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Hello,
I've had the zenfone 2 for about a month now and there is an ongoing problem with my contacts:
- When I go to my text messages (also sometimes whatsapp logs) the contact names are gone and only the numbers show.
- When I go to the phone dialer, it just keeps loading and nothing comes up, or sometimes the dialer loads but my recent calls log is gone.
- When I go to my contacts page it is empty.
(I have screenshots of the above issues for clarification)
I can solve this problem temporarily by emptying the cache of the "contacts" app and the "asus calling screen" app, but the phone keeps glitching at least once a day.
Has anyone else experienced this?
Does anybody have a solution for this issue?
Thanks,
Ariel
Same issues as your Zenfone 2
cwangari said:
Hello,
I've had the zenfone 2 for about a month now and there is an ongoing problem with my contacts:
1 - When I go to my text messages (also sometimes whatsapp logs) the contact names are gone and only the numbers show.
2 - When I go to the phone dialer, it just keeps loading and nothing comes up, or sometimes the dialer loads but my recent calls log is gone.
3 - When I go to my contacts page it is empty.
(I have screenshots of the above issues for clarification)
I can solve this problem temporarily by emptying the cache of the "contacts" app and the "asus calling screen" app, but the phone keeps glitching at least once a day.
Has anyone else experienced this?
Does anybody have a solution for this issue?
Thanks,
Ariel
Click to expand...
Click to collapse
1 - I have seen this as well
2 - Same here
3 - Same here
What I have noticed is the following:
4 - When I go to dialer, it takes literally over 15-20 seconds to pull up the call log history. It almost seems like its searching for this data and then there is a delay in posting it.
5 - SMS app (regardless of which one it is, have used stock, GoSMS, ChompSMS, others) hangs up, starts doing weird things, as if the processor is trying to play catch-up with the buttons pressed. If I let it be, it comes back to the last commands pressed. Reminds me of the old Microsoft windows days...
6 - Battery is draining very very fast. I see a full charge around 6:30AM, then the phone reaches 40% by noon. This started happening a few weeks ago, so I am thinking a software update caused this issue.
7 - Bluetooth communications with the car console is very slow. It sometimes takes 15-20 seconds for the phone to drop the call if I press the hangup button on the steering wheel of my car.
8 - Really close to giving up on Android. Can anyone help?
Is there an ASUS live customer support that I can call for help? Does anyone have this number handy?
-- Faisal
Same here
Yep - can confirm. I have the same issue.
One thing that worked for me was selecting the 'Contacts to display' tab and removing some of the sources.
I thought that since it was polling information from so many different sources at real time, it might be slowing down.
This temporarily worked, but the issue came back.
Extremely frustrating problem - you don't expect these kinds of bugs to make their way through QC.
This is what fixed most of my issues
Mister_Simon said:
Yep - can confirm. I have the same issue.
One thing that worked for me was selecting the 'Contacts to display' tab and removing some of the sources.
I thought that since it was polling information from so many different sources at real time, it might be slowing down.
This temporarily worked, but the issue came back.
Extremely frustrating problem - you don't expect these kinds of bugs to make their way through QC.
Click to expand...
Click to collapse
I flushed application cache for contacts and a few other apps, and restarted the phone. Contacts were fine afterwards.
was the issue solved or there is a suggestion how to solve it?
I have the same issue..Any solution??
Clear data option for all Asus apps which will clear cache itself. Or you can hard reset your phone.
So I have a really strange thing going on with edge lighting which is driving me crazy.
Whenever I play Elder Scrolls Blades the edge lighting appears but only in the bottom of the screen. As far as I been able to tell this only happens in this app though I can't be 100% sure.
Now what is strange other than it happens only in the bottom of the screen is that it keeps happening every few seconds, there is no notifications received and it happens, if I disable edge lighting it still happens, no matter to what effect I set the lighting it always happens in stock blue.
I can't possibly figure out what is this and I tried everything, any ideas would be appreciated.
