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Anyone having issues with their autofocus? Mine seems completely busted - not sure if it is just a hardware defect or something that has popped up through repeated flashing. Camera was great out of the box, but over the past month, I've had several issues with AF getting a clear lock on something and recently regardless of being on stock OOS (3.1.2, 3.2.4, 3.5.2, etc.) or one of the many roms hosted here my screen jumps back and forth, zooms in and out and fails to get a proper lock. Frustrating as can be - debating switching away from OP3 given the camera has become useless - any recommendations or anyone sharing this issue?
I haven't experienced any focus issues yet, but if the problem is identical regardless of the software driving it, I'd say there is something hardware-related at fault. Are you only using stock camera apps, or have you tried 3rd party camera apps and get the same thing?
Henaway said:
I haven't experienced any focus issues yet, but if the problem is identical regardless of the software driving it, I'd say there is something hardware-related at fault. Are you only using stock camera apps, or have you tried 3rd party camera apps and get the same thing?
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Same across the board. Tried going back to 3.1.x versions, up to 3.5.2 CB, over to the CM and AOSP-roms in the hopes something would stick but it's terrible all around. Went as far as doing complete wipe and factory reset to potentially clear out any profiles stored on internal memory but still having issues. Took me 4 minutes today to take picture of grocery list for my wife - would not focus on text regardless of how close/far I moved the paper. Have session with 'remote tech support' for OP3 on Wednesday as if that's going to do anything...
Henaway said:
I haven't experienced any focus issues yet, but if the problem is identical regardless of the software driving it, I'd say there is something hardware-related at fault. Are you only using stock camera apps, or have you tried 3rd party camera apps and get the same thing?
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This pretty much sums it up right here - video not made by me, but after checking company forums and doing quick search for oneplus 3 camera focus this popped up - https://vimeo.com/182588240 - exact problem I'm having.
Hardware Issue...Got my camera replaced from the service centre.I am from India..Had to keep the phone in the service centre for 1 week.
dheerajshetty said:
Hardware Issue...Got my camera replaced from the service centre.I am from India..Had to keep the phone in the service centre for 1 week.
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Once they identified it as autofocus they didn't try to say it was software, they replaced no problem?
He told that in the beginning.I told him I wiped dalvik cache and stuff.He didn't believe it was a hardware issue,He then formatted the phone....The result was same! He ordered the camera on Thursday...I got the phone on next Saturday The camera has to come all the way from China!
Actually many people are facing this issue..
So.... just go the OS 4.5 and autofocus issue still not fixed..... How come they don't even answer when the issue is reported by so many people...
It occurred suddenly from one day to the next...
I had same issue. Auto focus progressively got worse. Issue was camera OIS.
Replaced the camera myself and back to normal. Cost about £15 for camera and tools and takes about 30 minutes to replace.
i'm not happy with my device anymore thanks to this issue, oneplus don't want to respond because they know that this is a hardware bug, i am not going to buy any other chinese trash in my life again, i miss my iphone ....
Hi, Had the same issue got the camera module replaced from SC. working fine since then.
nishidr14 said:
Hi, Had the same issue got the camera module replaced from SC. working fine since then.
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how much time did they take to replace the camera module
tdssmarty16 said:
how much time did they take to replace the camera module
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Hi,
Waited an hour for them to touch my phone and 45 mins to get it replaced and boom good to go
nishidr14 said:
Hi,
Waited an hour for them to touch my phone and 45 mins to get it replaced and boom good to go
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Click to collapse
got mine replaced too today
too a maximum of 1 hour
oneplus service is great
tdssmarty16 said:
got mine replaced too today
too a maximum of 1 hour
oneplus service is great
Click to expand...
Click to collapse
Great enjoy
So...
After trying many things (3rd part apps, hoped for a fix with 4.5.0 or 4.5.1 OS updates but nothing, a hard reset, then a factory reset) I hoped that OP Service center would repair the phone that became unusable due to blurriness.... It was sent to Arvato service team in Czech Republic (I am in Sweden).
