Develop Bugs

Incoming callson WiFi calling goes straight to Voicemail

I love the phone and having the hardest time resisting turning the phone back in. I'm on my 2nd S3 and my third Sim card. Everything appears to be going well but I noticed that when my phone is in WiFi calling mode, incoming calls go straight to voice mail. I don't get an alert or anything. If they leave a voicemail, I get that. I searched other phones that have had this issue not just the S3. I am running stock OS but I am rooted.
Can anyone else verify that there incoming calls are working on Wifi Calling ? Any ideas on what I could try ? outgoing calls work fine.
EDIT: Sometimes calls go through, sometimes it doesn't. When it does go through, I can't swipe the green button to answer. It goes through the swipe motion but nothing happens. When I am off of WiFi calling, I can receive calls correctly and I can properly swipe to answer them

soljaofjesus said:
I love the phone and having the hardest time resisting turning the phone back in. I'm on my 2nd S3 and my third Sim card. Everything appears to be going well but I noticed that when my phone is in WiFi calling mode, incoming calls go straight to voice mail. I don't get an alert or anything. If they leave a voicemail, I get that. I searched other phones that have had this issue not just the S3. I am running stock OS but I am rooted.
Can anyone else verify that there incoming calls are working on Wifi Calling ? Any ideas on what I could try ? outgoing calls work fine.
EDIT: Sometimes calls go through, sometimes it doesn't. When it does go through, I can't swipe the green button to answer. It goes through the swipe motion but nothing happens. When I am off of WiFi calling, I can receive calls correctly and I can properly swipe to answer them
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Ah-ha, you just solved a mystery for me! I like to have my phone automatically connect to any wifi in my usual hangouts to save data. I kept wondering why I was missing calls without hearing my ringtone. I have a theory on what is happening. Back on my old Vibrant, wifi-calling could not work on slower networks. I could get it to initialize but never could it actually make a call. I noticed this when up in the mountains at a lodge that had very slow internet. Maybe it's the same issue? Hopefully others will chime in.
Not sure if this a slow network issue or and ICS issue. My S3 does this also and is frustrating since I auto connect to wifi at home and work. Keep missing damn calls. My S2 started doing the same thing when I updated from GB to ICS. Maybe its a Samsung and ICS thing now that I think about it because the wife and kids all run ICS on HTC Amaze without issue.
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Disappointing. Are you on T-mobile? (I expect yes as this, to my understanding, is the only US network licensed to use wifi calling?)
I am thinking of buying an S3 but I have to have wifi calling working on UK operator orange.
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I think most of these threads are locked because XDA is trying to separate them all. Anyways, this is the only way I could respond. Since my first post, I have had more positive experiences with wifi-calling. I think it may be a little of both, slow connection and this newer implementation. On a slow connection it definitely wont work correctly which is what I would expect. What I mean is you can't successfully answer or make a call as the phone app will just hang. Going straight to Voicemail is another mystery altogether. I have 4g internet at home so there is no reason I can think of for that to happen. But like I said since my first post I have successfully made and answered several calls from home using wifi-calling and even a few from a location that had decent internet. Call quality was decent for what it is.
Guys, take a look at this thread. It concerns wifi signal dropping and re-enabling. That would certainly explain why some of the calls made to me when I was at home on wifi went to Voicemail even though I have 4g. I did notice some of this last week.
http://forum.xda-developers.com/showthread.php?t=1790187

Not sure if this a slow network issue or and ICS issue. My S3 does this also and is frustrating since I auto connect to wifi at home and work. Keep missing damn calls. My S2 started doing the same thing when I updated from GB to ICS. Maybe its a Samsung and ICS thing now that I think about it because the wife and kids all run ICS on HTC Amaze without issue.

Wifi Calling
sflagg73 said:
Not sure if this a slow network issue or and ICS issue. My S3 does this also and is frustrating since I auto connect to wifi at home and work. Keep missing damn calls. My S2 started doing the same thing when I updated from GB to ICS. Maybe its a Samsung and ICS thing now that I think about it because the wife and kids all run ICS on HTC Amaze without issue.
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Click to collapse
Disappointing. Are you on T-mobile? (I expect yes as this, to my understanding, is the only US network licensed to use wifi calling?)
I am thinking of buying an S3 but I have to have wifi calling working on UK operator orange.

