I can not get HD voice to work on Verizon with my Nexus 5X. I just want to be able to be on a call and still use data. This feature (HD Voice) is available for pre-paid customers now, but I can't seem to get it to work. I have "Enhanced 4G LTE Mode" turned on, I went to my Verizon to turn it on and it says it was added and will be available to use within 15 minutes. I wait 20 minutes, reboot my phone and it doesn't work? I go back to my Verizon and it's like I never added it, so I go through the process again... Same results. I go to a live Chat and after 25+ minutes get referred to the 800 number. Now I've been on with Verizon fro 2+ hours and they are telling me it's because I have a non Verizon phone!?!? I explained to Verizon that if I put a Verizon sim card in my phone from someone who already has HD voice active on there account, that it works perfectly... Still on with them now any suggestions? Am I missing something?:eek Still on with Verizon. I have been transferred now. They now realize that Verizon's site is not adding the feature and that is why I have been transferred... Now I am on hold...
Does anyone have VoLTE on a 5X with Verizon?
Okay, so... Verizon explained to me that it's because the Nexus 5X is not compatible with VoLTE, but the Sim card from someone's phone that is compatible will make HD Voice work on my phone because the phone that I got the sim card from is compatible? WTF? Haha. So I asked her if I take my sim card put it in the phone that is compatible to activate it, it would then work? She said yes.... WTF kind of logic is this? Haha. IDK? I guess I will try that? and let you guys know? :laugh:
I have VZW postpaid and I have a N5X. The HD Voice definitely works, but it is a bit unreliable. My wife is on VZW with a VZW-branded S7 and most of the time when we talk it works but sometimes it doesn't and I can't really figure out why -- or if there even is a reason.
Did you go to Settings --> Wireless & networks More --> Cellular networks and turn on Enhanced 4G LTE Mode? I believe that is a necessary step, as well as making sure HD voice is active on your account.
Also, keep in mind that HD voice only works if you are calling someone else with a compatible phone and with it active on their account.
I have all the settings correct and as I stated above, it does work if I use someone else's Verizon Sim that already has HD voice activated, but I can't get it active on my account. I know it doesn't always work... I just want it so I can use Data whilst on a call. Btw I still am unable to get this working on my 5X, or 6P. I have now even activated a Verizon branded phone that it is already working on to my account and it still will not work, even on the Verizon phone it works on a different account... Wtf? Thanks for your input though
Related
Hey guys,
I was using my dinc2 in Europe all year and it was great. No troubles there.
I did some research since i've come back to US, and learned that people have been able to use tmobile with their phones. I've only read about some troubles with data plans ... but i'm not trying to use data at all.
I simply want to buy the 1000 prepaid minutes for 100$ from tmobile and pop it in. My plans is to use Wifi with google voice (groove IP) pretty much everywhere, and use the minutes from tmobile only when i'm on the move.
I tried getting a friends tmobile SIM to work just to make sure that there would be no problems, and i failed. It simply doesn't recognize the service.
My phone is S-OFF, hdboot .97, clockworkmodded, and runs Skyraider Zeus.
Is it a matter of running the correct ROM?
rpn377 said:
I was using my dinc2 in Europe all year and it was great. No troubles there. I did some research since i've come back to US, and learned that people have been able to use tmobile with their phones. I've only read about some troubles with data plans ... but i'm not trying to use data at all.
I simply want to buy the 1000 prepaid minutes for 100$ from tmobile and pop it in. My plans is to use Wifi with google voice (groove IP) pretty much everywhere, and use the minutes from tmobile only when i'm on the move. I tried getting a friends tmobile SIM to work just to make sure that there would be no problems, and i failed. It simply doesn't recognize the service.
My phone is S-OFF, hdboot .97, clockworkmodded, and runs Skyraider Zeus. Is it a matter of running the correct ROM?
Click to expand...
