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Thought I might ask here, am I the only person not able to order this phone? After two days, and hours on the phone, whenever I place my pre-order, I get a confirmation email...and then seconds later, I get a cancellation email. You can't pre-order this over the phone or in stores...is there some special number I don't know about, to call and get this issue resolved? I've literally had an AT&T service rep tell me that they will just continue to cancel my order, and I'm out of luck.
I've thought about trying with bestbuy, but I have unlimited data, and Bestbuy (online) doesn't give an option to upgrade to the unlimited LTE add on.
SchusterIX said:
Thought I might ask here, am I the only person not able to order this phone? After two days, and hours on the phone, whenever I place my pre-order, I get a confirmation email...and then seconds later, I get a cancellation email. You can't pre-order this over the phone or in stores...is there some special number I don't know about, to call and get this issue resolved? I've literally had an AT&T service rep tell me that they will just continue to cancel my order, and I'm out of luck.
I've thought about trying with bestbuy, but I have unlimited data, and Bestbuy (online) doesn't give an option to upgrade to the unlimited LTE add on.
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I had the same problem Oct 25, as I was ordering 2 Notes, one full price and one for my wife with 2 year renewal. I also spent an hour on the phone, ATT couldn't figure it out. I finally thouhgt I would order one at a time. First I ordered the full price Note and received a confirmation email, then I ordered my wife's with discount for the 2 year contracrt, again confirmation. This time, it worked, so both ordered and confirmed for 11/6 ship date. Now if you were ordering only one, no idea, but finally worked for me by ordering only one at a time.
nascar24usa said:
I had the same problem Oct 25, as I was ordering 2 Notes, one full price one for my wife with 2 year renewal. I also spent an hour on the phone, ATT couldn't figure it out. I finally thouhgt I would order one at a time. First I ordered the full price Note and received a confirmation email, then I ordered my wife's with discount for the 2 year contracrt, again confirmation. This time, it worked, so both ordered and confirmed for 11/6 ship date. Now if you were ordering only one, no idea, but finally worked for me by ordring only one at a time.
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Yeah, I'm only ordering one. And I'm not going to risk being charged 700 dollars, when I'm trying to upgrade at the discount price. I see a few other people have had the same problem, but there aren't any solutions posted. Unfortunately, ATT just says to wait and buy it in a store, which isn't an option for me. Long story short, it's a gift and the person buying it is half a country away. And it's bs that I'd have to wait even longer, due to their crappy system haha.
SchusterIX said:
Yeah, I'm only ordering one. And I'm not going to risk being charged 700 dollars, when I'm trying to upgrade at the discount price. I see a few other people have had the same problem, but there aren't any solutions posted. Unfortunately, ATT just says to wait and buy it in a store, which isn't an option for me. Long story short, it's a gift and the person buying it is half a country away. And it's bs that I'd have to wait even longer, due to their crappy system haha.
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Really makes no sense and I agree with you. Why did I have to split my order to get both, ATT didn't even know.
Good luck.
Having a lot of problems getting the phone as well. Tried to pre-order it online only to have it either give me an error, or give me a *$399* price instead of $299. On-the-phone reps had no clue, told me I could go to a store to preorder it. Store had no clue, said there's nothing in their system about it. "We won't sell out, just come in on the 9th and get it here." URGH. Such a giant waste of time.
Reps told me to come in as well. I asked if they thought there would be a line guy said usually not for samsung. I asked what time they opened he said 9 I said ill be here at 8.
Sent from my SAMSUNG-SGH-I747 using Xparent Blue Tapatalk 2
SchusterIX said:
I've thought about trying with bestbuy, but I have unlimited data, and Bestbuy (online) doesn't give an option to upgrade to the unlimited LTE add on.
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Stop believing dumb **** you hear on the internet. I work for BBY and there is almost nothing we can't do when compared to carrier stores. Unlimited data? Effing easy. Blows me away that people would still believe that BS
imitenotbecrazy said:
Stop believing dumb **** you hear on the internet. I work for BBY and there is almost nothing we can't do when compared to carrier stores. Unlimited data? Effing easy. Blows me away that people would still believe that BS
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ok. i going to upgrade to Note2 on line2 (my dad line) and use Note2 on my line 1. if i call ATT to cancel data on line 2, will best buy charge me penalty? or are you able to NOT add data on line 2? since i'm going to use Note2 on my line 1.
netnerd said:
ok. i going to upgrade to Note2 on line2 (my dad line) and use Note2 on my line 1. if i call ATT to cancel data on line 2, will best buy charge me penalty? or are you able to NOT add data on line 2? since i'm going to use Note2 on my line 1.
