I had to send my nexus into Samsung for service just about a month after I got it from Google. I was having the issue where it showed that it was charging when not plugged in.
I just got the phone back after 3 weeks, with it not repaired. It included a red sheet saying that the warranty was void due to corrosion from water damage. Unless I perspired on it, I never got it wet.
Do I have any recourse? What should my next step be? Thanks in advance for your help.
dgwphotography said:
I had to send my nexus into Samsung for service just about a month after I got it from Google. I was having the issue where it showed that it was charging when not plugged in.
I just got the phone back after 3 weeks, with it not repaired. It included a red sheet saying that the warranty was void due to corrosion from water damage. Unless I perspired on it, I never got it wet.
Do I have any recourse? What should my next step be? Thanks in advance for your help.
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you can take it to a cell phone service center, replacing the usb should be fairly inexpensive. or you can try doing it yourself.
You either; Clean the USB port, replace the USB port, let your battery die and charge it over night or use a custom rom. Here is a thread that is relevant to your situation.
http://forum.xda-developers.com/showthread.php?t=1427539
Simba was moving too slow, so I told him to Mufasa.
Thanks guys - I saw that thread before I sent it out - I tried the toothpick trick and tried cleaning it before I sent it out.
What makes it really bad is that the phone is worse now than when I sent it in. I always had a full 4 bars inside my house, and now I don't get any service inside. My daughter also has a gn, and she still has the same great service.
Hi there, I recently had an accident with my Nexus and damaged it's screen. I did find the phone to be working for the next few days even though there is no display. Since I got the phone off amazon (I'm in India), I sent it to Singapore through a friend for fixing a new screen. However, they are now telling me that my motherboard has been completely damaged and it needs fixing as well. I do not believe that because I have seen the phone function for few days after the accident. I heard phones calls and vibrations for texts.
How do I now figure out if he is indeed telling the truth about my motherboard? Is there any do-it-yourself method to it? My friend, who has my phone, did try switching it on after putting it on charge and said that there was no response from the phone. Does this confirm my motherboard's damage?
Hey all,
Had an account here before but forgot my password and no longer have the email . Anyway, my phone got damp while out on a cycle ride last night. At first the screen was working and then it started to appear slightly green and had horizontal lines across it. Now the screen is completely blank. I left it in a bag of rice all night but no luck.
Just taken the back off again and had a look. In the very top left of the phone 2 of the pieces of solder on the back of the screen seem to have just fallen away after being wet. Is there any hope of repairing this, or do I need a new screen piece? If so where would I get one?
Also, it is still under warranty with my contract provider, I don't suppose they would repair it without figuring out it got wet?
Cheers
It's unlikely you'll be able to repair it under warranty as there are indicator stickers that change colour when they get wet, and technicians check them upon admission into warranty. To be honest, if you've left it in rice and it still hasn't fixed itself, you're SOL. It's hard to tell where the damage occurred and it may be the screen or the actual logic board. You COULD give repair a try (DIY or non-warranty repair) though it may be pointless as it might not be your screen that's actually broken and/or other parts may be broken as well.
Unlawful said:
It's unlikely you'll be able to repair it under warranty as there are indicator stickers that change colour when they get wet, and technicians check them upon admission into warranty. To be honest, if you've left it in rice and it still hasn't fixed itself, you're SOL. It's hard to tell where the damage occurred and it may be the screen or the actual logic board. You COULD give repair a try (DIY or non-warranty repair) though it may be pointless as it might not be your screen that's actually broken and/or other parts may be broken as well.
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Does the fact that it still essentially works (sound, touchscreen, vibrate, I can still blindly click on apps etc.) spell hope that it's only the screen that works? Might give it to someone who has some electrical skills to see if they can repair it... If that fails I don't wanna drop £130 on a new screen only to find that something else is broken!
EDIT: Also, when connected via USB the whole filesystem is intact.
