Screen issues - HTC 10 Questions & Answers

Hey guys, I would appreciate your help.
I suddenly started having a weird issue with my device (EU unlocked), where almost half of the lower screen has some sort of "shadow" and it flickers when it draws something new i.e opening an app.
For some reason it also carries to bootloader, recovery, and boot animations.
Direct screenshots don't show the issue on the picture.
Edit:
Just to clarify - I never dropped my phone, it never got wet and I always charge it with the original brick and cable. I was watching live TV when the issue suddenly appeared.
I will try to take a picture of the issue.
Edit 2: Took a picture after a system wipe booting up.
Edit 3: Took additional pictures.

Looks like a definite hardware failure to me... Only option would be to send in for repair.
If it was software, the problem would be displayed in the screenshots too.
Sent from my HTC 10 using XDA-Developers mobile app

This is so weird... it just happened all of a sudden
I hope warranty will cover it even though I unlocked the bootloader and installed a custom rom

Definitely your backlight. Did you buy from Carrier or HTC? If it's the unlocked version from HTC then you don't need to worry about the unlocked status. If it's a carrier version, you may want to restore your stock backup to try to avoid them giving you any **** about it.

Related

fault - no display, can only see backlight

ROM: LeeDroid v1.3 i think
Recovery: Clockwork
Over the week I've noticed my screen been playing up abit. The display sometimes went dim (though it was natural due to my auto brightness).
Today, I cannot see my screen at all. Did the obvious troubleshooting steps.
- take out battery, simcard, sdcard,
- insert battery, enter to recovery mode
nothing, I can feel the phone vibrate on bootup, still no display.
Was thinking sending it away for warranty, but the phone has been rooted.
Will this cause any issues?
I suppose it will cause issues. Except if they swap it instantly in service.
The only thing you can do is to run a 1, 32 ruu and than if it does not fix going blindly and try to revert ENG s-off if you had.
Sent from my LeeDroided Desire HD
I was haa similar issue. The lockscreen would show for like 2 seconds after boot but then the screen would go black and the backlight would still be on It was like my phone had frozen with the screen off. I flashed the rom again but without wiping so i could backup everything then done a full wipe.
Leedroid 1.4.1
K Dotty said:
I was haa similar issue. The lockscreen would show for like 2 seconds after boot but then the screen would go black and the backlight would still be on It was like my phone had frozen with the screen off. I flashed the rom again but without wiping so i could backup everything then done a full wipe.
Leedroid 1.4.1
Click to expand...
Click to collapse
I would like to reflash with a newer rom, can't I can't even see my screen.
Can't get into recovery because screen has no display.
Phone as good as a paperweight, not even a torch
Will have to send away for warranty replacement
iamkuza said:
Was thinking sending it away for warranty, but the phone has been rooted.
Will this cause any issues?
Click to expand...
Click to collapse
To be honest, I was reading the Limited Warranty pamphlet that was in the phone's box last night.
It explicitly states that ONLY hardware components is covered by the limited warranty and specifically excluded software and accessories from the limited warranty. (Sorry, dont have the exact wording now, but it is noted in point 4)
So if there is no warranty on software, how can modifying the software that does not alter the function of the hardware void your warranty?
I am no lawyer, but this sounds pretty straight forward to me.
I highly doubt it will hold up in court, if tested.
If they do contest it. Tell them to put on the default stock ROM and see if the problem still persist.

HTC One X Screen won't turn on, touchscreen still work???

