Pixel 3 XL - Bad Phone call audio - Google Pixel 3 XL Questions & Answers

Hey XDA,
When you are on a phone call, are users on the other side reporting that your audio on the Pixel is bad or breaking up? I thought it was because of WiFi calling at first, but it appears to be present with both cellular and wifi-calling. In general most of my phone calls are having these issues.
I use the phone for actual phone calls a lot and this had been very frustrating for me.
Seeing if anyone else is experiencing this or if you have a fix.
--
X

No issues yet, in USA and on Project Fi cellular service.
But I've only had like two calls so far.
Both at home, so may have been on WiFi calling or whatever, I dunno.

I confirmed with a couple of friends that have the 3 XL. They have reported some incidents, but they also don't use calls as much as I do. I disabled wifi calling and that seem to help.

I had this issue too. I ended up sending it back for an RMA. No issues with the new device.

This has been happening to me on my 3xl. Never had any issues with previous pixels. Its worse when on speakerphone, my buddy said I sounded like I was in a fishbowl. Last night I was on a call sitting in the same place with nearly full bars and the person on the other end said I kept going in and out of the call. Luckily I hate using my phone for calls so this wont happen much.

Try turning off HD calling, some carriers seem to not have enough bandwidth to support it in certain places.

cmwade77 said:
Try turning off HD calling, some carriers seem to not have enough bandwidth to support it in certain places.
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Click to collapse
I dont know what HD calling is. Im pretty sure I dont have it enabled.

HyperM3 said:
I dont know what HD calling is. Im pretty sure I dont have it enabled.
Click to expand...
Click to collapse
When you get a call, it'll tell you on screen.

HyperM3 said:
I dont know what HD calling is. Im pretty sure I dont have it enabled.
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Click to collapse
It depends on the carrier, some call HD, some call it Voice on LTE, some say VOLTE, others say Voice over Data.

Yup. Same issue. Rebooting seemed to help, but since turning off HD (LTE enhanced calling), no issues.

