Hello! I recently broke the screen on my LG G3 (Verizon) by dropping a mug on it (for reference, I got my phone in November). Since the insurance offered to us by Verizon required a deductible larger than the cost to purchase a new phone, we decided to find someone to repair the screen. We settled on a repair kiosk at the mall (Accessories, Repairs, etc) because a replacement is a replacement, right? Well, not exactly. The phone was repaired yesterday (entire LCD changed) and I've begun to notice some issues with it. I have a list. I contacted the repairman and he claimed that repaired phones never function as well as they did when new, but he'd be willing to look at it to see what he could do (for free). And so, I would like help with diagnosing the issues with my phone so that I don't show up empty handed tomorrow, and risk being turned away.
These are my problems:
>Physically, the back panel on the phone doesn't seem to fully connect (see picture)
>There seems to be a lag when swiping. I can't Swype things as fast as I used to, and the response is slower. Also, when swiping or when pressing with two fingers, other parts of the screen respond or freeze up. Ex: "Hey, what's fowwwwwwwwwwwwwwwwwwwww" when texting "for dinner." The extra letters appear almost instantaneously. Also, some things will remain pressed even after I lift my finger (like when opening apps). This is majorly annoying (and hinders my ability to play rhythm based tapping games).
>There appears to be "wrinkle" in the screen, as if the screen were made of cloth. It reminds me of the days when we weren't allowed to touch laptop screens because it would end up looking like that.
>The vibration seems misaligned. The vibration for texts isn't as solid (also it's louder), and button presses produce a very sad, shuffling feel. When in a call, the front speakers make the caller sound "robotic"
>The display lags when rotating
>The screen heats up after extended use (used to be only the back buttons)
It may seem like a lot, but really it's a collection of little things that, while not hindering the use of my phone for things like texting and calling, make my phone less pleasant to use. I have some experience with repairing my own electronics, but because I use my phone so much, I would rather it turn out perfectly than risk doing it myself. After doing some research, I noticed that most of the problems I have can be seen in iPhones after screen replacements.
Please help me diagnose my phone's problems, and come up with a solution for how to proceed. What should I tell my repairman? Should I find another repairman? Or perhaps try to fix it myself (I have no tools for this). Thank you very much and I hope the responses are swift.
Some helpful photos:
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Also, you may notice that the color is different than the original. The new LCD is not the Verizon version. Would this affect anything? I've also learned that my repairman has already recycled my old LCD.
Thank you!
Related
Hey guys;
I just bought a used G2 from someone 4 days ago to start an Even More+ plan on T-mobile USA. I started the plan the next day and everything is going well. I should say that at purchase everything on the phone seemed mechanically immaculate. The screen was perfect, etc.
Today when I got to class and turned off the screen on my phone, I noticed that in the bottom left corner of the phone there are a few dozen grey/white dots/specs on the screen of the phone. The best way to describe it without a picture is it looks like very fine grains of sand are under the screen, and they're really only noticeable when the screen is off or a black background is used. The screen for sure wasn't like this last night or even this morning from what I remember, and I haven't dropped or been rough on it at all. I baby my phones.
So what causes this? are there easy fixes?
If I were to pay for the $5.99/mo. insurance, would it pick up the screen repair? I called T-mobile support really quick (which was made aware that the phone is used) and they said even the lesser part of the insurance, $1.99, would cover manufacturer defects in the screen for free, I just need to contact HTC about it.
I have up to 14 days (10 days from now) from the start of the plan to add insurance. Should I do it and send it in?
When I get home from class in a few hours I'll see if I can take a picture and post it up.
Thanks for any help or words of wisdom. I just got done dealing with crap with phone replacements from Sprint, so I hope this is better!
Okay I'm home here's a picture:
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i have the same problem, my desire z is only 3 months old and in the bottom left corner of the screen there is tiny bits of dust that is now underneath my screen
jonoball88 said:
i have the same problem, my desire z is only 3 months old and in the bottom left corner of the screen there is tiny bits of dust that is now underneath my screen
Click to expand...
Click to collapse
Have you contacted HTC or the carrier about it? I might call HTC tonight as well
Sent from my T-Mobile G2 using XDA App
Alright well I called into T-mobile and added the $5.99 insurance. Talked to the same guy that started my coverage. He said that the manufacturer's warranty $1.99 portion will cover issues with bad buttons, radios, screens, etc.
Gonna call t-mobile support in a couple days to see if I can get a warranty exchange figured out.
I should also note that the customer support people have been A+ so far in my dealings with T-mobile.
