Can't launch Spotify or Whatsapp (and probably other apps) [BUILD 14376] - Windows 10 Mobile

Hey guys! As I mentioned in the title, these apps just won't start at all. Just a brief black screen and then I'm bounced back to start.
All other apps I've tried work fine (VLC, Steam, Facebook, Messenger, etc) but my two most important ones won't.:crying:
I have uninstalled them, restarted my phone, and reinstalled them, but that didn't fix anything.
And since I literally JUST got into this scene, I have no idea if the problem lies with my phone (Lumia 820), my firmware (10.0.14376.0), or in the latest updates to those two apps.
Any help would be much appreciated.
If the apps work for you, please tell me your configuration so I can start eliminating culprits, and if they don't, please tell me anyway so I can stop pulling my hair out because it's not just me :laugh:

UserNamist said:
Hey guys! As I mentioned in the title, these apps just won't start at all. Just a brief black screen and then I'm bounced back to start.
All other apps I've tried work fine (VLC, Steam, Facebook, Messenger, etc) but my two most important ones won't.:crying:
I have uninstalled them, restarted my phone, and reinstalled them, but that didn't fix anything.
And since I literally JUST got into this scene, I have no idea if the problem lies with my phone (Lumia 820), my firmware (10.0.14376.0), or in the latest updates to those two apps.
Any help would be much appreciated.
If the apps work for you, please tell me your configuration so I can start eliminating culprits, and if they don't, please tell me anyway so I can stop pulling my hair out because it's not just me :laugh:
Click to expand...
Click to collapse
Ive got facebook and messenger installed on 14376 ...they work fine but then I'm using a Lumia 950 , is your phone built for win 10 ?, I have noticed the fm radio interface no longer opens(whats left of it anyway) probably removed that last bit lol. nows theres no stock at all ...no RDS ...bummer.

my L730 is on the same build too.. but everything works perfectly (the bbm bugs on my L730 gone too).
where the app is installed? The SD card or on the phone? might be doing something about it..

Spotify and Whatsapp works fine on my Lumia 1020 RS 14376.0.

Whatsapp works fine in my 820 14376...

fer_cabr said:
Whatsapp works fine in my 820 14376...
Click to expand...
Click to collapse
Which device did you spoof your phone to to get windows 10?

xxxg01 said:
my L730 is on the same build too.. but everything works perfectly (the bbm bugs on my L730 gone too).
where the app is installed? The SD card or on the phone? might be doing something about it..
Click to expand...
Click to collapse
Whatsapp and Spotify are both installed on the device.. No SD card in the phone.
I don't know if it's relevant, but those were also the only two apps I had installed before I even upgraded....
I'm considering a "hard reset" but I don't know what that means, how to perform one, or what I'll lose in the process (files/settings don't matter, but I'd rather not go through the whole process of installing 10 on my unsupported phone again)

UserNamist said:
Which device did you spoof your phone to to get windows 10?
Click to expand...
Click to collapse
Lumia 950 XL

UserNamist said:
Whatsapp and Spotify are both installed on the device.. No SD card in the phone.
I don't know if it's relevant, but those were also the only two apps I had installed before I even upgraded....
I'm considering a "hard reset" but I don't know what that means, how to perform one, or what I'll lose in the process (files/settings don't matter, but I'd rather not go through the whole process of installing 10 on my unsupported phone again)
Click to expand...
Click to collapse
hard reset that simply reset with nokia/windows recovery tool that reset your Phone including back to the 1st OS that were installed to your phone. make sure you do back up everything you need before, that's the last option you have if any other else not fixing your whatsapp and spotify bug.

Alright, I finally got it working, but it took a factory reset.
Powered on phone with volume down button pressed until " ! " appeared on screen then entered the following button combination:
Code:
VOL UP + VOL DOWN + POWER + VOL DOWN
Wish I knew what caused it in the first place (the only thing I can think of is that it had something to do with the fact that they were installed before the upgrade to windows 10). Case closed.

