I bought two GN's from different places. One was a grey import, the other locally on contract.
The import lasted 3 days before it had reception issues. Would have full signal on startup then rapidly drop within 30 seconds to nothing at all. It has gone back under warranty and is currently being repaired.
The second one I have had for around 3 weeks now and its beginning to do the same thing. Won't have any reception where I have full reception with my HTC. It's become a paperweight overnight! Does anyone else have these problems? The first one was rooted with custom ROM etc, the second one is factory yakju.
What good is a 'top of the range' phone when it doesn't even last a month? Am I going to have to hot-swap these two phones in and out of repair? Lucky they have a 2 year warranty I guess!
white lie said:
I bought two GN's from different places. One was a grey import, the other locally on contract.
The import lasted 3 days before it had reception issues. Would have full signal on startup then rapidly drop within 30 seconds to nothing at all. It has gone back under warranty and is currently being repaired.
The second one I have had for around 3 weeks now and its beginning to do the same thing. Won't have any reception where I have full reception with my HTC. It's become a paperweight overnight! Does anyone else have these problems? The first one was rooted with custom ROM etc, the second one is factory yakju.
What good is a 'top of the range' phone when it doesn't even last a month? Am I going to have to hot-swap these two phones in and out of repair? Lucky they have a 2 year warranty I guess!
Click to expand...
Click to collapse
I don't have any problems and have had mines for weeks.
Bought mines from Negri before the holidays. Came with yakjuxw build.
I agree with you. This is where Samsung, Google, Moto, really all of Android has a problem. I lucked out. My phone has been a champ. I have not experienced any of the screen, battery draining and reception issues that have been posted on the boards... BUT having said that, there should not be 1000s of people with problems. Overwhelmingly, I'm sure most phones are just fine. However the amount of defective phones that make their way out to the wild and give all the phones a bad name is unacceptable.
When you are trying to pull people away from iOS, (and 4.0 was made to do just that) the way to do it is to NOT let crap devices tarnish the good name of Android.
I noticed the death grip issue with both my and my brother's Gnexes. When you hold near the bottom of the phone, reception suffers.
Thanks to Adrynalyne's recommendation, made a separate thread.
How did this go from GSM to CDMA?
OP is GSM.
adrynalyne said:
How did this go from GSM to CDMA?
OP is GSM.
Click to expand...
Click to collapse
If you want me to create a brand new thread about it, I am more than happy to.
But the title "Poor Quality Control" seemed to be quite suiting.
Because even GSM Galaxy Nexus coming out Samsung factories have screen issues and microphone cut off issue..
It is just confusing, because the OP has reception issues, and the other issues you are introducing into the thread just serve to confuse everything and everyone while causing the thread to careen into the chasm of off topic.
I would make a new thread about it, tbh.
adrynalyne said:
It is just confusing, because the OP has reception issues, and the other issues you are introducing into the thread just serve to confuse everything and everyone while causing the thread to careen into the chasm of off topic.
I would make a new thread about it, tbh.
Click to expand...
Click to collapse
Thank you
Phone is supposedly filled with flaws and problems
http://focustaiwan.tw/ShowNews/WebNews_Detail.aspx?Type=aECO&ID=201204180041
http://www.youtube.com/watch?v=ys-v5319SWU
my one x hadn't been experiencing most of the issues posted around the forum (no flickering or build quality issues).
however, after watching the video, i tried what the person in the video did: held the notification bar near the top of the screen.
had to try a few times but on the third attempt, after a few seconds the date started flickering, as per the video
opened the camera app after doing so and the bottom section of the viewfinder exhibited the same flickering green noise, as per the video
I would like to know whether this is a software issue that has been addressed in the 1.28 update, if anyone with an updated one x could try this and post results, it'd be much appreciated.
I can't update myself yet (on a branded optus phone from australia)
I did get a flicker on the notification bar (very rarely) but once I installed a custom ROM (based on 1.28) I haven't had it since
Haven't been able to replicate any of the issues from the video.
I'm on 1.28
Duckehh said:
Haven't been able to replicate any of the issues from the video.
I'm on 1.28
Click to expand...
Click to collapse
+1 prior to 1.28 I experienced a couple of screen glitches but they were not as severe as those shown in the video.
Sent from my Galaxy Nexus using Tapatalk 2
I think I won the HTC lottery.
Yet to experience any hardware problems. Just a random sense crash and reboot.
1.26.707.2
Sent from my HTC One X using xda premium
mickfitz said:
I think I won the HTC lottery.
Yet to experience any hardware problems. Just a random sense crash and reboot.
