Develop Bugs

GSM Galaxy Nexus Available in U.S. March 21st

http://www.androidcentral.com/gsm-samsung-galaxy-nexus-launch-regional-carrier-i-wireless-march-21
A regional carrier in Iowa will be selling it. Anyone waiting for a GN with a U.S. warranty, your wait is over.
Sent from my Galaxy Nexus

Does this mean some sort of US support for the rest of us? Meaning if we had to call in Samsung regarding the GSM galaxy nexus the phone agent will finally have a script to read to us?
Hopefully we can get repairs done in Samsung US service centers too.
Sent from my Galaxy Nexus using Tapatalk

I highly doubt they will offer any international Nexus owners repair services...even for a fee. This has been my only consideration of selling mine and waiting for a more local option because I have no options should the worst happen.
Sent from my Galaxy Nexus using xda premium

There's a few cellphone repair companies that could fix something that goes wrong with gnex. However I agree that not having an official service center being able to look at the phone in the US is big downside.
Sent from my Galaxy Nexus using Tapatalk

has anyone called them to see if they offer the phone unlocked, off contract?

in my Country Puerto Rico The Phone Released On January Via Claro Carrier and PR it's territory in USA why to late to USA

Made a post about this, and got some useless replies. Here's from my post.
Called iwireless.com today...and they are indeed selling the GSM Galaxy Nexus. They'll even sell them to non-customers, though they told me they only have one left right now, but they're getting more Friday.
This is the FIRST time the GSM pentaband has been sold in the USA, correct? This is huge to me, because it comes with a USA warranty. The last thing I want is to import the phone, and then Samsung won't even service it.
So do you think the iwireless version is the exact same as the world phone? Like if I buy an imported phone, will Samsung even know the difference, or will they say "sorry, yours is grey market, it can't be serviced here." Possibly by the IMEI number?
Very intriguing. I'm of course hoping that T-mobile gets it for real soon. Still waiting to hear what the SGH-T999 is. Anyone buy one of these from iwireless?
http://www.iwireless.com/phones_detail.asp?pid=228

nathan118 said:
Made a post about this, and got some useless replies. Here's from my post.
Called iwireless.com today...and they are indeed selling the GSM Galaxy Nexus. They'll even sell them to non-customers, though they told me they only have one left right now, but they're getting more Friday.
This is the FIRST time the GSM pentaband has been sold in the USA, correct? This is huge to me, because it comes with a USA warranty. The last thing I want is to import the phone, and then Samsung won't even service it.
So do you think the iwireless version is the exact same as the world phone? Like if I buy an imported phone, will Samsung even know the difference, or will they say "sorry, yours is grey market, it can't be serviced here." Possibly by the IMEI number?
Very intriguing. I'm of course hoping that T-mobile gets it for real soon. Still waiting to hear what the SGH-T999 is. Anyone buy one of these from iwireless?
http://www.iwireless.com/phones_detail.asp?pid=228
Click to expand...
Click to collapse
They'd need a receipt of purchase to do a warranty job. So unless you bought from iwireless I would assume the rest of us won't be covered because our phones weren't bought within the region it was intended for.
Sent from my Galaxy Nexus using Tapatalk

lazaro17 said:
They'd need a receipt of purchase to do a warranty job. So unless you bought from iwireless I would assume the rest of us won't be covered because our phones weren't bought within the region it was intended for.
Sent from my Galaxy Nexus using Tapatalk
Click to expand...
Click to collapse
When I sent my Nexus S in for warranty repair I was never asked for a receipt (good thing, because I bought the phone used). However, the model number is probably different if the phone was imported.
nathan118 said:
Made a post about this, and got some useless replies. Here's from my post.
Called iwireless.com today...and they are indeed selling the GSM Galaxy Nexus. They'll even sell them to non-customers, though they told me they only have one left right now, but they're getting more Friday.
This is the FIRST time the GSM pentaband has been sold in the USA, correct? This is huge to me, because it comes with a USA warranty. The last thing I want is to import the phone, and then Samsung won't even service it.
So do you think the iwireless version is the exact same as the world phone? Like if I buy an imported phone, will Samsung even know the difference, or will they say "sorry, yours is grey market, it can't be serviced here." Possibly by the IMEI number?
Very intriguing. I'm of course hoping that T-mobile gets it for real soon. Still waiting to hear what the SGH-T999 is. Anyone buy one of these from iwireless?
http://www.iwireless.com/phones_detail.asp?pid=228
Click to expand...
Click to collapse
I wonder if the model number is the same as Canada - i9250M?
And more importantly, are there new radios that come with the U.S. model?

Well, if the requirement for warranty service is a USA receipt...if the phone is identical to the imported phones from europe and canada, couldn't you just buy a phone from Amazon and say "Hi, here's my receipt from the company Amazon in the USA."
Can anyone confirm if the iwireless model is in anyway different?
And even ignoring warranty issues, does this mean Samsung USA will now repair an imported Galaxy Nexus? Because heck, I'd rather pay closer to $500 for some of these imported models and get zero warranty, I just want to make sure I can get it repaired if I have any issues.

nathan118 said:
Well, if the requirement for warranty service is a USA receipt...if the phone is identical to the imported phones from europe and canada, couldn't you just buy a phone from Amazon and say "Hi, here's my receipt from the company Amazon in the USA."
Can anyone confirm if the iwireless model is in anyway different?
And even ignoring warranty issues, does this mean Samsung USA will now repair an imported Galaxy Nexus? Because heck, I'd rather pay closer to $500 for some of these imported models and get zero warranty, I just want to make sure I can get it repaired if I have any issues.
Click to expand...
Click to collapse
Guess we won't know until someone tries, or maybe calls Samsung.
Sent from my Galaxy Nexus

ragnarokx said:
Guess we won't know until someone tries, or maybe calls Samsung.
Sent from my Galaxy Nexus
Click to expand...
Click to collapse
Just spoke to a level 2 phone agent at Samsung Wireless US. The phones iwireless are selling are actually imported as well so they technically do not have US warranty. Any repairs or defects you might have will be done through iwireless, I'm assuming they'd have to swap it out or mail back to country of origin.
So we still have zero US support on galaxy nexus. I'm still trying to get my earpiece speaker fixed and they don't even have the part for it.