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You'd be doing whats called an alternate upgrade. Basically upgrading your dads line to the note 2 then putting his original phone back on his line and putting the equipment on your line (note 2) if his old phone did not need data before it won't add data. I do these at least once a day with no complications. It's incredibly easy and done more often than regular upgrades are. And you shouldn't have to call and cancel anything. Just have the associate doing the upgrade make sure and show you that your dads original equipment has been returned to his line.
I wish the employees at my lo Al vest buy could figure out how to do an alternate upgrade. I tried to do one last month on my wife's line and none of them could figure it out. I just took the phone to an att store after I left best buy to get it taken care of.
Sent from my SGH-I777 using xda app-developers app
Featherbeard said:
Having a lot of problems getting the phone as well. Tried to pre-order it online only to have it either give me an error, or give me a *$399* price instead of $299. On-the-phone reps had no clue, told me I could go to a store to preorder it. Store had no clue, said there's nothing in their system about it. "We won't sell out, just come in on the 9th and get it here." URGH. Such a giant waste of time.
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You might have an incompatible rate plan code. Apparently I had an old rate plan with an old code that the instant savings discount didn't recognize. I got all of this info from someone on AT&T live chat. They told me to call Premier and tell them to update the code and that they'll know what I'm talking about. 5 minutes later I was able to get the $100 discount and my preorder was in.
imitenotbecrazy said:
Stop believing dumb **** you hear on the internet. I work for BBY and there is almost nothing we can't do when compared to carrier stores. Unlimited data? Effing easy. Blows me away that people would still believe that BS
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Dumb s? Really now...look at your own GD website. It doesn't give the option to upgrade to unlimited LTE, it just gives the option to not CHANGE anything. It does not clarify if that will upgrade to the unlimited LTE add on.
Look at your own site before *****ing. No wonder no one takes Best Buy seriously lol...
As for everyone else, I got a higher tier customer service, and they can't figure it out. It's basically FUBAR'd. In more detail, they said that the order isn't even making it through. That they, for some reason, don't believe I'm me. So I'll have to take care of it through a bit more complicated way.
Good luck for anyone else trying to order from ATT. I went on their forums, and I'm not the only one dealing with this hassle lol.
SchusterIX said:
Dumb s? Really now...look at your own GD website. It doesn't give the option to upgrade to unlimited LTE, it just gives the option to not CHANGE anything. It does not clarify if that will upgrade to the unlimited LTE add on.
Look at your own site before *****ing. No wonder no one takes Best Buy seriously lol...
As for everyone else, I got a higher tier customer service, and they can't figure it out. It's basically FUBAR'd. In more detail, they said that the order isn't even making it through. That they, for some reason, don't believe I'm me. So I'll have to take care of it through a bit more complicated way.
Good luck for anyone else trying to order from ATT. I went on their forums, and I'm not the only one dealing with this hassle lol.
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You're *****ing about our website not keeping your ****?? So a system that is based off of someone else's system (ATT in this case) didn't work correctly? Get off your lazy ass and go to a store. That way you can get it done correctly without having to deal with any operator error
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2
Comon now guys, let's keep it civil on on-topic.
My preorder on att's site was cancelled and now it instantly cancels when I try to reorder.:crying:
barry99705 said:
My preorder on att's site was cancelled and now it instantly cancels when I try to reorder.:crying:
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This pre-order has just been a nightmare. I couldn't even get to ordering it as the site just gave me an error. Customer service told me to do it at a store, store told me they don't even have it in their system to pre-order it. What's the point of a pre-order that doesn't work?
Featherbeard said:
This pre-order has just been a nightmare. I couldn't even get to ordering it as the site just gave me an error. Customer service told me to do it at a store, store told me they don't even have it in their system to pre-order it. What's the point of a pre-order that doesn't work?
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Heh, just got off the phone with support. We tried two different credit cards, both are empty not used very often, and it denied both then locked the account. She said I'd have to go to a store to show two forms of id to unlock the account. Yea, their system is ****ed up.
Preordering is a major waste of time. Yet another advantage of not being a iPhone user is not having to order early just to try and get it delivered day 1.
I can see certain situations where you might want to buy online and have it delivered to someone half a country away as a gift, but on the whole there is no incentive to do it.
The phones will be in stock unless their delivery didn't arrive on time. As great a phone as the Notes are, they are still in a fairly niche market. Not many people like the idea of this massive phone. People still freak out when they see me pull my phone out. My buddies will give me even more crap with the bigger screen when I get mine in a few days.
Best Buy handles everything very quickly. If you have a standalone Best Buy Mobile location near you, go there. My experience has always been better there, but that's just my experience. Less lines, less crowded.
Sent from the White Monolith
DeRock13 said:
Preordering is a major waste of time. Yet another advantage of not being a iPhone user is not having to order early just to try and get it delivered day 1.
I can see certain situations where you might want to buy online and have it delivered to someone half a country away as a gift, but on the whole there is no incentive to do it.