Related

Incoming callson WiFi calling goes straight to Voicemail

I love the phone and having the hardest time resisting turning the phone back in. I'm on my 2nd S3 and my third Sim card. Everything appears to be going well but I noticed that when my phone is in WiFi calling mode, incoming calls go straight to voice mail. I don't get an alert or anything. If they leave a voicemail, I get that. I searched other phones that have had this issue not just the S3. I am running stock OS but I am rooted.
Can anyone else verify that there incoming calls are working on Wifi Calling ? Any ideas on what I could try ? outgoing calls work fine.
EDIT: Sometimes calls go through, sometimes it doesn't. When it does go through, I can't swipe the green button to answer. It goes through the swipe motion but nothing happens. When I am off of WiFi calling, I can receive calls correctly and I can properly swipe to answer them
soljaofjesus said:
I love the phone and having the hardest time resisting turning the phone back in. I'm on my 2nd S3 and my third Sim card. Everything appears to be going well but I noticed that when my phone is in WiFi calling mode, incoming calls go straight to voice mail. I don't get an alert or anything. If they leave a voicemail, I get that. I searched other phones that have had this issue not just the S3. I am running stock OS but I am rooted.
Can anyone else verify that there incoming calls are working on Wifi Calling ? Any ideas on what I could try ? outgoing calls work fine.
EDIT: Sometimes calls go through, sometimes it doesn't. When it does go through, I can't swipe the green button to answer. It goes through the swipe motion but nothing happens. When I am off of WiFi calling, I can receive calls correctly and I can properly swipe to answer them
Click to expand...
Click to collapse
Ah-ha, you just solved a mystery for me! I like to have my phone automatically connect to any wifi in my usual hangouts to save data. I kept wondering why I was missing calls without hearing my ringtone. I have a theory on what is happening. Back on my old Vibrant, wifi-calling could not work on slower networks. I could get it to initialize but never could it actually make a call. I noticed this when up in the mountains at a lodge that had very slow internet. Maybe it's the same issue? Hopefully others will chime in.
Not sure if this a slow network issue or and ICS issue. My S3 does this also and is frustrating since I auto connect to wifi at home and work. Keep missing damn calls. My S2 started doing the same thing when I updated from GB to ICS. Maybe its a Samsung and ICS thing now that I think about it because the wife and kids all run ICS on HTC Amaze without issue.
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Click to collapse
Disappointing. Are you on T-mobile? (I expect yes as this, to my understanding, is the only US network licensed to use wifi calling?)
I am thinking of buying an S3 but I have to have wifi calling working on UK operator orange.
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I think most of these threads are locked because XDA is trying to separate them all. Anyways, this is the only way I could respond. Since my first post, I have had more positive experiences with wifi-calling. I think it may be a little of both, slow connection and this newer implementation. On a slow connection it definitely wont work correctly which is what I would expect. What I mean is you can't successfully answer or make a call as the phone app will just hang. Going straight to Voicemail is another mystery altogether. I have 4g internet at home so there is no reason I can think of for that to happen. But like I said since my first post I have successfully made and answered several calls from home using wifi-calling and even a few from a location that had decent internet. Call quality was decent for what it is.
Guys, take a look at this thread. It concerns wifi signal dropping and re-enabling. That would certainly explain why some of the calls made to me when I was at home on wifi went to Voicemail even though I have 4g. I did notice some of this last week.
http://forum.xda-developers.com/showthread.php?t=1790187
Not sure if this a slow network issue or and ICS issue. My S3 does this also and is frustrating since I auto connect to wifi at home and work. Keep missing damn calls. My S2 started doing the same thing when I updated from GB to ICS. Maybe its a Samsung and ICS thing now that I think about it because the wife and kids all run ICS on HTC Amaze without issue.
Wifi Calling
sflagg73 said:
Not sure if this a slow network issue or and ICS issue. My S3 does this also and is frustrating since I auto connect to wifi at home and work. Keep missing damn calls. My S2 started doing the same thing when I updated from GB to ICS. Maybe its a Samsung and ICS thing now that I think about it because the wife and kids all run ICS on HTC Amaze without issue.
Click to expand...
Click to collapse
Disappointing. Are you on T-mobile? (I expect yes as this, to my understanding, is the only US network licensed to use wifi calling?)
I am thinking of buying an S3 but I have to have wifi calling working on UK operator orange.
This happens on sprint phones as well...
