Craziest outbreak of dead Note 7's in Asia - Note 7 Questions & Answers

I'm a XDAer in Asia and I happen to live in Taiwan at this moment
from what I've seen from Taiwanese blog posts Taiwan is now under the crisis of the most outrageous $ 800+ phone deaths
As you can see from the video I post below:
currently unable to post any links.........sorry
Note 7 will constantly freeze then reboot, some have issues happening several times a day
there is currently a thread in a Taiwanese reddit regarding this issue, some people are already frustrated by this issue but is unable to exchange for a new device due to the shortage of supplies.
Does anyone know whether this is a hardware fault or a software fault, because a friend of mine had the same issue and he has already updated to the latest firmware. I would like to grab one too if this issue got solved, which IMHO might thake several months.
I know a lot of other regions are not effected by this issue, please help.

Singapore is affected by this issue too

Is this the F/FD version having this issue?

Yeah it's seems to be happening to a lot of people in Australia too. Mine has been fine but few others are affected

Could it be related to device/battery overheat due to the ambient temperature?
Sent from my SM-N930W8 using Tapatalk

Related

For those with data drop issues. Read this.

Go here and see the issue. http://code.google.com/p/android/is...s Owner Summary Stars&groupby=&sort=&id=28133
I don't believe this is the fault of any ROM but actually a problem with Android/Google. So post in this thread and maybe when Google wakes up one day they will fix the issue. It killed me to see they rate the issue as Medium and not critical or at least Major!
this is a radio issue specific to quality control by samsung. issue has been addressed method of fix is to call in for replacement device
Thanks for the input, can you please supply me the official Google or Samsung news that this is a bug by Samsung and we should RMA it.
gaming09 said:
this is a radio issue specific to quality control by samsung. issue has been addressed method of fix is to call in for replacement device
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?p=26009296#post26009296
I found your post and sorry to say but I don't buy it. Google has already stated they know about the problem with data drops, I posted the actual thread tracking the issue. I suggest that others post there too and say they have the problem. More posts = more attention. There is absolutely nothing there saying Samsung is at fault. But please, I am open to any ticket or comment from Samsung acknowledging that my phone is a lemon.
Qualcomm makes the radio in the Nexus. Don't see how Samsung is at fault at all.
Not to mention, Google chose it and closely monitors development.
Sent from my Galaxy Nexus using XDA
noticed the problem the first time i accessed the play pen. i have had my phone for only a few hours.
I just spoke with a Samsung rep over their Live Chat line on their site. They have no such issue with radio's for the Nexus model. No recall and no news announcements about this issue. She said to me that they are unaware of any problems of data drop with the phone, she apologized for the problems and suggested that I contact Google about the problem. I wanted to confirm after that guy responded here about RMA'ing the phone. Did not make any sense and there are LOTS of people with the problem. It all started with 4.0.4. I imagine we will see a fix for this issue soon. Like I said, more people who post they have the issue the faster it will get resolved.
Flukester69 said:
I just spoke with a Samsung rep over their Live Chat line on their site. They have no such issue with radio's for the Nexus model. No recall and no news announcements about this issue. She said to me that they are unaware of any problems of data drop with the phone, she apologized for the problems and suggested that I contact Google about the problem. I wanted to confirm after that guy responded here about RMA'ing the phone. Did not make any sense and there are LOTS of people with the problem. It all started with 4.0.4. I imagine we will see a fix for this issue soon. Like I said, more people who post they have the issue the faster it will get resolved.
Click to expand...
Click to collapse
lots of people is relative. usually people with problems scream the largest, but what is the % of those people in relation to the total number of phones sold.