1.26.707.2
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse
i've had two both are 100% fine, first got sent back because it had a dead pixel but rest was fine.
i haven't had any issues no flicker, no screen bugs and so on.
After update 1.28.... none of the above issue....just a s/w bug... i dont call them flaws..
Any one translate what is said? Was there a response from HTC?
Also what is the thing they use to "scan" the screen and what is it doing?
It looked like a digital thermometer gun to me. I imagine they were taking temperature readings and pointing out that it gets warm. Which it does
more one bashing
Taiwan is a tiny island full of people wanting to be an important part of the world in their own right (China take note). Typically they are very patriotic about their own products. So this kind of publicity is not bashing but a sign of genuine disappointment from their previous electronics heros, HTC
bryan.huang said:
my one x hadn't been experiencing most of the issues posted around the forum (no flickering or build quality issues).
however, after watching the video, i tried what the person in the video did: held the notification bar near the top of the screen.
had to try a few times but on the third attempt, after a few seconds the date started flickering, as per the video
opened the camera app after doing so and the bottom section of the viewfinder exhibited the same flickering green noise, as per the video
I would like to know whether this is a software issue that has been addressed in the 1.28 update, if anyone with an updated one x could try this and post results, it'd be much appreciated.
I can't update myself yet (on a branded optus phone from australia)
Click to expand...
Click to collapse
I'm on 1.28 and after sliding the notification bar slowly the date starts to flicker. No green flickering when i'm using the camera though.
they have every right to panic, the amount of defects and issues for such a flagship highly praised device is disheartening, consumers we were waiting for this so badly and found themselves stuck in endless loop of returns
as for the glitches, the status bar glitch is clearly a sense bug, its not there if the transparency is removed from the status bar, the glitch is still there in the 1.28 firmware being the same glitch in the same location for all devices means its not defect
all the glitches you see in the video are software or tegra related, most likely solvable by updates, they occure in all devices randomly and sometimes they don't appear for days or they appear once n disappear, if they stick a software reboot will clear them out
if this is not dealt with quickly, im pretty sure it will be last time HTC touches an Nv SOC
OH NO!!! NOT SOFTWARE BUGS!!!
Seriously? The One X has the most stable release firmware I've ever used. The Galaxy Nexus was laggy as hell and had absolutely terrible battery life. The LG Optimus 2X... well, it would be quicker to list the things that WERE alright with that phone. The Dell Streak 5? Oh dear.
My point is, EVERY phone (or at least every phone I've owned) that ever gets released has, quite frankly, pretty poor firmware, but all the phones listed above became pretty damn awesome after flashing custom ROMs and modifying them.
People expect their new phone to be perfect, which is a very naive way of thinking; no phone is EVER going to be perfect. There will be problems, some we can fix, some we can't. Luckily, most of the problems with the One X seem fixable with updates.
I also cannot replicate ANYTHING in that video.
I wonder if different markets/countries get different quality handsets, some countries have much stricter regulations on faulty goods than others.
John.
Meltus said:
OH NO!!! NOT SOFTWARE BUGS!!!
Seriously? The One X has the most stable release firmware I've ever used. The Galaxy Nexus was laggy as hell and had absolutely terrible battery life. The LG Optimus 2X... well, it would be quicker to list the things that WERE alright with that phone. The Dell Streak 5? Oh dear.
My point is, EVERY phone (or at least every phone I've owned) that ever gets released has, quite frankly, pretty poor firmware, but all the phones listed above became pretty damn awesome after flashing custom ROMs and modifying them.
People expect their new phone to be perfect, which is a very naive way of thinking; no phone is EVER going to be perfect. There will be problems, some we can fix, some we can't. Luckily, most of the problems with the One X seem fixable with updates.
I also cannot replicate ANYTHING in that video.
Click to expand...
Click to collapse
My have used nexus one, desire, and sensation xl and frankly they have some bugs but very minor and none are a show stopper compared to the issues faced on the one x. Those phones work pretty well on stock roms and dont expect everyone to unlock and flash customs roms.
Essentially the people in the video are talking about the appearance of artifacts/screen glitches in the UI.
Apparently, after the glitches come up from holding onto the notification bar, they appear in the camera app as well. It's also mentioned that the bottom of the screen runs relatively hot, and the high temperature could be a reason for the display artifacts.
The guy being interviewed at 0:52 proposes that due to the fact that phones are getting thinner, inner components are more closely knit. As a result, there is little room for any build-up of heat to disperse, which could transfer over to the camera module and cause the artifacts shown earlier in the video when the camera app was open.
