I went to use a portable charger with USB C connector (Anker) and my Pixel XL did not indicate that it was charging. I had another cable that is USB A to C. When I plugged that into the USB A port it worked.
Thinking that the issue was either with the USB C port on the charger or with the cable I did some playing around when I got home. No combination of USB C cables or chargers would charge the phone. Any USB A to C worked.
This morning, just for kicks, I shut down and restarted the device. And..... all is as it should be on all cables/chargers. Very strange.
Has anyone else experienced this or is able to offer a possible explanation?
Hey kenorian,
No new info, but there is a thread discussing this issue with a small handful of people.
https://forum.xda-developers.com/pixel-xl/help/charge-boot-t3535269
For me, Google RMA'd me a new device, except for a single instance, the charging issue has not returned in a few weeks with the new device.
im having a problem connecting my pixel 2 xl to my desktop pc via usb c
here are some things
when i connect phone to usb-c port nothing happnes. no charging, no usb options notification
old phone, nexus 6p, uses same port and cable and works just fine
pixel 2 xl will connect to usb-c port on my laptop just fine
will connect to usb-a port with an a-c cable just fine
if i boot in to safe mode the desktop will recognize but it takes 5 minutes or so of being plugged in
windows 10 and usb drivers are up to date
any ideas??
thanks guys
First thing to try would be another cable and/or another USB-C port.
On the first Pixel XL, after Oreo came out, it very picky about these. It took me many tries of three cables and two USB-C ports until the images would flash properly. Two of the cables were straight from Google, and the third one was certified as a good cable. They all worked fine for everything on Nougat.
I realize that you're only trying to connect it but those are always the first things to try.
I did try other cables. Both work on my 6p that has Oreo. I only have one usb-c port on my desktop unless I buy an expansion card and I'd rather not. I did try my laptops usb-c port and that works
The default option when plugging phone into USB on a laptop or PC is charging. You can see this from notification area.
Select this and change it to File Transfer. Then you should be able to see it connected.
I'm not getting the USB options notification unfortunately
knock.back said:
I'm not getting the USB options notification unfortunately
Click to expand...
Click to collapse
Do you have USB debugging enabled?
If so, then when you first plug it into the PC, you should be prompted on the phone to allow the PC/Device to connect to your phone. Allow it always.
USB debugging is not turned on
knock.back said:
USB debugging is not turned on
Click to expand...
Click to collapse
Turn it on.
knock.back said:
USB debugging is not turned on
Click to expand...
Click to collapse
That is your issue, you need to turn on USB Debugging to enable communications between the Laptop/PC and Phone. Once enabled, and you connect them. Drop the notification window and select File Transfer.
Have you tried toggling PTP and MTP? That is how I got my Nexus 6P tp bre seen as storage (adb worked fine).
I didn't have this problem with my Pixel 2 XL using the same cable and port.
I don't know if this will have any effect but on the pc, plug to the usb ports on the back that are direct to the motherboard instead of usb headers on the top/front of pc.
I have this issue with a TomTom satnav and a Mio miview dash cam. Unless they are plugged in on back pc / with Windows 10 doesn't recognize
Sent from my XT1572 using Tapatalk
I have been having USB data transfer problems as well.
My Pixel 2 XL sometimes chokes on files when transferring from MacOS with Android File Transfer. I have tried different cables, different computer ports, different computers. I have tried USB debugging and Safe Mode. I have even tried factory reset. Sometimes it chokes on the same files, sometimes it is different files. Yet my Pixel XL handles those same files without any problem with the same cables and computers.
Data transfer stops completely. Sometimes a reboot of the phone is required. Sometimes a reboot of the phone and computer. And sometimes even a factory reset doesn't clear the problem -- it has unable to detect any other connected phone to transfer files during setup.
I was only able to bypass this file transfer problem by sending the files as a zip.
I have contacted Pixel 2 Support about this. They seem very puzzled. They said that I should be hearing back from an "upper level", but that was 5 days ago now.
knock.back said:
im having a problem connecting my pixel 2 xl to my desktop pc via usb c
here are some things
when i connect phone to usb-c port nothing happnes. no charging, no usb options notification
old phone, nexus 6p, uses same port and cable and works just fine
pixel 2 xl will connect to usb-c port on my laptop just fine
will connect to usb-a port with an a-c cable just fine
if i boot in to safe mode the desktop will recognize but it takes 5 minutes or so of being plugged in
windows 10 and usb drivers are up to date
any ideas??
thanks guys
Click to expand...
Click to collapse
Same here man, contacted google this morning and support said this was how it was with his brother's phone as well. Had no suggestions.
