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Hey guys, I have a DInc for a work phone here, and we're trying to test something with the VCast Apps app, but when we try to get into it, it launches and gives us the following error:
"Error: Unable to verify your account information. Please call Customer Service."
Thing is, our Office Manager isn't in today thus VZW won't speak to any of us about it. Has anyone else experienced this before? I'm just trying to see what this error is all about. I've already tried going into Manage Applications and clearing out the data for VCast Apps, tried soft resetting the device, and I've made sure it's signed into GMail and all that stuff. I'm fairly sure it's an account issue but I figured I'd poke around XDA and see if anyone has any input
Thanks in advance, any help is greatly appriciated!
I've had that error too before. I don't use that VZW stuff still but if I remember correctly, I could turn off WiFi and that apparently helped it work for me.
Unluckly my phone was stolen about a week ago. Ignorant thieves didn't change my google account so when I go to android market I can see they're using it and that they changed the sim (I can see which operator they have).
I also blocked the imei but it doesn't seem to have worked because I can see they are still using it. My question is: is there any way to know the phone number of the sim? I could try to track them if it could be possible or it's just the operator? I sooo want my phone back! (even if now I've got a galaxy sl).
gianpa said:
Unluckly my phone was stolen about a week ago. Ignorant thieves didn't change my google account so when I go to android market I can see they're using it and that they changed the sim (I can see which operator they have).
I also blocked the imei but it doesn't seem to have worked because I can see they are still using it. My question is: is there any way to know the phone number of the sim? I could try to track them if it could be possible or it's just the operator? I sooo want my phone back! (even if now I've got a galaxy sl).
Click to expand...
Click to collapse
Did you install Wavesecure or lookout? If so, they let you track the phone etc...
If you use 2-factor gmail login, you can disable the one-time password that your google account uses.
But without Wavesecure or equivalent, you can't really track the number, unless your network can (and most won't do it, citing "data protection" even when you own the phone).
Stupid laws like this mean technical precautions are best. WaveSecure and other such apps can even GPS locate the phone
Sucks man, I feel for ya... Wishing you the best in your search for these idiots. Give them a firm beating.
agentfazexx said:
Sucks man, I feel for ya... Wishing you the best in your search for these idiots. Give them a firm beating.
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Click to collapse
While I couldn't condone that, having a GPS position of your device does have many uses, including directing the relevant law enforcement personnel to them, or indeed anyone else who happened to be in possession of the GPL location
I strongly recommend everyone uses some form of tracking app on their phone. There's free and open source ones available...
Well, if they're still using the phone and it's still connected to your Google account, then you can go to the marketplace from your computer, install Lookout on it, and attempt to track it down, lock it, or wipe it. It's worth a shot.
After that, change your google password. It really sucks though that the Market doesn't have an easy way for you to remove a device from your account though. I had my EVO stolen last week, and I looked for hours trying to figure out a way to separate it from my account with no success.
oh oh?
sorry dude very bad for you. change your password from gmail and save the contacts
CocoaGoddess said:
Well, if they're still using the phone and it's still connected to your Google account, then you can go to the marketplace from your computer, install Lookout on it, and attempt to track it down, lock it, or wipe it. It's worth a shot.
After that, change your google password. It really sucks though that the Market doesn't have an easy way for you to remove a device from your account though. I had my EVO stolen last week, and I looked for hours trying to figure out a way to separate it from my account with no success.
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Click to collapse
Ooh smart I forgot about that. Lookout won't do that unfortunately, as you need to set up an account of sorts...
/me wishes you could VNC into your droid phone via google's cloud to phone system, thus negating the issue of NAT.
I wonder... there MUST be an app that allows you to install an app to the phone, that somehow conveys location to you, without entering info on the device...
If not, perhaps we need to work out a way? The issue is how to tell it who to email... Or...
/me sees an idea emerging...
How about an app allowing you to locate phone AFTER it was stolen, without needing to set anything up?
There is!
It's called Plan B (I can't post the link because I'm too noob on this forum, just search the market)
but the market won't let me install it on any phone, I don't know why
my phone wasent stolen but i always thought if it was that they could just use my card info that is stored and buy any apps they wanted my mom uses my captivate now and for the love of god i cant fig out how to take my info out and replace it with hers when i go to add account it still want let hers add any suggestions
gianpa said:
Unluckly my phone was stolen about a week ago. Ignorant thieves didn't change my google account so when I go to android market I can see they're using it and that they changed the sim (I can see which operator they have).
Click to expand...
Click to collapse
Where can I read on the market which operator is being used on my stolen phone?
Using the Chinese version in the USA generally with no problems. However, I'm trying to set-up in-store payments with Google Pay and I get a message that says "Added features couldn't be set up. To resolve this, you'll need to contact your bank. You can still pay with this card on Google and across other apps and sites, just like before."
- Contacted Google first. They said my bank needs to restore or reset token.
- Call the card (Chase). They have no idea what tokens are and tell me I need to set the card up with Google.