At 1:04 onwards, HTC supposedly responded by saying that a limited number of customers have brought up this complaint. They are working as quickly as possible to release an 'emergency' fix by the end of April.
The squeaky wheel gets the grease.
John.
nativestranger said:
My have used nexus one, desire, and sensation xl and frankly they have some bugs but very minor and none are a show stopper compared to the issues faced on the one x. Those phones work pretty well on stock roms and dont expect everyone to unlock and flash customs roms.
Click to expand...
Click to collapse
well we cant deny that HTC kinda rushed into putting Tegra3 into the One X. Its a relatively new chip used in a phone and i guess the bugs werent all kinked out yet thats why.
But i have no complains with them releasing the One X close to its announcement. Consumers can get turned off waiting for too long. Again, they just have to be committed in releasing updates to solve the issues. Make or break situation for them!
I asked this question in another thread before. But the curiousity of mine got the better of me..
I tried to search for updates on Note 7 these couple of days and all the news were about refunds, recall, banned from flights.. nothing on new 'explosions'? Can't be all phones were returned or absolutely no one using. Even if all phones are turned off, there is still a possibility of one catching fire right?
Or did I miss something?
I'm not really saying conspiracy theories. Just coincidentally.. it just cease... touch wood..
i post a linked earlier showing that there are more people using the note 7 after the 2nd recall for some reason.
mission accomplished, as for the fruity co. and the tyrant mighty G, lol
But on a serious "note", pun intended.. really no more new cases? It is getting more and more coincidental isn't it?
XanaviGTR said:
I asked this question in another thread before. But the curiousity of mine got the better of me..
I tried to search for updates on Note 7 these couple of days and all the news were about refunds, recall, banned from flights.. nothing on new 'explosions'? Can't be all phones were returned or absolutely no one using. Even if all phones are turned off, there is still a possibility of one catching fire right?
Or did I miss something?
I'm not really saying conspiracy theories. Just coincidentally.. it just cease... touch wood..
Click to expand...
Click to collapse
I never saw in the press all 23 the cpsc says happened from Sept 15 till the other day so likely they are still happening. Not everyone runs to the verge.
Sent from my HTC6545LVW using Tapatalk
dottat said:
I never saw in the press all 23 the cpsc says happened from Sept 15 till the other day so likely they are still happening. Not everyone runs to the verge.
Click to expand...
Click to collapse
Or because it was not news worthy anymore? There is a case of the phone caught fire when it was off. So I guess it will happen randomly even when every Note users switched it off. Yet, zero reports news. The more I think of it, the more I feel that it is a waste to recall everything single one world wide.
There was one that caught fire a few days ago, I think Oct 10th, in South Korea at a Burger King and got caught on video so, yes they're still having problems and as long as people keep them and continue using them we'll see incidents reported at some point.
br0adband said:
There was one that caught fire a few days ago, I think Oct 10th, in South Korea at a Burger King and got caught on video so, yes they're still having problems and as long as people keep them and continue using them we'll see incidents reported at some point.
Click to expand...
Click to collapse
What i actually meant was cases after those reported earlier. After saying they stop production and recalling.
Because there are so many people intent on keeping their devices, I'm absolutely positive we'll see more reports as time passes. I don't suspect we'll see hundreds or even thousands of them since it's such a random thing so far - happens when it's on, happens when it's off, happens when it's charging, happens when it's not charging, and so on - but even so we haven't seen the last reports, no, not by a long shot.
Personal opinion, obviously, but since people are freakin' stupid that's an absolute guarantee that this situation is far far from over.
br0adband said:
Because there are so many people intent on keeping their devices, I'm absolutely positive we'll see more reports as time passes. I don't suspect we'll see hundreds or even thousands of them since it's such a random thing so far - happens when it's on, happens when it's off, happens when it's charging, happens when it's not charging, and so on - but even so we haven't seen the last reports, no, not by a long shot.
Personal opinion, obviously, but since people are freakin' stupid that's an absolute guarantee that this situation is far far from over.
Click to expand...
Click to collapse
Ok. Refraining from branding others being stupid... i just like to point out that, a substantial number 'randomly' happen over a short span of time, then randomlynothing happen after that. That doesn't translate to random in my limited knowledge.
I think you're trying to figure out randomness a little too tightly there. Is this type of incident predictable to any given level of confidence? No. Does it happen at unpredictable times? Yes. Has it happened in a wide geographical spread aka worldwide? Yes. Has it happened on original devices and also replacement models that use entirely different batteries that come from a completely different supplier? Yes.
