My Asus Zenforne 2 suddenly started behaving unexpectedly.
Even if the screen is locked and closed, phone automatically tries to open but as it is locked, it will show wrong password.
But its keep on trying to open the screen, its like a continuous screen touch happens every time.
After I open using my password, it is accessing the phone automatically like opening application what ever is present and keep on doing something.
So basically phone behaves as some one keeps on clicking the phone continuously.
I thought it might be happening only during charging, but it proved me wrong.
I did restart many times, after every restart for few minutes, it works fine but after sometime, the same story.
I did clear the cache partition, but still same issue.
I did factory reset, it took around 3 hours.
Post that it is working as expected. Dont know what was the issue exactly. I had many apps installed.
But again after few minutes, the same issue appeared. System keeps on clicking randomly throughout the screen.
I am not able to do anything.
i have the same problem to...the screen die...change the screen all will work fine again
mine warranty passed...have to paid hopes yours is still under warranty
bishnuprasad14 said:
My Asus Zenforne 2 suddenly started behaving unexpectedly.
Even if the screen is locked and closed, phone automatically tries to open but as it is locked, it will show wrong password.
But its keep on trying to open the screen, its like a continuous screen touch happens every time.
After I open using my password, it is accessing the phone automatically like opening application what ever is present and keep on doing something.
So basically phone behaves as some one keeps on clicking the phone continuously.
I thought it might be happening only during charging, but it proved me wrong.
I did restart many times, after every restart for few minutes, it works fine but after sometime, the same story.
I did clear the cache partition, but still same issue.
I did factory reset, it took around 3 hours.
Post that it is working as expected. Dont know what was the issue exactly. I had many apps installed.
But again after few minutes, the same issue appeared. System keeps on clicking randomly throughout the screen.
I am not able to do anything.
Click to expand...
Click to collapse
Your problem appears consistent with "Ghost touch". It is a well known problem for zenfone 2. You can search about that with the keyword Ghost touch in here or in the google and read about it if you want.
If your phone is under warranty, contact the service center and schedule for the repair. They usually change the digitizer.
If your phone is out of warranty, you can order the digitizer for around US$ 30-50 and change it yourself. There are a couple of instructional video on youtube showing how to replace the digitizer for asus zenfone 2.
Thank you sway8966.
I observed few things
1. When the phone is in charging and little bit heated up, this happens very frequently.
2. After long usage, when the phone is warming up, this issue happens.
3. Sometimes, even it is there lying on the desk, still happens. Wiping up the screen cleanly helps sometimes.
4. Most of the times, the clicks or touches happening on one single row.
5. When the phone is locked as pattern, all the clicks happens on the first row of the pattern lock only.
So not able to conclude, what is the issue exactly. Whether it is screen problem, or due to heating up or due to insulation issue.
I have read multiple posts in many platforms but not able to conclude the root cause of the issue.
p.loong said:
i have the same problem to...the screen die...change the screen all will work fine again
mine warranty passed...have to paid hopes yours is still under warranty
Click to expand...
Click to collapse
My warranty also expired just a month back.
So no idea, how much it will cost and whether it is worth spending the money or go for a new device.
bishnuprasad14 said:
My warranty also expired just a month back.
So no idea, how much it will cost and whether it is worth spending the money or go for a new device.
Click to expand...
Click to collapse
It cost around $40 in indonesia, maybe u should consider to change the screen.
Oh yeah, dont take ur phone to asus service center when ur guarantee is alrd expired, it will cost around $120 to replace the screen :crying:
I also had this issue, but it was due to a cheap glass protector I had got from Aliexpress. I suspected it could be that, since the issue appeared just the day after I put the protector on my phone, about one week ago. This morning it suddenly began happening again and it stopped just after removing the glass protector, and it hasn't happened again yet, so I guess I was right. If any of you also used a cheap protector, that could be the source of the problem. I have now ordered a Nilkin protector, which is supposed to be of superior quality (and is indeed way more expensive) and hope I can use it without any ghost touches.
jman0 said:
I also had this issue, but it was due to a cheap glass protector I had got from Aliexpress. I suspected it could be that, since the issue appeared just the day after I put the protector on my phone, about one week ago. This morning it suddenly began happening again and it stopped just after removing the glass protector, and it hasn't happened again yet, so I guess I was right. If any of you also used a cheap protector, that could be the source of the problem. I have now ordered a Nilkin protector, which is supposed to be of superior quality (and is indeed way more expensive) and hope I can use it without any ghost touches.