I see this thread is open again. My experiences with wifi-calling have bore out what I thought: A weak signal will cause problems. I only wish that every call went to voicemail. What happens often with me is that wifi-calling will partially work, as in I can answer a call but the person can't hear me at all and I may catch one or two words from them. If they terminate the call, the phone app is fine, but if I terminate the call, the phone app hangs and freezes everything! Today it was so bad I had to pull the battery and reboot. Maybe wifi calls going to voicemail is an imperfect function that Samsung or rather T-Mobile built into the app. It kinda makes sense as this app could never complete a wifi call if you were connected to slow internet when it was a separate app. In any case I would rather have my wifi calls go straight to voicemail (and get a pop-up notification) than have the app try to work but wind up hanging my phone. What do you guys think?
I don't know about slow networks. I've already exchanged one T-Mobile S III because of Wi-Fi calling problems. My replacement works much better on my work network than it does on my home network and it is much, much slower than my home network is.
dcugooner said:
I don't know about slow networks. I've already exchanged one T-Mobile S III because of Wi-Fi calling problems. My replacement works much better on my work network than it does on my home network and it is much, much slower than my home network is.
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This isn't particularly good news for me. If it isn't software problem that manifests when coupled with a slow network then a future update won't fix it. That's what I was hoping the problem would turn out to be. If its hardware, then the time I have to do something about it is limited as I dropped my first phone and the replacement has a limited warranty, I think. Plus, I've paid to have invisi-shield placed on the front and back and would have to eat that cost if I get another replacement.
Epic Fail
I have this issue and am at my wits end to resolve it. Wifi calling is a major feature that worked fine(except echo) with my Vibrant. However, nothing I have tried will fix my ability to answer calls on WiFi. I have the SIM from the GS3 box. My E911 address exists since my bb8900. WiFi Power Save is off. All routers I use, Linksys E4200 and Linksys WNR1000, Linksys 614. Wireless N and G. T-mo CS could not help. I understand that the WiFi calling changed from UMA to IMS. No separate app. GS2 users with same issue. Anyone with a clue? Please help.
IrieBro said:
I have this issue and am at my wits end to resolve it. Wifi calling is a major feature that worked fine(except echo) with my Vibrant. However, nothing I have tried will fix my ability to answer calls on WiFi. I have the SIM from the GS3 box. My E911 address exists since my bb8900. WiFi Power Save is off. All routers I use, Linksys E4200 and Linksys WNR1000, Linksys 614. Wireless N and G. T-mo CS could not help. I understand that the WiFi calling changed from UMA to IMS. No separate app. GS2 users with same issue. Anyone with a clue? Please help.
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Click to collapse
how did you turn off the wifi power save?
I experience the bad quality calls on wifi, at my workplace it is perfect, but at my home, its terrible.
my home network is faster than my workplace.
I think this is something to do with the firewall as well.
and I couldn't find the way to turn off firewall on the dam verizon fios actionnet router.
---------- Post added at 01:27 PM ---------- Previous post was at 01:27 PM ----------
you can also try to broadcast the wifi on channel 3 only, that helped me in my case.
WPSM
There is a link earlier in this thread to another XDA thread. Phone app --> *#0011# --> menu button --> WiFi--> Press WPSM On/Off button.
My GS3 would drop a WiFi signal 3 inches from the router at work and 3 feet from the router at home. At least THAT is fixed now. However, I don't seem to get the same WiFi signal range as my Vibrant did using the same routers Trying the channel 3. I do have a few setting set to auto at least on my home router.
-greenboy- said:
how did you turn off the wifi power save?
I experience the bad quality calls on wifi, at my workplace it is perfect, but at my home, its terrible.
my home network is faster than my workplace.
I think this is something to do with the firewall as well.
and I couldn't find the way to turn off firewall on the dam verizon fios actionnet router.
---------- Post added at 01:27 PM ---------- Previous post was at 01:27 PM ----------
you can also try to broadcast the wifi on channel 3 only, that helped me in my case.
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when my wifi calling was giving me issues i had to go on the tmobile site and set my area for 911 calls for the wifi calling. after that it worked flawlessly
duhitsrandy said:
when my wifi calling was giving me issues i had to go on the tmobile site and set my area for 911 calls for the wifi calling. after that it worked flawlessly
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Click to collapse
Yes, that's required, but not the underlying issue of the thread.
I've had wifi calling weirdness too. I called my sisters Verizon cell and there was no tone but after xx seconds it got her voicemail. When I call my phone on my house phone (Comcast) my phone rings but there's no tone on the house phone!
I NEVER get a ring. Just someone picks up our voicemail does.
Sent from my SGS3 Stock Rooted & Odexed
I love this thing!