By definition that would mean it's a random thing.
As for the "nothing happens" concept, that could be because people are not using their devices - and yes we know it has happened on devices that were entirely powered down and not charging which could lend some credibility towards it being a compression/pressure issue on the battery that causes the thermal runaway condition which can occur over time, not just in an instant when it's desired. Even so, not using a Note 7 can apparently be just as potentially hazardous as using one so, again, returning the device is plain old prudent and common sense.
Anybody that can't see that returning the Note 7 is the best solution possible is - as I've stated - being stupid for their own reasons but stupid just the same.
Some people will believe anything they read, either in mainstream news or rags such as 'The Verge'.
They may well be the ones who are duped.
Re: "Anybody that can't see that returning the Note 7 is the best solution possible is - as I've stated - being stupid for their own reasons but stupid just the same."
Solution? Solution to what exactly?
br0adband said:
I think you're trying to figure out randomness a little too tightly there. Is this type of incident predictable to any given level of confidence? No. Does it happen at unpredictable times? Yes. Has it happened in a wide geographical spread aka worldwide? Yes. Has it happened on original devices and also replacement models that use entirely different batteries that come from a completely different supplier? Yes.
By definition that would mean it's a random thing.
As for the "nothing happens" concept, that could be because people are not using their devices - and yes we know it has happened on devices that were entirely powered down and not charging which could lend some credibility towards it being a compression/pressure issue on the battery that causes the thermal runaway condition which can occur over time, not just in an instant when it's desired. Even so, not using a Note 7 can apparently be just as potentially hazardous as using one so, again, returning the device is plain old prudent and common sense.
Anybody that can't see that returning the Note 7 is the best solution possible is - as I've stated - being stupid for their own reasons but stupid just the same.
Click to expand...
Click to collapse
It can happen to any units, whether manufactured initially or the second batch, using any batteries at any country. Agree. And if a hardware can't be pinpoint, probably it is design flaw. And design flaw means, it can still happen. Agree. No doubt we will have to turn it in.
But just to emphasize what I've mentioned, why the pattern occurs with such intensityat certain point, but stopped at suddenly. Shouldn't it occurs at least at some point of time, somewhere to someone in the past few days? Why the inconsistency in occurrance if it was a hardware/design failure? Either we should have a incidence happening in Southeast asia, or we should expect one in Europe. But it just stop. Whether the phones were operating or returned or still in used dont add up to the equation now. Why this phenomenon ceased after they decide to close down production and recall all back. Unless the phones know through supernatural means that it is time to stop exploding because they are going back to mother ship ( Samsung), I have no other answers which I'm seeking for.
At this point media don't care... phone is destroyed and all that refund, recall **** is more important then just writing about it blowing up OK just combustion over and over is boring. Unless someone goes to hospital you will hear it... and looking that note7 usage increased smth like that can happen... rly sad 2 years for note users in Europe... will be waiting for note8 with my s7e...
XanaviGTR said:
It can happen to any units, whether manufactured initially or the second batch, using any batteries at any country. Agree. And if a hardware can't be pinpoint, probably it is design flaw. And design flaw means, it can still happen. Agree. No doubt we will have to turn it in.
But just to emphasize what I've mentioned, why the pattern occurs with such intensityat certain point, but stopped at suddenly. Shouldn't it occurs at least at some point of time, somewhere to someone in the past few days? Why the inconsistency in occurrance if it was a hardware/design failure? Either we should have a incidence happening in Southeast asia, or we should expect one in Europe. But it just stop. Whether the phones were operating or returned or still in used dont add up to the equation now. Why this phenomenon ceased after they decide to close down production and recall all back. Unless the phones know through supernatural means that it is time to stop exploding because they are going back to mother ship ( Samsung), I have no other answers which I'm seeking for.
Click to expand...
Click to collapse
This is also what I asked in a previous thread, but some guys jumped on easy clichees...
It is strange that we never heard of any issues with any of the phones which were on display worldwide, always connected to chargers and handled by a lot of people in all the possible ways...
Now, after the first recall, we suddenly hear of reports, some saying the phone was not charging or was even turned off. They started the fears that the phone is dangerous, no matter if on or off. Even so no report of any phone going crazy in any warehouse or during the shipping back, despite the 'concerns' of majority of the shipping companies that refuse to ship the phone...
Now, ban the phone completely in the airplanes...
Still, as you noticed, after the last decision, the phones, 'magically', started the be afraid and are behaving well, no matter that the number of Note 7 still in use is increasing so, it is not quite true that the people is shutting them down...