I have been using the HOX for over 2 months now but this morning my phone display suddenly doesn't turn on even the backlight key still on and touchscreen still work ( when I sweep my finger up the unlock sound still play, and I can even adjust the volume of the phone, etc... ) I have no ideas if this is a software or hardware problem and how to solve it, I'm still on Stock Rom, Stock Kernel,... Please help me
try to reboot pressing power button for 10 seconds, if it'll not work, it can be hardware problem, as i understood you haven't unlocked it, so you can send it to htc and they will repair it, or if you can, you can change it by yourself,
have you tried starting in bootloader and factory resetting?
glukosio said:
try to reboot pressing power button for 10 seconds, if it'll not work, it can be hardware problem, as i understood you haven't unlocked it, so you can send it to htc and they will repair it, or if you can, you can change it by yourself,
Click to expand...
Click to collapse
Yeah I tried to reset the phone, ai first it worked. But when I turn the screen off and doesn't use it for a few minutes, the problem is back again, It's really odd, I have heard about lots of HOX Screen problem but I haven't seen this one before
So the screen works in bootloader?
maxilick said:
So the screen works in bootloader?
Click to expand...
Click to collapse
Sometimes it does, sometimes it doesn't. Really weird, it feels like the phone has woke up but the display still "think" that it still in standby mode
Hardware fault for sure.
Same Problem
Hey, ive been using my international HTC One X for about two months too now and there have been no problems. ever since the update to 4.0.3 ive been facing exactly the same problem. The screen does not turn on a lot of the time but the touch is active. Have you found any solution to it?
It would be great if you could help me out.
Thanks
mr1029x said:
I have been using the HOX for over 2 months now but this morning my phone display suddenly doesn't turn on even the backlight key still on and touchscreen still work ( when I sweep my finger up the unlock sound still play, and I can even adjust the volume of the phone, etc... ) I have no ideas if this is a software or hardware problem and how to solve it, I'm still on Stock Rom, Stock Kernel,... Please help me
Click to expand...
Click to collapse
I have the same problem now. Using it completely stock, the screen doesn't turn on. Well.... Except for the times I visit the Vodafone shop to get it fixed....
Their first reaction was a defect in the screen, so they ordered a new one. I brought it yesterday again and it is now in for repair.
I don't know if this will solve the problem. How did they fix yours?
Sent from my HTC One S using xda app-developers app
JacoA said:
I have the same problem now. Using it completely stock, the screen doesn't turn on. Well.... Except for the times I visit the Vodafone shop to get it fixed....
Their first reaction was a defect in the screen, so they ordered a new one. I brought it yesterday again and it is now in for repair.
I don't know if this will solve the problem. How did they fix yours?
Sent from my HTC One S using xda app-developers app
Click to expand...
Click to collapse
I can't believe it...
I get my HOX fixed last week and I worked normally again. But after 2-3 days, the problem is back again. I contact HTC and they said they even replaced my MOTHERBOARD and Screen. Wtf is happening???
،،
hey guys
I had this problem a month ago, i know its frustrating.
anyway the only solution is factory rest from boot loader and flash RUU (worked for me)
the first time i had it, i did a factory reset, all my pics music were gone, phone went back to normal( stock, locked)
after a day the problem appeared again, second rest.
flashed RUU and the problem is gone. thanks god i have been using my HOX about a month science that problem and every thing is working great.
im sure its a software issue and I recommend every one to back up their files(pics,music)
just flash RUU and good luck
Lol, exactly the issue I had recently had with mine. Sent it backto htc, let's see what they would do about it.
Sent from my HTC Sensation 4G using Tapatalk 2
My colleque has the same issue with his One X.
It started with suddenly everything on his screen looking "zoomed in", so everything double size, looking ugly as a mofo, and not usable. After locking the sceen and unlocking again, it was fine.
Monday suddenly also screen didn't want to turn on anymore. Did the hard reboot for him, and it worked again... Untill he locked his screen and wanted to unlock, same issue.
Also, that time when doing the hard reboot, screen didn't turn on at all. Did another one, and worked again.
He's now sent it in for repair, this definately sounds like ahrdware issue, even full reset through bootloader didn't help.
mhulsegge said:
My colleque has the same issue with his One X.