And then after a few days I learned about this "no partial repair" policy... They will fix the autofocus (no problem, under warranty) without saying what the issue is because.... my OP3 has a small crack on a corner of the screen and it enough for the Arvato service team to say that the screen needs to be replaced (not under warranty) because they don't do partial repair...
Even if the crack has nothing to do with the issue and repairing the screen is totally irrelevant in the matter, I am forced to pay these 110 EUR to get my phone back with a functional autofocus... (Option 2 is to pay 50 EUR to get it back not repaired and Option 3: Scrap the phone for free :cyclops: )
After doing some quick search I found out that this way of doing is common in the branch.... If they all do it, I guess it's not illegal.... quite unbelievable how the customers are handled... You learn everyday, isn't it?
Is anybody else experiencing a loud, rattling sound from the vibrator? It sounds like the motor is loose or something. Not sure if I should RMA or not.
Sent from my Pixel XL using Tapatalk
Cheater912 said:
Is anybody else experiencing a loud, rattling sound from the vibrator? It sounds like the motor is loose or something. Not sure if I should RMA or not.
Sent from my Pixel XL using Tapatalk
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I saw another person had posted a nightmare story about this issue yes. Support gave him the run around by having him take it to a certified cell phone repair spot and they said the same thing as him that something wasn't right with it. That it was an obvious hardware failure. Then support through google if I remember correctly, gave him more slack about the issue... I don't have this issue thank god but I've seen people with the issue on here yes.
Found the post.
http://forum.xda-developers.com/pixel-xl/how-to/pitiful-google-support-experience-t3500246
thewebsiteisdown said:
I saw another person had posted a nightmare story about this issue yes. Support gave him the run around by having him take it to a certified cell phone repair spot and they said the same thing as him that something wasn't right with it. That it was an obvious hardware failure. Then support through google if I remember correctly, gave him more slack about the issue... I don't have this issue thank god but I've seen people with the issue on here yes.
Found the post.
http://forum.xda-developers.com/pixel-xl/how-to/pitiful-google-support-experience-t3500246
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Do you think I can get it replaced at Best Buy? I bought it there last night. I would imagine they have to?
Thanks for the info
Sent from my Pixel XL using Tapatalk
Cheater912 said:
Do you think I can get it replaced at Best Buy? I bought it there last night. I would imagine they have to?
Thanks for the info
Sent from my Pixel XL using Tapatalk
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They have a good return policy, I believe thirty days from receipt . I'd get it replaced right away, sounds like you have a defective one yes. I'd also make sure that it sounds right in front of them with the new one too though if I was you.
I had an HTC 10 have this very same issue and Sprint tech immediately deemed it defective and gave me a new one.
Sent from my Pixel XL using Tapatalk
The best buy I bought it from wasn't accepting returns or exchanges on black Friday weekend, but I found one that did. I still hear the noise on the new phone, but it's completely bearable. I'm glad I bought it from a physical store (don't care about the bootloader). Thanks for the info guys
Sent from my Pixel XL using Tapatalk
Mine doesn't rattle, but it almost sounds like a buzzer.
This is happening on mine, it's super loud and annoying. I loved the phone up until this issue. Just contacted Google and they told me to basically break the phone completely or kick rocks, extremely upset.
Mine gives a weird crackling sound sometimes when on vibrate. The strange thing is that it sounds like it's coming from the speaker and not the vibration motor. Sounds like the sound crackling issue but mine happens on vibrate!
Low023 said:
This is happening on mine, it's super loud and annoying. I loved the phone up until this issue. Just contacted Google and they told me to basically break the phone completely or kick rocks, extremely upset.
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That doesn't really make sense. You should obv chat them back. Do the proper troubleshooting. Factory reset and set up as completely new. If it still happens it's a hardware issue (most likely is) and they will absolutely replace it..
aholeinthewor1d said:
That doesn't really make sense. You should obv chat them back. Do the proper troubleshooting. Factory reset and set up as completely new. If it still happens it's a hardware issue (most likely is) and they will absolutely replace it..
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I plan on calling them once a week until I get a new phone. It's not a software issue at all. The little vibration motor is unattached from it's mount point and it rattles against the chassis.