samsung/google are the only ones that know that magic number.
Has anyone tried this? I will give it a go when I get off work....
Edit.sorry wrong link
http://forum.xda-developers.com/showpost.php?p=24545086&postcount=73
Sent from my Galaxy Nexus using Tapatalk 2
Smokeey said:
Qualcomm makes the radio in the Nexus. Don't see how Samsung is at fault at all.
Not to mention, Google chose it and closely monitors development.
Sent from my Galaxy Nexus using XDA
Click to expand...
Click to collapse
Actually, Samsung has branded the CDMA radio, and VIA makes the LTE radio. Not sure who does the GSM one.
It might have licensed Qualcomm tech in it, but they arent Qualcomm radios.
Zepius said:
lots of people is relative. usually people with problems scream the largest, but what is the % of those people in relation to the total number of phones sold.
samsung/google are the only ones that know that magic number.
Click to expand...
Click to collapse
the problem is pretty rampant and probably more so for GSM users. I doubt Samsung can tell you how many GSM vs CDMA user there are. I don't just frequent this site, I frequent dozens of others sites and the problem is reported on all sites. That tells me MANY people are having the problem. I'd like to keep this thread on topic rather than detract from the problem at hand. Thanks.
Flukester69 said:
Go here and see the issue. http://code.google.com/p/android/is...s Owner Summary Stars&groupby=&sort=&id=28133
I don't believe this is the fault of any ROM but actually a problem with Android/Google. So post in this thread and maybe when Google wakes up one day they will fix the issue. It killed me to see they rate the issue as Medium and not critical or at least Major!
Click to expand...
Click to collapse
You know this article was addressed in IMM76I, right?
adrynalyne said:
You know this article was addressed in IMM76I, right?
Click to expand...
Click to collapse
All I know that I'm on 76I and still getting massive signal drops. Very frustrating. Tried dozens of different ROMS, kernels, radios, clock speeds, etc.
Sent from my Galaxy Nexus using XDA
What if you go back to 4.0.2?
Have the same issue as those that are complaining about the data drop issue.
1, after upgraded to stock 4.0.4, the reported issue starts happening.
2, I tried custom ROM, AOKP. Same issue.
3, I reverted back to 4.0.2 stock. The issue does not persist.
4, I upgraded back to 4.0.4 stock. The issue exist.
5, I flashed AOKP again and installed GetRIL from Google Play. Downgraded the RIL to 4.0.3. Issue seems to be resolved.
For about a month now, I haven't noticed data drop issue. Seems to be a valid workaround for the time being until Google fix the bug.
I'm on:
- GNex Maguro Yakuju, UK version.
- T-Mobile US
- LA area
Hope this helps.
adrynalyne said:
What if you go back to 4.0.2?
Click to expand...
Click to collapse
Its to my belief that prior versions whether it be 4.0.2 or .3 does not have this issue. I think its mainly the fact that we no longer cannot change our settings under the *#*#4636#*#* to GSM auto from WCDMA which I believe is partly at fault here.
Correct me if I'm wrong. I really want to be able to change it to GSM auto since it still forces HSPA+ even in bad signal areas instead of reverting to edge.
Sent from my Galaxy Nexus using XDA
chlehqls said:
Correct me if I'm wrong. I really want to be able to change it to GSM auto since it still forces HSPA+ even in bad signal areas instead of reverting to edge.
Sent from my Galaxy Nexus using XDA
Click to expand...
Click to collapse
I believe it's the opposite> GSM auto will revert to EDGE sooner. WCDMA preferred will try to stick to 3G even with very low signal
Wow, a lot of people posted in that thread. I wonder if Google even reads that stuff or even cares.
I've suffered data drops since 4.0.1... tried lots of roms and kernels, but it keeps happening. GSM, Orange network, Madrid.
Sent from my Galaxy Nexus using XDA
gbalerdi said:
I believe it's the opposite> GSM auto will revert to EDGE sooner. WCDMA preferred will try to stick to 3G even with very low signal
Click to expand...
Click to collapse
Yeah that's what I meant, my sentence came out wrong since I was rapidly typing on the phone. Where I commute, I have pockets of low HSPA+ signals and currently it refuses to go to edge because of the changes on 4.0.4..
Sent from my Galaxy Nexus using XDA

Who has experienced the WiFi Hardware issue?

