Hi,
My old OPO phone was water damaged, and I've just received an Oneplus 3 as a replacement. Unfortunately, when I try and restore my whatsapp chats from my backup on google drive, it detects the backup (about 500mb in size) but then gives an error message “Unable to restore your chats from this backup” and then offers only to restore a very old backup. I have lots of photos and messages that I need access to and want on my phone.
Has anyone come across this problem and/or has a solution?
One thing I thought might be causing the problem was that I temporarily used a data only sim card in Japan in my old OPO when it was damaged. Could this be causing a problem?
Thank you for any help you can give.
As an update. I skipped the restore and then went into the menu settings to restore. It went slowly through the restore, and looked liked all 522mbs were restored. I can see picture files on my device now, but on whatsapp only empty groups are shown. All my chats are missing. Any help would be so much appreciated.
Related
Hi
Today I received a new HTC Desire after my first one went back to T-Mobile.
Stuck in my old SD card and it recognised that there was a backup file on it and proceeded to load it.
However, my new Desire didn't show any signs of being restored from a back up i.e. bookmarks weren't present, messages etc.
I then added a couple bookmarks and factory reset my phone. Again, got the option to restore from backup but same issue occured i.e. no bookmarks that I had added and the standard bookmarks were present despite the fact that I had deleted them!
Phone is set to automatically backup so this is not the issue (plus there was a backup file present on the SD card).
Anyone else found this and know a solution?!
Thanks
Android Backup
I had to do a Factory Reset today (made a mess of everything! ) and discovered the same problem. Obviously the stock backup solution does not restore very many of our settings. That would explain why there are Apps in the Market for backing up....
Hey,ho. You live and you learn!
Hi guys
I recently factory restored my HTC Desire and the built-in backup prompted me to restore my settings, which I did, but for some reason my SMS messages were not restored.
I checked the SD card, and there is a backup there, but of course the files are encrypted. Is there any way to read these files, or to restore my messaging SMS?
Thanks in advance!
Am I right in saying that the backups's hashes are salted with the device serial #? If that's the case then decryption should be quite possible.
I have had the exact same problem today. Had to return my Desire as it was faulty for a straight swap (kept the same SIM and SD card). The SD card has restored all contacts and music, but SMS messages have not transferred over. I've looked at every possible option in the settings but can't seem to see how to do this.
I'd be grateful for any advice or info. Thankyou.
slightly old thread, but relevant to my problem....
have been playing around a lot with my desire over the past week, and managed to delete the wrong nandroid backup and lost all my sms. I have a sense auto backup form a day or so earlier, but cannot for the life of me get the phone to read these - there's no option to restore just backup.
So, tried factory reset from recovery, copied the 'old' backup to the sd, and booted. Nothing was restored. Have tried all sorts of combos to try and get the backup to be read, but no joy at all. Even completely wiping everything, flashing the original rom i was using (modaco 3.1) and restarting, but still sense doesnt see the backup.
I definitley remember it doing it once during all the crazy rom swopping of the last few days, and the sms, wifi key etc all restored, but I can't get it to do it again.
Any ideas about 'forcing' the restore? I know that the backup is handset specific (tied to the serial/imei?) but it should restore on any rom using sense yeh?
all help greatly appreciated
ta.
another small thought, there may be an app idea in here for anyone thats interested - reading the sense backup and applying it by force? i know quite a few people tend to backup their sd card regularly, so it could be useful as a last resort option.
I guess there's not much I can help you but to avoid this problem in the future you might want to use SMS backup (by Cristoph Studer, there are 2 others on the Market with the same name) - backs up your sms's to your Gmail account, works great. I love the Cloud!
I have used sms backup in the past, didn't bother this time as i had the nandroid backup. Kicking myself as I'm usually pretty careful about what files i'm getting rid of, and have got all my sms for about the last ten yrs (minus the 2 months i just lost) for blackmail purposes time to crank the delete button paranoia up a notch again
edit: solved tok everything off the sd card, made sure i had the backup set from the date range i wanted, wiped absolutely everything from recovery, reflashed the rom i was running when the backup was taken & rebooted. the backup was picked up fine, all settings, sms etc back with no problems.
the small trick to getting this to occur seems to be just let the phone sit for a minute when it reboots - i assume that if you go into the setup wizard before the sd card is correctly moutned and read that you bypass the restore. i had done the same procedure to try to get it to restore before and it didn't, the pause to allow the sd card to be read was the only thing i did differently.