This happens on sprint phones as well...

I see this thread is open again. My experiences with wifi-calling have bore out what I thought: A weak signal will cause problems. I only wish that every call went to voicemail. What happens often with me is that wifi-calling will partially work, as in I can answer a call but the person can't hear me at all and I may catch one or two words from them. If they terminate the call, the phone app is fine, but if I terminate the call, the phone app hangs and freezes everything! Today it was so bad I had to pull the battery and reboot. Maybe wifi calls going to voicemail is an imperfect function that Samsung or rather T-Mobile built into the app. It kinda makes sense as this app could never complete a wifi call if you were connected to slow internet when it was a separate app. In any case I would rather have my wifi calls go straight to voicemail (and get a pop-up notification) than have the app try to work but wind up hanging my phone. What do you guys think?

I don't know about slow networks. I've already exchanged one T-Mobile S III because of Wi-Fi calling problems. My replacement works much better on my work network than it does on my home network and it is much, much slower than my home network is.

dcugooner said:
I don't know about slow networks. I've already exchanged one T-Mobile S III because of Wi-Fi calling problems. My replacement works much better on my work network than it does on my home network and it is much, much slower than my home network is.
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This isn't particularly good news for me. If it isn't software problem that manifests when coupled with a slow network then a future update won't fix it. That's what I was hoping the problem would turn out to be. If its hardware, then the time I have to do something about it is limited as I dropped my first phone and the replacement has a limited warranty, I think. Plus, I've paid to have invisi-shield placed on the front and back and would have to eat that cost if I get another replacement.

Epic Fail
I have this issue and am at my wits end to resolve it. Wifi calling is a major feature that worked fine(except echo) with my Vibrant. However, nothing I have tried will fix my ability to answer calls on WiFi. I have the SIM from the GS3 box. My E911 address exists since my bb8900. WiFi Power Save is off. All routers I use, Linksys E4200 and Linksys WNR1000, Linksys 614. Wireless N and G. T-mo CS could not help. I understand that the WiFi calling changed from UMA to IMS. No separate app. GS2 users with same issue. Anyone with a clue? Please help.

IrieBro said:
I have this issue and am at my wits end to resolve it. Wifi calling is a major feature that worked fine(except echo) with my Vibrant. However, nothing I have tried will fix my ability to answer calls on WiFi. I have the SIM from the GS3 box. My E911 address exists since my bb8900. WiFi Power Save is off. All routers I use, Linksys E4200 and Linksys WNR1000, Linksys 614. Wireless N and G. T-mo CS could not help. I understand that the WiFi calling changed from UMA to IMS. No separate app. GS2 users with same issue. Anyone with a clue? Please help.
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how did you turn off the wifi power save?
I experience the bad quality calls on wifi, at my workplace it is perfect, but at my home, its terrible.
my home network is faster than my workplace.
I think this is something to do with the firewall as well.
and I couldn't find the way to turn off firewall on the dam verizon fios actionnet router.
---------- Post added at 01:27 PM ---------- Previous post was at 01:27 PM ----------
you can also try to broadcast the wifi on channel 3 only, that helped me in my case.

WPSM
There is a link earlier in this thread to another XDA thread. Phone app --> *#0011# --> menu button --> WiFi--> Press WPSM On/Off button.
My GS3 would drop a WiFi signal 3 inches from the router at work and 3 feet from the router at home. At least THAT is fixed now. However, I don't seem to get the same WiFi signal range as my Vibrant did using the same routers Trying the channel 3. I do have a few setting set to auto at least on my home router.
-greenboy- said:
how did you turn off the wifi power save?
I experience the bad quality calls on wifi, at my workplace it is perfect, but at my home, its terrible.
my home network is faster than my workplace.
I think this is something to do with the firewall as well.
and I couldn't find the way to turn off firewall on the dam verizon fios actionnet router.
---------- Post added at 01:27 PM ---------- Previous post was at 01:27 PM ----------
you can also try to broadcast the wifi on channel 3 only, that helped me in my case.
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when my wifi calling was giving me issues i had to go on the tmobile site and set my area for 911 calls for the wifi calling. after that it worked flawlessly

duhitsrandy said:
when my wifi calling was giving me issues i had to go on the tmobile site and set my area for 911 calls for the wifi calling. after that it worked flawlessly
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Yes, that's required, but not the underlying issue of the thread.