Hello, How are you?
Please, Does someone know any news about Galaxy Nexus GSM version availability in USA?
Is it safe to order it online at Expansys?
Thanks

[Q] Should I....?

Hello, i've been using a tmo SGSII for a while.
I was going to change into GN when it comes out for TMO later.
but it seems i've been waiting forever for it, and i'm giving up.
I'm trying to buy a unlocked GSM version of GN.
i'm thinking of buying GN from here
http://www.ebay.com/itm/Samsung-Gal...4353?pt=Cell_Phones&hash=item2c642a7221#rpdId
just because it's in US, and it'll be easier for me to sent it back if there's any problem.
Do you think it's okay for me to buy GN around this time?
or should i just wait for the SGSIII in... like Q4? (i don't mind buying both of them)
plus, i heard unlocked gsm GNs' are OS locked, where you cannot upgrade the software via OTA.
is this true? or this doesn't matter? would i be able to get an OTA without any problem? or do i have to use a 3rd party program? or i can't simply do it?

ILLHYHL said:
i'm thinking of buying GN from here
http://www.ebay.com/itm/Samsung-Gal...4353?pt=Cell_Phones&hash=item2c642a7221#rpdId
just because it's in US, and it'll be easier for me to sent it back if there's any problem.
Click to expand...
Click to collapse
Sorry, not true. Just because you're buying it from a seller in the US doesn't mean that Samsung Europe will honor your warranty. If you want a guarantee (or as close to a guarantee as you'll get with a grey market device) of having a manufacturer warranty, choose a reputable US-based importer (not a random eBay seller) that will help facilitate the warranty exchange with Samsung. Samsung Europe will (most likely) not deal with a US customer directly because the phone is not sold here.
Do you think it's okay for me to buy GN around this time?
or should i just wait for the SGSIII in... like Q4? (i don't mind buying both of them)
Click to expand...
Click to collapse
That's your call. No one can tell you what you want or what to do. Read up and make a choice.
plus, i heard unlocked gsm GNs' are OS locked, where you cannot upgrade the software via OTA.
is this true? or this doesn't matter? would i be able to get an OTA without any problem? or do i have to use a 3rd party program? or i can't simply do it?
Click to expand...
Click to collapse
This is not true... Not sure what you're talking about. The entire point of buying unlocked phones is so that you can still receive the updates OTA without waiting for carriers to approve them. The Galaxy Nexus receives OTAs just fine.

martonikaj said:
Sorry, not true. Just because you're buying it from a seller in the US doesn't mean that Samsung Europe will honor your warranty. If you want a guarantee (or as close to a guarantee as you'll get with a grey market device) of having a manufacturer warranty, choose a reputable US-based importer (not a random eBay seller) that will help facilitate the warranty exchange with Samsung. Samsung Europe will (most likely) not deal with a US customer directly because the phone is not sold here.
Click to expand...
Click to collapse
i'm not talking about a warranty. i never get warranty, for anything. i take care of my electronic devices well (more like worshiping god lol. every single one of electronic devices that i ever had lived way over their life expectancy)
i'm talking about the amount of time for the phone to get to me. it should be way faster than from the overseas, correct?
also, it says i should get my money back if i return it within 7 days, and only one or two day is needed for me to figure out if there is anything wrong with the phone.
also, feedback of this seller is quite good
oh, can you tell me any reputable us based importer just in case ?
how does this look??
http://www.popularelect.com/Samsung...xusPrime.htm?gclid=CM23lZLShq8CFQdN4AodVlFA9Q

(√°б° )√ Y U NO BUY AT AMAZON?
But seriously: if you ask such a question in a galaxy nexus forum everybody will tell you to buy the GNex you should decide by yourself and your needs and not by that what others tell you (free will you know? )
Sent from my Galaxy Nexus using XDA

I came from t mo s2 and am happy. Got my gnex through amazon from a legit seller on the west coast and had it in Baltimore MD in 3 days.
Sent from my Galaxy Nexus using xda premium

I got my galaxy nexus around a month ago and my only regret is not getting it sooner!!
i waited a while to buy a phone and was also considering waiting for the sgsIII but every time a phone was released a new phone was announced and i ended up just waiting and waiting haha it was an endless loop...
finally gave in and just picked up the galaxy nexus and never looked back

Those of u who baought the phone, can any one of u please tell me any link to good amazon seller or website, something like that? (Sending within the us) i want the phone in my hand as soon as possible
I decided that im going to buy this phone, but there is hundreds of sellers on line and cant figure out who is most credible..
Thanks in advance.
Sent from my SGH-T989 using xda premium

ILLHYHL said:
Those of u who baought the phone, can any one of u please tell me any link to good amazon seller or website, something like that? (Sending within the us) i want the phone in my hand as soon as possible
I decided that im going to buy this phone, but there is hundreds of sellers on line and cant figure out who is most credible..
Thanks in advance.
Sent from my SGH-T989 using xda premium
Click to expand...
Click to collapse
www.negrielectronics.com
https://negrielectronics.com/catalo...x=0&y=0&order=relevance&dir=desc#.T3KzJ2lWqgc

Warranty Claim or Pay to Repair in the U.S.? Please help me. (SDS involved)