Ok here's a warning to all of you, the edges of the screen are very sensitive to pressure I noticed the other day light pressure on the edge of the bezel would make my screen discolored, I just took my phone out of my pocket now and I have a yellow vertical band down the right hand side of my screen, I'm guessing my phone squeezed in my pocket when I got in the car for work this morning, just a warning to everyone be ultra gentle with your screens. :-( not happy.
having tested and unboxed over 15 HOXes
i can confirm to you some of them ripple under light pressure, some under some effort and few impossible to ripple
the ripple is a sign of imperfect screen lamination, if your's was very sensitive to begin with than it was defected out of box and hence the damage you have now
out of the 15 i tried, only one of them that my cousin own is completely ripple free no matter how hard you push
the one im talking about feels completely different to the rest, its extremely rigid on both left and right sides with such a tight gap that no dust can get it, like i said it has been an impossible task for me to find another one like it, this one is also perfectly clean and even on whites when viewed at every angle, ie: its lamination is flawless, early HT23 white
something is seriously messed with HTC screen fitting and its only time before more and more cases like this will appear
This phone gets better by the day...
Might dump it on ebay and .....
This is rediculous.... somone with money and power DO SOMETHING!!!!
Mod edit: Edited for language
The glass is pretty fragile anyway TBH. Mine has been in a pocket on it's own and still managed to become scratched after a week, whereas my last iPhone 4 went about two years without getting a mark on either side!
HaTeC said:
This phone gets better by the day...
Might dump it on ebay and **** it all to hell.
This is rediculous.... somone with money and power DO SOMETHING!!!!
Click to expand...
Click to collapse
You should get a Samsung device, I here each of their displays are identically perfect. Seriously, I've never seen a mobile device forum where there weren't a percentage of complaints about the display. You can't build millions and have every unit perfect. Google "iPad/iPhone display issues" and you'll see no one's immune.
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http://www.engadget.com/2011/11/08/t-mobile-galaxy-s-ii-screen-issues-have-some-seeing-poorly-rend/
BarryH_GEG said:
You should get a Samsung device, I here each of their displays are identically perfect. Seriously, I've never seen a mobile device forum where there weren't a percentage of complaints about the display. You can't build millions and have every unit perfect. Google "iPad/iPhone display issues" and you'll see no one's immune.
http://www.engadget.com/2011/11/08/t-mobile-galaxy-s-ii-screen-issues-have-some-seeing-poorly-rend/
Click to expand...
Click to collapse
Thats the good thing about being able to manufacture your own screens and not have to rely on 3rd parties I suppose. Imagine being able to buy a HTC phone with a Samsung screen in it! Minus all the Hardware issues too!
Oh wait, were you being sarcastic!?!? lol
I'll try to make a short story short. I bought an AT&T S3 full price, off contract, in the States if that matters. (I live in Canada.) Five months ago it bit the dust out of nowhere in a most peculiar way - it does not power on regularly with only the battery (I have tried a friend's working battery) nor charge with USB inserted, but does power into download mode when a 301K jig is inserted with only the battery, and it lets me fully flash an ODIN image. When ODIN autoreboots the device, it boots to the first boot logo (no animation or sound) and does not proceed. Pulling the battery gets us back to square one, device does not boot at all.
Let me be clear before I proceed: this phone has been babied, never come into contact with any water of any form, and never dropped. The liquid damage indicators are, of course, white as ghosts.
So what to do? Call Samsung and send in for repair. Their findings?
Code:
Original Problem:
INSTALLATION - POWER - WILL NOT POWER UP
Problem found:
CORROSION, LIQUID DAMAGE
Solution:
BER
BER means beyond economic repair, apparently. So, I call them back, insist they fix their damn products, speak with a manager
(who describes that the damage as corrosion to the menu/back key connector, she specifically described "14 vertical components and they look very rusted, yeah that looks damaged to me")
I insist they are wrong, the whole nine yards, etc, they clear the BER flag and let me send it in again.
...and they say it's liquid damaged AGAIN. Exact same story. Just now apparently it magically migrated to a new location. The tech stuck a red chevron on my board over the PM8921 IC, which would make sense if the device won't power on I suppose, but there's no corrosion to be found anywhere.
This is where I am right now. I'm pretty furious at Samsung and I cannot go to my carrier because I was an idiot and bought the device full price.
Here are pics of my device to prove what BS Samsung is trying to pull here. Sorry for bad quality, the Nexus 4 is horrible at macro focus.:
http://imgur.com/a/P5AEC
All looks good here (menu/back key connection):
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Full board:
Closeup of chevron:
Even closer:
Does anybody know who I can complain to in order to actually get my phone fixed under warranty? It has warranty until December (which is useless by the looks of it) Small claims court? Better Business Bureau?