I got my S6 Edge brand new around 3 weeks ago, and all was well with it. But for the past week my phone has been acting up. It has been overheating, being very slow, loosing signal very frequently and the battery has been dying very quickly. 3 days ago, I made an appointment with T-mobile (the place I got the phone at) to have them look at it, and likely send it back to Samsung under the 1 year warranty. This appointment was supposed to be tomorrow.
This is where the main problem arose. Last night, i plugged my phone in to charge on my desk, and then fell asleep. When I woke up this morning, it was still where I left it. I went to pick it up, and it was blazing hot so I quickly unplugged it. I then left the room for a minute, and when I came back i looked closer at the phone and the screen was cracked! The phone has never been dropped, and the aluminium around the screen is in perfect condition.
Could the screen have cracked due to the temperature? Will T-Mobile still take it back without having to pay the $175 deductible? What should I do?
Thank you,
Michaek
DevoutDevelopment said:
I got my S6 Edge brand new around 3 weeks ago, and all was well with it. But for the past week my phone has been acting up. It has been overheating, being very slow, loosing signal very frequently and the battery has been dying very quickly. 3 days ago, I made an appointment with T-mobile (the place I got the phone at) to have them look at it, and likely send it back to Samsung under the 1 year warranty. This appointment was supposed to be tomorrow.
This is where the main problem arose. Last night, i plugged my phone in to charge on my desk, and then fell asleep. When I woke up this morning, it was still where I left it. I went to pick it up, and it was blazing hot so I quickly unplugged it. I then left the room for a minute, and when I came back i looked closer at the phone and the screen was cracked! The phone has never been dropped, and the aluminium around the screen is in perfect condition.
Could the screen have cracked due to the temperature? Will T-Mobile still take it back without having to pay the $175 deductible? Qhat should I do?
Thank you,
Michaek
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Sucks to read what happened to your screen man! Specially after being with the phone for such a short time. In my personal experience with warranties and service providers, they will more than likely classify the issue as physical damage. Although you didn't drop the phone or have any noticeable point of impact on the body, they will still argue that the screen is cracked.
Your best bet would be to take it to Samsung (They are after all the manufacturer and the warranty is provided by them, not by T-Mobile) and hopefully can talk some sense into the rep. Most of the times when a new flagship device is out, manufacturers like to "capture" probable units that could pose safety risks or a more wide spread problem.
Hope this helps!
Gelialtron said:
Sucks to read what happened to your screen man! Specially after being with the phone for such a short time. In my personal experience with warranties and service providers, they will more than likely classify the issue as physical damage. Although you didn't drop the phone or have any noticeable point of impact on the body, they will still argue that the screen is cracked.
Your best bet would be to take it to Samsung (They are after all the manufacturer and the warranty is provided by them, not by T-Mobile) and hopefully can talk some sense into the rep. Most of the times when a new flagship device is out, manufacturers like to "capture" probable units that could pose safety risks or a more wide spread problem.
Hope this helps!
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Thanks for the suggestion. Sadly, Samsung told me that I would have to pay for the replacement or repair. I am waiting for a call back from a regional manager to have this problem solved. Hopefully something will happen.
DevoutDevelopment said:
Thanks for the suggestion. Sadly, Samsung told me that I would have to pay for the replacement or repair. I am waiting for a call back from a regional manager to have this problem solved. Hopefully something will happen.
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Keep us posted how it turns out! I'm interested to see how Samsung handles it.
Gelialtron said:
Keep us posted how it turns out! I'm interested to see how Samsung handles it.
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Samsung asked me to send in the device for inspection. They said that it will either A. be fixed for free or replaced due to factory issues, or B. Charge me for a full repair.
Will definitely keep you updated when they call me after inspecting the device.
DevoutDevelopment said:
Samsung asked me to send in the device for inspection. They said that it will either A. be fixed for free or replaced due to factory issues, or B. Charge me for a full repair.
