OP3 does not power on - OnePlus 3 Questions & Answers

Has anyone experienced this?
I had many apps opened in the background and Spotify would not play music so that I decided to turn off the device. After that the phone just wont power on. At the time I did that the battery was around 90%.
I tried going into recovery mode and the phone will bot power on.
Any ideas of how I can fix this?
Thanks in advance

I had similar problem. Oneplus support had me connect phone to computer USB with charging cable. Wait a while. Then press power button and volume control at same time for at least 30 seconds. Also I should try pressing power button for more than 30 seconds. After several long attempts at this, the phone came to life. I'll be interested if this works for you.

just flash with msm download tool. if it's software issue, it will help.

My phone did same, push power button 20secs and it comes back to life.. Repeat couple times if dosnt work..

Thank you everyone. I tried everything and the phone is literally dead.
I also contacted customer support and I was told to do the above steps and nothing.
I never did anything to break it. I think it will be the last OnePlus I will ever buy. I had problems with the OP2's home button as well.

xiltepin said:
Thank you everyone. I tried everything and the phone is literally dead.
I also contacted customer support and I was told to do the above steps and nothing.
I never did anything to break it. I think it will be the last OnePlus I will ever buy. I had problems with the OP2's home button as well.
Click to expand...
Click to collapse
Tried holding power button + volume up button for few secs?

Keep power button pressed for 10-15 seconds. Then again try to switch on normally. See if turns on.

Related

Power button stop working

Hey all, need some help here.
short story - can't power up my device, since power botton stopped working.
anyonw knows a way to turn on the device otherwise?
(tried reset by reset button, plug to pc, to charger..)
longer story- yesterday i realized i can hear only on speaker phone, so i thought it is a bug and tried to reset the device (soft) and realized the power button isn't working as well, which increased my suspicion of a bug, and smart enough i just unplugged the battery and since then can't turn it back on..
thanks
I have same problem several times, and I have no idea why these happen, any ideas?
When its happen, I try call from another phone to my, and nothing happen phone not ring, but I heard normal sound from calling phone.
I would see if I could get the phone to hard reset. I know you need to push the power button but it may work for this purpose just not tell the software to turn back on.
Hard Reset:
With phone off push and hold the send and end buttons while pushing the power button. Follow screen instructions.
If you cant then you will have to return it I am guessing.
Nothing
nope, i tried also to hard reset but nothing works, as time goes i get the feeling that the phone is ok but the power button is the one breaked.
i guess i have to take it to a lab sometime this week.
thanks anyways

[Q] [ION] Please help with possible hard brick, I've read other threads

Hi, today while I was browsing on Firefox, the app closed by itself and the home screen got distorted (the wallpaper got black and some icons started to show up in the background). Since it has happened before, twice in the last week, I tried to reset the phone. However this time the phone did not turn on. I put it in the charger and the LED is also not turning on. I've had it plugged in for about 9 hours now and the LED is still off and the phone is not even getting warm, like it usually does when it's charging. The charger is also not warming up, and when I tried to connect the phone to the computer USB port, Windows doesn't report any power consumption.
I've read some threads about bricking, so I know people mention longer times to get the LED turn red, but is it normal that it doesn't warm up and doesn't suck any power from a USB port?
For anyone familiar with AT&T operations, if I sent it as warranty replacement, would they bother running diagnostics? I have it with LT28i .68 firmware, rooted and with CWM.
Also, is there a way to retrieve the data from the internal SD card? I tried connecting it to the computer and nothing happened. Nothing happens when I press either volume button + power button. An nothing happens when I connect it to the computer pressing either volume button.
Any help will be much appreciated.
Have you tried the Hard reset?
Holding Power Button and Volume button together for at-least 3-5 seconds and you would feel 3 vibration.
auni said:
Have you tried the Hard reset?
Holding Power Button and Volume button together for at-least 3-5 seconds and you would feel 3 vibration.
Click to expand...
Click to collapse
I have. I don't get any vibration with either volume down or volume up + power.
josemald said:
I have. I don't get any vibration with either volume down or volume up + power.
Click to expand...
Click to collapse
Hold VolUP+VolDOWN at the same time, and then press Power button, holding it too, the 3 at same time for some secs...
the_biu said:
Hold VolUP+VolDOWN at the same time, and then press Power button, holding it too, the 3 at same time for some secs...
Click to expand...
Click to collapse
I tried that too, the phone also doesn't respond.
Does ION has removable battery? If yes try to remove it for a while.
If not. Then try the buttons combo with the phone connect to charger...
the_biu said:
Does ION has removable battery? If yes try to remove it for a while.
If not. Then try the buttons combo with the phone connect to charger...
Click to expand...
Click to collapse
The Ion doesn't have a removable battery. I already tried all combinations of power+volume buttons, while disconnected and connected to the charger, and nothing. Maybe the battery somehow got disconnected internally, I don't know if that's even possible.
I've called AT&T, they'll send another warranty replacement, the second replacement I get. Hopefully this one will last enough at least for an early renewal.
I don't know if AT&T still does this but back when I was in the states last year I had them give me an early upgrade because two of the handsets they gave me were faulty (original and one replacement). Try talking to CS Reps sometimes it pays off. You might be able to get an early upgrade if you tell them how this can't keep happening you have important data blah blah blah.
Anyways good luck!
Sent from my LT28i using xda app-developers app