It started with suddenly everything on his screen looking "zoomed in", so everything double size, looking ugly as a mofo, and not usable. After locking the sceen and unlocking again, it was fine.
Monday suddenly also screen didn't want to turn on anymore. Did the hard reboot for him, and it worked again... Untill he locked his screen and wanted to unlock, same issue.
Also, that time when doing the hard reboot, screen didn't turn on at all. Did another one, and worked again.
He's now sent it in for repair, this definately sounds like ahrdware issue, even full reset through bootloader didn't help.
Click to expand...
Click to collapse
Yup, exactly the same problem I'm having, I sent it to HTC, they said they fixed it by replacing the motherboard, but now it is happening again, I will have to send to HTC again.
This just happened to my phone... Has anyone else solved it? Is reset and flashing RUU the solution?
mr.dj26 said:
hey guys
I had this problem a month ago, i know its frustrating.
anyway the only solution is factory rest from boot loader and flash RUU (worked for me)
the first time i had it, i did a factory reset, all my pics music were gone, phone went back to normal( stock, locked)
after a day the problem appeared again, second rest.
flashed RUU and the problem is gone. thanks god i have been using my HOX about a month science that problem and every thing is working great.
im sure its a software issue and I recommend every one to back up their files(pics,music)
just flash RUU and good luck
Click to expand...
Click to collapse
I have the same problem right now.
It started last week when I was using Flipboard and suddenly everything started zooming in and stuff (same as mhulsegge above). It was resolved by locking my screen and unlocking it.
Last night, i've been getting the black screen when I try to unlock my phone. The touchscreen still works but the screen is just blank. It turns on if I keep locking and unlocking, but it's getting annoying.
My phone is an international One X (duh) bought in Hong Kong and I'm currently living in Canada so it would not be possible to send it back for repairs. Plus my phone is rooted and I am currently using the latest MIUI ROM (2.9.21). I have been using an app called "Sleep" which tracks your sleeping patterns. It requires you to place your screen face down on your bed when you sleep and the accelerometer will track your sleeping patterns and wake you up at the most optimal time. I assume that for the accelerometer to work the screen has to be on, so I am wondering if this can be a screen malfunction (overheat or overuse) problem since the screen has been on for so long (every night when i sleep for around a month).
Since sending it back is out of the question for me because of where I am living right now and I have voided my warranty, I am downloading other ROMs as we speak and seeing if it is a problem with my ROM. I will keep you guys posted.
-edit- I have tried factory reset and reinstalling my ROM (with a full wipe). Still doesn't work.
It´s probably not your rom since I use CM10 hand have the same problem and others have even been running stock and had this problem. The only one who seems to have solved this (at least in this thread) flashed RUU, so guess I´ll go try that now...
Would be great to hear if anyone else has solved it, and how!
edit: This has to be a hardware problem, if I push on the screen it starts working! Its like something is loose, and when i press on the screen it gets connected again.
nicke666 said:
It´s probably not your rom since I use CM10 hand have the same problem and others have even been running stock and had this problem. The only one who seems to have solved this (at least in this thread) flashed RUU, so guess I´ll go try that now...
Would be great to hear if anyone else has solved it, and how!
edit: This has to be a hardware problem, if I push on the screen it starts working! Its like something is loose, and when i press on the screen it gets connected again.
Click to expand...
Click to collapse
Good tip, but I tried a gentle two-fingered push (zoom pinch) and the backlight turned itself on with very little pressure, certainly not enough to flex the screen. I believe that it is a state issue related to zoom, but will try again and report if the issue returns.
Screen black after replacement lcd display unit
Hi,
My HOX touchscreen was broken, the touch and everything was still working. I ordered a replacement lcd display Unit and replaced the complete display and touch. After replacement the screen is completely black but the phone still works. The touch buttons on the bottom still work and i can use the volume buttons. I replaced the lcd display unit very carefully and i am sure nothing is broken etc. So the touch is working but the screen is black. I tried 2 display units and both show me a black screen.
Does anyone know how to solve this problem? Did i forget to do something during the replacement?
Please, i need some help with this issue.
OneX has too much issue with Screen . WTF with HTC?