The phones will be in stock unless their delivery didn't arrive on time. As great a phone as the Notes are, they are still in a fairly niche market. Not many people like the idea of this massive phone. People still freak out when they see me pull my phone out. My buddies will give me even more crap with the bigger screen when I get mine in a few days.
Best Buy handles everything very quickly. If you have a standalone Best Buy Mobile location near you, go there. My experience has always been better there, but that's just my experience. Less lines, less crowded.
Sent from the White Monolith
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That reminds me. I need to call geek squad again. They've been double charging my card for my protection plan every other month or so. I think this will be call number 9 to get them to fix it, again... :silly: Started when my OG Droid's touch screen died, and verizon wouldn't do anything to help me out, so I ditched them and went back to at&t. Got the Dell Streak because the Atrix wasn't out yet. 29 days later the Atrix dropped, so I swapped over to that. They "canceled" the protection plan and started it up on the new phone, but the Streak plan is haunting my account. It just won't go away. The geeks at BB can't do anything, I always have to call their customer support.
barry99705 said:
My preorder on att's site was cancelled and now it instantly cancels when I try to reorder.:crying:
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Same here and when I call to find out what is going on, I get read from some script because they have no idea why. I guess I'll just go on launch day and hopefully pick one up
Sent from my Galaxy Nexus using Tapatalk 2
ok so heres my question. i currently have tmobile and have found a note (tmobile version) 2 on craigslist for sale. hes selling it at an insane price! however, im concerned about getting burned. whats to say he sells the phone to me and then tells tmobile its lost or stolen? will the phone not work for me? maybe im to cautious but even at a great deal im still spending around $500. however if it were an unlocked phone from another carrier it would be ok?
ive been hearing horror stories about this so im just looking to cover my bases. its still a lot of cash.
thoughts?
I would be EXTREMELY careful buying off CL expecially at low prices. I've been hearing and reading about people getting screwed. One guy had his phone for 3 months before it got locked down. Just have to use your best judgement.
Good luck
Sent from my SGH-T889 using xda premium
awrnsmn said:
I would be EXTREMELY careful buying off CL expecially at low prices. I've been hearing and reading about people getting screwed. One guy had his phone for 3 months before it got locked down. Just have to use your best judgement.
Good luck
Sent from my SGH-T889 using xda premium
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ya im thinking i will not be doing ebay or craigslist. so it sounds like im stuck with amazon, tmobile, and overstock. any other sites?
also i think i have decided to go ahead and either buy the sony lt28h or the nexus 4. now to make my decision...
kdm212 said:
also i think i have decided to go ahead and either buy the sony lt28h or the nexus 4. now to make my decision...
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I owned the Nexus 4 and returned it for the N2. Screen was kind of washed out, battery life was not great. The glass back always worried me. Non replaceable battery as over time batteries go bad. Very fast, smooth, 4.2 is nice. No Facebook sync. Photosphere is neat but a huge battery killer. Great price from play store. But, thats if you can get one.
N2 is ... worth every penny.
kdm212 said:
ok so heres my question. i currently have tmobile and have found a note (tmobile version) 2 on craigslist for sale. hes selling it at an insane price! however, im concerned about getting burned. whats to say he sells the phone to me and then tells tmobile its lost or stolen? will the phone not work for me? maybe im to cautious but even at a great deal im still spending around $500. however if it were an unlocked phone from another carrier it would be ok?
ive been hearing horror stories about this so im just looking to cover my bases. its still a lot of cash.
thoughts?
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The easiest way to take care of this is to simply meet him at the T-Mobile store to verify the transaction. Tis what we did for our second note we found on CL. Working like a champ!
mdt73 said:
The easiest way to take care of this is to simply meet him at the T-Mobile store to verify the transaction. Tis what we did for our second note we found on CL. Working like a champ!
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i did ask him for the imei. he did send it to me and even told me that he would give me the receipt. however, i have been told that even though its clean now it doesnt stop him from making a call as soon as i walk out the door.
kdm212 said:
i did ask him for the imei. he did send it to me and even told me that he would give me the receipt. however, i have been told that even though its clean now it doesnt stop him from making a call as soon as i walk out the door.
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Get it in writing. Make a "bill of sale" with the IMEI and signatures, yours, the sellers, and possibly if you go to a T-Mobile store ask if one of the workers can sign it also and get a pic or video holding the "bill of sale"? I know it might seem kinda weird but, you can never be too careful, these phones are pretty new and pretty expensive still, that is a lot of money to risk...