M8 won't power on

My M8 won't power on here is what happen my battery drained out and phone phone went off and when I got home put phone on the charger and left it charge over night the next morning tried to power on the phone but won't power on I held down the power button and volume down nothing and held down power button and volume still nothing it completely won't power on at all it been 3 to 4 days now still not powering on can anyone help or have any other solutions
bdouc said:
My M8 won't power on here is what happen my battery drained out and phone phone went off and when I got home put phone on the charger and left it charge over night the next morning tried to power on the phone but won't power on I held down the power button and volume down nothing and held down power button and volume still nothing it completely won't power on at all it been 3 to 4 days now still not powering on can anyone help or have any other solutions
Click to expand...
Click to collapse
well, if you can't power you M8 with any buttons combination i think you might have to send it to repair service...
Do you see the charging light at all?
Try plugging the phone into the pc via usb. Press and hold volume up and power until you hear a ding on the pc, might take a while.
bdouc said:
My M8 won't power on here is what happen my battery drained out and phone phone went off and when I got home put phone on the charger and left it charge over night the next morning tried to power on the phone but won't power on I held down the power button and volume down nothing and held down power button and volume still nothing it completely won't power on at all it been 3 to 4 days now still not powering on can anyone help or have any other solutions
Click to expand...
Click to collapse
I had the same problem after I did a dirty flash of a new ROM. Phone went black and didn't want to reboot anymore. What I did was to connect the phone via USB with the PC first. Then I tried combination of holding the power button for 20 sec. After that holding the Volume up key first then pressing together with the Power button and also hold it for 10-15 sec. After cycling that for 2-3 times finally my phone rebooted. I have no clue why but after that I was able to jump back into recovery and reflashed the ROM with full-wipe. Then everything was ok.
unplug phone, vol up and power for 11 seconds, let go of both, vol down and power to enter boot loader, then choose reboot. Must be unplugged for this
RoughNeck1971 said:
I had the same problem after I did a dirty flash of a new ROM. Phone went black and didn't want to reboot anymore. What I did was to connect the phone via USB with the PC first. Then I tried combination of holding the power button for 20 sec. After that holding the Volume up key first then pressing together with the Power button and also hold it for 10-15 sec. After cycling that for 2-3 times finally my phone rebooted. I have no clue why but after that I was able to jump back into recovery and reflashed the ROM with full-wipe. Then everything was ok.
Click to expand...
Click to collapse
Do you use TWRP recovery?
Sent from my HTC One_M8 using XDA Premium 4 mobile app
Yes. Version 2.7.1.0.
My phone went black and wouldn't do anything after I clean flashed a rom. I just left it alone once I established it wouldn't do anything and it came back on its own after a while. I was using twrp 2.7.1.0 also. I have switched to Phil's touch recovery to see if it happens next time I flash a rom.
Sent from my HTC One_M8 using XDA Premium 4 mobile app
Thank you for this information!!!
RoughNeck1971 said:
I had the same problem after I did a dirty flash of a new ROM. Phone went black and didn't want to reboot anymore. What I did was to connect the phone via USB with the PC first. Then I tried combination of holding the power button for 20 sec. After that holding the Volume up key first then pressing together with the Power button and also hold it for 10-15 sec. After cycling that for 2-3 times finally my phone rebooted. I have no clue why but after that I was able to jump back into recovery and reflashed the ROM with full-wipe. Then everything was ok.
Click to expand...
Click to collapse
My phone was in a similar situation after rebooting from giving the app "emoji switcher" root access (never had problems in the past).. I freaked out and could not get the phone on until I came upon your comment... Thanks!! :laugh:
Happy that my comment could help .
RoughNeck1971 said:
Yes. Version 2.7.1.0.
Click to expand...
Click to collapse
that reovery bricked my old htc sensation xe, i think the 2.7.1 has some issues
ashyx said:
Do you see the charging light at all?
Try plugging the phone into the pc via usb. Press and hold volume up and power until you hear a ding on the pc, might take a while.
Click to expand...
Click to collapse
MAN!!!!, THANK YOU SO MUCH. I had the same issue, phone completely died, wouldn't charge, had to connect to PC and hold vol up and power for like 30secs.
You are a life saver.
worked for me aswell thanks so much
Thanks!
RoughNeck1971 said:
I had the same problem after I did a dirty flash of a new ROM. Phone went black and didn't want to reboot anymore. What I did was to connect the phone via USB with the PC first. Then I tried combination of holding the power button for 20 sec. After that holding the Volume up key first then pressing together with the Power button and also hold it for 10-15 sec. After cycling that for 2-3 times finally my phone rebooted. I have no clue why but after that I was able to jump back into recovery and reflashed the ROM with full-wipe. Then everything was ok.
Click to expand...
Click to collapse
I have no idea what happened to mine, but it suddenly shut down while I was texting. Did exactly what you did with the 20 seconds and 15 second power/vol up, and it suddenly rebooted. Thank you so much!
holy **** i had this problem and i just did this and it worked.hahahahahaha