Related

no ringing alet NOT EVEN VIBRATE working

ok this just started happening a few min ago there is no alert whatsoever the phone is not ringing for any alert and wont vibrate. but the vibrate still works and i hear sounds from other things such as my media player. i tried changing the ringtone but it resets itself to ring01-windowsphone and i tried setting it to a custom ringtone...nothing! i tried a soft reset. still . all my volumes are up so i dont know what to do
im running the stock tmobile 6.5 rom
also it started happening when i disconnected it from mass storage mode
EDIT:i just found out my windows media player will not open
so the standard windows mobile media player is broken. i try opening it and nothing. not even a error message. is there a cab where i can reinstall it? anything but a dreaded hard reset would be nice
Same problem here - Hard Reset was the only option.
prubin said:
Same problem here - Hard Reset was the only option.
Click to expand...
Click to collapse
are you running the same rom? beacuse ive seen other post where this has happened and its a reoccurring issue even after hard resets. so if this is going to happen again im calling tmobile and getting a new TP2 with the stock 6.1 rom. i really dont want to hard-spl cus i have a feeling somethings going to happen where i have to return the phone and i dont want to have to go thru the hassle of undoing spl
and if my only option is to hard reset is there something where i can backup all my apps. cus i dont even remember where i got half my apps from and they take so long to install
dkdontforget said:
and if my only option is to hard reset is there something where i can backup all my apps. cus i dont even remember where i got half my apps from and they take so long to install
Click to expand...
Click to collapse
Use a 3rd-party app like SPB Backup, that will do a full backup of your current os state, including installed programs.
For the future, I'd recommend creating a "cabs" folder at the root of your storage card, whenever you get a new app/tweak just download the cab straight to that folder, run it from there, and just leave it in there for archiving purposes...you'll always have any of them again, immediately accessible in situations like this
sirphunkee said:
Use a 3rd-party app like SPB Backup, that will do a full backup of your current os state, including installed programs.
For the future, I'd recommend creating a "cabs" folder at the root of your storage card, whenever you get a new app/tweak just download the cab straight to that folder, run it from there, and just leave it in there for archiving purposes...you'll always have any of them again, immediately accessible in situations like this
Click to expand...
Click to collapse
thank you for the app advice. ill use that next time. i use to have a apps folder i put them all in but my SD card stopped working so i had to format. i updated to a energy rom and it basically has everything i need. and more except groove fish, which i cant live without! so ill download that later.
i didnt really like the tmobile 6.5 rom and compared to this. that rom was CRAP!
also i looked for about 3 hours for a fix on the media player. and nothing really so best bet is to hard reset

Restoring the HD7

Is there away to Restore the firmware on the HD7 via the Zune software? or anyother way?
you tried hacking up your phone aye?
try a hard reset via holding the volume up+down together and booting the phone up. see if it will reflash it.
if not... i think you're on your own. maybe go back to the store and play dumb and say your phone is dead and you don't know what happened.
The Gate Keeper said:
you tried hacking up your phone aye?
try a hard reset via holding the volume up+down together and booting the phone up. see if it will reflash it.
if not... i think you're on your own. maybe go back to the store and play dumb and say your phone is dead and you don't know what happened.
Click to expand...
Click to collapse
Nah I didnt try hack it , just want to have a fresh install.
hard reset is the same as the hd2, volume up and down while powering on phone. To get apps back, any that you downloaded via the desktop zune software will auto reinstall, but any through the phone zune software will have to be redownloaded, though you won't have to pay again for any of them.
I'm hoping that this will be fixed with the first update. Currently I keep a list of installed apps on one note so I can keep track.
also from within the phone you can just goto settings > about > reset phone
nrfitchett4 said:
hard reset is the same as the hd2, volume up and down while powering on phone. To get apps back, any that you downloaded via the desktop zune software will auto reinstall, but any through the phone zune software will have to be redownloaded, though you won't have to pay again for any of them.
I'm hoping that this will be fixed with the first update. Currently I keep a list of installed apps on one note so I can keep track.
Click to expand...
Click to collapse
The reason I want a fresh install is that for some reason I lost sound , It started this morning when my alarm didnt go off and when I played music there was no sound , a simple reboot of the phone fixed it , but who knows if it will happen again.

