Hi Everyone, I have a somewhat unique problem which I have not been able to find on XDA or elsewhere. Since the 4.1.1 update, which I received yesterday, I have not been able to complete any app updates via a data connection (atm I do not have a Wi-fi connection). I am still able to make calls, send SMSs and browse the internet with no issues.
When I attempt to update an app, it will hang at a certain percentage such as the google search app which stalls at 45%. I've tried to update that numerous times but somehow it always hangs at that percentage.
I've tried to clear the cache and all data for any task related to Google Play. Finally I tried a factory reset, but I am still having the same problems; only now I have lost all my apps, and they two cannot finish their re-download to my HTC device.
This is my first thread so just let me know if I have done anything wrong, and I'll try my best to correct it.
Thanks
I think we are on the same CID HTC_023? I have not had any problems with either updating or installing apps from Google Play. You've done what I would have done in you case. Any chance you can connect to a wifi network and try it, at a coffee shop or through a friend?
thanks for the reply
requiem11 said:
I think we are on the same CID HTC_023? I have not had any problems with either updating or installing apps from Google Play. You've done what I would have done in you case. Any chance you can connect to a wifi network and try it, at a coffee shop or through a friend?
Click to expand...
Click to collapse
I've been able to download and update apps via Wif-fi at uni. The problem only seems to be with downloading Google Play Store updates and apps via data. I guess the problem must be with my current version of Google Play (the latest) or my carrier
Symptoms
Google Play Services Error - receiving a message " An Application Requires and Update"
when trying to use "Update" , I get "Package file was not signed correctly. Uninstall the previous copy of the app and try again"
when trying to "Deactivate" i get "This app is a device administrator and must be deactivated before uninstalling"
this is now affecting other apps (Google Keep, Hangouts, etc)
I talked to Google already ,cleared download manager, did factor reset twice, no avail, same issue. their recommendation is to contact Asus
Yesterday I unlocked and rooted the tablet, same issue.
Any suggestions? I downloaded "com.google.android.gms.apk" but the system does not let me install it
Thank you in advance , I am stuck for over 3 weeks
You can try going into the Google Play Services app, then force stop, clear cache and clear data. This may do it.
What you may need to do, what I've had to do, is delete the Google account off your device, then add it back. (A reboot in between couldn't hurt.) Why this happens, I don't know.
I suggest to flash a factory image, may be, there is something destroyed in the firmware ...
Just wondering....
EngChi said:
Symptoms
Google Play Services Error - receiving a message " An Application Requires and Update"
when trying to use "Update" , I get "Package file was not signed correctly. Uninstall the previous copy of the app and try again"
when trying to "Deactivate" i get "This app is a device administrator and must be deactivated before uninstalling"
this is now affecting other apps (Google Keep, Hangouts, etc)
I talked to Google already ,cleared download manager, did factor reset twice, no avail, same issue. their recommendation is to contact Asus
Yesterday I unlocked and rooted the tablet, same issue.
Any suggestions? I downloaded "com.google.android.gms.apk" but the system does not let me install it
Thank you in advance , I am stuck for over 3 weeks
Click to expand...
Click to collapse
I am not sure that I have any clever answers right now, but to clarify the problem, is this with Google Play itself not letting you update or install anything (without producing this error message) or is it a specific app that you are trying to update which is the only one resulting in this error?
weezlerox said:
I am not sure that I have any clever answers right now, but to clarify the problem, is this with Google Play itself not letting you update or install anything (without producing this error message) or is it a specific app that you are trying to update which is the only one resulting in this error?
Click to expand...
Click to collapse
It is both
a) Google Play Services require an update (which refuses to install)
b) com.google.android.keep (Google Keep) requires an update (otherwise not letting to open -" This app won't run unless you update Google Play Services"). when trying to update it takes you to the same screen for Google Play Services update which fails.
If it helps, the store shows me 4.0.34 section under "What's new" which I think is not the latest Google Play Services apk
Thank you
tried both...
Pandae said:
You can try going into the Google Play Services app, then force stop, clear cache and clear data. This may do it.
What you may need to do, what I've had to do, is delete the Google account off your device, then add it back. (A reboot in between couldn't hurt.) Why this happens, I don't know.
Click to expand...
Click to collapse
I tried both (multiple times), as installed by Google Support and forums
a) removal of all accounts
b) reset to factory image.
c) force stop, cache/data clear
same issues
any other thoughts guys? is custom ROM by only answer?
if it helps, this is an LTE tablet
How about this?