[Q] DHD Display flickering; How to repair?

Hello Forum,
seems that my DHD has an irreparable error.
But i've still a little hope that maybe someone of you guys out there can point me into the right direction to repair the phone again.
What happened:
on December, 20. for no apparent reason the Display started flickering approximately 2 cm from the top.
The upper Part (the first 2 cm from the top of Display) was showing the normal Picture, on the lower Part the Picture was flickering at irregular time intervals, but the touch gestures were still working without any Problems.
Setup at that Time:
- Latest 4ext Touch Recovery
- Latest MIUI.us Rom by bliind
- Custom DPI set to '190' (with ROM Toolbox)
- Max CPU Speed set to 1200 Mhz (with Set CPU)
(Had this setup working fine without any issues for approx. last 2 Months...)
Last change i did before the error occured: Set Custom Boot Animation with Rom Toolbox
The Flickering started not immediatly after setting the new boot Animation but i think 2 days and some reboots later...
Actions that i've already tried to solve the Problem:
1. Shut down the Phone, pull out the Battery, wait some Minutes, reboot the phone.
-> The flickering was gone and the Display looked normal after reboot.
2. After some time I took the Phone out of my pocket and the flickering was there again like before.
Tried to set DPI back to original value '240'
reboot the Phone
-> The Flickering still was there and it seemed to me that the responsiveness of the touch was slightly slower than normal.
3. Reboot into Recovery
Nandroid Backup all Partitions to SD-Card
wipe all partitions except SD-Card
new, totally clean flash of latest MIUI.us Rom by bliind
Reboot the phone
-> The flickering was gone; responsiveness of the screen normal as it was always before.
4. restore all apps; put the phone on the charger over night. everything worked fine again.
on the next Morning this strange flickering was there again; the Touchscreen was very slow responsive in the flickering area
Managed once more to reboot into recovery, but the flickering was now even in the Recovery and on the boot screen.
-> The Touch got more and more unresponsive.
Could no more start a new ROM flash out of Recovery.
5. Tried to access the phone via aahk tool and restored last stock ROM
-> After Reboot the DHD vibrates (like it usually does for startup)
the screen shows a bunch of black and white Stripes that chnge their Color when the Boot Animation should show up,
and later again when the lockscreen should appear.
It makes the boot jingle and i can send Commands via adb.
but Touch commands doesnt work, (tried to put in the Pin blind, but it shows no reaction)
Stupid, but I can't change it: my Warranty and the extra Insurance that i purchased for the DHD ended just 2 weeks before on 6. December.
6. Disassembled the whole phone with Help of you tube disassembling Guide, carefully cleaned all contacts and assembled it again.
-> nothing changed; same behavior like before disassembling.
What can I do? Any ideas except of small rasping and stirring into the soup? :crying:
Can it be only the display? Maybe the Graphic Chip?
Any other ideas?
thank you for reading this all and i appreciate any suggestion that might give my DHD a new spirit of life
Greetings from Cologne
I know it's not what you want to hear, but that sounds like a graphics or display hardware problem...
bananagranola said:
I know it's not what you want to hear, but that sounds like a graphics or display hardware problem...
Click to expand...
Click to collapse
Thanks for your reply!
That was the same what I thougt after disassembling and cleaning with no result.
Cause it seems to me that the Display is still working, but the Signal that's coming in is broken.
I alsready supposed that the Graphic engine is broken.
Just had a little Hope that someone might had the same Problem and got it solved,
before I start practice for mobile phone throwing competition...
i suggest another ROM JB used to cause my DHD flickering (earliear versions)
