hardware fault dead in under an hour - ZenFone 2 Q&A, Help & Troubleshooting

Well I'm disappointed!
phone arrived Yesterday. Worked perfectly whilst I added all my personal details then I decided to install asphalt 8, just to see how it performs (I don't actually intend to play it - can't stand the pay to win crap), and the phone made a nasty crackling sound and froze on the menu screen.
Powered down with power button, and on restart the screen is messed up with multi coloured lines running across it in various places. Then freezes, and reboots to repeat the process,the lines appear in different places. Sometimes makes it into the os, sometimes show the android error broken robot icon.
I'm guessing some fault with the graphic chip.
Luckily I bought direct from amazon so they are sending a replacement, but I have lost money on next day delivery, plus however much it costs to send back the phone (I'm in the UK but bought from mainland Europe) also not pleased my personal details are still on the device. At least I didn't import it from China.
Hopefully my phone was just a rare dud, and the replacement will be fine, as I can't find any similar reports online.
Anyone else had similar problems?

Yeah I would say that's a faulty unit. Sending it back is the right thing to do. Hope you get your money back
Sent from my ZE550ML

Well the replacement is great so far.
I noticed before the 1st one died that it was getting pretty hot on the back at the top, whilst simply going through the setup process.
The new one has been cool throughout setup, charging and about 3 straight hours of webbrowsing, so maybe the heat issue some are reporting is related to the hardware issue that killed my 1st one.
It does seem that quality control could be lacking, but as long as you buy from somewhere that offers returns, then i think its well worth buying.
I have just been using it as a mini tablet at home until i get a case and screen protector, so i dont know what the call quality etc is like, but battery on wifi has been pretty good.
Also, i charged it fully 3 days ago, and then left it on standby with wifi turned on and didnt use it. This moring it had over 80% battery, so standby time is much better than my s4 mini.

Related

Iconia tab A100 screen flicker/rotating settings

I just picked up 1 of 2 A100's on BF at Walmart. And the unit I got had been opened with the writing "Display" on the box. Since walmart was willing to match Best Buys price of 189.99 I felt it was worth the risk as these are somewhat difficult to get. Even at the higher prices. So, I took it home and plugged it in. It did boot fine the first time. However, after the second boot something strange started happening. In the lower right hand corner the battery/wifi connection box would continuously pop up and go away repeatedly. It would also bring up the settings window almost as if someone was continously touching the screen i guess.
I then did a factory reset and the first boot was fine. However, when i turned it back on it started doing it again.
It appears that the Iconia Tab has a screen flicker issue but I'm curious if that is what I'm seeing. And if so what are my options? I would like to keep the thing and don't want to pay full price. So should I call acer, return to walmart when they have inventory, or is there a fix out there.
Me thinks you should of bought the 2nd, unopened unit. Buying an open box item is always risky and I'm surprised you didn't pay less than $189.
I would bring it back and return it. Wait for a new one...sounds like this one might have taken a fall or two?
I doubt you would have to pay full price...besides, BB's prices are good until Sunday...you could call 15 Wal-Mart's and find one by then.
i had no choice i was second in line.....no worries though i found another walmart that had one left at 10am and returned it for an unopened one.
I bought an 8GB A100 unit a month ago here in Italy and it is starting this weird behaviour since a week too. I cannot replicate the problem all the times. Sometimes it works perfectly, sometimes it starts clicking like crazy and opening panels and apps all by itself.
When this happened, I tried to light shake it in case of false contacts, but this doesn't seemed to stop the clicking. Also I tried to super clean the surface of the tablet blaming on excessive grease or moist, but got no improvements.
I noticed that this tends to happen more when I switch it on after a walk with the A100 in my coat's pocket, but if I use it when it is on my desk, most of times it works with no problems.
I can't decide if returning the unit or not. A month is passed and returning policies here are not granting users as much as in the US. Expecially if the problem can't be reproduced "on demand".
I don't know what to do.. maybe trying a reset could help, but as I can see from pabdaddy1995, not too much. Let's hope a firmware update can solve this.
Ciao from Claudio
pabdaddy1995, marvin2k,
This is the same problem that I've faced after installing swiftkey keyboard.
After removing it, it worked perfectly!!!!
There is something you guys are doing and you might ignored it or you didn't pay attention to that caused this problem.
Try deleting/ uninstalling new apps you added recently.
Good luck!
pabdaddy1995 said:
I just picked up 1 of 2 A100's on BF at Walmart. And the unit I got had been opened with the writing "Display" on the box. Since walmart was willing to match Best Buys price of 189.99 I felt it was worth the risk as these are somewhat difficult to get. Even at the higher prices. So, I took it home and plugged it in. It did boot fine the first time. However, after the second boot something strange started happening. In the lower right hand corner the battery/wifi connection box would continuously pop up and go away repeatedly. It would also bring up the settings window almost as if someone was continously touching the screen i guess.
I then did a factory reset and the first boot was fine. However, when i turned it back on it started doing it again.
It appears that the Iconia Tab has a screen flicker issue but I'm curious if that is what I'm seeing. And if so what are my options? I would like to keep the thing and don't want to pay full price. So should I call acer, return to walmart when they have inventory, or is there a fix out there.
Click to expand...
Click to collapse
When you say "flicker" do you mean a VERY brief flash, like the speed of a blink of the eye, of some crazy shape?
My A100 has also done this ever since I got it. I swear that every time it happens it looks like my screen is cracked, but upon close examination, there really are no cracks in the screen. No random apps or windows pop up or anything like that, but when the flash occurs, the screen will turn funny colors and a crack in the shape of a funny looking X will appear all in the blink of an eye. But its not very often that this happens, so I'm not really gonna bother with it. Plus it was fresh from the box, never a display.
ummmmm............ could you repeat that?

