My WiFi Calling has never worked properly, and attempts to get support from Sprint have only ended in frustration. It works fine on incoming calls, but almost always (its worked once or twice) within 10 seconds of initiating an outgoing call the call is disconnected and my WiFi Calling is disabled for about 30-50 seconds, after that WiFi Calling turns back on. I assume that something is causing me to be disconnected from the WiFi Calling server. Sprint can't even tell me who runs the server if its them or a third party). They have told me it was related to my geographic location, but I've demonstrated it having the same behavior in multiple Sprint stores on their Wifi networks. The latest is that they are telling me to upgrade to Lollipop (which I haven't tried yet). Can anyone enlighten me or anything?
I've noticed that wifi calling is flaky. Sometimes it doesn't work, most of the time it does. Sprint support was able to help me fix it one time. If you've tried to go into Sprint stores for help and called Sprint support, maybe turn it off and wait a week or so and then turn it back on....i know it sounds like a crappy answer but that's what I had to do.
DarkManX4lf said:
I've noticed that wifi calling is flaky. Sometimes it doesn't work, most of the time it does. Sprint support was able to help me fix it one time. If you've tried to go into Sprint stores for help and called Sprint support, maybe turn it off and wait a week or so and then turn it back on....i know it sounds like a crappy answer but that's what I had to do.
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I appreciate the answer, however this problem has been going on for months and it has not been "flaky" for me. All incoming calls work. All outgoing calls (with two exceptions) have been experienced what I previously described. This has been going on for many months. This problem isn't going to fix itself. Now, Sprint claims that the Lollipop release includes "enhancements" to WiFi Calling, so perhaps that might fix something. I doubt it though.
Related
I love the phone and having the hardest time resisting turning the phone back in. I'm on my 2nd S3 and my third Sim card. Everything appears to be going well but I noticed that when my phone is in WiFi calling mode, incoming calls go straight to voice mail. I don't get an alert or anything. If they leave a voicemail, I get that. I searched other phones that have had this issue not just the S3. I am running stock OS but I am rooted.
Can anyone else verify that there incoming calls are working on Wifi Calling ? Any ideas on what I could try ? outgoing calls work fine.
EDIT: Sometimes calls go through, sometimes it doesn't. When it does go through, I can't swipe the green button to answer. It goes through the swipe motion but nothing happens. When I am off of WiFi calling, I can receive calls correctly and I can properly swipe to answer them
soljaofjesus said:
I love the phone and having the hardest time resisting turning the phone back in. I'm on my 2nd S3 and my third Sim card. Everything appears to be going well but I noticed that when my phone is in WiFi calling mode, incoming calls go straight to voice mail. I don't get an alert or anything. If they leave a voicemail, I get that. I searched other phones that have had this issue not just the S3. I am running stock OS but I am rooted.
Can anyone else verify that there incoming calls are working on Wifi Calling ? Any ideas on what I could try ? outgoing calls work fine.
EDIT: Sometimes calls go through, sometimes it doesn't. When it does go through, I can't swipe the green button to answer. It goes through the swipe motion but nothing happens. When I am off of WiFi calling, I can receive calls correctly and I can properly swipe to answer them
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Ah-ha, you just solved a mystery for me! I like to have my phone automatically connect to any wifi in my usual hangouts to save data. I kept wondering why I was missing calls without hearing my ringtone. I have a theory on what is happening. Back on my old Vibrant, wifi-calling could not work on slower networks. I could get it to initialize but never could it actually make a call. I noticed this when up in the mountains at a lodge that had very slow internet. Maybe it's the same issue? Hopefully others will chime in.
Not sure if this a slow network issue or and ICS issue. My S3 does this also and is frustrating since I auto connect to wifi at home and work. Keep missing damn calls. My S2 started doing the same thing when I updated from GB to ICS. Maybe its a Samsung and ICS thing now that I think about it because the wife and kids all run ICS on HTC Amaze without issue.
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Disappointing. Are you on T-mobile? (I expect yes as this, to my understanding, is the only US network licensed to use wifi calling?)
I am thinking of buying an S3 but I have to have wifi calling working on UK operator orange.
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I think most of these threads are locked because XDA is trying to separate them all. Anyways, this is the only way I could respond. Since my first post, I have had more positive experiences with wifi-calling. I think it may be a little of both, slow connection and this newer implementation. On a slow connection it definitely wont work correctly which is what I would expect. What I mean is you can't successfully answer or make a call as the phone app will just hang. Going straight to Voicemail is another mystery altogether. I have 4g internet at home so there is no reason I can think of for that to happen. But like I said since my first post I have successfully made and answered several calls from home using wifi-calling and even a few from a location that had decent internet. Call quality was decent for what it is.
