Factory Reset Protection - Locked Out - Verizon Galaxy Note 4 Q&A, Help & Troubleshooting

My mother got a Note 7, and gave me her Note Edge to replace the Note 4 I left on the bus. The first thing I did was a factory reset, and I regret it. Reactivation Lock = On.
I can't find a single YouTube video for bypassing this, and this isn't a common subject in specific phone threads on XDA because it's always in instructions to make sure this lock is off in advance.
I'm just hoping that members of this community might have some insight into recent developments to help me here. I still haven't ordered another phone but if it's looking bleak today, then I might have to let this brick sit around a while.
It's on BPC1, I believe? Can't access Accessibility Settings from the getgo, the OTG USB doesn't get a response from it, doesn't show up on ODIN. Some of ya'll r wizards tho so eh, I wont get my hopes up.
Thanks!
PS: This is for the SM-n915v, but that phone gets no love and is pretty similar to the Note 4 I left on the bus, so I am posting this here. I hope that is not an incorrect assumption.

i think this video will help u as me
https://www.youtube.com/watch?v=4LPgiYFEvzw&list=LLGv33D1F1oeV3N95CbiCfkA&index=1

Related

Potential Brick, Unsure How To Proceed

Hello all.
I am an HTC guy through and through and have never owned a Samsung device. I'm familiar with HTC's S-OFF/HBOOT/bootloader stuff, but I'm not really all that clear on how it works for Samsung devices. I promise I've tried to do some reading before hand before coming to you, including looking at other threads, but they don't seem to be the issue I'm having.
I'm trying to help a friend out who has an AT&T GS3 that I unlocked for him and put an AOSP ROM on it a few months ago (don't worry, I made damn sure it was the AT&T version and no other carrier/international ROM).
He came to me today telling me that his phone suddenly turned off, and was not turning on again. I figure it's probably just a corrupted partition, something that I could fix with a reflash or something like that.
However, when I look at it, it seems to be something potentially worse. The phone did nothing with the battery in, so I took it out and put it back in. The phone very briefly vibrates, the Samsung logo shows for about 1.5 - 2 seconds at most, and then the screen goes dark.
When I try to enter Download Mode, I'm able to get to the custom software "warning" page, where I press Volume Up, and it shows me Download Mode and "Waiting" (as I expect it to) but then the screen just goes black again after about a second or two.
It's roughly the same with Recovery Mode, I can catch a glimpse of what looks like CWM (but I'm not entirely sure) and then the screen goes black.
If I choose to forgo the battery altogether, and I plug it in straight to the wall, the red LED on the top right lights up for again maybe 3 - 4 seconds at most, the light goes away, and the phone briefly vibrates, shows me the Samsung logo, and then goes dark.
I'm confused. I don't know if it's a brick, but then again, to me as an HTC user, "brick" means Qualcomm USB Download mode. I've also read about this infamous Samsung Sudden Death Syndrome that struck some of the 16 GB models that Samsung sold (and yes, you guessed it, this is the white 16GB model).
I don't really know what other troubleshooting options there are (but as I said before, I'm an HTC guy). If any of you have any sort of advice I would love to hear it.
Thank you for your time.
I've seen several users on here in the last few months with this issue. I worked with one of them for awhile trying to get it straightened out but couldn't resolve the problem. Some of that was due to the nature of the problem and some was probably due to the fact I didn't have the phone in my hands to help the new user better. I believe the user was able to get an exchange at an at&t service center. Sorry I can't offer more assistance. Keep us posted if you get a fix.
xBeerdroiDx said:
I've seen several users on here in the last few months with this issue. I worked with one of them for awhile trying to get it straightened out but couldn't resolve the problem. Some of that was due to the nature of the problem and some was probably due to the fact I didn't have the phone in my hands to help the new user better. I believe the user was able to get an exchange at an at&t service center. Sorry I can't offer more assistance. Keep us posted if you get a fix.
Click to expand...
Click to collapse
I appreciate you trying. I know it's such an odd issue that it's really hard to diagnose. I thought perhaps it might have to do with the battery somehow being "bad", but then the problem would be gone when I go AC only.
He's not against the idea of going to AT&T, but I feel bad; I convinced him to unlock and let me flash a new ROM so I feel that I should at least put in a good effort to make sure there's nothing more I can do.
Yeah, the biggest problem is that once you get into recovery or download mode, the device reboots/loops. This eliminates the possibility of any kind of flashing or wiping.
You might have a bad motherboard. If I was you I'd take it to att for a replacement. BTW if he doesn't have insurance for the phone they do have open enrollment , I'd wait a day or two after enrolling to submit a claim.
Wish you the best.
Sent from my SGH-I747 using xda app-developers app
LiquidSolstice said:
I appreciate you trying. I know it's such an odd issue that it's really hard to diagnose. I thought perhaps it might have to do with the battery somehow being "bad", but then the problem would be gone when I go AC only.
He's not against the idea of going to AT&T, but I feel bad; I convinced him to unlock and let me flash a new ROM so I feel that I should at least put in a good effort to make sure there's nothing more I can do.
Click to expand...
Click to collapse
It's a realllly long shot but he could contact mobile tech videos and tell them his issue and see if a jtag repair would help. If it's hardware of course he is out of luck but it's worth a shot and a lot cheaper.