Hey guys, recently I've been following the WiFi hardware issue that has been mentioned in the thread here as I've discovered I'm suffering from the issue myself. I'm interested in how many people are actually experiencing this problem so I figured I'd put up a poll to see what the status of everyone's devices are.
I am, but can't vote, due to low post count.
Mine was HT23W. Was unrooted and only became apparent after 3.5 weeks of use. The replacement was HT23Y, which was defective out of the box. Screen issues on that one though. Awaiting 3rd and final replacement (Getting a SGS 3 if this one is also faulty).
To get a better summary, it may be worth amending the poll questions to something like:
Yes - HT23W
No - HT23W
Yes - HT23Y
...etc?
No, month old unbranded - Your poll will probably be voted on by people that don't even own the One X, such as other manufacturers fanboys. I would just go by what is posted in the thread and do a tally at the end to be accurate. There is a problem no doubt about that but I'm not sure how widespread it is?
Model SH23HW
Asia .707
I'm not sure my HOX was the issue. I haven't noticed any problems with the wifi, but when I do "the test" the upper wifi bar disappears, and when I remove my hand, it comes right back. Any others experiencing this ?

Need HELP-Time to get myself a HOX

Hey guys,
greetings!!!!
The time has arrived for me to get the HOX, after postponing it several times due to the
issues faced by many hox owners.
Read almost all the threads here in XDA related to HOX and its issues.
So can anyone please sum up the current(latest) scenario of HOX(international version),
likewise;
1) Is all the software issues have been rectified, If NO, please mention those?
2)Build quality issues still persisting or not(ripples, spots, cracks etc)
3)What is the latest version of updation available(for stock HOX)?
4)Has anyone bought HOX from latest batches, viz HT26?
5)Kindly mention any issues that are still persisting or unrectified even after the OTA
updation.
6)And finally, is it the right time to get a perfect HOX, or should I wait more, thinking that HTC
will clear all the H/W & S/W issues in upcoming bathces.
Sorry for the lengthy post, and THANKS for reading & understanding it patiently.
arunjnair said:
Hey guys,
greetings!!!!
The time has arrived for me to get the HOX, after postponing it several times due to the
issues faced by many hox owners.
Read almost all the threads here in XDA related to HOX and its issues.
So can anyone please sum up the current(latest) scenario of HOX(international version),
likewise;
1) Is all the software issues have been rectified, If NO, please mention those?
2)Build quality issues still persisting or not(ripples, spots, cracks etc)
3)What is the latest version of updation available(for stock HOX)?
4)Has anyone bought HOX from latest batches, viz HT26?
5)Kindly mention any issues that are still persisting or unrectified even after the OTA
updation.
6)And finally, is it the right time to get a perfect HOX, or should I wait more, thinking that HTC
will clear all the H/W & S/W issues in upcoming bathces.
Sorry for the lengthy post, and THANKS for reading & understanding it patiently.
Click to expand...
Click to collapse
1) No software issues here mate. everything running smoothly
2) should be fine now if you get a phone..best try and go instore to check a phone yourself if you can
3) 1.29 firmware but if you root then 4.0.4 leaked ruu
4) still have old batch
5) none
6) buy it...most if not all issues have been sorted out from my opinion
hmm, ill try this

Does the new update (JSS15Q) fix the reboot issue?

