So, I know there's been a lot of video playback issues with the Nexus 7 over the years after upgrading to lollipop or marshmallow, but I never had any of those issues until getting the July security updates for marshmallow.
The problem I'm getting is this: video streaming playback stops working after about 15 minutes. Video works fine, but after watching a few in a row, online video stops working across all applications. Facebook, Twitter, Instagram, YouTube, and embedded video on web pages, no matter the source, all stop working. I have to reboot to get it back. Having to reboot dozens of times a day to keep video working. There's another part of this bug... Sometimes, when playing video, if I close the application that is playing it the audio from the video will continue to play in a loop, even after closing the app and swiping it out of memory.
This has been happening for nearly 3 months, and I started calling nexus support about it shortly after it started. I got ahold of someone, who, when I explained the bug said "I know this problem. You have kernel 3.4.0-gad29d11 dated July 2nd" I checked, and he was correct. "The engineers know about this, and are working on a fix. It's a video driver issue in the kernel. It'll be fixed with the next update." Good enough for me. I got my August security updates (actually 2 updates in August) and the bug wasn't resolved. Called them back and got another guy who knew of the bug, and insisted it would be fixed in the next security update. I now haven't gotten any more updates since then. I got sick of waiting... 3 months with this problem... and decided to call nexus support again. After 2 days and 6+ hours on the phone, I can't get anyone at Google who knows about this bug. They are all insisting I have to get it fixed with Asus. Called Asus. They insist it's a software problem, and I have to get it fixed with Google.
Does anyone know how I can fix this? I know from Google it's an issue with this kernel, and the video drivers within. I'm not gonna hold my breath that google will fix it for me.
Google has discontinued updates of this device.
You can downgrade stock OS or upgrade to custom ROM.
I have no video issues on CM13 - 6.0.1
I was hoping to avoid going to a custom ROM, but if I have no other alternatives, I'd rather do that than downgrade the OS. Perhaps I'll wait until CM 14 is out for the n7. Very frustrating that this problem presents itself just a month before security updates are discontinued. Feels a little like planned obsolescence.
I was also thinking I could try flashing a different kernel only. ElementalX looks interesting, and I was thinking it might take care of my video driver issues. I'm a novice at this type of stuff, and I really only have experience rooting a couple other devices. I've never tried flashing a kernel or a custom ROM before. Anyone have suggestions?
Related
Is anyone else having problems with media link since the lollipop update?
Mine wont go into landscape mode, it stays portrait. Also it is acting like a screen mirror, ie I cant stream a file then do other stuff on my phone for example check, texts, emails.
is anyone else experiencing similar?
dn852004 said:
is anyone else experiencing similar?
Click to expand...
Click to collapse
Yes, I am. Ever since I updated my m8 to lollipop, the media link has become useless. Video files are no longer buffered by the media link and then played perfectly on screen. Now I get same as you, just the phone being mirrored on screen so I get a low res picture that stutters constantly. It's unwatchable.
I had to get my old One X out the drawer which works perfectly with the media link.
I can't find any more info about the issue online. Will need a fix soon or at least a way to uninstall lollipop so I can go back to having a phone that works again. Thanks Google!
same here on my M8 after upgrading yesterday......
I got on to live chat with htc. Initially they were claiming the device was behaving normally. Then they disappeared to speak to a senior to find an answer, only to reveal that they had never heard of this problem before and don't have a solution to it nor do they know when they'll have one.
It may be worth everyone who is experiencing this problem to get on to htc so that they'll provide fix.
I've been having this problem since updating to lollipop and spoke on the phone with htc who told me that there would be a update within 5 days to fix the problem, that was about 11 days ago, I'm getting back on to them tomorrow and I'll let you know what they are saying
I've been back on the phone to htc and they said they tried a update but it failed and we have just got to wait, no help at all, they did however offer to book my phone in for a repair but they don't have a solution to the problem so how are they going to fix it, i declined, I'll keep you posted
Any updates or solutions to this problem?