Bug Report: [ROM][WIP][PORT] CyanogenMod 11 M8 4.4.4 [BETA]

Hi there,
First off I would like to thank AngSanley for his work on the 4.4.4 CM 11 ROM, absolutely excellent development and keep up the good work. Hopefully I thought I would make a bug report here since i still can't post in the X development section:
1. Phone.apk problems:
a. Operator and Caller names coincide with each other (Issue was mentioned before in the thread however still looking forward to hearing from @AngSanley for a reply)
b. Repeated Missing Calls crash the com.android.phone process and the only solution is to call the missing call to get the phone app running again. To emulate that leave the call until it ends twice and see what happens
2. System Processes
In Jelly Bean and Ice Cream Sandwich you were able to disable system stock apps such as Browser, email, messages and it was possible to install the playstore apps as a replacement. I was wondering if it's still possible to enable that in the current ROM or it's not a bug as of the new releases.
Note: This also includes Trebuchet since I'm not currently using it.
3. Reboots in some cases disables the home button action in UDNB and prevents the lockscreen process from running properly which requires me to reinstall the ROM and Gapps while clearing cache and Delvik or by force stop and enabling lockscreen (which gets me to problem 2 sometimes).
Thank you again for the ROM and looking forward to hearing about upcoming updates with the ROM.
For the first issue, the problem is known. I mentioned it but it's difficult to fix.
For the third issue though, I found a solution. I disabled UDNB and installed Soft Buttons app. If the buttons crash, I disable them from the app and immediately enable them again. I reboot and... that's all!
(as for the second, I use some stock apps, so I can't tell you for sure)
Sent from Tapatalk via Nokia X
For the first issue, the problem is known. I mentioned it but it's difficult to fix.
Click to expand...
Click to collapse
Hopefully it gets addressed because it makes the phone literally unusable. The current list by AngSanley doesn't show it so I hope it's addressed to him.
For the third issue though, I found a solution. I disabled UDNB and installed Soft Buttons app. If the buttons crash, I disable them from the app and immediately enable them again. I reboot and... that's all!
Click to expand...
Click to collapse
Any specific app on the playstore because there are many apps for it
(as for the second, I use some stock apps, so I can't tell you for sure)
Click to expand...
Click to collapse
No problem it's fine. The imitation of it can be made if you even disable messages for example. It shows immediately that the phone loses functionality especially in the lockscreen process.
I'm really looking forward to hearing from @AngSanley on these. Especially on the phone process issue .
ElementalXY said:
Any specific app on the playstore because there are many apps for it
Click to expand...
Click to collapse
Couldn't attach it from Tapatalk. Here you are!
(Note that you MUST disable UDNB from Settings > Apps first, because the phone will show you 2 navbars!)
plankton69 said:
Couldn't attach it from Tapatalk. Here you are!
(Note that you MUST disable UDNB from Settings > Apps first, because the phone will show you 2 navbars!)
Click to expand...
Click to collapse
Thank you very much . It's working well and even better than UNDB!
PS: I can now post in the development section so is it possible to repost it over there instead or wait for AngSanley?
Yea bro....ur all mentioned bugs are also happend with the me... and there is also a big problem.... this bug happed with me two times and i need to wipe dalvik cacke two times....
so that problem is when i install xpossed app n when i restart than the statusbar gone.. it says com.androd.systemui.apk stopped... plz find way to fix it without wipe dalcik cacke
n second problem is whn i install any new theme n appy n restart my phone than same happens.... please do something brohers... love this rom ... really awsm..
Yea bro....ur all mentioned bugs are also happend with the me...
Click to expand...
Click to collapse
Does the phone crash happen with you too in missed calls? If not then I honestly think I should wipe the phone haha.
yes... i also get that error phone procced stopped.... but i pressed ok button 4 5 times and its stopped... but if i donwload any cm theme and after appy it when i restart mob the process of sytemui stopped than i need to to wipe data that time tht ok button not working.. please find any trick repair it without formating data..
ElementalXY said:
Does the phone crash happen with you too in missed calls? If not then I honestly think I should wipe the phone haha.
Click to expand...
Click to collapse
You should. Do a full wipe before flashing CM11.
Dom3616 said:
You should. Do a full wipe before flashing CM11.
Click to expand...
Click to collapse
Unfortunately I won't be able to do that since I just bricked my phone while formatting to the original stock version lol. I'm currently stuck on Nokia Emergency Connectivity and will be sending it to the Nokia care center next month haha. I'll be doing a fresh install when I get it back.
PS: I'm guessing no solutions for this problem outside the warranty am I right?
ElementalXY said:
Unfortunately I won't be able to do that since I just bricked my phone while formatting to the original stock version lol. I'm currently stuck on Nokia Emergency Connectivity and will be sending it to the Nokia care center next month haha. I'll be doing a fresh install when I get it back.
PS: I'm guessing no solutions for this problem outside the warranty am I right?
Click to expand...
Click to collapse
Yes you are right.

