My op3 camera suddenly failed to focus. It was running good for 3 months before. It has no drop or any physical damage. The phone is in very good condition. I tried to reset the ROM, use other camera apps, but the same.
Now file a RMA ticket, but no one pick it up.
How many of you encountered the same camera issue, when it was and how to u fix the problem
Sent from my ONEPLUS A3003 using XDA-Developers mobile app
Same problem for me, I just submitted a ticket on Oneplus support :/
I'm having the same problem, really annoying. But however sometimes it works, not perfect though (flickering and kind of refocussing all the time).
I've found a YouTube-Video showing how to fix this issue:
https://www.youtube.com/watch?v=kCBMKWImCzA
Check his channel to find before & after fix videos.
I'm going to try it tomorrow when my needed tools arrive. Gonna post my results here.
FuNcY said:
I'm having the same problem, really annoying. But however sometimes it works, not perfect though (flickering and kind of refocussing all the time).
I've found a YouTube-Video showing how to fix this issue:
https://www.youtube.com/watch?v=kCBMKWImCzA
Check his channel to find before & after fix videos.
I'm going to try it tomorrow when my needed tools arrive. Gonna post my results here.
Click to expand...
Click to collapse
So it's me back again, have just tested this method seen in the video.
And against my expectations it actually worked!
It's pretty simple and can save you a few op3-less weeks due to sending it back.
But you should / must have those tools like that screwdriver.
+1
The camera focus on my 1+3 was steadily getting worse. So bad that I could not take any images at all without them being blurred.
RMA for a repair from 1+ website, Tuesday, picked up Wednesday, with them on Thursday. Going through the checks ATM. Nice fast turn around. Hoping it gets repaired next week and I get it back Friday. Doubt it though,as some of the time scales I have been reading online state 3-4 weeks.
ptoner said:
The camera focus on my 1+3 was steadily getting worse. So bad that I could not take any images at all without them being blurred.
RMA for a repair from 1+ website, Tuesday, picked up Wednesday, with them on Thursday. Going through the checks ATM. Nice fast turn around. Hoping it gets repaired next week and I get it back Friday. Doubt it though,as some of the time scales I have been reading online state 3-4 weeks.
Click to expand...
Click to collapse
Same here, How much you paid for RMA.
FuNcY said:
So it's me back again, have just tested this method seen in the video.
And against my expectations it actually worked!
It's pretty simple and can save you a few op3-less weeks due to sending it back.
But you should / must have those tools like that screwdriver.
Click to expand...
Click to collapse
Can you check if OIS is functional after that "operation"?
Aroun_ said:
Same here, How much you paid for RMA.
Click to expand...
Click to collapse
In warranty is free, use the ticket facility on the oneplus website. There is a RMA request section.
Sent from my ONEPLUS A3003 using Tapatalk
---------- Post added at 07:20 PM ---------- Previous post was at 07:18 PM ----------
Jongla said:
Can you check if OIS is functional after that "operation"?
Click to expand...
Click to collapse
But why not send it back. You have just voided the warranty and can no longer send back to base under warranty for a repair. So saving a week or two is actually a bad thing to do if you get another issue.
Sent from my ONEPLUS A3003 using Tapatalk
FuNcY said:
I'm having the same problem, really annoying. But however sometimes it works, not perfect though (flickering and kind of refocussing all the time).
I've found a YouTube-Video showing how to fix this issue:
https://www.youtube.com/watch?v=kCBMKWImCzA
Check his channel to find before & after fix videos.
I'm going to try it tomorrow when my needed tools arrive. Gonna post my results here.
Click to expand...
Click to collapse
Did you face somewhat like this issue
https://drive.google.com/file/d/0BzpfzjJCZOYsRlRKclJDRnZhWWM/view?usp=drivesdk
How did you go about fixing it?
Did you try the youtube fix
Did it work?
Well, I fixed mine
bhavstech said:
Did you face somewhat like this issue
https://drive.google.com/file/d/0BzpfzjJCZOYsRlRKclJDRnZhWWM/view?usp=drivesdk
How did you go about fixing it?
Did you try the youtube fix
Did it work?
Click to expand...
Click to collapse
Sup,
Thanks for the video - I'm having absolutely the same issue (screen tearing, glitching (like in your video)), but for the most annoying part - time to time unable to focus. It feels like you need to hit a phone with a finger so "stuck" camera could start focusing on something.