[Q] SDS? Hardware or Software Issue?

I am in need of help! My phone is dead. Here's the rundown
AT&T Samsung Galaxy Note II (i317)
Used on the Straight Talk Network
Running the latest Unofficial CM12, Lollipop 5.01 for the last week and loved every bit of it. No problems.
I cracked my screen in July and never got it fixed. The cracks spread and I was planning on getting it fixed, but haven't yet. I dropped it two days ago and then the screen wouldn't come back on. The buttons lit up and it would even ring when called. So I thought my screen was finally gone and started looking for a replacement. I took the battery out because I didn't want it ringing without the ability to answer it. Yesterday I put the fully charged battery in and attempted to turn the phone back on. It will not come back on and I think it's more than just the screen now.
Red LED blinks. Half of the screen seems like it is turning on, but then it all goes dark again. Will not enter Download or Recovery. I've been reading and thinking this is more of a hardware issue than software. I've flashed dozens of Roms with only minor issues here and there. I haven't had any issue with Lollipop and can't see it being related, although I could really be wrong.
My question is, is my phone dead? Do I need a new motherboard, along with the screen I was already gonna replace? If that's the case, I will just replace the phone and start over, unless anyone has free parts they want to donate, LOL! Seriously, just looking for input and suggestions.
Thanks
dirtyalphaman said:
I am in need of help! My phone is dead. Here's the rundown
AT&T Samsung Galaxy Note II (i317)
Used on the Straight Talk Network
Running the latest Unofficial CM12, Lollipop 5.01 for the last week and loved every bit of it. No problems.
I cracked my screen in July and never got it fixed. The cracks spread and I was planning on getting it fixed, but haven't yet. I dropped it two days ago and then the screen wouldn't come back on. The buttons lit up and it would even ring when called. So I thought my screen was finally gone and started looking for a replacement. I took the battery out because I didn't want it ringing without the ability to answer it. Yesterday I put the fully charged battery in and attempted to turn the phone back on. It will not come back on and I think it's more than just the screen now.
Red LED blinks. Half of the screen seems like it is turning on, but then it all goes dark again. Will not enter Download or Recovery. I've been reading and thinking this is more of a hardware issue than software. I've flashed dozens of Roms with only minor issues here and there. I haven't had any issue with Lollipop and can't see it being related, although I could really be wrong.
My question is, is my phone dead? Do I need a new motherboard, along with the screen I was already gonna replace? If that's the case, I will just replace the phone and start over, unless anyone has free parts they want to donate, LOL! Seriously, just looking for input and suggestions.
Thanks
Click to expand...
Click to collapse
I see a bunch of views................but not replies. Please Help............Bump!
dirtyalphaman said:
I see a bunch of views................but not replies. Please Help............Bump!
Click to expand...
Click to collapse
There's pretty much nothing to say, but I guess I will.
You can't get to download mode, can't get to recovery mode, you can't see the screen......
If you're looking for a second opinion to say you're f*cked, then consider this it.
If you could get to download mode or recovery mode, it has a chance. But you still have hardware issues like the screen to replace. Which is not fun.
Possible yes. But unless you really know what you're doing and careful as hell, you take the chance of hosing something else up. Like ripping a ribbon cable or yanking a soldered wire out....
I tried replacing a Motorola Atrix screen. The result of that was me buying an Atrix 2.
Unless you are emotionally attached to this phone, bury it.
If not,
https://www.ifixit.com/Device/Samsung_Galaxy_Note_II#guideList
http://www.sw-box.com/Samsung-Galaxy-Note-2-Replacement-Parts.html?p=1
I did some quick searches and doesn't appear to be any kind souls out there with spare parts. You may want to try CraigList or something like that.
Good luck to you
dicksteele said:
There's pretty much nothing to say, but I guess I will.
You can't get to download mode, can't get to recovery mode, you can't see the screen......
If you're looking for a second opinion to say you're f*cked, then consider this it.
If you could get to download mode or recovery mode, it has a chance. But you still have hardware issues like the screen to replace. Which is not fun.
Possible yes. But unless you really know what you're doing and careful as hell, you take the chance of hosing something else up. Like ripping a ribbon cable or yanking a soldered wire out....
I tried replacing a Motorola Atrix screen. The result of that was me buying an Atrix 2.
Unless you are emotionally attached to this phone, bury it.
If not,
https://www.ifixit.com/Device/Samsung_Galaxy_Note_II#guideList
http://www.sw-box.com/Samsung-Galaxy-Note-2-Replacement-Parts.html?p=1
I did some quick searches and doesn't appear to be any kind souls out there with spare parts. You may want to try CraigList or something like that.
Good luck to you
Click to expand...
Click to collapse
Hey, Thanks man! That's what I needed to hear. I have been flashing Roms since I had a Sprint PPC 6700 and I have enough experience to now I was f#@$ed, but I really needed to hear it from someone else. Someone with developer experience. A screen assembly and motherboard cost more than another phone on ebay or Swappa. Welp, back to the drawing board. Anyone got a note 2 they wanna sell cheap?
dirtyalphaman said:
Hey, Thanks man! That's what I needed to hear. I have been flashing Roms since I had a Sprint PPC 6700 and I have enough experience to now I was f#@$ed, but I really needed to hear it from someone else. Someone with developer experience. A screen assembly and motherboard cost more than another phone on ebay or Swappa. Welp, back to the drawing board. Anyone got a note 2 they wanna sell cheap?
Click to expand...
Click to collapse
No worries.
Feb 3 I'll be on 2 years with my Note 2. Longest I've kept one. Only have one smallish crack on the lower left corner.
With everything I've done to it I'm amazed it's still working.