Are you by any chance on TMo classic plan? I have 3 lines on my plan and the closest one eligible for an upgrade is still 11 months away. I sold my S3 and ready and willing to add some money to buy Note 2 full price, either from TMo or ebay. But i took a chance and call TMo for an early upgrade, and they give it to me for the same price as upgrade. Of course with my luck, the day after I ordered, Cyber monday deal cut the price significantly, and they wont adjust the price for me but still i got it cheaper than my S3 sold price :victory:
Red-Dog said:
Get it in writing. Make a "bill of sale" with the IMEI and signatures, yours, the sellers, and possibly if you go to a T-Mobile store ask if one of the workers can sign it also and get a pic or video holding the "bill of sale"? I know it might seem kinda weird but, you can never be too careful, these phones are pretty new and pretty expensive still, that is a lot of money to risk...
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That will do no good if he calls it in as stolen or had the value plan and quits paying on it. If he paid full price for the phone, that's the only somewhat safest way it would not get locked (unless called in as stolen)
I just don't want to see someone else get scammed. May be legit but you can never be 100% sure off CL unfortunately.
Sent from my SGH-T889 using xda premium
awrnsmn said:
That will do no good if he calls it in as stolen or had the value plan and quits paying on it. If he paid full price for the phone, that's the only somewhat safest way it would not get locked (unless called in as stolen)
I just don't want to see someone else get scammed. May be legit but you can never be 100% sure off CL unfortunately.
Sent from my SGH-T889 using xda premium
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it wil make a difference in terms of getting your money back...if he does call it in as stolen you have proof of sale so its obviously NOT stolen...and if he stops making payments you can get a refund..you would have to hand over your phone but at least you get your money back
i would just make sure that the document you create states that he phone is either completely paid for or that it states that the seller will continue to make payments until it is paid off in full
someone else posted the same question and i also gave him the same advice...as an experienced phone seller/buyer of ebay and CL i would say that the extra $50-100 that you save isnt worth the headache and paranoia that comes with the savings
if you are going to the tmobile store you could probably even ask the clerk to give you the info on how the phone was purchased and if it was paid off...maybe even ask him how long the account has been active and if the guy has a good track record (the seller will be standing there so its not like you are asking for confidential info without his knowledge)
in my opinion...the only way i would buy a phone that is cheaper than the average asking price is if the seller really did convince me that it was legit (has a legit reason for selling the phone where the price that he sells it for isnt his main focus - ie. he received it as a gift and making $500 on a quick sale is enough for him he doesnt care to squeeze the extra $50 and/or if the seller had a receipt for the phone)..if i have an uneasy feeling i would just pass.always go with your gut
kdm212 said:
ok so heres my question. i currently have tmobile and have found a note (tmobile version) 2 on craigslist for sale. hes selling it at an insane price! however, im concerned about getting burned. whats to say he sells the phone to me and then tells tmobile its lost or stolen? will the phone not work for me? maybe im to cautious but even at a great deal im still spending around $500. however if it were an unlocked phone from another carrier it would be ok?
ive been hearing horror stories about this so im just looking to cover my bases. its still a lot of cash.
thoughts?
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Click to collapse
If I were you, I would go to TMO and see what they can do for you about getting the phone directly from them. I was in the same situation as you were about a week ago....wanting the Note II so badly, but had already used my upgrade a couple of months ago for the HTC One S. I basically walked into my closest TMO store and asked the rep what they could do to get me the Note without having to pay full price.
In the end, they were able to get it for me for $200...after rebate, but I had to pay $150 migration fee (Originally $300). I then sold my HTC One S on eBay for $300. So how you look at it, I only paid $50 for the Note II!
Trust me, go into TMO and talk to them....that is one thing I like about them over the other carriers is their customer service is better, not awesome, but better than ATT & Verizon.
kdm212 said:
ok so heres my question. i currently have tmobile and have found a note (tmobile version) 2 on craigslist for sale. hes selling it at an insane price! however, im concerned about getting burned. whats to say he sells the phone to me and then tells tmobile its lost or stolen? will the phone not work for me? maybe im to cautious but even at a great deal im still spending around $500. however if it were an unlocked phone from another carrier it would be ok?
ive been hearing horror stories about this so im just looking to cover my bases. its still a lot of cash.
thoughts?
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Click to collapse
Usually if you haveto ask this question its a bad idea.
its just the cheapskate in you trying to justify the purchase
here are your options
1) buy the craigslist note 2, worry about everything under the sun (is it stolen, does it WORK, are they gonna shut it down etc.) and take a chance of getting ripped one way or the other
2) dont be a cheapskate, save another 189$ dont have to worry about anything, ANYTHING!
i appreciate ALL of the feedback! at the end of the day the phone would have costed $450 plus 3.5 hours of driving round trip and probably $30 in gas. so for a total of $480 i just think ill save the few extra bucks and buy it from the store. i really do appreciate it.
just need to decide on a phone. n4, n2, s3, or the sony lt28h.
gotta admit $450 is a hell of a deal though lol.
kdm212 said:
i appreciate ALL of the feedback! at the end of the day the phone would have costed $450 plus 3.5 hours of driving round trip and probably $30 in gas. so for a total of $480 i just think ill save the few extra bucks and buy it from the store. i really do appreciate it.
just need to decide on a phone. n4, n2, s3, or the sony lt28h.
gotta admit $450 is a hell of a deal though lol.