Any help is appreciated. Thanks in advance.
Update: Called Samsung again today (got to Tier 1 right away), and after politely asking to speak with Tier 2 (and being put on hold for nearly a half hour...), I asked to speak with Executive Customer Support. This was the department I ended up with last time that was actually able to resolve issues instead of repeating themselves over and over. I was informed that they are only in on weekdays.
Looks like I'll be calling back on Monday...
Another update: Finally got through to Executive Customer Relations, who promised me a call back to go over the details of the case. I will be giving them links to these photos to compare what they claim versus what I see, so hopefully we get somewhere.
Was your phone used or new?
New, sealed.
Hi,
I had some trouble with this phone. Long story short, I worked in US and my job take a open me a plan with at&t so I can use the phone back in canada with rogers.
Since the Gpro is only available in US, I thought it was a great idea to have a ''unique'' phone.
It worked fine for 2 weeks ( led notification stop working). UNDER light use.
Then after some time, the LCD ips backlight stop working. With a flashlight I was able so see the screen but it wasn't clever.
I asked LG several time, but the moment I told them the phone is in canada, they wont help me, even if I paid with us money on us territory.
Like if I live on the moon, it took 40 minutes to get to the border....
They finally admit that some of the first batch got problem with the screen, but still wont exchange it.
F*ck them, I tried to repair it myself.
#1 - Clean the contacts with 70% alcohol. No luck
#2 - Buy a new IPS LCD on ebay . No luck.
#3 - Clean the whole device with contact cleaner. No luck
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#4- Then I do remember some HP laptop and Xbox 1st gen got soldering problem, so you put it in the oven and they work again.
So nothing to loose, I put the MOBO in the oven, convection bake, 375*´F for 10 minutes. Smell of plastic and the mobo bent (use aluminium support to avoid that)
YES! It worked. But since I use the contact cleaner, my screen was blurry.
So after 2 months of testing, I bought a second screen plus the home button assembly to get my LED notification back .
But the LED notification never come back
I found a app called buttonLED, so the back and menu button flash when I got a call/sms.
In conclusion, I had 2 LG , E980 and someone give the 3D (thrill), and both got problem, software AND hardware.
I'm on xda since I have the motorolla milestone (one of the first android device) and the Desire Z. Those 2 devices still working fine, the HTC desire Z 2010 to 2014!!! Still in good shape.
LG device are poorly craft from what I saw and what I can read on xda.
I repair a lot of devices, but nothing like this one. It was clearly a soldering problem.
For all of you who can have this kind of problem, use this method on LAST resort. It may not work for you, but did the trick for me.
Hey guys. I bought my Z5P on dec 23. It had a broken screen, i replaced the screen early in January and everything was great.
Then in early February the screen would get vertical lines at times, suddenly appearing then randomly disappear after 10 seconds all the way up to 8 hours later. The screen would randomly become quite warm/hot a couple of millimeters above the on screen buttons, aswell as heat up the entire phone randomly while in standby for some reason.
On Feb. 10 the lines came to stay, they are now constantly there in darker images as well as constantly sometimes in all scenarios. The 3.5mm port is also buggy and don't work if i move (I know about the software issue, this is hardware related).
So, i'm faced with exchanging the screen again for 60-70$ or change screen and frame in one for 90$ as well as the 3.5mm. Should i just throw in a new screen or will the problems likely reappear?
I did the previous swap myself, and cant find anything wrong with the install. The screen may sit a tad bit deeper in the frame now, the plastic edges rise above the screen on both sides. Screen appears to be OEM, same quality as original in all aspects until it failed. The phone has obviously been tampered with before i bought it, its missing 1 plastic cover over the charging port so i propped that up with a plastic piece as well.
Anyone with any experience with these kinds of problems on this or other Sony phones would be greatly appreciated!
Thanks!
For some reason i clicked the wrong button on log in and posted with my google user.
Here is a image showing my problem on a different phone.
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https://i.ytimg.com/vi/3SQ2FcJO9yQ/maxresdefault.jpg
since you bought it with broken screen, the scientific question for you to be asked back then was
1. how did it got broken? dropped from height ? heavy object dropped on it.... in either case....
2. what else may have had got damaged inside?
My sister had SAMSUNG s4 and she dropped it , it hit on the floor and lines/bar started appearing after a while! later the screen went blank... we replaced the screen and it worked only few hours and went blank again! ,,, finally the technician told us that processor or graphic chip may also got damaged or affected so replacing chip is not possible unless you change the mother board! (which will cost $400 with labour charges )
long story short! we gave up on that phone! when the market is saturated with variety of good hardware on competitive prices...