So from my understanding - OnePlus 3 smartphone has a camera module with hardware stabilization (not software)? If so, it got broken and is not working (as you mentioned - steadily getting worser and worser). I believe there 2 possible fixes:
1. Get a camera module replacement from ebay or any other online shop and fix it yourself:
Proper solution to fix a broken part.
Smartphone will work as it used to be
It costs money and forces you to wait for camera module to arrive.
2. Apply a fix demonstrated in this video: https://www.youtube.com/watch?v=kCBMKWImCzA
Looks like hardware stabilization wouldn't work anymore (really).
It faster, dirtier and cheaper solution rather than changing camera module.
It's free
So what happens under the hood all I see is that you apply a piece of iron metal (do not be confused, not a piece of paper) near the camera module (the type of metal which is being pulled by magnet). Camera inside the camera module will be pullet by metal (magnetic power) and it will be steady + somehow focus starts to work.
Also, for your reference, I just took a picture after applying this fix to my smartphone - can you see where I got that piece of metal from? Yeah - from the freaking pen spring by cutting part of it using pliers!
erikasnoske said:
Sup,
Thanks for the video - I'm having absolutely the same issue (screen tearing, glitching (like in your video)), but for the most annoying part - time to time unable to focus. It feels like you need to hit a phone with a finger so "stuck" camera could start focusing on something.
So from my understanding - OnePlus 3 smartphone has a camera module with hardware stabilization (not software)? If so, it got broken and is not working (as you mentioned - steadily getting worser and worser). I believe there 2 possible fixes:
1. Get a camera module replacement from ebay or any other online shop and fix it yourself:
Proper solution to fix a broken part.
Smartphone will work as it used to be
It costs money and forces you to wait for camera module to arrive.
2. Apply a fix demonstrated in this video: https://www.youtube.com/watch?v=kCBMKWImCzA
Looks like hardware stabilization wouldn't work anymore (really).
It faster, dirtier and cheaper solution rather than changing camera module.
It's free
So what happens under the hood all I see is that you apply a piece of iron metal (do not be confused, not a piece of paper) near the camera module (the type of metal which is being pulled by magnet). Camera inside the camera module will be pullet by metal (magnetic power) and it will be steady + somehow focus starts to work.
Also, for your reference, I just took a picture after applying this fix to my smartphone - can you see where I got that piece of metal from? Yeah - from the freaking pen spring by cutting part of it using pliers!
Click to expand...
Click to collapse
i got it fixed from service center they replaced the camera module in half an hr
bhavstech said:
i got it fixed from service center they replaced the camera module in half an hr
Click to expand...
Click to collapse
I've ordered camera module from ebay and replaced by myself. I confirm it's hardware related. And that camera module doesn't cost much by the way! Optical stabilisation is back!
Tried placing two staples in that gap and taped them in. Camera focuses correctly now, but it has a shake causing blur. Buying a new camera and toolkit off amazon for $13, will report back when installed.
My camera is now taking blurry photos. Will have to order a new camera module once back from holiday. Not happy that most of my photos on holiday are blurred.
Sent from my ONEPLUS A3003 using Tapatalk
erikasnoske said:
I've ordered camera module from ebay and replaced by myself. I confirm it's hardware related. And that camera module doesn't cost much by the way! Optical stabilisation is back!
Click to expand...
Click to collapse
Could you give link to the ebay which module worked for you? and what procedure did you use it to replace?
Now replaced my rear camera and seems to have fixed the blurred photos. Will have to test it for a few days. Straight forward to replace the camera.
Sent from my ONEPLUS A3003 using Tapatalk
spetrie said:
Now replaced my rear camera and seems to have fixed the blurred photos. Will have to test it for a few days. Straight forward to replace the camera.
Click to expand...
Click to collapse
Can you share a link to the camera replacement that you bought?
willbur73 said:
Can you share a link to the camera replacement that you bought?
Click to expand...
Click to collapse
Ifixit website. Has the video instructions and links to rear camera and the tools you need. All in around £14 with tools and postage. I opted for 10 - 20 day postage option and received it after 6 days. About 30 minutes to replace rear camera.
Sent from my ONEPLUS A3003 using Tapatalk
OnePlus rear camera fix
spetrie said:
Ifixit website. Has the video instructions and links to rear camera and the tools you need. All in around £14 with tools and postage. I opted for 10 - 20 day postage option and received it after 6 days. About 30 minutes to replace rear camera.
Sent from my ONEPLUS A3003 using Tapatalk
Click to expand...