Click to expand...
Click to collapse
I had exactly the same problem yesterday but the "ghost touch" problem had happened 3 days after I've put the protector. So I've removed it and the phone works fine again. It was this glass protector : https://www.amazon.fr/gp/product/B01GTE6TUA/ref=oh_aui_detailpage_o02_s01?ie=UTF8&psc=1 so avoid it
Related
Hello everyone,
Basically went to unlock my phone today and touch screen is not responding, however the hardware buttons work fine. Now i've done some research and found other posts of people with the same problem, however their touchscreen problems seem to be fixed(temporarily, at least) with a battery pull.. mine however is still unresponsive after half a day and multiple battery pulls.
Id rather not have to send in for certified to replace an otherwise perfectly working phone.
Any ideas/suggestions would be greatly appreciated!
bigdeezer20 said:
Hello everyone,
Basically went to unlock my phone today and touch screen is not responding, however the hardware buttons work fine. Now i've done some research and found other posts of people with the same problem, however their touchscreen problems seem to be fixed(temporarily, at least) with a battery pull.. mine however is still unresponsive after half a day and multiple battery pulls.
Id rather not have to send in for certified to replace an otherwise perfectly working phone.
Any ideas/suggestions would be greatly appreciated!
Click to expand...
Click to collapse
are u undervolting?
Nope, sorry forgot to say. Completely stock never unlocked or rooted.
Also i tried getting into recovery to try and do a factory reset but when i select recovery i just get the android on his back with the red triangle..
so instead i just went through the steps and unlocked the bootloader and booted up (in order to give me the factory reset without having to touch the screen)
It unlocked and booted up fine but still no response..
No new recent app installed and never had this happen before.
Mine did this after a few days of owning it, and luckily the store took it back and swapped it out with a perfectly working unit. Is yours within a few weeks of purchase?
Figured this out randomly. Remove battery cover. With phone turned on, press on the area to the to the left of the camera lens until the screen is responsive. My screen becomes unresponsive when the phone is dropped and this fixes it.
dailong said:
Figured this out randomly. Remove battery cover. With phone turned on, press on the area to the to the left of the camera lens until the screen is responsive. My screen becomes unresponsive when the phone is dropped and this fixes it.
Click to expand...
Click to collapse
hrmm this does not seem to fix either. I also have never dropped my phone, although this seems to be worrisome if the issue is hardware related.
@ tmellen i purchased the phone from amazon and am a few days past my return date :-/
Guess ill just give them a call and hope for the best. Thanks for the ideas everyone.
(update) called amazon and they are sending me a brand new phone.
Knowing this i thought i'd try dailong's method again only this time i was quite a bit more "rough" with pressing down on that area, and it actually worked!
Ill still be taking the new phone once it gets here but for anyone who is having this problem there's a sweet spot on the left edge of the phone towards the top (looking at it with the back cover off) there should be a circle shape. press on that area really hard and it should fix.. weird
Experienced the same on my GSM version a few minutes ago. I had to call my mobile to get it to respond. After that it worked again as normal. I'll see if I get this issue again in the next few days. Hope it's just random
Had the same happen earlier to mine and I was on AOKP. I've had this happen to other phone before, shouldn't be a a cause for alarm unless it happens very frequently. Btw, next time it happens to me I'll give that left side of the camera trick a try.
mine got fixed by removing battery.
Hello XDA members, this time I'm writing to all of you to tell you something that happened to my Optimus G E987 from Claro Argentina, also, to ask you something related to the topic.
I bought this phone about 4-5 months ago, and I have taken really good care of it, without using any film protection or case, it was working perfect and with not a single scratch on it, not even a little hit.
But then, some days ago, I decided to "protect it" a little bit, so I got one of this:
htt-p://i[dot]imgur[dot]com/YtgK1aS[dot]jpg
htt-p://i[dot]imgur.com/la1kI5e[dot]jpg
(Sorry, I'm new to this forum so it won't let me post links)
I used it like.. dunno, 3-4 days. One night, my phone was on 53% battery, to lazy to charge it so I just let it like that. Next day I gave it some use, so it dropped to 33% of battery life, I had to go work so I turned it off. When I finished, I tried to turn it on again, but nothing happened, tried more times and nothing, then I noticed I liiiitle light in the screen, the phone was turned on, but with REALLY low visibility, almost everything black but with a little of sight.
