The new Google Play Music update has caused some real headache for me and, as I'm finding, a number of other LG Optimus G owners. I get a couple minutes into a song and then everything stops. Error message: "Couldn't play the stream you requested."
As an experiment, I played Mackelmore's "Thrift Shop" 14x this morning (I am so sick of that song now) and the track stops within 2-3 seconds of the 2:35 mark every single time. This is not a problem on my Nexus 7. This is not a problem on my PC. This is only a problem on my phone.
3G, 4G, Wifi. same result, my songs stop playing mid-way through.
Riding in my car or sitting at my desk or in my living room, same result, my songs stop playing mid-way through.
My tracks or All Access tracks, same result, my songs stop playing mid-way through.
I'm wondering if anyone else has had this issue and, if so, how have you fixed it.
Thanks.
Update
Just got a reply from Support. They obviously did not read my email.
Hello Ryan,
Thanks for contacting our support team.
Playback issues can occur if your internet connection was lost or the speed of your connection changed while streaming. In addition, it is possible that there is an issue with the music file that you originally downloaded.
If the problem occurs while streaming music, please try playing the original file you added locally to determine if this is related to your internet connection. The issue is most likely related to your internet connection if the problem doesn't occur when playing the original file.
Please let me know if you have any other Google Play questions that I can further assist with.
Best Regards,
Samantha
I'm having this problem on the AT&T version of this phone. The problem appears to go deeper than mere connectivity: I'll get the error even with music that I have "pinned" (downloaded to my phone for offline listening). And I too have seen multiple LGOG users with this issue -- and no one else.
I think I'll have to try loading a custom ROM when I get home. I really hope the problem isn't the hardware itself, but I'm not optimistic.
MZille said:
I'm having this problem on the AT&T version of this phone. The problem appears to go deeper than mere connectivity: I'll get the error even with music that I have "pinned" (downloaded to my phone for offline listening). And I too have seen multiple LGOG users with this issue -- and no one else.
I think I'll have to try loading a custom ROM when I get home. I really hope the problem isn't the hardware itself, but I'm not optimistic.
Click to expand...
Click to collapse
Lovely. There's also a thread over at productforums.google.com/forum/#!topic/mobile/A01ByhnMKOQ that might be helpful. Thanks.
I haven't been using the app too much (maybe about 3 hours worth of listening, both All Access and my tracks, since yesterday) but I haven't encountered any issues. I am rooted and running EOS, if that matters.
ATT version here
if i have a song playing from all acess, not locally orginated, it will stop playing at about 2:30 min - 3:00 min. If i start the song over and try to skiip to the part it stopped on, it ill play for about 4 seconds and then same error again.
Any fix for this? is it just too new?
I'm also having this problem but it doesn't occur with my Asus transformer pad. Does running a custom rom fix this?
---------- Post added at 12:31 AM ---------- Previous post was at 12:22 AM ----------
I don't think this is a hardware issue. I hope as more updates are released this is fixed but idk how soon that it is.
badnewswrx said:
ATT version here
if i have a song playing from all acess, not locally orginated, it will stop playing at about 2:30 min - 3:00 min. If i start the song over and try to skiip to the part it stopped on, it ill play for about 4 seconds and then same error again.
Any fix for this? is it just too new?
Click to expand...
Click to collapse
Yeah, that's what I'm experiencing as well.
rdpollard said:
The new Google Play Music update has caused some real headache for me and, as I'm finding, a number of other LG Optimus G owners. I get a couple minutes into a song and then everything stops. Error message: "Couldn't play the stream you requested."
As an experiment, I played Mackelmore's "Thrift Shop" 14x this morning (I am so sick of that song now) and the track stops within 2-3 seconds of the 2:35 mark every single time. This is not a problem on my Nexus 7. This is not a problem on my PC. This is only a problem on my phone.
3G, 4G, Wifi. same result, my songs stop playing mid-way through.
Riding in my car or sitting at my desk or in my living room, same result, my songs stop playing mid-way through.
My tracks or All Access tracks, same result, my songs stop playing mid-way through.
I'm wondering if anyone else has had this issue and, if so, how have you fixed it.
Thanks.
Click to expand...
Click to collapse
I have a at&t optimus g and Im having the same issue. wont make it through a whole song before it stops. error "couldn't play stream you requested" pops up.
rdpollard said:
The new Google Play Music update has caused some real headache for me and, as I'm finding, a number of other LG Optimus G owners. I get a couple minutes into a song and then everything stops. Error message: "Couldn't play the stream you requested."