My DHD was with same problem 1 year a go, and that usually happen when i played games like Angrybirds or Asphalt, or when the device temperature was high.
I was worry at that time, thinking that the device was gone.
Take the same solutions that you had (except disassemble the phone) but they're only temporary.
By that time i decide root the device and install a new rom, (nothing to loose had i think) and Revolution HD was my choice.
After that my DHD didn't flick any more.
I didn't ever know what was the origin of that flickering but for me, that was the big solution.
I'm using Viper Venom 1.2.3 for now, and still with no flickering insues.
So, my advice for you is... give a try to other rom's and kernels, maybe you resolve your insue has i did.
Good luck with that.
Sent from my HTC Desire HD using xda app-developers app
Thanks for you Answers guys,
the Problem i have is, that my DHD does show only sripes even if I try to boot into Recovery, I can't see anything and am not able to start a flash process...
cause i have installed 4ext touch recovery i need the screen to wipe and flash a new ROM.
But i will try to flash an CWM - Recovery through ADB and then to start the flash Process blind by tapping the buttons...
let's see what will happen. There's nothing to loose...
For now, cause I was sitting without a mobile phone at all, I've ordered a cheep one from Amazon... - Huawei U8510 (Ideos X3) -
And oh WONDER!!!: I've got a fully functioning phone with CyanogenMod 7.2 and all the stuff i use my phone for is working without any Probs..
And the whole thing has 2 years of warranty at a cost of € 80,-
only the Display for my HTC would cost € 40,-
so I'm thinking of selling the broken phone on ebay and let anyone try to repair it who is able to....
but I will give it a try to flash another ROM.
Already downloaded the JellyTime R30...
Hello unbeteiligter,
seems that my DHD has nearly the same issues, but with some extra problems.
It seems to be broken since today morning. I wiped the phone and restored the backup I made the afternoon before, and then the first vertical stripes occured. I wiped it and flashed the same rom (CodefireX 4.2.1) again. Same issues. Now I tryed to flash a GingerBread Strock Rom. Even the same issues, and even more shocking is that this problem also occurs in the bootloader, recovery, splashscreen and bootanimation.
Stupid situation, today my Warranty ended.
What can I do? Previously I tougth this is a software problem, but now I think it might be a hardware issue.
Thanks in advance!
daniel_DHD said:
Hello unbeteiligter,
seems that my DHD has nearly the same issues, but with some extra problems.
[...] and even more shocking is that this problem also occurs in the bootloader, recovery, splashscreen and bootanimation.
Click to expand...
Click to collapse
Seems to be the same like my DHD. But for me it ended up 2 Weeks after end of Warranty!
daniel_DHD said:
Stupid situation, today my Warranty ended.
Click to expand...
Click to collapse
The T-Mobile Customer Support told me, that they would have accepted the case as Warranty, if my DHD had ended up during the first week after End of Warranty. Don't know where you bought yours, but maybe there's a small chance for you to get Warranty Support through their obligingness.
If I were you I would try this...
daniel_DHD said:
What can I do? Previously I tougth this is a software problem, but now I think it might be a hardware issue.
Click to expand...
Click to collapse
If your dealer don't accept your Warranty Call, I can't give you much Hope... Sorry for you...
... would imagine you should look for a new phone...
That's what I did....
Similar problem
I have also got a similar problem. Had my phone for two years and have also just hit the same problem. Flashed a new ROM, everything was working fine, then all of a sudden top half of the screen is displayed correctly, the bottom half is always flickering. This occurs in the bootloader as well. Anyone would think that HTC decided to make sure the phone only works for two years and a few weeks after the warranty expires to make sure it experiences problems.