Hello people!
Looks like I might have become the first in the U.S. to experience the SDS issue, at least among those who attend this forum regularly? Because I searched and searched, read and read, and could not find a single sign that anyone in the U.S. has experienced this SDS issue and filed a warranty claim to someone/somewhere. I contacted Samsung USA and they said this device is not supported and they're not trained to provide the support to me, and directed me to their international website... I had not luck with their international website either, so I contacted Amazon seller who I bought my N7100 from. And they have not replied in the past couple days...
So I wanted to see if anyone here has imported his/her n7100 into the U.S. and happened to encounter any issue with the phone and successfully filed warranty claim against Samsung. If so, how can that be done?
Worst case scenario, I pay to repair n7100 in the U.S., who should I go to? Or do I have to send the phone overseas either way?
Many thanks in advance.

bump for help please :crying:

I did not import my phone, I got it from Sprint, BUT..................given the choice, ship it back to Korea for Warranty!!! Have you ever a conversation with repair tech's in most mobile shops here??? And even with TEP they will give you every excuse how YOU messed it up or dropped and and your claim is denied.
If you send it back and likely they will get you someone that actually BUILDS the note's, original part, or give you a brand new (not referb) Note!!
This is JMO! Good Luck!!

Thanks for your reply. However, who would I contact before I ship it to Korea? I'd guess I'll have to have Samsung open an RMA for me or something?

Hi
if you have N7100 SDS,,Usually You Need Replace eMMC....
I Have and i can replace eMMC ,,,Please Read :http://forum.gsmhosting.com/vbb/9306319-post324.html
i'm product manager on RIFF-Jtag Box and I can do it,,,Plz Contact Me Via eMail or Sonork
[email protected]
Thanks

Thanks for the info. How much do you charge for the repair though? Also, where am I gonna send it to? Your location shown under your name or did you implicate (if you implicated at all) that you have stores in the U.S.?

How long have you had the phone? Is it within 30-day return period? For return/replacement reasons I only buy items from Amazon that are Prime Eligible even if the non-Prime ones are dirt cheap.

clearday said:
How long have you had the phone? Is it within 30-day return period? For return/replacement reasons I only buy items from Amazon that are Prime Eligible even if the non-Prime ones are dirt cheap.
Click to expand...
Click to collapse
I wish! :crying: I've had it for well over 5 months. It wasn't prime even tho I do have prime membership, because at the time I bought it, only ones available are from all kinds of importers/sellers that sell THRU amazon. Even though it's prime (fulfilled by Amazon), im not sure if it's Amazon that you can contact for warranty claim after 5 months, because it is not sold by Amazon but only "fulfilled".
It's unlucky to say the least. It is essentially "mistake by mistakes" made by me. I shouldn't have assumed that there should be no issue like SDS on an Samsung device; I shouldn't have assumed that if something happens, it's easy as a breeze to just call Samsung UK to get things fixed; I shouldn't have assumed that the seller I chose on Amazon is willing to help me if Samsung UK and Samsung USA kicks me back n forth; etc etc...
Bad assumptions, bad luck.
If anyone had any experience with this, please please help me :good:. I swear I'm not gonna be so trusting next time. I will buy from a seller that's known to be helpful with their customers' warranty claim, i.e., expansys. I would even buy a carrier subsidized phone just for the sake of the proper support. I thought the worst case with this dead phone for me was to pay high bills to fix it and sell it to cover partial cost, but now it looks like the worse case is that I don't know where to go to fix it...

cswithxda said:
I wish! :crying: I've had it for well over 5 months. It wasn't prime even tho I do have prime membership, because at the time I bought it, only ones available are from all kinds of importers/sellers that sell THRU amazon. Even though it's prime (fulfilled by Amazon), im not sure if it's Amazon that you can contact for warranty claim after 5 months, because it is not sold by Amazon but only "fulfilled".
It's unlucky to say the least. It is essentially "mistake by mistakes" made by me. I shouldn't have assumed that there should be no issue like SDS on an Samsung device; I shouldn't have assumed that if something happens, it's easy as a breeze to just call Samsung UK to get things fixed; I shouldn't have assumed that the seller I chose on Amazon is willing to help me if Samsung UK and Samsung USA kicks me back n forth; etc etc...
Bad assumptions, bad luck.
If anyone had any experience with this, please please help me :good:. I swear I'm not gonna be so trusting next time. I will buy from a seller that's known to be helpful with their customers' warranty claim, i.e., expansys. I would even buy a carrier subsidized phone just for the sake of the proper support. I thought the worst case with this dead phone for me was to pay high bills to fix it and sell it to cover partial cost, but now it looks like the worse case is that I don't know where to go to fix it...
Click to expand...
Click to collapse
Sorry about the warranty bro. By the way, I've successfully returned items to sellers without problems even when it was only fulfilled by amazon. One instance was an order of 750gb seagate xt HD, to which I received a 60gb HD instead. Contacted the seller, got no response, contacted Amazon and I was immediately issued an RMA.
As far as requesting support from warranty, knock on wood, I haven't such experience yet with items purchased from amazon.
Good luck man, hopefully someone can help you in this forum.

clearday said:
Sorry about the warranty bro. By the way, I've successfully returned items to sellers without problems even when it was only fulfilled by amazon. One instance was an order of 750gb seagate xt HD, to which I received a 60gb HD instead. Contacted the seller, got no response, contacted Amazon and I was immediately issued an RMA.
As far as requesting support from warranty, knock on wood, I haven't such experience yet with items purchased from amazon.
Good luck man, hopefully someone can help you in this forum.
Click to expand...
Click to collapse
Thanks for the kind words man. If you have a note 2 just remember to update whenever it's possible and avoid ending up like me hah...

