It's not my intent to be vindictive or petty, but I feel it's appropriate to relate my experience to anyone who might consider this device. I also acknowledge that my experience is anecdotal and not representative of every purchase.
I had to return the first one because it shut off and died spontaneously after a few days.
I had the second one for several months and then the screen went defective - the right side began freezing, it increased over the course of a day or so, and finally it became unusable. Many times it wouldn't even turn on. I've determined that it's not software. Something apparently came loose inside. When I applied light pressure around the screen it would work again for a few minutes and then the problem would gradually return.
I returned the second one and received a third. The screen shut off after one hour. Now I have two defective devices and Google will not ship me another until they receive one of the previous units. (That sounds reasonable enough except when a defective unit is replaced with a defective unit.)
Both the second and third units had the dingy yellow effect along one edge of the screen. I've read that it's the glue they use.
I like the tablet, but I regret not purchasing something available from a local store like Best Buy where I could replace a defective unit the same day. The value of the specifications are offset by not having a working unit. I'm doing Google's quality control for them at my own expense. I've unboxed and used plenty of tablets and I've never seen anything that dies over and over like this. Given that the average life of these units has been measured in days I have little confidence that the final working replacement will live far beyond its warranty.
Related
Well, My first generation EVO ran fairly well for about 4 months and then all Hell broke loose. Random reboots ranging from 2-10 times a day. I was unable to solve this issue no matter what methods I tried. I read about this issue that had impacted a wide array of EVO owners and it came down to 2 different categories of problem, hardware and software divisions.
First off, this issue has been effecting EVOs with AND without root. Meaning there is no clear justifiable reasoning that rooting your EVO may cause these things to occur. Heck, my friend bought a BRAND NEW 2nd generation Evo just last month and 2 days after he had bought it, he was showing it to me at the exact moment it started to freeze and reboot. It ended up doing it 5 times within the 3 hours we were at the mall together. It was enough aggravation for him to decide to swap it out at Sprint and sure enough, it rebooted right in front of the Sprint rep and he gladly gave my buddy a new one.
There were a bunch of people that just disabled data and started experiencing the problem thereafter, but they were able to resolve the situation simply by enabling data once more. Even though that, in its self, is an unusual and inexcusable flaw, it's no big deal compared to the other side of this problem.
The hardware issue seems to stem from overheating and the pattern is that the reboots occur either during phone calls, using juice extracting applications, or multitasking with many apps open. Upon further digging for clues, I found out what MAY be causing this problem just from a common sense standpoint and why it effects even the Droid X:
Because both the EVO and Droid X have large 4.3" Displays that are LCDs and not LED (AMOLED or RETINA) and are crammed into a very thin body, they generate a lot of heat that resonates to the motherboard. AMOLED and RETINA displays take up less power and create less heat than standard LCD displays. In addition, Samsung's cheap plastic may actually be a benefit to HTC's more expensive aluminum unibody because the metal body is just a magnet for that heat and retains most of it within the guts of the phone. Same can be said about the Droid X even though it uses less metal than the HTC.
I'm very convinced that this is the source of the problem, although I cannot verify it. I never had this problem with my Nexus One and I was way more of a hardcore user on that phone than my EVO. Heck, I was scared to be on the EVO for long periods of time just because of how paranoid this reboot issue had made me. I'm very disappointed in HTC and hope they rebound soon because I've always been a fan. Since my first EVO, I've switched to the Epic 4G and while I definitely don't think Samsung's build quality touches that of HTC, I will say that the reliability issues associated with the EVO are enough to keep me away from it. I really hope that this AMOLED shortage is resolved by next summer. I will never buy another Large LCD display phone again!
I never used my Evo not being rooted and I had some issues (with the various guides out). I finally got it rooted but since day one the phone locks up randomly and reboots. It might be heat related....seems to happen when its warm.........
Coming from an iPhone i have to say I'm EXTREMELY annoyed at this. i just want a damn phone that works at this point. WTH.
Its my work phone but I'm out of the country. I'm going to ask the phone group if they can replace mine for me. This is ridiculous.
I don't think it's heat
I had this issue with my daughter's phone. Hot or cold, wiped and reimaged it would sometimes reboot and loop 10 to 20 times. I finally had oit replaced by Sprint
Im having this problem. Ive noticed that when it reboots and i get it to turn on the phone temp is usually at 100 degrees or more, once it cools down i can resume what im doing until it starts to warm up again. Needless to say next week ill be getting my replacement phone, hope they dont give me any trouble.
About 12 days ago i received my HTC one X from Mobicity.
At first i was stoked to see the clear screen, and smooth ICS experience.
However, it the short time that I've owned it, I've noticed a scratch under the screen, the battery drains 20% per half hour and reception problems.
For a phone i brought outright for $750, this is unacceptable.
I called Mobicity and they told me i had to go through aussiewarranty.com because the phone now falls under warranty and not DOA.
I'm sincerely worried that they will charge me the $50 inspection fee, on top of shipping which i have to pay for to tell me that the phone is within tolerance, or that these issues are not enough to claim warranty.
Another huge issue is, i unlocked the Bootloader through HTC in hope it would fix the battery issue, but then it turned out the nvidia power management fix wasn't really an improvement at all.
So what can i do? This is my first time returning a phone, and i think posting this for all to see is beneficial to anyone else who needs to do the same.