As an experiment, I played Mackelmore's "Thrift Shop" 14x this morning (I am so sick of that song now) and the track stops within 2-3 seconds of the 2:35 mark every single time. This is not a problem on my Nexus 7. This is not a problem on my PC. This is only a problem on my phone.
3G, 4G, Wifi. same result, my songs stop playing mid-way through.
Riding in my car or sitting at my desk or in my living room, same result, my songs stop playing mid-way through.
My tracks or All Access tracks, same result, my songs stop playing mid-way through.
I'm wondering if anyone else has had this issue and, if so, how have you fixed it.
Thanks.
Click to expand...
Click to collapse
I'm also having this issue. But I'm sprint LG Optimus G rooted 4.1. I've tried several things related to streaming errors in the past like making sure the hosts file is ok as well as setting lpa.decode to false. But no dice.
Does running a custom rom fix this?
jbrooks58 said:
Does running a custom rom fix this?
Click to expand...
Click to collapse
I just installed EOS and so far I'm several songs in without it stopping. So, yes I think a custom ROM fixes this.
Thats good. Im just scared to unlock my bootloader because my freegee bricked me last time lol
Same issue here. Also whenever I try to start a "radio" it just tells me the "radio could not start"
Seems this new version is broken for us as the older version worked fine.
I'll just stick to iheart for now and see what they do to fix it.
I'm on CM10.1 and do have this issue once in a while. It's very rare though.
So sad.. Updated to the latest version, hoping it would fix the problem. I got past that 2:35 mark! But only just past. Still busted. Still waiting for Google support.
Sent from my LG-LS970 using xda premium
rdpollard said:
So sad.. Updated to the latest version, hoping it would fix the problem. I got past that 2:35 mark! But only just past. Still busted. Still waiting for Google support.
Sent from my LG-LS970 using xda premium
Click to expand...
Click to collapse
I was able to get in contact with google support and send them some logs when the problem occurred. Anyone else who has the problem try and get ahold of support and tell them that you've already tried to reinstall the app, reboot the phone and clear it's cache. Send them the logs too if you can.
try this go to Settings -> Apps -> Media Storage -> Clear Data
wilberatilioa said:
try this go to Settings -> Apps -> Media Storage -> Clear Data
Click to expand...
Click to collapse
Are you sure this works? Have you done it?
It worked for a few hours, after that everything went back to the same issue. I moved to an asop rom and it is working just fine. I guess the problem is related with the lg rom
Hi all,
I've read threads about this for different phones, but didn't see any for this one (feel free to correct me if I'm wrong).
But, my phone- stock T-Mobile S3- will randomly cut out and stop playing my music when I'm using Google Music.
I tried one of the solutions in a thread, where they advised to turn the volume down... that didn't work. I tried uninstalling and reinstalling... updating Google Music, etc. That didn't work either. The problem still occurs. I downloaded an album from Google Music onto my internal storage and it still skips even on that, so to me that tells me it's not a streaming or Internet issue.
Does anyone know of a way to fix this? I'd prefer to not have to root, but I'm open to the idea somewhere down the line.
Regards,
-Proxin
It still crashes frequently. Not much you can do about it. Need to wait for Google to fix it.
Aerowinder said:
It still crashes frequently. Not much you can do about it. Need to wait for Google to fix it.
Click to expand...
Click to collapse
Thanks for the response- I'm relieved to hear at least I'm not the only one with the issue. Hopefully they'll have an update soon.
Hi all. I just got my S6 Edge on the release date and updated it to 5.0.2 via OTA right away. I noticed that a lot of my apps keep crashing and the phone will reset on its on sometimes. Is this a symptom of the memory leak issue? Has anyone else experience this and found a solution? Please chime in, thank you.
*edit*
I have already performed a factory reset and it didn't help.
Also the message is "Unfortunately, (insert app name) has stopped working."
showboat08 said:
Hi all. I just got my S6 Edge on the release date and updated it to 5.0.2 via OTA right away. I noticed that a lot of my apps keep crashing and the phone will reset on its on sometimes. Is this a symptom of the memory leak issue? Has anyone else experience this and found a solution? Please chime in, thank you.
Click to expand...
Click to collapse
Yep its definately the memory leak problem when pushed hard. Try using smart manager to clean stuff up or all in one toolbox from the playstore. A restart might help, mine has stopped crashing apps now, when setting up and syncing it seems to be worse.