Yesterday I saw a news that an iPhone 7 busted in flames and injured the owner on the face, because he was filming with the phone. Not many sites mentioned the incident...
I might be wrong, but there are a little too more coincidences for such a 'random' issue...
Anyhow, it appears that 'Mission is completed!'...
Let's hope that we see a future for the Note line!
Ok, consider this: since we don't actually know (we meaning you, me, Samsung, and anybody else at this precise moment in time) what's causing these problems which appear to be random in nature and could happen at any given time and yet you're wondering why we haven't seen any new incidents being reported at this time you have to consider something else as well.
You have to consider:
- that Samsung had a 1st recall and got the word out to the world about the potential for the device to catch on fire and burn up causing problems
- that Samsung attempted to resolve the issue but wasn't or hasn't been able to effectively reproduce it with any consistency that we (meaning the general public at large worldwide) have been made aware of
- that Samsung leaned towards it being a battery issue so they switched suppliers for the batteries that were to go in replacement devices
- that Samsung created and distributed a firmware update that when applied to the Note 7 caused the charging circuit to enforce more stringent limitations on not only the amount of current being applied when charging was taking place (to keep the battery from potentially overheating) but also some temperature related adjustments bringing the previous thermal limits down quite a bit (to cause the device to shut down if the thermal limits were breached) and also modified the battery icon from Google's mandated white color to green for a quick identification of "fixed" devices (Samsung had to ask for permission to do that, actually, but Google had no reason to deny it and I think it was a good idea overall in this situation)
- that Samsung then got reports of some of the replacement units also exhibiting the same type of behavior and also failing because of a thermal runaway condition and therefore they initiated a second voluntary recall of the original devices that had the update applied but also the replacement models that shipped with a) a new battery from the different supplier and b) the firmware applied to limit the charging current and the modified thermal limits
- that Samsung worked closely with the Consumer Product Safety Commission here in the U.S. in getting the word out about the 1st and then the 2nd recall, both voluntary as requested by Samsung itself
- that Samsung finally had to toss in the towel on the Note 7, declare it utterly dead for all intents and purposes, and then have the CPSC step the recall up to a mandatory one (at least here in the U.S.)
Now, considering all that information, all those events that have happened since all this started, it's pretty obvious to see that the information has spread far and wide from websites on the Internet to local TV station news broadcasts talking about the Note 7 to comedians and late night TV talk show hosts making jokes about the Note 7 (I just got done watching "Real Time with Bill Maher" and even HE made a joke in his opening monologue related to Samsung and this Note 7 fiasco) to cable news networks mentioning it, and then finally Samsung and carriers contacting customers by email and sending SMS text messages to their numbers with information and alerts about returning the devices.
What's my point?
What has changed in the past week or so if that:
- because of the spread of that information people stopped using their Note 7 devices, completely, most people probably turning them off/powering them down totally and just not messing with them again (this doesn't necessarily protect them from potential problems because at least 2 instances of the Note 7 exploding/burning up were attributed to devices that were totally powered down, I can't confirm that's absolute true and the stories are not false, I'm just saying that there were at least 2 reports worldwide of Note 7 devices having this problem that can't be replicated on demand when they were totally powered off according to the claimants)
- because of the spread of that information people contacted Samsung and their carriers and started returning their devices as requested by Samsung per the recall (a week ago it was still voluntary) - again, they stopped using them
- because of the spread of that information Samsung and the carriers started collecting the recalled units removing them from potential use and powering them down which may be their safest condition but it's not 100% safe for sure without any doubt whatsoever - that's why this recall is happening because no one can absolutely guarantee that any given Note 7 won't exhibit this problem so they have to sweep them all off the planet, plain and simple
I hope that helps with understanding why the number of incidents appears to be lower now as opposed to a week or even 2-4 weeks ago when this really got started. More people know about it, more people got more accurate info, got notifications from Samsung and their carriers about a potential safety hazard with the Note 7, and those people - the intelligent ones that understand this could prove to be a very serious problem if it happens to them - did what they were requested to do and because of that the total number of incidents that have happened is now lower due to those people taking action on their own parts to get things corrected.
I don't see why most people don't grasp this - I still see people blaming Samsung as though it's a conspiracy of sorts just to take away their Note 7's which is utter rubbish from any intelligent angle you can look at this situation from. Things happen, mistakes are made, other phones have had similar problems from time to time but in this situation with the Note 7 it happened almost at the time of release (a few weeks at most) and it happened with a higher frequency aka more people worldwide reporting on it.