I've had wifi calling weirdness too. I called my sisters Verizon cell and there was no tone but after xx seconds it got her voicemail. When I call my phone on my house phone (Comcast) my phone rings but there's no tone on the house phone!

I NEVER get a ring. Just someone picks up our voicemail does.
Sent from my SGS3 Stock Rooted & Odexed
I love this thing!

[Q] Wifi Calling working but Off Under More Networks (Answered)

Hello,
I've found out that my wifi calling is being used even though I have it off in the settings of the phone. Although it's off I still can select the options under Connection Preferences: Wifi Perfered, Cellular Networkin Prefered and Never use Cell Network (not sure if that matters or not). I choose the 2nd option and noticed dropped calls around the outer edge of my wifi. But wifi calling is turned off. How do you permanently turn this feature off?
I do use wifi when I'm within my wifi area. But had no idea that wifi calling was still being used when set to off. Do I have to disable wifi all together?

Ok. I've found out that this is known issue doing more a search online. The only fix is to disable wifi altogether. There have been other suggestions but none of them fix it. I've heard that exchanging the sim chip that disables wifi calling might work but haven't heard anything consistent with that fix.
I'm just perplexed by this. This is a great phone yet whenever you enable wifi you enable wifi calling regardless if it's off. I just don't get how something like this would be considered a standard feature when other phones just don't do that by default. If I didn't stumble upon this information I would have never guessed that it was the main cause for my dropped calls.

Thanks about that update it could help others soon.

NP, I have to wonder if this is really a standard none controllable feature on the phone or if the carrier can disable it?. If wifi calling is controllable on the phone and you can turn it on or off jet remain on then I have to wonder what other external force is keeping it on when you turn it off?
Did the maker just simply forget to remove the ability to control wifi calling because turning it off simply doesn't work.
or
Is this something that the carrier did
or
Is this something with the sim chip
Another thing I've found that seems to be related to this. If you try to access your acct while Wifi is enabled it suppose to switch from wifi to 4G but it doesn't (and you can't access your account in tmo. while in wifi. Perhaps different software updates were used but it was seamless back then on a different phone.

This brings up another interesting observation. Once wifi is enabled you can't auto enable your 4g network when it's needed. IE: You can't review your acct for one. Is there a way to make sure that your phone has 4G LTE priority whenever wifi is enabled?

I don't know also how to prioritize the 4G LTE over wifi, good observation.

Lorettaa said:
I don't know also how to prioritize the 4G LTE over wifi, good observation.
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Update, I was able to use an old version of my account (which was used on an older phone) and was able to confirm that it is programed to disable wifi connection and activate the 4g services while using the my acct app without having to disable wifi manually. A message even popped up to tell you so. And once you exited the my acct app it would restore your wifi connection from 4g. So it is controlled via the program itself.
So it begs the question, why doesn't the newer version not do this? This now looks like 2 separate issues with wifi and wifi calling.

Verify if Wifi Calling is still enabled even though you have it disabled
I just found a way to verify if wifi calling is still enabled even though you have it disabled on the Note 3. Here is what you need to do.
1. Make sure that wifi calling is disabled
2. Make sure that wifi is already enabled and in use
3. Stand right next to your wifi router
4. Make a call
5. Listen to hear any wired sounding ringback (the sound you hear to let you know that a call is actually ringing the recipients phone).
6. If you do notice a wired sounding ringback complete the call and stay on the line for about 30 seconds or so.
7. Disable wifi while on the call.
8. Once disabled did your call drop?
This is what I did in order to verify if wifi calling is still enabled even though I have it disabled on my phone.
I'm not going to say it's happening to every one. Nor would I suggest it's a bad feature for those who need wifi calling. I just don't understand why I'm forced to use wifi calling when I fully capable of using my 4g network.