As it sits now, the only thing I could do is simply open the Pixel XL and reattach the motor with an adhesive. This is the worst part really, If I where to open it and fix it, my payed warranty through the Google store would be settled. If I where to "break" the phone I would use the warranty to provide the replacement. All this to get a phone that is not embarrassing when you get notifications because of a manufacturer defect.
So I'm stuck until they recognise it for what it is, a manufacturing defect. Just a quick Google search turns up many YouTube videos of people being effected by this awful sound. Try it yourself Google "Pixel vibration rattle" and sort by videos. This many in just a few months might indicate a wide spread problem, rattle gate if you will.
Even worse, on Android 7.1.1 there is no global vibrate toggle, you have to change the apps individual notification setting and the option is to just turn off notifications rather than a vibration toggle. Extremely inconvenient when it's as loud as it is. Oh and the vibration feeling is weak so it's like a horrible notification tone lol.
/rant over.
Still love you Google, this is just not the way I would have expected dealing with this issue outright.
Hey,
Anyone had or got issues with the rear camera not focusing?
It takes ages to focus and I mean 3+ minutes.
It won't do it when I tap on the screen either.
Using OOS or a custom rom?
I have the same issue also. Apparently it's a known hardware issue Contact OP for RMA
I'm using FreedomOS
i have the same issue OOS latest Beta.
Install the latest OOS stable and if it doesn't work, contact Oneplus and explain the problem. If it's a hardware problem they have to fix it (if you still have warranty).
****, I just noticed my camera has problems to start focusing. The whole picture strangely waves durning focusing. But it will focus after a couple of seconds.
I had this problem, and it nearly drove me to getting a new phone. It followed me through OS updates and many different ROMs. Not much help on the threads here, either.
My problem was that the camera would constantly try to refocus, and would never focus on the foreground...things in the background were clear, but nothing in the foreground. Videos were horrible, constant refocusing and blurring. Didn't work in 3rd party apps like check deposit on my bank app, Snapchat, etc.
I found a YouTube video of a hardware repair that seemed ridiculous, but it actually fixed the issue for me. It's not too hard to do if you don't want to wait for an RMA from OnePlus...but it literally involved sticking a staple between a magnet in the phone and the camera module. If you don't feel comfortable opening your phone up, I wouldn't attempt it, but my camera has been working perfect since I did this redneck fix.
here's a link to the video. Watch it first before trying, and if it seems like it's too much, you may have to do an RMA.
I didn't want to believe it was a hardware issues either, but this honestly did fix it for me.
Good luck!
Has anyone else tried @Redjax workaround. I'm going crazy. My camera focus problems are getting worse.
Also, has anyone of you tried a camera replacement. If so, which one, share the link.
I'm thinking on trying the staple mod first before ordering a replacement.
Vaizen said:
Has anyone else tried @Redjax workaround. I'm going crazy. My camera focus problems are getting worse.
Also, has anyone of you tried a camera replacement. If so, which one, share the link.
I'm thinking on trying the staple mod first before ordering a replacement.
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This problem drove me crazy. I replaced the camera 2 days ago and now camera focuses perfectly, I did try the staple mod before this but I would sometimes focus, but not all the time.
CoronaDabs said:
This problem drove me crazy. I replaced the camera 2 days ago and now camera focuses perfectly, I did try the staple mod before this but I would sometimes focus, but not all the time.
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Yeah, I thought so. The staple mod is just a temporary solution. Guess I'll order a replacement. Could you share the one you purchased?
Vaizen said:
Yeah, I thought so. The staple mod is just a temporary solution. Guess I'll order a replacement. Could you share the one you purchased?
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I got you bud
http://www.ebay.com/itm/172403054111
CoronaDabs said:
I got you bud
http://www.ebay.com/itm/172403054111
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Thanks mate. Finally got my replacement module and just installed it. Although it took forever to arrive and tearing down the phone wasn't as easy as YouTube makes it look, my camera is perfect again and I'm on love of my OP3 once again :good:
Vaizen said:
Thanks mate. Finally got my replacement module and just installed it. Although it took forever to arrive and tearing down the phone wasn't as easy as YouTube makes it look, my camera is perfect again and I'm on love of my OP3 once again :good:
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Glad I could help
Got it fixed for free from service center
Jaymie1989 said:
Hey,
Anyone had or got issues with the rear camera not focusing?