Click to collapse
I replaced the camera after waiting 20 days to receive it from China. All went well with removal and installation, but alas still no focus when I booted the phone up. I read on this thread a comment from Erika snorkeling from June 18th (I believe) about taking the coil off the spring from a pen. I installed it, taped in place........and VOILA!!! It worked like a charm. Close up focus and pictures taken outdoors were perfect - even when blown up the detail was back. Just thought I'd comment on such a fantastic, but simple, fix. Kudos.:good:
Related
Hi all,
I have had my H815 (Taiwanese version) for over a month now with no issues. Starting last night whenever I take a photo with the rear camera a green spot appears in the viewfinder. This green spot is also captured in the photo as per this sample
http://imgur.com/QGE1X0C
When I pan the camera the green spot disappears, but as soon as I hold it still, it appears again. No issues with the front camera. Any ideas what might be causing this? I updated to V10b last night, but I am not sure if it is related since I haven't seen any other reports of camera issues.
Hardware fault? Would appreciate your input.
Thanks,
Ray
Did you remove the protective film that was on the lens?
Sent from my LG-H811 using Tapatalk
Some cases have been proven to interfere with either the laser or the flash.
No not a protective film, has been working without issues for the past month .
Not the case either as it has been the same case and I tested taking off the case and cover too.
Have you tried covering up the ir sensor to see if that makes a difference?
Rapazzo said:
Have you tried covering up the ir sensor to see if that makes a difference?
Click to expand...
Click to collapse
The spot is in the shape of the autofocus laser window. It's probably something to do with that.
i have noticed the same thing but have noticed that there has been a recent update to the software. dont know if that is causing the problem
siraltus said:
The spot is in the shape of the autofocus laser window. It's probably something to do with that.
Click to expand...
Click to collapse
I've been experiencing the same thing just this past week now. It seems to come and go depending on how the lighting is. I thought it had something to do with the laser autofocus because it seems to be in the same area of the screen. It's kind of annoying trying to take photos with its awesome camera and have them ruined by this strange green dot. Hopefully it can be fixed. You're the only other person I know of that has had the same issue as me so far.
I have received my G4 one week ago (Switzerland) and I have this green spot that appears sometimes since today but I have not played a lot with the camera this week.
I have not the spot at the same place. Mine is near the flash.
w w w.dropbox.com/s/hg1ie6rm0kmviwc/20150719_145148_HDR.jpg
Sorry for the link but I'm not authorized to share a link..
Envoyé de mon LG-H815 en utilisant Tapatalk
I saw the green spot for the first time yesterday. Mine was very faint, and it didn't show up in the photo, only in the preview screen.
It's a ghost.
- Do other camera apps show the same green spot?
- Is it only in certain modes, like Manual, vs Auto?
- Does it appear in videos?
- Someone asked about the laser. You could try covering the laser's window, to see if anything changes.
RedOCtobyr said:
- Do other camera apps show the same green spot?
- Is it only in certain modes, like Manual, vs Auto?
- Does it appear in videos?
- Someone asked about the laser. You could try covering the laser's window, to see if anything changes.
Click to expand...
Click to collapse
- I have the same green spot with other camera apps
- I'm able to reproduce in all modes
- Same spot in videos
- I have removed the battery cover and I have covered the laser but no change.
The spot seems to appear depending the luminosity.
Envoyé de mon LG-H815 en utilisant Tapatalk
So after chatting with LG support they told me to do a hard reset. After I did that the camera still had the same green spot. Definitely a hardware issue. Took it back into Sprint and they gave me a replacement phone. The guy there told me that it's a manufacturer defect on the first batch of phones that is becoming more common. Got a new G4 today. Camera looks fine now. We'll see how it holds up.
now imagine you had unlocked the bootloader and removed the warranty ....
green dot
its really annoying this issue. i have contacted lg and they have send my phone away to repair the camera. i thought it was a software issue tho, because it happened just after and update. but lets hope this replacement camera fixes it. i have not seen this issue reported anywhere else than here.
stuarty211 said:
its really annoying this issue. i have contacted lg and they have send my phone away to repair the camera. i thought it was a software issue tho, because it happened just after and update. but lets hope this replacement camera fixes it. i have not seen this issue reported anywhere else than here.
Click to expand...
Click to collapse
Lg has got back to me and said that my phone needs a new main board.
Green blob
I've been dealing with this for about 2 weeks. First noticed it while taking a picture of the sunset (right around when I got the new update). Showed up again today when the I was trying to take another picture outside. Seems to only do it when the sun is around and my phone is running a little warm. So annoying. Definitely ordering a replacement, because this should be covered under warranty.