I'm having the same issue, I want to restore a back-up from my SD card, but cannot see any way to do it. I've tried a factory reset, but still no luck.
Can a restore be forced? The 2.2 upgrade seems to have removed Settings>Privacy
Same problem here, Froyo won't restore my backup.
I tried to downgrade to Eclair, but the installation failed with "Error 140: wrong bootloader version".
I guess my backup is pretty useless now...
Frojo wont restore settings after hardreset
I asked HTC about this, and here's the answer:
Thanks for your question regarding backup of your device. The former feature backup to SD card is missing in this newer version. This is due to Google, which has developed backup feature in the software, changed the system in 2.2, then back out to their servers instead. This applies to the Google devices, such as NexusOne. When your device is the HTC brand, we have some backup features as before. However, you can take backup in the following way (as with older versions of Android): Contacts: You can save contacts via Outlook when they are created as telephone contacts. For this you need HTC Sync and Outlook on your computer. HTC Sync, see your device's SD card. To open the map, select Mount in the device, your device is displayed on the computer as an external disk drive. Then you find the program through your computer's Windows Explorer, and also integrates it on your computer. You can now sync. You can also download HTC Sync from our website under Support tab. If you use Google contacts they can be retrieved back when you set up your email again. If you have configured an Exchange server, you can also download contacts onto the device again. Calendar appointments: These are transferred in the same manner as contacts. Emails: These can be synchronized over again through your Exchange server, or if you have Google mail. Data files: These can be transmitted via computer Explorer when you select Mount as previously described. You can then transfer your files to a folder on your computer. SMS and MMS: Those you can not backup.
Blueyed1
Way to go HTC.... hurray
The more I learn about Google and HTC's way of handling my data I get more determined to Root my phone to get full access of my phone, and to control what data and in what way that data is transferred to either google or HTC.
When you compare to the way Apple is controlling it's sheep herd, Google is not any better when it comes to data gathering and data sniping.
Blueyed1 said:
SMS and MMS: Those you can not backup.
Click to expand...
Click to collapse
WTF????????????????????????????
DRMON said:
WTF????????????????????????????
Click to expand...
Click to collapse
Backup not possible with previeus build in backup, that is..
Hi all. Well I've not rooted yet (just not had the time), and have a stock orange UK ROM with the default stuff! I have searched around and can't seem to find the answer to simple backup questions!
I am having the reboot issues (well documented in another thread), and it's getting worse and worse. even to the extent now that it's rebooting after calls (started out when charging using games, then now I cant run navigation for more than 2 minutes).
I have been told to do a factory reset (not a bad idea TBH). But backups is my main concern.
I have my contacts and calendar fine (not an issue), what I am concerned about mainly is my paid for apps. I have just synced with AppBrain, but will this get my paid for apps back?
Also SMS is the other thing I want to backup, I have installed SMS Backup which backs up to an XML file, which I can read. But read that some people have had problems with restoring, is this true? Or can someone recommend a better app? I am not too concerned with settings, as happy to do things slightly differently this time round, so mainly paiud for apps! Also what happens when orange eventaulyl send me a new phone (which seems to be the resoltuion of the paid for apps?)
I will take the SD card out when I factory reset, but what else should I worry about?
Regards, Martin
I have used SMS Backup and it seems to work fine with me. Not sure if it backs up MMS though, but there is a seperate free tool to save the MMS to SDcard available on the market.
As for your paid for apps, they will show up in the Market once you have perfromed a factory reset and you will be able to re-install without having to pay again. Just make sure that you log in using the same credentials.
The backups I perfored prior to rooting were as follows:
1) export contacts to SDCard
2) backup SMS using SMS Backup & Restore
3) Backup call logs using Call Logs Backup and Restore - I wanted to keep these.
A factory reset should not wipe what is currently on your SDCard, but I cannot hurt to copy the contents to your PC/Laptop before doing the reset.
dcnice said:
I have used SMS Backup and it seems to work fine with me. Not sure if it backs up MMS though, but there is a seperate free tool to save the MMS to SDcard available on the market.
As for your paid for apps, they will show up in the Market once you have perfromed a factory reset and you will be able to re-install without having to pay again. Just make sure that you log in using the same credentials.
The backups I perfored prior to rooting were as follows:
1) export contacts to SDCard
2) backup SMS using SMS Backup & Restore
3) Backup call logs using Call Logs Backup and Restore - I wanted to keep these.
A factory reset should not wipe what is currently on your SDCard, but I cannot hurt to copy the contents to your PC/Laptop before doing the reset.
Click to expand...