Same thing here, in at least 2 games...
Thought it was related to spen, but it seems not...
Tried to disable Game Launcher but still got these random bottom screen notification pulse... And stock blue aswell. Got no clue atm
Thanks for letting me know I'm not the only one experiencing this. I tried literally everything and nothing seems to fix it. What's also weird is that the lighting comes in irregular intervals, sometimes just going crazy and sometimes appearing much less.
I have just discovered this issue appears in all games so it's a bigger problem then I originally thought. If disabling the game launcher does nothing then it makes it even more strange and annoying.
Yeah, same here, happens on basically all the games.
Maybe related to game booster?
Let's try to compare our setup : are you using any notification enhancement app? (like aodNotify)
Are you using your spen while playing?
But yeah, this random glow line **** is driving me crazy too!
Currently I am using aodNotify though I tried uninstalling it and the problem persists, I also have goodlock installed and the edgeslighting+, same thing with and without it. I am not using the spen, but I have tried just taking it out while the game is running and leaving it out for 5 mins, no change. I have disabled and enabled the stock edge lighting as well and the problem is still there. Nothing seems to effect it. Its ridiculous
i tried on mobile legend adventure, no problem on it, perhaps a scaling issue?
Will try to tweak full screen mode.
Increasing dpi doesn't change the weird thing, neither switching from Samsung stock launcher to Nova...
Also I'm using gestures based navbar, but I also tried with or without tips display, standard navbar... Still occurring.
Did you go from a scratch Note 10+ or used SideSync to switch? (I was coming from a Note 8)
I don't think it has anything to do with scaling, I tried setting the game on full screen and automatic, both giving the same results.
I used Smartswitch from Note 9.
Later today the camera effect from aodnotify started appearing in the game aswell (landscape mode), along with the edge lighting.?
I uninstalled aodnotify afterwards, found out there is a aodnotify Manager plugin which stays after uninstalling the main app.
Uninstalled the plugin aswell, opened edgescreen from the system app and cleared cache.
It was showing the app was using RAM with high frequency.
I don't have the time to check now does this fix the problem but will let you know once I do.
The only other thing left to do if this doesn't work is to clear edge screen data.
Will try this aswell, and restore all the notifications and edge lightning settings...
What I wrote above didn't work so I disabled the option for edge screen to show on top of other apps, so far this seems to fix the problem.
Unfortunately I was wrong and nothing above fixes the problem. I also wiped the entire edge screen memory, no effect. This is the weirdest thing I ever encountered in my years of Samsung phones and it's extremely annoying that there is no fix.
Strange, I don't have any issue.
Did you try with and without locking the screen orientation to see if edge lightning follows settings as it should?
I personally only use auto orientation.
I also use auto rotation and it happens the same way in landscape and portrait, the most annoying thing is that it happens really much, like 2-3 times in 10 seconds, or sometimes doesn't happen for few minutes then starts going like crazy, and as I said before there is no notifications or anything.
Same here, auto rotate on, only occurring during games.
I don't even know if I can debug which process is running these random edge notifications, without dig into tons of log files...
And if not, I guess I'll try to factory reset and re-sync again..
Its incredible that a factory reset seems like only possible solution left but I hope maybe some future update will fix it since I hate doing factory reset. Please keep me posted if you discover anything new.
Hating doing it aswell but this is too damn annoying..
If no clue, I'll go for a restore without restoring system settings... Maybe some notifications behaviors have been messed up
I'll keep you in touch for sure
Tried to wipe cache partition, still no clues...
Did this also got triggered in portrait mode game?
So confusing...
Yes it happens in all games no matter of the screen orientation. I really have no more ideas aswell
Got some news, another post is talking about this : https://forum.xda-developers.com/galaxy-note-10+/help/strange-blue-bar-games-t3963939
Seems related to the new game booster feature "temp and cpu monitoring"
Will try to disable this for a specific game and see...