Click to collapse
We have 2 DI2 and running both AT&T Prepaid and T-Mo Prepaid on it - no trouble with voice with Skyraider Zeus v1.3 or Nitsuj17's Stock Sense rom - APN settings for AT&T was auto-updated as I recall and being provisioned with a data bundle in the plan, it works. For T-Mobile, there are no default APN settings under GSM mode pre-loaded, but as you know, it's not required for voice & SMS to work on the DI2, you will get a "redirect" screen if you launch the browser to sign up for a data plan for it to work (and, that's indication of a working Sim card)
With the sim inserted & switched over to GSM, does it identify the "T-Mobile" network on the lockscreen or homes screen at all? after a reboot ? If you're running SR Zeus in Europe - then, there's no reason for it to not work here in the U.S.- recheck your settings for Mobile Network ...
Can not make or receive calls from Mexico and unfortunately my the official solution is to use ... the Galaxy S7 not even the S8 the S7
Unless I can find a way to make my Phone work I will have to try the Galaxy S7
What happens when somebody tries to call me most of the time they get voice mail.
When I try and call out most to the time after a few minutes the phone says Call Failed.
Now I have the RSSI at max on the phone do not think the connection is weak.
The phone always receives data emails and messages.
In Mexico the carrier is Telcel
I talked to my company and Rogers "Canadian" they both say I have the right plan and like I said calls to happen say one out of ten tries.
I tried all sorts of things to get voice calls to work every time
Went into service mode manually selected bands "some where it said try Japan my phone does not have the choice"
Tried to disable 4G
Tried to find another network but Telcel is the only choice I have.
Please somebody give me something to try ?
I do not want to use the Galaxy S7
Lose unlimited photo storage
One of the best cameras I tried
Older and slower device
Lose Android updates
Lose Google Assist
Go from 128Gig to 32Gig is painful (mind you I can use a microSD card)
Gain Samsung bloat
But the solution given if I can not find a solution is to use this device.
I really half suspect if I do go with the Galaxy S7 I will not get any improvements.
What can I try to get voice calls work in Mexico ?
Probably a dumb question but did you enable roaming?
From the home screen, swipe down the Status bar.
Tap the Settings icon.
Tap More.
Tap Cellular networks.
Tap System select.
To disable roaming, tap Home only.
To enable roaming, tap Automatic.
To permit data access while roaming, tap to enable Data roaming.
Note: When prompted Allow data roaming, tap OK.
The roaming settings are now changed.
Yes it is roaming Telcel "5 bars" and R "for roaming"
As I said data is no issue, messenger, email etc....
Did Trump already build the wall?
Have you tried to reset the network settings?
if your data is working but calls are not verify your apn is set up properly.
try using hangouts dialer and see if that call goes through, if it does then it's going to be the APN. You can copy it line for line from your s7
l want to thank everybody that contributed.
I am back home in Canada so I can no longer test.
When I go back again I think just for the kicks I will bring the Galaxy S7 just doubtful if will work but who knows.
Still will try and get the Pixel XL to work.
I can not see how it would matter, Pixel XL, Galaxy S7 or whatever if the phone supports the Network it should work.
Now I seen people using the Galaxy S7 receiving and making calls ?
Will have to try it.
On the other hand I know people making the same complaint about Telcel
I checked the difference in hardware Pixel XL / Galaxy S7 they do have a few differences in the bands they support ?
Reset network connections I did think of this but but the warning seeming pretty scary.
If the Galaxy 7 works for phone calls in Mexico for my next trip I will reset network connections. Worth a try, I read googling a few people had similar issues and this worked.
APN the phone works Data and Voice in Canada, in USA but Data only in Mexico "voice one out of 10 calls". Just not sure
Either way I like new phones and the Pixel XL is better.... Pixel XL 2 may want that too
I currently have an Unlocked Galaxy S9+ directly from Samsung running on Verizon's network.
I can't seem to find a way to enable the HD Calling/Video Calling/Advanced Calling features.
Some rumors suspected if you installed the MyVerizon app it would enable the advanced calling menu, but that didn't work.
Is there any way to enable these features?