I though it was just a battery problem, so I charged it, but to my surprise, nothing happened, well something did happen, the little bit of sight that I had just went full black with no visibility. I noticed that the touch screen and buttons actually worked, I could "easily" navigate through the phone by just using it as normal, but without seeing (you can do this by just knowing your phone a bit).
And that's the story, basically, after using that case, the phone "casually" stopped working properly, all I got was a functionally phone with a black screen.
I managed to connect it to my pc through wifi and launched Android Screen Cast, to see what was happening on my phone. The glow was at 100% (I tried changing it) and everything seemed normal.
If you don't want to read, here is a TL;DR
>Bought Magnetic* Flip Stand Leather Wallet Case for Optimus G
>Some days after, phone screen stopped working (phone was still normally working, just with a full black screen)
About the Magnetic thing.. is there any possibility that this was the problem? the magnetic thing?
Btw, I sent the phone to tech service because it was still on warranty and they have me a new one, now I'm scared of putting it again in the leather case I bought, I don't want this to happen again.
Something to comment? hope you can give me some advice, thanks in advance!
Also having similar problems as you. Somehow, i am quite sure its the stock rom causing the problem.
Had the very same issue few weeks ago, had to send the phone back to LG ( who replaced the motherboard :/).
I was also on stock rom, had root and unlock bootloader (of course I clean all that **** before sending it back).
For my part, I was unable to go to recovery and download mode was quit impossible to access (may be my finger fault )
BUT! some time if I let the phone off for a moment or spam the power key, the backlight turn back on until I power down the phone, so it's could be a software issue ...
Anyway, an other info, when the backlight was off, if i tried to change backlight level i was getting a error message about overeating or something like that...
Recently I returned my Razer because the vibration in my phone sounded horrible. Over two weeks later I got a replacement phone back and the vibration ended up sounding even worse than the first so I just assumed they're all this crappy. Then one day later after setting up my second Razer phone this happened.
The screen went black and clicking the power would vibrate but the screen wouldn't come on until eventually, it appeared as you can see in my screenshots. I managed to factory reset it and even after it still appears cut in half until finally, I was able to power it off again and restart, which after it seemed fine for a bit before the entire scenario replayed itself. Has anyone else experienced anything like this?
Obviously abnormal behavior. I'd try another rma
Can confirm that mine does a similar thing. Every now and again left half of the screen would freeze. It happens for a few seconds and comes back normally. I saw it first about a week ago, but thought it had to do with a specific app. Since then I had it happening in other apps and home screen.
Can't say I've seen this, and that's from 3 phones. Have yet to update to the new firmware yet though.
I have seen that with some company's laptops before and generally its had to be put down as Dead on Arrival as usually caused by some physical damage to the screen. With phones I cant say I have ever seen it happen on a small screen but certainly get it sent back as from 10 years in repairs I wouldn't see a software fix for that type of screen issue.
UPDATE
Mine went from having left side glitch occasionally to the who screen turning back every now an then. Left side is mostly frozen. On the bright side, I found that if you apply some light pressure to the middle of the bottom grill you can get the screen back pretty reliably. Judging by disassembly video it is where screen cable is bent to go under screen assembly, so it is probably result of some stress/tearing of that cable. Would explain partial malfunction as opposed to complete failure, but I can obviously be wrong.
Also, RMA was granted without a problem after we tried a factory reset with the tech.
RMA would be the best bet. I am surprised by the defective stories popping up, but at the same time I don't think I've even counted 100 people that have had a defect requiring an rma. And we know they sold at least 1,337 of the phones, so that's still a decent failure rate.. Though I think they need to revisit it and get that number lower.
yeah without question send it back to the store as dead on arrival or rma the phone - sooner its sent back the better with laptop screens doing this 9/10 times was the screen was broke and mainly a loose cable or dropped by the user. 1st 30 days or so the retailers and laptop manufacture could replace them but the longer it took to report it the more inclined to treat it as damage and not cover it under warranty.
Yes im comparing a phone screen to a laptop and normally a loose or damaged cable would show signs of this, Could be temperature related as well.