Hey cswithxda, I have the same situation. Bought a N7100 from Amazon a few months ago (around November) and everything was fine until this afternoon when it was just off. Tried turning it on but I'm just getting the dim red light that flashes slowly when I press the power button. Charging light is off and the phone appears absolutely dead.
A while ago I checked to see if I have a vulnerable chip, and it was positive.
Samsung's live chat said they don't support international products.
I might go to one of those repair places tomorrow to see if they can diagnose the phone. Then I might see if Samsung USA will even look at it, or else I might send it to UK or Korea?
What have you done since your phone suffered from the SDS?

Gordon. said:
Hey cswithxda, I have the same situation. Bought a N7100 from Amazon a few months ago (around November) and everything was fine until this afternoon when it was just off. Tried turning it on but I'm just getting the dim red light that flashes slowly when I press the power button. Charging light is off and the phone appears absolutely dead.
A while ago I checked to see if I have a vulnerable chip, and it was positive.
Samsung's live chat said they don't support international products.
I might go to one of those repair places tomorrow to see if they can diagnose the phone. Then I might see if Samsung USA will even look at it, or else I might send it to UK or Korea?
What have you done since your phone suffered from the SDS?
Click to expand...
Click to collapse
Sorry about your unlucky situation.
By repair places, do you mean Samsung support center or something? I talked to Samsung USA also and they wouldn't even talk to me if I tell them the model number (n7100). So I really don't know where I should go now. I contacted original seller and the help was minimal (telling me to contact Samsung).
I would like to send it to either UK or Korea, as long as it can be repaired, or even better, if it can be repaired under warranty.
Let me know what you find out with repair places.
Also, I did not know about SDS after my phone's dead. So I had been suffering from hangs/freezes but thought it was only software problem and was being lazy about re-flashing it. I wish I'd come here more often when the phone was in a good condition, not after it died... Anyway, after I got to know that it's been SDS'd, I contacted seller, SamUK, SamUSA without any luck. It is just amazing how much we are unsupported in this situation. As large as Samsung has become, how hard can it be for them to just provide global repair services (if not warranty services)

BABAK236 said:
Hi
if you have N7100 SDS,,Usually You Need Replace eMMC....
I Have and i can replace eMMC ,,,Please Read :http://forum.gsmhosting.com/vbb/9306319-post324.html
i'm product manager on RIFF-Jtag Box and I can do it,,,Plz Contact Me Via eMail or Sonork
[email protected]
Thanks
Click to expand...
Click to collapse
$150 for an emmc chip?
How much does whole motherboard itself cost

I'm about to go to a phone repair place for a diagnostic test and see if they can do anything. I'll let you know what I find.
I was surprised to read that Samsung UK didn't wasn't helpful, since this phone is sold there. As a last-case scenario I was thinking of sending my phone to a friend over there and sending it in for repair.

Okay, as of today I sent the phone to a friend in the UK who was kind enough to let me use his address. It really sucks from having the best, most powerful phone to nothing, but I will likely pick up a Nexus 4 to use. I don't regret purchasing the phone since I wanted to have the best and it needed to be unlocked, but in the future I will be more cautious about buying one without local warranty.
I just hope the phone is 'dead' enough so the fact that I rooted it isn't detected.
What have you done with yours? I imagine it'll take ~2 weeks for my package to get shipped across the pond, and then I'll calculate 1.5 months for repair. I'll keep you posted on how it goes; maybe it's an option to get yours repaired there too?

Gordon. said:
Okay, as of today I sent the phone to a friend in the UK who was kind enough to let me use his address. It really sucks from having the best, most powerful phone to nothing, but I will likely pick up a Nexus 4 to use. I don't regret purchasing the phone since I wanted to have the best and it needed to be unlocked, but in the future I will be more cautious about buying one without local warranty.
I just hope the phone is 'dead' enough so the fact that I rooted it isn't detected.
What have you done with yours? I imagine it'll take ~2 weeks for my package to get shipped across the pond, and then I'll calculate 1.5 months for repair. I'll keep you posted on how it goes; maybe it's an option to get yours repaired there too?
Click to expand...
Click to collapse
I bought a nexus 4 as well lol. I really needed a phone and it was cheap! :good: The experience has been as good as on N7100. 4.2.2 is even smoother now.
I have been caught up with school works and sth else in life, so I haven't really tried anything else yet. Samsung UK sent me an email that I cannot reply (automated email system), gave me a link to the list of Samsung regional supports (hell, they think I cannot find that on my own?!), and nothing more. Samsung USA just slammed the door in my face, basically saying "no, good luck" when I tried live support on their website. So now I am still trying to get my original seller into this and help me, but they haven't replied in the past 2 weeks.
I wish I had a friend in UK!
BTW, when you bought your phone thru Amazon, did you notice where the phone came from? I'm not sure where my came from now.. It has German, French, and Italian user guide in it, but on the warranty card, it seems to be written in German and Slovenian. And Samsung Electronics Austria GmbH is the only thing I can read (those long, long german words are giving me a headache :silly: ) It talked about three regions - Austria, Slovenia, and Switzerland (thanks to Google Translate). So it looks like this phone might come from Austria. I am not sure if it still can be sent to UK for repair.

Well my friend in the UK really only has to drop it in his mail and then accept it when it comes back. I'll let you know how it goes because he might be able to help you too. I'm pretty sure mine came from California (Amazon seller WorldWide Distributors). But the firmware version on the phone was from Brazil or Panama.
I made an account on Samsung UK's site and it accepted the model number, serial number and IMEI number so despite not being from the region, it should be good. Did you do anything to your phone just before it died? I think that installing MIUI with kernel 4.1.1 was the insult that triggered it all for me. I should've realized the vulnerability but assumed the newest version would have the SDS fix included.
I was thinking about bringing it to a cell phone repair place for diagnosis, but it didn't have water damage or broken screen so I doubt they could have helped.
Being optimistic, not having a good cell phone is really allowing me to focus on my final USMLE studies!