I searched forum for similiar issues but could not found anything(though there are some reddit topics).
When I wake the phone with power button or fingerprint sensor, and try to pull down notification bar, there is a stutter/lag lasts 1-2 seconds. Lets say you pull up for app drawer there is nothing but pull down and there it is.
Also wallpaper seems to affect it a little bit but it might be a placebo effect as it still stutters(light the way wallpaper seems to solve it a little bit.).
It started after Android 10 update and I even tried to clean flashing whole rom but result is same and I do not have any UI altering apps.
It seems like a slow wake up issue and may be playing with sleep frequencies might solve it but I did not root so it is not a option for me.
Is anyone else facing this ? Vanilla or custom roms/kernels ?
Yep, I have the same issue. It's pretty annoying, but I did get it to stop, for me at least it seems the new gesture navigation is causing this because I can't get it to stutter while using the 2 or 3 button navigation methods. I've had this happening since I updated to Android 10 (stable release, not beta) but after a while it just fixed itself, unfortunately my phone ran out of battery yesterday and today after I booted it up it came back to haunt me :/
Alright I got it to stop, disabling both "New notification" and "Double-tap to check phone" did it for me. Hopefully this helps.
Scythe said:
I searched forum for similiar issues but could not found anything(though there are some reddit topics).
When I wake the phone with power button or fingerprint sensor, and try to pull down notification bar, there is a stutter/lag lasts 1-2 seconds. Lets say you pull up for app drawer there is nothing but pull down and there it is.
Also wallpaper seems to affect it a little bit but it might be a placebo effect as it still stutters(light the way wallpaper seems to solve it a little bit.).
It started after Android 10 update and I even tried to clean flashing whole rom but result is same and I do not have any UI altering apps.
It seems like a slow wake up issue and may be playing with sleep frequencies might solve it but I did not root so it is not a option for me.
Is anyone else facing this ? Vanilla or custom roms/kernels ?
Click to expand...
Click to collapse
I have exactly the same issue on my Pixel 2XL, manage to fix it by disabling Google Feed on the left of the main home screen. Try it let me know if it works.
Update 1: disabling google feed doesn't work. I try to switch back to 3 button navigation and the issue gone.
I do not know how but now it is smooth everytime I try to wake phone and double tap+alwayson display is enabled. Also I tried all wallpapers and it works without any stutter.
Probably monthly updates fixed it, idk.
I've gotten this problem since 20 days ago where my Google Maps get frozen in the middle of my trip. And I had reboot the device multiple times (4-5 times, sometimes skipping the LineageOS booting animation).
After fiddling over 2 weeks, I finally switched to LineageOS 17.0 now (previously using 15.1). The problem still persists.
The problem is : the screen froze, I seem able to tap something on screen but the display doesn't change anything despite my interaction with screen. This especially pronounced when I stop my screen interaction (i.e. not scrolling) on these apps
- Google chrome (say, reading any articles on web)
- Quora (especially when I about to scroll down on author bio)
- Google Sheets
- Maps
but this unresponsiveness doesn't appear at all when I:
- Play any kind of games
- watching YouTube (with the app)
In general, it seems anything that uses webview can cause the screen freezes if I leave it couple seconds. At first I thought changing from android webview to chrome webview implementation changes this. It doesn't.
The "cure" I found is simply turning the display off for 40 seconds ~ 75 seconds, and turning it back on, where I can interact with lock screen fine again. Any time lower than 40 seconds will simply show the frozen display again the time I turn the screen on.
Is it possible it's a hardware problem? (faulty RAM/storage) after using this for 2.5 years) Since full system wipe and re-install doesn't entirely solve the problem. The first time I encountered this is when I navigate with my Google Maps and the screen simply froze out during drive, and I had to restart the device multiple times, worrying that my device is broken. The next time I drive, I leave it only on Ambient Display and it didn't freeze at all.
So... any idea how to troubleshoot this?