I didn't have any issues with this green got untill I flashed the PR verison of the ATT's rom. I'm hoping this is an easy fix of just replacing the camera. I have an LG g4 coming work for a replacement and I can harvest the camera out of the device and replace mine.
Replaced out the physical camera with another from another device and the issue was was resolved.
My problem is exactly what's written in the title. I don't know what happened but all of a sudden the rear camera stopped focusing all together! Goes without saying that I'm pretty upset about it. I did do some mods to the camera that I found here, 1080 60 FPS mod. I don't know if that had anything to do with it. It was working perfectly for a week after.
Is there any way to know for sure if it's hardware or software related? I tried restoring from LG Back-up to a time when the camera worked but that didn't fix it. I'm not sure LG Back-up saves anything related to the camera besides maybe the apk. Any help would be greatly appreciated! I want my camera working again so bad!!
Sent from my VS986 using XDA Free mobile app
Have you tried going into manual mode and adjusting the focus? Just wondering if manual focus has any affect at all, even if it isn't focusing properly.
Sent from my TF300T using Tapatalk
Apodidae said:
Have you tried going into manual mode and adjusting the focus? Just wondering if manual focus has any affect at all, even if it isn't focusing properly.
Sent from my TF300T using Tapatalk
Click to expand...
Click to collapse
Yeah I tried and it doesn't seem to do anything. I also noticed my front camera doesn't focus either. I can't remember if it ever did though. Can you check to see if yours does? When I tap to focus the front camera I see a blue box on the screen but it never turns green or changes focus. Front pictures seem to be more or less in focus though.
Sent from my VS986
The fact that the front camera doesn't focus either makes me think it's more software related than hardware. I might try doing a factory reset and seeing what happens.
Sent from my VS986
there's no focus in front camera just a blue box, also it may be stupid but check if the lens is clean, a smudge on the lens can cause the cam to lose focus
aliess said:
there's no focus in front camera just a blue box, also it may be stupid but check if the lens is clean, a smudge on the lens can cause the cam to lose focus
Click to expand...
Click to collapse
You're correct. I checked on my G2 and found it does the same thing. Just a blue box. Well back to thinking it might be hardware. I ordered a new rear camera module. Hopefully that fixes it. I did drop my phone before I started having this problem so maybe I damaged the camera, even though everything else seems to be fine.
Sent from my VS986
Replaced the rear camera today. Found a stock replacement on Ebay for $13.95USD. I'd like to comment on how easy it is to replace parts in this phone! I love it! Compared to the G2, with its multiple boards, antenna wires, and already stressed ribbon cables, this job was a breath of fresh air!
Anyway everything is working perfectly now! So mods can delete this post to avoid clutter or you can leave it as a warning maybe? I dropped my phone from a height of probably 15 inches, even with no visible external damage (thanks to bumper case), the camera was damaged.
Sent from my VS986
Good to know there so cheap. Mine got purple tint. Was thinking of getting new module
Sent from my LG-H812 using XDA Free mobile app
Sounds similar to this thread.
http://forum.xda-developers.com/g4/help/camera-focus-distance-t3201435
@waylo did you get it replaced ?
crzygrmn said:
Good to know there so cheap. Mine got purple tint. Was thinking of getting new module
Click to expand...
Click to collapse
Thats more to do with lighting and wb mismatch. see this post on the subject. Magenta is not a hardware problem.
One Twelve said:
Sounds similar to this thread.
http://forum.xda-developers.com/g4/help/camera-focus-distance-t3201435
@waylo did you get it replaced ?
Thats more to do with lighting and wb mismatch. see this post on the subject.
Click to expand...
Click to collapse
Yes I swapped it out with a new phone. Definitely a hardware problem with the crappy refurbished replacement.
rick09 said:
I'd like to comment on how easy it is to replace parts in this phone! I love it! Compared to the G2, with its multiple boards, antenna wires, and already stressed ribbon cables, this job was a breath of fresh air!
Click to expand...
Click to collapse
Definitely a selling point that isn't mentioned very often. Strip and reassemble within ten minutes
update after installation?
rick09 said:
Replaced the rear camera today. Found a stock replacement on Ebay for $13.95USD. I'd like to comment on how easy it is to replace parts in this phone! I love it! Compared to the G2, with its multiple boards, antenna wires, and already stressed ribbon cables, this job was a breath of fresh air!
Anyway everything is working perfectly now! So mods can delete this post to avoid clutter or you can leave it as a warning maybe? I dropped my phone from a height of probably 15 inches, even with no visible external damage (thanks to bumper case), the camera was damaged.