[Q] Screen's gone fuzzy and weird - Solved

My Captivate Glide's screen does this whenever I turn it on:
I didn't drop it or get it wet, it just started doing this randomly.
I live in the UK and ordered the phone unlocked over eBay so I can't take it into an AT&T store, sadly.
Do you guys know if there's anything I could do myself or anything someone more experienced in repairing mobile phones could do to fix the screen?
This is bearing in mind that not many people over here have seen one of these phones though.
Any help would be massively appreciated. Thanks guys.
you was using still GB right? just flash ics via odin, with one click or with a tar file
This is UCLH2 without one click
http://androidromupdate.com/2012/09/...ota-stock-rom/
And here is the latest version with bug fixes (like keyboard light)
http://androidromupdate.com/2012/11/...ptivate-glide/
and there is for one click
http://www.androidauthority.com/captivate-glide-sgh-i927-att-android-4-0-4-ics-uclg9-leak-110365/
i think that only one click wipe your internal storage. but is the bes (in my opinion). try it, dont have anything to lose
No, I already updated it to ICS. Should I reinstall it? Will that fix the screen? How will I manage to do it with the screen all messed up?
if you can put in download mode, then you can. Its weird because i only see that problem with GB. Put in download mode and then reinstall
I just tried putting it into download mode but I get the exact same thing.
Thats weird, the problem is weird because it never happen to me in download mode, maybe you can try it without battery, or let the phone without battery a couple of hours, etc.
Dont Know what you cand o, because if you cant enter in download mode, you will be no able to flash ICS
Hrm... that purple splotch in the bottom left of the screen doesn't look so good... Almost appears as if it had been dropped on that corner at some point in the phone's history. I am tempted to say that is a hardware issue, though. Reminds me of when the flex cable for my laptop's display started shorting out many years ago. Might be repairable, but, might be a costly repair depending on what all needs to be replaced. I can't imagine replacing the software on it will do much, though, sorry to say. You could give it a shot, you can verify if your phone made it into download mode without the display by loading up odin and seeing if it detects under that, and then running the one click install (or any other since you'd have odin running anyway) but I wouldn't expect much.
If you're not getting the Samsung/Rogers logo screen, you're done. Either the screen is physically damaged, or the bootloader is corrupt. There's no saving that one, sadly.
yes, try what Artemis-kun say. put in download mode and connect, and see if odin detected. Or maybe just turn on the phone and wait a little, then try to call to your phone, if the phone ring or appears to be on, then is a hardware problem.
But try what Artemis-kun, maybe you have luck
PD: now i see better the image and it seems little different from what it happens to me. if you turn on, inmediatly happen that? or screen banish slowly?
AW: [Q] Screen's gone fuzzy and weird - need help please
There should be a cable, connecting the hardware to the display. Maybe it loosened, you should check out the video of a guy tearing his glide apart, hopefully youll find something to repair there.
Sent from my SAMSUNG-SGH-I927 using xda app-developers app
Hey guys, you'll be glad to hear I finally fixed my Glide by installing a new screen assembly from Repairs Universe.