It takes ages to focus and I mean 3+ minutes.
It won't do it when I tap on the screen either.
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I was facing the same issue from couple of months. It started after a system update, don't remember the version tough.
So visited the service center today, the people there already had info about this issue. They replaced the camera module free of cost, even after my phone warranty is over! OnePlus knew the problem and they are fixing it for free.
I got my OP3 serviced at Pune, India.
The rear camera on my one plus 3 sudedenly stopped focussing
It worked great but about a week back, it suddenly went bad. I've tried using manual focus but that doesn't work either.
It only works at times when I vigously shake it and then it goes bad again
Has anyone encountered this issue? Any fixes?
There are no proper service centres where I live.
Darkweb_182 said:
The rear camera on my one plus 3 sudedenly stopped focussing
It worked great but about a week back, it suddenly went bad. I've tried using manual focus but that doesn't work either.
It only works at times when I vigously shake it and then it goes bad again
Has anyone encountered this issue? Any fixes?
There are no proper service centres where I live.
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Click to collapse
Probably a result of the camera module becoming loose due to a fall (not necessarily recent). Search on XDA for this issue. I remember reading about atleast a couple of threads/posts about having solved this issue. You will have to open the back of the phone, locate the camera module and fix it. Or order a new module and replace the old one. Costwise it is not too high.
Replace your camera - this is ONLY permanent fix.
I done it on my OP3T and it works again.
Had exactly the same issue (resolved temporarily after vigorous shaking - it's a known issue and quite common) last year with my OnePlus 3. TL;DR: Definitely contact OnePlus and they'll replace the camera module for free assuming no other physical or water damage. I have in the past had mediocre experiences with OnePlus support, so was frankly astonished at the way and speed in which they handled this. Should have a year or two of life left in the phone now and certainly a new sense of brand loyalty for future purchases.
As for my experience:
- Problems started in around February.
- Finally contacted OnePlus support via official chat in late November, was asked to factory reset to see if that helped. Didn't help.
- (25/11) They fast tracked my RMA request, even though out of warranty.
- (27/11) Phone sent by courier from UK to Poland for repair (as with you, no service centres here)
- (28/11) Device repaired
- (29/11) Phone sent back to me
- (02/12) Phone received a week after being sent and camera working perfectly. Total cost to me £0.
Side note: Definitely get a Google Camera mod once your phone is fixed if you don't already have one. Breathes a new lease of life into the camera with some software smarts. I use this one: https://www.celsoazevedo.com/files/android/google-camera/f/changelog849/ as recommended by the XDA Google Camera Port Hub.
Replaced for free
Darkweb_182 said:
The rear camera on my one plus 3 sudedenly stopped focussing
It worked great but about a week back, it suddenly went bad. I've tried using manual focus but that doesn't work either.
It only works at times when I vigously shake it and then it goes bad again
Has anyone encountered this issue? Any fixes?
There are no proper service centres where I live.
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Click to collapse
They replaced it for free as it was a manufacturing defect even though warranty was over.
One year ago my oneplus 3 experienced a hard time when rear camera focusing. I was in china, so I called oneplus support and the guy one the phone told me that i can mail my phone to the services center in beijing and then they replace a new rear camera for free(even though the warranty are expired).
Replace the rear camera may be the only fix. Perhaps you can call the services number on oneplus website and ask for help
Hi,
After few minutes of phone call phone speaker start buzzing and cut phone call . Some one have this issue ?
Yup, here too. Just got this phone from a RMA swap a few days ago. On my 2nd RMA so far. I have nothing hate for this Pixel 6 Pro right now. First it was the delamination around the front facing camera, then the mic stopped working, now this BS? So far this phone is complete trash. Hope after this March update maybe it fixes the issue. I wouldn't be surprised if a class action law suit comes very soon.
Are you on qpr3 beta? I have this since I installed the beta.
arvylas said:
Are you on qpr3 beta? I have this since I installed the beta.
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Yes
I think this is pretty common for the beta. A lot of users have reported that. Sadly I haven't seen a solution somewhere.