[Q] S6 Edge refuses to power on.

Hello, I've been using the T Mobile S6 Edge since the day it came out not had a single issue with it. Well today I unplugged it and used it for about two hours straight (browsing reddit in bed). I then turned the screen off and went to make a coffee, pulled the phone out to dial a number and nothing. Pressed home, pressed power, pressed and held home and power and power and volume up. Nothing. Just put it in the charger and no response. The heck is going on? Any help would be appreciated, Thanks.
Go to a tmobile store and exchange it. Same thing happened to a friend of mine.
alexhood93 said:
Go to a tmobile store and exchange it. Same thing happened to a friend of mine.
Click to expand...
Click to collapse
OK I took the phone to tmobile after troubling shooting and as soon as I handed it to the guy he presses power and it booted right up... Like wut. I'm still puzzled as to how it happened and he didn't even have an answer for me I just hope it doesn't thappen again.
mhm_besa said:
OK I took the phone to tmobile after troubling shooting and as soon as I handed it to the guy he presses power and it booted right up... Like wut. I'm still puzzled as to how it happened and he didn't even have an answer for me I just hope it doesn't thappen again.
Click to expand...
Click to collapse
Next time, hopefully there won't be a next time, this happens, try putting the phone in the download mode. Turn off the phone and press volume down, home, and power. Then press volume down not up to restart your phone.
vanessaem said:
Next time, hopefully there won't be a next time, this happens, try putting the phone in the download mode. Turn off the phone and press volume down, home, and power. Then press volume down not up to restart your phone.
Click to expand...
Click to collapse
OK I'll try that since that may have been the only button combination I didn't try. Thanks for the tip.
This happened to me also...Couldn't do anything with phone...Couldn't put in download mode or anything. .
Went to tmobile and needed my receipt so headed back home and then it turned on without doing anything
...
mhm_besa said:
OK I'll try that since that may have been the only button combination I didn't try. Thanks for the tip.
Click to expand...
Click to collapse
Yeah, what you're describing happened to me the other day. At first, I thought my battery died or something but ruled that out. Holding the power button didn't work so I figured I would put it in the download mode and restart that way. I've had this happen to me on rare occasions with other Android devices I've owned so I don't think it's unique to this particular device. It's just weird and kinda scary.
Cheers for the tip Vanessaem :good: My S6 refused to switch on & on my old phone S2 I used to just remove & re~instore the battery & switch it back on, but obviously we can't do that with the S6 so I was confused So I tried your button combination :victory:
For future reference, Vol Down and power for about 10sec will force a power down.

January 2017 patch bricked my Pixel XL 128GB?!