Guys, take a look at this thread. It concerns wifi signal dropping and re-enabling. That would certainly explain why some of the calls made to me when I was at home on wifi went to Voicemail even though I have 4g. I did notice some of this last week.
http://forum.xda-developers.com/showthread.php?t=1790187
Not sure if this a slow network issue or and ICS issue. My S3 does this also and is frustrating since I auto connect to wifi at home and work. Keep missing damn calls. My S2 started doing the same thing when I updated from GB to ICS. Maybe its a Samsung and ICS thing now that I think about it because the wife and kids all run ICS on HTC Amaze without issue.
Wifi Calling
sflagg73 said:
Not sure if this a slow network issue or and ICS issue. My S3 does this also and is frustrating since I auto connect to wifi at home and work. Keep missing damn calls. My S2 started doing the same thing when I updated from GB to ICS. Maybe its a Samsung and ICS thing now that I think about it because the wife and kids all run ICS on HTC Amaze without issue.
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Disappointing. Are you on T-mobile? (I expect yes as this, to my understanding, is the only US network licensed to use wifi calling?)
I am thinking of buying an S3 but I have to have wifi calling working on UK operator orange.
This happens on sprint phones as well...
I see this thread is open again. My experiences with wifi-calling have bore out what I thought: A weak signal will cause problems. I only wish that every call went to voicemail. What happens often with me is that wifi-calling will partially work, as in I can answer a call but the person can't hear me at all and I may catch one or two words from them. If they terminate the call, the phone app is fine, but if I terminate the call, the phone app hangs and freezes everything! Today it was so bad I had to pull the battery and reboot. Maybe wifi calls going to voicemail is an imperfect function that Samsung or rather T-Mobile built into the app. It kinda makes sense as this app could never complete a wifi call if you were connected to slow internet when it was a separate app. In any case I would rather have my wifi calls go straight to voicemail (and get a pop-up notification) than have the app try to work but wind up hanging my phone. What do you guys think?
I don't know about slow networks. I've already exchanged one T-Mobile S III because of Wi-Fi calling problems. My replacement works much better on my work network than it does on my home network and it is much, much slower than my home network is.
dcugooner said:
I don't know about slow networks. I've already exchanged one T-Mobile S III because of Wi-Fi calling problems. My replacement works much better on my work network than it does on my home network and it is much, much slower than my home network is.
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This isn't particularly good news for me. If it isn't software problem that manifests when coupled with a slow network then a future update won't fix it. That's what I was hoping the problem would turn out to be. If its hardware, then the time I have to do something about it is limited as I dropped my first phone and the replacement has a limited warranty, I think. Plus, I've paid to have invisi-shield placed on the front and back and would have to eat that cost if I get another replacement.
Epic Fail
I have this issue and am at my wits end to resolve it. Wifi calling is a major feature that worked fine(except echo) with my Vibrant. However, nothing I have tried will fix my ability to answer calls on WiFi. I have the SIM from the GS3 box. My E911 address exists since my bb8900. WiFi Power Save is off. All routers I use, Linksys E4200 and Linksys WNR1000, Linksys 614. Wireless N and G. T-mo CS could not help. I understand that the WiFi calling changed from UMA to IMS. No separate app. GS2 users with same issue. Anyone with a clue? Please help.
IrieBro said:
I have this issue and am at my wits end to resolve it. Wifi calling is a major feature that worked fine(except echo) with my Vibrant. However, nothing I have tried will fix my ability to answer calls on WiFi. I have the SIM from the GS3 box. My E911 address exists since my bb8900. WiFi Power Save is off. All routers I use, Linksys E4200 and Linksys WNR1000, Linksys 614. Wireless N and G. T-mo CS could not help. I understand that the WiFi calling changed from UMA to IMS. No separate app. GS2 users with same issue. Anyone with a clue? Please help.
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how did you turn off the wifi power save?
I experience the bad quality calls on wifi, at my workplace it is perfect, but at my home, its terrible.
my home network is faster than my workplace.
I think this is something to do with the firewall as well.
and I couldn't find the way to turn off firewall on the dam verizon fios actionnet router.
---------- Post added at 01:27 PM ---------- Previous post was at 01:27 PM ----------
you can also try to broadcast the wifi on channel 3 only, that helped me in my case.
WPSM
There is a link earlier in this thread to another XDA thread. Phone app --> *#0011# --> menu button --> WiFi--> Press WPSM On/Off button.