No, every time i call Htc all i get is were working on a fix, just keep calling them
Hi all. I just got my S6 Edge on the release date and updated it to 5.0.2 via OTA right away. I noticed that a lot of my apps keep crashing and the phone will reset on its on sometimes. Is this a symptom of the memory leak issue? Has anyone else experience this and found a solution? Please chime in, thank you.
*edit*
I have already performed a factory reset and it didn't help.
Also the message is "Unfortunately, (insert app name) has stopped working."
showboat08 said:
Hi all. I just got my S6 Edge on the release date and updated it to 5.0.2 via OTA right away. I noticed that a lot of my apps keep crashing and the phone will reset on its on sometimes. Is this a symptom of the memory leak issue? Has anyone else experience this and found a solution? Please chime in, thank you.
Click to expand...
Click to collapse
Yep its definately the memory leak problem when pushed hard. Try using smart manager to clean stuff up or all in one toolbox from the playstore. A restart might help, mine has stopped crashing apps now, when setting up and syncing it seems to be worse.
My nexus 9 is the worst thing i ever bought hoping 5.1 will sort things out. As much as i Like lollipop, my 2 plus year old note 8 is smooth as butter on KitKat. That said new Samsung phones always have early software glitches that get sorted in a couple of months
showboat08 said:
Hi all. I just got my S6 Edge on the release date and updated it to 5.0.2 via OTA right away. I noticed that a lot of my apps keep crashing and the phone will reset on its on sometimes. Is this a symptom of the memory leak issue? Has anyone else experience this and found a solution? Please chime in, thank you.
*edit*
I have already performed a factory reset and it didn't help.
Also the message is "Unfortunately, (insert app name) has stopped working."
Click to expand...
Click to collapse
I did all this and it doesn't seem to be working. What is the next step?
I downloaded AAStocks and it keeps crashing on my Galaxy S6 Edge as well. Works great with no crashes though on my older HTC ONE M7
Note: Crashing started after I added stock portfolio to application
UPDATE
I took screenshots of how frequently the apps crashed. I had 5 apps crash back to back within a minute of opening each. I went to a T-Mobile store and showed them the screen shots. They were busy so they didn't bother to ask me to duplicate the problem in front of them. The phone was still within the 14 day warranty period so they replaced it for me. As of now, I am no longer experiencing the issue. Maybe you guys can try making the same claim. Best of luck!
Happy you got a new phone. The problem though was the Google Play Service that for some reason had a hard time auto updating and a lot of apps depends on that.. So in the future try to disable it, uninstall and install it again. That will fix it.
Even when it's not a Google app it will do that. Had the same problem
Hi,
I was wondering if any of you have had any lag with Snapchat on the 5X. I have had problems with Snapchat from since I got the phone at launch, updated the app a few times and I have the current version. Half of the time it works smoothly, and half the time it is a mess, laggy and freezing when swiping between the camera/stories/etc. It's worst when I have FB Messenger chat heads on. It also makes the whole phone lag even when it's in recent apps but not open.
I have a 32GB version (I doubt this makes any difference), rooted with TWRP but no real modifications. Is this a marshmallow issue? I've never had this problem in the past on 5.1.1 and prior (Nexus 5, Oneplus One, Moto G, Xperia Z3C among others).
Thanks all.
I'm with you dude. The Nexus 4 had a camera hardware defect that would freeze the phone once every few pictures. I will be furious if SnapChat come up with a "GOOGLE'S FAULT NEXUS 5X HARDWARE PROBLEM" excuse again.