How do I tell if i still have Dev ed.?

Long story short samsung repaired my phone and I think they sent back retail ed.
How can I tell
in download mode it says qu
qualcom secureboot : enabe (csb) is
that reads to me like boot loader is locked.
Anyone?
pospower said:
Long story short samsung repaired my phone and I think they sent back retail ed.
How can I tell
in download mode it says qu
qualcom secureboot : enabe (csb) is
that reads to me like boot loader is locked.
Anyone?
Click to expand...
Click to collapse
Under Download Mode it says "Mode: Developer" if it's still a Developer Edition. The guy I got mine from had the same thing happen. The first time he sent it in they sent it back with retail firmware in it. He got back in touch with them, sent it back and the second time they got it right. But before it came back he switched to T-Mobile. He sold me his Verizon Note 4 Dev Ed. It's working like it's supposed to now.
They can do it right but you'll probably have to hassle them to get it done. Good luck. :fingers-crossed:
Important note!!
stueycaster said:
Under Download Mode it says "Mode: Developer" if it's still a Developer Edition. The guy I got mine from had the same thing happen. The first time he sent it in they sent it back with retail firmware in it. He got back in touch with them, sent it back and the second time they got it right. But before it came back he switched to T-Mobile. He sold me his Verizon Note 4 Dev Ed. It's working like it's supposed to now.
They can do it right but you'll probably have to hassle them to get it done. Good luck. :fingers-crossed:
Click to expand...
Click to collapse
TO ALL OWNERS OF THE SAMSUNG NOTE 4 DEVELOPER EDITION (VERIZON)!
IF YOU HAVE DORKED UP YOUR PHONE - i.e. if you flashed the OTA with greater than version BOAF (or any version which took your developer phone and cooked it into a retail item), please read...
I just sent in my phone to Samsung, as I was one of "those" who accidentally whacked my Note 4 back to retail stone age!!
My phone is on it's way back, they overnighted the device.
Not only did they reflash my phone back to developer (gosh, would just love that ability to do that, yes!!), but my screen had burn-in and asked if they could replace the screen - I'd pay for it. They charge $237.01 to do it, BUT (BIG BUTT) the deemed it a manufacturer defect, and replaced it for no charge - NICE!
But, there are a few things to note: that's if you want to preserve the Note 4 for a while.
1. If you are stuck in retail mode, Samsung will fix it, at no charge. it takes a little less than two weeks to get it back to you.
a. Call 888 987-4375, follow the prompts, when you get to your first representative, ask them to pass you through to a service / support supervisor. Then, state you have a developer edition in which got put into retail mode (say it took an update) and you'd like it to be flashed back to developer - PLEASE NOTE: They will push it back to KitKat (ANJ5) "what the phone came with". They should not give you a hassle, they'd be glad to do it as a free service.
b. If there is another legit issue (like screen burn-in; in my case) they will diagnose it, and screen burn is typically covered, even out of warranty - pending any determination of additional abuse, but they will generally cover it. Additionally, any other defect that they may find, they will replace as...
c. Historically, my experience with Samsung is, even if the device, monitor, tv, computer etc is not functioning properly, even out of warranty they will repair it, again, pending any signs of abuse. this has been my experience - i.e. in 2003 I had a Samsung monitor which had a intermittent bug in it - even 2 years after the initial complaint and out of limited warranty, they had a new monitor in my hands next day, couldn't have been nicer too me, and I did not have to ask, they offered.
So, having said that - Though I think Samsung is completely dog-gone batty for doing up the Note 5 / S6 the way they did (sooooooo applesque) - they do stand behind their products.