Gordon. said:
Well my friend in the UK really only has to drop it in his mail and then accept it when it comes back. I'll let you know how it goes because he might be able to help you too. I'm pretty sure mine came from California (Amazon seller WorldWide Distributors). But the firmware version on the phone was from Brazil or Panama.
I made an account on Samsung UK's site and it accepted the model number, serial number and IMEI number so despite not being from the region, it should be good. Did you do anything to your phone just before it died? I think that installing MIUI with kernel 4.1.1 was the insult that triggered it all for me. I should've realized the vulnerability but assumed the newest version would have the SDS fix included.
I was thinking about bringing it to a cell phone repair place for diagnosis, but it didn't have water damage or broken screen so I doubt they could have helped.
Being optimistic, not having a good cell phone is really allowing me to focus on my final USMLE studies!
Click to expand...
Click to collapse
WOW good luck with the exam, i used to do premed but changed my major my GPA wasn't good enough
Anyway, that's for sure a better news. It looks like Samsung UK does not screen off phone bought outside of UK support region (if yours was from Mid/latin america.
Please definitely update this, if this works out I'll follow your path. Thanks for being the first in this case and helping the rest of us!

Gordon. said:
Hey cswithxda, I have the same situation. Bought a N7100 from Amazon a few months ago (around November) and everything was fine until this afternoon when it was just off. Tried turning it on but I'm just getting the dim red light that flashes slowly when I press the power button. Charging light is off and the phone appears absolutely dead.
A while ago I checked to see if I have a vulnerable chip, and it was positive.
Samsung's live chat said they don't support international products.
I might go to one of those repair places tomorrow to see if they can diagnose the phone. Then I might see if Samsung USA will even look at it, or else I might send it to UK or Korea?
What have you done since your phone suffered from the SDS?
Click to expand...
Click to collapse
How did you check for vulnerable chip?

Gordon. said:
I made an account on Samsung UK's site and it accepted the model number, serial number and IMEI number so despite not being from the region, it should be good. Did you do anything to your phone just before it died? I think that installing MIUI with kernel 4.1.1 was the insult that triggered it all for me. I should've realized the vulnerability but assumed the newest version would have the SDS fix included.
Click to expand...
Click to collapse
Oh btw, I don't think anything triggered the issue, it was just there from the beginning I didn't even install anything new for at least 2 months before the phone died. Just normal daily use - web browsing, call, SMS, mobile IM, etc. I did start experiencing random freezes about 2 weeks before the phone died, and it became much more frequent towards the end of its life.
clearday said:
How did you check for vulnerable chip?
Click to expand...
Click to collapse
Search "SDS xda" on google, and you'll find a ton of info. I didn't know about this issue before my phone died, so I never bothered to check if the chip in my phone was defective hehe..

Samsung blocking imei's by what method?

If the rumor is true and Samsung is truly going to block imei's after September 30th of phones not replaced under the recall how would they go about doing this? I would assume by silent OTA. Would running twrp and custom ROM be able to stop this from happening? Before anyone assumes I'm not replacing device by choice this is not true. My eBay seller is unwilling to exchange my device and Samsung is unwilling to help since it was bought on eBay and device is international and I'm in the usa. So I'm in a bad spot and refuse to have a$900 paper weight. I'm looking into other options with eBay on somehow getting my money back but it looks to be a long shot.
Sent from my SM-N930F using Tapatalk

flyinj54 said:
If the rumor is true and Samsung is truly going to block imei's after September 30th of phones not replaced under the recall how would they go about doing this? I would assume by silent OTA. Would running twrp and custom ROM be able to stop this from happening? Before anyone assumes I'm not replacing device by choice this is not true. My eBay seller is unwilling to exchange my device and Samsung is unwilling to help since it was bought on eBay and device is international and I'm in the usa. So I'm in a bad spot and refuse to have a$900 paper weight. I'm looking into other options with eBay on somehow getting my money back but it looks to be a long shot.
Sent from my SM-N930F using Tapatalk
Click to expand...
Click to collapse
How did you pay? With PayPal? Cause in pretty sure they can get the refund done with their return policy for customers if you go through them.
Sent from my SAMSUNG-SM-N930A using Tapatalk

I don't think it involves an ota, the block list is sent to the carriers. I think it was intended for stolen phones.
Working with eBay is your best bet, from the sounds of it. Best of luck.
Sent from my SM-N930T using Tapatalk

IMEIs can be blocked through networks not by OTA or software, it's literally a block from using any mobile network by the network worldwide.

Yes I did use PayPal and a credit card that is setup through them. I am within the 30 day return window. I did read that the return is only valid through a defective product or item received not as described. I would consider the recall a defect but we willing have to see if they agree. What is the likelihood they would send all these imei's blocks to every carrier in the usa on an international phone? I would that would be highly unlikely. I would say the usa versions imei's I could see being blocked but an international devices imei? What do you think?
I reread a post that it would be worldwide block through all carriers. I can't hardly believe they can do this on a product you bought that they won't replace because Of where you bought it. This is becoming a real pita
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flyinj54 said:
If the rumor is true and Samsung is truly going to block imei's after September 30th of phones not replaced under the recall how would they go about doing this? I would assume by silent OTA. Would running twrp and custom ROM be able to stop this from happening? Before anyone assumes I'm not replacing device by choice this is not true. My eBay seller is unwilling to exchange my device and Samsung is unwilling to help since it was bought on eBay and device is international and I'm in the usa. So I'm in a bad spot and refuse to have a$900 paper weight. I'm looking into other options with eBay on somehow getting my money back but it looks to be a long shot.
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Click to collapse
rumors are rumors.....unless samsung release a statement stating that they are going to ban the IMEI everything is smoke and daggers.........exchange can always be done at the sammy regional store/office where they device was first purchased (in this case...where ebay seller got the phones from initially)
while the F version is called the "international" version....each region has their own variation of the F model......
buying from ebay is like buying your neighbor's car......once purchase in good faith......your neighbour is not responsible for any maintenance thereafter.....