Keydas said:
I just found a way to verify if wifi calling is still enabled even though you have it disabled on the Note 3. Here is what you need to do.
1. Make sure that wifi calling is disabled
2. Make sure that wifi is already enabled and in use
3. Stand right next to your wifi router
4. Make a call
5. Listen to hear any wired sounding ringback (the sound you hear to let you know that a call is actually ringing the recipients phone).
6. If you do notice a wired sounding ringback complete the call and stay on the line for about 30 seconds or so.
7. Disable wifi while on the call.
8. Once disabled did your call drop?
This is what I did in order to verify if wifi calling is still enabled even though I have it disabled on my phone.
I'm not going to say it's happening to every one. Nor would I suggest it's a bad feature for those who need wifi calling. I just don't understand why I'm forced to use wifi calling when I fully capable of using my 4g network.
Click to expand...
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Can you check and tell if you still have signal (bars) when you are connected to WiFi? Or does it become blank (0 bars)?

rahulisola said:
Can you check and tell if you still have signal (bars) when you are connected to WiFi? Or does it become blank (0 bars)?
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Standing right next to the router I have full bars.

no dropcalls for me with steps you have given

Keydas said:
Standing right next to the router I have full bars.
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Click to collapse
That is weird. I tried your steps, I couldn't recreate the problem. Just to make sure, I was talking about the phone network signal, not Wifi signal.
If the bars were becoming 0, there is a fix. But otherwise, it may be a faulty unit. You can try and get it replaced.
BTW, try this and see if it helps: http://forum.xda-developers.com/showthread.php?t=2698329

Thanks man! Gonna try this

Rahulisola, thanks for the link. I was able to fix the issue by doing a factory reset. Not sure what caused it but now I can disable wifi and the call stays connected. Although I found it odd that wifi calling was forced enabled during the reset while I was setting up the wifi network. Disabling it after the factory reset setup did prove it was really off this time. I also noticed that I'm not seeing "HD Voice" which I know assume is related to wifi calling. As I've seen HD Voice whenever I was within my wifi range during a call.
Also, Lorettaa thanks for looking into this as well. I really don't know what caused the problem but I'm glad it's fixed now . No more of pitched ring backs while making a call. And no more odd echo voices when talking. And most importantly no dropped calls.

Keydas said:
Rahulisola, thanks for the link. I was able to fix the issue by doing a factory reset. Not sure what caused it but now I can disable wifi and the call stays connected. Although I found it odd that wifi calling was forced enabled during the reset while I was setting up the wifi network. Disabling it after the factory reset setup did prove it was really off this time. I also noticed that I'm not seeing "HD Voice" which I know assume is related to wifi calling. As I've seen HD Voice whenever I was within my wifi range during a call.
Also, Lorettaa thanks for looking into this as well. I really don't know what caused the problem but I'm glad it's fixed now . No more of pitched ring backs while making a call. And no more odd echo voices when talking. And most importantly no dropped calls.
Click to expand...
Click to collapse
Glad that it is solved. Usually I always do factory reset 1st and ask anyone with problems to do that too. My bad, I assumed you had already done it. Must be some other thread. Too much work catching up on me
Anyways, enjoy your fixed Note 3

WiFi Calling

My WiFi Calling has never worked properly, and attempts to get support from Sprint have only ended in frustration. It works fine on incoming calls, but almost always (its worked once or twice) within 10 seconds of initiating an outgoing call the call is disconnected and my WiFi Calling is disabled for about 30-50 seconds, after that WiFi Calling turns back on. I assume that something is causing me to be disconnected from the WiFi Calling server. Sprint can't even tell me who runs the server if its them or a third party). They have told me it was related to my geographic location, but I've demonstrated it having the same behavior in multiple Sprint stores on their Wifi networks. The latest is that they are telling me to upgrade to Lollipop (which I haven't tried yet). Can anyone enlighten me or anything?

I've noticed that wifi calling is flaky. Sometimes it doesn't work, most of the time it does. Sprint support was able to help me fix it one time. If you've tried to go into Sprint stores for help and called Sprint support, maybe turn it off and wait a week or so and then turn it back on....i know it sounds like a crappy answer but that's what I had to do.