Note II drops WIFI Calling??

Hey I'm a 1st to T-Mobile i'm testing it out before I switch all my lines from Verizon. The question I have is that both the Note II and the GS3 that I have seem to drop the Wifi calling feature randomly. I thought at 1st it may have been some sort of power saving option but it seems to happen in frequently. (Doesnt matter if I'm close to the Router or not)
Is this common? Or am I the only one that has had this happen?
Thanks for any input!
-Scoob
Mine does the same thing I just turned off the wi fi calling app and it now works fine
Sent from my SGH-T889 using xda app-developers app
somethinboutpat said:
Mine does the same thing I just turned off the wi fi calling app and it now works fine
Sent from my SGH-T889 using xda app-developers app
Click to expand...
Click to collapse
I'm not sure what you mean by turning the App off? When turning the WIFI calling app off does that not mean you are unable to use the feature?? LOL- I have to have this as I have zero reception at my home.
Thanks for letting me know!
-Scoob
scooby-snack said:
Hey I'm a 1st to T-Mobile i'm testing it out before I switch all my lines from Verizon. The question I have is that both the Note II and the GS3 that I have seem to drop the Wifi calling feature randomly. I thought at 1st it may have been some sort of power saving option but it seems to happen in frequently. (Doesnt matter if I'm close to the Router or not)
Is this common? Or am I the only one that has had this happen?
Thanks for any input!
-Scoob
Click to expand...
Click to collapse
Same here
Sent from my SGH-T889 using xda app-developers app
This is happening to me as well.
@ scoob go to setting, more setting, deselect the wifi calling app and it should work for you my coverage at my place is between 0 and 1 bar so this should help
Sent from my SGH-T889 using xda app-developers app
mine goes on and off on both my new note 2 and my wife's new galaxy s3. really aggravating. worse on my phone, when in wifi calling, it only answered calls like 1 out of every 10 times, otherwise they went to voicemail. I took the sim out of mine, then put it back in and pushed it in and out and in the holder a few times and now it seems to receive calls in wifi mode but still always in and out and error to connect and such.
My experience with Wifi-Calling has been nothing but troublesome. It's really not reliable at all, sometimes calls comes through sometimes don't.. and when it does come through I can hear the caller but caller cannot hear me. This is quite common problem with wifi-calling and i given up.
If you get even a 1bar of reception near by the window, I suggest calling T-Mobile and getting their Cel-Fi device (Free of charge but has to return when you leave T-Mobile). 1~2 bar by the window will give you full 4bar reception throughout the house on 4G. Only requirement is that you must be living in single house, can't ship out to house that are connected by or close by. I live in townhouse and I just told them I live in single house and got the device in 3 days. =)
Wi-Fi calling is a disaster. For me, incoming audio drops constantly, but the party I am calling can hear me fine. On other occasions, the call will just randomly drop. Came from a Sensation where Wi-Fi calling was perfect. There does not seem to be any resolution... I have spent hours talking to tech support and they have replaced the device with no improvement. I have also had my ISP out and they have verified that my connection is fine. I have even changed the router out... same issues.
With my wifi calling, as soon as I turn kt kn my bars at home would drop where I would hardly get any service. As soon as I turn wifi calling off I magically get bars. So I leave it off and now I get bars pretty much everywhere I go....almost
from my Galaxy Note 2 using Tapatalk 2
Nellyinda803 said:
With my wifi calling, as soon as I turn kt kn my bars at home would drop where I would hardly get any service. As soon as I turn wifi calling off I magically get bars. So I leave it off and now I get bars pretty much everywhere I go....almost
from my Galaxy Note 2 using Tapatalk 2
Click to expand...
Click to collapse
With wifi calling on, it's suppose to drop signal bars to nothing. You have to go by the wifi bars instead.
Wifi also greatly depends on your network conditions. Cause I have the same problem but it doesnt happen to me that often after some tweaking.
Wifi Issue
I have that problem quite a bit but the signal strength on my router is good. Yesterday i had my internet company reset the cable modem and my wifi problems have decreased a lot but it is still happing. It has to deal with the wifi certificate problems on the Note 2 (Samsung). It is the same problem that I had on the GS3.
Oh well
ghost_231 said:
Wifi also greatly depends on your network conditions. Cause I have the same problem but it doesnt happen to me that often after some tweaking.
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what tweaking did you do?
my internet is rock solid. only good thing about uverse service, yet this wifi calling is in and out and in and out all the time.
robl45 said:
what tweaking did you do?
my internet is rock solid. only good thing about uverse service, yet this wifi calling is in and out and in and out all the time.
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not much for me, just very little. tried to set up QoS and worked pretty good. until my bro starts playing on his xbox, then im screwed on it lol
No issues here with wifi calling.
Nellyinda803 said:
With my wifi calling, as soon as I turn kt kn my bars at home would drop where I would hardly get any service. As soon as I turn wifi calling off I magically get bars. So I leave it off and now I get bars pretty much everywhere I go....almost
from my Galaxy Note 2 using Tapatalk 2
Click to expand...
Click to collapse
Uhh, that's the point of wifi calling, to make calls over WiFi and disable your cellular radio. If you turn on Wifi Calling, you should get a blue phone icon on the top left and your "bars" should drop to nothing as your phone turns off the cellular radio. You can still make/recieve calls/sms/mms.
I've been getting an ER01 error lately with invalid certificate, but it seems to be a T-Mobile backend problem? It happens, about 10% of the time and only on my school's network (I have a feeling, it might have to do with the sign in process there).Otherwise, it works well at my apartment.
achusaysblessyou said:
Uhh, that's the point of wifi calling, to make calls over WiFi and disable your cellular radio. If you turn on Wifi Calling, you should get a blue phone icon on the top left and your "bars" should drop to nothing as your phone turns off the cellular radio. You can still make/recieve calls/sms/mms.
I've been getting an ER01 error lately with invalid certificate, but it seems to be a T-Mobile backend problem? It happens, about 10% of the time and only on my school's network (I have a feeling, it might have to do with the sign in process there).Otherwise, it works well at my apartment.
Click to expand...
Click to collapse
i get that certificate problem at my house, not too much anymore, but I still see it. and the wifi calling does drop in and out at various times. not a huge deal for me, but the average person wouldn't deal with that.
achusaysblessyou said:
I've been getting an ER01 error lately with invalid certificate, but it seems to be a T-Mobile backend problem?
Click to expand...
Click to collapse
I've been noticing more & more problems with my service in the last two months. I called T-Mobile to fix it and whatever they did seemed to only help a little. I get times where I get frequent ER01 errors with WiFi & duplicated text messages (same text message gets received by my phone 2-3 times) for an hour or two. I used to also get errors sending texts around that time, but that appears to have gotten better.
Someone else mentioned Uverse, and my WiFi calling problems are at home & work, both of which have AT&T for internet... When I switched from their DSL to Uverse I expected less problems, but got more.
anyadike said:
I've been noticing more & more problems with my service in the last two months. I called T-Mobile to fix it and whatever they did seemed to only help a little. I get times where I get frequent ER01 errors with WiFi & duplicated text messages (same text message gets received by my phone 2-3 times) for an hour or two. I used to also get errors sending texts around that time, but that appears to have gotten better.
Someone else mentioned Uverse, and my WiFi calling problems are at home & work, both of which have AT&T for internet... When I switched from their DSL to Uverse I expected less problems, but got more.
Click to expand...
Click to collapse
Seems to be a problem that a lot of people are experiencing. Just did a quick Google search and some indication points to a possible T-Mobile back-end problem. I wonder if i call up T-Mobile and ask for wifi calling to be explicitly added to my plan if that'll change anything.