If something happens once, it can sometimes be attributed to just a defect in that one unit, a mishap on the production line, someone not paying attention and making a mistake. If it happens to the same product in two or three devices of the same type, it could indicate a problem with the production again but contained to a respectable degree. When it happens a few dozen times, and not only that but when it causes the public to incur some damage to person or property, that's when it becomes a much more severe issue - it's that bridge of going from "oh, my device has a problem..." to "oh, my device just blew up and scorched my leg/pants/table/chair/sofa/bed/purse/backpack/dash of my car/etc..." that things take on a completely different situation.
tl;dr version: Not as many people are using the Note 7 today or in the past few days as there were a week ago, or two weeks ago, and so on. Really, that's the simplest answer of all.
See how that works? Hope this helps...
br0adband said:
Ok, consider this: since we don't actually know (we meaning you, me, Samsung, and anybody else at this precise moment in time) what's causing these problems which appear to be random in nature and could happen at any given time and yet you're wondering why we haven't seen any new incidents being reported at this time you have to consider something else as well.
You have to consider:
- that Samsung had a 1st recall and got the word out to the world about the potential for the device to catch on fire and burn up causing problems
- that Samsung attempted to resolve the issue but wasn't or hasn't been able to effectively reproduce it with any consistency that we (meaning the general public at large worldwide) have been made aware of
- that Samsung leaned towards it being a battery issue so they switched suppliers for the batteries that were to go in replacement devices
- that Samsung created and distributed a firmware update that when applied to the Note 7 caused the charging circuit to enforce more stringent limitations on not only the amount of current being applied when charging was taking place (to keep the battery from potentially overheating) but also some temperature related adjustments bringing the previous thermal limits down quite a bit (to cause the device to shut down if the thermal limits were breached) and also modified the battery icon from Google's mandated white color to green for a quick identification of "fixed" devices (Samsung had to ask for permission to do that, actually, but Google had no reason to deny it and I think it was a good idea overall in this situation)
- that Samsung then got reports of some of the replacement units also exhibiting the same type of behavior and also failing because of a thermal runaway condition and therefore they initiated a second voluntary recall of the original devices that had the update applied but also the replacement models that shipped with a) a new battery from the different supplier and b) the firmware applied to limit the charging current and the modified thermal limits
- that Samsung worked closely with the Consumer Product Safety Commission here in the U.S. in getting the word out about the 1st and then the 2nd recall, both voluntary as requested by Samsung itself
- that Samsung finally had to toss in the towel on the Note 7, declare it utterly dead for all intents and purposes, and then have the CPSC step the recall up to a mandatory one (at least here in the U.S.)
Now, considering all that information, all those events that have happened since all this started, it's pretty obvious to see that the information has spread far and wide from websites on the Internet to local TV station news broadcasts talking about the Note 7 to comedians and late night TV talk show hosts making jokes about the Note 7 (I just got done watching "Real Time with Bill Maher" and even HE made a joke in his opening monologue related to Samsung and this Note 7 fiasco) to cable news networks mentioning it, and then finally Samsung and carriers contacting customers by email and sending SMS text messages to their numbers with information and alerts about returning the devices.
What's my point?
What has changed in the past week or so if that:
- because of the spread of that information people stopped using their Note 7 devices, completely, most people probably turning them off/powering them down totally and just not messing with them again (this doesn't necessarily protect them from potential problems because at least 2 instances of the Note 7 exploding/burning up were attributed to devices that were totally powered down, I can't confirm that's absolute true and the stories are not false, I'm just saying that there were at least 2 reports worldwide of Note 7 devices having this problem that can't be replicated on demand when they were totally powered off according to the claimants)
- because of the spread of that information people contacted Samsung and their carriers and started returning their devices as requested by Samsung per the recall (a week ago it was still voluntary) - again, they stopped using them
- because of the spread of that information Samsung and the carriers started collecting the recalled units removing them from potential use and powering them down which may be their safest condition but it's not 100% safe for sure without any doubt whatsoever - that's why this recall is happening because no one can absolutely guarantee that any given Note 7 won't exhibit this problem so they have to sweep them all off the planet, plain and simple
I hope that helps with understanding why the number of incidents appears to be lower now as opposed to a week or even 2-4 weeks ago when this really got started. More people know about it, more people got more accurate info, got notifications from Samsung and their carriers about a potential safety hazard with the Note 7, and those people - the intelligent ones that understand this could prove to be a very serious problem if it happens to them - did what they were requested to do and because of that the total number of incidents that have happened is now lower due to those people taking action on their own parts to get things corrected.