DarkManX4lf said:
I've noticed that wifi calling is flaky. Sometimes it doesn't work, most of the time it does. Sprint support was able to help me fix it one time. If you've tried to go into Sprint stores for help and called Sprint support, maybe turn it off and wait a week or so and then turn it back on....i know it sounds like a crappy answer but that's what I had to do.
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Click to collapse
I appreciate the answer, however this problem has been going on for months and it has not been "flaky" for me. All incoming calls work. All outgoing calls (with two exceptions) have been experienced what I previously described. This has been going on for many months. This problem isn't going to fix itself. Now, Sprint claims that the Lollipop release includes "enhancements" to WiFi Calling, so perhaps that might fix something. I doubt it though.

WiFi calling not working

Does anyone have wifi calling working? I switched about a month ago to Project Fi as AT&T did not allow wifi calling on my 2XL. Where I live cell service is almost non existent, so having wifi calling is a huge plus for me. However, the last few times I have tried to make a call it tells me the call cannot be completed. I have checked the settings and wifi calling is enabled, one thing I don't see (maybe not even on the 2XL) is the little + icon next to the wifi when wifi calling is available. On a previous phone if wifi calling was enabled, that little plus symbol was there to show it as active.
Anyone else having issues? Was not working on P DP4 and also not working on P DP5. Going to contact Fi if I cannot figure it out, but wanted to check here first.
Thanks.

on DP5 now.
I do not use Fi as primary number (AT&T is primary), but Fi is backup.
At times when I re-activate it takes a few minutes for wi-fi calling to work.
I generally turn on airplane mode, then turn on wi-fi, as at home I have strong cell signal so it usually goes over cell, but test wi-fi every so often.
It initially failed (as I just activated, told me to turn off airplane) but after the 2nd attempt it works again as expected.
It has been like that throughout the dev previews for me, though, Im not sure if they are to blame, its been quite awhile since I tried on O, so I dont recall any issue.

Wifi calling works fine on T-Mobile in the states

Found another thread saying that Hangouts needed to be installed for wifi calling to work, sure enough it worked when installing hangouts.
Just uninstalled it again though, set to airplane mode, activate WiFi, calling works. Weird. Will just leave it on airplane mode while home. Wonder if I can set something up in Tasker to enable airplane mode when connected to my home WiFi.

Weird, today tried to make a call and it failed again. Even with airplane mode active and WiFi activated. Installed Hangouts again and the calling works right away, I hate having to have an app installed just to use a basic function but oh well.

naiku said:
Weird, today tried to make a call and it failed again. Even with airplane mode active and WiFi activated. Installed Hangouts again and the calling works right away, I hate having to have an app installed just to use a basic function but oh well.
Click to expand...
Click to collapse
interesting. I had previously had hangouts and hangouts dialer installed (yesterday when I replied to you) uninstalled them today, re-activated Fi, turned on airplane mode, turned on wi-fi and call went straight thru.
Not sure what to make of it though, and I know it doesn't help you, just reporting.

Tried to make a call just now, Hangouts installed, did not go through. Disabled cellular data and the call went through fine. Going to play around some more with Hangouts uninstalled, wifi on, cell data off etc. and see if I can get it reliably working.

Anyone know if WiFi calling works on Verizon. I have unlocked Google certain if phone on Verizon service running Resurrection rom.

bsg411 said:
Anyone know if WiFi calling works on Verizon. I have unlocked Google certain if phone on Verizon service running Resurrection rom.
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Yes, I am on Verizon and WiFi Calling works. I have a delay at the start of a call but it switches to WiFi just fine.

paradeedle said:
Yes, I am on Verizon and WiFi Calling works. I have a delay at the start of a call but it switches to WiFi just fine.
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How did you get it working? Are you running a custom rom or stock? Do you have the Google version or Verizon version of the phone? Did you get a WiFi activation screen when you first turned on the wifi?

naiku said:
Does anyone have wifi calling working? I switched about a month ago to Project Fi as AT&T did not allow wifi calling on my 2XL. Where I live cell service is almost non existent, so having wifi calling is a huge plus for me. However, the last few times I have tried to make a call it tells me the call cannot be completed. I have checked the settings and wifi calling is enabled, one thing I don't see (maybe not even on the 2XL) is the little + icon next to the wifi when wifi calling is available. On a previous phone if wifi calling was enabled, that little plus symbol was there to show it as active.
Anyone else having issues? Was not working on P DP4 and also not working on P DP5. Going to contact Fi if I cannot figure it out, but wanted to check here first.
Thanks.
Click to expand...
Click to collapse
Been using Project Fi for around 10 months now. Switched to it because no cell provider could produce a reliable signal where I work so I needed the WiFi calling and it has worked almost perfectly for me. I would contact Project Fi support if I were you. On DP5 right now.