anticloud said:
TO ALL OWNERS OF THE SAMSUNG NOTE 4 DEVELOPER EDITION (VERIZON)!
IF YOU HAVE DORKED UP YOUR PHONE - i.e. if you flashed the OTA with greater than version BOAF (or any version which took your developer phone and cooked it into a retail item), please read...
I just sent in my phone to Samsung, as I was one of "those" who accidentally whacked my Note 4 back to retail stone age!!
My phone is on it's way back, they overnighted the device.
Not only did they reflash my phone back to developer (gosh, would just love that ability to do that, yes!!), but my screen had burn-in and asked if they could replace the screen - I'd pay for it. They charge $237.01 to do it, BUT (BIG BUTT) the deemed it a manufacturer defect, and replaced it for no charge - NICE!
But, there are a few things to note: that's if you want to preserve the Note 4 for a while.
1. If you are stuck in retail mode, Samsung will fix it, at no charge. it takes a little less than two weeks to get it back to you.
a. Call 888 987-4375, follow the prompts, when you get to your first representative, ask them to pass you through to a service / support supervisor. Then, state you have a developer edition in which got put into retail mode (say it took an update) and you'd like it to be flashed back to developer - PLEASE NOTE: They will push it back to KitKat (ANJ5) "what the phone came with". They should not give you a hassle, they'd be glad to do it as a free service.
b. If there is another legit issue (like screen burn-in; in my case) they will diagnose it, and screen burn is typically covered, even out of warranty - pending any determination of additional abuse, but they will generally cover it. Additionally, any other defect that they may find, they will replace as...
c. Historically, my experience with Samsung is, even if the device, monitor, tv, computer etc is not functioning properly, even out of warranty they will repair it, again, pending any signs of abuse. this has been my experience - i.e. in 2003 I had a Samsung monitor which had a intermittent bug in it - even 2 years after the initial complaint and out of limited warranty, they had a new monitor in my hands next day, couldn't have been nicer too me, and I did not have to ask, they offered.
So, having said that - Though I think Samsung is completely dog-gone batty for doing up the Note 5 / S6 the way they did (sooooooo applesque) - they do stand behind their products.
Click to expand...
Click to collapse
Well that is really good to know. [emoji2] Thanks for the info.
Sent from my SM-N910V DE w/ MoRom
Can someone take a picture of the download screen that shows its a developer edition. I'm having a hell if a time communications with plano repair. They are either playing dumb or they are dumb. Got phone back broken first time second time broken but locked. Now they are sending me emails saying phone checks out fine what is the problem. I need to show them what an unlocked boitliader looks like I think it im going to get a retail phone back again.
pospower said:
Can someone take a picture of the download screen that shows its a developer edition. I'm having a hell if a time communications with plano repair. They are either playing dumb or they are dumb. Got phone back broken first time second time broken but locked. Now they are sending me emails saying phone checks out fine what is the problem. I need to show them what an unlocked boitliader looks like I think it im going to get a retail phone back again.
Click to expand...
Click to collapse
It's not too clear but maybe it'll be Ok.
Update: Did you follow the directions posted by @anticloud one post above my last post? Who is plano repair? The only people who have a prayer at knowing how to deal with a Dev Ed phone is Samsung Corporate Headquarters. And even there only a small handful of people who actually set up the Dev Ed phones are going to know what to do.