Anyone else annoyed?

With the fact Verizon purposely drops your coverage from 3/4G to 1x while making a phone call? I've seen in the General G4 forum the "fix" for this is to setup advanced calling (which costs money). Anyone know if there's another fix? Possibly something to edit in build.prop (very highly doubt that)? Perhaps I'll have to wait for custom ROMs to come out in the future and have them enable this along with the Mobile Hotspot.
Advanced Calling does not cost any more money than voice calls, it's a $0.00/mo feature add on that you need to add to your Verizon account. Advanced calling is only a fancy name for VoLTE.
The reason it drops the call is because all Verizon phones this year don't have dual-radios to call and use data at the same time, this is a hardware limitation. With Advanced Calling, you can use voice and data at the same time while on LTE.
Check my thread on enabling the mobile hotspot once you have root.
Dennisg34 said:
With the fact Verizon purposely drops your coverage from 3/4G to 1x while making a phone call? I've seen in the General G4 forum the "fix" for this is to setup advanced calling (which costs money). Anyone know if there's another fix? Possibly something to edit in build.prop (very highly doubt that)? Perhaps I'll have to wait for custom ROMs to come out in the future and have them enable this along with the Mobile Hotspot.
Click to expand...
Click to collapse
Hmm I know there was a fix for this on Sammy phones. LTE coverage would drop completely on calls on ports. The fix was editing a line in the build.prop like you mentioned believe it or not lol :silly:. I am new to LG so I would have to take a look and see if the same line exsist (i'm guessing it does but it's prob already set to what it is spouse to be)
geoff5093 said:
Advanced Calling does not cost any more money than voice calls, it's a $0.00/mo feature add on that you need to add to your Verizon account. Advanced calling is only a fancy name for VoLTE.
The reason it drops the call is because all Verizon phones this year don't have dual-radios to call and use data at the same time, this is a hardware limitation. With Advanced Calling, you can use voice and data at the same time while on LTE.
Check my thread on enabling the mobile hotspot once you have root.
Click to expand...
Click to collapse
Ahhh thanks! I never bothered to continue with the "purchase" to see it wasn't actually something that costs money.
This still annoys me though lol lowering call quality.
geoff5093 said:
Advanced Calling does not cost any more money than voice calls, it's a $0.00/mo feature add on that you need to add to your Verizon account. Advanced calling is only a fancy name for VoLTE.
The reason it drops the call is because all Verizon phones this year don't have dual-radios to call and use data at the same time, this is a hardware limitation. With Advanced Calling, you can use voice and data at the same time while on LTE.
Check my thread on enabling the mobile hotspot once you have root.
Click to expand...
Click to collapse
Just enabled this, and it's still doing it Maybe I need to wait longer..
Dennisg34 said:
Ahhh thanks! I never bothered to continue with the "purchase" to see it wasn't actually something that costs money.
This still annoys me though lol lowering call quality.
Click to expand...
Click to collapse
Advanced calling is much better call quality than without it.
Dennisg34 said:
Just enabled this, and it's still doing it Maybe I need to wait longer..
Click to expand...
Click to collapse
It takes a couple hours IIRC. Make sure you enable it on your phone as well and restart your phone afterwards.
geoff5093 said:
Advanced calling is much better call quality than without it.
It takes a couple hours IIRC. Make sure you enable it on your phone as well and restart your phone afterwards.
Click to expand...
Click to collapse
Yeah I did after the 5 minutes it told me to as well as shut it down completely then turn it on. I'll give it several hours, figuring it would take that long.
Dennisg34 said:
Yeah I did after the 5 minutes it told me to as well as shut it down completely then turn it on. I'll give it several hours, figuring it would take that long.
Click to expand...
Click to collapse
I just made a call while on LTE with my VS986 and Advanced Calling enabled, and I was able to use LTE data while on the call, so it will work it just may take some time.
Lost my volte also I went online and enabled it but had to end up calling in and having them do a refresh to my phone that fixed it! One thing I found out yesterday was that you can't uninstall the my Verizon app if you want advanced calling it seems to run a check through that. Also found this odd the my Verizon app asked me to grant root permission to it! Of course it got denied
This is the build.prop tweak for enabling/disabling 1x:
Code:
ro.config.svlte1x=false
Not sure it works on our phones, but I'll be giving it a try.
edit: Damn, doesn't work.
lacoursiere18 said:
Hmm I know there was a fix for this on Sammy phones. LTE coverage would drop completely on calls on ports. The fix was editing a line in the build.prop like you mentioned believe it or not lol :silly:. I am new to LG so I would have to take a look and see if the same line exsist (i'm guessing it does but it's prob already set to what it is spouse to be)
Click to expand...
Click to collapse