- Call Google. The lady tells me I need to reset other devices that have Google Pay. I reset both of them. No luck.
- Call the bank again. They tell me the same story.
I'm basically going in circles.
Has anyone experienced this? I also tried another card. My guess is there's some problem with this phone and Google Pay. I searched the internet but haven't really found anything. Can I get Google Pay in-store working on a Chinese Mate 20 X?
SmartPhonesFan said:
Unfortunately it won't work .. it doesn't work for us with Honor Note10 you need to have global version to get it working.. it will work only within ASIA-Pacific worlds region
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Having this issue with my Chinese version Mate 20 Pro. Do you have a link to the source of this information?
ozv101 said:
Using the Chinese version in the USA generally with no problems. However, I'm trying to set-up in-store payments with Google Pay and I get a message that says "Added features couldn't be set up. To resolve this, you'll need to contact your bank. You can still pay with this card on Google and across other apps and sites, just like before."
- Contacted Google first. They said my bank needs to restore or reset token.
- Call the card (Chase). They have no idea what tokens are and tell me I need to set the card up with Google.
- Call Google. The lady tells me I need to reset other devices that have Google Pay. I reset both of them. No luck.
- Call the bank again. They tell me the same story.
I'm basically going in circles.
Has anyone experienced this? I also tried another card. My guess is there's some problem with this phone and Google Pay. I searched the internet but haven't really found anything. Can I get Google Pay in-store working on a Chinese Mate 20 X?
Click to expand...
Click to collapse
Check out the posts made by stestesteste on this subject. He reported using Google pay on his AL00 in the UK with Barclays debit card.
I have found a nasty bug with my Pixel 6 Pro and Google Play. The bug currently makes it, so any purchases done through Google Play (including in-app purchases) don’t require authentication or biometric prompt even though both options to ask for biometric and ask to authorize every purchase enabled. They all get bypassed.
Here what I mean:
The main configuration page:
https://imgur.com/Xkw4Ssb
Purchases authentification:
https://imgur.com/BK8mzcQ
I have able to replicate that issue three times. I’ve factory reset phone and only kept the bare minimal. And every time I add my Mastercard credit card to my Google Pay, it makes it bypassing all security measures. So, my kids could take my phone and make my wallet cry. But what is strange is my debit card was added and it never did that bug. Mastercard asks to call the bank and authorize your phone. As soon as my card becomes active, the bug is back.
I’ve tried to contact Google about this issue, but I’ve had no one answering me. I don’t know what else to do. Anyone can verify, and see? Three other people confirmed the bug to me so far and they all Pixel phones (5, 4a, 6 pro). I have a video too, but I need to blur it out and I need a software for that
Phone: Pixel 6 Pro
App: Google Pay
Card: Mastercard
Good find! I hope you report it to google
I've reported it to Google Play, Google Pay, Pixel Hardware and Google general update and I've got yet a proper answer. Everyone just pass the puck asking me to do many things I've done regardless of me saying I've Factory reset without backup restore which is the shotgun approach.
I want to see if this issue is more widespread. I need more sample data. But I don't understand how it could be a problem only affecting me and not other users...
bHello, I have a similar problem I think. when I add my MasterCard card to Google play Impossible to complete the configuration it blocked the validation of the cardHello, I have a similar problem I think. when I add my MasterCard card to Google play Impossible to complete the configuration it blocked the validation of the card
crappp said:
bHello, I have a similar problem I think. when I add my MasterCard card to Google play Impossible to complete the configuration it blocked the validation of the cardHello, I have a similar problem I think. when I add my MasterCard card to Google play Impossible to complete the configuration it blocked the validation of the card
Click to expand...
Click to collapse
That is an entirely different problem. It can happen due to a host of reasons. Maybe your mastercard provider doesn't support Google Pay, maybe you used a VPN, maybe GPay didn't like your IP. It can sometimes be difficult to add cards to GPay. You are not rooted, are you? That makes GPay a bit more complicated.
m the card works great of course my other devices so i assume it is from the pixel
delete
Currently with three tickets open, at Google Play, Google Pay and Google Hardware. All of them are giving me the same answer. Yet, I show video of the bug, they ignore it. I would appreciate if there were people here that can try and test this issue.
Else... I don't get how it could only affect me when my phone is factory fresh and has only a Mastercard credit card added to Google Pay.
Ticket was escalated higher, sent a bug report to Google. Awaiting more info on this bug.
If anyone here could try it on their Pixel phone, it would be appreciated.
From my findings.
Everything updated, Android 12, Google Play up to date
Google Pay with one credit card activated (in my case Mastercard)
Make a purchase of a cheap app. You can get it refund for free if it's the first time you buy it.
You will never get prompted for the authentication.
Thanks guys
Waibashi said:
Ticket was escalated higher, sent a bug report to Google. Awaiting more info on this bug.
If anyone here could try it on their Pixel phone, it would be appreciated.
From my findings.
Everything updated, Android 12, Google Play up to date
Google Pay with one credit card activated (in my case Mastercard)
Make a purchase of a cheap app. You can get it refund for free if it's the first time you buy it.