4th time a charm?

So, I decided to go for one more exchange on my watch, taking up the offer of the BB manager that they would take it back after the 15 day period. After it started with the sudden drop in battery, which was very bad today, 40% in 2 hours, plus the difficulty with the charger and the HRM not working, I decide it was worth another go. Turns out the local BB just got a new shipment in. So, I actually went in and bought another one, before giving up the one I had. No red tint, the battery charger is nice and tight, it clicks right in and starts charging, and, the HRM actually works. I don't know how well yet, but decidedly better than the last one which wouldn't record more than a few seconds. This one successfully recorded HR for 15 minutes continuously without any freezes. So, more testing to do on the HRM, but, so far looks like it was a good decision to go back for another one. Already took the other one back and got the refund. :fingers-crossed:
Cool. I am tempted by this watch but it looks like it's a lotery to have a good one (not red tint, good battery...)
Yeah, I think Huawei has some QC issues. Now, whether the watch I just got came from a different batch, and they did something in the interim to fix some of the problems, or if it is just a hit or miss thing, hard to say at this point. If we start getting a lot of reports of more recently purchased watches having few problems, that might suggest the former. The battery issue could still crop up though. This watch out of the box seems to be getting much better battery life.

Second Pixel C with same issue - backlight stops working.

I am on my second Pixel C where the backlight has stopped working after a month. The screen still works, if I shine a light at it just right I can see the contents (especially when they are white), but the backlight just doesn't come on. The previous one did this on and off for about a week while waiting for the replacement, meaning it would occasionally come back on and work for a little while. But, right before the replacement arrived, it went off and never came back on. My replacement did it for the first time today (it is one month old now), I connected to my laptop when I got home and issued an "adb reboot", and it appears to be working again. I have requested a refund from Google, but they said they couldn't authorize it, so I have filed a dispute with my credit card company in order to get my money back.
Overall, I like the device. I have had to work around a few of its shortcomings, but everything was satisfactory. I just can't keep replacing something every month.
Has anyone else experienced this? I mean, I know how to search and have found similar reports, this exact issue. Where the screen still comes on and is visible under the right lighting conditions, but the backlight is just non-functional. If so, what was the recourse you took to solve it? I have tried not putting it in my case (thinking that was the problem), rebooting (which occasionally has worked, but not always), factory resets (real tough without being able to see), plugging it in when malfunctioning, leaving adaptive brightness disabled, cursing at it and throwing my hands up in the air in frustration, etc. Nothing reliably works, and now I am afraid to let it go to sleep seeing how it came back after the reboot today.
Thanks for reading this...
My Pixel C started doing this last week. Wasn't so bad at first, but it's slowly gotten worse and starting last night the backlight will go hours without turning on. I've tried charging it, hooking it up to my computer, and just finished a factory reset and nothing has worked. Just like you if I shine a light at the right angle I can see things, but that's not exactly fun to do. Bought it at the end of March, so it almost made it 4 months.
One thing I should add, and this is probably a coincidence, is it started happening right after I downloaded the July updates. I only mention this in case someone else has had a similar experience.
My second one had gotten even worse, the screen sometimes comes on now, but the right half is either just fuzz or completely distorted, and the touch screen is non functioning.