The Galaxy S5 was the last Galaxy to have 2 radios, one for voice, one for data. So if you're referring to an S5 or earlier, the situation would have been different. They physically had the ability to voice & data together, without requiring Advanced Calling/VoLTE.
The G4 (and the Galaxy S6) only have a single radio, so they both require Advanced Calling in order to voice & data at the same time.
For those having trouble with getting Advanced Calling working on Verizon, I went around and around with their tech support for a week. I was running software VS98610B, and could not get it to actually enable. But as a last resort before exchanging the phone (their last suggestion), I upgraded to the current version, 611A, and got it working. So if you're on 610B, and having trouble enabling it, you may need to take the OTA update to 611A.
More info/details on the process I went through to get Advanced Calling working are in my thread over on AC:
http://forums.androidcentral.com/lg-g4/557860-trouble-activating-advanced-calling-verizon-610b-software.html
Shaffer678 said:
Lost my volte also I went online and enabled it but had to end up calling in and having them do a refresh to my phone that fixed it! One thing I found out yesterday was that you can't uninstall the my Verizon app if you want advanced calling it seems to run a check through that. Also found this odd the my Verizon app asked me to grant root permission to it! Of course it got denied
Click to expand...
Click to collapse
Can anyone else confirm that you need that my Verizon app installed to use advanced calling
kgirlx said:
Can anyone else confirm that you need that my Verizon app installed to use advanced calling
Click to expand...
Click to collapse
Yes you do. I ran into that on my G3.
kgirlx said:
Can anyone else confirm that you need that my Verizon app installed to use advanced calling
Click to expand...
Click to collapse
You need the Verizon App to be able to get to the settings. Once you activate Advanced Calling, you can disable the Verizon app again.
Yea it really makes me mad that the G4 is doing this. My G2 had Advanced calling turned off and I had 4G while making calls. The Advanced calling caused more problems then it solved. Specifically I only get 1x in the basement at work and my calls were going straight to VM. Also there are tons of reports of lots of Echos and stuttering while using HD Voice.
Your G2 probably had 2 radios, and could therefore do voice + data without needing AC. My Galaxy S3 was like that.
But the G4 and S6 only have 1 radio. So they need AC to do data while also on a call.
RedOCtobyr said:
Your G2 probably had 2 radios, and could therefore do voice + data without needing AC. My Galaxy S3 was like that.
But the G4 and S6 only have 1 radio. So they need AC to do data while also on a call.
Click to expand...
Click to collapse
The G2 and G3 could, but around last fall all Verizon phones started coming with just one radio and could only do both with Advanced Calling.
Wow. Allow me to explain something here. Any time you make a phone call on ANY Verizon phone, it's going to use 1X. That's CDMA. Verizon 3G (EV-DO) is data only. Advanced Calling allows phone calls over LTE and is the only way to do simultaneous voice and data in a phone that only has one combined CDMA/LTE radio, which is most Verizon phones.
Think of it this way. If you're in LTE coverage and you have Advanced Calling enabled, your call will go out over LTE. Otherwise, it's going out via CDMA, which the phone will show as 1X. It's no more or less complicated than that.
Sent from my Galaxy S6 using Tapatalk
Dennisg34 said:
With the fact Verizon purposely drops your coverage from 3/4G to 1x while making a phone call? I've seen in the General G4 forum the "fix" for this is to setup advanced calling (which costs money). Anyone know if there's another fix? Possibly something to edit in build.prop (very highly doubt that)? Perhaps I'll have to wait for custom ROMs to come out in the future and have them enable this along with the Mobile Hotspot.
Click to expand...
Click to collapse
LOL, it's called CDMA technology, that's how it works. :fingers-crossed:
Gasaraki- said:
LOL, it's called CDMA technology, that's how it works. :fingers-crossed:
Click to expand...
Click to collapse
That's how old CDMA tech works but not today. The 4G radio is a separate radio outside of the standard GSM and CDMA radio. We should be able to make calls while retaining a data connection. This is something Verizon users have been doing for years. We have 3 radios but the software is turning them off during a call. If you pay and enable Advanced Calling features, then you will retain the simultaneous voice and data ability. It just sucks because I was able to do this on the G2 with advanced calling features disabled.
This is clearly Verizon trying to get more money out of you.
Hang on
- As I understand it, the G4 (and other 2015 Verizon phones, at least including the S6) has a single radio.
- Advanced Calling is free, and voice calls do not count towards your data allowance. So I'm not sure why you think Verizon is getting more money from AC.
- The older phones (like my GS3) didn't need AC to do voice + data because they had 2 radios, not 1.
I apologize if my understanding of the # of radios is wrong, but your post is inconsistent with what I've heard on that subject elsewhere.

