Serfify App - India - OnePlus 3 Questions & Answers

I recently installed Serfify app which cover accidental damage protection in India for a period of 1 year from the date of purchase.
While using this app I ran Diagnose my device . Everything worked fine except the charging port. When I connect the charging port the app doesn't provide a a tick mark. But the device is charging perfectly. Is this a bug with the app or any problem with my one plus 3. Anyone facing similar issue?

As u can see device is charging but app not detecting it.

Don't worry, I've the same problem. It's probably a bug in the app.

It's a bug.
Seems to be a bug with the app. I just tried it out and it shows the same result on my device too. Don't worry about it.

avin.dj.raj said:
As u can see device is charging but app not detecting it.
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Click to collapse
just connect it with pc. it will show tick mark.
it dint say connect your charger. it clearly has usb port mark and it demands u to connect to pc. ITS NOT A BUG

Thanks a lot

Related

Touchscreen while usb connected...

My Touchscreen Don't work correctly while i connect it with The Computer ...
Any idea?
Sent from my MB525 using XDA App
Happens to me as well. No idea why either.
It happened to me when I connected my Defy to the Apple's Greenpoint charger.
So I think maybe there're some problems with your USB port or your data cable.
With some SBFs i dont't have this Problem!
This is magical
I had this problem when I started using the phone. After wiping it vanished.
it happens to me with some chargers but not with others. With original and with other LG no problem, but with another i have that problem too.
I have this issue too with samsung charger. I guess this is feature
I guess the problem from the usb cable it self because i have this problem before when i connect the phone with the original usb, the touch screen works properly but when i used cheap chinees cable then the touch screen become crazy
use advanced task manager it its probably helping in such matters , just end all and restart if any launcher u have already.

USB Issue?