Sent from my VS986
Click to expand...
Click to collapse
Did you have to update any software after installing the new camera? I'm having the same issue with the camera focusing after a drop but when I installed the new camera the phone wouldn't recognize it...
Had to reinstall the faulty camera again.. I'm not sure if the site I bought the replacement part from sent me a bad part or if there's a step I missed.
I had the focus problem, on the back camera only when in landscape mode...strange right? I tried literally everything to solve a possible software issue with no luck...how did I finally solved it? Replacing camera module. Look no further..
rick09 said:
Replaced the rear camera today. Found a stock replacement on Ebay for $13.95USD. I'd like to comment on how easy it is to replace parts in this phone! I love it! Compared to the G2, with its multiple boards, antenna wires, and already stressed ribbon cables, this job was a breath of fresh air!
Anyway everything is working perfectly now! So mods can delete this post to avoid clutter or you can leave it as a warning maybe? I dropped my phone from a height of probably 15 inches, even with no visible external damage (thanks to bumper case), the camera was damaged.
Sent from my VS986
Click to expand...
Click to collapse
hey there! I'm having a very similar situation, where did you get the camera module from? can you please share the details, seller, prices, model, etc?
Thank you
Wow this is pretty old! I found the module on eBay.
Sent from my LG V20 using XDA Labs
I saw some articles on "Dust under camera lens of Redmi Note 9 PRO" , did you people also face it ?
I also got it recently. Still within return period. If someone could provide update on this, it will be helpful.
born hacker said:
I also got it recently. Still within return period. If someone could provide update on this, it will be helpful.
Click to expand...
Click to collapse
Do you have POCO M2 PRO or Redmi Note 9 PRO ?
born hacker said:
I also got it recently. Still within return period. If someone could provide update on this, it will be helpful.
Click to expand...
Click to collapse
convey your problem with Xiaomi via Gmail they might help you or if you have some days left for replacement period then wait , for some news on internet and then apply for replacement
jerusa said:
convey your problem with Xiaomi via Gmail they might help you or if you have some days left for replacement period then wait , for some news on internet and then apply for replacement
Click to expand...
Click to collapse
I have poco M2 pro. Yeah i still can return the phone. I am just waiting for someone to confirm here. If poco M2 pro is also have problem, then i will return it.
born hacker said:
I have poco M2 pro. Yeah i still can return the phone. I am just waiting for someone to confirm here. If poco M2 pro is also have problem, then i will return it.
Click to expand...
Click to collapse
Can you send a photo of the Dust that settled inside the lens ...?
jerusa said:
Can you send a photo of the Dust that settled inside the lens ...?
Click to expand...
Click to collapse
Sorry. I was not being clear. I don't have dust in my poco m2. I am just waiting for some confirmation from others who were using it for some time to confirm whether they have dust settled in their camera or not.
born hacker said:
Sorry. I was not being clear. I don't have dust in my poco m2. I am just waiting for some confirmation from others who were using it for some time to confirm whether they have dust settled in their camera or not.
Click to expand...
Click to collapse
Been10 days no issue in my poco m2 Pro seems like issue in very old units and they solved the problem in new units
bhanu saini said:
Been10 days no issue in my poco m2 Pro seems like issue in very old units and they solved the problem in new units
Click to expand...
Click to collapse
Can you please tell me the Camera2API of POCO M2 PRO
jerusa said:
Can you please tell me the Camera2API of POCO M2 PRO
Click to expand...
Click to collapse
It's already active by default. You don't need to do anything manually to make gcam work. Gcams work flawlessly without needing to do anything.
Just got dust particles inside camera on my new poco m2 pro
I got delivered my phone a week ago, I'm using the phone with back cover provided in the box. I think they wouldn't fixed that issue.
Hope you guys get a back case after purchase of phone as soon as possible.
vineeth yadav said:
I got delivered my phone a week ago, I'm using the phone with back cover provided in the box. I think they wouldn't fixed that issue.
Hope you guys get a back case after purchase of phone as soon as possible.
Click to expand...
Click to collapse
Oh it's sad to hear ?
It seems the dust problem is in some units only
If it's under replacement period then apply for it
If not under replacement period then contact at Xiaomi (Mail/Service center)
jerusa said:
Oh it's sad to hear ?
It seems the dust problem is in some units only
If it's under replacement period then apply for it
If not under replacement period then contact at Xiaomi (Mail/Service center)
Click to expand...
Click to collapse
I already opted for replacement but they told its take more time than usual
vineeth yadav said:
I got delivered my phone a week ago, I'm using the phone with back cover provided in the box. I think they wouldn't fixed that issue.