No VOLTE/Advanced calling.

I picked up this phone a few days ago and I just noticed that VOLTE wasn't working like it should. The settings menu shows that I have the option on, but everytime I make a call or receive a call it instantly switches from 4g to 1x, and therefore I don't have simultaneous voice and data. Anyone have this issue too?
I checked my Verizon account to see if that feature is enabled for my line. Advanced calling shows that VOLTE is on for calls and video chat. Turning it on and off doesn't change anything, turning wifi calling on and off doesn't affect it. I've tried rebooting, and no luck. Seems like a software issue?
I noticed this on a call today as well. Subscribing...
Perhaps the person on the other end needs it as well? I've found calls between my girlfriend and I would switch from HD to non-HD and it seemed like it was due to service on her end. Just a thought. Its actually only happened a couple of times to me.
Davexs28 said:
Perhaps the person on the other end needs it as well? I've found calls between my girlfriend and I would switch from HD to non-HD and it seemed like it was due to service on her end. Just a thought. Its actually only happened a couple of times to me.
Click to expand...
Click to collapse
No luck with that one either. I've tried calling other lines on my plans and I got the same results. My S5 did a pretty good job maintaining HD Voice every time I made a call to those lines where LTE coverage was available.
I called CS and they didn't say it was a common problem, but they put in a report pretty immediately for me and should have someone contacting me the next 24-48 hours.
Just a quick update. I didn't do anything, I used my phone as is and it just started switching to HD voice and maintaining LTE while calling. So either they did something on their side, or the phone is just a little buggy.
I have never had that VoLTE icon pop up on my phone but if I look in my recent calls list I do see a Wifi icon on some of the calls.. I assume this is VoLTE??
Sent from my SM-N930V using XDA-Developers mobile app
badboyg200 said:
I have never had that VoLTE icon pop up on my phone but if I look in my recent calls list I do see a Wifi icon on some of the calls.. I assume this is VoLTE??
Click to expand...
Click to collapse
That's WiFi calling.
I have used WiFi calling and it seems to work alright. Is this the same as VoLTE? If it is not how do you enable VoLTE?
I just found it in settings, it is enabled however I have never seen any kind of an icon that it is working. How do I know if it is or isnt?
Where is the setting for VoLTE in Settings? I am not seeing it anywhere.
EDIT: A google search showed me it should be in call settings, but it is not there. Any help much appreciated.

