My nexus 5x screen has 2 beaking points on the inside and it shows gray lines and 2 purple dots. The LCD is clearly broken. The outside is in perfect condition. I had it for 3 months now. The phone didnt fall or nothing like that, but the heat it produced was insane and then it just turned off. When I turned it on, the LCD was all messed up. It was on PN with elemental x but I don't think that caused the heat and stuff. I think it was a defective unit from the start, just took some time to get broken. I'm on a carrier network here in Croatia and bought the phone from them on rates.
My problem is, how do I prove to the guys at my carrier service that it was a defective unit so they don't blame this **** on me like they usually do? 0.o
I'm very poor and can't affor **** because of student loans
As a fellow Balkan guy, i know what you mean about the carriers. I guess the only thing you can do is flash stock and lock the bootloader, then hope they don't find a reason to blame it on you.
Get it all to stock and take it for warranty. No physical damage like broken screen they can't blame you.
Sent from my Nexus 5X using Tapatalk
Already flashed all stock, relocked bootloader. The outside is literally flawless. Fingers crossed
Related
Hi guys, I'm currently on my second one x as first was faulty.
This handset is also faulty and I have a replacement due on Tuesday. I booked the replacement within minutes of getting the handset as the same issues occurred (graphical corruption on most screens, like a garbled cartridge game lol. Also signal dropping not reconnecting)
Annoyingly, my gf handed the phone to me in town today, we fumbled and dropped the thing (headbutting each other in the process, not graceful lol) and now there are several minor scratches on the screen. Not immediately noticeable but you'd see em if you looked for em.
So, in a longwinded way my question is thus. Is it fraudulent to continue with the replacement? I'm hoping they'd right the phone off as a manufacturer fault anyways without much of a check, I'm only on day 9 of my conteact so replacements are easy at this point. Bit fearful they'd just charge for a repair though. Can't afford that,..
What say you fellow xda members, Is this wrong or fine considering the handset was unquestionably faulty on arrival?
Just send it back again, mine has that graphical corruption u r on about, but very rarely happens, it usually on the browser, I'm gonna wait for my SLOW o2 network provider to push the updates out before I decide to send back, just incase that fixes it
Sent from my phone using my fingers
Thanks. Do you think they'll care the screen is now scratched? That's my worry.
I'm with three if that helps.
No aslong as there is no real bad damage, they know its hardware/software problem and the condition of the phone shouldn't mattter
Sent from my phone using my fingers
Well, day 19 on my Note 2 and the screen exploded lol. Well, ok, it wasnt a raging fire and flames explosion but the AMOLED screen deffinetly disintegrated on me. It was never dropped / never handled roughly and has been babied. I woke up after putting it on the charger the night before and when I woke, the entire Screen "under the Digitizer and Glass" was splintered into a million pieces. the touch response was 100% and the glass was 100% but within an hour of screen on time, it completely went black and died.
After taking it to a repair center and them opening up the phone, they told me it was rare but it can happen with a faulty screen. Something about an airpocket expanding when the screen gets hot and causing the AMOLED to crack and bleed.
I would have taken a picture but I unfortunately do not have a camera available at the time. Good news is, Sprint replaced the device with a new one because they don't have any refurbished units yet.
Anyone else seen/heard or had this happen before ? I was kinda shocked and ready to kill the wife for breaking my phone haha.
whoa thats crazy
Must have been horrific. Did you lose any thing?
Sent from my SGH-T889 using xda app-developers app
Were you rooted? What mods were you running if so? Do tell!
Sent from my SPH-L900 using xda premium
I normaly run around here while at work so sorry for the delay in replying.
My phone was 100% Stock - had not got around to rooting and modding just yet as I was still learning the ends and outs of stock for work first.
I didn't loose any data on the phone as I had everything backed up.
The SRC guy still has my phone showing it off to random techies as its the first one he has seen do that.
Hey all,
Having some charging issue with my device that will likely necessitate a replacement device. I've been hesitant to make the move given the quality issues of CLNR with Verizon in the early months of the GNex existence.
For those who have recently received replacements, did you encounter much problem? It seemed like the issues were mainly related to the screen or reception issues. I had my Gnex since day 1 and never had any dropped calls or weak/fluctuating 4G signal. I'm hesitant to give it up!!
Thanks in advance!
I just got a replacement 2 weeks ago and mine has been great. No issues at all. But every device is different
Sent from my Galaxy Nexus using xda premium
Its probably the charger cable,battery the USB port is broke. I suffered similar issues with a CLN HTC incredible. Try switching batteries cables or adapters. If all else fails take it back
I had similar issues with my original galaxy nexus after owning it for 8 months. The replacement they shipped me the ear piece on it didn't work. Sent that one back and the one after it I've had for almost 4 months now with no problems. A lot of it is just random bad luck, if I was you I'd send the old one in and hopefully your luck will hold up.
Sent from my Galaxy Nexus using xda app-developers app
It might be a good time for a refurb, considering VZW just retired the phone.. Is it possible the remaining Gnex stock was pulled for refurbs?