Will definitely keep you updated when they call me after inspecting the device.
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Can you share some images of your phone, front and side profile.
Would be interesting to know if you had a battery failure, where the battery overheated swelled and expanded so much that it blew up causing the screen to crack from the inside.
Pp.
PanchoPlanet said:
Can you share some images of your phone, front and side profile.
Would be interesting to know if you had a battery failure, where the battery overheated swelled and expanded so much that it blew up causing the screen to crack from the inside.
Pp.
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The thing didn't seem to be expanded. It still turned on, but the battery would drain quickly. Tested it today and got a few hours on the battery. I feel like the battery has been malfunctioning and that it could have caused it, but I dont think that the battery blew.
Sadly the pictures that I took were with an old phone so you cant see much. I would take more but it is already on its way to Texas. :/
Ok, let us know how it turns out and hope you have a favorable outcome with Samsung.
Pp.
PanchoPlanet said:
Ok, let us know how it turns out and hope you have a favorable outcome with Samsung.
Pp.
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Gelialtron said:
Keep us posted how it turns out! I'm interested to see how Samsung handles it.
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I talked to a samsung rep today and they said that it will be covered as a full warranty repair. I am still waiting for an update from their system on the repair. Once I get the device back. I will update again.
DevoutDevelopment said:
I talked to a samsung rep today and they said that it will be covered as a full warranty repair. I am still waiting for an update from their system on the repair. Once I get the device back. I will update again.
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NICE!!! Glad to see they'll cover it!
I wonder what they found?
Probably a battery failure.
???
Pp.
PanchoPlanet said:
I wonder what they found?
Probably a battery failure.
???
Pp.
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They haven't told me anything besides a "operating system issue" that caused the damage. This could mean anything in my book. A battery problem is likely the issues since the battery has been giving me issues since I got it. At least now it will be repaired, hopefully nothing else goes wrong with the device now.
After using an old RAZR HD I really miss my S6
Just got another phone call from Samsung saying it will NOT being covered. They are taking a second look at it, but where it seems, I might have to file a claim with them to get it sorted out.
So what happened finally?
DevoutDevelopment said:
Just got another phone call from Samsung saying it will NOT being covered. They are taking a second look at it, but where it seems, I might have to file a claim with them to get it sorted out.
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What happened after the second phone call?
I have faced the similar issue.
visheshsahlot said:
What happened after the second phone call?
I have faced the similar issue.
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I returned the S6e and got a new phone
My SD card became corrupted last night with IO errors. Lucky me I took the pictures I could off of the thing, I put a new SD card in and let it DL my music overnight. I wake up and it was off. I've gotten to the homescreen, but after a few seconds it freezes, That's the farthest i've gotten. Every other time it freezes at the LG logo and refuses to turn on. I find most success when I take out the SD card. That's the only other time I got to the homescreen.
I'm on a VS986 G4. I'm not sure if it's water damage from something as small as rain or whatever.
I had my G4 out in the rain with a protective case before this happened. It wasn't too wet but he most it hit was the screen. Things started acting up when I charged it.
In fact, I checked the water damage x thing. Nothing is bleeding, so it's probably a bootloop.
Seems like your case is not the famous hardware defect bootloop but some other damage. It may be damage due to the moisture of the rain. Basically there is a rule when your device get wet by accident you must let it dry completely before you plug into. If there is still moisture trapped inside and you plug it then you can damage it permanently. You can try let it completely dry out and retry. If the device is still malfunctioning you have to take it for repairs.
NalNalas said:
I checked the red X thing on the battery for bleeding and nothing. Just red x's with no bleeding. So I highly doubt it's water damage.
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There is no way anyone can tell you if this is the hardware defect issue or not in a forum. You described some other issues as well in your post. It may be the hardware defect and it may not. It may be another damage. If you are inside warranty send it for repairs immediately. There is no other way to know what's the culprit.