My GS3 would drop a WiFi signal 3 inches from the router at work and 3 feet from the router at home. At least THAT is fixed now. However, I don't seem to get the same WiFi signal range as my Vibrant did using the same routers Trying the channel 3. I do have a few setting set to auto at least on my home router.
-greenboy- said:
how did you turn off the wifi power save?
I experience the bad quality calls on wifi, at my workplace it is perfect, but at my home, its terrible.
my home network is faster than my workplace.
I think this is something to do with the firewall as well.
and I couldn't find the way to turn off firewall on the dam verizon fios actionnet router.
---------- Post added at 01:27 PM ---------- Previous post was at 01:27 PM ----------
you can also try to broadcast the wifi on channel 3 only, that helped me in my case.
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when my wifi calling was giving me issues i had to go on the tmobile site and set my area for 911 calls for the wifi calling. after that it worked flawlessly
duhitsrandy said:
when my wifi calling was giving me issues i had to go on the tmobile site and set my area for 911 calls for the wifi calling. after that it worked flawlessly
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Yes, that's required, but not the underlying issue of the thread.
I've had wifi calling weirdness too. I called my sisters Verizon cell and there was no tone but after xx seconds it got her voicemail. When I call my phone on my house phone (Comcast) my phone rings but there's no tone on the house phone!
I NEVER get a ring. Just someone picks up our voicemail does.
Sent from my SGS3 Stock Rooted & Odexed
I love this thing!
Ok, it seems for me the issue with wifi calling not working at all is resolved (I always have the "Wifi calling is ready!" notification) but when I receive a WiFi call it will randomly disconnect after a few minutes. Might be 5 min, might be 20, and after that if I or they call back it might disconnect in as little as 2-3 minutes! Doesn't seem to matter if I answer on my handset or my GearS, still always drops in <20 min.
It's not my internet connection dropping, I also have Skype with In/Out running and can place/receive calls on it without any interruptions (on both my N4 and my PC).
Any suggestions?
Phone is 100% stock, not rooted, Android 4.4.4.
Wi-Fi calling was a PITA on KitKat with my Netgear router. Netgear support and DD-WRT forums for my router were both saying to disable the firewall. Forward porting and setting my phone as DMZ with static address didn't help with UDP packets and maintaining a connection.
Lollipop its better and the reason I'm not going back to KitKat but hardly tolerable without root.
I know this doesn't apply to you but with Adaway, I monitored the DNS requests for Wi-Fi calling and whitelisted them. That seemed to help with the Wi-Fi connection list issues. There's webservicesgateway and vowifi dns requests to look for. Didn't post for security concerns.
Yeah, I'm scared to make the jump to lollipop because right now my GearS is working perfectly and I'm scared to change anything major (spent 2 weeks fighting in on the "compatible" SGN2, finally said "screw it, I'm due for an upgrade" and got the SGN4) as Is aid I've not even rooted my SGN4 for fear of 'breaking' my smartwatch...
Router could be the issue, since it's a brand I've never heard of before ("ComTrend") but It's a router/modem combination that my ISP requires so I cant swap it out... may try the suggestions you mentioned, just in case, but not going to hold my breath...
If anyone else has suggestions, please post them. Right now I'm in a situation where I need VoIP (I literally get 0-1 bars reception, so bad that if I answer a call it drops) and to get Skype to work I have to turn off calls comming to my handset (otherwise the Phone App overtakes skype, then drops the instant I answer) which means I miss calls when NOT at home thanks to skype playing poorly with my cellular data... >.<
Off topic: did you consider asking Sprint for an Airave unit? Bad cell signal.
Mine was free to use and got exchanged/upgraded for newer model a couple of times.
I let mine go with Wi-Fi calling because it conflicts. Had to pick one.
I've had two actually. Back when it was amde by Samsung it worked GREAT, (thought they charged me soemthing like $5/month for it) but now the new "Airvana" version has stopped getting a GPS signal... why I cant program it in I dont get (since WiFi calling works with out constant GPS) It's been sitting around gathering dust for a while, I might get it out and try to make it work again, maybe they upgraded their system enough that it wont turn off... or maybe I'll try sticking it in the attic or something... thanks for the suggestion!
This has been a frustrating issue I've been having pretty much since starting up my T-mobile service about a month ago.
To start off, my G3 is unrooted and on the latest stock software version, 20e.
I use Wifi calling often because I get 0-1 bars of reception at work. All seems to work well until I go outside and try to make a phonecall over the voice network. I'll have plenty of signal bars, be connected to 4G even, yet when I try to use the phone dialer to make a call it will say "Not connected to Mobile Network." or something along those lines.