I have ordered a Samsung galaxy tab s2, and will get my money back either from Google (doubtful), or my credit card company. Hope Samsung updates it at least to N.
I'm so torn, when it worked the pixel was awesome, I love the screen, closest any has come to the ratio of my camera. But two in a row only lasting a month each, and it's hard to consider a third, or fourth...
Sorry yours is glitching out on you, hope you get a satisfactory resolution.
I have the same problem. Exactly like you describe above. Since my Pixel C is one month out of warranty there is nothing I can do except warn others not to buy this product,
Oliver Browne.
Same here for me. First one started with screen issues as described above, lucky for me i was 3 days before the end of waranty, second one lasted 93 days... 3 days out of waranty for a replacement device! Thanks Google for a cheap device...
Envoyé de mon iPad en utilisant Tapatalk
I face the same issue, and was able to turn on the backlight by adjusting its brightness using the touch screen. Try shining a torch onto it while locating the brightness setting. This temporary fix works for me every time, and hope it helps someone.
Trying the torch was very useful! I now know for a 100% that the backlight doesn't work. I used the torch to see what I was actually doing on the screen, and erased all data & cleaned the cache.
Unfortunately the backlight stayed off, so I assume it's a hardware issue.
I've sent an email to Google support, hopefully they can get this one fixed or replaced.
did you manage to fix your issue ?
Same issue here, and no not resolved.
The only thing I can do to work around it is keep tapping the power button every second. Eventually you get lucky and the backlight will turn on. (Rebooting doesn't seem to be needed.)
Hi all,
I bought this tablet as a gift for my little brother. He encountered the very same issue 2 or 3 weeks ago, and it became worse today, as now backlight won't turn on anymore, even after a reboot and a factory reset.
It must be a hardware issue...
I will try to contact their after sales service, as the tablet isn't even 6 months old.
HI, my first Pixel c met this issues after 20 months... first it was only sometimes and backlight came back after some pushes on the power button... but it get worst and worst: 2 days without backlight and at the end half screen fuzzy issues. I order a replacement product with my warranty (2 years in Europe)... and now my second Pixel meets the same issue... with a no responding screen issue too... it's awful and my warranty is over yet... nothing can fix this...! something seems to be bad quality in this device....
I'm on my 2nd pixel c and final. Google support said that because they had replaced it under warranty the warranty only applies to the original purchase date not the replacement which seemed BS to me because I was shipped a refurb tablet
Never the less using adb/ fast boot I was able to get the device into bootloader and blindly reload the entire operating system. It was only until I performed a wipe within TWRP that the screen started working again. Interesting and now off it is working for the past hour or so. Currently applying latest updates but not holding my breath. Unfortunately it looks like Google is killing off the tablets and I don't know if any of their Engineers have actually tried to use a Chromebook in place of a tablet but it just doesn't translate well. If I cannot get this device working reliably I may buy another refurb to get a few more years out of it. The pixelbook is way too heavy for Couchsurfing
The screen comes and goes with no particular interaction. I'm really bummed because I had gotten so used to this device. I buy another but I'm afraid it's going to happen again. I don't see any tablets that are upgrades either. The Android tablet days are over. Pixelbook is not intuitive. Although it runs Android apps it does so very poorly with in Chrome OS and it's very bulky. I'm a try my luck with another refurb off eBay. Have not been able to find anyone that can repair it