flyinj54 said:
Yes I did use PayPal and a credit card that is setup through them. I am within the 30 day return window. I did read that the return is only valid through a defective product or item received not as described. I would consider the recall a defect but we willing have to see if they agree. What is the likelihood they would send all these imei's blocks to every carrier in the usa on an international phone? I would that would be highly unlikely. I would say the usa versions imei's I could see being blocked but an international devices imei? What do you think?
I reread a post that it would be worldwide block through all carriers. I can't hardly believe they can do this on a product you bought that they won't replace because Of where you bought it. This is becoming a real pita
Sent from my SM-N930F using Tapatalk
Click to expand...
Click to collapse
IMEIs are blocked worldwide when they are blocked. It's a worldwide system for stopping device usage after phone theft.

Omg I don't want a $1200 CAD paperweight..

I think a lot of the ebay seller, ebay themselves, and PayPal issues and problems regarding refunds and exchanges. Is mainly due to the fact that the recalls were new and no one really had any idea of how to go about it and were just pushing blame.
If you wait a little bit for the smoke to Settle and there is a little more clarity on what is going on, in regards to the recalls and procedures.
Maybe some of these entities may reverse or take a different stand on their earlier decisions if you revisit them, after they get a better understanding of what is going on and how their earlier decision just left their consumers. Screwed. Especially ebay and PayPal who are suppose to protect the consumers with buyers protection.

NIKKOTUASON said:
Omg I don't want a $1200 CAD paperweight..
Click to expand...
Click to collapse
Are you in the same position as myself?
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flyinj54 said:
Are you in the same position as myself?
Sent from my SM-N930F using Tapatalk
Click to expand...
Click to collapse
My seller (never-msrp) is just giving me the run around. I keep messaging him/her/them but their telling me their still waiting on what Samsung is going to do and or tell them how to act when being asked about returns.
I don't want to return my device. My device works beautifully. But now this $hit Samsung might deactivate non exchanged possibly dangerous phones has got me worried and Ihave no idea what to do...

Just saw this article:
http://www.androidauthority.com/samsung-remotely-deactivate-defective-galaxy-note-7-715862/

sakohunter said:
I think a lot of the ebay seller, ebay themselves, and PayPal issues and problems regarding refunds and exchanges. Is mainly due to the fact that the recalls were new and no one really had any idea of how to go about it and were just pushing blame.
If you wait a little bit for the smoke to Settle and there is a little more clarity on what is going on, in regards to the recalls and procedures.
Maybe some of these entities may reverse or take a different stand on their earlier decisions if you revisit them, after they get a better understanding of what is going on and how their earlier decision just left their consumers. Screwed. Especially ebay and PayPal who are suppose to protect the consumers with buyers protection.
Click to expand...
Click to collapse
recalls work different way.....since the device it not defective......so i don't think its a matter of pushing blame.......
buyer protection is only useful when you haven't got the item or it isn't what is described.........the devices wasn't defective when you received it......it was in working order.......at this point....its mostly out of ebay's hands since it came as advertised......
paypal will probably look at it....and say.....the transaction was made in good faith between you and the seller......(because the product came as advertised...recall does not fall into "defective" categories).........
the ebay seller depending on who it is....may help you with the exchange.....each seller can have their own terms and condition though.......i checked a couple of listing....and most of them say that you have a 12 month manufacturing warranty.....(i think the key word is manufacture....which means its samsung).......so its more like if the seller is willing to help....but most likely you will have to deal with samsung yourself......

It will be a good move though... Considering many airlines are banning it on flight, hopefully this will encourage them to lift the ban...

NIKKOTUASON said:
My seller (never-msrp) is just giving me the run around. I keep messaging him/her/them but their telling me their still waiting on what Samsung is going to do and or tell them how to act when being asked about returns.
I don't want to return my device. My device works beautifully. But now this $hit Samsung might deactivate non exchanged possibly dangerous phones has got me worried and Ihave no idea what to do...
Click to expand...
Click to collapse
i don't think they will go to that extreme.....and honestly....unless samsung release a statement about IMEI block...i will take it as a grain of salt.......remember......its only someone in reddit that is talking about it.......with no proof that except for what he wrote about the phone call.......but samsung france haven't release any statement to that fact.....
if you know where your phone was first purchased......then you can call the samsung number for that region and see what you can do......

NIKKOTUASON said:
My seller (never-msrp) is just giving me the run around. I keep messaging him/her/them but their telling me their still waiting on what Samsung is going to do and or tell them how to act when being asked about returns.
I don't want to return my device. My device works beautifully. But now this $hit Samsung might deactivate non exchanged possibly dangerous phones has got me worried and Ihave no idea what to do...
Click to expand...
Click to collapse
Keep on contact with me and I'll do the same if we come with any resolutions please share
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flyinj54 said:
Keep on contact with me and I'll do the same if we come with any resolutions please share
Sent from my SM-N930F using Tapatalk
Click to expand...
Click to collapse
Yes will do for sure. Well it seems like never-msrp isn't going to be of any help here as they keep giving me the same answers to my many different questions, so it seems like I'll be contacting Samsung Vietnam tomorrow to see what I can do.
P.S.
Never-msrp keeps telling me that Vietnam models are not affected, I wonder if it's true?