Exactly the same issue as me. I use snapchat almost every day and its a ridiculous mess. My sister has a Moto G 3rd Gen with 2GB of RAM and it is so smooth. So I don't understand why it hasn't been optimized for the 5X yet, no reason for all this lag! Several times its locked up my phone and won't exit to the home screen.
munozyoshi said:
Exactly the same issue as me. I use snapchat almost every day and its a ridiculous mess. My sister has a Moto G 3rd Gen with 2GB of RAM and it is so smooth. So I don't understand why it hasn't been optimized for the 5X yet, no reason for all this lag! Several times its locked up my phone and won't exit to the home screen.
Click to expand...
Click to collapse
I still have my Xperia Z3 Compact and I have no issues with it. It's ridiculous. No other app gives me problems.
I thought I had some issues but I noticed the same thing in Stock and Chroma using ElementalX. I notice the IO usage in my system monitor hits nearly 100 MB/s for 3-4 seconds while the phone locks up.
Same. I am part of the beta and posted bug reports about lag and freezes on the 5X and 6P (idk if the 6P has the issue). I doubt it will do anything, but doesn't hurt to let out my frustration
I have the same issue. Hope this is something a Snapchat update can fix
Same problem with my 32GB version N5X, not only thirdparty apps, but also the Google camera app. I don't want to use the camera any more and I miss my Nexus5 with marshmallow which works so smoothly.
Sent from my Nexus 5X using Tapatalk
I'm in the same boat. Rebooting fixes it temporarily. It's a pain in the ass.
same problem with snapchat freezing and being incredibly slow while my 2013 n5 was always buttery smooth. also have other weird camera ****, like vivino capturing pictures upside down and ****. really really irritating and basically my only problem with the n5x
Just got the 9.19.1.0 Beta and it seems to be working better. I'll need to give it a couple hours to see if the usual lag kicks in.
tfpiaoyang said:
Same problem with my 32GB version N5X, not only thirdparty apps, but also the Google camera app. I don't want to use the camera any more and I miss my Nexus5 with marshmallow which works so smoothly.
Sent from my Nexus 5X using Tapatalk
Click to expand...
Click to collapse
Seemed like a lot of people are having the lag issue with N5X camera. Google should fix this problem, otherwise I want to get a refund.
Google camera lags not only within the app itself but also slows down the Android system.
I have already contacted google to get a replacement. Hopefully the new phone doesn't have camera issue.
funed said:
Seemed like a lot of people are having the lag issue with N5X camera. Google should fix this problem, otherwise I want to get a refund.
Google camera lags not only within the app itself but also slows down the Android system.
I have already contacted google to get a replacement. Hopefully the new phone doesn't have camera issue.
Click to expand...
Click to collapse
Does that mean this is a hardware issue which cannot be fixed by new FW? Bad news for me, I'm in PRC and I bought my n5x through an unusual way, it's almost impossible to do RMA.[emoji24]
Sent from my Nexus 5X using Tapatalk
I hear you all. Same problem with Snapchat here.
Considering a uninstall.
Disabling access to the camera actually fixes it. But then again..
me too i have the same issue laggy and freezing since i bought the phone and when th
me too i have the same issue laggy and freezing since i bought the phone and when they download the update 6.0.1 the problem still the same I don't know why still and sometimes the camera app laggy I hope is anyone can help us with issue really I felt bored from the phone
So I am a power snapchat user and had this same problem and might have accidentally stumbled on a possible solution after having a login failure. I enabled the travel mode so it's not downloading constantly. I installed snapprefs and I can't explain why but it's flying now. No lag on window switching or opening the camera. I'm on 6.0.1 December rooted
I'm on 6.0.1 and Snapchat version 9.20.5 with Snapprefs installed.. the app is almost unusable.
It's definitely app-side issues because I too suffered from terrible lag and stuttering on Snapchat only for a long, long time but then a few updates seemed to fix it. Now it's back to being bad again with MM 6.0.1...... hopefully they will fix it soon
any issues with snapchat still?
matase said:
any issues with snapchat still?
Click to expand...
Click to collapse
Still issues.