Is there a command through ADB to enable this?
Would I need root access?
EDIT: Model Number: SM-G965U1 - Snapdragon
No way to get Video and WiFi calling to work (yet), but go to Connections, then Mobile Networks and you can turn VoLTE Calls on or off, which is HD voice. It was there by default on my unlocked S9+ on Verizon. If you don't see it, you may need to add HD calling to your Verizon plan (it's free, but you have to login to the website and add it as a feature).
iamrobk said:
No way to get Video and WiFi calling to work (yet), but go to Connections, then Mobile Networks and you can turn VoLTE Calls on or off, which is HD voice. It was there by default on my unlocked S9+ on Verizon. If you don't see it, you may need to add HD calling to your Verizon plan (it's free, but you have to login to the website and add it as a feature).
Click to expand...
Click to collapse
Ahh, I already have VoLTE enabled. Guess I will have to wait until someone finds a way to enable those other features.
Thanks for the info!
Whatsapp and Duo appear to support video calling over WiFi
Airstream25 said:
Whatsapp and Duo appear to support video calling over WiFi
Click to expand...
Click to collapse
Yeah, I know that they support video calling, along with a ton of other apps, but there is a native video calling option.
They got it working on unlocked S8, using some of the APKs and CSC from the Verizon phone. See below:
https://forum.xda-developers.com/ve...to/how-to-video-wificalling-unlocked-t3615027
Or just by flashing the whole Verizon firmware on the unlocked phone (kinda defeats the purpose of getting the unlocked phone):
https://forum.xda-developers.com/ve...axy-s8-unlocked-version-wifi-calling-t3699806
So I'm hoping it's just a matter of time, as I also need the WIFI calling to work on my unlocked phone. I think that's what is needed in order to send texts over WIFI via the Verizon Message+ app, which is what I ultimately need when in poor signal areas (sending texts over WIFI, without getting a second number with Google Voice or asking people to install secondary apps like Allo/Duo). Or I could just switch to T-mobile I guess, where all these things work with the unlocked phone without the additional hassle.
Here is to hoping we can get wifi calling and native video calling working on the unlocked s9/s9+ phones for those of us on verizon.
I have the S9+ (G965U1), and I have used the included Wi-Fi Calling app.
Look for Wi-Fi Calling.
Dudeman456 said:
I have the S9+ (G965U1), and I have used the included Wi-Fi Calling app.
Look for Wi-Fi Calling.
Click to expand...
Click to collapse
I just got my unlocked S9 what do I need to do to get everything working on VZW I mean HD Calling, and video calling etc.? I've never owned Samsung Phones, I've always had unlocked bootloader HTC phones that I could do anything I wanted with. I don't know anything about Samsung accept "Odin". I still havn't put the sim card in cause I was thinking of returning the phone.
Thanks for the hint Dudeman456! I found WiFi Calling under system apps and went to its settings and activated its permissions. Now I can send text messages over WiFi using Verizon Message+ app (and not the included Messages app or Android Messages). I still don't have WiFi calling through the default phone app on S9. I wonder if there is a different phone app that I need for that purpose (Verizon Phone app?).
Same issue as my unlocked Note 8 I got from Sammy. You can enable video calling in the *#*#4636*#*# menu. You will not be able to activate WiFi calling though unless you flash the Verizon firmware. You also will not be able to use any Verizon features such as watching NFL games (but I think that is changing and won't be a Verizon exclusive) and premium visual voicemail. Really is a deal breaker for me.
Sent from my SM-G965U1 using Tapatalk
skinnytoo2 said:
Same issue as my unlocked Note 8 I got from Sammy. You can enable video calling in the *#*#4636*#*# menu. You will not be able to activate WiFi calling though unless you flash the Verizon firmware. You also will not be able to use any Verizon features such as watching NFL games (but I think that is changing and won't be a Verizon exclusive) and premium visual voicemail. Really is a deal breaker for me.
Sent from my SM-G965U1 using Tapatalk
Click to expand...