NIKKOTUASON said:
Never-msrp keeps telling me that Vietnam models are not affected, I wonder if it's true?
Click to expand...
Click to collapse
The Aussie supplied phones are made in Vietnam and are all being recalled.. Dunno if they are different to the Vietnamese market models though hardware wise.
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Samsung is not blocking affected phones:
http://m.androidcentral.com/samsung-refutes-note-7-remote-deactivation-reports
Who would have thought that a random reddit post was not true.
Sent from my SM-G930W8 using XDA-Developers mobile app

tonymy01 said:
The Aussie supplied phones are made in Vietnam and are all being recalled.. Dunno if they are different to the Vietnamese market models though hardware wise.
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Click to collapse
Vietnam is affected... china made are most probably not

Samsung Note 7 sm-n930fd International version not being accepted by Samsung US

Hello we are an business stuck with "60 pieces" of the famous Samsung Note 7 interational version, imported from Singapore. model sm-n930fd (black, gold, silver).
Since day 1 (September) #recallprogam for note 7 we start dealing with Samsung US, first as business didn't work, then as a consumer, didn't work.
After they announce the full recall we start again, contacting Samsung Singapore, Samsung US,
- so far Singapore helps (replies email and follow up the case)
- Samsung US, delays the case. already like 5 tickets numbers, operator mention 24 to 48 hrs, then 5 to 7 business days, after the due date, cancel the ticket and starts a new one. it becomes and never ending loop.
they promise a supervisor will contact you, the case has been escalated, but is not moving . we submit proof of purchases, imeis. do you imagine read 60 x2 (dual simcards) imeis over the phone? :crying:
Somebody else is having the same issue?
We contact us consumer product safety comission, help me howard, twitter account, etc.

You must make you feel out loud by Samsung USA because i.e Samsung Italy is refunding WHATEVER Note 7 from around the world (provided that you show how much you spent with some documentation of course) without question!

Well, I think that if you go to Singapore, you would be able to turn each in for nearly 1100$. But you don't have but til the 8th of November to do so. I called and they offered to refund my money but not trade...they told me to go to the US side to trade. I have actually ran into several reports of S7 edge (the phone I would want to get if I did trade) exploding/burning up. I have also read reports that over 26 incidents of the originally note 7s were BS reports. see http://www.hardwarezone.com.sg/tech...false-reports-note7-fires-one-which-singapore http://www.hardwarezone.com.sg/tech-news-samsung-received-26-false-reports-note7-fires-one-which-singapore for details. I have decided thus far to keep mine. I have had not one indication that my Note 7 is anymore dangerous than any other phone I have every owned. ALL phones have a chance of burning up when you recharge them or put them under heavy loads of use. Just look it up. Now should I decide to trade my phone in, I end up loosing in on the deal...since I can buy a single sim (I have dual now) S7 edge for less than 600$ and the thank you from the US side is a 100$ plus 50$ keeping with the brand thing... In my opinion, not worth it when I am confident that the phone I have now and have had for over a month (and charge all the time at work and in the car) is safe. If it were going to blow up, it would have done so already, like reports we have heard (while this is not the one I was looking to show, this will do for now), http://www.computerworld.com/article/3134530/android/samsung-galaxy-s7-edge-phones-are-catching-fire-too-2-fires-in-the-last-week.html Like I said earlier... ALL phones are potential bombs without proper care and cautions.

[email protected] said:
Hello we are an business stuck with "60 pieces" of the famous Samsung Note 7 interational version, imported from Singapore. model sm-n930fd (black, gold, silver).
Since day 1 (September) #recallprogam for note 7 we start dealing with Samsung US, first as business didn't work, then as a consumer, didn't work.
After they announce the full recall we start again, contacting Samsung Singapore, Samsung US,
- so far Singapore helps (replies email and follow up the case)
- Samsung US, delays the case. already like 5 tickets numbers, operator mention 24 to 48 hrs, then 5 to 7 business days, after the due date, cancel the ticket and starts a new one. it becomes and never ending loop.
they promise a supervisor will contact you, the case has been escalated, but is not moving . we submit proof of purchases, imeis. do you imagine read 60 x2 (dual simcards) imeis over the phone? :crying:
Somebody else is having the same issue?
We contact us consumer product safety comission, help me howard, twitter account, etc.
Click to expand...
Click to collapse
You need to call Samsung Singapore before the 6th. Singapore time and start the refund process. They may issue the refund before you even return the phones. They will mail you a check to Singapore and you need your Tax Payer ID exclusive to that country. That information is listed in their site http://www.samsung.com/sg ?
Sent from my SM-N930F using XDA-Developers mobile app

Awesome, I have the same issue with Samsung Austria.
I just have only one device but the story is exactly the same.
I'm not easily pissed off, but they seem to have is as a goal...

if i were you , i would hook up with samsung singapore , spent some money to sent back the 60 sets to them

Aimara said:
if i were you , i would hook up with samsung singapore , spent some money to sent back the 60 sets to them
Click to expand...
Click to collapse
If I can ship them back., We will be so happy but as we know the phone has been worldwide banned by Airlines.. and Samsung (Singapore and US) of course knows. they play a game want us to give up, it is a lot of money seating in our office.

CerveCesar said:
You need to call Samsung Singapore before the 6th. Singapore time and start the refund process. They may issue the refund before you even return the phones. They will mail you a check to Singapore and you need your Tax Payer ID exclusive to that country. That information is listed in their site ~~~
Sent from my SM-N930F using
I called Singapore more than 30 times, (thanks, PennyTalk) they escalated the case, Samsung Singapore is like upset, "what is the reason for rejection in your country?" , I reply: "there is no reason, there is silence, and new tickets numbers, waiting for the supervisor to wake up from his nap, and the loop never ends, please Can I ship the NOTE 7s back to you?"
Samsung Singapore:-" With regards to the information you append in your earlier reply, we would suggest you to contact Samsung US whom will advice on the exchange process further. We assure you that we will be assisting all Galaxy Note 7 customers in the exchange, regardless of your residing country. / [email protected]
emails address I submit info: cosenr / sea.support/ snaecr_ag48 / President sea.samsung.com(only address reply me)
Also this case has been report to psc.gov and still waiting for a response.. "the unit is hazardous please you need to get ride asap" , I have an open case but still is not moving..
I will be posting every update about this case.. is a lot of money on hold..
thanks for read
Click to expand...
Click to collapse

