Develop Bugs

Desire suddenly turned off?

I've had mine for three days on Voda, UK. Everything has been fine - great, actually - except that this afternoon when I took the phone out of my pocket, it was completely off. I tried hitting the power button, but nothing - no matter how long I held it. I could only get it on again by removing the battery and reinserting it.
I am desperately hoping it is just a one-off, but am obviously worried in case it happens again and I am thus unreachable. Any ideas?
Thanks, in advance.

If it does happen again it might be worth you considering a factory reset to see if any installed software is causing the shutdown.
If it doesnt happen again - problem solved.
There is only one thing you can do really..... wait and see

zippyioa said:
If it does happen again it might be worth you considering a factory reset to see if any installed software is causing the shutdown.
If it doesnt happen again - problem solved.
There is only one thing you can do really..... wait and see
Click to expand...
Click to collapse
I still have a few days of 'instant return' warranty left and - as is usual with these things - I expect it to go wrong when my 'no questions asked return' period is up, so I have to wait for ages to get a refurbished replacement.
Hopefully it isn't a hardware issue...

bigbamboo5 said:
I still have a few days of 'instant return' warranty left and - as is usual with these things - I expect it to go wrong when my 'no questions asked return' period is up, so I have to wait for ages to get a refurbished replacement.
Hopefully it isn't a hardware issue...
Click to expand...
Click to collapse
Instant return??? Im sorry,but what does that mean...
Im from Sweden and ive never heard of that here... Is it something u have to pay for or is it like "open buy"??
Just courious....

I had a similar problem today; out of nowhere, the phone just decided it wasn't going to wake up from sleep no matter what. The only way to get it back was to take out the battery, but it made the phone pretty much unusable. The problem turned out to be my SD Card. Took it out and the phone worked again, but the the SD card is toast.

Official HTC EVO Random Reboot Thread

From searching, it looks like tons of people are having random reboot issues with the HTC EVO. Let's make one thread to put everything so maybe we can figure this out.
Side note, it looks like the HTC desire has the same issue:
http://forum.xda-developers.com/showthread.php?t=676402&highlight=rebooting
So post what you've tried that hasn't worked.
If you think you have a solution, share

One thing I've noticed is it seems heat related.
I've installed temperatures monitors and it seems around 32 degrees Celcius is around when it reboots. It will reboot loop usually. This can be cured by pulling the battery and waiting for it to cool down, or just put it in the freezer for 4-5 minutes.
I've tried underclocking it with the screen dimmed way down, and running it without the back cover and it still overheats.
For me, the problem came out of nowhere. I had the device for over a month with heavy usage and no problems. My current GUESS is it must be a physical problem. Not enough thermal grease or something...
It looks like the HTC Desire users may be getting replacement motherboards to fix their issue.
Does the HTC EVO and Desire share parts?
From other threads it looks like:
Root or Stock - Doesn't matter
Radio version - Doesn't matter
Rom version - Doesn't matter
GPS Fix - Doesn't matter
GPS turned off - Doesn't matter
3G data, 4G data turned off - Doesn't matter
Hard Reset - Doesn't matter

Found this on the HTC Desire reboot thread:
Latest test list for HTC Desire RR (Random Reboot) problems:
-All phones with s/n HT03 to HT07 can get this problem (Minor problem from SH09 so far)
-Starts around 1.5 to 3 months after use
-Reboots get worse over time
-Firmware and android version doesn’t matter which you have
-Force apps2sd doesn’t matter if you use it or not
-PVT1 or PVT3 or whatever doesn’t matter
-Screen type, doesn't matter if you have AMOLED or SLCD
-There seems to be an antenna/radio/simcard issue also
-Overheating causes reboots too
-Reboot is not always temp related
-SD card size doesn’t seem to matter
-Having apps on SD or not doesn’t matter
-Size of files on SD doesn’t matter
-Rooted or not doesn’t matter
-Motherboard changed after repair doesn't always fix it
-Sim locked or not doesn't matter
-Provider doesn't matter(vodafone, kpn/hi, T-mobile etc all got it)
-Most likely hardware issue, sense flashing won’t fix it, yet changing motherboard will
-Restarting doesn't fix it
-Factory resetting doesn't fix it
-Changing/buying new battery Doesn’t fix it
-Using app killers or shutting down some services yourself doesn't help
-Leaving all settings on default doesn't fix it
-Plugged into car charger in the past doesn’t matter
-Hboot version probably doesn't matter (still not fully tested)
-Having a phone cover or not doesn’t matter
Click to expand...
Click to collapse

wifes phone has been doing it very bad...one that has never been rooted...
was going to root it and try new rom but seems to be a hardware issue.
any other comments on this subject?