Click to collapse
What in the world does this mean "*#*#4636*#*# menu"????
All,
This is a KNOWN issue with Verizon.
I got my S9+ on Wed 3/14 from pre-order and could not get video calling to work. Went to Verizon store on Sat 3/17 preparing to wage war with them. The Verizon tech stopped me in my tracks and said it's already known. An email sent from corporate to all verizon stores indicating the problem with video calling. It is an issue with Samsung software which they are "diligently" working to correct and will push an update soon.
Notice this.. go to either MyVerizon app or the website and login. then go to devices/manage devices...then go controls then to adjust service blocks and you will see the video calling is blocked and cannot be unblocked. Apparently this is done for "our own good" until Samsung fixes the issue.
No date from the tech on when a fix will be issued.
DONT try anything crazy to enable video calling..just be patient and wait for the fix. My S9+ is unlocked too and i was assured that video calling will be enabled once a fix is issued.
ajal said:
Thanks for the hint Dudeman456! I found WiFi Calling under system apps and went to its settings and activated its permissions. Now I can send text messages over WiFi using Verizon Message+ app (and not the included Messages app or Android Messages). I still don't have WiFi calling through the default phone app on S9. I wonder if there is a different phone app that I need for that purpose (Verizon Phone app?).
Click to expand...
Click to collapse
That is odd. I am using my G965U1 on Sprint and my Wi-Fi Calling app is in the regular app drawer with everything else. I did not expect it to work, since it is Sprint, but it did. The Wi-Fi Calling app was available before placing a sim card inside.
Gnex81 said:
All,
This is a KNOWN issue with Verizon.
I got my S9+ on Wed 3/14 from pre-order and could not get video calling to work. Went to Verizon store on Sat 3/17 preparing to wage war with them. The Verizon tech stopped me in my tracks and said it's already known. An email sent from corporate to all verizon stores indicating the problem with video calling. It is an issue with Samsung software which they are "diligently" working to correct and will push an update soon.
Notice this.. go to either MyVerizon app or the website and login. then go to devices/manage devices...then go controls then to adjust service blocks and you will see the video calling is blocked and cannot be unblocked. Apparently this is done for "our own good" until Samsung fixes the issue.
No date from the tech on when a fix will be issued.
DONT try anything crazy to enable video calling..just be patient and wait for the fix. My S9+ is unlocked too and i was assured that video calling will be enabled once a fix is issued.
Click to expand...
Click to collapse
I don't think it will unblock. If you didn't buy the VZW branded phone you most likely won't get video calling. I assumed this from the start. I spent a good portion of the day speaking with a VZW 2nd level support engineer supervisor with 20 years experience. He asked is there anything else that could be done besides unblocking video calls to make me happy, because that at this time it is impossible as the phone is not a VZW phone. Look in you phone profile on their website, does a picture of your phone show up? My profile is blank, that means the phone is not in their system of phones, even though I flashed the full VZW package with bloatware and all after first a full reset. My Phone has VZW splash screen and all the advanced calling menus, in about phone it says SM-G960U, but that block cant be removed. Maybe I screwed up somewhere and alerted them by booting with a sim card in? Maybe they flagged my IMEI? I don't know but the rep said point blank they can't unblock video calling on that line, and unlocked phones are not supported.
Are you all seeing LTE+ (carrier aggregation) on your Verizon S9 devices? I'm in Vegas and my device appears to sit on B13 (700mhz) and does not hand off anywhere else.
DevalB said:
Are you all seeing LTE+ (carrier aggregation) on your Verizon S9 devices? I'm in Vegas and my device appears to sit on B13 (700mhz) and does not hand off anywhere else.
Click to expand...
Click to collapse
My S9 does not show LTE or 4G. I think there are a lot of bugs still.
skopper said:
My S9 does not show LTE or 4G. I think there are a lot of bugs still.
Click to expand...
Click to collapse
That's a whole other issue then. Is your device an unlocked device?