It seems the problem is more severe than just Android.
Because even in TWRP, I noticed the display need to wait ~1 minute from the last time I turn off the display (push the power button) to reactivating it.
If I try to turn it on, the display will give black color, but I still can actually interact with the system.
ArcOnFire said:
I've gotten this problem since 20 days ago where my Google Maps get frozen in the middle of my trip. And I had reboot the device multiple times (4-5 times, sometimes skipping the LineageOS booting animation).
After fiddling over 2 weeks, I finally switched to LineageOS 17.0 now (previously using 15.1). The problem still persists.
The problem is : the screen froze, I seem able to tap something on screen but the display doesn't change anything despite my interaction with screen. This especially pronounced when I stop my screen interaction (i.e. not scrolling) on these apps
- Google chrome (say, reading any articles on web)
- Quora (especially when I about to scroll down on author bio)
- Google Sheets
- Maps
but this unresponsiveness doesn't appear at all when I:
- Play any kind of games
- watching YouTube (with the app)
In general, it seems anything that uses webview can cause the screen freezes if I leave it couple seconds. At first I thought changing from android webview to chrome webview implementation changes this. It doesn't.
The "cure" I found is simply turning the display off for 40 seconds ~ 75 seconds, and turning it back on, where I can interact with lock screen fine again. Any time lower than 40 seconds will simply show the frozen display again the time I turn the screen on.
Is it possible it's a hardware problem? (faulty RAM/storage) after using this for 2.5 years) Since full system wipe and re-install doesn't entirely solve the problem. The first time I encountered this is when I navigate with my Google Maps and the screen simply froze out during drive, and I had to restart the device multiple times, worrying that my device is broken. The next time I drive, I leave it only on Ambient Display and it didn't freeze at all.
So... any idea how to troubleshoot this?
Click to expand...
Click to collapse
Can you enable "Show Tap" option in developer settings and see if theres any ghost touch happening, sometimes ghost touch can "freeze" the screen while you want to interact with it
Shimizux said:
Can you enable "Show Tap" option in developer settings and see if theres any ghost touch happening, sometimes ghost touch can "freeze" the screen while you want to interact with it
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Click to collapse
Thanks for responding.
I already enable "Show taps" on developer options. But the problem is that the screen freeze happened when there was no touch at all (i.e. I just looking at the screen, reading)
There's new observation I made today that : usually the screen doesn't want to immediately awaken when I just turn the screen off.
Today I tried to remove fingerprint from lock screen, the screen now is able to respond quickly again upon pressing power on button. It's still as responsive to power on when I add pattern to the device lock mechanism.
I'm not too sure whether this is OS level problem or even closer to hardware problem because this kind of unresponsiveness is also apparent even when I boot to TWRP.
ArcOnFire said:
Thanks for responding.
I already enable "Show taps" on developer options. But the problem is that the screen freeze happened when there was no touch at all (i.e. I just looking at the screen, reading)
There's new observation I made today that : usually the screen doesn't want to immediately awaken when I just turn the screen off.
Today I tried to remove fingerprint from lock screen, the screen now is able to respond quickly again upon pressing power on button. It's still as responsive to power on when I add pattern to the device lock mechanism.
I'm not too sure whether this is OS level problem or even closer to hardware problem because this kind of unresponsiveness is also apparent even when I boot to TWRP.
Click to expand...
Click to collapse
That is one big weird problem, i've never encounter something like that since i ever using a smartphones.
It does really sound like, it just a software problem. But if it also happen in TWRP, it doesn't look like it.
I also have installed LOS17 by Arian before too, and i dont have that problem.
Sorry man i have no idea nor expert about it
It could be your battery is dying?, if your battery cant give enough power to the screen already, screen gonna act like crazy i.e ghost touch etc.
I have a broken battery been using it for 2Year + because of the battery my screen has a problem too. I replaced it last december 2019 and everything went normal again.