Guess a single falsification of this expectation will do.
I have horrible spontaneous reboots on my N7 2013. Really hope the update will fix this. I monitored a lot of update threads but didn't find a confirmation (or falsification) yet that this issue is solved.
Reading this thread http://forum.xda-developers.com/showthread.php?t=2380866&page=32 it might not fix the issue but the update isn't widespread enough yet for people to check. More reports will probably be here.
MattDN93 said:
Reading this thread http://forum.xda-developers.com/showthread.php?t=2380866&page=32 it might not fix the issue but the update isn't widespread enough yet for people to check. More reports will probably be here.
Click to expand...
Click to collapse
Ah! Someone reported in that thread today that he got a reboot on the new update. So, no fix. Terrible
try a factory restore, rogue apps etc. others on forum have reported fixing it by uninstalling chome beta, some IP TV monitoring app, etc.
appelflap said:
Guess a single falsification of this expectation will do.
I have horrible spontaneous reboots on my N7 2013. Really hope the update will fix this. I monitored a lot of update threads but didn't find a confirmation (or falsification) yet that this issue is solved.
Click to expand...
Click to collapse
I haven't experienced this issue on mine as of yet.
wintermute000 said:
try a factory restore, rogue apps etc. others on forum have reported fixing it by uninstalling chome beta, some IP TV monitoring app, etc.
Click to expand...
Click to collapse
Tried all suggested fixes and then some more. Hope Google will find the culprit sooner than me
Also am in the unfortunate circumstances that I can't return the tablet. I've imported it.
Oh well...
appelflap said:
Guess a single falsification of this expectation will do.
I have horrible spontaneous reboots on my N7 2013. Really hope the update will fix this. I monitored a lot of update threads but didn't find a confirmation (or falsification) yet that this issue is solved.
Click to expand...
Click to collapse
Not for me, installed JSS15Q, multi touch issue is fixed, but reboot problem still remains.
The first 2 hours was OK after flashing, then reboot returned to every half an hour or so.
I have never had a random reboot on my device. Maybe I'm just lucky.
Bad news is that there have only been 123 people posting about this freezing, rebooting, etc issue.
Need everyone effected to make it known by posting there.... Or they won't take it seriously....
https://productforums.google.com/forum/#!topic/mobile/mG4JXaT-SHs[351-375-false]
danvee said:
Bad news is that there have only been 123 people posting about this freezing, rebooting, etc issue.
Need everyone effected to make it known by posting there.... Or they won't take it seriously....
https://productforums.google.com/forum/#!topic/mobile/mG4JXaT-SHs[351-375-false]
Click to expand...
Click to collapse
Should you be asking more people to post? Aren't you worried with 124 people Google may not get you the hand-picked replacement?
Just kidding.
I think they have two types of random reboots. One is software related which will eventually get fixed. Another is hardware related, which may never get fixed and will be left to the RMA process to resolve.
Doubting that would ever have been a possibility... :beer:
Fact is that a poster or 2 said basically, statistically, 123 out of the however many thousands were sold is little more than statistical noise.
I agree. I also see many more people posting here with varying degrees of issues, but all boiling down to the 3 issues : freezing, rebooting, GPS.
Maybe increasing the numbers will bring the statistics to a more accurate number.
It's almost 3 days, and I still haven't had the update pushed to mine yet.
Shine enough light on something and it gets attention... :thumbup:
I had a reboot today and I am running the latest software...
Sent from my Nexus 7 using Tapatalk 4
danvee said:
Doubting that would ever have been a possibility... :beer:
Fact is that a poster or 2 said basically, statistically, 123 out of the however many thousands were sold is little more than statistical noise.
I agree. I also see many more people posting here with varying degrees of issues, but all boiling down to the 3 issues : freezing, rebooting, GPS.
Maybe increasing the numbers will bring the statistics to a more accurate number.
It's almost 3 days, and I still haven't had the update pushed to mine yet.
Shine enough light on something and it gets attention... :thumbup:
Click to expand...
Click to collapse
It is silly to take 123 as an absolute # and say it is noise. You need to compare relative to other issues for the same user base to get a weighted #
Obviously many more than 123 are having the issue and obviously many people aren't.
If you sell 1m units and 10‰ have issues you still have 900k users with no issues wondering what you are complaining about. However 10% is actually a pretty high defect rate and can easily erase margins and erode your brand.
The question is not who is screaming the loudest, but whether your problem is a 1%, 10%, 20%, etc problem. I suggest you judge your problem relative to how many people complained about the GPS and multi-touch issues.