My stock rooted Rom just rebooted for the first time today. I really don't rememebr what I was doing st the time....but this has never happened before. I assume there's no event log to check.
Sent from my PC36100 using XDA App

I had been facing this with increasing frequency. I got the phone on launch day, and the problem started over the last month, getting worse all the time. I agree with the OP that there does not seem to be any obvious cause -- sometimes it is heat related, sometimes not. Any time I push the phone (run psx4droid, or navigation + anything else), and sometimes even with lighter usage, like on a phone call. Unrooting did nothing to stop the problem.
After extensive searching, I found three possible causes: bad battery (I tried a new one and the problem continued, but this seems a good starting place), bad memory blocks, or bad processor.
I was unable to find any solution to this problem. I took my phone to Sprint today, and they told me that their tests didn't show a problem. Then I made it happen in front of them (launch navigation to anywhere, then a couple more apps, then boom, reboot) a couple times (really, after the first time, letting it turn back on pretty much caused it to happen again).
After that, they agreed to replace it. I do have the TEP, but they assumed that the problem was hardware related so I don't know if you have to have it for them to replace it.
Strangely, they gave me a white one as a replacement.
I haven't had any problems with the new (well, re-manufactured) one, and I hope it stays that way, but I guess only time will tell.

I'm currently experiencing the problem as well, funny thing is every time it happens, the phone is NOT in use, simply sitting on table or desktop in standby. This happens about once every two days.
Currently running rooted evio2 1.3.1

Wow, I was about to start this thread, when I saw this. I guess I was like 10 minutes late. Either way, i believe something messed with the hardware. My little bro cracked my screen badly, so I am getting a new evo anyway, but will I be able to get one free bcuz of this? This is really a terrible problem. Somebody needs to de-assemble their precious evo and see if there is an obvious problem. thanks a bunch. Subscribing.

same here.
happens mostly when on the charger and i am using it at the same time. so heat related seems likely.

can anyone get a logcat of it happening?

I called sprint support and they said it's defective to return it.
Taking it in for replacement today.

Sprint replaced mine for $35 [a refurb]. That's the end of that.
But now, I can only use the speaker to hear my callers. Gotta go back and get another!

My guess is the new update could be putting a lot of strain on the battery but who knows? I haven't experienced it but maybe its because I'm using the extended mah 3500 seido battery.
Sent from my PC36100 using Tapatalk

thlinx said:
My guess is the new update could be putting a lot of strain on the battery but who knows? I haven't experienced it but maybe its because I'm using the extended mah 3500 seido battery.
Sent from my PC36100 using Tapatalk
Click to expand...
Click to collapse
No, I've got the 3500mAh Seido battery too.
I don't think it's strain since mine has gotten worse. AKA the amount of usage it take to make the phone reboot has gone from hours of use to minutes.

.jond said:
No, I've got the 3500mAh Seido battery too.
I don't think it's strain since mine has gotten worse. AKA the amount of usage it take to make the phone reboot has gone from hours of use to minutes.
Click to expand...
Click to collapse
Actually I just had a reboot lol.
Sent from my PC36100 using Tapatalk

Same thing here. I posted my issue in the rom threads i used, and everyone ignored the issue, lol.
For me, I noticed it about a week after using roms with the new software update (3.29). It happened with navigation, launching multiple apps, running quadrant, etc.
So yesterday I installed DC 3.5 from scratch, turned nav on and let it sit for a couple of hours. NO reboots. Before, after 10 mins of the screen and nav being on, I'd get a reboot. Has anyone else tried this (or willingly to try it)? I switched back to my nand backup, ran quadrant -> bam, reboot.