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NOTE 2 for sure...you're in the note 2 forum so that will be the dominant answer.
but seriously the note 2 has been the best phone i have ever owned or used...and i am a phone fanatic...once you use it for a week you can't go back to smaller ones...whenever i see other phones now they look like toys...i remember a few weeks ago (before i bought the note 2 and had my nexus) i thought my sisters S3 was huge...now when i hold that phone in my hands it looks really small and dull
i definitely wouldnt put the s3 in this class of phones (unless its the international one)...i would only go with the n4 is your MAIN focus is on development and/or this phone is too large for your liking
Let me put on record, that my Note 7 has been awesome, not a single problem, unlike other posts I've seen here and around the net, my battery life has been AMAZING! Like 3 1/2 hour convo on the phone last night and only suffered a 10% battery drain amazing, I have yet to see this phone go below 49% after a full days use (work and using it at home to watch videos and surf the net.)
UI has snagged here and there but quickly fixes itself and the battery hasn't even remotely gotten warm during charging (Charge all night at home on Samsung Fast Charger Wireless Stand and the few times I've charge at work for a few minutes, its been on the original non fast Samsung charge disc) and it hasn't gotten even warm with a chunk of Gear VR play (Decided to lay low on the VR play since the recall though lol) so needless to say, I'm loving the Note 7, its sad to see anyone else have a different experience.
With that being said, I don't want to push it, as far as I'm reading it seems there doesn't exactly have to be a warning sign for the battery to just go up in flames, and I guess if I don't have to I'm not gonna chance it happening. And when Samsung said within a week or 2 the replacements would be available I was all about holding on to it in the meantime, but it seems that the replacements aren't gonna be ready in that time frame. And I'd prefer not to burn my house down lol.
So my question is to anyone who had to exchange their Note 7 at Best Buy, I know we have to deal directly with whoever we purchased the Note 7 from and I'm sure I'm not the only one who grabbed mine at Best Buy on launch day.
Did they do an exchange and are they offering a "Loaner" phone?
According to AT&T whom I just spoke with, they stated that Best Buy SHOULD exchange my device and give a Loaner Phone like an S7 Edge or something to use in the meantime, and if they don't then I need to call AT&T on the phone and have the Best Buy employee speak directly to the AT&T rep ... sounds simple right? Well anyone who has ever dealt with BB knows they are usually hard to deal with, and I've read posts stating that some BB stores were pretending like they didn't even have a recall notice and denying the customers Note 7.
So i figured before I waste my time and come within inches of wanting to choke out a blue shirt from pure frustration, I'd see if anyone here has had success in exchanging their Note 7 for a LOANER phone, that when once the new Note 7 batch arrives we can swap back out?
Thanks for any help!
Here is their Note 7 recall webpage (which will be handy when you bring the Note 7 into their brain dead staff who'll have no clue)
http://www.bestbuy.com/site/clp/galaxy-note7-information/pcmcat748302046994.c?id=pcmcat748302046994
Exchange current Galaxy Note7 device with a new Galaxy Note7 (when product becomes available).
Exchange current Galaxy Note7 for a Galaxy S7 or Galaxy S7 edge and replacement of any Note7-specific accessories with a refund of the price difference between devices.
Return your Note7 and receive a full refund.
3 options, but no loaners.....
I have two Note 7s purchased and i'm waiting for restock before doing battle with them.
Itchiee said:
Here is their Note 7 recall webpage (which will be handy when you bring the Note 7 into their brain dead staff who'll have no clue)
http://www.bestbuy.com/site/clp/galaxy-note7-information/pcmcat748302046994.c?id=pcmcat748302046994
Exchange current Galaxy Note7 device with a new Galaxy Note7 (when product becomes available).
Exchange current Galaxy Note7 for a Galaxy S7 or Galaxy S7 edge and replacement of any Note7-specific accessories with a refund of the price difference between devices.
Return your Note7 and receive a full refund.
3 options, but no loaners.....
I have two Note 7s purchased and i'm waiting for restock before doing battle with them.
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Yeah, I read that prior to posting, But AT&T assured me they will offer me a loaner, but again anyone who's dealt with BB knows that they run rogue and do their own thing, and AT&T has always been disconnected from how BB runs. But I'm in the same boat as far as just keeping it, I love the phone and just want to get a new certified one and move on to enjoying it for what it is, I'd do a loaner and have a new phone to play with if the process was gonna be smooth, but it NEVER is with BB. lol you said it perfect ... "doing battle with them" every time I deal with them i leave the store mentally and physically drained, and yet they keep getting me back in because of the damn pre-order promotions they always have ...