EDIT: This is with USB Debug on or off, no options to charge or select anything, takes about 5 minutes and then starts working as normal. Unfortunately, the fingerprint scanner stopped working as well. Getting a new one sent out, I'll follow up and let you know if it has the same behavior.
EDIT: 11/6/17 - Got new phone in. Fingerprint issue is resolved but the same USBC issue is not. Phone does charge from it when off.
I've got a very similar problem here with Pixel 2 XL manufacture date October 10th. After some extensive troubleshooting, I'm certain this is a hardware issue.
When connecting USB-C to USB-C with my laptop, the phone will start charging but will not register that it is connected to a computer unless USB debugging is enabled. Even then, with debugging enabled I will usually, but not always get the option to switch from charging mode to MTP/file transfer mode, but when I try to switch the phone will just disconnect and reconnect several times and revert back to charging mode. It has only every actually established a data transfer connection 3 times out of probably near 50 attempts over the past week.
I have tried two different type-C to type-C cables, doesn't make a difference.
I had the pixel 1, and had no issues at all with the same connection and with either cable, so I can safely rule out the cables or the laptop as the problem.
The issue was present with 8.0 firmware and is still present with 8.1 beta.
I did try booting into safe-mode, and the problem was still present.
I did a full factory reset, and the problem still persists.
This issue is specific for type-C to type-C, when I use a USB-C to USB-A cable, the phone will immediately recognize a data connection and allow me to switch from charging mode to MTP/File transfer mode, regardless of whether USB debugging is enabled or not. Though the phone does occasionally hiccup and disconnect/reconnect itself so it may take a second or third attempt at switching to MTP mode, but then it will establish a steady connection where I can access the phone's data.
I just got off the phone with google support, the rep mentioned he has heard of a few instances of a similar issue, and since I've already exhausted all possible troubleshooting they would have recommended, they are sending me a replacement.
I've been a loyal google customer since the Nexus 6P. It's a shame the LG's quality control was so shoddy with this product, now I have to wait and see if the replacement doesn't have the same issue or if it ends up having worse blue screen shift than the phone I am replacing.
At least I can say that google's customer support is on point, kudos to them for trying to make this right.
Alright well I may try this. IDK if it's worth an RMA tho, my a to c cable works fine, I just more or less can't charge off of it because it's too slow
knock.back said:
Alright well I may try this. IDK if it's worth an RMA tho, my a to c cable works fine, I just more or less can't charge off of it because it's too slow
Click to expand...
Click to collapse
Might not be worth RMA to you, but considering that it's a brand new $1,000 device (XL 128GB) I'd want to make sure I had one that doesn't that doesn't come with (more) problems out the gate... and since type C is the new standard, eventually replacing type A, and google is promising 3 years of updates, I'd like to ensure mine is future proofed as I intend to keep mine for a while.
I have the same issue and apparently so do lots of others. Did all the norm right off the bat, usb debugging on, tried every usb port, toggled PTP, MTP, etc. (currently left on MTP). An option pops up to choose either "transfer files" or "charging". It will never leave "charging" mode. The radio button will not select transfer files. Super annoying that a 1k phone has ridiculous hiccups for such basic hardware components.
Has anyone fixed this issue? I have the exact same one. My OG Pixel on Oreo worked fine on my motherboards USB c port. The Pixel 2 does not work at all. I can use any USB a port and it works... This is funky
Sent from my Pixel 2 using Tapatalk
stevemw said:
Have you tried toggling PTP and MTP? That is how I got my Nexus 6P tp bre seen as storage (adb worked fine).
I didn't have this problem with my Pixel 2 XL using the same cable and port.
Click to expand...
Click to collapse
I can get my comp to see my XL 2 but I can't get adb to work. Any ideas?
jerflash said:
Has anyone fixed this issue? I have the exact same one. My OG Pixel on Oreo worked fine on my motherboards USB c port. The Pixel 2 does not work at all. I can use any USB a port and it works... This is funky
Sent from my Pixel 2 using Tapatalk
Click to expand...
Click to collapse
I haven't found any fix yet.
Stuck with the super slow A to C cable
Hey,
just got mine. Am I blind or is there no cable packed in to connect the pixel to the pc via usb?
Thanks!
xflowy said:
Hey,
just got mine. Am I blind or is there no cable packed in to connect the pixel to the pc via usb?
Thanks!
Click to expand...
Click to collapse
You aren't blind. Only usb-c.
what a joke. no i have to wait for amazon to ship me an according cable..
Fortunately for me the Nintendo Switch uses USB-C, so with the console and the extra accessories/controllers I purchased I have several USB-A > USB-C cables.
Lucky for me my car charger was a USB A to USB C
xflowy said:
what a joke. no i have to wait for amazon to ship me an according cable..