I bought my EVO on launch day (HW Version 002), and have not had any problems until around Oct 13.
I took the phone on a trip to Orlando, and as soon as I got off the plane and turned on the phone, the problems started happening. It has been happening ever since, even since I returned home.
I bought my phone at Best Buy, and have had their Geek Squad send it back to try to fix it. I also added the complaints about screen separation to the workorder so that they would be more likely to replace the device. Hopefully, this fixes the issue.
I also think it is heat related, but I don't know why it is just now becoming an issue. Just to make sure the folks at BB could see the issue happening, I put the phone in front of my car's heater for a few minutes, then started up Google Earth, and was able to make the phone start boot looping while I walked into the store.
I tried hard reset, soft reset, update prl, underclocking, GPS Reset, new battery, new SD Card, and none of those things worked. I wonder if the removal of the 30 fps limit in the last update caused some type of heat damage?

I just had a reboot last night while trying to look at a picture I'd just taken in the Camera app on CM6.0.0. Only the 2nd or 3rd time it's happened. Still annoying though. Hope it doesn't get worse.

.jond said:
I called sprint support and they said it's defective to return it.
Taking it in for replacement today.
Click to expand...
Click to collapse
How much they charged you?
Sent from my PC36100 using XDA App

MedSchool26 said:
Same thing here. I posted my issue in the rom threads i used, and everyone ignored the issue, lol.
For me, I noticed it about a week after using roms with the new software update (3.29). It happened with navigation, launching multiple apps, running quadrant, etc.
So yesterday I installed DC 3.5 from scratch, turned nav on and let it sit for a couple of hours. NO reboots. Before, after 10 mins of the screen and nav being on, I'd get a reboot. Has anyone else tried this (or willingly to try it)? I switched back to my nand backup, ran quadrant -> bam, reboot.
Click to expand...
Click to collapse
I reset mine back to stock. Unrooted it and everything.
Didn't fix the issue for me.
Now I did try erasing all the stuff that's erasable inside recovery and it seemed to go a few days without a reboot. Not sure if that was a fluke or not.

[Q] Random rebooting, kernel panic - got my one x

Hello Guys,
so i got my new one x yesterday and im not very happy with it.
1. It does some random reboots, just lying around and reboots sometimes.
2. Phone "hangs up" with black screen and blinking buttons. As far as i know this is a "kernel panic"
This happened about 5 times now, last time as im writing this.
3. Battery drain is huge, seems like a result of the above problems. Android OS has about 90% battery usage and it dropped to 82% after 54mins without charging and just lying around.
On the both screens you can hopefully notice it, 26mins and it lost 10% battery.
After this kernel panic the battery drain changed and the Android OS stopped to drain so much battery.
This is the "out of the box" state of my phone. I changed nothing beside from charging the battery and installed some apps (normal stuff, angry birds and such).
Does someone have a idea about this? I hope or assume these a software related problems. But im not sure with the kernel panic thing can this be due to hardware issues? Should i ask for a replace?

You said you installed a few apps and games. Try going back to factory settings first, wait a while and see if the pattern repeats, if the phone behaves normally, then it must be something you installed, not all apps are optimised for ICS.
Good luck!

Dreist said:
Hello Guys,
so i got my new one x yesterday and im not very happy with it.
1. It does some random reboots, just lying around and reboots sometimes.
2. Phone "hangs up" with black screen and blinking buttons. As far as i know this is a "kernel panic"
This happened about 5 times now, last time as im writing this.
3. Battery drain is huge, seems like a result of the above problems. Android OS has about 90% battery usage and it dropped to 82% after 54mins without charging and just lying around.
This is the "out of the box" state of my phone. I changed nothing beside from charging the battery and installed some apps (normal stuff, angry birds and such).
Does someone have a idea about this? I hope or assume these a software related problems. But im not sure with the kernel panic thing can this be due to hardware issues? Should i ask for a replace?
Click to expand...
Click to collapse
check your kernel version pls

Ok thanks for your first impressions and help. Im trying the factory reset now.
I have done a screenshot of the kernel version.