Yeah same but I also like just going into some place and buy something instead of waiting around for delivery. The AT&T people may be trolling you tho..... Since BB does not say loaner it's hard to say cause they all run rogue of store policies. I would... Give the cell area a preemptive call and ask for the manager and ask him directly. Also as a primer to make sure they are aware that they are still involved in this process and not tell you deal with Samsung. I've been reading all I could about this soap opera and seen someone say that their BB did give them a loaner, again, going against the grain (and no way to confirm internet statements at times).
Our Notes are running fine, last all day long, and have no user installed battery drain or lag.
Keep us (me) posted.... I'll do the same when it comes time.
Itchiee said:
Yeah same but I also like just going into some place and buy something instead of waiting around for delivery. The AT&T people may be trolling you tho..... Since BB does not say loaner it's hard to say cause they all run rogue of store policies. I would... Give the cell area a preemptive call and ask for the manager and ask him directly. Also as a primer to make sure they are aware that they are still involved in this process and not tell you deal with Samsung. I've been reading all I could about this soap opera and seen someone say that their BB did give them a loaner, again, going against the grain (and no way to confirm internet statements at times).
Our Notes are running fine, last all day long, and have no user installed battery drain or lag.
Keep us (me) posted.... I'll do the same when it comes time.
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Agreed, I think a call ahead to BB is the first step. But even that is a 50/50 shot of BS lol.
But yeah, I am the same way, i don't like dealing with the mail if I don't have to. Packages get lost or kicked around or stolen or get held at a FedEx or UPS location over the weekend sometimes. So I just prefer to walk into a store and leave with the product in hand, and BB seems to really be the only place to do that outside dealing with the carrier stores, it just comes at a cost lol. But the same frustrations can be said for reps at the AT&T corporate stores. It's a no-win situation really.
But I've also read mixed reviews on BB about the whole recall process so far, some had no issues, some got no where, so I figured I'd ask for some advice ahead of time. Worst case scenario I'll just keep enjoying my Note 7 until the new stock comes in ... lol which isn't a bad option.
But again thanks for the help man, i appreciate it and I'll def post up how this venture plays out, maybe it'll help someone like me looking for answers.
At Best Buy there no loaner phone. The exchange to Edge or S7 is permanent and the full return might not be available anymore. What they want you to return will vary from store to store.
BestBuy is not giving a temp phone. They are either giving you a full refund, or you move to the S7 or S7 Edge or wait to get a new Note7 when that comes available.
honestly, I wonder if us in the US will wind up getting replacements, because if Samsung isolates the batteries to the Exnyos models, they most certainly wont recall the US market Snapdragon ones.
SeanK_ said:
BestBuy is not giving a temp phone. They are either giving you a full refund, or you move to the S7 or S7 Edge or wait to get a new Note7 when that comes available.
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Right, the problem is, I'm not sure I can get the transaction completely reversed through best buy then walk into an AT&T and have them give me a loaner phone, since I reversed the upgrade at best buy.
Pretty sure you'll be stuck at your temp phone.
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SeanK_ said:
Pretty sure you'll be stuck at your temp phone.
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Exactly
I purchased my Note 7 from Best Buy on Aug. 19 via an AT&T Next trade-in of my Note 5. On Sep. 4, I returned the Note 7 to Best Buy under the recall. They coordinated with AT&T and then sent me over to a nearby AT&T store to get my interim phone (S7 Edge). I now have the option of either keeping the S7E or exchanging it for the N7 when the new ones are available.
(As for that choice: the S7E and the N7 are both great, though I like the N7 slightly better. So I'm planning to exchange--unless the N7's sound/vibration-feedback-lag problem still hasn't been fixed by then, in which case I'll keep the S7E instead.)
http://forum.xda-developers.com/att-note-7/help/intermittent-ui-feedback-lag-t3449831
Best Buy is sending out emails that pretty much state their webpage... just to add to the thread and hope you guys receive too.
They mention "getting registered for a new Note7" so *sigh* i'm going to pay them a visit tomorrow and see if they even know they have this list.
Registered at lunch at my Best Buy in Whitehall PA. They are handling it similar to preorders. Has a registration process etc. You will basically get a preorder email once your registered and then it's first come first serve to those registered as they come in. They stated Staten Island, some NYC and New Jersey Best Buys got their replacement shipments today and that they are assuming we will get ours locally in a day or so.
Just passing on the info
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So, stopped by my local Best Buy and spoke to the mobile manager who stated that all I needed to do was go to that BB Note7 page and enter my email address and that's it. Once they arrive I'll be notified and I can exchange. He said possibly next week but who knows for sure.
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Dmac1984 said:
Right, the problem is, I'm not sure I can get the transaction completely reversed through best buy then walk into an AT&T and have them give me a loaner phone, since I reversed the upgrade at best buy.