G4 Bootloop

Hi Guys,
i am really confused and a little bit angry. The Following happened to me today:
My Phone (Unrooted, Locked BL) was behaving weird this morning.
It just randomly crashed and wouldn't boot up.
Eventually i got it to boot once or twice, but still it crashed, shut down and Bootloop.
A Reqular Factory Reset did nothing. now i'm trying to install the Regular KDZ-File for the H815, but things are just not working as expected.
Has anyone else had this problem before?
Is it normal that the LG Flash Tool is on 1% for over 5 Minutes and nothing changes on the Phone screen?
I want to know what has broken my phone so bad, cause this time, I just used it the way it was supposed to be used, no hard drops, no rooting, no changing of software in any means.
First LG Phone and it broke with no warning and no explenation. I'm a little disappointed right now.
Greetz
Esok
Same
The same happened to mine. Are you able to get to download mode by powering off your phone and plugging it into your computer? Im able to flash stock ROMs but nothing helps. The phone reboots by itself at random times and makes it into the operating system a few times but is never usable.
martinsavvy said:
The same happened to mine. Are you able to get to download mode by powering off your phone and plugging it into your computer? Im able to flash stock ROMs but nothing helps. The phone reboots by itself at random times and makes it into the operating system a few times but is never usable.
Click to expand...
Click to collapse
Hey,
yes i can get into download mode.
I am able to flash files, but the phone wont boot up anymore.
I just want to save my data, but i guess i wont be able to do so.
So i have to get to the store and get a new g4
Luckily i made a backup of my two weeks ago, so not much will be lost.
I also send an email to the LG customer Service, will post their reply here too.
I am really disappointed by LG at this point, i usually had motorola phones and they didn't have random errors like this one.
I switched to LG, cause G4 sounded awesome, but this error is making me sad.
I am really thinking that i won't buy another LG Product, which is making me sad too, cause usually most things made by them are great.
Greetz Esok
//==============First Request by me:======================
Hello dear LG-Service Team,
i just bought the premium product LG-G4.
Since some days, the Phone is beginning to hang and reboot, resulting in a bootloop.
Sometimes the phone boots, than optimizing Android for about 30 minutes (100+ Apps installed). After this happened, i kann use it again, but not fully.
To shortcut eventual questions:
The Phone is in factory State, no Custom Rom installed. The bootloader is locked and the Phone has not been rooted.
The mistake seems to come from your firmware.
I am really disappointed, because i paid a lot of money and no have a product which is barely usable.
I switched to LG because of the G4 and i don't want to regret this decision.
Kind regards
<<Esok>>
//=========================Reply======================
Dear Mr. <<Esok>>
thanks for Contacting LG-Electronics Germany
We regret the problems you have with your smartphone.
Probably the reason is a Update-Error in the Google Play Services.
To check this, start your device and activate ariplane mode.
in Settings ->Apps->All-> Google Play Services coose Uninstall Updates.
Afterwards turn airplane mode off.
Android will update the Google Play Services with a working Version.
If this is not working and your Phone is in Warranty, you got the possibility to send in the Phone, for a free Hard- and Software Check-up.
To trigger this process, please send us the following data via Email:
Phone Number, name, Adress, Buy date, Imei-Number, Serial Number, Modell, Color and a detailled Description of the Error.
After getting your data, we will send you an reply formular via email, with which you can send in the phone for free.
Please print the Coupon and go to you next mail station.
Please pack the device secure and put the Battery, a copy of the bill and a description of the error in the package too.
You can also bring the Phone to the retailer.
The average time for a repair is 5 Days.
You can also call us on 01806115411 to get contact and boost the process.
I hope i answered all your quetions.
kind regards
<<Lg-Customer Service>>
//===================================================================
Email and response, translated by me, so there might be some mistakes...
I don't like the response, it feels like not being taken seriously.
Well, nevertheless, i will go to the retailer and will see what happens.
I will keep you updated.
What do you think of this response?
Greetz Esok
That response is terrible lol. I called in and they said they do not support my phone because it is an international version. So there was nothing they could do for me.
I have a similiar issue, but mine was due to a OTA update, and I didn't know about the download mode until now.
Thanks.
Any tips when I can get into the download mode? I just wanna recover my personal data (images, and texts)? Flashing STOCK image would preserve the personal data right?
While your phone is off, plug it into your computer while holding volume up. If you are using LG flash tool to flash a .KDZ firmware file, you will come across an option that says Normal flash or CSE Flash. Normal flash will not wipe data, while CSE Flash will. I have flashed stock images and it didn't work. Hopefully it works for you though.
martinsavvy said:
That response is terrible lol. I called in and they said they do not support my phone because it is an international version. So there was nothing they could do for me.
Click to expand...
Click to collapse
+1 I'm in same boat and exact same issue with my H815. I love the device but this is unacceptable.