Is your Replacement Note 7 working properly?

Hey guys, replacement day is approaching, and I keep reading these articles about overheating / overdraining battery issues in the replacement Note 7.
I wanted to open a main thread about how everybody who got a replacement Note 7 is doing and if they can report any issue...
So, if you have replaced your Note 7, how is it doing?
tnx for participating!
Edited:
Check this out...
http://money.cnn.com/2016/09/27/technology/samsung-galaxy-note-7-fire-china/index.html?source=zacks
Doesn't look like a Hoax.
Whadda???
As well as the first. No issues here?
Got mine a week or so ago, no issues here. I managed to root it again using Sprint userdebug and it runs much better than the previous note did. Battery also seems to run very cool. The highest temp Ive seen was 34ºc, which is incredibly cool. That was while I was out playing Pokemon Go during a hot afternoon by the way!!
No issues here, other than occasional SD820 lag.
No problems here either...
Agreed, Jo issues other then slight SD820 lag but since the new update its far smoother than the old Note 7 I had and only has the occasional stutter.
Edit: Battery life is still fairly similarr, however, I think that's due to my personal usage.
Works great, the was a couple of minor things that were different. I can't remember what since they were so insignificant
.
Got the replacement on Sep 21
Today, Sep 25, about 11 am, my note 7 got uncomfortably warm, it can be felt both on the back through the synthetic leather cover (wallet case) and on the front, but mostly on the back.
Turned the phone off for at least 5 minutes, then turned it back on, within a minute it gets warm again, and in about 4-5 min. it gets warmer, unusually warm.
Turned it back off for at least 30 min., turned it back on again, and this time I can't even input my security PIN, the screen isn't responding.
I turned it back off, take off my 256 GB SD card.
Called Samsung (The recall Phone#), they answered right away (very surprised) told them what happened, she then told me that this is not the first time they had this issue with the new replacement Note7, she transfer me to the support department, she told me the tech support department should issue me some kind of report# or whatever, I forgot, so that I could bring that to ATT to get another replacement phone.
The support reps just told me to bring the phone to the store to get it replaced.
Went to ATT Corporate Store in Rancho Cucamonga, CA.
The sales person told me that I'm the second person with the same issue. The store can't issue a second replacement phone, she suggested me to bring it to ATT Device Support Center in Rancho Cucamonga.
But by then it's already close to 5 PM, Sunday. The office/store will be closed in few minutes.
So the ATT store clerk says to bring it to Best Buy where they have ATT reps inside to get it replaced.
So I went there, bad news....the wait is long...I decided to come back the next day.
End of story.
Now, Sep 25, Sunday night, I tried once more to powered up the Note7
It works, it didn't get warm, battery is at 40%
Put the SD card back in, and back up everything.
About an hour later, the phone gets warm again!
This time I didn't turn it off, I just stop using it and leave it on, I set the battery to "Medium Power" Saving Mode.
Battery now at 25%.
I think this time, it could be a software issue.
I remember when I change my 2009 iMac hard drive with SSD, I had to install a software to make the Fan work properly.
Samsung need to call that software company
The only issue that I'm having is when I'm scrolling through the app drawer with my finger is very slow. When I scroll with the S pen it's very fast. Other than that no complaints the phone hasn't overheated at all.
Sent from my SM-N930T using Tapatalk
I'm noticing some bluetooth issues.
It won't connect to my asus zenwatch2.
It will connect to my macbook pro for a few minutes.
I've cleared the bluetooth data and cache and turned bluetooth on and off.
Ditto on the bluetooth issues here. I use a Bluetooth continuous glucose monitor that worked great before I swapped. Cleared cache, reset, et cetera but connectivity is still intermittent.
KeeganWolf said:
Ditto on the bluetooth issues here. I use a Bluetooth continuous glucose monitor that worked great before I swapped. Cleared cache, reset, et cetera but connectivity is still intermittent.
Click to expand...
Click to collapse
I m getting the note 7 would you guys recommend me getting one
no problems at all! wonderful phone!
Exynos model here, no problems.
Replaced Exynos working well.
With new N7 I got better battery life and the phone doesn't heat up at all during fast charge (V1 did a little). If anything, the touch was not registering too well, sometimes I had to press twice to register. That was yesterday, today it's fine now, so maybe I just need to wait for things to settle, since I was downloading 3 GB of programs and data and still setting things up.
Im having bluetooth issues as well. it keeps disconnecting from my gear fit 2 and i have to manually open the app and hit connect, which works about 75% of the time. Also battery does not last as long as my previous one. its not horrible but i notice the difference.
Does anyone have gap problem in the replacement note 7?!
Devboy8040 said:
Does anyone have gap problem in the replacement note 7?!
Click to expand...
Click to collapse
yeah i can slide a sticky note along both sides of the frame and glass on mine. my previous one was almost as bad. From what I understand this is by design.
erider said:
yeah i can slide a sticky note along both sides of the frame and glass on mine. my previous one was almost as bad. From what I understand this is by design.
Click to expand...
Click to collapse
The phone have water resistant ? Or because this problem phone lose water resistant?