Hopefully you guys can help me out. I'm suddenly having issues with my phone not being detected by my PCs when it is connected via USB.
When i plug my phone into my PC, i receive the error message: "UBS Device not Recognized One of the USB devices attached to this computer has malfunctioned, and windowes does not recognize it." from my Windows XP PC. My Windows 7 PC is unable to recognize the device plugged in.
The strange thing is that even though my phone is not being recognized by the PCs, the phone will still charge.
The phone is not in USB Debugging Mode, and I've gone ahead and flashed 2 separate Kernals on my phone, but i still am having this issue. I have tested this out with 3 USB cables, on 3 separate computers (Work (win xp), Home (win7), and friends(win7)).
2 Days ago the USB worked fine for me as i was able to flash Franco Kernal and JB onto my Gnex, but suddenly it's not being recognized by my computer anymore.
Stumped.....Hoping that this isn't a hardware issue and something that i can fix without having any downtime away from my phone.
Any thoughts?
Try other USB port and other USB cable.
Sounds like you're missing some drivers... Remove the device completely in Device Manager & plug it again. For MTP, Windows 7 should find the drivers online by itself. If you need fastboot access, you'll have to download the seperate drivers for that. I'd recommend the GNex Toolkit in that case since it comes with the drivers included (you'll still need to install them of course )
Gunthy` said:
Sounds like you're missing some drivers... Remove the device completely in Device Manager & plug it again. For MTP, Windows 7 should find the drivers online by itself. If you need fastboot access, you'll have to download the seperate drivers for that. I'd recommend the GNex Toolkit in that case since it comes with the drivers included (you'll still need to install them of course )
Click to expand...
Click to collapse
Thx for the reply,
Yes, I have been using the GNEX tool kit, though not the 7.3 version that was released today. The 7.2 version was being used at home and on my work PC. I usually install the drivers from the toolkit then plug my phone in when done. The drivers have been recognizing my phone but not since 2 days go.
I'm currently trying to find the MTP checkbox in the phone Settings to double check if it's checked, but im having problems locating it.
thepce said:
I'm currently trying to find the MTP checkbox in the phone Settings to double check if it's checked, but im having problems locating it.
Click to expand...
Click to collapse
Go to Settings > Storage > tap top right menu to display USB computer connection option & tap it
Gunthy` said:
Go to Settings > Storage > tap top right menu to display USB computer connection option & tap it
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Click to collapse
Ah yes, that is where it was hiding....But unfortunately the checkbox is checked.
This seems like a hardware issue, but I'm not certain since the phone still recharges when plugged in
thepce said:
Ah yes, that is where it was hiding....But unfortunately the checkbox is checked.
This seems like a hardware issue, but I'm not certain since the phone still recharges when plugged in
Click to expand...
Click to collapse
Could be... Charging doesn't necessary have anything to do with data transfer AFAIK... Do you see something in the Device Manager when you plug it? You might have to right click & do a re-scan to force detection.
Gunthy` said:
Could be... Charging doesn't necessary have anything to do with data transfer AFAIK... Do you see something in the Device Manager when you plug it? You might have to right click & do a re-scan to force detection.
Click to expand...
Click to collapse
Device Managers shows "Samsung Galaxy Nexus ADB Interface". The drivers look to be installed.
Also another odd thing, is that after i charge my phone and unplug it from my PC, it will continue to show that it is charging on the lock screen and in the top right corner of my phone. However if i go into Settings ---> about phone. It shows Battery Status : Not Charging.
thepce said:
Device Managers shows "Samsung Galaxy Nexus ADB Interface". The drivers look to be installed.
Click to expand...
Click to collapse
You get that when the phone is running normally? I think for me that one only shows up when I put it in bootloader mode. In MTP mode it's just a media device like any other AFAIK... I'll check tomorrow when I'm back on my Windows laptop to be sure . Have you tried putting it in PTP mode? If so do you see the device as a camera or is it the same issue?
thepce said:
Also another odd thing, is that after i charge my phone and unplug it from my PC, it will continue to show that it is charging on the lock screen and in the top right corner of my phone. However if i go into Settings ---> about phone. It shows Battery Status : Not Charging.
Click to expand...
Click to collapse
Sounds like a software bug, but I'll admit it is a bit strange considering your main issue...
Hello i have a question too on Usb subject. forgive me for go off topic over here is there anyway to get my music be playing in the car radio tru usb with my first google phone it worked like a charm model Htc google nexus one just plugged it in en voila music came out..but with the gnex won,t work thanks in advanced
thepce said:
Device Managers shows "Samsung Galaxy Nexus ADB Interface". The drivers look to be installed.
Also another odd thing, is that after i charge my phone and unplug it from my PC, it will continue to show that it is charging on the lock screen and in the top right corner of my phone. However if i go into Settings ---> about phone. It shows Battery Status : Not Charging.
Click to expand...
Click to collapse
Google galaxy nexus nfc battery. either the battery or the port is shot. People having issues.
And get your drivers from Samsung and Android sdk. Qbking77 has a YouTube video on how to set it up.
Android is upgrading...
Lizard78 said:
Hello i have a question too on Usb subject. forgive me for go off topic over here is there anyway to get my music be playing in the car radio tru usb with my first google phone it worked like a charm model Htc google nexus one just plugged it in en voila music came out..but with the gnex won,t work thanks in advanced
Click to expand...
Click to collapse
Basically the way the Nexus One talked to other systems through USB is completely different from the way the Galaxy Nexus does. The GN uses a new protocol called MTP. Your car stereo probably can't read the files on your phone because it doesn't have MTP support.
Phantom Charging Issue
So I've gone ahead and Fiddled around with my phone for the past day trying to fix my USB issue, and I've discovered that this issue may not be due to USB issues.
Throughout the day when i was playing around and trying to fix my USB recognizing issue, it miraculously started working again. Now I am able to connect to my PCs and transfer the desired files.
Upon this issue being resolved, i noticed that periodically the screen would turn on, on it's own while being off in the locked state. I observed this issue to see what may be causing this, and it is turning on due to my phone thinking that i plugged my micro USB cable in to charge it. The charging indicator on the batter flips on, and even the USB Debugger / MTP Notification is present in the notification drawer.
Apparently this is a known issue with the Battery or charging port with Gnex's. (See below the 2 youtube clips for more details for problem/fix.)
https://www.youtube.com/watch?v=47PIdXf25X0
https://www.youtube.com/watch?v=KD6yYLnO6ig
I believe my warranty is void since this phone was purchased in a different country and has had the bootload locked/unlocked a million times. Anyone else have this problem that they have been able to fix manually? Or am I going to have to cross my fingers, ship my phone to get it fixed, and hope the post man doesn't f**k up?
Delete

Copying to SDcard stops when phone enters sleep?