It was pretty much dead on arrival it's just annoying to have to go through another RMA and the whole 2-3 weeks before getting another replacement.
Also whoever mentioned squeezing the bottom speaker is correct that temporarily fixes the issue.
My Razer phone screen has failed
I've owned the Razer phone for less than two months. Yesterday, I went to wake the screen from sleep (press power button). The phone displayed random black and white bars pulsing across the entire screen. I was unable to interact with the phone while it was in this state. I restarted the phone by holding the power button and volume up at the same time. The phone restarted but the screen remained black ; the screen did not light up at all. The phone was in fact powered on and eventually the android "tic...tic...tic" sound played during device boot, when awaiting user input (android tic sounds played while awaiting password input during startup). While the speakers worked the the power led located in the bezel still lit, the screen remained OFF/dark. While continuing to hold the phone and move it around the screen finally lit. The left side of the screen appears "stuck" (does not refresh). Whatever was displayed on the screen when this condition occurs remains frozen on the left side of the phone. It's a perfect 50/50 split. In other words, the left 50% of the screen (portrait orientation) has a complete image "stuck" on the screen from whatever was displayed when the screen last froze (eventually it releases and then immediately freezes again). The frozen left side of the screen eventually updates as you continue to interact with the phone (this is NOT anything like burn-in). It's lit nice and bright but the left side of the screen appears to freeze and will not refresh while you interact with the device. The right side of the screen continues to update normally. I was able to capture a screenshot (power button + volume down) and confirmed the image captured does NOT reflect the display issue. This appears to be a hardware failure. Other Razer phone owners are reporting it and a video has been posted to YT demonstrating the "Razer phone screen problem?". Razer has offered an RMA however they DON'T afford advance RMA (you must ship your device to them, they receive it, then eventually ship a replacement). That's unacceptable for a $700 phone that took over a week to arrive because they shipped it from HK and got stuck in customs. Buyers beware, I would avoid this phone for now until the cause of this issue is identified OR Razer strengthens their replacement processes..
update/more info: I was able to complete a factory reset and the issue persists.
also, as another user stated above, pressing lightly and applying pressure around the edges or to the screen does appear to cause the screen to light back up again when it's dark (in other words the screen goes to black and will not wake. then when you apply some light pressure around the device it reliably lights the screen again; until the next failure which is moments later)
Hi my razer did up date swiched off and has never come back on dont even show charging has eny one els had this
I've got my Razer phone on the 20th of December 2017. Used it a couple of months before noticing the entire top part of the screen having dead zone. Rendering my phone to be unable to tap on anything on the dead zone. I've proceeded to exchange emails with Razer and got it RMA-ed on the 20th of March 2018. To my surprise. My 2nd set is experiencing the same exact issue right now in less than a month of using it. Are there anyone else out there experiencing this issue?
Got my razer phone on the 20th December, last month while using Google maps the left side froze for a bit, fixed it at the time with a reboot, didn't do it again till last week and now does it all the time. I'm waiting for an RMA guy from razer to email me back, and I've put a post on Reddit under the /r/razerphone sub to keep everyone interested how my RMA process is going to go. How long does it take to get your fixed/replacement phone back to you? If I dropped the phone and broke the screen, my insurance company would replace it and get it back to me within 5 days for £25 fee. I bet razer are gonna take weeks.... ?
razer screen problem
since i got the phone at the start the screen was flashing black then an hour later phone was all gucci,now if i press the side of the speaker like a small bit harder the whole screen goes black untill i manage to restart the phone, now at all i dunno whats happening nothing happens all i does it vibrates when i try to unlock the phone theres no sound anymore when the phone gets unlocked so im guessing i cant restart it anymore cause it dosent unlock :/
if you need any pictures / videos
Dm me on IG: Pekiuks_YT
discord : Pekiuks#7734
ok thanks , i should refund it or no because i need to factory reset it but i cant see anything cause the screen is black .
Anatoli
ZaccTeo said:
I've got my Razer phone on the 20th of December 2017. Used it a couple of months before noticing the entire top part of the screen having dead zone. Rendering my phone to be unable to tap on anything on the dead zone. I've proceeded to exchange emails with Razer and got it RMA-ed on the 20th of March 2018. To my surprise. My 2nd set is experiencing the same exact issue right now in less than a month of using it. Are there anyone else out there experiencing this issue?