Hope you guys get a back case after purchase of phone as soon as possible.
Click to expand...
Click to collapse
I have the same issue with my unit. Its been a month and I can already see some dust particles in front of the main lens but its minimal and doesn't at all affect the images (because the dust accumulated isnt exactly above the main lens). I have temporarily sealed the sides of the camera bulge with thick sticky paper sheets jso that the dust wont enter inside the glass.
ps:I visited the ASC today and they told me that you gotta leave your phone for 15 days in the sc so that they could order the tools required to fix that issue. So, I just took back my phone and came back home. lol.
Saip589 said:
I have the same issue with my unit. Its been a month and I can already see some dust particles in front of the main lens but its minimal and doesn't at all affect the images (because the dust accumulated isnt exactly above the main lens). I have temporarily sealed the sides of the camera bulge with thick sticky paper sheets jso that the dust wont enter inside the glass.
ps:I visited the ASC today and they told me that you gotta leave your phone for 15 days in the sc so that they could order the tools required to fix that issue. So, I just took back my phone and came back home. lol.
Click to expand...
Click to collapse
Do we have any back cover online to avoid this issue?
Because most of the back cover usually leave the camera area open.
Srinath Muralidharan said:
Do we have any back cover online to avoid this issue?
Because most of the back cover usually leave the camera area open.
Click to expand...
Click to collapse
Yes there are back covers which cover the entire camera lens module and only leave the hole for light for sensors.
try to search for functional back covers and you may find it
hit thanks if u like it
Saip589 said:
I have the same issue with my unit. Its been a month and I can already see some dust particles in front of the main lens but its minimal and doesn't at all affect the images (because the dust accumulated isnt exactly above the main lens). I have temporarily sealed the sides of the camera bulge with thick sticky paper sheets jso that the dust wont enter inside the glass.
ps:I visited the ASC today and they told me that you gotta leave your phone for 15 days in the sc so that they could order the tools required to fix that issue. So, I just took back my phone and came back home. lol.
Click to expand...
Click to collapse
hows the dust now does it increased ?
vineeth yadav said:
I got delivered my phone a week ago, I'm using the phone with back cover provided in the box. I think they wouldn't fixed that issue.
Hope you guys get a back case after purchase of phone as soon as possible.
Click to expand...
Click to collapse
does the amount of dust increased ?
Just want to know, how dust is entering in camera lens? As i can see in pictures of poco m2 pro/9series , dust cant enter from back or it is entering from the back?
I searched through 15 pages of topics, didn't find anything on this....But seems to be an issue when you Google it?
My s20 has been getting fuzzier and fuzzier with pics... I even get the dirty lens warning from time to time....Then today, I notices dark "blobs" on my pics of the snow.... Upon further examination, my lenses are really dirty under the back glass?!
I tried blowing air in the mic hole, but nothing changed.
Is there an easy fix for this? I'm taking it to UbreakIfix tomorrow to see what they can do, but figured I'd check here for an easier, non-evasive (cheaper) solution?
tele_jas said:
I searched through 15 pages of topics, didn't find anything on this....But seems to be an issue when you Google it?
My s20 has been getting fuzzier and fuzzier with pics... I even get the dirty lens warning from time to time....Then today, I notices dark "blobs" on my pics of the snow.... Upon further examination, my lenses are really dirty under the back glass?!
I tried blowing air in the mic hole, but nothing changed.
Is there an easy fix for this? I'm taking it to UbreakIfix tomorrow to see what they can do, but figured I'd check here for an easier, non-evasive (cheaper) solution?
Click to expand...
Click to collapse
I had dust on my lens (ultra) and took it back. They replaced the back because there was no way to clean it. Pictures are still crap, but thats just the phone !
twismo1 said:
I had dust on my lens (ultra) and took it back. They replaced the back because there was no way to clean it. Pictures are still crap, but thats just the phone !
Click to expand...
Click to collapse
I know its been over a year but did find a fix for this I have the same issue on my s20 ultra on the telephoto camera
I took it to UbreakIfix, they ran the SN and it had 3 months left on the warranty, so that covered the fix.
The fix was to actually replace the entire back of the phone (which has the camera window in it).
I still have my S20, keep it as a back up to my new phone.... I pull it out to test apps I'm not sure I want to put on my new phone. It still holds it's own almost 3 years later!
tele_jas said:
I took it to UbreakIfix, they ran the SN and it had 3 months left on the warranty, so that covered the fix.