About two weeks ago I got mine replaced by verizon due to my phone having charging issues as well. I went into the store, didn't call before hand.
I had flashed back to stock before i went in. Told the girl there that it wasnt charging right and i have multiple batteries and they all do the same. she went to look up on some database if others were reporting similar issues (there were none). after giving her my phone number and 5 minutes later she said a replacement is on the way and to mail my old one back in the same box (shipping was paid for)
I was very pleased by how quick and painless it all was. She never touched or looked at my phone at all and asked hardly any questions. my phone also had a chip in the screen (about 2 cm at the bottom right, no cracks though)
the replacement phone had a sticker saying "like new" replacement but it was absolutely pristine. absolutely 100% perfect cosmetically and works great as ever (screen colors seemed better than my original one imo).
Thanks for the heads up. Went ahead with the replacement. Will wait and see.
Sent from my Nexus 7 using Tapatalk HD
Just realiezd there's a scratch on the screen of the device I'm sending back... Any advice on what to do? I don't wanna get burn... I heard that VZW can charge an arm and a leg for returns that have damage...
kl323 said:
Just realiezd there's a scratch on the screen of the device I'm sending back... Any advice on what to do? I don't wanna get burn... I heard that VZW can charge an arm and a leg for returns that have damage...
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Nothing to worry about. Mine also had a chip in the bottom right corner (about 1/4 in long and 1/8 in high) as well as light scratches near the top of the screen. Luckily the chip did not develop a crack, but none-the-less, the lady at the VZW store didnt say anything of it even when i pointed it out, and my return was accepted with no charges incurred.
As some of you remember I dropped my HOX last week causing screen brightness problem.
I just got a reply from the service saying that the main board and battery has to be replaced(fortuntely they said this will not cost me anything as the phone is on warranty... )))) )
Do you think they are right considering that the phone appart from the screen brightness problem was working just fine?
Yes - not sure why you are even questioning it considering you are getting a virtually new phone out of it.
LenAsh said:
Yes - not sure why you are even questioning it considering you are getting a virtually new phone out of it.
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Just wondering because it doesnt seem very logic and it will take at least 2-3 weeks to fix as they have to order the main board.
Needless to say I am pretty happy with the service as they dont even try to charge me with anything.
They're unlikely to spend Warranty money doing unnecessary work, so just accept it.
You need to bear in mind, there are actually very few replaceable parts in these devices. There is the LCD, which tends to be basically one piece with everything sandwiched together (I know you can replace digitizers and surface glass separately, but the LCD unit comes as one pre-fab piece). There is the battery. And basically everything else is soldered to the mainboard.
Before one week they repleaced my HOX with new one. I have Black Screen of dead. They worked one month on the old phone and after 30 day they repleaced with new one and extend my warranty with 60 days. I am so happy naw with my new HOX. And this with stock rom and relocked bootloader. They did't say nothing for the relocked bootloader
Better be lucky to get a new battery on an old device.
I wish mine would have a new battery and not it's old, worn out one
My battery was worn out too so I cant say I am unhappy that I will be getting a new one and a new main board too.I do get that this is like getting a new phone but the wait to get it on my hands again is killing me.They said it will take max 3 weeks and that I might also get it next week.I do believe them...
Sent from my HTC Desire S using xda app-developers app
One more thing to
add is that all this is cost free and the screen was replaced on May again cost free although I had ruined it spilling alocohol on it.All in all only the cover will be left from the device I purchased last November.One question though I asked for the cover to be replaced with the white one accepting the cost but they declined....Why is that you think?
Sent from my HTC Desire S using xda app-developers app
I got my S6 Edge brand new around 3 weeks ago, and all was well with it. But for the past week my phone has been acting up. It has been overheating, being very slow, loosing signal very frequently and the battery has been dying very quickly. 3 days ago, I made an appointment with T-mobile (the place I got the phone at) to have them look at it, and likely send it back to Samsung under the 1 year warranty. This appointment was supposed to be tomorrow.
This is where the main problem arose. Last night, i plugged my phone in to charge on my desk, and then fell asleep. When I woke up this morning, it was still where I left it. I went to pick it up, and it was blazing hot so I quickly unplugged it. I then left the room for a minute, and when I came back i looked closer at the phone and the screen was cracked! The phone has never been dropped, and the aluminium around the screen is in perfect condition.
Could the screen have cracked due to the temperature? Will T-Mobile still take it back without having to pay the $175 deductible? What should I do?
Thank you,
Michaek
DevoutDevelopment said:
I got my S6 Edge brand new around 3 weeks ago, and all was well with it. But for the past week my phone has been acting up. It has been overheating, being very slow, loosing signal very frequently and the battery has been dying very quickly. 3 days ago, I made an appointment with T-mobile (the place I got the phone at) to have them look at it, and likely send it back to Samsung under the 1 year warranty. This appointment was supposed to be tomorrow.