Odd & problematic behaviour after 6.0 update Any ideas ?

First of all, I salute everybody that chips in to this comunity, active or less ! G'day, gents !
And now, to the problem(s) :
I have a stock 16g/2g D855 (Romania/Orange), no root, no tweaks, nothing, except an original battery change couple of months back.
My phone didn't take OTA updates, don't know why, but i've been updating it via PC Suite / Mobile Support Tool.
Last update was 5.0, all was fine.
Now, on the other hand, after the update to 6.0, a small hell broke loose.
First of all, until now, after the power on LG image, i had a small LG animation, now it has changed to some stupid Orange explosion crap + wallpaper. That doesn't bother me that much, but the fact that whatever wallpaper i choose, it changes it back to the Orange one right after restart...
Second, and third, and fourth & fifth ...
QuickCircle apps no longer work (even though they are activated and selected), so my "submarin"ish flip case is useless... Facedetection, no reaction... KnockCode, same thing, doesn't even lock the phone, no matter the security type. I can't even change my Display Off style anymore. Developer Options, gone, not available for this user (altough user is owner) and clicking hundreds of times on build no. doesn't do anything. Notification bar, no kind of available selection on it (like wifi or data, etc), except user & the notification button in the button bar doesn't even slide it down. Plus a couple more of these "small unfortunate events" :silly:
But the biggest problem is that when and if i turn on the wifi, the phone almost instantly restarts, and keeps doing so if i'm not fast on the touch and disable it (like split second after finshing boot) and thus becoming an unusable plastic...:crying:
So i've tried reinstalling the update, via Recovery Upgrade two times (all went smooth) but problems are still there. I'm starting to think that this might be a something wrong with the update. Eitherway, main concern is, what do i do now ? Wireless is 30% of my job...
Specifing that i'm pretty much a noobie at this kind of stuff, thank you all for taking the time to read about my problem !:highfive:
the software may be having some issues, i recommend that you download the kdz file for the software and flash it via flashtool, all problems should be fixed and the o2 bloat will be removed.
d855 kdz (30B):http://csmgdl.lgmobile.com/dn/downloader.dev?fileKey=FW4DCC3332TXAZRAB5452PI/D85530B_00_1217.kdz
lg flashtool:http://lgflashtool.com/download/LG-Flash-Tool-2014.zip
ModekXKay said:
the software may be having some issues, i recommend that you download the kdz file for the software and flash it via flashtool, all problems should be fixed and the o2 bloat will be removed.
d855 kdz (30B): csmgdl.lgmobile. com/dn/downloader.dev?fileKey=FW4DCC3332TXAZRAB5452PI/D85530B_00_1217.kdz
lg flashtool: lgflashtool. com/download/LG-Flash-Tool-2014.zip
Click to expand...
Click to collapse
Thank you for your reply
But doesn't this require root ?
And most of all, won't i lose everything ? Settings, accounts, contacts, data ? Or is there anyway to backup everything ?
andy_krt said:
Thank you for your reply
But doesn't this require root ?
And most of all, won't i lose everything ? Settings, accounts, contacts, data ? Or is there anyway to backup everything ?
Click to expand...
Click to collapse
It doesn't require root.
But it would certainly wipe everything including your internal sd. The only way is to take a backup using any app and moving the backup files temporarily to a pc or any other external storage.
Sent from my LG-D855 using XDA-Developers mobile app
Sreerag ag said:
It doesn't require root.
But it would certainly wipe everything including your internal sd. The only way is to take a backup using any app and moving the backup files temporarily to a pc or any other external storage.
Click to expand...
Click to collapse
Thank you for replying
Ok, seems logical. Any advice about some software that cand do that properly ?
I mean all & all. Accounts, passwords, contacts and so on...because I can't remember my Google account pass (or any other one for that matter) for the life of me, and the maps to the nav app are a pain to dld.
And besides that, can the backup be actually performed, since i can't access the Developer Debug Mode ?
andy_krt said:
Thank you for replying
Ok, seems logical. Any advice about some software that cand do that properly ?
I mean all & all. Accounts, passwords, contacts and so on...because I can't remember my Google account pass (or any other one for that matter) for the life of me, and the maps to the nav app are a pain to dld.
And besides that, can the backup be actually performed, since i can't access the Developer Debug Mode ?
Click to expand...
Click to collapse
There are many apps on the play store for taking backups. You can use the to take backups of apps, contacts, messages and so on.
However to backup accounts, passwords and app data you require a rooted device and could use titanium backup.
Sent from my LG-D855 using XDA-Developers mobile app
Sreerag ag said:
There are many apps on the play store for taking backups. You can use the to take backups of apps, contacts, messages and so on.
However to backup accounts, passwords and app data you require a rooted device and could use titanium backup.
Click to expand...
Click to collapse
Well then that's out of the question... Having no data plan, any Play Store installation is ruled out, could probably be done via PC Suite.
I've tried using Helium, doesn't do much good. I'm thinking about rooting the phone, but with my luck, i'll probably brick it.
I wonder if there's anyway to find my Google account pass...
L.E. according to devtester, LGD855 MyIMEI A6RRTN D85530C_00 (D85530C_00_0211) is the latest version for it, pretty much the same as my last update. So ,do i re.dld this one and flash it or i go with the D85530B_00_1217 from the Quick Download page ?
L.E.2 : So far i've tried both kdz files mentioned above, plus D85521C_00_1204.kdz (Lollipop). All unsuccesful. In Download Mode, using Flash Tool as is, selecting Normal than Start. The Marshmallows kdz show the exact same problems and Lollipop doesn't even want to install. It goes up tu 4% on Pc (0 on phone) and Retry appears until Exit.
Aw man, the truth MUST be out there...
Try thos link to fix the lg flash tool stuck at 4%
http://www.theandroidsoul.com/how-t...it-stops-at-4-while-flash-kdz-firmware-80205/
Dont sweat it too much, ive been in your situation before. It sucks but the community is always by your side to fix it!
ModekXKay said:
Try thos link to fix the lg flash tool stuck at 4%
www. theandroidsoul.com/how-to-fix-lg-flashtool-problem-when-it-stops-at-4-while-flash-kdz-firmware-80205
Dont sweat it too much, ive been in your situation before. It sucks but the community is always by your side to fix it!
Click to expand...
Click to collapse
Thanks for the link, but i managed to somehow solve the problem :good:
ok, so it took some time, but finally figured this bugger out.
For anyone that needs assistance in the future, let me know and i'll support you as much as i can.
It took me 2 crazy noobie a** days, and almost lost everything, but somehow i managed not to.
So, from the start, let me just say that Remember Password on FF was heaven for me.
Mainly, for not losing everything, you definetly NEED to know your Google account. For me it was setup before to back everything up, but somehow, i forgot the pass This is where i used my PC and logged in to G+ (again, thank God for pass remembering) and reset the pass by sms. Spot on !:victory:
Then connect your phone via usb and within PC Suite (Lg Bridge didn't work for me btw) drag & drop everything from Phone to PC. Apps, contacts, messages, all.
Next, the only sofware that actually worked in flashing my G3 was LGUP. Had some problems with it by not recognising my phone, but i found a version that worked.
Once that done, i removed the Sd Card, entered Download mode and tried flashing D85530B_00_1217.kdz (MM) by selecting Upgrade. That din't work. Same problems. Tried it again, but this time selecting Refurbish (wich wipes out everything) and voila ! Alive & kickin' !
Then it's just a matter of patience resetting your phone back. Enter the Google account with your freshly changed pass and the phone will basically ask you to restore itself back.
This was a long story short, but if anyone needs more detailed aspects, let me know.
The only thing i didn't figure out yet is why the Orange bloated kdz had Slow Mo option for camera and this standard one doesn't.
Thanks to everybody for their support and the community for hosting us !
Cheers:highfive:

WhatsApp not working!

Well, I do not know when or how but Whatsapp app is broken on my device! Just not starting anymore, I only get some force crash screen of about 1 second and that's it...
I have a Note 8T with latest EEA software 12.5.4.0 MIUI 12.5, rooted with Magisk, custom recovery (OrangeFox)
Funny story but enabling dual apps for Whatsapp, basically another user, I managed to start and use the app, as a secondary app because the base app is still dead!
Now, my question is:
How do I get Whatsapp to function normally again???
Things I tried:
1. clean cache and data - no fix
2. uninstall/ install app - no fix
3. enable miui optimizations - no fix
4. fix/ repair data partition in OrangeFox recovery - no fix
Is there anything else I could try in order to fix this issue? It might be somehow related with the user part of the data partition? But why only this app is affected then?
I'm just baffled by this turn... don't know what to do anymore...
Your browser is not able to display this video.
MadK9 said:
Whatsapp app is broken
Click to expand...
Click to collapse
try with :
uninstall/reboot/install
if still not work
go to : Data/system/dropbox
delete everything
open wsp and send the generated crash log (from that folder)
Well, tried twice uninstall/ install procedure... Same result...
Thank for this info. I'll try.
MadK9 said:
Well, tried twice uninstall/ install procedure... Same result...
Click to expand...
Click to collapse
i said uninstall/!REBOOT!/install
when you reboot, the package manager will delete the app leftover
the app crash because there is some data left from a previous version
try deleting "com.whatsapp" folder from
/data/data/
and from
/user_de/0/
also whatsapp folder on internal storage
Holly mackerel!!!
You know how many times I rebooted this device???
But, now, it worked without deleting anything except the dropbox content you mentioned earlier!
It just went smooth, install, setup, restore backup and all without a glitch!
THX A BUNCH!!!
Anyway, I would really love to know how was this possible in the first place as I did nothing specially regarding this app... and found myself in this situation of not being able to use it anymore... why only this app? Was something some update maybe that broke something?
MadK9 said:
You know how many times I rebooted this device???
Click to expand...
Click to collapse
dosn't matter how many time
what matters here is the timing (reboot after uninstall, once booted install)
MadK9 said:
But, now, it worked without deleting anything except the dropbox content you mentioned earlier!
Click to expand...
Click to collapse
this has nothing to do with this problem, it has only crash logs of apps ...
MadK9 said:
I would really love to know how was this possible in the first place as I did nothing specially regarding this app... and found myself in this situation of not being able to use it anymore... why only this app? Was something some update maybe that broke something?
Click to expand...
Click to collapse
it's always the updates
Thanks again loopy!

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