The fix was to actually replace the entire back of the phone (which has the camera window in it).
I still have my S20, keep it as a back up to my new phone.... I pull it out to test apps I'm not sure I want to put on my new phone. It still holds it's own almost 3 years later!
Click to expand...
Click to collapse
Thank you for replying what I understand from this is only to clean the lens and change the camera glass not the full camera !
mohammadhaseb45 said:
Thank you for replying what I understand from this is only to clean the lens and change the camera glass not the full camera !
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Yes, this was just the glass that covers the camera array.....Which is part of the entire back part of the phone.
When I'm trying to take a pic in the dark, I noticed that the viewfinder and post picture has smudges/spots on them. It seems to only be on the main camera and in really dark scenarios. Can anyone confirm they have this as well?
@26donny There have been similar reports on Android-hilfe.de
look here: https://www.android-hilfe.de/forum/...le-pixel-6-pro-flecken-auf-kamera.989463.html
If you don't speak German you can use a web translator but in any case you will find that some users there have posted pictures very simiar to yours. The problem should also be visible when taking a completely dark photo...
Here is a collection of example pictures that other users have posted in regard to this problem. As you can see, it's a serious issue. I'd encourage everybody who bought a Pixel 6 to check if they have the same problem and write to Google support if so. They sooner they learn there is something wrong with some lenses the sooner they can do something about it.
Hmmmm, I don't seem to have that but maybe it needs to be darker?
You just need to move the phone slowly over a fairly dark uniform image, the marks will then become clear because they will show up as static parts of the image. This is very similar to the dirty screen effect on OLED and LCD screens. It looks like contamination on the sensor itself, either it hasn't been washed properly or a coating hasn't covered correctly when it was manufactured. Definately a hardware issue, if effected get the phone sent back, it can't be fixed by software.
I've checked mine and no sign of a problem, thankfully.
Batfink33 said:
Hmmmm, I don't seem to have that but maybe it needs to be darker?
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I'm quite certain not every phone out there is actually affected by this. Maybe yours thankfully just is fine. But everybody should definitely check theirs. Also since I don't have one myself yet I'm not sure whether the problem only occurs when shooting in night mode or not.
Craphead said:
I'm quite certain not every phone out there is actually affected by this. Maybe yours thankfully just is fine. But everybody should definitely check theirs. Also since I don't have one myself yet I'm not sure whether the problem only occurs when shooting in night mode or not.
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I'll try again later when it's dark. Looks like a hardware problem.
I've got the issue. Any further info on this in English? I translated the website looks like no info from Google yet
I purchase my Pxl 6 Pro and the camara is showing just a black screen (
Has anyone had any further contact with google about this? They were supposed to contact me by friday after closing out my original ticket without ever actually talking to me... Here's a video of what it looks like through my view finder.
I just read an article about how Google doesn't recognize this as a hardware problem. I'm sorry for you guys here.
If it really is a hardware issue, we need to make more waves and get more attention so Google starts to act.
By the way, did you guys clean your camera lens properly? Did you try to look into it with a flashlight, to see if there is some dirt in there? And did you try a factory reset to see if it's not just a software issue? Or try it out in safemode?
chalan30 said:
Has anyone had any further contact with google about this? They were supposed to contact me by friday after closing out my original ticket without ever actually talking to me... Here's a video of what it looks like through my view finder.
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Oh boy, that looks terrible.
It's not on the camera lens, if it was you would see the pattern move as OIS moved the lens and most likely it would be out of focus and hardly visible if at all.
The problem is on the sensor, it's either happened in the assembly process of the phone and some solvent has ended up on the sensor then evaporated leaving a dirty mark, or the sensor was already marked when put into the camera module.
It isn't software causing that.
PhilipL2021 said:
It's not on the camera lens, if it was you would see the pattern move as OIS moved the lens and most likely it would be out of focus and hardly visible if at all.
The problem is on the sensor, it's either happened in the assembly process of the phone and some solvent has ended up on the sensor then evaporated leaving a dirty mark, or the sensor was already marked when put into the camera module.
It isn't software causing that.
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That makes sense, but you still never know with Google and their glitchy software, so a factory reset/safemode try might still be worth, well, the try.
A hardware issue like the one you describe wouldn't surprise me, as already discussed in other threads, we know because of the leaked Assembly video, that a human assembles the P6 Pro almost entirely alone by, well, hand. Which means there are lots and lots of rooms for error, it might even be just a protective film over a sensor that the human responsible forgot to remove.