I'm having the same problem, it just happened to me all of a sudden and now I can't even get to the boot animation. I've been able to get into recovery 2 or 3 times but usually it just restarts before it even gets there. I recently updated to the newest xposed framework (though I've restarted just fine a few times after I installed it), did anyone else here do the same?
When I get home from work I'm going to keep attempting to fix it, I've flashed my current TOT but it failed after rebooting. I don't know if I'm having the same problem as everyone else but I'll update if I can find a solution.
same issue here on the at&t 810. Starting about 3 days ago I started getting random reboots + bootloops. Sometimes it would boot to the LG logo and stick, sometimes to the AT&T logo and stick, sometimes to the OS and freeze after the lock screen appeared. I can get into the OS and use it for awhile, then it will restart and it all begins again. 2 factory resets so far and no dice. I am rooted on 10e but have a warranty device on the way which undoubtedly will be on a higher firmware and will likely miss out on the potential coming bootloader unlock. At this point I am probably going to sell on craigslist and get a 6p. The phone is great when it works and I love the size, the looks, and the screen, but the lag and these reboots are unacceptable.
Just a short update by me:
I gave it to the retailer, they said it would take about 10 Days.
I hope this stuff won't happen again or this was the last time i am buying a LG Product.
I think i would have been better off by sending it directly to LG but nevertheless, maybe giving it to the retailer will make my warranty stay longer
I will keep you updated, including firmware Version the phone has after sending it in and so on.
All of the sudden my phone today just froze leaving me with a black background and no animations, the phone is very hot if I try to use it on that moment. Even when I reboot the phone stays very very slow and says system it's no responding.
What can I do? Even when a Reboot it some times works normal then suddenly does it again.
atrix_noob said:
All of the sudden my phone today just froze leaving me with a black background and no animations, the phone is very hot if I try to use it on that moment. Even when I reboot the phone stays very very slow and says system it's no responding.
What can I do? Even when a Reboot it some times works normal then suddenly does it again.
Click to expand...
Click to collapse
Sounds like a heat problem in your case.
What happens if you pull out the battery, wait 10 minutes to let the phone get cold and than reboot?
Well, no luck on my end. I could only even get into recovery one out of every 50 times or so that I tried, and when I managed to I wasn't able to sideload any system software because it wouldn't initialize the driver (my computer recognized the phone just fine, except the ADB portion). Clearing the data did nothing either. Luckily I'm on Sprint and the phone's being recalled anyway, so I just walked in and they swapped it no questions asked. At least after flashing a TOT and clearing the data they shouldn't have an easy way to tell I was rooted or anything.
esok44 said:
Sounds like a heat problem in your case.
What happens if you pull out the battery, wait 10 minutes to let the phone get cold and than reboot?
Click to expand...
Click to collapse
Thanks for replying, I completely restored phone today and was a success. No more black background.
same random rebooting issue here as well. and I just bought this phone brand new from a 3rd party :/
Update: I seem to have gotten past the problems after updating to 10n. Now running stock debloated 10n rom with no reboot issues (so far)
Update 2: Had 1 - 2 cycle bootloop on 10n
esok44 said:
Just a short update by me:
I gave it to the retailer, they said it would take about 10 Days.
I hope this stuff won't happen again or this was the last time i am buying a LG Product.
I think i would have been better off by sending it directly to LG but nevertheless, maybe giving it to the retailer will make my warranty stay longer
I will keep you updated, including firmware Version the phone has after sending it in and so on.
Click to expand...
Click to collapse
I don't see how you giving your phone to your retailer will extend your warranty. That makes absolutely no sense, since your warranty begins from your date of purchase.
My phone also ended up with the bootloop and having to exchange with a new unit. I'm on the TMO Variant H811.
Sfkn2 said:
I don't see how you giving your phone to your retailer will extend your warranty. That makes absolutely no sense, since your warranty begins from your date of purchase.
My phone also ended up with the bootloop and having to exchange with a new unit. I'm on the TMO Variant H811.
Click to expand...
Click to collapse
Actually German Law is a little bit different.
Regular warranty is not what i meant in my post, i meant the "Gewährleistung" its an additional kind of warranty given out by the retailer.
There are some cases in which this "Gewährleistung", which usually lasts for about 2 Years is made longer. Mostly this happens when the retailer would have to send in a product for the third time, they basically give out a new one, which will be treated like a NEW device. So new Warranty, new "Gewährleistung".
I hope this somehow made sense
Today i got my phone back.
They repaired it.
Everything is like it was before, so i am pretty sure they didn't change it.
Firmware Version is 10d.
The Phone is working so far.
Will keep you updated if anything changes.
Greetz Esok
same issues unlocked ... rooted ... android 6.0 hard reset doesnt work ... kdz method stay at 5% and nothing happend .. etc etc

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