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I returned my Note 7 to Best Buy, then went to an AT&T store to get an interim S7 Edge. Best Buy was on the phone with AT&T for an hour working out the details. Then it took another hour for the AT&T store manager to call headquarters to work out the remaining details. But it did happen, at least in this instance.
Went to Best Buy and told them I wanted to exchange. Took my order, gave me a pre order reservation form and also received an email confirming the order was placed like any other order. Said new shipments were imminent (I won't hold my breath) gave me back my phone and said to exchange when new phone arrives. We'll see how it goes. They did mention the Sept 30 date but the form doesn't. Believe me, I will request full refund if that date isn't met.
Not sure if this was the correct procedure BB is supposed to follow but as I said as 9/30 approaches I'll just ask for an immediate refund.
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Went in there today and pre order.
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I returned my note 7 a week ago. You think I can get a loaner now?
GripR said:
Went in there today and pre order.
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Pre-order a replacement? So if I don't swap to a loaner or don't go into a bestbuy I won't get a call for a replacement? I put my email on their website to be notified as few days ago also.
I am going to try to find a phone number or a email address for somebody with some real power at Samsung and/or Sprint. Here's why
If I turn in my Samsung note 7 and get say a S7. 1) Samsung really doesnt loose anything. A S7 cost about the same as a Note 7 and probably cost the same as the s7 to make which is way less than what they sell it for. 2) I paid off y note 4 to get my 7... so now when the S8 and/or note 8 comes out I will still owe 1 years worth of payments on what ever phone I have at that time. Why should I have to shell out when it was Samsung that screwed up. At that rate Samsung gets all of their money for the S7 and gets more money because I got the S8. Somebody needs to take this up with Samsung and the carriers. If I find some contact information I will
Why not just get a refund?
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Agreed, I'm on att next, which works for me because I always grab the newest phone. So why should I have to guve this phone back, get locked into "last year's model" (yes i know it didnt come out last year) that I purposely didn't grab when it came out, and miss the next new option, like the s8 when this is the phone i chose to give my s6 edge + up for, sure as hell not gonna grab another s6 edge + and pay it half off again after i paid off half the last one and turned it in for this phone.
I feel like i should be able to skip to the s8 when it drops if i want to, as long as i get a samsung phone in place of my note 7 they should do a temp contract to allow us to upgrade early. Honestly id rather just keep the Note 7 and upgrade to tge Note 8 next year as planned, aside from the s6 edge +, I dont really care for the S series, I'm a note guy and have been since the note 1. But because of all of this i gotta use my upgrade to get an "old" phone I passed over? Because i highly doubt ATT is gonna send my half paid off S6 Edge + back, so I'm basically phoneless.
At this pouny im thinking about just buying a cheap samsung outright to use, i dont want to lose Gear S3 capabilities whenever that drops, so I'm stuck with Samsung until the next upgrade, ill let my VR collect dust if i have to, but I'm patiently waiting for that S3, grabbing another brand phone or like OnePlus3 just isnt an option. Samsung or bust.
vilasman said:
I paid off y note 4 to get my 7... so now when the S8 and/or note 8 comes out I will still owe 1 years worth of payments on what ever phone I have at that time.
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The very reason why I paid off my Note 4 (I only had a few more payments left anyways) rather than trading it in as an upgrade is so I would be able to keep the Note 4 and use it as backup if necessary (I know it defeats the purpose of plans like ATT's Next, but I like to keep what I own and regard those plans similar as the old 2 year contracts). If I decide to return the Note 7, I will go back to my Note 4 to avoid being stuck or owing another year of payments on a phone that I don't want to begin with. Why not do the same? Get a refund on your Note 7 and go back to the 4 for a few months?
I gave my 4 to my mom. I'd rather fight with Sprint and Samsung than take something back from my mom
I'm in the same situation. My wife and I had the Moto x 2014. We got the note 7 and like a day later a cat knocked hers off the counter and shattered the screen. I thought of buying a cheap phone for her and both of us waiting it out for at least the S8 edge, but then I don't know what will happen to the deal I got for the geat s2 or the freebies from Samsung. There has Been absolutely nothing from either at&t or Samsung. I haven't gotten an email or text. Nothing. So is this phone really being recalled? Are they waiting to see if people will flock to trade it in before they offer anything? I would love to get a loaner s7 and then be able to upgrade within the next year. That to me sounds fair, given the bull**** everyone has gone through. But I don't want to be stuck with an already six month old phone. I love this phone an honestly it breaks my heart a little to part with it. The only reason I will is because of updates and possibly no warranty. I don't believe I'm at risk for fire.
That's where im at. If they can say i can upgrade to the new note or whatever next August, id do it in a heartbeat. Until then, im fine with this.