In general my 5X seems to lag when the camera is in use
I was having these major snapchat issues while on stock and while on some of sonicron's tweaks to the ElementalX kernel, however snapchat has been purring along ever since I went to the PureNexus ROM (includes it's own kernel, not sure if there is anything special about it). Used snapchat all weekend during my partying and not one issue with no reboots required.
Hello People From xda,
Since i've updated my Lenovo P2 to android Nougat (7.0), i got this weird Snapchat video bug. Every time i open snapchat, the first video won't open correctly, it lags and i have a black screen for 5 seconds and then the video automatically closes. Does any one know the Solution?
Kind Regards,
JJ
I do have this bug in my Lenovo P2 but many users aren't facing this issue
Sent from my Lenovo P2a42 using Tapatalk
same
i'm having this problem too and also in instagram story
I have the same problem. Seems to be the FIRST time you start a video in any app, when the app isn't already loaded in memory. Very annoying.
Annoying Bug!
Even I'm facing the same problem with snapchat ,instagram, and google photos too. Have you guys find any solution? I think we have to wait for the update from lenovo. This bug is way too annoying. I hope lenovo fixes this soon.??
Anybody found a solution for this yet? Seriously annoying to the point of getting rid of the phone itself.
I have the same problem, reinstalling the app did not work.
Bump, has anyone found a fix for this ? Happens to other apps like Instagram.
Had this then reinstalled stock rom and it was corrected
No other way to fix other than resetting stock ROM?
Same issue Lenovo P2 india
I have the same phone and the same problem and this is 21st November 2017, it's with Snap and Insta on my phone, this is not a fix or a solution but a trick for those who miss out on videos, when you receive a snap video and it gets stuck, just swipe down on it and it closes, then wait cuz your phone freezes for a few seconds and when it works open it again and it'll play from beginning and you will have option to replay it, same is with stories on both apps. I hope this gets fixed soon.
Even resetting my Phone and reinstalling the rom did not worked for me... Facing the bug since Android 7 Update, Lenovo ist aware of this issue and i provided videos of the Problem to them.. no reaction of Lenovo staff
You can try wiping the data and cache of the app then deleting it and installing the app again. Some files may mess of because of the change of android version.
https://www.youtube.com/watch?v=a-PtwtQFBWg
I made a video on how to increase your snap score. Hope you enjoy it!
It's July 2018 and there still isn't a pic or an update regarding this. Bumping it up so it gains attention.
HMsketchEM said:
It's July 2018 and there still isn't a pic or an update regarding this. Bumping it up so it gains attention.
Click to expand...
Click to collapse
Lol, really :laugh: It's kinda sad that they haven't fixed this bug on stock yet and they will not. It's very annoying. At first It wasn't a big deal for me but after a year i'm kinda pissed off. That's why I'm unlocking my phone.
Hey guys! Would just want to know if anyone else who's got the op7T from the popup events yesterday are having issues with their camera freezing and crashing.
Mostly happens while toggling the macro mode and also when you view a photo you just clicked and hit the back button rapidly to come back to the camera
These are bugs which are expected from early version of the firmware and will definitely be fixed in the update though. Don't take this as a conclusion that it's a bad phone. I absolutely love it! I just wanted to check if I'm the only one facing the issue
I'd say it's probably going to get a patch out for day one bugs, it's a common thing to happen with smartphones.
So wouldn't worry for now, perhaps whilst you're in your 28 day grace period, look into it further and if your issues are unique then I'd look into a swap.
But I'd say it's more than likely a software bug that will be addressed.
Need a Solution
I'm a photographer by profession and have been using my phone for making frame samples. This issue is causing me a big pain while at work. @oneplus please help me with its solution or refund me for the phone, I'll have to buy an iPhone sadly.
Finally camera issue fixed with gcam.
Android 12 GCAM fixed
GCAM for android 12 fixed. -Front cam stuck fix. -Pixel 6 pro unlocked features. Download here from google drive Thanks me later :)
forum.xda-developers.com