EngChi said:
I tried both (multiple times), as installed by Google Support and forums
a) removal of all accounts
b) reset to factory image.
c) force stop, cache/data clear
same issues
any other thoughts guys? is custom ROM by only answer?
if it helps, this is an LTE tablet
Click to expand...
Click to collapse
Don't know if it is possible but can you get the latest Google Play apk and install it manually?
weezlerox said:
Don't know if it is possible but can you get the latest Google Play apk and install it manually?
Click to expand...
Click to collapse
I tried that too.. with noresults - may be not doing it right.
Used Wugs Nexus Root Toolkit (which I find to be excellent along with instructions) and tried to use ES file explorer to manually copy/load apk - no success.
thank you for trying to help
EngChi said:
I tried both (multiple times), as installed by Google Support and forums
a) removal of all accounts
b) reset to factory image.
c) force stop, cache/data clear
same issues
any other thoughts guys? is custom ROM by only answer?
if it helps, this is an LTE tablet
Click to expand...
Click to collapse
At this point I'd make backups and flash a new ROM (stock or custom LTE). Something's been corrupted that isn't easily fixable, and you'll save time in the end by starting over from scratch.
I would agree that it sounds very much like something is corrupt in the ROM that you currently have; I would have a browse through the appropriate forums and find a new flavour of ROM to flash onto your device.
I have also heard great things about Wug's toolkit but have yet to use it myself.... about all I *need* to change on my N7 right now is root so that I can install a few choice apps that would not run otherwise, but don't want to wipe everything just for the sake of it
removed google+ from my account, solved.
weezlerox said:
I would agree that it sounds very much like something is corrupt in the ROM that you currently have; I would have a browse through the appropriate forums and find a new flavour of ROM to flash onto your device.
I have also heard great things about Wug's toolkit but have yet to use it myself.... about all I *need* to change on my N7 right now is root so that I can install a few choice apps that would not run otherwise, but don't want to wipe everything just for the sake of it
Click to expand...
Click to collapse
for all its worth, I solved it by reflushing factory image and removing google plus entry from my google account. no issues now. thanks to all who helped!
If that is what worked, I am glad you have a working solution I can't take any credit for suggesting what you had probably tried anyway.....
Sent from my LG-P880 using Tapatalk
fix for google play services not updating
Simply had to run the update from
the play store on the web
and click on installed, choose device and click install... voila
this pushed the update to the phone and the update happens :laugh:
I've tried all of the fixes I've found but nothing works.
I was running rooted stock 4.4.2 and then upgraded to 5.02. (the new UK release from SamMobile). Everything works fine, except Google Play Services. Initially I got the 492 error but cleared that. Now, no matter what I try, it just keeps popping up.
I have TWRP 2.8.7.0 recovery and I have a TWRP back-up from a month ago.
Anyone any new ideas? (apart from delete account reboot, delete cache, data, force stop Google Play Services/Store)
Please?
Pretty please?
Check your time and date.
John.
When you get that error it usually asks you to update google services. Always does for me when I reload lollipop and fixes it every time.
Or just download from the link below.
You need to go to apps settings and check the version number of Google services. You need the last 3 numbers in brackets. Probably 436 if you're on lollipop.
http://www.apkmirror.com/apk/google...ices-7-5-74-1997312-436-android-apk-download/
hello
I'm having trouble setting up my tab s.
After a factory reset, everytime I try to log in to my google account, google play services crashes and I can't setup my tablet.
Any ideas? I tried downloading the latest playstore apk, but no dice..
Thanks
Keep us posted cause I had the exact same problem. I factory reset and the Google stuff won't even pop up. I try to log into the play store and Google services crashes. I even flashed a fresh install with odin and the same thing happens. I did get it to work after updating with a ota. As soon as I did all the Google stuff was fine. I also have a back up so I rooted and and restored from the backup with flashier. I've searched and tried so many things and nothing else seemed to work.
I have an sm-g960w, so root is out of the question (for now).
I have tried everything I could think of, and read countless hours online trying to figure out a way to downgrade my google play services (from 12.6.89) to as low as possible, but every installation fails. Downgrading firmware isn't an option as seen in the picture, and a factory reset via default recovery only gets me to 12.6.89
Any ideas?
Just had an afterthought - Would factory resetting with no Sim or any other internet access allow me to circumvent the initial google play services, then work from there? Or is it included in the stock Rom regardless