HTC 10 touch screen problem

Hey all. I have a problem here with my HTC 10. I purchased it as soon as it came out through Verizon. It's rooted, unlocked bootloader and running ViperROM. Besides the terrible WIFI range, the phone has been flawless.
Here's the problem: as of a couple days ago, when I tap the screen near the top, theres no response...unless I zoom in. For example, Craigslist. I buy/sell stuff on there. When I tap in the search bar at top of screen, nothing happens unless i pinch zoom, then it responds just fine. It's not just Craigslist, it's other sites too. Is there a calibration app that fixes the issue? I tried an app called Touchscreen Calibration by RedPi apps. My phone passed all the tests!?
Is there a different app you'd recommend?
Would a faulty digitizer be the most likely culprit if it is indeed a hardware problem?
The other side of my delimma is the battery life is horrid now. There's a local repair shop near my house, they claim they can replace my battery for $65.00. They said it would take a couple days to special order the battery, I pay 1/2 up front and tge other half when part comes in and they install it.
They claim it takes about a 1/2 hour to install it while you wait. I made it clear that this is an HTC 10, which from what I've read, is a NIGHTMARE to work on. I was assured that they have worked on this model and have no problem doing it. I've researched the company and it has a ton of good reviews. The few negative reviews seem to be regarding longer times than quoted to get parts.
The following input would be great:
#1 Any thoughts on my screen issue?
#2 A decent Calibration app?
#3 Thoughts on a pro shop working on this phone/Price quoted.
#4 Maybe have them install a new digitizer since the phone will be open already?
Sorry for the long post!
Thanks for any input.
Just an update if anyone is interested. I had the repair place order me a new battery earlier this week. They called this morning to say the battery came in. Went up there this afternoon and waited for repair. Took 1.5 hours. The guy installed new battery but damaged the LCD. It's not destroyed, but has a couple bad spots. It still functions so it's not a huge deal. The guy owned the damage, apologized and is ordering me a new LCD at no cost. He said it happened when seperating the screen. He said HTC's are a ***** and it sometimes happens.
I'm glad I didnt attempt it, even the professional had a tough time!

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