Help with data recovery please. Very important data.

Here's the story.
My note 4 froze on me one day, so I pulled the battery to reset it. I guess I pulled it at the wrong time bc it wouldnt turn on after that. I tried plugging the charger in for 24 hours and the charge light won't even come on.
My wife of 11 years passed away Aug 27th 2015. I have a lot of pictures of her on there that I would really like to have. Borderlining on needing. I called data recovery places ,and they cost like almost 2 grand, and possibly more depending on what they have to do to save it. If there is no other way, I will save up and pay for it. I dont even make alot of money, but that's how important the pics are.
Ive looked into disassembly videos on YouTube for the chance I can find a donor phone and take the internal memory chip into it from mine.
Does anyone know where the internal memory is? I didnt see it in any of the teardown videos I saw.
If anyone has any ideas , please tell me.
Thank you for reading.
Sent from my LG-H910 using Tapatalk
Very sorry for your loss. Something like this probably makes it all the more difficult. Your best bet is probably to use a professional data recovery service. I've tried to restore data on my phone and have never been able to do so.
Not sure if Samsung could help you or not... But I think you need professional assistance.
Something as precious as this, I don't know what else to say.
Good luck.
It sounds like your phone is in a hard brick state, If it is hard bricked then the good news is that it can be fixed with a unbrick/debrick.img, the bad news is to create a debrick.img you need another working at&t note 4 running lollipop. To check if your phone is indeed hard brick plug it into a computer and open device manager check to see if QHSUSB_BULK driver error

Factory Reset Protection on At&T 6.0.1

Hello guys not sure if this will get answered here. But I am trying to help a friend who works at AT&T fix his Galaxy Note 5. My brother and this guy work together and I just switched from Windows Phone to S8+. And he mentioned that he had an Not 5 that had an issue during an update or something and got stuck on the Factory reset protection. I said that I could try to help him out as I use to be heavy on XDA and pretty sure I can find a fix here. I have searched this thread and root but can't seem to find the fix for the AT%T variant. I even had him purchase the OTG 32GB usb from the AT&T store. If anyone can point me in the right direction that would be greatly appreciated. If I need to create a vm for Linux or what just getting things in order to help a friend.
Thanks for all the help.
I haven't had to deal with that issue before but I heard there are videos out there showing how to do it. Here's one from YouTube. I didn't take time to watch it but maybe it'll help you.
https://youtu.be/DJ8_qbj1DPQ
jack man said:
I haven't had to deal with that issue before but I heard there are videos out there showing how to do it. Here's one from YouTube. I didn't take time to watch it but maybe it'll help you.
https://youtu.be/DJ8_qbj1DPQ
Click to expand...
Click to collapse
I tried that with the otg cable explorer didn't open.
Sent from my SM-G955U using Tapatalk

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