Hello everybody,
2 days ago, my Google Pixel XL received the January patch and downloaded it. It installed the first step flawlessly, but the second phase took a lot of time (the progress bar was staying around 50% for at least 60 minutes). Since I was not watching my phone during the rest of the process, I cannot say precisely what happened, but as I wanted to look how far the progress bar is, the phone did not respond anymore.
here is a summary of the situation:
- it is the pixel XL with 128GB of memory directly bought on the Google store
- the battery was fully charged before the update began, an it was approximately around 85% as I looked at the progress bar for the last time
- the phone was not hot during or after the update
- the screen is now black and does not display anything (I have tried everything I thought about: it is definitely black and nothing happens anymore, even when plugged for charging, or when connected to a PC (the USB communication with the PC is not building up anymore))
- the phone react only when the power button is maintained pressed for several seconds: it vibrates briefly, but nothing more happens
- the phone was never rooted, there was no "unknown sources" app installed (I had Cerberus installed but have uninstalled it 2 days before the Android patch was installed), and the USB debugging is not activated
- I called the Google support and they immediately proposed to ship a replacement device (they did not ask me to do some tries)
I have tried to discharge the battery by maintaining the power-on button pressed during hours: the red led then turns on when the charger is plugged in, but the screen stays black.
If somebody has an idea of a test I could make, I would appreciate the held.
Thanks a lot in advance for your suggestions.
Best regards
Vincent
Have you held power and volume down for 14 seconds?
vincent.lorentz said:
Hello everybody,
2 days ago, my Google Pixel XL received the January patch and downloaded it. It installed the first step flawlessly, but the second phase took a lot of time (the progress bar was staying around 50% for at least 60 minutes). Since I was not watching my phone during the rest of the process, I cannot say precisely what happened, but as I wanted to look how far the progress bar is, the phone did not respond anymore.
here is a summary of the situation:
- it is the pixel XL with 128GB of memory directly bought on the Google store
- the battery was fully charged before the update began, an it was approximately around 85% as I looked at the progress bar for the last time
- the phone was not hot during or after the update
- the screen is now black and does not display anything (I have tried everything I thought about: it is definitely black and nothing happens anymore, even when plugged for charging, or when connected to a PC (the USB communication with the PC is not building up anymore))
- the phone react only when the power button is maintained pressed for several seconds: it vibrates briefly, but nothing more happens
- the phone was never rooted, there was no "unknown sources" app installed (I had Cerberus installed but have uninstalled it 2 days before the Android patch was installed), and the USB debugging is not activated
- I called the Google support and they immediately proposed to ship a replacement device (they did not ask me to do some tries)
I have tried to discharge the battery by maintaining the power-on button pressed during hours: the red led then turns on when the charger is plugged in, but the screen stays black.
If somebody has an idea of a test I could make, I would appreciate the held.
Thanks a lot in advance for your suggestions.
Best regards
Vincent
Click to expand...
Click to collapse
How long have you had it plugged in? It sounds like the battery is empty.
Try to leave it on the charger for a couple of hours.
If it does not boot by pressing the power button, you can try to boot bootloader by pressing volume down and power at the same time.
The battery has been fully charged, so I am pretty sure that it is not the battery (the phone has been plugged in for more than 12 hours to recharge it).
I have also tried every button combination that I know and that I found on the web: there is nothing else than a short vibration when the power button is pressed, but no reboot and nothing is displayed.
vincent.lorentz said:
The battery has been fully charged, so I am pretty sure that it is not the battery (the phone has been plugged in for more than 12 hours to recharge it).
I have also tried every button combination that I know and that I found on the web: there is nothing else than a short vibration when the power button is pressed, but no reboot and nothing is displayed.
Click to expand...
Click to collapse
I would try pressing and holding the power and volume down buttons until you get the short vibration. Hopefully after vibration you will be in bootloader. Then connect to a PC and try and flash-all the factory image.
Golf c said:
I would try pressing and holding the power and volume down buttons until you get the short vibration. Hopefully after vibration you will be in bootloader. Then connect to a PC and try and flash-all the factory image.
Click to expand...
Click to collapse
Thanks for your response. Unfortunately, after the vibrations, I do not get anything on the screen. In my previous phones, I was used to flash ROMs and so on. I never bricked a phone. But with the Google Pixel XL, I must admit that I do not have anymore ideas how to rescue it. I have tried the following:
- holding only the power button for several seconds --> short vibrations after several seconds, but nothing else
- holding the power button and the volume down button for several seconds --> short vibrations after several seconds, but nothing else
- holding the power button and the volume up button for several seconds --> short vibrations after several seconds, but nothing else
- holding the power button and the volume down + up buttons for several seconds --> short vibrations after several seconds, but nothing else
I have made these tries with the charger plugged in, plugged out, and removed at different instants. Nothing more than just the short vibrations.
vincent.lorentz said:
Thanks for your response. Unfortunately, after the vibrations, I do not get anything on the screen. In my previous phones, I was used to flash ROMs and so on. I never bricked a phone. But with the Google Pixel XL, I must admit that I do not have anymore ideas how to rescue it. I have tried the following:
- holding only the power button for several seconds --> short vibrations after several seconds, but nothing else
- holding the power button and the volume down button for several seconds --> short vibrations after several seconds, but nothing else
- holding the power button and the volume up button for several seconds --> short vibrations after several seconds, but nothing else
- holding the power button and the volume down + up buttons for several seconds --> short vibrations after several seconds, but nothing else
I have made these tries with the charger plugged in, plugged out, and removed at different instants. Nothing more than just the short vibrations.
Click to expand...
Click to collapse
Your screen may be black, but there is a small chance your still in the bootloader. I have read that other people have recovered from a black screen. I still think its worth a try to connect to a PC and see if the factory image flashes after holding power and volume down and after vibration. Those vibrations have meaning.
Thank you, I gave it a try: the PC does not even ask to install a driver, when the phone is connected. I made several tests, exactly as it is required to flash it, but there is no communication with the PC. :crying:
vincent.lorentz said:
Thank you, I gave it a try: the PC does not even ask to install a driver, when the phone is connected. I made several tests, exactly as it is required to flash it, but there is no communication with the PC. :crying:
Click to expand...
Click to collapse
I thought there might be a small chance. At least you will get a new phone. Best of luck.
I hate to tell you this but I had the same issue with a 32 GB 5 inch pixel...It was dead...Everything you have said is what happened with mine.
What happened was the slot the phone was trying to boot into had no bootloader or it was a bad flash...Either way, the slot didn't have a bootloader on it when it tried to boot and that black screen is the result...Google sent me a new one and all was well and they will do the same for you.
This is why I don't trust OTA updates...I manually flash everything and I'm sure to flash the bootloader to both slots anytime I update my phone...Good way to keep this from happening again....Best of luck man
You keep saying several seconds. You gotta hold the power and volume down for a pretty long while. Just saying.
Probably a bad boot partition though..
Thank you very much for your kind support, guys.
Your explanations is very interesting. This means that the strategy implemented for the bootloader itself is not very safe. I would be interested in knowing how such a faulty flash can happen and what are the possible reasons behind. Is there a procedure that can increase the chances for a successful flash by doing some things before the OTA update is allowed to be installed?
xocomaox said:
You keep saying several seconds. You gotta hold the power and volume down for a pretty long while. Just saying.
Probably a bad boot partition though..
Click to expand...
Click to collapse
Believe me, I pressed the button for a very long while also (hours) by blocking the button in such a was that the phone boots up until the battery is discharged. So also such an extreme tray was made. The only consequence was the red light flashing.
Iam having similar(exactly) situation as stated by OP. Phone dead, only short vibration, no boot loader, no dshub qualcomm either detected while plugging USB to pc. Charging still ok.
update: now phone can be detected as Qualcomm HS-USB QDLoader 9008 in Device Manager.
droidan said:
Iam having similar(exactly) situation as stated by OP. Phone dead, only short vibration, no boot loader, no dshub qualcomm either detected while plugging USB to pc. Charging still ok.
update: now phone can be detected as Qualcomm HS-USB QDLoader 9008 in Device Manager.
Click to expand...
Click to collapse
Phone is in Qualcomm Emergency Download mode. What happened? Also a bad OTA flash?
You only have two options:
Press power button for ~ 30 seconds to get out of EDL. If it's completly bricked then RMA. You're under warranty yeah?!
5.1 said:
Phone is in Qualcomm Emergency Download mode. What happened? Also a bad OTA flash?
You only have two options:
Press power button for ~ 30 seconds to get out of EDL. If it's completly bricked then RMA. You're under warranty yeah?!
Click to expand...
Click to collapse
Yes. Bad OTA Flash.
Hold 30secs still nothing.
droidan said:
Yes. Bad OTA Flash.
Hold 30secs still nothing.
Click to expand...
Click to collapse
RMA is your only option so

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