Click to expand...
Click to collapse
Bought Razer in March. And now have same problem !
The battery on my HTC 10 was completely shot and needed to be replaced. I'm a careful person by nature and this being my first phone repair, I bought an extra screen just in case something happened getting it apart. Followed a guide by jerryrigeverything on how to take apart the phone, got the battery replaced, everything seemed to go smoothly. When I went to test the display before screwing everything together, the new screen I installed lit up, but the right half of the display only showed as a repeating segment from the middle of the screen. Thinking the connector was loose, I disconnected and reconnected the display and made sure everything was tight: same problem. I reinstalled the original display, which I made sure had worked after cutting through the adhesive before I disconnected it, and now the old display is also showing the same issue.
The touch screen on the broken side of the display still works, I'm able to type PIN numbers and whatnot even though I can't see them properly. Only thing I can think of is maybe the connection actually got some debris or something inside of it? I don't think I damaged anything, as I was super careful, but it was also my first time opening up a phone.
Sorry for the inefficiently worded post. Any help would be really appreciated.
Did you resolve this?
I have exactly the same issue you describe after my screen replacement (with two new screens) Believing the first was a dud.
I have done many screens/batteries on my m7, m8's previously never having a problem.
I'm currently back to running my M8 and miss my 10!
Anyone reading this and has any suggestions they are all welcome!!
Thank you in advance
Exactly the same issue this guy has
https://youtu.be/RpdCuMiTOn8
I'm now wondering if it is just bad aftermarket screens?
Has anyone else replaced their screen successfully, if so where did you get the screen?
Thanks Rory
I have been having the same problem. I just tested screen number 4 that has the same exact problem. Is there a specific brand that is known to test well?
I dropped my 10 in water at work...believe it was a salty water at that. It stopped working completely. I opened the phone to check the internal components for damage and I broke the LCD doing so. I replaced the battery and the screen at almost the same time. I think it may have been a week or two apart.
The battery is still working. The screen worked initially but the phone kept getting really hot and the heat kills the phone. I tried keeping it cool at all times which kept it operational. It hasn't been activated since I quickly replaced the phone with another of my lines upgrades. I went back to the phone to check it out and try using it as a replacement for my daughter but the screen no longer works.
The battery charges just fine...the led light indicates that well. I've tried reinstalling it several times with no success getting the screen working again. I tried the original screen to check and I could see light and it was responding but its not usable so I'm stuck with a phone that has a new non-working display. I think the brand was called DIYRepair or similar.
If anyone has encountered this and has advice...I'd be happy to try anything.
I had some ugly but purely cosmetic damage/scratches to the frame and screen on my Pixel 3 XL (fell about 8 inches out of my pocket on to my driveway while I was crouched, working under my truck) and I decided to get uBreakiFix (they are the official repair centers for Google and they use OEM parts and official Google repair manuals) to replace it for $400 because I was tired of looking at it and I'll be using it for at least another year and a half.
Anyhow, they ordered the parts last week and did the work today and everything seemed fine, the phone looked brand new but a few hours later I noticed while I was typing a text that when I was trying to type "an" my screen was registering a swipe between my two thumbs as I typed, causing my keyboard to type a bunch of letters and this kept happening until I stopped typing for a second and then it was fine. I just thought it was bug and restarted the phone, but now I notice it's doing frequently and randomly and not only when I'm typing. I download an app to test the touch screen and it seems totally fine but if I sit and tap two points on the screen one after the other over and over, randomly it will register as a swipes in between each other, repeatedly until I stop for a couple of seconds and then if I start again it will be fine. Sometimes this happens after two seconds of tapping, sometimes it takes several minutes.
I booted into safe mode and it still happened so I'm guessing it's the new display, but it just seems weird because it's completely random and the screen works totally fine otherwise (it registers all of my single touches and actual swipes just fine). I even thought maybe there was some sort of residue/coating on the screen from factory and gave it a clean with some 99% isopropyl alcohol but that didn't do anything.
Anyone experience anything similar before?
Similiar issue happened on a different phone and it was after screen replacement. Sometimes it was registering normally but then it was acting weird. Normally only when charging this might happen(Power signal quality and ESD) but normally not.
Try using a screen test app, show it to the shop for proof and request for replacement.