Click to collapse
Thanks for this, yes call logs would be cool too! I'm not too fussed with regards to the settings of the phone, gives me a chance to start over! Im not even that fussed on SMS's nice to have a history they're currently backing up to the google mail thing!
It was the apps I've paid for most concerned for, and yeah sounds good that it's tied to the google account, guess that means if/when I get a new phone they'll just get copied over to the new phone, when orange realise that it needs to be replaced... Pffftt...
Many thanks makes sence now (used to the iTunes/iPhone system! WHich shilst walled, does make some things easy! I PREFER DROID THO!)
I have a very strange problem, im trying to be as clear as i can
every time after i do a normal reboot, when i open up whatsapp my message history appears to be corrupt. It then restores to the auto whatsapp backup made around 4.00 am. Since i am a heavy user of this program, this leaves me with lots of missing messages and pictures.
This happened when i updated to sebas's v5. Every time if i flash a rom, i make a backup with my backup root (without installing whatsapp from the market). This has worked always (i get every message and picture from the backup point), except for the last three rom switches (v5.0, 5.1 and 5.1.1).
Ive already tried to delete whatsapp completely and then installing it original from the market, but this still leaves me with a corrupt message history after a normal reboot (with a hot reboot there a no problems).
So why dont you use a hot reboot instead ? Well because the camera (both 3.0 and 3.5) sebas is using keeps getting stuck after shooting a couple of photos, in which i have to pull out the battery and do a restart (ending up losing my message history). But this camera problem is an other subject
So if anyone could please help me with my whatrsapp problem, it is very annoying is a hardcore user.
I don't know the real answer to your problem..but ! Tonight I flashed the 5.1.2...had the same thing with whatsapp. Really everything else worked fine. Now flashed it on a other sd card ALL is fine. Strange ....
Sent from my HTC Desire using XDA App
just a suggestion, have no idea if it will work:
when whatsapp restores the messages take a titanium backup of it. then using titanium backup delete the whatsapp application, dont delete the backup data
delete (or rename so that you have a backup of what is there) whatsapp history folder from your sd card, reboot the phone
then from titanium backup restore app+data
again as i said im not sure if it will work so make sure you use backups if you dont wanna lose anything, especially the whatsapp history folder on the sd card
I also have to the same problem today Winesh.. tried everything using Titanium Backup by restoring files but it doesn't seem to work. I could try Hassand's method.
I've had backups going on my Pixel 2XL for 4 years and Pixel 6 Pro for the past year. I've done so many factory resets and it always showed a backup under my account. Today I sideloaded A13. Worked perfectly. I factory reset maybe even 4 months ago. I decided to do a factory reset for a clean start. And bam, no backup found under my account. Was this user error? I can manually restore it but it sucks losing my text threads and I'm scared this might happen again. I'm in contact with Google support but they are useless.
open Google drive app. click menu, backups. should be a backup listed. if not, it's been deleted.
Adding my 0.02 here.
I've used Google backup and restore many times over the years and frequently SMS & Calls Logs have not been backed up and/or restored properly.
There used to be a way to trigger the restore UI via ADB but that appears to be patched.
I now rely on Google backup for my apps / contacts
And SMS Backup and Restore running daily taking a copy of my SMS & Call Logs.
Check for a backup from your PC. Go to Google Drive > Sotrage > Backups
That will list them all, if you have any.
Alekos said:
open Google drive app. click menu, backups. should be a backup listed. if not, it's been deleted.
Click to expand...
Click to collapse
Yea it's gone. Had the phone backed up for 5 years and now upgrade to A13, factory reset and it's gone. I want to fully love google but this is one of those insane moments where I absolutely hate them. A reason I always backup everything manually and don't rely on them. Even now with my fresh perfect smooth installation, the phone still hasn't backup up automatically overnight when idle like it says it's supposed to.
skymera said:
Adding my 0.02 here.
I've used Google backup and restore many times over the years and frequently SMS & Calls Logs have not been backed up and/or restored properly.
There used to be a way to trigger the restore UI via ADB but that appears to be patched.
I now rely on Google backup for my apps / contacts
And SMS Backup and Restore running daily taking a copy of my SMS & Call Logs.
Check for a backup from your PC. Go to Google Drive > Sotrage > Backups
That will list them all, if you have any.
Click to expand...
Click to collapse
Yea it's gone. NOOO idea why. At one point my lower tier Drive ran out of storage so I upgraded to Google One 2TB and wondering if I changed a setting or something causing it to delete the backup. I'm trying to recreate one from scratch now