I haven't done extensive testing, but I believe the other day I toggled the "Mobile Data" off then back on and was able to make calls.
Has anyone else had this trouble? Is it something possibly to do with Wifi and/or Wifi calling?
I believe I could make a phonecall using Hangouts when I was off of wifi, which tells me that the data part is working, but not the voice network.
I contacted T-mobile support, but they just had me do the "typical" things, like shut down the phone, remove the battery/SIM, start everything back up. And sure enough, it worked after that, but I'd rather not have to restart my phone or toggle stuff to get it to work as it should without any hassle.
Thanks!
My wife has the same problem after the 20E update. Her mobile is stock as well. It did not happen on 20B.
thewalkingdude said:
My wife has the same problem after the 20E update. Her mobile is stock as well. It did not happen on 20B.
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Interesting.... so is there a known solution for it?
rubejb said:
Interesting.... so is there a known solution for it?
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Off the top of my head no. I'll dig around a bit and see what if anything I come up with.,
From the digging I did I can't seem to find any help. The only thing I can think of is to factory reset it thing and see if it helps. I am going to do do it on my wifes phone tonight.
Yeah, that's what I was thinking too... I'm not really in the mood to deal with restoring all of my apps and whatnot, so I'll hold off on the factory reset for now.
If you remember, could you let me know the results? If I know for fair certainty that a wipe will fix the issue, I might do it.
Thanks!
It's a network problem and it is worst on Samsung phones. I recently went and got a new sim card and it seems to have fixed it. I read it is because if you live in a area where there is poor coverage it causes your sim to where out fast.
punkhawaiian said:
It's a network problem and it is worst on Samsung phones. I recently went and got a new sim card and it seems to have fixed it. I read it is because if you live in a area where there is poor coverage it causes your sim to where out fast.
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This started happening before my first month of T-mobile service was even up with a brand new SIM. I'm not saying that it's definitely not a SIM issue, just would seem unlikely that it's worn out that fast.
Mobile out of Network-Tmobile - Android
I;m having the same issue, turned phone off and on, checked Network connections everything looks fine, but now able to receive and send texts or make calls.
rubejb said:
This has been a frustrating issue I've been having pretty much since starting up my T-mobile service about a month ago.
To start off, my G3 is unrooted and on the latest stock software version, 20e.
I use Wifi calling often because I get 0-1 bars of reception at work. All seems to work well until I go outside and try to make a phonecall over the voice network. I'll have plenty of signal bars, be connected to 4G even, yet when I try to use the phone dialer to make a call it will say "Not connected to Mobile Network." or something along those lines.
I haven't done extensive testing, but I believe the other day I toggled the "Mobile Data" off then back on and was able to make calls.
Has anyone else had this trouble? Is it something possibly to do with Wifi and/or Wifi calling?
I believe I could make a phonecall using Hangouts when I was off of wifi, which tells me that the data part is working, but not the voice network.
I contacted T-mobile support, but they just had me do the "typical" things, like shut down the phone, remove the battery/SIM, start everything back up. And sure enough, it worked after that, but I'd rather not have to restart my phone or toggle stuff to get it to work as it should without any hassle.
Thanks!
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Click to collapse
I've had my phone for just over a month now, and I got a text from T-mobile saying that my credit card was charged and my account is good for another month, blah blah blah... However, I've received this message at least 40 times since the plan renewed on Friday the 11th.
I've done some searching around and found this thread on the Tmobile forums:
https://support.t-mobile.com/thread/86838?start=0&tstart=0
It sounds like Tmobile support will give the standard "tun off your phone, take out the battery, etc" and "do a factory restore" responses, that apparently don't fix the problem. Others have posted that it may be a Wifi-calling issue, but turning off Wifi/Wifi-calling only helps temporarily.
So I'm wondering if anyone here has had the issue and knows a solution that works. I'm on stock, unrooted and at he latest software update, 20e.
Thanks!
rubejb said:
I've had my phone for just over a month now, and I got a text from T-mobile saying that my credit card was charged and my account is good for another month, blah blah blah... However, I've received this message at least 40 times since the plan renewed on Friday the 11th.
I've done some searching around and found this thread on the Tmobile forums:
https://support.t-mobile.com/thread/86838?start=0&tstart=0
It sounds like Tmobile support will give the standard "tun off your phone, take out the battery, etc" and "do a factory restore" responses, that apparently don't fix the problem. Others have posted that it may be a Wifi-calling issue, but turning off Wifi/Wifi-calling only helps temporarily.