I don't see why most people don't grasp this - I still see people blaming Samsung as though it's a conspiracy of sorts just to take away their Note 7's which is utter rubbish from any intelligent angle you can look at this situation from. Things happen, mistakes are made, other phones have had similar problems from time to time but in this situation with the Note 7 it happened almost at the time of release (a few weeks at most) and it happened with a higher frequency aka more people worldwide reporting on it.
If something happens once, it can sometimes be attributed to just a defect in that one unit, a mishap on the production line, someone not paying attention and making a mistake. If it happens to the same product in two or three devices of the same type, it could indicate a problem with the production again but contained to a respectable degree. When it happens a few dozen times, and not only that but when it causes the public to incur some damage to person or property, that's when it becomes a much more severe issue - it's that bridge of going from "oh, my device has a problem..." to "oh, my device just blew up and scorched my leg/pants/table/chair/sofa/bed/purse/backpack/dash of my car/etc..." that things take on a completely different situation.
tl;dr version: Not as many people are using the Note 7 today or in the past few days as there were a week ago, or two weeks ago, and so on. Really, that's the simplest answer of all.
See how that works? Hope this helps...
Click to expand...
Click to collapse
I see that you took a long time to prepare all this
Even if it is a lot of good info here, still it doesn't answer few of my questions...
How come it never happened in any showroom, with the phones always charging and handled by a lot of people?
How come it never happened to any warehouse, hypothetically having hundreds of units in one place? Don't tell they were powered off...
How come this hysteria with fireproof boxes and gloves for the returns when we did not hear any single case of a phone catching fire during the shipping?
I could continue mentioning the lack of cases in Canada, Europe, Middle East, etc. but I don't plan to go polemic...
Still, everyone is free to read and understand the news in the way it serves his/her beliefs and concerns about the 'life' in general...
It might be that some people is not ready to 'buy' all that media is 'selling' to us and ask themselves a few extra questions, sometimes good ones, sometimes maybe not...
And, as for the number of phones still in use:
http://phandroid.com/2016/10/14/galaxy-note-7-use-after-recall/
MariusB said:
I see that you took a long time to prepare all this
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Typed it all off the top of my head as I pretty much always do.
Even if it is a lot of good info here, still it doesn't answer few of my questions...
How come it never happened in any showroom, with the phones always charging and handled by a lot of people?
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This goes along with my working theory:
http://forum.xda-developers.com/note-7/how-to/note-7-battery-issue-theory-progress-t3480235
related to the fact that the issue is more than likely caused by pressure on the case which is passed on to the battery itself which could result in the anode-cathode contact issue creating the thermal runaway. Just the fact that those showroom devices are handled by a lot of people doesn't equate to people using them in the real world: storing them in bags where they can be subject to external pressure(s) of various kinds, stuffed in a back pocket when people sit down (this happens so often it's scary), and other situations.
Also, consider that those kinds of devices are always plugged in when they're in a showroom or on a demo display which means they're never really charging - they stay in a constantly charged state with a minimal trickle at best. They're not having situations where they use the battery, then it needs to be recharged causing some heat stress, then they use the battery again, have to be recharged meaning heat cycling again, and so on. Typical usage means it's used, it's charged, it's used, it's charged, it's used, it's charged, you get the idea, right? Right?
I am 100% confident that the issues the Note 7 is having are not caused by heat nor are they directly attributable to heat itself inside the device. That's my opinion and I'm not pushing it on anybody.
How come it never happened to any warehouse, hypothetically having hundreds of units in one place? Don't tell they were powered off...
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Same reason I just stated: if the anode-cathode contact situation happens because of pressure on the battery (which is already barely able to fit inside the Note 7 as it is), packed down tightly, malformed by the packaging it uses, then wrapped on the edges by black electrical tape, crammed into that tiny space then it has pressure applied when the cover is on due to the sticky tape (as thin as it is that still causes pressure on the battery cell) then it must be considered as a potential for this happening. See the article in my theory where it shows info about the probably plate issues and the new production method of the Note 7 to get the symmetric glass top and bottom.
Again, my opinions but that have a basis in actual facts with respect to Li-Ion battery cell technology.
How come this hysteria with fireproof boxes and gloves for the returns when we did not hear any single case of a phone catching fire during the shipping?