Here's a screenshot for reference, the phone was left on my desk charged to 100% before i set the brightness to full, turned on airplane mode, and turned off the sleep timer.
UPDATE 27th April:
Spoke with Aussiewarranty, and they were incredibly helpful.
They have reassured me that as long as the software is stock, they will replace the phone. Though parts for the phone are very limited, if needed they will buy one from local stores to ensure i have one. Very happy with how everything turned out.
But, HTC were unhelpful and never returned my calls.
Well I'm disappointed!
phone arrived Yesterday. Worked perfectly whilst I added all my personal details then I decided to install asphalt 8, just to see how it performs (I don't actually intend to play it - can't stand the pay to win crap), and the phone made a nasty crackling sound and froze on the menu screen.
Powered down with power button, and on restart the screen is messed up with multi coloured lines running across it in various places. Then freezes, and reboots to repeat the process,the lines appear in different places. Sometimes makes it into the os, sometimes show the android error broken robot icon.
I'm guessing some fault with the graphic chip.
Luckily I bought direct from amazon so they are sending a replacement, but I have lost money on next day delivery, plus however much it costs to send back the phone (I'm in the UK but bought from mainland Europe) also not pleased my personal details are still on the device. At least I didn't import it from China.
Hopefully my phone was just a rare dud, and the replacement will be fine, as I can't find any similar reports online.
Anyone else had similar problems?
Yeah I would say that's a faulty unit. Sending it back is the right thing to do. Hope you get your money back
Sent from my ZE550ML
Well the replacement is great so far.
I noticed before the 1st one died that it was getting pretty hot on the back at the top, whilst simply going through the setup process.
The new one has been cool throughout setup, charging and about 3 straight hours of webbrowsing, so maybe the heat issue some are reporting is related to the hardware issue that killed my 1st one.
It does seem that quality control could be lacking, but as long as you buy from somewhere that offers returns, then i think its well worth buying.
I have just been using it as a mini tablet at home until i get a case and screen protector, so i dont know what the call quality etc is like, but battery on wifi has been pretty good.
Also, i charged it fully 3 days ago, and then left it on standby with wifi turned on and didnt use it. This moring it had over 80% battery, so standby time is much better than my s4 mini.
Hey all. I have a problem here with my HTC 10. I purchased it as soon as it came out through Verizon. It's rooted, unlocked bootloader and running ViperROM. Besides the terrible WIFI range, the phone has been flawless.
Here's the problem: as of a couple days ago, when I tap the screen near the top, theres no response...unless I zoom in. For example, Craigslist. I buy/sell stuff on there. When I tap in the search bar at top of screen, nothing happens unless i pinch zoom, then it responds just fine. It's not just Craigslist, it's other sites too. Is there a calibration app that fixes the issue? I tried an app called Touchscreen Calibration by RedPi apps. My phone passed all the tests!?
Is there a different app you'd recommend?
Would a faulty digitizer be the most likely culprit if it is indeed a hardware problem?
The other side of my delimma is the battery life is horrid now. There's a local repair shop near my house, they claim they can replace my battery for $65.00. They said it would take a couple days to special order the battery, I pay 1/2 up front and tge other half when part comes in and they install it.
They claim it takes about a 1/2 hour to install it while you wait. I made it clear that this is an HTC 10, which from what I've read, is a NIGHTMARE to work on. I was assured that they have worked on this model and have no problem doing it. I've researched the company and it has a ton of good reviews. The few negative reviews seem to be regarding longer times than quoted to get parts.
The following input would be great:
#1 Any thoughts on my screen issue?
#2 A decent Calibration app?
#3 Thoughts on a pro shop working on this phone/Price quoted.
#4 Maybe have them install a new digitizer since the phone will be open already?
Sorry for the long post!
Thanks for any input.
Just an update if anyone is interested. I had the repair place order me a new battery earlier this week. They called this morning to say the battery came in. Went up there this afternoon and waited for repair. Took 1.5 hours. The guy installed new battery but damaged the LCD. It's not destroyed, but has a couple bad spots. It still functions so it's not a huge deal. The guy owned the damage, apologized and is ordering me a new LCD at no cost. He said it happened when seperating the screen. He said HTC's are a ***** and it sometimes happens.
I'm glad I didnt attempt it, even the professional had a tough time!
So picked up a Oneplus 5T today from a local "used tech" store.
Got it home and charged/set up and then noticed a fair amount of screen burn
Was unable to see this in store as phone was not charged for a full in store demo. Place I bought from is legit though (has a pretty good returns policy and everything they sell is warrantied for 18 months) so it would not be an issue to return.
It is my feeling however that any OLED screen phone I get that is a year+ old has a strong chance of having this issue. And therefore the only real way to avoid is to buy new.. or get lucky.
Thoughts ?
Xs1nX said:
So picked up a Oneplus 5T today from a local "used tech" store.
Got it home and charged/set up and then noticed a fair amount of screen burn
Was unable to see this in store as phone was not charged for a full in store demo. Place I bought from is legit though (has a pretty good returns policy and everything they sell is warrantied for 18 months) so it would not be an issue to return.
It is my feeling however that any OLED screen phone I get that is a year+ old has a strong chance of having this issue. And therefore the only real way to avoid is to buy new.. or get lucky.
Thoughts ?
Click to expand...
Click to collapse
I've had mine for 2 years and don't have a spec of screen Brun yet. He must of had the same image on his screen for hours and hours on end.