DevalB said:
That's a whole other issue then. Is your device an unlocked device?
Click to expand...
Click to collapse
Yes - unlocked on Verizon.
You need the right apps for Wi-Fi calling and some in framework. I don't own a s9 but that's what you need to do to get it to work. Along with some csc edits
Hey all, I've been pouring over the forums here and other places trying to find a solution to my issue. I just got a Pixel 2XL the verizon version and I'm using it on Straight Talk with an AT&T sim card. So far so good except I cannot get wifi calling. I'm pure stock, android 9/Pie, no bootloader unlocks/rooting etc. The wifi calling option does not exist in the phone app nor in the settings anywhere. Even when you search for wifi calling, it simply takes you to the network and connections section of settings but wifi calling is no where to be found. I've tried the adb command (the one that apparently used to work on Oreo but not longer does on Pie) and that didn't work (though I didn't expect it to since many people said it no longer works on Pie). I have an Unlocked Note 9 as well and its wifi calling works perfectly fine so does anyone have a way to make this work? Reception at my home is somewhat lacking and I really need wifi calling.
Thanks!
mtweisenbarger777 said:
Hey all, I've been pouring over the forums here and other places trying to find a solution to my issue. I just got a Pixel 2XL the verizon version and I'm using it on Straight Talk with an AT&T sim card. So far so good except I cannot get wifi calling. I'm pure stock, android 9/Pie, no bootloader unlocks/rooting etc. The wifi calling option does not exist in the phone app nor in the settings anywhere. Even when you search for wifi calling, it simply takes you to the network and connections section of settings but wifi calling is no where to be found. I've tried the adb command (the one that apparently used to work on Oreo but not longer does on Pie) and that didn't work (though I didn't expect it to since many people said it no longer works on Pie). I have an Unlocked Note 9 as well and its wifi calling works perfectly fine so does anyone have a way to make this work? Reception at my home is somewhat lacking and I really need wifi calling.
Thanks!
Click to expand...
Click to collapse
Could you attach a screenshot with the WHOLE section of "Mobile Network", found inside of "Network & Internet" in the Settings -- make sure that you click on the drop down menu next to "Advanced Calling" -- this will help make sure that wifi calling is really missing as well as might point something out that may help with a solution. Moreso, personally, because I can't even imagine what the settings menu looks like missing this...
simplepinoi177 said:
Could you attach a screenshot with the WHOLE section of "Mobile Network", found inside of "Network & Internet" in the Settings -- make sure that you click on the drop down menu next to "Advanced Calling" -- this will help make sure that wifi calling is really missing as well as might point something out that may help with a solution. Moreso, personally, because I can't even imagine what the settings menu looks like missing this...
Click to expand...
Click to collapse
I have attached a screenshot of the mobile network section with the advanced section expanded.
mtweisenbarger777 said:
I have attached a screenshot of the mobile network section with the advanced section expanded.
Click to expand...
Click to collapse
It might be a long shot but try checking the settings in the Google phone app. There should be a place that says configure IMS calling. I have this setting here and in the network settings. If you have it that's where you can enable wifi calling.
murphyjasonc said:
It might be a long shot but try checking the settings in the Google phone app. There should be a place that says configure IMS calling. I have this setting here and in the network settings. If you have it that's where you can enable wifi calling.
Click to expand...
Click to collapse
Been there done that. I have no options for setting up IMS calling. I only have SIP options. Also, I have tried the phone dialer trick (where you dial *#*#4636#*#*) and that shows the wifi calling option as a toggle but its greyed out and cannot be enabled. I even tried an adb trick that used to work on the 1st gen pixels, but to no avail.
What happens when you enter your information here?
I'll have to initiate a chat with Straight Talk. Like you I have a Pixel 2 XL with a Straight Talk AT&T SIM. The only difference is that mine is unlocked. I just ran my phone number and the IMEI of the SIM through the linked site and it tells me my device is not compatible. Since I have a BYOP SIM and the IMEI is of the SIM itself, chances are high that the SIM needs replacing with one that includes WiFi calling support.