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The Note 7 has exhibited a defect that has caused some devices to combust/explode/catch on fire so there's no "not really all that safe" way to do a recall - you go all the way and use the tools necessary and that means the custom boxes and gloves and everything related. We don't KNOW anything about potential issues with devices being shipped BACK at this point, that information is simply not available so you're speculating that nothing has happened since the 1st voluntary recall and now into the 2nd mandatory one. Samsung isn't necessarily going to advertise yet another failure but this time in a return package sent back to them, the shippers like FedEx and UPS aren't going to advertise they've had problems either - THAT is the kind of hysteria they don't need and to maintain public safety and not blow things out of proportion (pun intended) with respect to facts then all they're required to do is say the recall is underway and they're getting devices returned to them.
I could continue mentioning the lack of cases in Canada, Europe, Middle East, etc. but I don't plan to go polemic...
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You have no idea if any reports from Canada, Europe, Middle East, etc have actually been made at this point in time because Samsung has not made any public statements with a detailed accounting of all the reports they've received and will probably continue to receive as time passes. Nobody outside of Samsung and the respective carriers worldwide in said countries and perhaps the shippers would be aware of things - if you're going by the number of pictures posted online or the number of YouTube videos to judge the number of actually defective devices that have combust or exploded, you're just doing it wrong.
Still, everyone is free to read and understand the news in the way it serves his/her beliefs and concerns about the 'life' in general...
It might be that some people is not ready to 'buy' all that media is 'selling' to us and ask themselves a few extra questions, sometimes good ones, sometimes maybe not...
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Click to collapse
That's entirely up to them, my opinion is fine, if you want to keep your Note 7 and continue using it, great, more power to you but don't come whining if and when you have issues with it. The Note 7 is dead, warranty service is dead, updates will not be forthcoming (aside from a potential one to brick devices, entirely possible so we'll see what happens), it is a black Pariah at this point and should be avoided - I for one won't tolerate people around me using a Note 7 if one happens to come near me, I'll flat out tell 'em to move away. I don't need more stupidity invading my space than I can tolerate (which is quite a lot, I assure you, but even I have limits).
Think of it this way: do you really think Samsung wants to be spending an estimated $5 billion in the coming weeks and months, losing billions and billions more in now lost sales potential, and then destroying every Note 7 they get back just because it's something to do? Suffering catastrophic damage to their financials for the next few quarters as well as their reputation and the basic demise of the Note brand altogether? I can assure you it's not just something to do, this is serious stuff and it's going to cost them more than their estimates are letting on, a lot more and not only just in a dollar amount and it's already happening.
And, as for the number of phones still in use:
http://phandroid.com/2016/10/14/galaxy-note-7-use-after-recall/
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Ok, so people continue to use their effectively dead no updates coming Note 7's, so... they'll figure it out sooner or later and move on, that much is a fact.
Anything else?
The Phone Company said:
Some people will believe anything they read, either in mainstream news or rags such as 'The Verge'.
They may well be the ones who are duped.
Re: "Anybody that can't see that returning the Note 7 is the best solution possible is - as I've stated - being stupid for their own reasons but stupid just the same."
Solution? Solution to what exactly?
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So you are suggesting that Samsung decided TWICE to recall and then cease production of a perfectly healthy functional device and lose multi billions of euros just because of the media ?
Ryland
br0adband said:
I think you're trying to figure out randomness a little too tightly there. Is this type of incident predictable to any given level of confidence? No. Does it happen at unpredictable times? Yes. Has it happened in a wide geographical spread aka worldwide? Yes. Has it happened on original devices and also replacement models that use entirely different batteries that come from a completely different supplier? Yes.
By definition that would mean it's a random thing.
As for the "nothing happens" concept, that could be because people are not using their devices - and yes we know it has happened on devices that were entirely powered down and not charging which could lend some credibility towards it being a compression/pressure issue on the battery that causes the thermal runaway condition which can occur over time, not just in an instant when it's desired. Even so, not using a Note 7 can apparently be just as potentially hazardous as using one so, again, returning the device is plain old prudent and common sense.
Anybody that can't see that returning the Note 7 is the best solution possible is - as I've stated - being stupid for their own reasons but stupid just the same.
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And I think you don't understand what random means. Clearly *something* is causing this problem, which maybe far from random. It's simply that no-one has managed to figure out what the something is. Maybe EVERY Note 7 may at some point burst into flames. But it is equally possible that this is not the case, and only certain ones might do that. No-one knows yet.
And by the way, do we know exactly how many devices have spontaneously combusted whilst powered off? Probably not, but is it as many as were powered on? No, I think we can say with a high degree of confidence that it is not. We are talking one or two, or 4 or 5 maybe, out of a couple of hundred. If the "anode & cathode coming into contact" theory was correct, then it wouldn't make any difference whether the phone was powered on or off at the time, so this explanation seems very unlikely to me.