words I shall kick the cat! :silly:
The problem is however that the media will be keeping an extra sharp eye on a new Note, even if they have like 5-10 failures among those many millions, it will be all over the news again.
They should take their time, solve the issue of the Note 7 if they haven't done so already and make sure it doesn't happen again. I'd rather see them wait an extra month and make sure they did it right the first time, than to see them release the new Note a month early only to have issues again.
Samsung should address the issue head and not treat this whole episode lightly.
They got away with a tongue-in-cheek humour when they highlighted the Note 7 S-Pen doesn't fit in backwards, an obvious jab at their Note 5's flaw. But they can't apply the same technique with the battery.
I remember a few years ago, when the Sony Playstation Network was hacked and the whole network was down for a month, then President and CEO of Sony Entertainment America started the E3 conference addressing the incident, issue an apology and rolled out compensation for its customers, before proceeding with their usual gaming stuff.
Back then, I was very indifferent with PlayStation. But after that, I was impressed at how they addressed this.
Samsung should do something similar before launching their next flagship, assuming it's the Galaxy S8 in Q1 2017. Hold a conference, address the issue, offer an apology, introduce the S8 with the prevention measures they've taken from their Note 7's investigation. That's the least they should do without joking about it to restore confidence.
Well, I for one hope this roumor is close to reality. I definately think Samsung can do it. They are professionals and of course they were not able to resolve matters in two weeks, but a couple of months should be enough! But I suppose you guys are all against it, right? Maybe cause you kept Note7s and can't upgrade so soon? just kidding. Anyway, this says Note 8 could be anounced Q1 2017:
http://www.inquisitr.com/3661760/sa...-in-january-analyst-says/#546p4XTLB5O1X1ER.99
With how much profit the lost over the Note7 failure, I don't think they can aford to wait. S8 won't sustain them for long. Personally, I will wait until more news in January. Then I will have to decide what to do. I may have to go for Huawei Mate 9.
I think they should release the Note8 before the S8 or S8E. It is unfinished business that should be addressed before they move forward expecting confidence from their customers.
whoofit said:
I think they should release the Note8 before the S8 or S8E. It is unfinished business that should be addressed before they move forward expecting confidence from their customers.
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I'm willing to try the Note 8 if/when it's released. I might even pre-order again in this case. The note 7 was a hone in a class by itself Imogen. Note 8 will be as well.
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amyf27 said:
I'm willing to try the Note 8 if/when it's released. I might even pre-order again in this case. The note 7 was a hone in a class by itself Imogen. Note 8 will be as well.
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I see myself in line for it as well. I just think Samsung could really make a statement and take the Goliath stance by hammering out the Note8 first next year. Just to prove who is boss....
January? I highly doubt so. Samsung is still in the midst of containing the mess. They still need to convince people to surrender their Note 7.
I don't see the Note 8 announcement in January. S8 maybe, but Note 8.
Anouncment doesn't mean beginning of sales. By March it could be done. I hope it will be. Yeah, so glad to see people wanting an early release as well.
I'll be the 2nd quarter at least and probably near the end of the quarter, would be nice not having to wait that long, feckin waited for the Note 5 that was a disapointment so didn't get that and then waiting for Note 7 which was recalled before it was really on the market here
BozQ said:
January? I highly doubt so. Samsung is still in the midst of containing the mess. They still need to convince people to surrender their Note 7.
I don't see the Note 8 announcement in January. S8 maybe, but Note 8.
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Well, speaking for myself, the only way for them to get me, personally, to surrender my Note7 is to do exactly that. Release the Note8.
I have decided to name mine "Nate".
I would like to purchase the S8+ for us on T-Mo. Being on the cusp of the Note 8 release, would it behoove me to wait for a better deal or go ahead and take advantage of the trade-in program now? I'm not as tuned into the Sammy promotional cycle as I should be, so not sure how this has gone historically. Thank you for any help.
Wait for what? A deal or a more expensive device that's bigger and probably only marginally better? I would give myself a deadline if I were you, and if no deal pops up by then, just buy it from the cheapest place available at that time.
This is coming from a guy who bought it day1 at full retail price then see the phone go on sale just days later. No regret though.
I'd wait if you can for the Note 8 and see if they s8+ drops in price or if the note8 is worthy upgrade
I would like to buy the s8+ no matter what. Just wondering if waiting for the note 8 to drop might yield more aggressive promotions on the s8+ or will they stop promoting it and steer people to the shiny, new note.
miltonwaddams said:
I would like to purchase the S8+ for us on T-Mo. Being on the cusp of the Note 8 release, would it behoove me to wait for a better deal or go ahead and take advantage of the trade-in program now? I'm not as tuned into the Sammy promotional cycle as I should be, so not sure how this has gone historically. Thank you for any help.
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miltonwaddams said:
I would like to buy the s8+ no matter what. Just wondering if waiting for the note 8 to drop might yield more aggressive promotions on the s8+ or will they stop promoting it and steer people to the shiny, new note.
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They have brand new in the box S8+ on Swappa for as low as $540.00 right now.
https://swappa.com/buy/samsung-galaxy-s8-plus-tmobile
I always wait a month or two after launch to see if there's any physical gremlins that need to be sorted out by Samsung and sure enough the Note 7 vindicated this caution on my part. I've been a Note user since the Note 1 and the only reason I'm using an S8 Plus now is because my Note 5 was getting a bit long in the tooth.
If things look good by late October I'll start exploring purchasing options, for sure. Although the announcement from Samsung isn't for another two hours, we're pretty aware of what the basic specs are going to be on this Note 8. Between the S8 Plus and Note 8 there's not going to be massive differences outside of the extra camera, S-Pen and the extra 2GB of RAM.
For me the S-Pen alone is enough reason to pick it over the S8 Plus. Not that the S8 Plus isn't a fantastic device, because it very much is. I'm just an addict of the S-Pen.
Just wait and get one of the new 600mhz phones when they release... service will be alot better...