Shimizux said:
That is one big weird problem, i've never encounter something like that since i ever using a smartphones.
It does really sound like, it just a software problem. But if it also happen in TWRP, it doesn't look like it.
I also have installed LOS17 by Arian before too, and i dont have that problem.
Sorry man i have no idea nor expert about it
It could be your battery is dying?, if your battery cant give enough power to the screen already, screen gonna act like crazy i.e ghost touch etc.
I have a broken battery been using it for 2Year + because of the battery my screen has a problem too. I replaced it last december 2019 and everything went normal again.
Click to expand...
Click to collapse
I don't think it's a battery problem. I see that I can play game for 1hr+ fine. A game that require exact timing of 2 touches on top of that. So that ghost touch really doesn't appear.
But yeah, it's really 2 contrasting sign
- In one hand, it seems an OS problem because I can simulate an environment where the screen definitely won't be frozen for hours, while on specific other environment, the screen freeze can happen very quickly between release and re-occurence.
- On the other hand, the problem seem doesn't stop on OS level because it can be found in TWRP.
If I read an answer on Quora that shows GIF image on the section I read, the screen freeze 100% won't happen. I tried the same thing on imgur too, the screen freeze won't happen.
So it seems that as long as the screen is showing dynamic content, it won't freeze (that's why game and YouTube doesn't show this kind of problem, but reading a web full of text/static images can)
A bit of update : I have left my phone in off state for 4-5 days. And I have been using it again, albeit, less extensively since my main phone has changed to K20 Pro.
Long story short : I haven't encountered screen freeze again. But this is just after 2 days playing with less intensity.
I wonder what really went wrong.
Anyone else have their Fold 3 keep on freezing for a few seconds at times, ever since the last update? It has done it when using Facebook Messenger via Chat Heads, opening the list of open apps (via the three lines button ||| ) to switch/close an app, Facebook app, Samsung Browser, tapping the back button, and possibly other times. Really annoying!
My screen will go blank when I close a app sometimes. The screen is powered on but all my app icons won't be there. Just the background.
I've had this issue since I got the device. It happens whenever I unfold the device from using the outer screen and it's not an immediate switch, it takes a couple seconds like it hangs. And I've tried 6 different launchers and tons of different apps and nothing changes it. I've debloated my device as much as I can without losing the functionality I need and followed the oneui optimization guide with a bunch of adb commands to make it better and I've had no luck BUT my battery life is amazing and the overall performance is good so I'm at a loss.
manibengood said:
My screen will go blank when I close a app sometimes. The screen is powered on but all my app icons won't be there. Just the background.
Click to expand...
Click to collapse
Oh, that's an odd one! I haven't had that one happen. It was getting frozen right after the opened app view came up, so I couldn't swipe an app closed or switch to another one right away.
Thankfully, the phone seems to be working better now after I reset the phone earlier, so here's hoping it stays that way.
spart0n said:
I've had this issue since I got the device. It happens whenever I unfold the device from using the outer screen and it's not an immediate switch, it takes a couple seconds like it hangs. And I've tried 6 different launchers and tons of different apps and nothing changes it. I've debloated my device as much as I can without losing the functionality I need and followed the oneui optimization guide with a bunch of adb commands to make it better and I've had no luck BUT my battery life is amazing and the overall performance is good so I'm at a loss.
Click to expand...
Click to collapse
I don't use the front screen much, so only have done that switch a few times over the year plus I've had the phone. I think it does take a second or two to switch, but not too bad since you're getting it set in your hands anyway, IME.
Okay, well it still does the freezing thing, but not as bad as it did before the reboot. I'd report it to Samsung, but their customer service can't understand English so can't understand problems correctly. I have an issue with scrolling screenshots not saving and they told me to reset my app settings, including network settings, and I separately gave a suggestion for the Bubbles feature to be able to open Bubbles (for texting) instead of waiting for that person to text me, and they told me to reset my network settings.