EDIT: According to the representative I just spoke with, there's no guarantee that changing to a newer AT&T SIM will enable the feature. The only guaranteed method according to tech support is switching to a T-Mobile SIM.
Strephon Alkhalikoi said:
What happens when you enter your information here?
I'll have to initiate a chat with Straight Talk. Like you I have a Pixel 2 XL with a Straight Talk AT&T SIM. The only difference is that mine is unlocked. I just ran my phone number and the IMEI of the SIM through the linked site and it tells me my device is not compatible. Since I have a BYOP SIM and the IMEI is of the SIM itself, chances are high that the SIM needs replacing with one that includes WiFi calling support.
EDIT: According to the representative I just spoke with, there's no guarantee that changing to a newer AT&T SIM will enable the feature. The only guaranteed method according to tech support is switching to a T-Mobile SIM.
Click to expand...
Click to collapse
Hey thanks for the help. I tried that link as well (before I posted here; sorry I should have mentioned it) and it said my device is also not compatible. I initiated a chat with them and they told me the same; switch to T-Mobile. I am tempted to do so but the one thing holding me back is my home is already a place I get poor signal and T-mobile's coverage while much improved still isn't as good at AT&T's. I realize that having wifi calling would fix any lingering signal issues but I do manage to get 1-2 bars of 3G at my house with AT&T, I figure I won't even get that with T-Mobile. So I am weary of the switch. I'll have to consider it though. I could also wait for the full rollout of the latest google voice (since it finally is bring VOIP without the need of hangouts) and just use that number instead.
So I contacted Straight Talk and ordered a T-Mobile sim card. It'll be here in a few days. I will post my findings after it arrives. Straight talk support says wifi calling works with all T-Mobile sim cards so we will see.
Hello all,
Okay, so I finally got switched over to a T-Mobile sim card (again still with straight talk). It took a while cause I had to buy a new one (the old one I had expired; who'd have thought?). Anyways, switching to T-Mobile solved all my problems and then some. Not only do I have Wifi calling, but also HD voice, VOLTE, Tethering, and 3-4 bars of LTE (previously on AT&T, I got 1-2 bars of 3G). I realize the signal issues is merely a coverage thing but I can say with certainty that switching to a T-Mobile sim card will give you all the advanced features. I hope this helps others who might experience this problem. I've been using AT&T (in one form or another) for the better part of a decade and can now honestly say, AT&T sucks.
Is your download speed throttled?
I have a pixel 3xl, up to date stock non rooted, on straight talk lte/cdma Verizon network. I got a text saying straight talk now has VoLTE so I tried to find it in settings but there's no option for it. When I search it it comes up but when I click it it goes to mobile settings and it's not there I did the *#*#4636#*#* and it's also grayed out there. I changed the network mode in that diag screen to lte/cdma to see if that helped, was on global before i think. Still no VoLTE and for some reason I can't make calls. I have data, can send and receive texts but when I go to call it says no network. Removed Sim card didn't fix it, restarted it. Safe mode doesn't help either. Tired clicking trigger carrier provisioning, updated the smsc. Change mobile network to lte only, back to global, lte/cdma. I have no idea what else to try. Straight talk is basically useless for customer service so I haven't even tried yet lol.
Update!! It works!! Somehow I either damaged my sim card when I switch from my pixel 2xl to this 3xl and it somehow lasted till now. Or when I changed my network settings something wrote to the sim?( And it messed it up?? IDK much about how the phone and sim interact with each other)... But I did have a 2 year old sim card, it did not have VoLTE or wifi calling capabilities I now realize. So I bought a new SIM card at Walmart and activated it though the straight talk app on my account and kept the same number. Works perfectly and I now have VoLTE, no wifi calling yet but the option is now there and lets me click it but it fails. Doesn't matter to me, I'm just happy to have VoLTE. I'm leaving this post because straight has horrible customer service and I could find anyone who ran into this specific issue.