My nexus 9 is the worst thing i ever bought hoping 5.1 will sort things out. As much as i Like lollipop, my 2 plus year old note 8 is smooth as butter on KitKat. That said new Samsung phones always have early software glitches that get sorted in a couple of months
showboat08 said:
Hi all. I just got my S6 Edge on the release date and updated it to 5.0.2 via OTA right away. I noticed that a lot of my apps keep crashing and the phone will reset on its on sometimes. Is this a symptom of the memory leak issue? Has anyone else experience this and found a solution? Please chime in, thank you.
*edit*
I have already performed a factory reset and it didn't help.
Also the message is "Unfortunately, (insert app name) has stopped working."
Click to expand...
Click to collapse
I did all this and it doesn't seem to be working. What is the next step?
I downloaded AAStocks and it keeps crashing on my Galaxy S6 Edge as well. Works great with no crashes though on my older HTC ONE M7
Note: Crashing started after I added stock portfolio to application
UPDATE
I took screenshots of how frequently the apps crashed. I had 5 apps crash back to back within a minute of opening each. I went to a T-Mobile store and showed them the screen shots. They were busy so they didn't bother to ask me to duplicate the problem in front of them. The phone was still within the 14 day warranty period so they replaced it for me. As of now, I am no longer experiencing the issue. Maybe you guys can try making the same claim. Best of luck!
Happy you got a new phone. The problem though was the Google Play Service that for some reason had a hard time auto updating and a lot of apps depends on that.. So in the future try to disable it, uninstall and install it again. That will fix it.
Even when it's not a Google app it will do that. Had the same problem
Hey guys,
I have a weired camera problem and I coudn't find anyway to fix it
The camera was working perfectly fine until one day It started being unresponsive sometimes and now I got to the point where it rarely responds!!!
When I open the camera sometimes it just shows black screen and I'm unable to do anything then after about 3 secs phone reboots and sometimes the camera app launches but the viewfinder is just black and sometimes it simply fc's!!!
I tried several camera apps (manul camera....) but in vain!
My first attempt to fix this was deleting data and cache for camera app! then I made a factory reset then I tried updating to android N DP4 and then I rolled back and in vain!!!
Once the camera srops working it will not work again until I reboot the phone and after I reboot it the camera will work for about 5 minutes to 1 hour then the problem starts showing!!!
Hope yo Guys can help me solve the issue I really like the phone and I don't wanna lose it!
Thx in advance!
Sounds like a hardware issue to me. I would send it in for warranty or repairs if possible.
Did you managed to get it fixed? I have the exact same issue. I think it first started happening after the latest security updates. I hope it's not hardware related, this phone just came back from lg repairs for faulty digitizer.
i got the same problem. i just try to install the final version of android 7.0 and hope the problem won't show again...
i'm anyway quite sure it's not a hardware problem, cause when the camera works it works great and shoots perfect photos and videos...i think it's the last security pack update which causes these problems, and maybe the solution will be the new security pack update, of september
I had the same issue, and I simply couldn't fix it by any means. It just started to happen after 3 months of use, and came out of nowhere.
I had to return it, luckily it was amazon......
Really weird.
Hello all.
This question isn't Pixel-specific (as far as I know) but I wanted to ask it here.
For the last week or so, my Pixel XL will suddenly and loudly play an the audio from what I assume is an advertisement video. If I unlock the phone while it's playing, the audio stops and there's nothing to see (other it it seemingly switching from landscape back to portrait).
I tried to delete all apps I've installed in the last 2 weeks, but it still happens.
Any suggestions on how I can solve this issue?
FligMupple said:
Hello all.
This question isn't Pixel-specific (as far as I know) but I wanted to ask it here.
For the last week or so, my Pixel XL will suddenly and loudly play an the audio from what I assume is an advertisement video. If I unlock the phone while it's playing, the audio stops and there's nothing to see (other it it seemingly switching from landscape back to portrait).
I tried to delete all apps I've installed in the last 2 weeks, but it still happens.
Any suggestions on how I can solve this issue?
Click to expand...
Click to collapse
Try running some of the adware and virus scanners. There are some good ones on the play store now. I would suggest you also look at what services are running. Sounds like it is infected.
I tried running two of the top virus and malware scanners, and nothing was found.
Regarding running services, I don't see anything unusual in the list (from Developer options). But then again, I'm not sure what I'm looking for.
Try killing the processes until the audio stops. That should help find out the cause.
Best way to fix would be to do a factory reset.
Sounds like your best bet is a factory reset.
I think it's a Facebook issue. I have same issue only after playing video thru Facebook app.
Sent from my Pixel XL using XDA-Developers Legacy app
Can you check logcat logs to see what's doing what?