First of all, and probably most important is to leave your phone charging for 6-8 hours without turning it on.
Then its spend the battery time where you do whatever it takes to.empty the battery completely until the phone is ready to shut down. Shut it down. Repeat charge process from above with device off. Turn it on and then you can be ready to test it for real. As far as reboots, you really should let the system settle down a bit. Give it a day or 2 without some extra heavy usage and I'm sure it will be just fine.
Sent from my HTC Desire HD using XDA Premium HD app

i hope this isnt a joke

joke or not, normal stuff apps can cause problems. the whole Android OS battery usage is because of apps you installed. it's a brand new phone and i wouldn't be too worried about it. i switched from Samsung to HTC because Samsung releases broken source code and doesn't seem like they really know how to do anything but stick hardware together. if i'm not happy with HTC, then maybe Motorola is making the next Nexus phone and i'll give that a try.

Please do keep us updated on how's everything working out ? Did the factory reset solved the issue? Hope this ain't an April fool joke ! Anyways hope everything goes well for you mate. Kept my fingers crossed on mine one x

So ok, i tried the factory reset twice. Seems Not to work atm. Im going to try it again. I hope Arhd and s-off is working soon
Im curios, maybe there are more ppl with this Problem after monday / tomorrow.
Ill keep you up2date.
Sent from my HTC One X using XDA

Return it.
There's no way a factory-reset device should be behaving that way. My guess would be hardware problems.

First wave of a new phone is always more risky, you can get a faulty device

catachresistant said:
Return it.
There's no way a factory-reset device should be behaving that way. My guess would be hardware problems.
Click to expand...
Click to collapse
Agreed, it sounds screwed to me.
I can't speak for the rest of the world - but I don't really know why people panic. If the phone ends up being unstable it's going back and they'll be refunding my contract - it's really that simple.

There was a similar problem on the original Desires. Linked to overheating especially with GPS.

djolebih said:
First of all, and probably most important is to leave your phone charging for 6-8 hours without turning it on.
Then its spend the battery time where you do whatever it takes to.empty the battery completely until the phone is ready to shut down. Shut it down. Repeat charge process from above with device off. Turn it on and then you can be ready to test it for real. As far as reboots, you really should let the system settle down a bit. Give it a day or 2 without some extra heavy usage and I'm sure it will be just fine.
Sent from my HTC Desire HD using XDA Premium HD app
Click to expand...
Click to collapse
I'm not going to say your wrong but could you post some evidence? Ok the first part is per the user manual so I will agree with that one. However there should be no need to empty and re-charge the battery should there? According to this site: http://batteryuniversity.com/learn/article/how_to_charge_when_to_charge_table Deep discharge wears the battery down. It also says no priming is needed.
Then the second point letting the system settle down? what? let what "settle down"? I don't even understand this statement. If you explain what you mean and again if you can provide some evidence that would be great. Thanks.

same problem
I experience the exact same problem. Random reboots and crashes.
What did you end up doing?

same problem too
Me too.
Get the phone for 2 days, and randoms reboots.
Get the same kernel that Dreist.
Try yesterday a factory reset, but no change.

I have the same problem. Constant reboots out of the blue. I'm back on my nexus which is super reliable. Probably gonna return it.

Got 3 reboots in a row yesterday but it was after flashing bricked kernel and battery under 23%, plugged the AC cable and no more reboots,perhaps the battery level is false with bricked kernel...

Just swapped mine out for a new one but now the new one has a yellowish screen. (sigh)

Faulty battery that wasn't faulty for 8 months?

Okay I recently wrote a thread about the random restrarts on my g3 that happened 10 times a day, but the things have gone too far. As i was having random restarts when I monstly use the camera but not only for about 5 days and some of those restarts were also shutdowns now the problem is more serious. Today i was intending to take a picture of something and as usual the phone restarted but STUCK on the startup boot "picture" that says that lifes good and then goes black screen and startup picture and black screen and so on. I wasn't able to use the phone. I pulled out the battery and tried again but it didn't worked. So as I went home i plugged the phone ot the charger and when i powered it on it started normally and tried to take pictures and there weren't any problems. So I think that this is the battery that is making this **** to happen. I highly doubt that this is software problem but from my quick examination i think that the problem is from the battery . What do You think. Tommorow i will go to my carrier and "ll try to explain them about this. But they are usually jerks who don't know anything about phones. They only know how to get your money.Anyways. Yes.