This is where the main problem arose. Last night, i plugged my phone in to charge on my desk, and then fell asleep. When I woke up this morning, it was still where I left it. I went to pick it up, and it was blazing hot so I quickly unplugged it. I then left the room for a minute, and when I came back i looked closer at the phone and the screen was cracked! The phone has never been dropped, and the aluminium around the screen is in perfect condition.
Could the screen have cracked due to the temperature? Will T-Mobile still take it back without having to pay the $175 deductible? Qhat should I do?
Thank you,
Michaek
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Sucks to read what happened to your screen man! Specially after being with the phone for such a short time. In my personal experience with warranties and service providers, they will more than likely classify the issue as physical damage. Although you didn't drop the phone or have any noticeable point of impact on the body, they will still argue that the screen is cracked.
Your best bet would be to take it to Samsung (They are after all the manufacturer and the warranty is provided by them, not by T-Mobile) and hopefully can talk some sense into the rep. Most of the times when a new flagship device is out, manufacturers like to "capture" probable units that could pose safety risks or a more wide spread problem.
Hope this helps!
Gelialtron said:
Sucks to read what happened to your screen man! Specially after being with the phone for such a short time. In my personal experience with warranties and service providers, they will more than likely classify the issue as physical damage. Although you didn't drop the phone or have any noticeable point of impact on the body, they will still argue that the screen is cracked.
Your best bet would be to take it to Samsung (They are after all the manufacturer and the warranty is provided by them, not by T-Mobile) and hopefully can talk some sense into the rep. Most of the times when a new flagship device is out, manufacturers like to "capture" probable units that could pose safety risks or a more wide spread problem.
Hope this helps!
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Thanks for the suggestion. Sadly, Samsung told me that I would have to pay for the replacement or repair. I am waiting for a call back from a regional manager to have this problem solved. Hopefully something will happen.
DevoutDevelopment said:
Thanks for the suggestion. Sadly, Samsung told me that I would have to pay for the replacement or repair. I am waiting for a call back from a regional manager to have this problem solved. Hopefully something will happen.
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Keep us posted how it turns out! I'm interested to see how Samsung handles it.
Gelialtron said:
Keep us posted how it turns out! I'm interested to see how Samsung handles it.
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Samsung asked me to send in the device for inspection. They said that it will either A. be fixed for free or replaced due to factory issues, or B. Charge me for a full repair.
Will definitely keep you updated when they call me after inspecting the device.
DevoutDevelopment said:
Samsung asked me to send in the device for inspection. They said that it will either A. be fixed for free or replaced due to factory issues, or B. Charge me for a full repair.
Will definitely keep you updated when they call me after inspecting the device.
Click to expand...
Click to collapse
Can you share some images of your phone, front and side profile.
Would be interesting to know if you had a battery failure, where the battery overheated swelled and expanded so much that it blew up causing the screen to crack from the inside.
Pp.
PanchoPlanet said:
Can you share some images of your phone, front and side profile.
Would be interesting to know if you had a battery failure, where the battery overheated swelled and expanded so much that it blew up causing the screen to crack from the inside.
Pp.
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The thing didn't seem to be expanded. It still turned on, but the battery would drain quickly. Tested it today and got a few hours on the battery. I feel like the battery has been malfunctioning and that it could have caused it, but I dont think that the battery blew.
Sadly the pictures that I took were with an old phone so you cant see much. I would take more but it is already on its way to Texas. :/
Ok, let us know how it turns out and hope you have a favorable outcome with Samsung.
Pp.
PanchoPlanet said:
Ok, let us know how it turns out and hope you have a favorable outcome with Samsung.
Pp.
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Gelialtron said:
Keep us posted how it turns out! I'm interested to see how Samsung handles it.
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I talked to a samsung rep today and they said that it will be covered as a full warranty repair. I am still waiting for an update from their system on the repair. Once I get the device back. I will update again.
DevoutDevelopment said:
I talked to a samsung rep today and they said that it will be covered as a full warranty repair. I am still waiting for an update from their system on the repair. Once I get the device back. I will update again.
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NICE!!! Glad to see they'll cover it!
I wonder what they found?
Probably a battery failure.
???
Pp.
PanchoPlanet said:
I wonder what they found?
Probably a battery failure.
???
Pp.
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They haven't told me anything besides a "operating system issue" that caused the damage. This could mean anything in my book. A battery problem is likely the issues since the battery has been giving me issues since I got it. At least now it will be repaired, hopefully nothing else goes wrong with the device now.
After using an old RAZR HD I really miss my S6
Just got another phone call from Samsung saying it will NOT being covered. They are taking a second look at it, but where it seems, I might have to file a claim with them to get it sorted out.
So what happened finally?
DevoutDevelopment said:
Just got another phone call from Samsung saying it will NOT being covered. They are taking a second look at it, but where it seems, I might have to file a claim with them to get it sorted out.
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What happened after the second phone call?
I have faced the similar issue.
visheshsahlot said:
What happened after the second phone call?
I have faced the similar issue.
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I returned the S6e and got a new phone