Gosh! Thats terrible what Samsung is doing to their Sellers. However at least you contacted Samsung Singapore before the deadline. The item itself is not hazardous. Its just defective and banned from airlines. I recommend to just let Samsung get around your claim and give them time. Maybe they have bigger more expensive claims that require faster response like the big phone companies or the people collecting damages.
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CerveCesar said:
Gosh! Thats terrible what Samsung is doing to their Sellers. However at least you contacted Samsung Singapore before the deadline. The item itself is not hazardous. Its just defective and banned from airlines. I recommend to just let Samsung get around your claim and give them time. Maybe they have bigger more expensive claims that require faster response like the big phone companies or the people collecting damages.
Sent from my SM-N930F using XDA-Developers mobile app
Click to expand...
Click to collapse
This is what I am doing being patient, polite and call every day, minimum 3 or 4 times.. I believe I spoke with all the team already..

hmmm.... I'm from Austria too, got last wednesday a call from Samsung Austria for changing my FD modell from Dubai - should use the form of http://www.samsung.com/at/note7exchange
But I don't like change the device now, is the best smartphone I ever had - use Hydra ROM 1.4 and works fine with 100% charging (admittedly tripped knox to 0x1, but no problem for me)
pilzj said:
Awesome, I have the same issue with Samsung Austria.
I just have only one device but the story is exactly the same.
I'm not easily pissed off, but they seem to have is as a goal...
Click to expand...
Click to collapse

JHimmelbauer said:
hmmm.... I'm from Austria too, got last wednesday a call from Samsung Austria for changing my FD modell from Dubai - should use the form of http://www.samsung.com/at/note7exchange
But I don't like change the device now, is the best smartphone I ever had - use Hydra ROM 1.4 and works fine with 100% charging (admittedly tripped knox to 0x1, but no problem for me)
Click to expand...
Click to collapse
I understand, I would love to keep it, but I missed to root it prior to their damn softwareupdates.
Samsung AT is insane, they still give you that recommendation. I went trough the from which also allows you to get you money back.
But at the very end you have to accept the terms which state that the phone has been purchased in Austria only. So this form can not apply if you got it from Dubai.
I made them aware of this already on several occasions.
SamAT seems to be quite disconnected from the rest of the company and they don't really know what they are doing or want to do...

I don't have tested the formular - I was weeks before in contact with Samsung AE and told them, no Airline will transport my N7. Samsung AE has contact SamAT and they contact my office (I was unfortunately not in the office, they spoke with my secretary)
I have rooted all my Note devices, because I like to have my own "look and feels" with own launcher (Apex) - my Note 7 has the same look like my ferst Note until Note 4. No Samsung Software updates is OK for me, all costom roms does what I need and special things I realize 99% with Xposed
pilzj said:
I understand, I would love to keep it, but I missed to root it prior to their damn softwareupdates.
Samsung AT is insane, they still give you that recommendation. I went trough the from which also allows you to get you money back.
But at the very end you have to accept the terms which state that the phone has been purchased in Austria only. So this form can not apply if you got it from Dubai.
I made them aware of this already on several occasions.
SamAT seems to be quite disconnected from the rest of the company and they don't really know what they are doing or want to do...
Click to expand...
Click to collapse

JHimmelbauer said:
I don't have tested the formular - I was weeks before in contact with Samsung AE and told them, no Airline will transport my N7. Samsung AE has contact SamAT and they contact my office (I was unfortunately not in the office, they spoke with my secretary)
I have rooted all my Note devices, because I like to have my own "look and feels" with own launcher (Apex) - my Note 7 has the same look like my ferst Note until Note 4. No Samsung Software updates is OK for me, all costom roms does what I need and special things I realize 99% with Xposed
Click to expand...
Click to collapse
Me too - same country, same situation

[email protected] said:
Imported from Singapore.
Click to expand...
Click to collapse
Samsung's grey-market sales policies are legend. They provide no support or warranty service for devices sold outside their selling region. They also provide no support for any products not purchased from an authorized reseller. Anyone importing a Samsung phone from another region should know the risks - it's not like it's a secret.
So far Singapore helps (replies email and follow up the case)
Click to expand...
Click to collapse
The reseller or distributor you purchased the phones from in Singapore should be the one to help you.
Samsung US, delays the case. already like 5 tickets numbers.
Click to expand...
Click to collapse
This late in the game and after already losing $5B+ I agree Samsung should have a program in place to help people who imported or bought third party even though it's against their support guidelines.
I hope this is a less for those that bought/buy Samsung products third party. You might pay more up front to get a legitimate device but as the Note7 example shows there are huge risks on the back-end should something go south.

I always have accepted the risks of purchasing it overseas. Also rooting was a conscious choice every time. I never expected to have any warranty.
However Samsung pushed updates that made the device unusable. I also accepted the liability if the phone would really start burning, even took precautions and have extinguishers everywhere where I charge the phone.
But now it can only be charged to 60% and you get endless warnings, etc.
This is not what i purchased and it is not usable anymore, so I expect to be able to return it...
Hope it will end well for everyone...

Today I called again to my friends in Samsung US, they give me a new ticket number, one more time.. lol. so far said the supervisors are reviewing my case. has been escalated. We always import from phones and never an issue, but these note 7 is killing us very badly. Samsung us told me I will receive a large box, containing the small boxes, the company handling the recall is : Stericycle 877-860-1200, then they will pass the information to Samsung for issue the check,. of course we talk about timing.. 5 to 7 business days times (wait for box), (wait to review) (wait for check) I will be waiting like 2 months..