Caller cannot hear dial tone when I am on wifi calling with TMobile

If I switch on wifi calling on Tmobile, caller cannot hear any dial tone/ringtone when they call me but my phone will ring as normal. One thing I noticed is that the caller is calling on a landline. I called Google support and they are not aware of this issue and send me a replacement phone. I have the same problem with the replacement phone. Does anyone have the same issue? Any idea on how to resolve this?
i been having it the other way around..
i am on verizon google pixel xl , and when i been calling lately, no dial tone.. but other person answers .. .
im rooted, and unlocked..
other day my dial screen had scrambled lettters too . .
helloagain said:
If I switch on wifi calling on Tmobile, caller cannot hear any dial tone/ringtone when they call me but my phone will ring as normal. One thing I noticed is that the caller is calling on a landline. I called Google support and they are not aware of this issue and send me a replacement phone. I have the same problem with the replacement phone. Does anyone have the same issue? Any idea on how to resolve this?
Click to expand...
Click to collapse
I am having the same problem on my new Pixel XL with WiFi calling on my end. I didn't have this issue on my Nexus 6 or 6P, so something is going on. I'm following this for a resolution.
EDIT: Yesterday my brother called me from his Verizon mobile phone and didn't hear it ring on his end, so it doesn't seem to be a landline only issue.
I'm bumping this up as it's still happening on my stock rooted Pixel XL with the January NMF26U update, and I haven't found any resolution anywhere. Has anyone else had this problem and found the solution? It sucks that I can't use WiFi calling because of this issue.
JimSmith94 said:
I'm bumping this up as it's still happening on my stock rooted Pixel XL with the January NMF26U update, and I haven't found any resolution anywhere. Has anyone else had this problem and found the solution? It sucks that I can't use WiFi calling because of this issue.
Click to expand...
Click to collapse
I dont think it's the phone, or at least not just this phone. I had the same thing with other devices using Wifi Calling.
pcriz said:
I dont think it's the phone, or at least not just this phone. I had the same thing with other devices using Wifi Calling.
Click to expand...
Click to collapse
Agreed, although as I said in my first post, this didn't happen on my Nexus 6 or 6P. I have the same ISP and the same T-Mobile Personal Cellspot/WiFi Cellspot Router that I had with the other phones. I see that you are on T-Mobile as well, and most of the complaints I find online are also T-Mobile customers with various phones.
Has anyone figured out a solution?
I'm currently on T-Mobile and I have the same issue. I thought it was on a landline at first, but tried with a co-workers phone (Sprint) and it doesn't ring on his end but on mine it does.
Called my phone using my wife's phone, Pixel as well using T-Mobile and hers rings.
Kind of weird.
Sent from my Pixel XL using Tapatalk
I'm out of town until next week so I can't install the 7.1.2 beta yet. I have seen talk of VOLTE improvements with it, so maybe it will help this issue too.
Sent from my Pixel XL using Tapatalk
Hopefully it works.
Just missed 10 calls from my boss. He said there was no ringtone and it wouldn't go to voicemail.
I mentioned before that it did go to voicemail even after not sounding but now this is ridiculous.
Some people with T-Mobile have the issues and others don't. Might have to call T-Mobile.
Checked all the settings in that "special" menu and everything's provisioned.
Sent from my Pixel XL using Tapatalk
I have this problem. Person calling me hears no ringing, just dead silence. Often they will hang up and call again because they think something's wrong (I mean there is...but so annoying lol). I haven't called T-Mobile yet. Never had this problem on my 6P. Only the Pixel.
Does anyone know if this has been fixed yet? I'm afraid to switch back to WiFi calling until it is, as I can't afford to be missing calls because people don't hear the ring on their end.
Have you guys filed a ticket with Google and T-mobile about this? I sent feedback through the Settings->Phone status way. It's definitely still happening on my Pixel XL with stock 7.1.1.
This is also happening to me. I'm with T-Mobile on their Prepaid Legacy plan. Brand new unlocked Moto 5g Plus.
Any incoming wifi calls and the caller gets silence and never sent to VM. On my end everything seems fine, I hear it ring and once I answer the connection is great. My old Galaxy has wifi calling and worked with no problem.
I've done a factory reset and gone through about every setting three times over. I pretty much bought the phone specifically for wifi calling since I live in the sticks and now can't even turn it on without missing calls.
welp11 said:
This is also happening to me. I'm with T-Mobile on their Prepaid Legacy plan. Brand new unlocked Moto 5g Plus.
Any incoming wifi calls and the caller gets silence and never sent to VM. On my end everything seems fine, I hear it ring and once I answer the connection is great. My old Galaxy has wifi calling and worked with no problem.
I've done a factory reset and gone through about every setting three times over. I pretty much bought the phone specifically for wifi calling since I live in the sticks and now can't even turn it on without missing calls.
Click to expand...
Click to collapse
Others have said that the June security update fixed it. After flashing that, I turned on WiFi calling again and it works for me now on my Pixel XL. If you haven't installed it yet, you should anyway.

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