bsg411 said:
How did you get it working? Are you running a custom rom or stock? Do you have the Google version or Verizon version of the phone? Did you get a WiFi activation screen when you first turned on the wifi?
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Click to collapse
I am on a Verizon version Pixel 2 XL, so no root and pure stock. I just went to Settings>Network&internet>Mobile network>Advanced>Wi-Fi Calling and enabled it. I think maybe the first time I enabled it, it popped up a Enabling Wi-Fi Calling or something but that was it.

paradeedle said:
I am on a Verizon version Pixel 2 XL, so no root and pure stock. I just went to Settings>Network&internet>Mobile network>Advanced>Wi-Fi Calling and enabled it. I think maybe the first time I enabled it, it popped up a Enabling Wi-Fi Calling or something but that was it.
Click to expand...
Click to collapse
Verizon says it should work but it doesn't. I can go thru the same steps you mentioned but it wont actually connect.I also cant get google voicemail working...it keeps trying to use verizon's voicemail.

Wifi calling quit working again, anyone else have this problem? Fi support don't seem to have any clue, going through various settings that all seem to be making no difference whatsoever. If I try to make a call it just says "Cellular network not available" and the call fails.
Turning on Airplane mode and then Wifi - gives an error of "To make a call turn off airplane mode"
Hangouts, Google Connectivity Services, Carrier Services, and Google Play Services are all installed, enabled and with unrestricted data usage set to enabled.
Configure IMS calling is enabled
Wondering if I should disable and then re-enable the Google Fi carrier to see if that does anything.
Cell signal here is awful, which is why reliable wifi calling is so important.

Worked for a couple weeks, now back to the same old "Cellular network not available"
Bloody maddening.

Pixel 2 XL on Pie, UK network EE. Never had an issue with it, works flawlessly. I don't have to do anything like aeroplane mode. When I'm connected to Wifi it shows I'm using WiFi calling in pull down notifications and on-call screens. All I did was enable the feature, so on that basis, I would say it's not the feature and more likely the service/wifi being used.

Pixel 3 XL - Bad Phone call audio

Hey XDA,
When you are on a phone call, are users on the other side reporting that your audio on the Pixel is bad or breaking up? I thought it was because of WiFi calling at first, but it appears to be present with both cellular and wifi-calling. In general most of my phone calls are having these issues.
I use the phone for actual phone calls a lot and this had been very frustrating for me.
Seeing if anyone else is experiencing this or if you have a fix.
--
X

No issues yet, in USA and on Project Fi cellular service.
But I've only had like two calls so far.
Both at home, so may have been on WiFi calling or whatever, I dunno.

I confirmed with a couple of friends that have the 3 XL. They have reported some incidents, but they also don't use calls as much as I do. I disabled wifi calling and that seem to help.

I had this issue too. I ended up sending it back for an RMA. No issues with the new device.

This has been happening to me on my 3xl. Never had any issues with previous pixels. Its worse when on speakerphone, my buddy said I sounded like I was in a fishbowl. Last night I was on a call sitting in the same place with nearly full bars and the person on the other end said I kept going in and out of the call. Luckily I hate using my phone for calls so this wont happen much.

Try turning off HD calling, some carriers seem to not have enough bandwidth to support it in certain places.

cmwade77 said:
Try turning off HD calling, some carriers seem to not have enough bandwidth to support it in certain places.
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Click to collapse
I dont know what HD calling is. Im pretty sure I dont have it enabled.

HyperM3 said:
I dont know what HD calling is. Im pretty sure I dont have it enabled.
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Click to collapse
When you get a call, it'll tell you on screen.

HyperM3 said:
I dont know what HD calling is. Im pretty sure I dont have it enabled.
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It depends on the carrier, some call HD, some call it Voice on LTE, some say VOLTE, others say Voice over Data.

Yup. Same issue. Rebooting seemed to help, but since turning off HD (LTE enhanced calling), no issues.