Click to expand...
Click to collapse
You sure your computer doesn't have a USBC plug on it? Even this laptop I'm sitting at has one, and its a sh***y HP.
Point is, of course, they DID ship you a USB data cable, and USB-C has been around for years now, so why would they also pack an A-to-C?
It certainly is no "joke". I think you will find that even laptops are moving away from USB-A. Pretty soon, there won't be any left.
Yes I thought that as well, pc's are still not fully transferred to USB C, moral of google is you pay more and get less lol, got one with my 6p, luckily my pc has USB c but for the folk who don't then this is a dumb move from google for not including one.
I'm trying to get android auto working between my google xl2 and my 2018 sportage. I purchased a usb a (car has larger usb port) which goes to usb c for pixel. It seems it's supposed to be easy to set up however it seems to me like the cable isn't working. Are their any special requirements for cable?
My HP 15 laptop is only about a year old and it does not have a USB-C port. I made the mistake of shooting about a ten minute video on my Pixel. Transferring wirelessly is not a viable option. I uploaded it to YouTube with it set on private and it took 24 hours. I then tried uploading to Google Drive which "only" took about 8 hours. Sending it from my Pixel to my laptop via Bluetooth failed entirely with nothing even starting. I haven't seen any USB-A to C cables anywhere. I agree with Ady1976, dumb move by Google to not include an A to C cable, or at least an adapter.
Even the OG pixel XL didn't have an a to c cable. When I got my og pixel xl, it sucked at first, but i got cables and adapters from Amazon. Now I don't remember the last time I used an a to c cable with my pixel 2 XL My car charger is type c, my hp laptop I got last year has type c.
Hello,
i have android unit
its came with 2 cables and 3 usb ports total
cable one is usb-1
cable two is usb-2/3
when im connecting usb stick that has music
sometime it works and sometimes not (i tried several usb sticks)
when im connecting my iphone thru a carplay dongle it says charging but autokit carplay sometimes works and sometimes not (but the dongle has light that is always on when connecting it to usb)
anyone have an idea what is going on?
Is it an MTCD/E. Also, would help you to list steps taken to resolve, including contact with reseller support
Yes
marchnz said:
Is it an MTCD/E. Also, would help you to list steps taken to resolve, including contact with reseller support
Click to expand...
Click to collapse
Yes
It is mtce_gs
Tried to reconnect the cables
Tried other usb sticks
But it working simultaneously
Vakmatan said:
Hello,
i have android unit
its came with 2 cables and 3 usb ports total
cable one is usb-1
cable two is usb-2/3
when im connecting usb stick that has music
sometime it works and sometimes not (i tried several usb sticks)
when im connecting my iphone thru a carplay dongle it says charging but autokit carplay sometimes works and sometimes not (but the dongle has light that is always on when connecting it to usb)
anyone have an idea what is going on?
Click to expand...
Click to collapse
Try different usb , what kind of usb stick do you have usb version 2 or 3 ? Sometimes usb 3 sticks are not working or are not detectable from various usb roots. Try with standard usb 2 sticks and see if works correctly. This is first thing you can try.
Second thing, see if usb cables are having defects on wires on end that connects to head unit. Maybe one of wires of usb ports is not connected or wired correctly.
Hey
Both usb 2 + 3
Also tried checking the cables they seem to be fine
Vakmatan said:
Both usb 2 + 3
Also tried checking the cables they seem to be fine
Click to expand...
Click to collapse
Try next formating usb sticks as an FAT32 partitions on computer , then put data and try again
Vakmatan said:
Hello,
i have android unit
its came with 2 cables and 3 usb ports total
cable one is usb-1
cable two is usb-2/3
when im connecting usb stick that has music
sometime it works and sometimes not (i tried several usb sticks)
when im connecting my iphone thru a carplay dongle it says charging but autokit carplay sometimes works and sometimes not (but the dongle has light that is always on when connecting it to usb)
anyone have an idea what is going on?
Click to expand...
Click to collapse
Hello,
Did you solve the problem, i have the same on my px5 dasaita unit.
No
Sorry
did you upgrade recovery with chs img?
No
What is this?
Vakmatan said:
What is this?
Click to expand...
Click to collapse
when you upgrade from one android version to another, from 9 to 10 for example, with sd card method.
I changed both the usb cables and the motherboard, without solving the problem
Yes
I upgraded from 8 to 9 and then to 10
Also newest mcu
Still not work properly
Vakmatan said:
I upgraded from 8 to 9 and then to 10
Also newest mcu
Still not work properly
Click to expand...
Click to collapse
I think that it is software problem, i also go back from 10 to 9 with hal9k rom that it has the usb chip reset option, but not work