erratic touchscreen
216 authors
GPS searching
222 authors
Random freeze and restart
127 authors
So if you take GPS as the biggest issue by number of unique users
erratic touchscreen is being reported by about 97% of GPS levels
and random reboots is being reported by about 57% of GPS levels
We know Google addressed multi-touch and GPS issues and have asked for bugreports for random reboots so I'm sure it is on their radar. It probably is just a more complex problem to solve than updating drivers.
Any other issue being reported is just noise compared to these big 3. Other issues are probably at 1-10% of GPS levels.
I am running the 15Q update for past 30 hours and have had 2 random reboots about 16 hours apart. The first I was trying to. Test the GPS issues as I lost lock and GPS TEST was not seeing any satellites. The second I was reading an article in Feedly.
Sent from my Nexus 7 using Tapatalk 4
sfhub said:
....
We know Google addressed multi-touch and GPS issues and have asked for bugreports for random reboots so I'm sure it is on their radar. It probably is just a more complex problem to solve than updating drivers.
Any other issue being reported is just noise compared to these big 3. Other issues are probably at 1-10% of GPS levels.
Click to expand...
Click to collapse
It must be on their radar. A random reboot is the most horrible thing that can happen to a user. Especially when it happens when you are writing that long, well thought mail to your boss asking for a salary raise.
I'm sure they received a lot of complaints about this from frustrated users.
Because of the severity of the problem and the number of people affected by this (not only xda members) it really makes me wonder why the don't respond to it with a statement. Then again, I agree, the problem can be very complex. A pain in the ass for Google also.
before i returned my nexus 7, the random reboot was always while pandora was trying to change songs. at the worst it was rebooting as many as 4 times in a 10 minute drive, making it a terrible device for a car stereo replacement combined with the gps issues.... glad the gps is resolved but i'm waiting for the reboots to be addressed before i give the tablet another try.
appelflap said:
It must be on their radar. A random reboot is the most horrible thing that can happen to a user. Especially when it happens when you are writing that long, well thought mail to your boss asking for a salary raise.
I'm sure they received a lot of complaints about this from frustrated users.
Because of the severity of the problem and the number of people affected by this (not only xda members) it really makes me wonder why the don't respond to it with a statement. Then again, I agree, the problem can be very complex. A pain in the ass for Google also.
Click to expand...
Click to collapse
ATP their radar must be on fire, but, no, no response addressing the rebooting other than having the effected send logs.
In my case it only happened while it was asleep, and I'd only know it as the expected background apps weren't there, prompting me to check the up time.
I'm suspecting a lot of finger pointing between Google and ASUS going on in the background.
Either way, no help for those of us past our return window.
Only advice I can give is to return/exchange any device with the freezing, rebooting, touch or GPS issues while you can.
There are 'good' units out there if you want to take the time to find them.
Otherwise, keep an eye here: https://productforums.google.com/forum/#!msg/mobile/mG4JXaT-SHs/doD54oeEJrUJ to see how Google/ASUS is handling it.
Consumer Reports also had issues with their test unit:
http://www.thestreet.mobi/story/12017053/1/wait-before-buying-a-nexus-7-tablet-consumer-reports.html

Has anyone actually contacted LG about issues?

Seems like 90% of the posts in these forums are about issues with the G3 from lag to random shutdowns to battery life to screen issues.
Just wondering if anyone had made the time to whinge at LG through their official channels yet regarding a software update which would fix bugs etc???
I was about to make a similar post.
You can easily message or live chat with them to tell them your issues at: http://www.lg.com/us/support/mobile-support
They can log the issue and the more complaints they get the higher the priority may be.
Ask for a VOC number (Voice of Customer) to ensure they logged your concerns.
I have tweeted them but they just ignore you
No issues here my AT&T version is flawless
Yup i phoned LG UK today to complain about my G3 shutting down and heating issues, they said they werent aware of any issues in the UK but have heard of some issues elsewhere, was advised to send my G3 into the repair center and thats what ive done, ill update the respective threads (shutting down one) if anything changes when i get it back in a week or so.
I have the TMO variant with no issues. Heard something about low volume but that doesn't exist on mine...it's plenty loud not even at full volume.
Try this http://forum.xda-developers.com/lg-g3/development/mod-root-rid-lag-g3-t2819365/post54219160

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