So I'm wondering if anyone here has had the issue and knows a solution that works. I'm on stock, unrooted and at he latest software update, 20e.
Thanks!
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I had this problem with TMO a few months ago. Forums seemed to indicate that calling support might help, but I just waited it out and it fixed itself in a few days. Since then, I've only seen one duplicate message.
scoppola said:
I had this problem with TMO a few months ago. Forums seemed to indicate that calling support might help, but I just waited it out and it fixed itself in a few days. Since then, I've only seen one duplicate message.
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Thanks for the quick response. So do you use Wifi Calling a lot by chance? Were the dupes happening when you were on Wifi?
Some have theorized that it's caused because there isn't a "received" signal being sent back to the sender when on wifi calling, so the messages get sent again and again until that signal is received. And that turning off Wifi (or Wifi Calling) for a while will let this signal go through.
I haven't had a chance to try this, as I get very poor reception at both home and work, so Wifi Calling is a necessity.
I'm going to answer my own question since I think I've figured things out, although I don't really have a solution for my problems...
Basically, whenever I use Wifi Calling, then go off of Wifi, I get no voice service even though I have plenty of bars of signal and can use the data connection. This means I can't make/receive calls or send/receive texts. There's no 100% method that fixes this issue, sometimes I can just toggle the Data connection on and off, other times I have to reboot the phone.
Since I've had Wifi Calling on for the last week or so, I haven't gotten out on T-mobiles voice network. And for whatever reason as I stated above, texts coming in on Wifi Calling will continue to come in as duplicates because the sender isn't getting a "received" signal back. (This is still just a theory, but I've sort of proven it.) Yesterday I turned of Wifi Calling, restarted my phone and left Wifi Calling off. I got one more copy of the text message I had already received 50 times or so, and that was it, no more dupes.
So my main issue is still that my phone doesn't switch back to T-mobile's network fully after being on Wifi Calling. If it did so, the duplicate texts wouldn't be as much of an issue because they'd go away once I was on the mobile network.
TLDR:
It seems that Wifi Calling is stopping my phone from switching back to the Tmobile network when I'm out of range of wifi, and the duplicate texts are caused by Wifi Calling.
If anyone has a solution to this issue, please let me know. Thanks!
I picked up this phone a few days ago and I just noticed that VOLTE wasn't working like it should. The settings menu shows that I have the option on, but everytime I make a call or receive a call it instantly switches from 4g to 1x, and therefore I don't have simultaneous voice and data. Anyone have this issue too?
I checked my Verizon account to see if that feature is enabled for my line. Advanced calling shows that VOLTE is on for calls and video chat. Turning it on and off doesn't change anything, turning wifi calling on and off doesn't affect it. I've tried rebooting, and no luck. Seems like a software issue?
I noticed this on a call today as well. Subscribing...
Perhaps the person on the other end needs it as well? I've found calls between my girlfriend and I would switch from HD to non-HD and it seemed like it was due to service on her end. Just a thought. Its actually only happened a couple of times to me.
Davexs28 said:
Perhaps the person on the other end needs it as well? I've found calls between my girlfriend and I would switch from HD to non-HD and it seemed like it was due to service on her end. Just a thought. Its actually only happened a couple of times to me.
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No luck with that one either. I've tried calling other lines on my plans and I got the same results. My S5 did a pretty good job maintaining HD Voice every time I made a call to those lines where LTE coverage was available.
I called CS and they didn't say it was a common problem, but they put in a report pretty immediately for me and should have someone contacting me the next 24-48 hours.
Just a quick update. I didn't do anything, I used my phone as is and it just started switching to HD voice and maintaining LTE while calling. So either they did something on their side, or the phone is just a little buggy.
I have never had that VoLTE icon pop up on my phone but if I look in my recent calls list I do see a Wifi icon on some of the calls.. I assume this is VoLTE??
Sent from my SM-N930V using XDA-Developers mobile app
badboyg200 said:
I have never had that VoLTE icon pop up on my phone but if I look in my recent calls list I do see a Wifi icon on some of the calls.. I assume this is VoLTE??
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That's WiFi calling.
I have used WiFi calling and it seems to work alright. Is this the same as VoLTE? If it is not how do you enable VoLTE?
I just found it in settings, it is enabled however I have never seen any kind of an icon that it is working. How do I know if it is or isnt?
Where is the setting for VoLTE in Settings? I am not seeing it anywhere.
EDIT: A google search showed me it should be in call settings, but it is not there. Any help much appreciated.