Verizon canceled what I owe on my payments for my Note 7, which made my account available for upgrade. So I upgraded and selected an S7 Edge. I assume once they receive my Note 7 back in the mail I will receive a refund on the taxes I paid for the Note 7 and another $25 credit.
ATT will reset the upgrade cycle as well.
ryant35 said:
Verizon canceled what I owe on my payments for my Note 7, which made my account available for upgrade. So I upgraded and selected an S7 Edge. I assume once they receive my Note 7 back in the mail I will receive a refund on the taxes I paid for the Note 7 and another $25 credit.
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Yeah but once you upgraded (or rather, downgraded), you lost your upgrade for when the S8 or another device comes out, that's a bit what the OP was after I'd think. Once you change to another phone on a plan, your plan will reset.
svache said:
Yeah but once you upgraded (or rather, downgraded), you lost your upgrade for when the S8 or another device comes out, that's a bit what the OP was after I'd think. Once you change to another phone on a plan, your plan will reset.
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I am month to month with an unlimited data plan, if I pay off my phone ( & sell on craiglist) I can upgrade.
Here with bell in canada you go back to where you were before you started your contract. so if you had none, you will be switched to a month to month plan meaning off contract.
ryant35 said:
I am month to month with an unlimited data plan, if I pay off my phone ( & sell on craiglist) I can upgrade.
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Ahhh ok, forget what I said lol
Guess I could do the same, but I'm not 100% on paying 600-700 for an older device :/
So i just went into the sprint store earlier this week and discovered ive had my s6 for two years now (which btw is amazing, since it runs like its brand new. Probably with the help of @tdhite's lovely work)
What that meant for me, is that my lease with Sprint is "over"... Which just means that, i have three options:
1. Pay the rest of the total, about $200, to buy the phone.
2. Keep paying the "lease"... But that does NOT count towards the $200 buyout price... This is in contrast to sprints new lease program called Flex, where if you keep paying it DOES count towards the buyout price.
3. Return the phone and get a new phone. And since I've had this phone for two years, I'm being offered a "loyalty credit" which means they take like 33% off the lease price of a galaxy s8, s8+, or note 8. Im not sure how this will change once the s9 is released.
I knew these terms when i got the phone, but since two years have passed, i just forgot.
I say all this because i figure most owners of the Sprint Galaxy s6 are in the same boat, since the Flex program wasn't available for the s6. And i wanted to warn anyone who may have forgotten the terms, like i did.
Also, i was curious about people who do know about this, and what your plans are to reconcile your lack of ownership if your device
Nye-uhls said:
So i just went into the sprint store earlier this week and discovered ive had my s6 for two years now (which btw is amazing, since it runs like its brand new. Probably with the help of @tdhite's lovely work)
What that meant for me, is that my lease with Sprint is "over"... Which just means that, i have three options:
1. Pay the rest of the total, about $200, to buy the phone.
2. Keep paying the "lease"... But that does NOT count towards the $200 buyout price... This is in contrast to sprints new lease program called Flex, where if you keep paying it DOES count towards the buyout price.
3. Return the phone and get a new phone. And since I've had this phone for two years, I'm being offered a "loyalty credit" which means they take like 33% off the lease price of a galaxy s8, s8+, or note 8. Im not sure how this will change once the s9 is released.
I knew these terms when i got the phone, but since two years have passed, i just forgot.
I say all this because i figure most owners of the Sprint Galaxy s6 are in the same boat, since the Flex program wasn't available for the s6. And i wanted to warn anyone who may have forgotten the terms, like i did.
Also, i was curious about people who do know about this, and what your plans are to reconcile your lack of ownership if your device
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I ran into the same issue until I realized another option. My lease was up but still love my s6. Wife wanted to upgrade so I elected to get the upgrade to the s8 for her and keep my phone. I was then allowed to buy my s6 for $57 instead of the $200. I did a similar thing with the S5, contract said 200 but if I upgraded and wished to keep my old phone I could buy the s5 for $20 instead of $200.
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kbless60 said:
I ran into the same issue until I realized another option. My lease was up but still love my s6. Wife wanted to upgrade so I elected to get the upgrade to the s8 for her and keep my phone. I was then allowed to buy my s6 for $57 instead of the $200. I did a similar thing with the S5, contract said 200 but if I upgraded and wished to keep my old phone I could buy the s5 for $20 instead of $200.
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Exactly, my biggest problem with all this is I still like my s6 and feature-wise, i prefer it over the s8. Although the battery life of the s8 would be nice...
But at the same time, i don't think I'm that attached to it to want to spend another $200, I'll want to upgrade soon... I'm just not ready yet.
That's very interesting that if you upgrade the purchase price of the s6 goes down! Thank you for that. I'll definitely do that then, and probably see if i can sell it for something, since everyone else on my plan has already recently upgraded and i don't need two phones lol.