You will never get prompted for the authentication.
Thanks guys
Click to expand...
Click to collapse
Print authorisation required for me.
Pixel 6 Pro with Feb update...
disregard this message, sent without quoting or reply.
Follow-up, Google has been making me go back and forth with basic troubleshooting. I've got yet an answer to this bug. I'm trying to find more people with this same issue but seems I'm the only crazy one out here. *sigh*
To be continued!
simannjo said:
Print authorisation required for me.
Pixel 6 Pro with Feb update...
Click to expand...
Click to collapse
You have a credit card activated on Google Pay ?
Waibashi said:
You have a credit card activated on Google Pay ?
Click to expand...
Click to collapse
Yes I do.
So. Google support is not doing anything and just ignoring my plea. I've end up with a RMA. Factory sealed phone. Up to date. No restore. Stock OS and only enter my card in Google Pay.
Bam. As soon as I do this. All purchases go thru without any authentication. Straight purchase.
I'm getting really tired by the lack of urgency on this matter from Google. This opens up a lot of issues for phone users with kids and also opens up a lot of room for accidental in-app purchases...
Anyway to go further with this issue ? This is insane. I can reproduce the issue everytime and all I'm getting from Google are emails saying. Hey, sync your accounts
Waibashi said:
Anyway to go further with this issue ?
Click to expand...
Click to collapse
Hit up some of the Android news sites like AndroidPolice and 9to5Google and contact the writers. I would bet they will write some articles on it.
Since this is the second similar post today, here's the embarrassing situation: recently went through a manic episode. My life imploded. A friend gave me first, this phone, then others her kids had ceased using, when I locked myself out of this one. I was using this phone, but was still very messed up, and, one night while falling asleep, I was messing with the pattern, and locked myself out, immediately forgetting the pattern. The phone was not connected to a SIM; I'd lost that in an earlier phone. I had put Samsung protection on it - not sure what level, as this was back in the fall, but I don't think it matters, especially as I remember from that same period that I must have used some odd password for my previous Samsung account, and had to create a new, and, at the time, was informed that, if I forgot the password, I was screwed...and I don't remember this new password, either. Had her dig up the Amazon receipt, a couple months back, thinking that directly contacting Samsung would be the most efficient way to overcome this issue (after becoming very quickly frustrated with research and attempts, all of which failed), but didn't get her to email it to me for God knows what specific reason, now, but what it comes down to is still being very messed up and paranoid. And now, a bit better, trying to get things on track, lo and behold, she is locked out of her Amazon account (ironically, I remember her finding the receipt; she does not, but I'm not the only one going through sh!t). So, what do I do? I've tried the combination of volume up and power key, as well as some others, and the best I could accomplish was actually getting the phone to turn off, but that didn't get me very far. Have to add, since I just thought to check, that I apparently have access to SOME Samsung account on desktop...but no device associated - no connected information, whatsoever. Using a Samsung account was something that only began, during the early stages of this most recent episode, and so I'm unfamiliar with all this, and am just f***ing lost, here. Please, someone, help.
https://account.samsung.com/accounts/v1/FMM2/findIdWithUserInfo
aIecxs said:
https://account.samsung.com/accounts/v1/FMM2/findIdWithUserInfo
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Click to collapse
Nice to finally get a reply. Thanks, and also for that link, which I wasn't aware of. I did discover a second account attached to my info that I didn't know about - unfortunately, there are two problems that result from this. One account was the one I mentioned at the bottom of the initial post, which has not a thing attached to it, in any way. The other is account is attached to a gmail account and I have no idea when this one was created - I wasn't aware of it, at all - and, just today (ironically), I went to log into that google account, and discovered I was locked out (oddly, as I've logged into it from this browser, and on this computer, before, and relatively recently, as well) and was given a run around to attempt to recover it, which I only managed to do by leaving the loop it had me in for another route of access. I am now waiting 48 hours for a reset?/access? email to arrive, which sucks for other reasons not associated with this particular issue. I was quite sure that the aforementioned account was the one associated with this phone. I genuinely don't believe it would have been the gmail account, not the least reason for which is that I have zero recall of it, whatsoever. If I turn out to be correct about this, and the gmail is NOT the account, could (would?) you (or anyone) possibly direct me to/assist me with another way to get into my phone?
Either way, thanks for the response. It's been a long while since I used this site, but I was beginning to think I wouldn't get a response, at all.
there is no other way to unlock than Samsung account.
I was apparently wrong. It wasn't associated with any Samsung account, no - but it was to my Google account. After sifting many YouTube videos - and failing - and searching all over the place, I finally found one that worked, and, when I tried my Google acount, I was in. Thank God. Thanks for the help, alecxs!
glad to hear. by any chance did you use the SECURE DEVICE option of https://www.google.com/android/devicemanager to unlock phone? Because last time I used this feature it was broken, and my understanding is that google deprecated any remote lock screen by-pass functionality. Would be nice to know what worked for you.