As reference, a copy of the video that has not yet been taken down by Google
->
As you can see in 01:51, there are several protective films (2 layers, one on the backside of the chassie, one on the lens module part) that need to be manually removed by hand, without a tool. Even if the human removed them correctly, he might have smudged the lenses accidentally by having a contaminated glove.
Besides that, as you mentioned, it might also be a defective module from the beginning, because the sensor itself was contaminated in the assembly process. Even though that would greatly surprise me, since it's a Samsung sensor and we haven't heard about this problem with other phones that use the Samsung GN1 - and since Google doesn't use a custom one, but will get the finished lens module from Samsung and then just pack it on top of the pre-assembled 3-lens camera module... that would be odd.
Morgrain said:
That makes sense, but you still never know with Google and their glitchy software, so a factory reset/safemode try might still be worth, well, the try.
A hardware issue like the one you describe wouldn't surprise me, as already discussed in other threads, we know because of the leaked Assembly video, that a human assembles the P6 Pro almost entirely alone by, well, hand. Which means there are lots and lots of rooms for error, it might even be just a protective film over a sensor that the human responsible forgot to remove.
As reference, a copy of the video that has not yet been taken down by Google
->
As you can see in 01:51, there are several protective films (2 layers, one on the backside of the chassie, one on the lens module part) that need to be manually removed by hand, without a tool. Even if the human removed them correctly, he might have smudged the lenses accidentally by having a contaminated glove.
Besides that, as you mentioned, it might also be a defective module from the beginning, because the sensor itself was contaminated in the assembly process. Even though that would greatly surprise me, since it's a Samsung sensor and we haven't heard about this problem with other phones that use the Samsung GN1 - and since Google doesn't use a custom one, but will get the finished lens module from Samsung and then just pack it on top of the pre-assembled 3-lens camera module... that would be odd.
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thanks for that video. I have done 4 factory resets (no safe mode though) and the problem persists. The person who pointed me to this thread said google support told them to wait for the december update and if it was still there to contact support again.
chalan30 said:
thanks for that video. I have done 4 factory resets (no safe mode though) and the problem persists. The person who pointed me to this thread said google support told them to wait for the december update and if it was still there to contact support again.
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If you are still in the return window, DO NOT wait. Demand a replacement device. Never wait when you are in the return window. AS LONG as you are in the return window, you have power and Google wants to make you happy. After that, you will live in the shadow of their grace, which can be awful.
Other than that: If you tried 4 factory resets, safe mode will most likely not help in any way. Factory reset is always "stronger" than a safemode, since it rans a completely empty device (at least if you tried the camera app without having set up your backup, which would just create your old software problem, lel).
Morgrain said:
If you are still in the return window, DO NOT wait. Demand a replacement device. Never wait when you are in the return window. AS LONG as you are in the return window, you have power and Google wants to make you happy. After that, you will live in the shadow of their grace, which can be awful.
Other than that: If you tried 4 factory resets, safe mode will most likely not help in any way. Factory reset is always "stronger" than a safemode, since it rans a completely empty device (at least if you tried the camera app without having set up your backup, which would just create your old software problem, lel).
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They just said I could send it to their repair team or take it to a place locally. Im going to send it back to them and see what happens. FML oh well
chalan30 said:
They just said I could send it to their repair team or take it to a place locally. Im going to send it back to them and see what happens. FML oh well
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Did you buy it directly from Google?
A repaired device is usually a ****ty device. It will no longer have any decent seal and therefore your dust and water resistance is out the window. The assembly process is being done in a sterile environment, the repair process not so much. Which means that it has a lot of potential faults.
Especially this early on when Google didn't even have the chance to repair anything, it should be relatively easy to get a replacement.
Morgrain said:
Did you buy it directly from Google?
A repaired device is usually a ****ty device. It will no longer have any decent seal and therefore your dust and water resistance is out the window. The assembly process is being done in a sterile environment, the repair process not so much. Which means that it has a lot of potential faults.
Especially this early on when Google didn't even have the chance to repair anything, it should be relatively easy to get a replacement.
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Yeah you are right. And yes I bought it from the google store. I am going to get in touch with them again and let them know that I need a replacement.
I suspect this issue is more widespread than it looks.
I initially thought I didn't have it, but it have it too. Not that marked, but i have it.
To replicate the test better:
- turn screen brightness at max.
- go into a very dark room, close to pitch black.
- open camera, point it to a homogeneous textured wall.
- move the camera around and notice if there is a stain that stays in a fixed position on the camera.
If you have the stains, contact google and let them know.
Attached a photo that makes you see where mine is.