discoverymen1999 said:
Okay I recently wrote a thread about the random restrarts on my g3 that happened 10 times a day, but the things have gone too far. As i was having random restarts when I monstly use the camera but not only for about 5 days and some of those restarts were also shutdowns now the problem is more serious. Today i was intending to take a picture of something and as usual the phone restarted but STUCK on the startup boot "picture" that says that lifes good and then goes black screen and startup picture and black screen and so on. I wasn't able to use the phone. I pulled out the battery and tried again but it didn't worked. So as I went home i plugged the phone ot the charger and when i powered it on it started normally and tried to take pictures and there weren't any problems. So I think that this is the battery that is making this **** to happen. I highly doubt that this is software problem but from my quick examination i think that the problem is from the battery . What do You think. Tommorow i will go to my carrier and "ll try to explain them about this. But they are usually jerks who don't know anything about phones. They only know how to get your money.Anyways. Yes.
Click to expand...
Click to collapse
here is a gif showing what exactly is happening

discoverymen1999 said:
here is a gif showing what exactly is happening
Click to expand...
Click to collapse
Are you rooted? Did you flash anything? Did you edit any system files? Looks exactly like when I bricked my phone. There is a fix. Check out this thread and the links in it. http://forum.xda-developers.com/lg-g3/help/lg-g3-unbricking-steps-clarification-t3119844
Also can you access download mode or recovery. You might want to try them first.

No I havent rooted it or made any system modifications. This problem occurs only when my phone isnt charging. When iits charging even at 100% there isnt any problem

I've gone to my stupid carriers office and explained everything but they do not want to give me a new battery unless they bring the phone to the other end of the country for repair. This is extremely stupid. Now I can't use my phone because its totally "bricked". I xan only use it with my original dc charger if i unplug it the phone shuts off. Yesterday Ive decided to make a factory reset, but i wanted to copy my internal storage to my pc, but the phone won't turn on when its plugged to the pc. I don't know what the **** is happening with this 500 piece of pancake.

well i have finally decided to do a factory reset but after the anticipation and thinking it is a software problem it isn't apparently. Maybe i will just send it to repair and hope that i wait less than 20 days for it to come back. And i hope that they don't figure out the problem and send a new phone but i think it is the battery that is the problem. Anyways the modern technologys are the most incredible thing and the most getting you pissed of one. You pay 500 dollars+ and expect something good and there you go .

So did you do factory reset or not?
Btw, getting phone to repair center is a good decision, they'll see what's wrong.
I have been happy with my G3, only "minor" thing I don't like is the horrible backspeaker (coming from HTC One m7)

Help with Tab Pro 8.4

Lately my tablet has been turning off and then going into a loop when it restarts. The only thing that seems to get it out of the loop is when I plug in a charger. I am stock all the way. Any help will be approciated.

You could try wiping cache while in Stock recovery, or doing a factory reset and see if that helps, otherwise you might have to trace down to see if a specific app causes this problem
Sent from my Nexus 6P using Tapatalk

Well factory reset did not help ....

Neither did wiping the cache ....

uhmump95 said:
Lately my tablet has been turning off and then going into a loop when it restarts. The only thing that seems to get it out of the loop is when I plug in a charger. I am stock all the way. Any help will be approciated.
Click to expand...
Click to collapse
@uhmump95. I was having similar problems about 6 months ago. I was only able to solve the problem by re-flashing the latest OS. If you are not familiar with this process go here for a good tutorial on how to do it. You can also go here to get the latest stock OS for our 8.4 tablets.
I have since moved on to custom ROMS but the above got me out of the same issue you are experiencing. Good luck with getting it fixed quickly.

I have found a cause.
Mine started getting random reboots the same a few months ago, perhaps one month before the warranty ran out. It stopped after a full reset and I assumed it had been a software issue and I let the warranty period expire :silly:
It has happened again a few times, but I have found why: It only happens when the battery is very low. Somehow the battery sensor is not well calibrated, so it never charges over 90% and instead of shutting down when it gets low it keeps working till it malfunctions.
I don't know how to repair it, though. I haven't rooted it yet and I'd rather not remove the screen to get to the battery for now. Should the problem start being too cumbersome I'll try any of both solutions.
Does anyone know of a less drastic procedure? Thanks.