Anyone noticed if you sending over say music and just leave the phone to turn display off and enter sleep, the copying stops responding. but if you keep the device awake the file transfer finishes fine? Do I have something killing the process when screen off?
Nope still doing it
Not entirely sure but could be doze doing it. What app are you using to copy?
m3lover1 said:
Not entirely sure but could be doze doing it. What app are you using to copy?
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Click to collapse
Using Windows 10 pc connected by USB to phone. I think I found the issue, it might be my front USB 3.0 ports.
I connected at the back to Intel USB 3.0 ports and it didn't crash. Will test more tomorrow.
Sent from my HTC 10 using XDA-Developers mobile app
Can confirm it was issue with my USB Port.

Help!!!!!!

I`ve got a problem with my HTC that I can`t solve. First it wouldn`t charge, then the speaker suddenly turns on/off while speaking with someone. While texting, the messages suddenly disappear, so I have to type it again. Then my car navigation app turns on and off for no reason. I installed the antivirus protection and it`s still the same. Then I reinstalled the software , but still no changes. Has anyone ever had a similar experience, and what did you do to fix the problem? Thanks in advance.
dragan2016 said:
I`ve got a problem with my HTC that I can`t solve. First it wouldn`t charge, then the speaker suddenly turns on/off while speaking with someone. While texting, the messages suddenly disappear, so I have to type it again. Then my car navigation app turns on and off for no reason. I installed the antivirus protection and it`s still the same. Then I reinstalled the software , but still no changes. Has anyone ever had a similar experience, and what did you do to fix the problem? Thanks in advance.
Click to expand...
Click to collapse
R u tried charge your phone with another charging cable ??
Not charging, and randomly going to car mode; both indicate an issue with the MicroUSB port.
redpoint73 said:
Not charging, and randomly going to car mode; both indicate an issue with the MicroUSB port.
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Click to collapse
Than he have to Change USB port simply charging connector
sayad1 said:
Than he have to Change USB port simply charging connector
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Click to collapse
That would be my thought, yes.
Although I don't think it explains the other problems. Running the proper RUU (if OP's version has one) may be a good idea, and see if it helps with any of the problems.

Not connecting to pc only charging!

My note 10+ 5g is not connecting to pc but only charges when connected to pc! My phone is patched meaning imei is repaired and i wanna remove the patch by flashing the software!
I've tried different PCs but nothing happened! Bootloader is unlocked! Can someone plz help me?
Clean your usb port with say a sewing needle. The USB port is metal. And silver in bottom. If it's black or any other color it's got lint packed in it. I see this day in day out and is a common occurrence on type c ports
TheMadScientist said:
Clean your usb port with say a sewing needle. The USB port is metal. And silver in bottom. If it's black or any other color it's got lint packed in it. I see this day in day out and is a common occurrence on type c ports
Click to expand...
Click to collapse
My usb port is clean! Something's wrong with the phone. I can't even flash anything
Vicky078 said:
My usb port is clean! Something's wrong with the phone. I can't even flash anything
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Click to collapse
Send a close up picture. Everyone tells me it's clean. They cleaned it. Normally they don't. Flashing from pc ? Wouldn't that indicate a USB problem as well?
TheMadScientist said:
Send a close up picture. Everyone tells me it's clean. They cleaned it. Normally they don't. Flashing from pc ? Wouldn't that indicate a USB problem as well?
Click to expand...
Click to collapse
My phone doesn't connect with the PC!
When you plug in to pc, phone should pop up a prompt asking if you want to allow the pc to access phone. Keep phone screen on and look for message at bottom of screen asking for access.
You could also check in developer settings under Default USB configuration and make sure its not set to Charging
louforgiveno said:
When you plug in to pc, phone should pop up a prompt asking if you want to allow the pc to access phone. Keep phone screen on and look for message at bottom of screen asking for access.
You could also check in developer settings under Default USB configuration and make sure its not set to Charging
Click to expand...
Click to collapse
I know all of this bro! I flash phones everyday! This is new to me. Someone was talking about this in another thread that a bugged software caused this problem and damaged USB port's d-/d+ points. Now i don't have much knowledge on hardware.
Only flashing a software will fix this

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